Best VoIP Providers with Hold Music Capabilities

Benefits of VoIP Providers with Hold Music capabilities include: Offers users the option to play music for contacts who are on hold.
Below are the top-rated VoIP Providers with Hold Music capabilities, as verified by G2’s Research team. Real users have identified Hold Music as an important function of VoIP Providers. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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27 Listings in VoIP Providers Available
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    135
    Ease of Use
    128
    Helpful
    111
    Easy Setup
    94
    Reliability
    90
    Cons
    Difficult Configuration
    27
    Complexity
    25
    Number Issues
    22
    Complex Processes
    20
    Difficult Setup
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,629 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
135
Ease of Use
128
Helpful
111
Easy Setup
94
Reliability
90
Cons
Difficult Configuration
27
Complexity
25
Number Issues
22
Complex Processes
20
Difficult Setup
19
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,316 Twitter followers
LinkedIn® Page
www.linkedin.com
1,629 employees on LinkedIn®
(4,066)4.4 out of 5
Optimized for quick response
13th Easiest To Use in VoIP Providers software
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 57% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Connect is a communication platform that allows users to manage calls, messages, and meetings on one platform, with features such as AI-powered call transcription and voicemail.
    • Reviewers frequently mention the ease of use, flexibility of having the same business number on both desktop and mobile, and the usefulness of call transcripts for catching missed details.
    • Users reported issues with call quality dropping with weak internet connection, limitations in analytics and customization unless upgraded, and the messaging feature not being as robust as dedicated team chat tools.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    130
    Call Management
    71
    Helpful
    60
    Call Recording
    56
    Features
    52
    Cons
    Call Issues
    57
    Connection Issues
    43
    Missing Functionality
    29
    Recording Issues
    28
    Call Quality Issues
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    61 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 57% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Connect is a communication platform that allows users to manage calls, messages, and meetings on one platform, with features such as AI-powered call transcription and voicemail.
  • Reviewers frequently mention the ease of use, flexibility of having the same business number on both desktop and mobile, and the usefulness of call transcripts for catching missed details.
  • Users reported issues with call quality dropping with weak internet connection, limitations in analytics and customization unless upgraded, and the messaging feature not being as robust as dedicated team chat tools.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
130
Call Management
71
Helpful
60
Call Recording
56
Features
52
Cons
Call Issues
57
Connection Issues
43
Missing Functionality
29
Recording Issues
28
Call Quality Issues
26
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
61 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Reliability
    10
    Calling Features
    9
    Customer Support
    9
    Messaging Features
    9
    Cons
    Texting Limitations
    8
    Call Drops
    4
    Customer Service
    4
    Call Connectivity Issues
    3
    Connection Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Reliability
10
Calling Features
9
Customer Support
9
Messaging Features
9
Cons
Texting Limitations
8
Call Drops
4
Customer Service
4
Call Connectivity Issues
3
Connection Issues
3
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Vonage
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,165 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
(820)4.2 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 58% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Easy Communication
    60
    Reliability
    55
    Customer Support
    45
    Features
    36
    Cons
    Customer Service
    25
    Customer Support
    22
    Poor Customer Support
    19
    Limited Features
    18
    Technical Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,847 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 58% Small-Business
  • 32% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Easy Communication
60
Reliability
55
Customer Support
45
Features
36
Cons
Customer Service
25
Customer Support
22
Poor Customer Support
19
Limited Features
18
Technical Issues
17
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
9.0
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,073 Twitter followers
LinkedIn® Page
www.linkedin.com
2,847 employees on LinkedIn®
(1,389)4.4 out of 5
Optimized for quick response
11th Easiest To Use in VoIP Providers software
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    128
    Customer Support
    46
    Reliability
    44
    Easy Setup
    40
    Features
    34
    Cons
    Call Issues
    30
    Limitations
    20
    Limited Features
    19
    Customer Service
    18
    Poor Customer Support
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,028 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
128
Customer Support
46
Reliability
44
Easy Setup
40
Features
34
Cons
Call Issues
30
Limitations
20
Limited Features
19
Customer Service
18
Poor Customer Support
18
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,347 Twitter followers
LinkedIn® Page
www.linkedin.com
1,028 employees on LinkedIn®
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    14
    Customer Service
    9
    Intuitive
    9
    Reliability
    9
    Cons
    Internet Dependency
    3
    Admin Control
    2
    Admin Control Issues
    2
    Connection Issues
    2
    Customer Service
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,575 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
14
Customer Service
9
Intuitive
9
Reliability
9
Cons
Internet Dependency
3
Admin Control
2
Admin Control Issues
2
Connection Issues
2
Customer Service
2
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.6
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,575 Twitter followers
LinkedIn® Page
www.linkedin.com
1,314 employees on LinkedIn®
(1,737)4.4 out of 5
Optimized for quick response
14th Easiest To Use in VoIP Providers software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    358
    Reliability
    170
    Intuitive
    162
    Helpful
    155
    Calling Features
    152
    Cons
    Call Issues
    176
    Connection Issues
    81
    Call Management
    69
    Missing Features
    68
    Poor Connectivity
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Phone Calls
    Average: 9.1
    8.9
    VOiP Number
    Average: 9.0
    8.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    192 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 32% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
358
Reliability
170
Intuitive
162
Helpful
155
Calling Features
152
Cons
Call Issues
176
Connection Issues
81
Call Management
69
Missing Features
68
Poor Connectivity
50
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.0
Phone Calls
Average: 9.1
8.9
VOiP Number
Average: 9.0
8.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
192 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

    Users
    • CEO
    • Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallHippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Call Quality
    23
    Reliability
    20
    Easy Setup
    18
    Customer Support
    17
    Cons
    Expensive
    10
    High Cost
    10
    Connection Issues
    8
    Poor Call Quality
    8
    Dialer Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallHippo features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Phone Calls
    Average: 9.1
    8.8
    VOiP Number
    Average: 9.0
    8.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallHippo
    Year Founded
    2016
    HQ Location
    Claymont, Delaware
    Twitter
    @CallHippo
    454 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users
  • CEO
  • Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
CallHippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Call Quality
23
Reliability
20
Easy Setup
18
Customer Support
17
Cons
Expensive
10
High Cost
10
Connection Issues
8
Poor Call Quality
8
Dialer Issues
7
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.8
Phone Calls
Average: 9.1
8.8
VOiP Number
Average: 9.0
8.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
CallHippo
Year Founded
2016
HQ Location
Claymont, Delaware
Twitter
@CallHippo
454 Twitter followers
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 96% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talkroute Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Easy Setup
    11
    Quick Setup
    9
    Simple
    7
    Customer Support
    6
    Cons
    Integration Issues
    3
    Limited Options
    3
    Performance Issues
    3
    Poor Reporting
    3
    Inadequate Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talkroute features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Phone Calls
    Average: 9.1
    8.8
    VOiP Number
    Average: 9.0
    10.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talkroute
    Company Website
    Year Founded
    2013
    HQ Location
    Chicago, IL
    Twitter
    @Talkroute
    378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams,

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 96% Small-Business
  • 7% Mid-Market
Talkroute Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Easy Setup
11
Quick Setup
9
Simple
7
Customer Support
6
Cons
Integration Issues
3
Limited Options
3
Performance Issues
3
Poor Reporting
3
Inadequate Reporting
2
Talkroute features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.9
Phone Calls
Average: 9.1
8.8
VOiP Number
Average: 9.0
10.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Talkroute
Company Website
Year Founded
2013
HQ Location
Chicago, IL
Twitter
@Talkroute
378 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Reliability
    32
    Flexibility
    23
    Features
    22
    Easy Setup
    21
    Cons
    Complex Processes
    11
    Difficult Configuration
    10
    Learning Curve
    10
    Limited Features
    10
    Expensive
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Phone Calls
    Average: 9.1
    8.9
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    30,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Reliability
32
Flexibility
23
Features
22
Easy Setup
21
Cons
Complex Processes
11
Difficult Configuration
10
Learning Curve
10
Limited Features
10
Expensive
9
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
9.5
Phone Calls
Average: 9.1
8.9
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
30,356 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
(323)4.4 out of 5
Optimized for quick response
50% Off: $10/user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functi

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MightyCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Customer Support
    55
    Helpful
    44
    Customer Service
    31
    Reliability
    31
    Cons
    Call Issues
    16
    Number Issues
    15
    Complexity
    14
    Connection Issues
    14
    Missing Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MightyCall features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.2
    VOiP Number
    Average: 9.0
    8.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco Bay Area, CA
    Twitter
    @MightyCall
    1,500 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functi

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 7% Mid-Market
MightyCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Customer Support
55
Helpful
44
Customer Service
31
Reliability
31
Cons
Call Issues
16
Number Issues
15
Complexity
14
Connection Issues
14
Missing Features
13
MightyCall features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.2
VOiP Number
Average: 9.0
8.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Company Website
Year Founded
2013
HQ Location
San Francisco Bay Area, CA
Twitter
@MightyCall
1,500 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core produc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VirtualPBX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Customer Service
    2
    Helpful
    2
    Convenience
    1
    Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VirtualPBX features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    7.7
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    San Jose, CA
    Twitter
    @VirtualPBX
    5,387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core produc

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
VirtualPBX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Customer Service
2
Helpful
2
Convenience
1
Efficiency
1
Cons
This product has not yet received any negative sentiments.
VirtualPBX features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.7
8.5
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
7.7
Desk-to-Desk Calls
Average: 8.5
Seller Details
Year Founded
1997
HQ Location
San Jose, CA
Twitter
@VirtualPBX
5,387 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site P

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Comcast Business VoiceEdge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Business Tools
    1
    Calling Features
    1
    Convenience
    1
    Customer Service
    1
    Customer Support
    1
    Cons
    Complex Processes
    1
    Contact Management
    1
    High Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
    7.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Phone Calls
    Average: 9.1
    7.6
    VOiP Number
    Average: 9.0
    8.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Comcast
    Year Founded
    1963
    HQ Location
    Philadelphia, PA
    Twitter
    @comcast
    174,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60,640 employees on LinkedIn®
    Ownership
    NASDAQ: CMCSA
Product Description
How are these determined?Information
This description is provided by the seller.

Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site P

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 26% Mid-Market
Comcast Business VoiceEdge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Business Tools
1
Calling Features
1
Convenience
1
Customer Service
1
Customer Support
1
Cons
Complex Processes
1
Contact Management
1
High Cost
1
Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
7.2
Has the product been a good partner in doing business?
Average: 8.7
8.0
Phone Calls
Average: 9.1
7.6
VOiP Number
Average: 9.0
8.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Comcast
Year Founded
1963
HQ Location
Philadelphia, PA
Twitter
@comcast
174,825 Twitter followers
LinkedIn® Page
www.linkedin.com
60,640 employees on LinkedIn®
Ownership
NASDAQ: CMCSA
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MiVoice Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reliability
    1
    Cons
    Lack of Intuitiveness
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MiVoice Connect features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    10.0
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    22,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,968 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Product Description
How are these determined?Information
This description is provided by the seller.

MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 47% Small-Business
MiVoice Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reliability
1
Cons
Lack of Intuitiveness
1
MiVoice Connect features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
10.0
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
22,523 Twitter followers
LinkedIn® Page
www.linkedin.com
3,968 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that

    Users
    • Office Manager
    Industries
    • Insurance
    • Medical Practice
    Market Segment
    • 68% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Loop Communications features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Charlotte, NC
    Twitter
    @LoopPhone
    210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that

Users
  • Office Manager
Industries
  • Insurance
  • Medical Practice
Market Segment
  • 68% Small-Business
  • 31% Mid-Market
Loop Communications features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.7
9.4
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Year Founded
2009
HQ Location
Charlotte, NC
Twitter
@LoopPhone
210 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®