I appreciate Podium for its ability to save our business time by handling the initial reach out to customers and following up on those who don't respond, allowing us to focus on more intricate tasks. The inclusion of AI to initiate customer interactions is particularly beneficial, relieving some of the workload and ensuring prompt contact with potential and existing clients. Furthermore, the fantastic support from Podium's team stands out. They are quick to address any questions or changes we need, ensuring that any concerns are handled effectively. This efficiency and responsiveness from the support team greatly enhance our experience with Podium. Additionally, I find the initial setup of Podium to be incredibly easy, which speaks to the product's user-friendliness and accessibility. Review collected by and hosted on G2.com.

There have been some minor glitches with the AI feature, but it is understandable as it is relatively new to Podium, and AI is always learning. Review collected by and hosted on G2.com.

It helps in making communication easy with customers. Here, from text messages to online inquiries comes in one inbox so responding is quick and organize. The one another thing which i liked about is that how easy it is to collect reviews through text that helps in boosting online presence without the needing of much efforts. Review collected by and hosted on G2.com.

I would say that some its features feels bit limited unless you upgrade to higher pricing tiers. Review collected by and hosted on G2.com.

Podium has helped me grow my business reviews which helps new customers find me because I jump to the top of Google searches!

I also like the ability to run my business after hours and communicate with customers 24/7 so I never miss a customer. Review collected by and hosted on G2.com.

There’s really nothing negative to say about this service. Everything they promise or offer to do for your business, they actually deliver on. There’s no bait and switch involved here. Review collected by and hosted on G2.com.

I don’t like anything from them. Their software is slow and missing a bunch of features. Review collected by and hosted on G2.com.

I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unauthorized charges on my card, which is frustrating and unacceptable. In 6 months they have charged over 6,000 on my card even after changing my card number. I'm also very disappointed with the phone and text services provided by Podium, as both seem to fail at delivering what was promised. Moreover, I found the initial setup to be incredibly difficult and time-consuming. Another major issue is that the sales representatives promise features and capabilities that the service ultimately doesn't deliver on, leading to unmet expectations and unnecessary complications. Review collected by and hosted on G2.com.

Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners! Review collected by and hosted on G2.com.

There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues. Review collected by and hosted on G2.com.

I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

The dashboard, and group texting feature. Review collected by and hosted on G2.com.

Just about everything!

Poor Service, Lock-In Contracts, and Zero Customer Care

If you're a small business owner, do not sign up for Podium.

The cancellation policy is a trap, once you sign, you're locked into a year-long contract that you can’t get out of without paying the full balance, even if their service fails to deliver. And it did.

Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

Worse, Podium didn’t even know who their customer was. They integrated my account into my competitor’s system, so every text my competitor sent out had MY name on it. It took a month to fix, while I paid full price, and because of that delay, I missed the training window and never got properly onboarded.

Customer support? There is none. You get bounced from one new rep to another—never the same person twice, and nobody seems to know your account history or even your business. It’s like starting over every single time you reach out.

If you’re a solo operator or small team, avoid Podium. It’s overpriced, disorganized, and downright predatory with how they handle contracts. Review collected by and hosted on G2.com.

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization! Review collected by and hosted on G2.com.

All good currently. The ability to communicate and have all under one app! Review collected by and hosted on G2.com.

Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations.

The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place.

On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything.

Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough! Review collected by and hosted on G2.com.

One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience.

Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem. Review collected by and hosted on G2.com.

Podium has been great for communicating with our customers with both automated messages as well as direct messages. We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service. Customer support has been fantastic since we began. Any time that we have an issue, we can chat, send an email or call (though we haven't used this option). Problems have been very few and far between. We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients. Review collected by and hosted on G2.com.

I wish that the messages were listed in chronological order; this is the biggest issue for our team. There are several strands of messages, including one for "All Conversations", but even if "newest to oldest" is selected, it still does not list them in order. Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search. Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact. We used these groups to offer work, alert of traffic issues, and disseminate general information to employees. Podium does not have an quick option like this. Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited. I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs. Review collected by and hosted on G2.com.