2026 Best Software Awards are here!See the list
Product Avatar Image

Dialpad

Show rating breakdown
4,692 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
Profile Filters

All Products & Services

Profile Name

Star Rating

3158
1152
239
63
77

Dialpad Reviews

Review Filters
Profile Name
Star Rating
3158
1152
239
63
77
Verified User
G
Verified User
02/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Revolutionized Our Customer Support with Real-Time Control

I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations.
Verified User
G
Verified User
02/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Business Communication Made Easy

I find Dialpad Connect easy to use with its clean interface where nothing feels buried, and new team members can pick it up quickly with little training. I appreciate the flexibility of having the same business number on both desktop and mobile, which makes everyday work smoother. The call routing and shared lines are simple to set up but powerful enough for a growing team. The call transcripts are really useful for catching details that might be missed in the moment. I like that it doesn’t feel bloated, yet it still covers all the essentials we need.
Darshan K.
DK
Darshan K.
02/24/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform

The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011