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Dialpad

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4,846 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Reviews

Review Filters
Profile Name
Star Rating
3235
1213
254
64
78
Jireh E.
JE
Jireh E.
Customer Service Representative
05/10/2026
Validated Reviewer
Review source: Organic

Easy Multichannel Communication with Helpful AI Call Transcription

It allows me to communicate through calls, texts, SMS, or chat. It’s easy to use, and I really like the AI transcription during calls especially when it’s difficult to understand the customer because it helps me get the gist of what they’re calling about.
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
05/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling

Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on.
Alejandra H.
AH
Alejandra H.
05/04/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

All-in-One Communication Hub, but Reporting Needs More Depth

Everything lives in one place. Calls, messages, and support interactions are unified, which removes the need to jump between multiple tools.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011