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Dialpad

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4,887 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
3259
1228
254
64
79
Priya B.
PB
Priya B.
Senior HR Recruiter (Hiring for US Staffing Positions)
06/26/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Reliable and Responsive Support Team

What I like best about Dialpad Support is its quick response time, knowledgeable support team, and efficient problem resolution. The team is helpful, professional, and ensures issues are resolved with minimal disruption to daily work.
Verified User
G
Verified User
06/26/2026
Validated Reviewer
Review source: Organic

Effortless Setup with Confusing Phone Number Management

I like Dialpad Connect's call summary feature, which helps me after the call is made. The contact center feature is also something I appreciate. Additionally, the initial setup of Dialpad Connect was very easy.
Hector  C.
HC
Hector C.
06/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

AI-Powered Communication Simplifies Client Interactions

I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com