Centralized voip system, cost bundled into one monthly amount - not per call, flexibility and performance, were able to setup our own IVRs which are quite complicated. Review collected by and hosted on G2.com.
Phone systems dropped calls, some issues with call tree setup and training, the IVR is quite complex and limited at the same time, the software usablility is not great, can't see your numbers and it needs to be simplified. Review collected by and hosted on G2.com.
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