# Ooma Office Reviews **Vendor:** Ooma, Inc. **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 132 ## About Ooma Office Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. ## Ooma Office Pros & Cons **What users like:** - Users love the **intuitive ease of use** of Ooma Office, enhancing their remote work and setup experience. (3 reviews) - Users praise the **easy setup** of Ooma Office, leading to a seamless and efficient user experience. (3 reviews) - Users love Ooma Office for its **easy-to-use features** , enhancing efficiency and streamlining small business communications. (2 reviews) - Users value the **responsive customer service** of Ooma Office, enhancing their overall experience and support. (2 reviews) - Users love the **intuitive design** of Ooma Office, making remote work and setup exceptionally easy and efficient. (2 reviews) - User-Friendly (2 reviews) - Chat Feature (1 reviews) - Easy Communication (1 reviews) - Users value the **easy connection** provided by Ooma Office, allowing seamless call handling from multiple devices. (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users report ongoing **service issues** and find it nearly impossible to reach customer support for assistance. (1 reviews) - Users note the **high cost** of Ooma Office compared to simpler, no frills alternatives. (1 reviews) - Users mention the **high pricing** of Ooma Office compared to some budget-friendly alternatives. (1 reviews) ## Ooma Office Reviews ### 1. Great Call Quality and Easy Setup, but Missing Real-Time Analytics and Smooth Support **Rating:** 3.0/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Ooma Office?** The Clear call quality was great, the software itself is very easy to navigate. Set up can be done with minimal effort. **What do you dislike about Ooma Office?** It was lacking realtime dashboard analytics features that we need for our day to day operations. Calling support was sometimes an issue, there is a language barrier and at times I would have to explain my issue multiple times so they could understand my inquiry. We were not able to easily integrate it with our other software. **What problems is Ooma Office solving and how is that benefiting you?** It was a good option in terms of cost that offered quick and reliable communication with between our back office team and our technicians and customers. ### 2. The most reliable and stable VOIP service I have ever had! **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur Z. | Business Owner, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Ooma Office?** This feature alone has brought me more business! **What do you dislike about Ooma Office?** Still a rock solid service. I had a very small issue with text messaging. I called support, spoke to a human being. It was resolved within minutes! **What problems is Ooma Office solving and how is that benefiting you?** Text messaging FCC compliance ### 3. Intuitive and Reliable for Remote Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 16, 2025 **What do you like best about Ooma Office?** I love how intuitive and easy to use Ooma Office is. It provides a great user experience, especially when working remotely. The initial setup was very easy too. **What do you dislike about Ooma Office?** nothing **What problems is Ooma Office solving and how is that benefiting you?** I find Ooma Office intuitive and easy to use, especially when working remotely. It provides a great user experience. **Official Response from Cole Oshiro:** > Thank you for sharing your positive experience with Ooma Office. We're committed to providing an intuitive and reliable solution for remote work, and we're delighted to hear that it's benefiting you. ### 4. Virtual Receptionist Makes Operations Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Norman G. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Ooma Office?** Virtual receptionist feature works well and is easy to program. **What do you dislike about Ooma Office?** Cost is slightly higher than some of the no frills services **What problems is Ooma Office solving and how is that benefiting you?** Virtual receptionist allows me to refer people to my website first and then if they do not want to use the site, it allows them to select an employee **Official Response from Cole Oshiro:** > We're glad to hear that you find our virtual receptionist feature easy to use. We appreciate your business! ### 5. Great company, really changed our business for the better! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Owner/Agent - Messner Agency dba Insurance Brokers of MN, Inc., Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Ooma Office?** Ooma is great. It has so many capabilities we didn't have before we started with them. They've really made our processes more efficient. Customers can text us, Ooma automatically sends our phones to the answering service if we're unavailable for a call or lines are down, you can route certain calls to certain numbers, they have chat or call in customer service if we're having problems, a dedicated marketing rep, etc. The possibilities are endless and it's so easy to use. It was simple to implement from the start and the hardware provided works great. We love Ooma! **What do you dislike about Ooma Office?** I'm not really sure there are any. Very reasonably priced, great functionality, there's nothing I don't like. **What problems is Ooma Office solving and how is that benefiting you?** Customer satisfaction - people love that they can text in, really appreciate the reroute to the answering service if I'm not available, and that has really improved customer satisfaction overall. ### 6. Beware if you depend on calls for your business **Rating:** 0.0/5.0 stars **Reviewed by:** Brad D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Ooma Office?** The features of Ooma office met our needs when we were looking for a phone service for our small business. **What do you dislike about Ooma Office?** The last few months have had service issue after service issue. Reaching customer support is practically impossible. **Recommendations to others considering Ooma Office:** Make sure your number is portable BEFORE committing to the service. **What problems is Ooma Office solving and how is that benefiting you?** The main problems we have solved is being able to now remotely do business with the use of the app and we also really like the virtual assistant that handles our calls after hours. ### 7. Ooma is the perfect replacement for anyone using a traditional telephone company hardline solution **Rating:** 5.0/5.0 stars **Reviewed by:** Austin L. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Ooma Office?** Ooma is cost effective, easy to use, reliable solution. **What do you dislike about Ooma Office?** The only real downside to Ooma is that you are dependent on a stable and reliable internet connection...which includes not just the internet provider service, but your modem hardware working properly. **What problems is Ooma Office solving and how is that benefiting you?** Ooma Office solved the problem of paying way too mucn monthly to the local traditional phone company for less/fewer features and less flexibility. The basic Ooma Office (Essentials) includes: Virtual Receptionist Call Park Desktop App (without calling) Ring Groups Music on Hold Transfer Music Extension Dialing Extension Monitoring Call Forwarding Virtual Extensions Voicemail Call Transfer Flexible Numbering Company Directory Call Logs One Conference Bridge per User Forward Calls During Device Outages Virtual Fax Distinctive Ringtones 3-Way Calling 3-Digit Extensions 7-Digit Dialing Call Blocking Intercom Overhead Paging Support Paging Groups IP Phone Paging Setup Easy Installation User Portal Bulk CSV Upload for IP Phones Analog Fax Machine Support Mobility Features Mobile App (iOS and Android) Simultaneous Ring Voicemail-to-Email Audio File Extension Dialing to App Call Transfer from App Call Flip Virtual Fax Calling Features Unlimited Calling in U.S., Canada, Mexico, and Puerto Rico Low international rates 911 Service FREE Number Transfer One FREE toll-free number (includes 500 minutes of inbound calls per month) Main Company Number One Direct-dial Number per User ### 8. Left Ooma Office after 2+ years because of call lag time, spam calls, and customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Michael H. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Ooma Office?** It was affordable for a tax-exempt non-profit. Our bill for 2 phones was about $60 / month. Service options included in the monthly price were a fax line, a 1-800 number, a 3rd line, and an automated receptionist. Customer service was responsive. We could take our phones from the office to work from home as needed. **What do you dislike about Ooma Office?** Since the beginning, I had an issue with an extreme amount of spam calls (at least 6 daily on each phone). I tried to register the phones on do not call (both state and fed), waited the 90 days and it did nothing to reduce the spam calls. The call quality was lacking. There was a lag time between when I would speak and when the other person would hear me. This caused issues of us seeming to talk over each other. I would hear my own voice echo. Sometimes the WP810 Cordless Phones would not ring when a call came in and a voicemail indicator light would flash. You would have to reboot the phone to get it to ring again. Customer service is ok. Sometimes there is a language barrier. The straw that broke the camel's back was regarding a tax on my monthly bill that was increasing over time. I let it go for a while, but as a non-profit tax-exempt organization, we do not pay tax. I inquired several times to have it removed and finally, 6 months later, the Ooma legal team responded that they would not remove it. **What problems is Ooma Office solving and how is that benefiting you?** Ooma made office phones affordable for a non-profit organization. The ability to set up the phones anywhere there was wireless internet (office, home, hotel) was a bonus. ### 9. Great for Managing Small Business **Rating:** 4.0/5.0 stars **Reviewed by:** Jenay A. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Ooma Office?** Ooma makes it easy for me to manage calls coming into my business. The system allows for me to have a automatic answering service that routes calls appropriately and reduces the need for me to answer inappropriate or unnecessary callers. **What do you dislike about Ooma Office?** I would like Ooma to offer an a-la-carte option for small businesses like mine that don't have multiple phones or staff. Due to my location, I can't use Ooma's internet, and it has become quite costly to have Ooma's telephone and an alternate telephone provider. If Ooma offered a lower rate for me to use just the two lines and no other phones for around $30 a month, it would be much more manageable. **Recommendations to others considering Ooma Office:** Ooma is a great solution for those seeking an easy to set up VoIP system that requires little maintenance, but has many options. I do not use all of the available services, but know that I could if I needed them in the future. Take the time to look through everything and review the system services when setting things up. **What problems is Ooma Office solving and how is that benefiting you?** It reduced the number of robo calls and spam that I receive. It also directs calls to the right place so I am not receiving them on my personal phone. I was able to create a personalized voicemail with the answering service that aligns with my business and sounds professional. ### 10. Affordable Technology for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Liza G. | Sole Practicioner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Ooma Office?** I like that once logged into the app, our phone calls can ring on devices logged into the app thus ensuring that we do not miss a client's call. **What do you dislike about Ooma Office?** While the text feature is great, it is disappointing not to be able to conduct a search of the texts on the app version of Ooma. **What problems is Ooma Office solving and how is that benefiting you?** Ooma allows us to be able to work remotely! We have three office locations and are able to service all three areas through one phone with all the calls ringing in the Ooma app. ### 11. Excellent value and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanesha S. | Congregational Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Ooma Office?** Ooma Office has been amazing for our small non profit. The value and the service put it over any other company we have used. No more being on hold for hours to make adjustments or ask questions. I love the online access and how easy it is to make changes. It was a huge asset during COVID when I had to make changes to our answering service from home. It was easy to set up and we use it every day. **What do you dislike about Ooma Office?** We have occasional outages that can affect the phone service. We do have an issue trying to call members who have certain blocks on their phones to not allow VOIP calls. **What problems is Ooma Office solving and how is that benefiting you?** Ooma Office is affordable and that is a non profit saver. ### 12. Old Phone Company could NOT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Ooma Office?** What our old land line style phone company could not do we were able to do with Ooma and at a lower cost per month. We relocated and the orginal company was insisting that we needed to change our phone number. That would have meant a huge loss of business and many more dollars in sending out the change notices. Ooma said, "not a problem. When do you want this to happen?" Done within hours. Happy ever after. **What do you dislike about Ooma Office?** Ooma could use more choices of music on hold. **What problems is Ooma Office solving and how is that benefiting you?** We used to miss calls becausse our phone system could not forward calls to our cellphones. No longer the case. Every call gets answered - by the first available customer service person. ### 13. Non profit organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ooma Office?** We have technology-based usage, so we were able to connect ourselves for Customer Service management software, as well as to do our meetings, utilizing the platform which is saved us 10 minutes to of **What do you dislike about Ooma Office?** We would appreciate it if it had more APIs in other systems that we can link into for smoother transition between calls, especially call centers are holding meetings on the Ooma meeting Platform which has to be other windows base or have a host to have other people connect in. This is different than using lysing team zoom or even Google works. I would say those are the biggest competitors on their platform for.meeting **What problems is Ooma Office solving and how is that benefiting you?** Defensiveness, and also being able to utilize different platforms for both mobile as well as global communications ### 14. OOMA has made my phone life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Blanca H. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Ooma Office?** What I like best about OOma is that I can use my cell phone to answer my office calls and easy to use. **What do you dislike about Ooma Office?** Have not experienced any dislikes after I was familiar with all the new phone system. **What problems is Ooma Office solving and how is that benefiting you?** Downloading the app was amazing! Being able to walk around in the office with out being tied to a desk phone. Using my air pods! ### 15. My great experience with Ooma. I have been using them for 6 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Ooma Office?** Ooma Office is easy to use and set up. They are very competetive in pricing! We use our system daily Customer service is awesome. **What do you dislike about Ooma Office?** I like to see a person from time to time. I love to have a relationship with a person not just a company/ **What problems is Ooma Office solving and how is that benefiting you?** remote useage with is phone system is awesome. I have 2 employees who work off-site and our system works awesome. ### 16. Oomama! Great VOIP service for businesses of all sizes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ooma Office?** So easy to use! App based and will work on your smart phone as well as act as it's own phone book. No need to integrate or allow access to your contacts if you don't want it, all you have to do is install the app once your company has a contract and you're good to go. Even works along side desk stations if you aren't remote or mobile. You can truly keep your company and personal contacts separate! It has a low entry price, and companies with tight budgets will like that it requires no annual contract. **What do you dislike about Ooma Office?** Username and password the only authentication option. You'll have to be assigned from whoever is the admin for the service. There is also no auto-call back feature. **What problems is Ooma Office solving and how is that benefiting you?** We're a fully hybrid office. Ooma has an app for iOS and Android mobile devices and for Windows and macOS desktops. I can get voicemails sent directly to my inbox for when cell service just isn't in the cards. Ooma also has desk phone options that are user friendly with solid construction and a clear display. The app offers the same level of quality as the desktop and has solved the hassle of juggling multiple phones no matter if you're at the home office or on site. ### 17. I suggest ooma is best VOIP services **Rating:** 5.0/5.0 stars **Reviewed by:** Digant O. | Principal Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Ooma Office?** You can save lots of money on different lines when you will get one line with all different lines and pay for one line only .plus whenever you have interenet outage still you can survive. It's really cost effective user friendly and best for small or larger business. **What do you dislike about Ooma Office?** Nothing much but sometime take longer time to connect customer services . **What problems is Ooma Office solving and how is that benefiting you?** Cost effective and never missed your office calls even if you are not in the office.user friendly and you can get multiple line and pay for one line bill only. ### 18. Ooma office for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Ooma Office?** We sound more professional and way bigger than we are by using Ooma. I was also able to use a VA off shore to answer and book my calls while using my business phone #. **What do you dislike about Ooma Office?** Sometimes hard to navigate the software to change users and other features. At times hard to hard to get a hold of a rep. Long wait times for service. **What problems is Ooma Office solving and how is that benefiting you?** Off shore VA's sounding more like a big company ### 19. Super Easy to Use, Convenient, Priced Fairly **Rating:** 5.0/5.0 stars **Reviewed by:** Jade W. | Accounting Admin/Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Ooma Office?** Ooma has made using our phones between offices super convenient. The ability to place customers on "Park" for others to pick up or just "Hold" to my own phone has helped avoid confusion in who is picking up what line. Forwarding calls to cell phones and the ability to read and received text messages to our "landline" number has been super helpful as well. **What do you dislike about Ooma Office?** Only complaint is that when the internet goes down, so do our phones (as opposed to using a regular phone line) **What problems is Ooma Office solving and how is that benefiting you?** Ability to take calls on the office line without having give out personal cell phone numbers has been extremely helpful in keeping business life out of our personal lives providing a great work-life-balance. ### 20. The best around **Rating:** 5.0/5.0 stars **Reviewed by:** Monika R. | Customer Representative/Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Ooma Office?** I love that I can use the system at my office and have access to it at home on my remote days. **What do you dislike about Ooma Office?** I wish the conference calls were a little easier to do on the online version **What problems is Ooma Office solving and how is that benefiting you?** being able to work remotly ### 21. Great service. Easy to setup. **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine K. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Ooma Office?** Very easy to start using. Can setup almost instantly. **What do you dislike about Ooma Office?** The website interface is a bit outdated. **What problems is Ooma Office solving and how is that benefiting you?** Having direct phone numbers for employees and an app that they can use on their own devices. Eliminating the need for office phones. ### 22. Affordable and convienent **Rating:** 5.0/5.0 stars **Reviewed by:** Judy K. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ooma Office?** The price is right and best thing about the phone you can move it from one location to the another and still keep the same number. All you have to plug into the internet modem and good to go. **What do you dislike about Ooma Office?** To be honest ther eis nothing to dislike at all. **What problems is Ooma Office solving and how is that benefiting you?** The convience of moving it to a new location and not have to get a new number ### 23. Ooma has been great for my business **Rating:** 5.0/5.0 stars **Reviewed by:** thomas b. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Ooma Office?** I like the cost, the texting, and the integration with my CRM **What do you dislike about Ooma Office?** when billing mistakes happen they are sometimes difficult to get resolved. **What problems is Ooma Office solving and how is that benefiting you?** Ooma gives me one-stop for phone, text, toll free, fax and voice mail ### 24. Low cost beefy phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Ooma Office?** The virtual receptionist answers our phones and directs callers to the right place, freeing up our admin's time. Schedules and separate messages for when the office is closed is very helpful, directing straight to individual voicemail boxes. **What do you dislike about Ooma Office?** The connection and call reliability could be better. **What problems is Ooma Office solving and how is that benefiting you?** Having office phones on the go on cell phones without needing to buy company cell phones. All you need is the app, and you have a separate phone number. ### 25. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa A. | Internal Medicine consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Ooma Office?** User friendly technology and support at a reasonable cost **What do you dislike about Ooma Office?** None so far, the value and quality is worth **What problems is Ooma Office solving and how is that benefiting you?** Office calls and client services ### 26. Easy and Accessible **Rating:** 4.5/5.0 stars **Reviewed by:** april c. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Ooma Office?** OOma has helped our employees have the capability to work in the office and also from home without the client being aware of any change. Numbers and wifi set up make it seamless and easy when we do in fact have to work from home. **What do you dislike about Ooma Office?** I wish that when we update who gets what calls would be more effective. **What problems is Ooma Office solving and how is that benefiting you?** Being able to assist customers on certain issues with our different departments. ### 27. So easy, saves money **Rating:** 5.0/5.0 stars **Reviewed by:** Chet N. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ooma Office?** It saves us money, it has a virtual assistant, and it sends voicemail messages straight to our email inbox. **What do you dislike about Ooma Office?** There really isn't anything. We've had Ooma for many years and it's been great. **What problems is Ooma Office solving and how is that benefiting you?** It is saving us money every month, and it has a lot of features. ### 28. A Real Budge Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Ooma Office?** A plethora of features and especially the mobile app that lets me be "in" the office wherever I may actualyl be. **What do you dislike about Ooma Office?** Ooma has given us no reason to complain at all. **What problems is Ooma Office solving and how is that benefiting you?** Access to the office phone while away, reducing call management with a automated assistant, reducing costs significantly, clear and reliable sound quality ### 29. Best VoIP Service Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Kari A. | Licensed Massage Therapist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Ooma Office?** The cost for the services offered is great and better than what Spectrum offers which is just phone service. I really enjoy the app for it is multifaceted as I can answer calls, check voicemail and faxes. **What do you dislike about Ooma Office?** Better phones. Wish they would email updates within FAQ's regarding changes/ upgrades **What problems is Ooma Office solving and how is that benefiting you?** None that I can think of. Cost effective ### 30. Well managed office system for customers best experience **Rating:** 5.0/5.0 stars **Reviewed by:** JAMI D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Ooma Office?** We can manage calls and don't need a receptionist to answer and transfer calls. **What do you dislike about Ooma Office?** No downsides like other services for less the cost. **What problems is Ooma Office solving and how is that benefiting you?** When customers need help they can get it almost immediately. No being transfered around to employees that can't help them. ### 31. Great phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ooma Office?** The setup for ooma was very easy and the features are great. Customer service is always available to help when needed. **What do you dislike about Ooma Office?** occasionally a setting wont switch if done through mobile app. **What problems is Ooma Office solving and how is that benefiting you?** OOma was able to clear an office receptionist/phone answerer issue at the agency. ### 32. Ooma office **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Ooma Office?** They offer a vast selection of useful feature that allow our customers to get to the right person quickly. **What do you dislike about Ooma Office?** So many features, still learning all the option that came improve customer service and streamline costs. **What problems is Ooma Office solving and how is that benefiting you?** Centralized administration and remote access to system. ### 33. Great product, great price. Unbeatable features and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ooma Office?** It's incredibly easy to use on multiple devices. I can seamlessly call from my desk phone, soft phone or app all from the sme number. It's easy to set up, and the customer service is fantastic. It's also very cost effective. **What do you dislike about Ooma Office?** I haven't really found anything that I dislike about Ooma Office. **What problems is Ooma Office solving and how is that benefiting you?** I can use it from anywhere, and transfer devices seamlessly. I've operated my business remotely in the US, Brasil and Peru with no problems at all. ### 34. Love Ooma Ofice **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ooma Office?** Love the app. It keeps me in touch with my clients even when I am not in the office. The fax comes in handy as well. Love the fact that I can check voice mails on my computer andeven read them not only on the comptuer by my phone. **What do you dislike about Ooma Office?** I can not think of anything at this time. **What problems is Ooma Office solving and how is that benefiting you?** The fact that I can keep in touch with my customers no matter where I am at ### 35. Amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad ashfaq h. | BUSINESS OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Ooma Office?** This is great phone company with amazing customer service **What do you dislike about Ooma Office?** There is nothing I don't like about this service. **What problems is Ooma Office solving and how is that benefiting you?** There is any connection issue or any spam call they always help me and they help me to set up my voicemail. ### 36. Ooma knows how to do business! **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Ooma Office?** Ooma helps streamline our voice services with an easy to use unified communications approach. **What do you dislike about Ooma Office?** The desktop app is one of the most useful tools. And I would say connect internet is probably one of the least useful tools. **What problems is Ooma Office solving and how is that benefiting you?** Remote workers and telecommuters ### 37. Outstanding Ooma Experience **Rating:** 5.0/5.0 stars **Reviewed by:** ALEJANDRA Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ooma Office?** The effeiciency and utitlity to my business. **What do you dislike about Ooma Office?** I can't find the downsize, they've worked great for me **What problems is Ooma Office solving and how is that benefiting you?** The mobile appp is esential as well as saving calls and messages ### 38. Quality Product with no issues **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Ooma Office?** Ooma is very easy to setup and manage. The flexibility to have it connected directly to the phones or the desktop app is seemless. **What do you dislike about Ooma Office?** The flaw of Ooma, is the flaw of any internet phone provider, when the internet goes down, so do the phones. **What problems is Ooma Office solving and how is that benefiting you?** We no longer have dropped calls or bad connections. ### 39. Ooh Omma **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Ooma Office?** Ease of use! The platform is easy to use online and on the app. **What do you dislike about Ooma Office?** Nothing! It's great! No problems thus far 4 years and going strong! **What problems is Ooma Office solving and how is that benefiting you?** Ooma has made working from home great with the app. ### 40. Affordable Business Telephone System **Rating:** 4.5/5.0 stars **Reviewed by:** Carne A. M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Ooma Office?** Makes my small organization look bigger with customizable features I like. **What do you dislike about Ooma Office?** Having to call when for no reason at all my ring groups does something else and we are not notified l. **What problems is Ooma Office solving and how is that benefiting you?** The ability to change incoming voice calls and leave a message as atthe different extensions ### 41. It Works Well & Good Value for the Money **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ooma Office?** Ring through app on cell when out of office **What do you dislike about Ooma Office?** Most of virtual receptionist voices sound robotic- a few sound decent. **What problems is Ooma Office solving and how is that benefiting you?** Lots of features for little money ### 42. Cost Savings VOIP phone service! including Fax & mobile app **Rating:** 4.5/5.0 stars **Reviewed by:** Johnny L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Ooma Office?** text messenging on the mobile app and having the ability to block spam calls! **What do you dislike about Ooma Office?** sometimes, the sound quality isn't very clear **What problems is Ooma Office solving and how is that benefiting you?** having the mobile app, allows all calls to be received even when you're not at the office! ### 43. Great value for money VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Ooma Office?** Cost friendly, the best on the market in terms of features as well **What do you dislike about Ooma Office?** Sometimes I have to wait too long on hold with them on the phone but nice people **What problems is Ooma Office solving and how is that benefiting you?** Allowing me to streamline the customer/clientele in my work through my phone services easily ### 44. Ooma made me look professional **Rating:** 4.0/5.0 stars **Reviewed by:** Corinna H. | Founder, Leadership & Business Coach, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ooma Office?** It's affordable and provides good features **What do you dislike about Ooma Office?** The conferencing system was below expectations compared to other solutions **What problems is Ooma Office solving and how is that benefiting you?** • Allowing office hours to be set • Allowing re-routing of calls ### 45. Ooma has great Phone and Telecom Services **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ooma Office?** Wonderful reliability, quality and value. **What do you dislike about Ooma Office?** Sometimes there are common technical problems. **What problems is Ooma Office solving and how is that benefiting you?** Full service suite for all my telecommunication needs. ### 46. Great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Ooma Office?** Prevent missed calls Stay connected with customers Don't miss out on potential sales Improve customer service and support **What do you dislike about Ooma Office?** We like everything- no problems, no dislikes. **What problems is Ooma Office solving and how is that benefiting you?** Key Benefits Prevent missed calls Stay connected with customers Don't miss out on potential sales Improve customer service and support ### 47. The best business VOIP phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Ooma Office?** Its easy to use. Moves with you. Amazing features **What do you dislike about Ooma Office?** When internet is rarely down it does not work **What problems is Ooma Office solving and how is that benefiting you?** You never miss a call. ### 48. What a change in VoIP server and customer service **Rating:** 0.0/5.0 stars **Reviewed by:** William R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Ooma Office?** Currently Ooma is not the company they were 5 years ago. Ooma use to be a great service. I used them for 12 years. However do not be decieved with the older reviews as they are not the same today. **What do you dislike about Ooma Office?** Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then afterwards say "no you cannot move the phones". If you would like to have frustration, choose ooma! **What problems is Ooma Office solving and how is that benefiting you?** NONE - causing more issues in my life. Phones (with ooma name on them) fail to work. Several phones were replaced in just 3 months. Some issues are the handset mic going out, the light on buttons going out, the phone being online but the web interface stating the phone is offline, Dropped calls, "echoing" on calls sporadically - and the list goes on ### 49. Good but a little lacking **Rating:** 3.0/5.0 stars **Reviewed by:** Teddy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Ooma Office?** The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. They also seem to be constantly making improvements and updates to their products. **What do you dislike about Ooma Office?** The mobile and PC Apps, more specifically the lack of interconnectivity between the accounts and apps across devices, the general user experience and lack of basic features. Examples: - Having to constantly manually reload apps to show updated information - Unstable apps or having trouble with connectivity - Mobile app passing calls through phone app making it hard to know when it is an Ooma call unless you answer - Unable to add contacts in account that will transfer/propogate to all apps - Unable to block callers or spam texts - SMS/Text messaging is unreliable sometimes **What problems is Ooma Office solving and how is that benefiting you?** It is the main service/product that I use to communicate with clients. All the calls and text messages to and from my clients are made through Ooma. ### 50. Do your research...there are better options **Rating:** 0.0/5.0 stars **Reviewed by:** Christopher M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Ooma Office?** I liked the web interface and the setup was easy. **What do you dislike about Ooma Office?** The service was horrible. Customer support was nearly as bad. **What problems is Ooma Office solving and how is that benefiting you?** It was helping my small office with local phone service. ## Ooma Office Discussions - [What is OOMA office?](https://www.g2.com/discussions/what-is-ooma-office) - [What is the easiest way to upgrade?](https://www.g2.com/discussions/52225-what-is-the-easiest-way-to-upgrade) - 1 upvote - [How do you have a second (extension) phone so the phone can be answered in a different room in the building?](https://www.g2.com/discussions/40751-how-do-you-have-a-second-extension-phone-so-the-phone-can-be-answered-in-a-different-room-in-the-building) - 1 upvote - [My calls cut out after about 5 min. Any suggestions?](https://www.g2.com/discussions/37698-my-calls-cut-out-after-about-5-min-any-suggestions) - 1 upvote - [Have you considered allowing a general mailbox or general fax?](https://www.g2.com/discussions/37301-have-you-considered-allowing-a-general-mailbox-or-general-fax) - 1 upvote - [View Ooma Office pricing details and edition comparison](https://www.g2.com/products/ooma-office/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A27%3A21+-0500&secure%5Bsession_id%5D=cd2e57c3-852a-4b75-94bd-db49f1d69345&secure%5Btoken%5D=196a060af6684efeefbb0152ebaccd38471beb2a7c14a84fdcb7e94ff0c77223&format=llm_user) ## Ooma Office Integrations - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ooma Office Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Ooma Office Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,495 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,332 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,382 reviews)