--- title: GoTo Connect Reviews meta\_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1415 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### GoTo Connect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly. [(128 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews) Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance. [(46 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews) Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times. [(44 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403508&qs=pros-and-cons#reviews) Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all. [(40 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402833&qs=pros-and-cons#reviews) Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices. [(34 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402048&qs=pros-and-cons#reviews) Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices. [(30 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews) Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect. [(20 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly. [(19 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402303&qs=pros-and-cons#reviews) Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems. [(18 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402629&qs=pros-and-cons#reviews) Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times. [(18 mentions)](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1400545&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GoTo Connect ##### 1. Ease of Use Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly. [ See 128 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews) See Related User Reviews DS Deepanshu S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Global Connections and Easy Messaging" What do you like about GoTo Connect? Its a great app which i am using for connecting to people all over the world and its give great and easy access to chat and text messages ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy User Management and Dial Plans That Improve Call Flow" What do you like about GoTo Connect? Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have ##### 2. Customer Support Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance. [ See 46 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Exceptionally User-Friendly with Outstanding Support" What do you like about GoTo Connect? I love the fact that the system is so user friendly and their support team is often so helpful. With the help of their support team it was easy to imp ![kathy m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kathy m.") KM kathy m. 4.5/5 "Effortless Communication with a User-Friendly Interface" What do you like about GoTo Connect? I really appreciate GoTo Connect for its user-friendly interface. It significantly eases the process for users to understand and navigate the app, whi ##### 3. Reliability Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times. [ See 44 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403508&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy User Management and Dial Plans That Improve Call Flow" What do you like about GoTo Connect? Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Workhorse That Delivers Outstanding Performance" What do you like about GoTo Connect? Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on t ##### 4. Easy Setup Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all. [ See 40 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402833&qs=pros-and-cons#reviews) See Related User Reviews ![Brian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian H.") BH Brian H. Small-Business (50 or fewer emp.) 2.5/5 "Easy Setup and Flexible Extensions, But Room for Improvement" What do you like about GoTo Connect? Easy to set up and use. Lots of extension possibilities, especially with people out of the office. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Exceptionally User-Friendly with Outstanding Support" What do you like about GoTo Connect? I love the fact that the system is so user friendly and their support team is often so helpful. With the help of their support team it was easy to imp ##### 5. Features Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices. [ See 34 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy User Management and Dial Plans That Improve Call Flow" What do you like about GoTo Connect? Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Workhorse That Delivers Outstanding Performance" What do you like about GoTo Connect? Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on t ### 5 Cons or Disadvantages of GoTo Connect ##### 1. Call Issues Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices. [ See 30 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews) See Related User Reviews DS Deepanshu S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Global Connections and Easy Messaging" What do you dislike about GoTo Connect? Sometime the voice get stuck and text take some long time to get sent to receivers number . ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy User Management and Dial Plans That Improve Call Flow" What do you dislike about GoTo Connect? The base system couold have better more detailed call reporting. ##### 2. Limitations Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect. [ See 20 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Exceptionally User-Friendly with Outstanding Support" What do you dislike about GoTo Connect? The only thing I would say I dislike about the service is that when Jive was taken over by GoTo the admin tool was split into 2 portals, since the las ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Communication Anywhere with Intuitive Soft Phone Features" What do you dislike about GoTo Connect? It can sometimes be difficult to add new physical phones. ##### 3. Limited Features Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly. [ See 19 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly and Intuitive Experience" What do you dislike about GoTo Connect? Fax options are a bit clunky, but otherwise no complaints. ![Javier G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier G.") JG Javier G. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Calls with Room for Improvements" What do you dislike about GoTo Connect? I would like it if GoTo Connect allowed you to record calls at any time, which is a missing feature that would be quite useful. Additionally, the inte ##### 4. Customer Service Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems. [ See 18 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402629&qs=pros-and-cons#reviews) See Related User Reviews ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Workhorse That Delivers Outstanding Performance" What do you dislike about GoTo Connect? Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great Customization, But Onboarding Needs Improvement" What do you dislike about GoTo Connect? The initial signup process is fast and simple. But their onboarding process is problematic. They don't follow up with calls past the first initial one ##### 5. Poor Customer Support Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times. [ See 18 mentions ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1400545&qs=pros-and-cons#reviews) See Related User Reviews ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Workhorse That Delivers Outstanding Performance" What do you dislike about GoTo Connect? Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great Customization, But Onboarding Needs Improvement" What do you dislike about GoTo Connect? The initial signup process is fast and simple. But their onboarding process is problematic. They don't follow up with calls past the first initial one ![Jeff L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff L.") JL Jeff L. Principal Small-Business (50 or fewer emp.) 11/15/2018 "Easy Setup, Empowers Call Center Efficiency" 5/5 What do you like best about GoTo Connect? I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. Review collected by and hosted on G2.com. Recommendations to others considering GoTo Connect: Yes, Jive has done a great job from onboarding to ongoing support. They are always accessible and provide the right solution at the right time. Then they always follow up with knowledge-based articles or they actually send me the proper steps to walk through a process. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? I find GoTo Connect is very effective for my call center, enhancing efficiency with real-time monitoring and reporting. It's easy to use and manage, requiring no highly trained staff for setup and changes. Review collected by and hosted on G2.com. Show More 4/27/2026 Current UserValidated ReviewerIncentivizedSource: Thank You page ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Operations manager Small-Business (50 or fewer emp.) 3/5/2026 "Clear Calls, Easy Setup, But App Needs Improvement" 5/5 What do you like best about GoTo Connect? I use GoTo Connect primarily for conference calls and meetings, and I really prefer using the phone's microphone since it's clearer than webcam mics. This is something I use almost every day. Additionally, being partners with GoTo Connect allows us to sell the phones to clients and access the partner portal to write up quotes, which is great. It's really beneficial that we not only use the platform but are familiar enough to deliver it to other customers. Switching from analog to GoTo Connect has been a very good experience—they're dependable. The upgrade to Yealink phones and having employees on the side panels with hot buttons has been very beneficial too. The setup of GoTo Connect is very easy, and we frequently assist new clients upgrading to the system. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Sometimes we get a lot of dropped calls, and we've checked it's not actually our service, so I think it's sometimes the internal issue with the program. I don't like the navigation on the phone app. It's sometimes a little overwhelming, and I would like it to be more simplified. It would be nice to have a setup where employees and favorites are just placed in a spot to easily work with, instead of having to adjust settings. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? I use GoTo Connect to connect with our employees and clients, making conference calls and meetings easier. The phone's microphone is clearer than webcams. Also, we deliver the product to clients needing VoIP upgrades. Review collected by and hosted on G2.com. Show More 4/24/2026 Current UserValidated ReviewerSource: Thank You page MW Matt W. Managing Partner Mid-Market (51-1000 emp.) 9/18/2025 "Frustrating Issues with Customer Support" 0.5/5 What do you like best about GoTo Connect? I like that GoTo Connect allows me to communicate with customers and employees. It was pretty easy in the beginning and is pretty user friendly. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Their customer service is terrible. I have had constant issues, and no one will do what they say they're gonna do. I just asked for a phone call back about a particular case that I opened up. And they won't even call me from sales. They keep you on hold, and they just transfer you from person to person to person. One particular issue, I had the literally would not resolve it or let me talk to anyone that would help me and it's been going on for over a year now. And they just keep closing a case, and I have to start the whole process over again. It's been a terrible experience where over 10 employees have told me that they will fix this problem, and then they never do. for over a year now every person (sales, Customer service, technical) say they will fix this or contact someone who will. It never happens. they stop replying and close the case then I have to start over again. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect allows me to communicate with customers and employees. Review collected by and hosted on G2.com. Show More 3/25/2026 Current UserValidated ReviewerSource: Organic LS Luciana S. IT Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/2/2026 "Reliable Unified Communications with Easy Admin, Mobile Access, and Real-Time Analytics" 4.5/5 What do you like best about GoTo Connect? GoTo Connect brings unified communication in our company, allowing us to combine video conferencing, phone systems, contact center and messaging, all in one solution I appreciate the reliability and ease of use that GoTo Connect offers and this leads to flexible and quality calls GoTo Connect has created for us a straightforward administration portal and this makes it easy to manage all calls GoTo Connect provides us with both desktop and mobile app versions, making our employees to remain connected while in any location GoTo Connect gives a brilliant and real time call analytics and this shows valuable insights on customer interactions and team performance Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? GoTo Connect needs detailed and proper configuration, more so with companies that has complex communication demands I don’t like the interface, despite being functional, the vendor would have made it modernized Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect has aggressively consolidated all our communications tools together, and this largely improves on our collaboration The program bridges the communication gap acrosss, working with hybrid, remote and office based employees The program creates team productivity, where all customer interactions are streamlined and enhanced The communication costs are significantly reduced by this app, where every collaboration is controlled from a central component The app have comprehensive customer resources and this includes proper documentation to make them more satisfied There is high commitment and quality calls from GoTo Connect Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LE Les E. Director, Operations and Business Development Mid-Market (51-1000 emp.) 5/13/2026 "Effortless Communication with Seamless Mobility" 5/5 What do you like best about GoTo Connect? I love the ease of administration with GoTo Connect. Using the Admin center makes managing our team easy, and the interface is intuitive and user-friendly. I find it quick to make changes and visually see and manage our contact center phone traffic, which helps optimize the customer experience. The ability to manage our call center through the contact center feature is one of my favorite aspects. I also really appreciate the GoTo mobile app, which makes it easy for our team to be on the go and never miss a customer call or text. Setup was very easy, much simpler than our previous solution, even with more capabilities. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Honestly, there is nothing I would improve - it works great! Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect streamlines customer and internal communications through phone, text, and fax. Its admin center simplifies managing our 60-person team, improving call center management and customer experience. The mobile app ensures communication on the go, supporting our hybrid workforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/11/2026 "Easy-to-Use All-in-One VoIP with Intuitive Features and Responsive Support" 4/5 What do you like best about GoTo Connect? It’s an all-in-one phone system that’s easy to use and straightforward to implement and maintain. It’s well-suited for small and medium-sized businesses that want a softphone-only VoIP setup. It has intuitive features AI chatbot for quick support responses, and text-to-speech, which we utilize for auto-attendant scripts. The application has a 99.9% uptime, and their support team is quick to respond. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I don’t like that the app can’t sync Microsoft Teams presence with my GoTo Connect status. It’s also somewhat annoying that I can’t receive email notifications for faxes sent from any of the apps (web, mobile, or desktop). Lack of integrations with MSP-related RMM or PSA tools like HaloPSA Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? We struggled to make even simple call flow changes in Microsoft Teams, and we’ve found those same changes much simpler to set up and maintain in GoTo Connect. We also use the virtual fax feature to send and receive faxes, and it can be done without having to leave the desktop or web app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 5/7/2026 "GoTo Connect Keeps Our Team Connected Anywhere with One Unified Platform" 4/5 What do you like best about GoTo Connect? GoTo Connect is a great fit for businesses that need employees to stay connected both in the office and while working remotely. In our experience, it’s especially effective for companies with field staff, service technicians, or anyone who is frequently away from their desk. Being able to answer office calls and send texts from the mobile app using the company phone number has made our communication noticeably more efficient, consistent, and professional. The mobile and desktop apps have also made remote work much easier for our staff. Employees can answer office calls, return customer calls, and send texts from anywhere while still presenting the company phone number instead of personal numbers. That flexibility has improved response times and reduced missed communication when employees are out of the office or in the field. From an administrative standpoint, having one platform for calls, voicemail, contacts, and texting has simplified day-to-day communication management. We see fewer communication gaps because conversations stay tied to the business rather than to individual employees’ personal devices. It has also reduced the need to forward calls to personal phones or maintain separate business cell phones for certain staff members. Another major benefit has been business continuity. Because the system is cloud-based, our team can keep operating during weather events, remote work situations, or after-hours coverage without needing to be physically in the office. The biggest limitation we’ve experienced is that performance depends heavily on internet reliability. When users have weak Wi-Fi or unstable connections, call quality can suffer. From a pricing perspective, we found it valuable because it combines several services into one platform instead of paying separately for a traditional phone provider, texting solution, remote call forwarding, and conferencing tools. For small and mid-sized businesses especially, that can make the overall cost more reasonable and predictable. That said, pricing can depend heavily on features, user count, hardware, and contract terms. In our experience, the platform provides good value for organizations that will actually use the mobile apps, texting, remote capabilities, and unified administration. Businesses looking for only a very basic phone system may find it more feature-rich than they need. Some users online have also noted that costs can increase with advanced features, hardware, or SMS usage depending on the plan structure. The integration side is also helpful. GoTo Connect supports integrations with platforms like Microsoft Teams, Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? One of the biggest frustrations with GoTo Connect is the reliability of the app. It can be glitchy at times, freezing or stopping unexpectedly without a clear reason. We’ve also experienced random call disconnects or instances where the app stops receiving calls entirely, even when the internet connection and Wi-Fi are stable. The platform often attributes these issues to connectivity, but that hasn’t matched our experience. Additionally, the website and admin portal are not especially intuitive. Finding settings or specific features can require a lot of clicking around and navigation, which can make simple tasks more time-consuming than they should be. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect has made remote work much easier for our team. Employees and managers can stay connected from the office, home, or out in the field without missing calls or communication. Having direct extensions for managers is especially helpful because office staff can quickly reach them while they are on service calls or job sites. It has also improved communication with our customers. Many customers were requesting text message confirmations and updates, and GoTo Connect allows us to provide that directly through the platform. This has helped improve responsiveness and overall customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bishop P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bishop P.") BP Bishop P. IT Administrator Small-Business (50 or fewer emp.) 5/6/2026 "Reliable Communication with Room for Improvement" 3/5 What do you like best about GoTo Connect? I appreciate that GoTo Connect is almost always up. There have been only a few outages in the couple of years that we've had it, and it's only been down a handful of times. When it is down, they fix it pretty quickly. Support is quick and friendly. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The mobile app has been a pain point for me. I've noticed whenever I have to search a colleague or search a contact, there's about four or five different menus and clicks that need to happen just to get to that, and that could be reduced down to one or two clicks. The initial setup was actually quite a pain; it took a very long time to set up physical phones. They had some issues initially connecting on our network. Because we are not a DHCP store, every single hard phone needed to be programmed into our firewall with a MAC address, and getting those was kind of a pain. It involved a lot of back and forth between the helpers that GoTo had sent out. Also, we were trying to integrate the phone system into our DMS, and it didn't seem like they were super knowledgeable about that full integration and all the features. A lot of integration features hadn't been fully built out yet or were still buggy. So, yeah, it was just kind of a rough and bumpy start. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect solves the problem of reaching and communicating with customers by providing a reliable phone system. Also handles some internal communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DS David S. Small-Business (50 or fewer emp.) 5/6/2026 "Mixed Experience with GoTo Connect's Call Quality and Setup" 3/5 What do you like best about GoTo Connect? I frequently use GoTo Connect for online meetings, which is really helpful. I like how it solves the problem of routing calls to the right person based on the time of day. I can also set up multiple offices and manage ring groups and dial plans. Changing after-hours phone calls every week is smooth, and setting up the phones and getting them plugged in and hooked to the router was very easy. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? At our main office, we often get messages of degraded call quality. That's a frequent problem for us. Doing dial plans, ringtones, office locations, setting up new users is very difficult and GoTo Connect does not provide much assistance. GoTo also spams us for signing up for extra features. They offer frequent "webinars," that are really just sales pitches. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect helps us route calls to the right person based on time of day, set up multiple offices, manage ring plans and dial plans, and change after-hours phone calls weekly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vaughn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaughn S.") VS Vaughn S. Marketing Director Mid-Market (51-1000 emp.) 5/4/2026 "GoTo Connect: Comprehensive, Easy-to-Use Solution with Outstanding 24/7 Support" 5/5 What do you like best about GoTo Connect? I’ve evaluated many call systems and analytics platforms in the automotive space, and GoTo Connect stands out for offering a comprehensive, easy-to-use solution for dealer groups. They consistently go above and beyond to make sure we have the resources we need. If I have detailed questions, they provide an AI tool that can comb through their extensive support articles, and their 24/7 support agents are genuinely knowledgeable about the product. They’re also constantly optimizing and refining their solution. I see new upgrades and updates rolled out every quarter—some I specifically asked for, and others I hadn’t even thought of. Overall, it’s a great solution. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I’ll say their solution is very extensive and extremely detailed. If I weren’t technically capable, I could easily see how it could be frustrating to use. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? They handle call routing and analytics, which helps us manage incoming callers more effectively and provide better support for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![8x8 Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Contact Center") 8x8 Contact Center 4.1/5(257) ](https://www.g2.com/products/8x8-contact-center/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/goto-connect/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Online Fax](https://www.g2.com/categories/online-fax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What release notes management platforms are best for teams evaluating solutions before full commitment?](https://www.g2.com/discussions/what-release-notes-management-platforms-are-best-for-teams-evaluating-solutions-before-full-commitment%20)[Best password manager for small business](https://www.g2.com/discussions/what-s-the-best-password-manager-for-small-businesses)[What's the most reliable voice recognition platform for software developers](https://www.g2.com/discussions/what-s-the-most-reliable-voice-recognition-platform-for-software-developers) [What terminal emulator is most trusted by systems administrators based on user reviews?](https://www.g2.com/discussions/what-terminal-emulator-is-most-trusted-by-systems-administrators-based-on-user-reviews)[What are the best admissions and enrollment management systems for higher education institutions?](https://www.g2.com/discussions/what-are-the-best-admissions-and-enrollment-management-systems-for-higher-education-institutions)[Pros and Cons Details](https://www.g2.com/products/goto-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)