Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need. Review collected by and hosted on G2.com.
At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform. Review collected by and hosted on G2.com.
