# Best Communication Platform as a Service (cPaaS) Platforms

## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

**Total Products under this Category:** 220

### Category Stats (Sep 2026)

- **Average Rating:** 4.48/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Mobile Message (+1.74%) - Among all products in this category, Mobile Message recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,200+ Authentic Reviews
- 220+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms
 ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=104271&focus%5B%5D=144283&focus%5B%5D=42446&focus%5B%5D=1409876&focus%5B%5D=74966&focus%5B%5D=17446&focus%5B%5D=5026&focus%5B%5D=24807)

Highlighted products: Sinch Engage, Wati, Webex Connect, Signal House, MSG91, Telnyx CPaaS, Vonage Communications APIs, and 360Dialog.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=sinch-engage&focus%5B%5D=wati&focus%5B%5D=webex-connect&focus%5B%5D=signal-house&focus%5B%5D=msg91&focus%5B%5D=telnyx-cpaas&focus%5B%5D=vonage-communications-apis&focus%5B%5D=360dialog)

**Sponsored**

### MSG91

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-09-03T23%3A02%3A38Z&secure%5Bdisplayable_resource_id%5D=555&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=555&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=74966&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas&secure%5Btoken%5D=1f034c60d9c9306a5c234b03a0f522234ea9accd30267d2c515555271f14ff02&secure%5Burl%5D=https%3A%2F%2Fmsg91.com%2Fhello%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2_whatsapp_ads%26utm_content%3Ddisplay_ad&secure%5Burl_type%5D=custom_url)

### [Sinch Engage](https://www.g2.com/de/products/sinch-engage/reviews)

Sinch Engage (ehemals MessageMedia) ist eine leistungsstarke All-in-One-Messaging-Plattform, die Unternehmen dabei hilft, schneller, persönlicher und in großem Maßstab mit ihren Kunden in Kontakt zu treten. Unterstützt von Sinchs über 20 Jahren Erfahrung im Geschäftsmessaging und vertraut von über 40.000 Unternehmen weltweit, kombiniert die Plattform unternehmensgerechte Zuverlässigkeit mit benutzerfreundlichem Design, sodass Teams jeder Größe Gespräche führen können, die Vertrauen aufbauen und Ergebnisse erzielen. Mit Sinch Engage können Unternehmen alle ihre Messaging-Kanäle in einem zentralen Arbeitsbereich verwalten – einschließlich SMS, MMS, WhatsApp, RCS und mehr. Egal, ob Sie Marketingkampagnen senden, transaktionale Updates bereitstellen oder Echtzeit-Kundensupport bieten, Sie können Ihre Kunden dort erreichen, wo sie sind, auf den Geräten, die sie täglich nutzen. Die Plattform macht es einfach, personalisierte Ansprache mit Funktionen wie: - Einheitlicher Team-Posteingang für nahtlose Zusammenarbeit - Zwei-Wege-Messaging, um Anfragen schnell zu lösen - Geteilte Vorlagen und KI-Schreibassistent für schnellere Antworten - Automatisierte Antworten und Segmentierung für intelligentere Workflows - Analysen und Zustellberichte zur Leistungsüberwachung - Sichere Datenverarbeitung mit branchenführender Zustellbarkeit Sinch Engage integriert sich auch direkt mit über 85 beliebten Tools – einschließlich HubSpot, Salesforce, Zoho CRM und NetSuite – sodass Sie Workflows ohne zusätzliche Komplexität optimieren können. Unternehmen können zwischen virtuellen, Kurzwahl- oder gebührenfreien Nummern wählen und mit Vertrauen über Regionen hinweg skalieren, unterstützt von 100% Sicherheit und Compliance. Der Einstieg ist einfach. Mit transparenter Preisgestaltung, ohne erforderlichen Entwickler und einer 14-tägigen kostenlosen Testversion können Teams in wenigen Minuten einsatzbereit sein. Von Einzelhändlern und Fitnessmarken bis hin zu Startups und globalen Unternehmen nutzen Tausende von Organisationen Sinch Engage, um Kampagnen zu senden, Zwei-Wege-Gespräche zu verwalten und mobilen Support ohne komplizierte Ticketingsysteme bereitzustellen. Egal, ob Ihr Ziel darin besteht, das Engagement zu erhöhen, den Kundensupport zu verbessern oder langfristige Loyalität zu fördern, Sinch Engage macht es einfach, mit Kunden auf eine Weise in Kontakt zu treten, die persönlich, zuverlässig und wirkungsvoll ist.

**Average Rating:** 4.5/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Sinch Engage?

- **War the product ein guter Geschäftspartner?:** 9.5/10 (Category avg: 9.0/10)
- **Einfache Integration:** 8.8/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 9.4/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sinch Engage?

- **Verkäufer:** [Sinch](https://www.g2.com/de/sellers/sinch)
- **Unternehmenswebsite:** www.sinch.com
- **Gründungsjahr:** 2008
- **Hauptsitz:** Stockholm, Sweden
- **Twitter:** @wearesinch  
3,648 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website)  
4,371 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 35% Medium

#### What Do G2 Reviewers Say About Sinch Engage?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **schnelle Lösung von Problemen** mit Sinch Engage, was ihre Zufriedenheit in dringenden Situationen erhöht.
- Benutzer loben den **effizienten Kundensupport** von Sinch Engage, der dringende Probleme schnell und effektiv löst.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Sinch Engage und finden den Einrichtungsprozess einfach und effizient.
- Benutzer finden den **einfachen Einrichtungsprozess** von Sinch Engage effizient, was schnelle Lösungen in kritischen Situationen gewährleistet.
- Benutzer schätzen die **effiziente Unterstützung** von Sinch Engage, die dringende Probleme schnell und effektiv in kritischen Situationen löst.

##### Cons

- Benutzer stehen vor **unzureichenden Informationen** , da Empfänger die Arbeitsnummer oder den Namen des Absenders nicht identifizieren können.
- Benutzer finden es frustrierend, dass **Empfänger sie aufgrund fehlender personalisierter Arbeitsnummern oder Namen nicht leicht identifizieren können**.
- Benutzer sind von den **begrenzten Textfunktionen** enttäuscht, was es den Empfängern erschwert, sie zu identifizieren.
- Benutzer stehen vor Herausforderungen mit **Linkproblemen** , da Empfänger Schwierigkeiten haben, den Namen oder die Nummer des Absenders zu identifizieren.
- Benutzer haben **Nachrichtenprobleme** mit Sinch Engage und kämpfen damit, Arbeitsnummern und Namen für Empfänger zu identifizieren.

#### What Are Recent G2 Reviews of Sinch Engage?

**["Exceptional Support and User-Friendly Platform"](https://www.g2.com/de/survey_responses/sinch-engage-review-13389356)**

**Rating:** 5.0/5.0 stars

_— Power Sales U._

[Read full review](https://www.g2.com/de/survey_responses/sinch-engage-review-13389356)

**["Außergewöhnlich hilfreicher Support, mühelose Einrichtung"](https://www.g2.com/de/survey_responses/sinch-engage-review-12407794)**

**Rating:** 5.0/5.0 stars

_— Madeline A._

[Read full review](https://www.g2.com/de/survey_responses/sinch-engage-review-12407794)

#### What Are G2 Users Discussing About Sinch Engage?

- [Wofür wird die MessageMedia SMS-API/Gateway verwendet?](https://www.g2.com/de/discussions/what-is-messagemedia-sms-api-gateway-used-for)
- [What are platforms for communication?](https://www.g2.com/de/discussions/what-are-platforms-for-communication)
- [What is the importance of messenger?](https://www.g2.com/de/discussions/what-is-the-importance-of-messenger)
- [What is Messenger communication?](https://www.g2.com/de/discussions/what-is-messenger-communication)
- [Is Messenger a communication Platform?](https://www.g2.com/de/discussions/is-messenger-a-communication-platform)

### [Wati](https://www.g2.com/it/products/wati/reviews)

Wati è una piattaforma di coinvolgimento dei clienti agentica che trasforma le conversazioni in entrate attraverso marketing, vendite e supporto. Unendo agenti AI e team umani su WhatsApp, Instagram, RCS, voce e chat web, Wati sblocca la crescita tramite interazioni significative mentre il Wati AI Copilot potenzia la produttività del tuo team. Fidato da oltre 16.000 clienti in più di 190 paesi, Wati semplifica operazioni complesse e conversazioni aziendali con una casella di posta unificata, automazione senza codice e il nostro strato intelligente di AI, Astra. Orgogliosamente supportato da Tiger Global, Sequoia Capital, DST Global e Shopify, e riconosciuto come Partner Premium di Meta e Google. Wati, la Piattaforma di Coinvolgimento dei Clienti Agentica per la Crescita delle Entrate. © Wati 2026. Clare.ai Limited. Conforme al GDPR. Certificato ISO/IEC 27001. Conforme SOC 2.

**Average Rating:** 4.6/5.0

**Total Reviews:** 488

#### How Do G2 Users Rate Wati?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 8.9/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 8.7/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wati?

- **Venditore:** [Wati](https://www.g2.com/it/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Sito web dell'azienda:** www.wati.io
- **Anno di Fondazione:** 2020
- **Sede centrale:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Gestione dell'istruzione, Tecnologia dell'informazione e servizi
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti elogiano la **facilità d'uso** di WATI, apprezzando il suo design intuitivo e il supporto completo per l'automazione.
- Gli utenti apprezzano l' **automazione senza sforzo** di WATI, che migliora l'efficienza e la comunicazione in diversi settori.
- Gli utenti lodano Wati per il suo **supporto clienti eccezionale** , evidenziando l'utilità e la pazienza del team tecnico.
- Gli utenti apprezzano la **facilità d'uso e le potenti funzionalità di automazione** di WATI, rendendolo ideale per le startup e una comunicazione efficiente.
- Gli utenti elogiano la **facilità di configurazione** di WATI, rendendo l'integrazione con WhatsApp Business senza problemi per i team.

##### Cons

- Gli utenti notano che WATI può diventare **costoso a causa di costi nascosti** e tariffe elevate per la messaggistica frequente.
- Gli utenti trovano il **costo gravoso** , in particolare per le piccole imprese e le organizzazioni non profit che lottano con i prezzi.
- Gli utenti desiderano più **funzionalità mancanti** come la modalità scura, lo sblocco immediato, le capacità AI e le note interne per una migliore funzionalità.
- Gli utenti evidenziano **problemi di prezzo** che possono ostacolare le piccole imprese e le organizzazioni non profit nell'utilizzo efficace di Wati.
- Gli utenti riscontrano **problemi di messaggistica** con Wati, inclusi fallimenti di consegna e limitazioni dovute alle restrizioni dell'API di WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Automazione rivoluzionaria di WhatsApp per il follow-up dei lead degli annunci Meta"](https://www.g2.com/it/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/it/survey_responses/wati-review-13092376)

**Rating:** 4.5/5.0 stars

_— Carlos C._

[Read full review](https://www.g2.com/it/survey_responses/wati-review-12724379)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/it/discussions/what-is-wati-used-for) - 3 comments

### [Webex Connect](https://www.g2.com/de/products/webex-connect/reviews)

Webex Connect ist eine Enterprise Communications Platform as a Service (CPaaS), die eine schnelle Automatisierung von Multi-Channel-Kundenreisen ermöglicht. Die Plattform erleichtert es Unternehmen, mit ihren Kunden weltweit über jeden Kanal zu interagieren -- SMS, Voice, RCS, Push, In-App, E-Mail, Apple Business Chat, Facebook Messenger, WhatsApp und andere Messaging-Apps. Webex Connect automatisiert die Orchestrierung dieser Interaktionen mit Backend-Systemen. Ein visueller Drag-&-Drop-Builder ermöglicht es, Flows zu erstellen und zu starten, die kanal- und systemübergreifend funktionieren. Mit seinem Low-Code-Toolset und der leistungsstarken Laufzeit-Engine ermöglicht Webex Connect Entwicklern, Produktmanagern und Architekten, ihre digitalen Transformationsprojekte zu beschleunigen.

**Average Rating:** 4.5/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Webex Connect?

- **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.0/10)
- **Einfache Integration:** 8.7/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 8.9/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Connect?

- **Verkäufer:** [Cisco](https://www.g2.com/de/sellers/cisco)
- **Unternehmenswebsite:** www.cisco.com
- **Gründungsjahr:** 1984
- **Hauptsitz:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Informationstechnologie und Dienstleistungen, Verbraucherdienste
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About Webex Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Webex Connect, die eine effiziente Kommunikation und Teamorganisation ermöglicht.
- Benutzer schätzen die **intuitiven Automatisierungstools** von Webex Connect, die die Erstellung von Workflows vereinfachen und die Produktivität des Teams steigern.
- Benutzer schätzen die **einfache Erstellung automatisierter Multi-Channel-Nachrichten** mit Webex Connect, was die Kommunikationsabläufe erheblich vereinfacht.
- Benutzer schätzen die **Zuverlässigkeit** von Webex Connect, da sie stabile Anrufe und eine konsistente Leistung für effiziente tägliche Abläufe erleben.
- Benutzer schätzen die **Effizienz** von Webex Connect für nahtlose Kommunikation und zuverlässige Meeting-Funktionen über Regionen hinweg.

##### Cons

- Benutzer sind frustriert über die **teure Preisstruktur** von Webex Connect, insbesondere bei hohen Nachrichtenvolumenkosten.
- Benutzer finden die **komplexe Einrichtung** von Webex Connect oft herausfordernd, insbesondere für diejenigen, die keine technische Expertise haben.
- Benutzer stoßen auf **Verbindungsprobleme** , die reibungslose Anrufübergänge behindern und das Login-Erlebnis für andere erschweren.
- Benutzer finden die **schwierige Navigation** von Webex Connect herausfordernd, insbesondere wenn sie versuchen, Einstellungen und Dokumentation zu finden.
- Benutzer finden die **schwierige Einrichtung** von Webex Connect herausfordernd, insbesondere für diejenigen, die keine technische Expertise haben.

#### What Are Recent G2 Reviews of Webex Connect?

**["Ein Workflow bearbeitet jetzt SMS, WhatsApp und E-Mail anstelle von drei separaten Builds"](https://www.g2.com/de/survey_responses/webex-connect-review-13392218)**

**Rating:** 4.0/5.0 stars

_— Felix B._

[Read full review](https://www.g2.com/de/survey_responses/webex-connect-review-13392218)

**["WebEx Connect"](https://www.g2.com/de/survey_responses/webex-connect-review-11787641)**

**Rating:** 4.5/5.0 stars

_— Kevin L._

[Read full review](https://www.g2.com/de/survey_responses/webex-connect-review-11787641)

### [Signal House](https://www.g2.com/it/products/signal-house/reviews)

Signal House eleva la comunicazione aziendale con l'aggregazione di messaggi di livello 1 direttamente dai carrier e dai partner dei carrier, offrendo SMS, MMS e Voice veloci, affidabili e intuitivi, spendendo fino al 70% in meno rispetto a Twilio. Semplifica la tua registrazione A2P, ottieni supporto senza pagare di più, integrati direttamente nelle tue piattaforme preferite e affidati a una consegna del 99%. Sempre più clienti stanno passando a Signal House da aggregatori legacy (Twilio, Bandwidth) grazie alle nostre API semplici da usare, prezzi competitivi, supporto di alta qualità (gratuito) e forte consegna. Ottieni di più spendendo meno con Signal House.

**Average Rating:** 4.8/5.0

**Total Reviews:** 204

#### How Do G2 Users Rate Signal House?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.7/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 9.9/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 9.9/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Signal House?

- **Venditore:** [Signal House](https://www.g2.com/it/sellers/signal-house)
- **Sito web dell'azienda:** signalhouse.io
- **Anno di Fondazione:** 2023
- **Sede centrale:** N/A
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00493078dbac245626b1f74cbe4f12739183762233ade700d6b2fdee254ef7b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignal-house-llc%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing e pubblicità, Software per computer
- **Company Size:** 87% Small, 5% Medium

#### What Do G2 Reviewers Say About Signal House?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti elogiano la **facilità d'uso** nell'impostare Signal House, apprezzando la sua efficienza di throughput e il supporto reattivo.
- Gli utenti elogiano il **supporto clienti reattivo** di Signal House, migliorando l'onboarding e l'esperienza utente complessiva.
- Gli utenti amano la **facile configurazione** di Signal House, rendendo l'implementazione rapida e senza problemi per soluzioni di messaggistica ottimali.
- Gli utenti trovano il **supporto utile** , rendendo l'onboarding e l'uso facili e intuitivi.
- Gli utenti apprezzano l' **affidabilità** di Signal House, che offre messaggi istantanei e visibilità per situazioni sensibili al tempo.

##### Cons

- Gli utenti riscontrano occasionali **problemi di integrazione** , in particolare con la velocità del dashboard e le linee guida dell'API CRM, influenzando l'usabilità complessiva.
- Gli utenti trovano che le **funzionalità limitate** di Signal House limitano la loro capacità di gestire la comunicazione e le campagne in modo efficace.
- Gli utenti criticano le **funzionalità mancanti** in Signal House, evidenziando una gestione delle campagne inadeguata e la mancanza di notifiche cruciali.
- Gli utenti trovano la **curva di apprendimento ripida** , suggerendo un miglior onboarding e suggerimenti per facilitare la transizione.
- Gli utenti esprimono frustrazione per il **scarso supporto clienti** , citando risposte lente e problemi irrisolti che influenzano la loro esperienza.

#### What Are Recent G2 Reviews of Signal House?

**["Still the best, and the new updates are game-changing"](https://www.g2.com/it/survey_responses/signal-house-review-12149400)**

**Rating:** 5.0/5.0 stars

_— Bob W._

[Read full review](https://www.g2.com/it/survey_responses/signal-house-review-12149400)

**["Signal House: Helpful, Friendly Support That Makes Texting at Scale Easy"](https://www.g2.com/it/survey_responses/signal-house-review-13337693)**

**Rating:** 5.0/5.0 stars

_— Kent S._

[Read full review](https://www.g2.com/it/survey_responses/signal-house-review-13337693)

### [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

**Average Rating:** 4.7/5.0

**Total Reviews:** 509

#### How Do G2 Users Rate Telnyx CPaaS?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10)
- **Professional Support:** 8.9/10 (Category avg: 8.7/10)
- **Unified Communications:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Telnyx CPaaS?

- **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx)
- **Company Website:** www.telnyx.com
- **Year Founded:** 2009
- **HQ Location:** Austin, Texas, United States
- **Twitter:** @telnyx  
4,414 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d31f8e5af3824ee9e0aa866f1fdccee2b6e67c6070b5ba3e51fb47c00e12606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3349412%2F&secure%5Burl_type%5D=linkedin_company_website)  
387 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Telnyx CPaaS?

_AI-generated summary from verified user reviews_

##### Pros

- Users rave about the **amazing and responsive customer support** of Telnyx CPaaS, enhancing overall satisfaction and ease of use.
- Users value the **ease of use** of Telnyx, appreciating its intuitive interface and quick setup process.
- Users commend the **easy setup** of Telnyx CPaaS, highlighting its intuitive interface and quick configuration process.
- Users commend the **exceptional customer service** of Telnyx, highlighting their quick and supportive responses to inquiries.
- Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs.

##### Cons

- Users find the **complex processes** of Telnyx CPaaS challenging, requiring significant time and support for setup.
- Users are concerned about the **high costs** associated with Telnyx, affecting support and overall customer experience.
- Users express frustration over **inefficient customer service** , citing poor communication and lack of timely support responses.
- Users experience **long waiting times for support** , often struggling to interact with actual representatives for assistance.
- Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting.

#### What Are Recent G2 Reviews of Telnyx CPaaS?

**["Easy to Use, Intuitive Setup That Gets You Running Fast"](https://www.g2.com/survey_responses/telnyx-cpaas-review-13376777)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-13376777)

**["Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)**

**Rating:** 5.0/5.0 stars

_— Jon B._

[Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)

#### What Are G2 Users Discussing About Telnyx CPaaS?

- [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for)

### [MSG91](https://www.g2.com/it/products/msg91/reviews)

MSG91 è una piattaforma di comunicazione completa progettata per facilitare l'interazione senza soluzione di continuità tra le aziende e i loro clienti su più canali. Integrando SMS, WhatsApp, email, voce e strumenti avanzati di automazione del marketing, MSG91 consente alle organizzazioni di comunicare in modo efficace ed efficiente, garantendo che i messaggi vengano consegnati tempestivamente e in modo affidabile. Rivolto ad aziende di tutte le dimensioni, dalle startup alle grandi imprese, MSG91 risponde a una varietà di esigenze di comunicazione. Le sue funzionalità versatili si adattano a settori diversi, tra cui e-commerce, fintech, sanità e tecnologia. Le aziende possono utilizzare MSG91 per vari casi d'uso come l'invio di password monouso (OTP) per accessi sicuri, fornire aggiornamenti sugli ordini ed eseguire campagne di marketing personalizzate. Questa soluzione all-in-one elimina la necessità di più fornitori, consentendo alle aziende di gestire le loro strategie di comunicazione da un'unica dashboard facile da usare. Le caratteristiche principali di MSG91 includono API robuste per SMS, WhatsApp ed email, che facilitano la consegna rapida e affidabile dei messaggi. Il servizio SMS della piattaforma garantisce una portata globale con prestazioni affidabili, mentre l'API WhatsApp Business consente interazioni coinvolgenti con i clienti tramite messaggi verificati. Inoltre, l'API Email supporta email personalizzate in massa e transazionali, complete di analisi dettagliate per monitorare il coinvolgimento. L'API Voice automatizza chiamate e promemoria, migliorando l'esperienza del cliente senza complessità aggiuntive. Inoltre, il chatbot Hello offre supporto 24/7, gestendo conversazioni e gestione dei lead su vari canali, garantendo che le richieste dei clienti vengano affrontate tempestivamente. MSG91 si distingue nel panorama della comunicazione per il suo impegno verso l'affidabilità e la conformità. Con una garanzia di uptime del 99,9% e l'adesione agli standard di messaggistica GDPR, TRAI e Ofcom, le aziende possono fidarsi che le loro comunicazioni siano sicure e conformi. La piattaforma offre anche prezzi trasparenti con un modello pay-as-you-go, garantendo che le aziende paghino solo per ciò che utilizzano, senza costi nascosti. Inoltre, MSG91 fornisce supporto umano dedicato, garantendo che gli utenti abbiano accesso all'assistenza ogni volta che necessario. In un panorama digitale in rapida evoluzione, MSG91 non si concentra solo sulla consegna dei messaggi, ma anche sul miglioramento delle esperienze dei clienti attraverso l'automazione intelligente e l'analisi in tempo reale. Sfruttando queste capacità, le aziende possono favorire connessioni significative con i loro clienti, stimolando il coinvolgimento e la crescita. Con oltre un decennio di esperienza, MSG91 combina l'innovazione indiana con l'affidabilità globale, rendendolo un partner fidato per migliaia di marchi che cercano di ottimizzare le loro strategie di comunicazione.

**Average Rating:** 4.5/5.0

**Total Reviews:** 196

#### How Do G2 Users Rate MSG91?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 9.5/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 8.9/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind MSG91?

- **Venditore:** [MSG91](https://www.g2.com/it/sellers/msg91)
- **Sito web dell'azienda:** msg91.com
- **Anno di Fondazione:** 2010
- **Sede centrale:** Indore, MP
- **Twitter:** @msg91  
2,283 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7bd8748b46a87de09c72a9032cd919e2f5ab8785274ebcf7a65b3a914dbb49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709873%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi
- **Company Size:** 51% Small, 22% Medium

#### What Do G2 Reviewers Say About MSG91?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti elogiano il **supporto reattivo** di MSG91, sottolineando la loro professionalità e disponibilità durante tutto il processo.
- Gli utenti elogiano MSG91 per il suo **supporto utile e facile integrazione** , migliorando la fiducia degli utenti e l'esperienza complessiva.
- Gli utenti lodano la **facilità d'uso** di MSG91, evidenziando la sua semplice integrazione e il dashboard intuitivo.
- Gli utenti elogiano la **facile configurazione** di MSG91, evidenziando il suo processo guidato e l'integrazione affidabile per le loro esigenze di messaggistica.
- Gli utenti elogiano il **eccellente supporto del personale** di MSG91, sottolineando la reattività e la professionalità durante tutta la loro esperienza.

##### Cons

- Gli utenti trovano che i **problemi del dashboard** in MSG91 siano disordinati, complicando la navigazione e la scoperta delle funzionalità.
- Gli utenti trovano una **mancanza di chiarezza** nel dashboard e nella documentazione di MSG91, complicando l'esperienza di configurazione e utilizzo.
- Gli utenti sperimentano **ritardi occasionali** nei rapporti di consegna, influenzando l'efficienza e l'affidabilità dei servizi di MSG91.
- Gli utenti criticano il **scarso supporto clienti** , citando difficoltà con la configurazione iniziale e la mancanza di documentazione chiara.
- Gli utenti trovano che il **design dell'interfaccia scadente** di MSG91 porti a un'esperienza disordinata e confusa che ostacola l'usabilità.

#### What Are Recent G2 Reviews of MSG91?

**["MSG91: Messaggistica veloce e affidabile con facile integrazione API"](https://www.g2.com/it/survey_responses/msg91-review-12604095)**

**Rating:** 5.0/5.0 stars

_— Amber J._

[Read full review](https://www.g2.com/it/survey_responses/msg91-review-12604095)

**["Consegna SMS affidabile e veloce con prezzi trasparenti e ragionevoli"](https://www.g2.com/it/survey_responses/msg91-review-12262112)**

**Rating:** 5.0/5.0 stars

_— Abhinav M._

[Read full review](https://www.g2.com/it/survey_responses/msg91-review-12262112)

#### What Are G2 Users Discussing About MSG91?

- [How do I use MSG91 API?](https://www.g2.com/it/discussions/how-do-i-use-msg91-api)
- [Is MSG91 safe?](https://www.g2.com/it/discussions/is-msg91-safe)
- [Whats is MSG91?](https://www.g2.com/it/discussions/whats-is-msg91)
- [What is the use of MSG91?](https://www.g2.com/it/discussions/what-is-the-use-of-msg91)

### [Vonage Communications APIs](https://www.g2.com/de/products/vonage-communications-apis/reviews)

Vonage Communications APIs ermöglichen es Ihnen, Ihre Kundenerfahrungen mit programmierbarem Video, Sprache, Messaging und mehr zu transformieren. Mit Vonage APIs können wachsende Startups und agile Unternehmen erstklassige Kommunikationslösungen im großen Maßstab entwickeln. Unsere globale Plattform, umfassende Suite von Kommunikationskanälen und fachkundige Unterstützung helfen Ihnen, schnell zu handeln, um Ihren Kunden die bestmögliche Erfahrung zu bieten. Unsere APIs verbinden Sie mit dem Tier-1-Netzwerk von Vonage sowie mit mehr als 1.600 Telekommunikationsnetzen weltweit für die beste Qualität und Skalierbarkeit auf dem Markt. Für Entwickler bietet die Vonage API-Plattform eine umfassende Sammlung von Tools und Ressourcen, um schnell zu starten und Anwendungen einfach zu erstellen. Die Verwaltung Ihres Vonage API-Kontos ist ebenso einfach. Sie können das einfache, aber leistungsstarke Vonage API-Dashboard verwenden oder Ihr Konto direkt über eine API verwalten.

**Average Rating:** 4.2/5.0

**Total Reviews:** 367

#### How Do G2 Users Rate Vonage Communications APIs?

- **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 9.0/10)
- **Einfache Integration:** 8.8/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 8.3/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vonage Communications APIs?

- **Verkäufer:** [Vonage](https://www.g2.com/de/sellers/vonage)
- **Gründungsjahr:** 2001
- **Hauptsitz:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CTO, CEO
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 67% Small, 23% Medium

#### What Do G2 Reviewers Say About Vonage Communications APIs?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **einfache Integration** der Vonage Communications APIs, die die Kommunikation über verschiedene Plattformen mühelos verbessert.
- Benutzer schätzen die **zuverlässigen und einfach zu integrierenden APIs** von Vonage, die die Kommunikation verbessern und die Einbindung von Entwicklern vereinfachen.
- Benutzer schätzen die **Benutzerfreundlichkeit** der Vonage Communications APIs, die eine effiziente Integration und reibungslose Kommunikationslösungen ermöglichen.
- Benutzer schätzen die **einfache Einrichtung** der Vonage Communications APIs, die eine reibungslose Integration von Kommunikationsfunktionen ermöglichen.
- Benutzer loben die **klare und umfassende Dokumentation** der Vonage-APIs, die eine einfache Integration für alle Entwicklerstufen erleichtert.

##### Cons

- Benutzer finden die Vonage Communications APIs **teuer** , was insbesondere für kleine Teams oder Startups mit einem begrenzten Budget eine Herausforderung darstellt.
- Benutzer finden die **komplexe Benutzeroberfläche** der Vonage-APIs herausfordernd, insbesondere beim Verwalten mehrerer Nummern oder Funktionen.
- Benutzer finden die **schwierige Einrichtung** herausfordernd, insbesondere für fortgeschrittene Funktionen und das effektive Verwalten des Dashboards.
- Benutzer erleben **schlechten Kundensupport** , mit langsamen Reaktionszeiten und Schwierigkeiten bei technischen Problemen, die ihre Serviceerfahrung beeinträchtigen.
- Benutzer erleben **schlechte Dokumentation** , was zu Herausforderungen bei der Implementierung führt und eine Abhängigkeit von Versuch und Irrtum für Lösungen verursacht.

#### What Are Recent G2 Reviews of Vonage Communications APIs?

**["Zuverlässige und entwicklerfreundliche Kommunikations-APIs mit geringfügigen Einschränkungen"](https://www.g2.com/de/survey_responses/vonage-communications-apis-review-11820694)**

**Rating:** 4.5/5.0 stars

_— Krish S._

[Read full review](https://www.g2.com/de/survey_responses/vonage-communications-apis-review-11820694)

**["Top Twilio-Alternative für End-to-End-CPaaS-Lösungen"](https://www.g2.com/de/survey_responses/vonage-communications-apis-review-11780160)**

**Rating:** 4.0/5.0 stars

_— Karan K._

[Read full review](https://www.g2.com/de/survey_responses/vonage-communications-apis-review-11780160)

#### What Are G2 Users Discussing About Vonage Communications APIs?

- [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/de/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) - 1 comment

### [360Dialog](https://www.g2.com/de/products/360dialog/reviews)

360Dialog verwandelt WhatsApp in einen leistungsstarken Marketingkanal mit unseren Performance Messaging-Lösungen, die darauf ausgelegt sind, echte, messbare Ergebnisse zu erzielen. Wir kombinieren datengesteuerte Einblicke mit personalisierten, bidirektionalen Gesprächen, die Unternehmen helfen, das Kundenengagement zu skalieren, die Konversionen zu steigern und die WhatsApp-Kommunikation zu automatisieren. Unser Full-Service-Ansatz erleichtert es Unternehmen, das Potenzial von WhatsApp freizuschalten, von Kampagnenmanagement bis zur Nachrichtenautomatisierung. Für Unternehmen, die WhatsApp in ihre bestehenden Plattformen integrieren möchten, bietet unsere WhatsApp Business API eine entwicklerfreundliche, zuverlässige Lösung. Mit flexiblen Hosting-Optionen bietet 360Dialog nahtlose Integrations- und Verwaltungstools zu einem transparenten Pauschalpreis—ohne Aufschlag auf Sitzungs- oder Vorlagen-Nachrichten. Wir werden von über 1.000 Partnern und mehr als 40.000 Kunden weltweit vertraut. Als erster Anbieter, der Full-Funnel-Analysen und Datenlösungen für WhatsApp anbietet, führt 360Dialog den Weg in leistungsorientierte Messaging- und Marketingautomatisierung.

**Average Rating:** 4.7/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate 360Dialog?

- **War the product ein guter Geschäftspartner?:** 9.6/10 (Category avg: 9.0/10)
- **Einfache Integration:** 9.4/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 9.7/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 360Dialog?

- **Verkäufer:** [360Dialog](https://www.g2.com/de/sellers/360dialog)
- **Gründungsjahr:** 2018
- **Hauptsitz:** Berlin
- **Twitter:** @360dialog  
1,957 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2936f9e40f9136a3374e9d7b5ea36da298bea187880e9003021c0bb27268b2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2705257%2F&secure%5Burl_type%5D=linkedin_company_website)  
95 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Direktor
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 77% Small, 20% Medium

#### What Do G2 Reviewers Say About 360Dialog?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben den **schnellen und reaktionsschnellen Kundensupport** von 360Dialog, was ihre Gesamterfahrung mit dem Produkt verbessert.
- Benutzer schätzen die **Benutzerfreundlichkeit** von 360Dialog und loben die intuitive Benutzeroberfläche sowie die nahtlosen Integrationsmöglichkeiten.
- Benutzer schätzen die **einfachen Integrationen** von 360Dialog, die eine nahtlose Konnektivität mit sowohl On-Premise- als auch Cloud-APIs ermöglichen.
- Benutzer schätzen die **einfache Integration und benutzerfreundliche Oberfläche** von 360Dialog, die ein reibungsloses Erlebnis gewährleistet.
- Benutzer schätzen die **benutzerfreundliche Oberfläche** von 360Dialog und finden sie einfach und bequem für ihre Bedürfnisse.

##### Cons

- Benutzer erleben **erhebliche Ausfallzeiten während der Einarbeitung** , was das gesamte Benutzererlebnis und die Produktivität beeinträchtigen kann.
- Benutzer äußern Frustration über **schlechten Kundensupport** , erleben lange Antwortzeiten und ungelöste Zahlungsprobleme.
- Benutzer stehen oft vor **Verzögerungen beim Onboarding** , die ihre Fähigkeit beeinträchtigen, 360Dialog effektiv zu nutzen.

#### What Are Recent G2 Reviews of 360Dialog?

**Rating:** 5.0/5.0 stars

_— Roque J. C._

[Read full review](https://www.g2.com/de/survey_responses/360dialog-review-13364938)

**["Hilfreicher Support und einfache vollständige Einrichtungskonfiguration"](https://www.g2.com/de/survey_responses/360dialog-review-13404803)**

**Rating:** 5.0/5.0 stars

_— P Mictlan T._

[Read full review](https://www.g2.com/de/survey_responses/360dialog-review-13404803)

#### What Are G2 Users Discussing About 360Dialog?

- [Wofür wird 360dialog verwendet?](https://www.g2.com/de/discussions/what-is-360dialog-used-for)

### [Bandwidth](https://www.g2.com/it/products/bandwidth-bandwidth/reviews)

Con Bandwidth, le imprese offrono esperienze di comunicazione eccezionali ovunque. Ti permettiamo di integrare voce, messaggistica e servizi di emergenza nelle tue comunicazioni nel modo che preferisci. Offrendo la semplicità di un unico centro di comando, la piattaforma Bandwidth consente una comunicazione completamente personalizzata per dipendenti e clienti con: - API di comunicazione dinamiche - Le integrazioni più dirette con gli operatori al mondo - Una rete di proprietà e gestita che raggiunge oltre 65 paesi - Automazione per gestire tutto e ottenere informazioni sulla qualità delle chiamate e la consegna dei messaggi tramite l'app Bandwidth Scali con affidabilità, competenza in conformità e supporto pluripremiato.

**Average Rating:** 4.4/5.0

**Total Reviews:** 456

#### How Do G2 Users Rate Bandwidth?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 8.1/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 8.3/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Bandwidth?

- **Venditore:** [Bandwidth](https://www.g2.com/it/sellers/bandwidth)
- **Sito web dell'azienda:** www.bandwidth.com
- **Anno di Fondazione:** 1999
- **Sede centrale:** Raleigh, NC
- **Twitter:** @bandwidth  
10,453 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a132e73fe39d2d484571fd6bee98e0b5b6f26d248e686cb58bef72bc7e73a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19149%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,246 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Telecomunicazioni, Tecnologia dell'informazione e servizi
- **Company Size:** 44% Small, 36% Medium

#### What Do G2 Reviewers Say About Bandwidth?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano che la **facilità d'uso** nel portale di Bandwidth renda il porting semplice e intuitivo.
- Gli utenti elogiano Bandwidth per il suo **eccellente supporto clienti** e la gestione reattiva degli account, migliorando l'esperienza complessiva.
- Gli utenti elogiano il **eccellente servizio clienti** di Bandwidth, sottolineando l'utilità e la reattività del team di supporto.
- Gli utenti apprezzano l' **alta affidabilità** di Bandwidth, con una connessione affidabile e un'eccellente qualità delle chiamate per le esigenze aziendali.
- Gli utenti apprezzano la **facilità di navigazione** del portale di Bandwidth, semplificando efficacemente il tracciamento delle chiamate e la gestione degli account.

##### Cons

- Gli utenti trovano i **processi complessi** per il supporto e le transizioni a OAuth difficili e ingombranti da navigare.
- Gli utenti esprimono frustrazione per il **cattivo servizio clienti** , citando difficoltà nella gestione dei ticket e mancanza di supporto reattivo.
- Gli utenti affrontano **problemi di messaggistica** con log limitati e formattazione, influenzando la gestione dei ticket e l'usabilità complessiva.
- Gli utenti esprimono frustrazione per i **vincoli di tempo** dovuti ad aggiornamenti delle password restrittivi e risposte di supporto ritardate che influenzano la loro esperienza.
- Gli utenti sperimentano **ritardi** nei tempi di risposta del supporto, rendendo la risoluzione dei problemi frustrante e meno conveniente.

#### What Are Recent G2 Reviews of Bandwidth?

**["Ottimo Account Manager e Supporto del Team RCS"](https://www.g2.com/it/survey_responses/bandwidth-review-12305144)**

**Rating:** 4.5/5.0 stars

_— Jesse D._

[Read full review](https://www.g2.com/it/survey_responses/bandwidth-review-12305144)

**["Qualità vocale eccezionale e supporto, configurazione semplificata"](https://www.g2.com/it/survey_responses/bandwidth-review-6641960)**

**Rating:** 5.0/5.0 stars

_— Bob Z._

[Read full review](https://www.g2.com/it/survey_responses/bandwidth-review-6641960)

#### What Are G2 Users Discussing About Bandwidth?

- [How do you increase bandwidth?](https://www.g2.com/it/discussions/how-do-you-increase-bandwidth)
- [What is bandwidth phone carrier?](https://www.g2.com/it/discussions/what-is-bandwidth-phone-carrier)
- [How can I monitor bandwidth?](https://www.g2.com/it/discussions/how-can-i-monitor-bandwidth)
- [What's using my bandwidth?](https://www.g2.com/it/discussions/what-s-using-my-bandwidth)

### [Dotdigital](https://www.g2.com/de/products/dotdigital/reviews)

Dotdigital ist eine globale Plattform für Kundenengagement, Marketingautomatisierung und Daten, die Ihnen und Ihren Marketingteams hilft, vernetzte, personalisierte Erlebnisse über alle Kanäle hinweg zu schaffen. Sie können alle Ihre Kundendaten zusammenführen, Ihr Publikum verstehen und Reisen automatisieren, die echte Ergebnisse liefern. Was Sie mit Dotdigital tun können - Kampagnen über E-Mail, SMS, Web, WhatsApp, Social Media und mehr erstellen und automatisieren - KI nutzen, um Absichten vorherzusagen, Nachrichten zu personalisieren und die Leistung zu verbessern - Eine einheitliche Kundenansicht erstellen, indem Sie Shopify, Magento, Ihr CRM und mehr verbinden - B2B-, B2C- und Non-Profit-Zielgruppen mit Reisen erreichen, die sich an Ihre Ziele anpassen Warum Marketer Dotdigital wählen - Einfach zu bedienen für alltägliche Marketer - Skaliert mit Ihren Daten, Kanälen und Teams - Hilft Ihnen, rechtzeitige und relevante Kundenerlebnisse zu liefern - Bewährt, um Engagement, Konversionen und Loyalität zu steigern Ein wenig mehr über Dotdigital: - Wir wurden 1999 gegründet und sind früher als Dotmailer bekannt - Mehr als 4.000 Marken weltweit nutzen Dotdigital, um Kundenbeziehungen auszubauen - Unser Hauptsitz befindet sich in London Bridge, UK - 450+ Mitarbeiter unterstützen Kunden weltweit, einschließlich UK, USA, Europa und JAPAC - Wir sind stolz darauf, die weltweit erste CO2-neutrale Marketingautomatisierungsplattform zu sein - Wir besitzen die Zertifizierungen ISO14001, ISO 27701 und ISO27001 Erfahren Sie mehr auf dotdigital.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,209

#### How Do G2 Users Rate Dotdigital?

- **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 9.0/10)
- **Einfache Integration:** 8.0/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 8.8/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dotdigital?

- **Verkäufer:** [Dotdigital](https://www.g2.com/de/sellers/dotdigital)
- **Unternehmenswebsite:** www.dotdigital.com
- **Gründungsjahr:** 1999
- **Hauptsitz:** London Bridge, London
- **Twitter:** @dotdigital  
15,898 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca510bb0dc0d083c7a2003a9c90fd2456bb499a672890697706f3a93064dcbfe&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1131881&secure%5Burl_type%5D=linkedin_company_website)  
476 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing-Manager, Marketing-Manager
- **Top Industries:** Einzelhandel, Marketing und Werbung
- **Company Size:** 46% Medium, 40% Small

#### What Do G2 Reviewers Say About Dotdigital?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben Dotdigital für seine **Benutzerfreundlichkeit** , was die Kampagnenverwaltung und Zielgruppensegmentierung einfach und effizient macht.
- Benutzer loben Dotdigital für seinen **hervorragenden Kundensupport** , der stets schnelle und hilfreiche Unterstützung bietet, wenn sie benötigt wird.
- Benutzer schätzen den **hervorragenden Support** von Dotdigital, der die Einrichtung erleichtert und ein reibungsloses Erlebnis gewährleistet.
- Benutzer schätzen Dotdigital für seine **benutzerfreundliche Oberfläche** , hilfreichen Support und effektive E-Mail-Marketing-Funktionen.
- Benutzer schätzen die **umfassenden Anpassungsoptionen** und leistungsstarken Integrationen in Dotdigital, die ihre Marketingstrategien und Kampagnenwirksamkeit verbessern.

##### Cons

- Benutzer bemerken einen Mangel an **fehlenden Funktionen** wie erweiterte Segmentierung und einfachere Bearbeitungsoptionen in Dotdigital.
- Benutzer stehen vor einer **steilen Lernkurve** bei der Einrichtung von Dotdigital, was das Onboarding intensiv und zeitaufwendig macht.
- Benutzer finden die **begrenzten Funktionen** von Dotdigital einschränkend, was sich auf die Anpassungsfähigkeit von E-Mail-Reiseversionen und Berichterstattung auswirkt.
- Benutzer finden die **Bildbibliothek umständlich** und haben Probleme, Dotdigital effektiv mit Adobe Commerce zu integrieren.
- Benutzer erleben **E-Mail-Probleme** mit Dotdigital, einschließlich Herausforderungen bei der Berichterstattung und Einschränkungen bei Segmentierungs- und Vorlagenoptionen.

#### What Are Recent G2 Reviews of Dotdigital?

**["Dotdigital: Intuitive, skalierbare Marketing-Automatisierung mit außergewöhnlichem Support"](https://www.g2.com/de/survey_responses/dotdigital-review-13090251)**

**Rating:** 5.0/5.0 stars

_— Mike H._

[Read full review](https://www.g2.com/de/survey_responses/dotdigital-review-13090251)

**["Leistungsstarke Segmentierungswerkzeuge für gezielte Nachrichtenübermittlung"](https://www.g2.com/de/survey_responses/dotdigital-review-13182128)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/de/survey_responses/dotdigital-review-13182128)

#### What Are G2 Users Discussing About Dotdigital?

- [Wofür wird Dotdigital verwendet?](https://www.g2.com/de/discussions/what-is-dotdigital-used-for) - 1 comment
- [What is engagement cloud in Magento 2?](https://www.g2.com/de/discussions/what-is-engagement-cloud-in-magento-2)
- [How do I use Dotmailer?](https://www.g2.com/de/discussions/how-do-i-use-dotmailer)
- [Wie viel kostet Dotmailer?](https://www.g2.com/de/discussions/how-much-does-dotmailer-cost) - 1 comment
- [Was ist Engagement Cloud?](https://www.g2.com/de/discussions/what-is-engagement-cloud) - 1 comment

### [Infobip](https://www.g2.com/it/products/infobip/reviews)

Infobip è una piattaforma globale di comunicazioni cloud incentrata sull'IA che consente alle aziende di creare esperienze cliente connesse attraverso marketing, vendite e supporto - da un'unica piattaforma nativamente costruita. Attraverso una sola piattaforma, Infobip offre soluzioni di coinvolgimento omnicanale, identità, autenticazione e contact center attraverso SMS, WhatsApp, Email, Viber, Voice e altro, aiutando i brand a semplificare le comunicazioni con i clienti, stimolare la crescita e migliorare la fedeltà. L'infrastruttura di Infobip raggiunge oltre 7 miliardi di dispositivi mobili su sei continenti attraverso più di 10.000 connessioni, incluse oltre 800 connessioni dirette con operatori - una delle più grandi reti di carrier nel settore. Nuovo su Infobip? Inizia gratuitamente, senza bisogno di carta di credito. Il portale Self-Service di Infobip consente alle aziende di registrarsi e iniziare a testare in pochi minuti. Esplora SMS, WhatsApp, Email, Viber e Voice con una prova gratuita che include fino a 100 messaggi. Quando sei pronto a scalare, scegli un modello pay-as-you-go per un utilizzo flessibile, oppure opta per pacchetti di volume con onboarding dedicato, supporto e servizi professionali. Che tu sia una startup che esplora la tua prima campagna o un'impresa che gestisce miliardi di interazioni a livello globale, Infobip ha un percorso che si adatta. Fondata nel 2006 dal CEO Silvio Kutić e Izabel Jelenić. Con sede a Londra e uffici in 6 continenti.

**Average Rating:** 4.3/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate Infobip?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 9.4/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 8.3/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Infobip?

- **Venditore:** [Infobip](https://www.g2.com/it/sellers/infobip)
- **Anno di Fondazione:** 2006
- **Sede centrale:** London, England
- **Twitter:** @Infobip  
33,954 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5607729aca5fbac9757ef99f3401c23ddf545b0b9c0ed286e9d8baadb003bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfobip%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3,502 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Servizi finanziari, Tecnologia dell'informazione e servizi
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Infobip?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano l'interfaccia di Infobip **facile da usare** , migliorando l'integrazione e la comunicazione omnicanale senza sforzo.
- Gli utenti evidenziano le **facili integrazioni** con vari strumenti, migliorando l'efficienza e semplificando il coinvolgimento dei clienti.
- Gli utenti elogiano le **facili integrazioni** di Infobip, fornendo una soluzione completa per una comunicazione omnicanale senza interruzioni.
- Gli utenti apprezzano il **coinvolgimento omnicanale** di Infobip, facilitando una facile connessione con i clienti e opzioni di segmentazione migliorate.
- Gli utenti apprezzano l' **aumento dell'engagement** offerto da Infobip, connettendosi senza problemi con i clienti attraverso più canali.

##### Cons

- Gli utenti sperimentano **un supporto clienti scadente** con tempi di risposta lenti, spesso aspettando fino a tre giorni per ricevere assistenza.
- Gli utenti sperimentano **ritardi nelle risposte del supporto** , spesso aspettando tre giorni per l'assistenza, influenzando la loro esperienza complessiva.
- Gli utenti sperimentano **tempi di risposta scadenti** dal supporto di Infobip, spesso aspettando tre giorni per l'assistenza.
- Gli utenti sperimentano **problemi di ritardo** con il team di supporto, influenzando la loro soddisfazione complessiva con il servizio di Infobip.
- Gli utenti sentono il bisogno di **funzionalità limitate** come le opzioni di ritaglio nelle email, influenzando la soddisfazione complessiva con Infobip.

#### What Are Recent G2 Reviews of Infobip?

**["Una soluzione completa che funziona perfettamente, anche con le integrazioni CCAAS"](https://www.g2.com/it/survey_responses/infobip-review-12280457)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/it/survey_responses/infobip-review-12280457)

**["Piattaforma di messaggistica globale affidabile con supporto eccellente"](https://www.g2.com/it/survey_responses/infobip-review-11433355)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/it/survey_responses/infobip-review-11433355)

#### What Are G2 Users Discussing About Infobip?

- [Who is the CEO of infobip?](https://www.g2.com/it/discussions/who-is-the-ceo-of-infobip)
- [Is infobip a SaaS company?](https://www.g2.com/it/discussions/is-infobip-a-saas-company)
- [Is infobip a product based company?](https://www.g2.com/it/discussions/is-infobip-a-product-based-company)
- [What is infobip?](https://www.g2.com/it/discussions/what-is-infobip)

### [Twilio](https://www.g2.com/de/products/twilio/reviews)

Die führenden Unternehmen von heute vertrauen auf Twilios Customer Engagement Platform (CEP), um direkte, personalisierte Beziehungen zu ihren Kunden weltweit aufzubauen. Twilio ermöglicht es Unternehmen, Kommunikation und Daten zu nutzen, um jedem Schritt der Kundenreise, von Vertrieb über Marketing bis hin zu Wachstum, Kundenservice und vielen weiteren Anwendungsfällen der Kundenbindung, Intelligenz und Sicherheit hinzuzufügen, und das auf flexible, programmatische Weise. In 180 Ländern nutzen Millionen von Entwicklern und Hunderttausende von Unternehmen Twilio, um magische Erlebnisse für ihre Kunden zu schaffen.

**Average Rating:** 4.1/5.0

**Total Reviews:** 459

#### How Do G2 Users Rate Twilio?

- **War the product ein guter Geschäftspartner?:** 8.0/10 (Category avg: 9.0/10)
- **Einfache Integration:** 8.1/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 6.7/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Twilio?

- **Verkäufer:** [Twilio](https://www.g2.com/de/sellers/twilio)
- **Unternehmenswebsite:** www.twilio.com
- **Gründungsjahr:** 2008
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 50% Small, 31% Medium

#### What Do G2 Reviewers Say About Twilio?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer heben die **Benutzerfreundlichkeit** von Twilio hervor, die schnelle Entscheidungsfindung und nahtlose Integration mit Systemen erleichtert.
- Benutzer loben Twilio für seine **einfachen Integrationen** , die Kommunikationsabläufe verbessern und die allgemeine Geschäftseffizienz steigern.
- Benutzer schätzen Twilios **umfangreiche Integrationen** , die es einfach machen, sich mühelos mit verschiedenen Anwendungen zu verbinden und zu implementieren.
- Benutzer schätzen Twilio für seine **einfache Einrichtung** , die eine nahtlose Integration in verschiedene Anwendungen mit minimalem Aufwand ermöglicht.
- Benutzer heben Twilios **einfache API-Integration** mit CRM-Systemen hervor, die Kommunikation und Workflow-Effizienz verbessern.

##### Cons

- Benutzer finden die Preise von Twilio **zu teuer** , was insbesondere für kleine Startups trotz der Servicequalität eine Herausforderung darstellt.
- Benutzer berichten von **schlechtem Kundensupport** von Twilio, wobei langsame Antworten die allgemeine Benutzererfahrung und Zufriedenheit beeinträchtigen.
- Benutzer finden die **schwierige Konfiguration** von Twilio herausfordernd, insbesondere für diejenigen ohne Programmierkenntnisse oder technisches Wissen.
- Benutzer finden die **komplexe Einrichtung** für erweiterte Funktionen wie IVR und Multi-Channel-Workflows für kleinere Teams herausfordernd.
- Benutzer finden das **erforderliche technische Wissen** für Twilio unerlässlich, was es für Nicht-Entwickler schwierig macht, es effektiv zu nutzen.

#### What Are Recent G2 Reviews of Twilio?

**["E-Mails in hohem Volumen ohne Risiko, plus reibungslose SAML-Integration"](https://www.g2.com/de/survey_responses/twilio-review-12676571)**

**Rating:** 4.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/de/survey_responses/twilio-review-12676571)

**["Zuverlässige globale Nachrichtenübermittlung mit erschwinglichen Preisen und hervorragendem Support"](https://www.g2.com/de/survey_responses/twilio-review-11267611)**

**Rating:** 5.0/5.0 stars

_— Rongen R._

[Read full review](https://www.g2.com/de/survey_responses/twilio-review-11267611)

#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/de/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/de/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/de/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/de/discussions/what-is-twilio-software)
- [Wofür wird Twilio verwendet?](https://www.g2.com/de/discussions/what-is-the-use-of-twilio) - 1 comment

### [Sendbird](https://www.g2.com/it/products/sendbird/reviews)

Sendbird è una piattaforma di agenti AI omnicanale progettata per migliorare l'esperienza del cliente facilitando conversazioni autonome di supporto e vendita. Questa soluzione innovativa consente alle aziende di interagire con i clienti attraverso vari canali, garantendo al contempo che gli agenti umani rimangano disponibili per le richieste più complesse. Sfruttando la tecnologia AI, Sendbird consente alle imprese di comunicare proattivamente con i loro clienti, favorendo connessioni più profonde e aumentando la soddisfazione del cliente. Rivolgendosi principalmente alle imprese che mirano a migliorare i loro processi di servizio clienti e vendita, Sendbird serve una vasta gamma di settori, tra cui e-commerce, finanza e telecomunicazioni. La piattaforma è particolarmente vantaggiosa per le organizzazioni che gestiscono un alto volume di interazioni con i clienti e richiedono una gestione efficiente di queste conversazioni. Automatizzando le richieste e le interazioni di routine, le aziende possono allocare le loro risorse umane a questioni più complesse, ottimizzando così l'efficienza operativa e migliorando la qualità complessiva del servizio. Una delle caratteristiche distintive di Sendbird è la sua integrazione senza soluzione di continuità con i canali di comunicazione esistenti, permettendo alle aziende di mantenere una presenza coerente su tutte le piattaforme. Questo approccio omnicanale garantisce che i clienti possano contattare per supporto o richieste di vendita attraverso il loro mezzo preferito, che sia chat, email o social media. Inoltre, le capacità AI di Sendbird consentono alla piattaforma di avviare messaggi aziendali proattivi, riattivando i clienti e migliorando la loro esperienza complessiva. Questa comunicazione proattiva non solo risponde alle esigenze dei clienti, ma le anticipa, portando a una maggiore soddisfazione e lealtà. Le robuste API di comunicazione della piattaforma differenziano ulteriormente Sendbird da altre soluzioni sul mercato. Queste API sono progettate per essere scalabili e adattabili, permettendo alle aziende di creare agenti AI personalizzati che soddisfano le loro esigenze specifiche. Questa flessibilità consente alle organizzazioni di sviluppare soluzioni su misura che risuonano con il loro pubblico di riferimento, garantendo che le interazioni con i clienti siano sia significative che efficaci. Inoltre, il design pluripremiato di Sendbird sottolinea il suo impegno a fornire esperienze di comunicazione di alta qualità che danno priorità al coinvolgimento degli utenti. Sendbird combina efficacemente la tecnologia AI avanzata con un quadro di comunicazione completo, distinguendosi nel campo delle soluzioni di coinvolgimento del cliente. Automatizzando le attività di routine e consentendo un contatto proattivo, la piattaforma migliora le interazioni con i clienti supportando le aziende nel raggiungimento dei loro obiettivi operativi. Con il suo focus sul mantenimento del coinvolgimento umano per le richieste complesse, Sendbird trova un equilibrio tra efficienza e personalizzazione, rendendolo uno strumento prezioso per le imprese che cercano di elevare la loro esperienza cliente.

**Average Rating:** 4.6/5.0

**Total Reviews:** 121

#### How Do G2 Users Rate Sendbird?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.0/10)
- **Facilità di integrazione:** 8.7/10 (Category avg: 8.8/10)
- **Supporto Professionale:** 9.0/10 (Category avg: 8.7/10)
- **Comunicazioni Unificate:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sendbird?

- **Venditore:** [Sendbird](https://www.g2.com/it/sellers/sendbird)
- **Sito web dell'azienda:** sendbird.com
- **Anno di Fondazione:** 2013
- **Sede centrale:** San Mateo, California
- **Twitter:** @SendBird  
4,840 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website)  
302 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Membro del Team Esperienza Studenti, Product Manager
- **Top Industries:** Software per computer, Salute, benessere e fitness
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About Sendbird?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano Sendbird **facile da usare e navigare** , migliorando la loro comunicazione e produttività complessiva senza sforzo.
- Gli utenti elogiano Sendbird per il suo **supporto clienti puntuale e chiaro** , garantendo un'integrazione fluida e una comunicazione migliorata.
- Gli utenti apprezzano l' **interfaccia utente fluida** e il supporto clienti efficace, migliorando le operazioni quotidiane e l'efficienza della comunicazione.
- Gli utenti amano le **facili integrazioni** di Sendbird, trovandole semplici da implementare e affidabili per le chat in tempo reale.
- Gli utenti apprezzano la **facile configurazione** di Sendbird, che consente un'integrazione fluida nelle loro operazioni senza problemi.

##### Cons

- Gli utenti trovano Sendbird **costoso e spesso inadeguato** , soprattutto per le aziende di medie dimensioni con budget limitati.
- Gli utenti trovano la **curva di apprendimento** impegnativa, soprattutto durante la configurazione iniziale e l'integrazione per i nuovi utenti.
- Gli utenti trovano **il costo elevato di Sendbird** impegnativo, in particolare per le aziende di medie dimensioni e le startup con budget limitati.
- Gli utenti esprimono preoccupazioni riguardo alle **limitazioni di costo** con Sendbird, affrontando rimozioni inaspettate di funzionalità e prezzi elevati per le medie imprese.
- Gli utenti trovano che la **difficile configurazione** di Sendbird sfida il loro processo di integrazione e aumenta la curva di apprendimento per i nuovi arrivati.

#### What Are Recent G2 Reviews of Sendbird?

**["API adatte agli sviluppatori per chat in tempo reale veloci e affidabili"](https://www.g2.com/it/survey_responses/sendbird-review-13042624)**

**Rating:** 4.0/5.0 stars

_— Utente verificato in Petrolio ed energia_

[Read full review](https://www.g2.com/it/survey_responses/sendbird-review-13042624)

**["L'API di Sendbird rende facile l'esportazione dei dati per gli analisti"](https://www.g2.com/it/survey_responses/sendbird-review-12000610)**

**Rating:** 4.5/5.0 stars

_— James C._

[Read full review](https://www.g2.com/it/survey_responses/sendbird-review-12000610)

#### What Are G2 Users Discussing About Sendbird?

- [What is the best chat API?](https://www.g2.com/it/discussions/what-is-the-best-chat-api)
- [Where is Sendbird located?](https://www.g2.com/it/discussions/where-is-sendbird-located)
- [What is Sendbird?](https://www.g2.com/it/discussions/what-is-sendbird)
- [How does Sendbird work?](https://www.g2.com/it/discussions/how-does-sendbird-work)

### [Dexatel](https://www.g2.com/de/products/dexatel/reviews)

Dexatel ist eine API-zentrierte, KI-gestützte Kommunikationsplattform als Dienstleistung (CPaaS), die für sichere, skalierbare und geschäftskritische Unternehmenskommunikation entwickelt wurde. Mit Dexatel Verify führen Unternehmen schnelle und zuverlässige Benutzerverifizierung und 2FA über SMS, Voice, Flash Call, WhatsApp, Viber, Telegram und E-Mail durch. Intelligentes Routing, adaptive Fallbacks und Betrugsprävention helfen, Zustellraten zu verbessern, OTP-Kosten zu senken und erfolgreiche Logins zu erhöhen. Mit Dexatel Engage liefern Teams personalisierte Omnichannel-Kampagnen und Benachrichtigungen über SMS, WhatsApp, Viber, RCS und E-Mail. Fortschrittliche Segmentierung und Analysen helfen, höhere Konversionen, Engagement und Bindung zu erzielen. Dexatel umfasst außerdem: Dexatel Link für Unternehmensnachrichten und Sprach-APIs Dexatel Lookup für Nummernintelligenz, Validierung und Risikodetektion Unternehmen wählen Dexatel, um: Benutzer sofort mit Multi-Channel-OTP und schnellem Fallback zu verifizieren Nachrichtenkosten mit intelligentem Routing und Kanal-Mix zu senken Engagement mit personalisierter, Multi-Channel-Kommunikation zu verbessern Compliance mit GDPR, ISO/IEC 27001 und unternehmensgerechter Sicherheit aufrechtzuerhalten Vertraut von Fintechs, Marktplätzen, Gaming-Plattformen, E-Commerce-Marken und SaaS-Unternehmen, ermöglicht Dexatel schnellere, sicherere und zuverlässigere Kommunikation im globalen Maßstab.

**Average Rating:** 5.0/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Dexatel?

- **War the product ein guter Geschäftspartner?:** 10.0/10 (Category avg: 9.0/10)
- **Einfache Integration:** 9.3/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 9.5/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dexatel?

- **Verkäufer:** [Dexatel](https://www.g2.com/de/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0)
- **Unternehmenswebsite:** dexatel.com
- **Gründungsjahr:** 2015
- **Hauptsitz:** Tallinn, EE
- **Twitter:** @dexatel  
58 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1859005476aecee230529b6f0a3621b37bd00e122aaf23a546f7591d166763c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdexatel-ou%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Computersoftware, Finanzdienstleistungen
- **Company Size:** 44% Medium, 29% Small

#### What Do G2 Reviewers Say About Dexatel?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **einfache und zuverlässige API-Integration** von Dexatel, die Arbeitsabläufe optimiert und Zeit spart.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Dexatel, wodurch Arbeitsabläufe schnell, genau und effizient für ihre Teams werden.
- Benutzer schätzen die **Zuverlässigkeit** von Dexatel und finden es effizient und zeitsparend für ihren Arbeitsablauf.
- Benutzer schätzen die **zeitsparenden Funktionen** von Dexatel und genießen einen schnellen und genauen Arbeitsablauf bei der Überprüfung von Kontakten.
- Benutzer schätzen die **zeitsparende Effizienz** von Dexatel Verify, die Arbeitsabläufe mit schneller und genauer Kontaktverifizierung optimiert.

#### What Are Recent G2 Reviews of Dexatel?

**["Affordable Automated Lead Follow-Ups with Dexatel"](https://www.g2.com/de/survey_responses/dexatel-review-13351735)**

**Rating:** 5.0/5.0 stars

_— Beckie S._

[Read full review](https://www.g2.com/de/survey_responses/dexatel-review-13351735)

**["One Integration for our SMS and WhatsApp Guest Messages"](https://www.g2.com/de/survey_responses/dexatel-review-13369542)**

**Rating:** 5.0/5.0 stars

_— Raj B._

[Read full review](https://www.g2.com/de/survey_responses/dexatel-review-13369542)

#### What Are G2 Users Discussing About Dexatel?

- [Wofür wird Dexatel verwendet?](https://www.g2.com/de/discussions/what-is-dexatel-used-for)

### [Squaretalk](https://www.g2.com/de/products/squaretalk/reviews)

Squaretalk ist eine Contact-Center-Lösungsplattform, die entwickelt wurde, um Benutzern zu helfen, die Kommunikation mit Interessenten und Kunden zu optimieren und gleichzeitig Verkaufschancen und operatives Wachstum zu verbessern. Diese Plattform integriert verschiedene Kommunikationskanäle, einschließlich Sprachanrufe, WhatsApp Business Messaging und E-Mail, sodass Teams effektiv mit ihrem Publikum interagieren können. Die Lösung ist für Unternehmen jeder Größe maßgeschneidert und bietet Funktionen, die die Kontaktaufnahme vereinfachen und die Konversionsraten verbessern, ohne unnötige Komplexität oder Kosten einzuführen. Squaretalk richtet sich an Vertriebsteams, Kundensupportabteilungen und Unternehmen, die ihre Kommunikationsfähigkeiten erweitern möchten, und bietet eine umfassende Suite von Tools, die auf unterschiedliche Anwendungsfälle zugeschnitten sind. Beispielsweise können Vertriebsteams die Omnichannel-Fähigkeiten der Plattform nutzen, um potenzielle Kunden über ihre bevorzugten Kommunikationsmethoden zu erreichen, während Kundensupportteams Anfragen effizient über mehrere Kanäle verwalten können. Die Flexibilität von Squaretalk macht es zu einer idealen Wahl für Organisationen, die ihre Kundenbindungsstrategien verbessern und den gesamten Service verbessern möchten. Zu den Hauptmerkmalen von Squaretalk gehören fortschrittliche Anrufbearbeitungsfunktionen, automatisierte Transkripte und Sentiment-Analyse, die zusammen das Benutzererlebnis verbessern. Das Kontaktmanagementsystem der Plattform ermöglicht eine organisierte Nachverfolgung von Interaktionen, sodass kein Lead übersehen wird. Anpassbare Workflows ermöglichen es Teams, ihre Prozesse an spezifische Geschäftsanforderungen anzupassen, während fortschrittliche Berichtstools Einblicke in Leistungskennzahlen bieten, die Organisationen helfen, datengesteuerte Entscheidungen zu treffen. Der interne Chat ermöglicht eine schnelle Synchronisation, besseres Mentoring, reibungslosere Eskalationen und die Vereinheitlichung von interner und externer Kommunikation auf einer Plattform. Darüber hinaus priorisiert die Plattform Sicherheit mit unternehmensgerechten Maßnahmen, um sicherzustellen, dass sensible Kundeninformationen geschützt sind. Ein herausragender Aspekt von Squaretalk ist die Fähigkeit, lokale Nummern in über 150 Zielen bereitzustellen, was Unternehmen hilft, eine lokale Präsenz aufzubauen und Vertrauen bei ihren Kunden zu schaffen. Diese Funktion ist besonders vorteilhaft für Unternehmen, die ihre Aktivitäten global ausweiten möchten, da sie es ihnen ermöglicht, mit internationalen Kunden auf vertraute Weise zu kommunizieren. Durch die Nutzung der Fähigkeiten von Squaretalk können Unternehmen nicht nur ihre Verkaufszyklen verkürzen, sondern auch ihre Kontaktaufnahme verbessern, was letztendlich zu erhöhter Kundenzufriedenheit und Loyalität führt.

**Average Rating:** 4.8/5.0

**Total Reviews:** 139

#### How Do G2 Users Rate Squaretalk?

- **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.0/10)
- **Einfache Integration:** 9.3/10 (Category avg: 8.8/10)
- **Professionelle Unterstützung:** 9.7/10 (Category avg: 8.7/10)
- **Vereinheitlichte Kommunikation:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Squaretalk?

- **Verkäufer:** [Squaretalk](https://www.g2.com/de/sellers/squaretalk)
- **Unternehmenswebsite:** squaretalk.com
- **Gründungsjahr:** 2014
- **Hauptsitz:** Jerusalem
- **Twitter:** @SquareTalk  
31 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Informationstechnologie und Dienstleistungen, Marketing und Werbung
- **Company Size:** 55% Medium, 50% Small

#### What Do G2 Reviewers Say About Squaretalk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Squaretalk, genießen nahtlose Integration und eine klare, effiziente Benutzeroberfläche.
- Benutzer lieben die **Automatisierungsfähigkeiten** von Squaretalk, die den Anrufsupport verbessern und Marketingbemühungen optimieren.
- Benutzer schätzen die **Effizienz** von Squaretalk, profitieren von Echtzeiteinblicken und optimierten Abläufen für ein besseres Management.
- Benutzer schätzen Squaretalk für seine **Zuverlässigkeit** , die eine reibungslose Automatisierung im Anrufsupport und SMS-Marketing ermöglicht.
- Benutzer schätzen die **benutzerfreundliche Oberfläche** von Squaretalk, die eine schnelle Einrichtung und tägliche Zuverlässigkeit in ihrem Arbeitsablauf ermöglicht.

##### Cons

- Benutzer finden den **schwierigen Einrichtungsprozess** herausfordernd, insbesondere bei komplexen Arbeitsabläufen und erweiterten Funktionen, die zusätzliche Aufmerksamkeit erfordern.
- Benutzer bemerken die **begrenzten Funktionen** von Squaretalk und wünschen sich Verbesserungen wie bedingte Logik und bessere Integrationen.
- Benutzer finden **komplexe Funktionen** von Squaretalk überwältigend, insbesondere für neue Benutzer, die sich in erweiterten Einstellungen und Arbeitsabläufen zurechtfinden müssen.
- Benutzer finden die **Komplexität der erweiterten Einstellungen** von Squaretalk herausfordernd, insbesondere für neue Benutzer und während Zeiten mit hohem Verkehrsaufkommen.
- Benutzer berichten von **Verbindungsproblemen** mit Squaretalk, insbesondere während der Stoßzeiten, was die Gesamtleistung beeinträchtigt.

#### What Are Recent G2 Reviews of Squaretalk?

**["Automated Dialing and Live Monitoring That Boost Outbound Productivity"](https://www.g2.com/de/survey_responses/squaretalk-review-13355591)**

**Rating:** 5.0/5.0 stars

_— Stevenson R._

[Read full review](https://www.g2.com/de/survey_responses/squaretalk-review-13355591)

**["Perfekt für Teams mit hohem ausgehenden Volumen"](https://www.g2.com/de/survey_responses/squaretalk-review-13401314)**

**Rating:** 5.0/5.0 stars

_— Sabir C._

[Read full review](https://www.g2.com/de/survey_responses/squaretalk-review-13401314)

#### What Are G2 Users Discussing About Squaretalk?

- [Wofür wird Squaretalk verwendet?](https://www.g2.com/de/discussions/what-is-squaretalk-used-for)

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[Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes)

 ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello")
AC

Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)

Updated March 31, 2026

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

- Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms
- Provide documentation around API interactions and extensibility

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image")](https://www.g2.com/products/wati/reviews)[Wati](https://www.g2.com/products/wati/reviews)[4.6/5(505)](https://www.g2.com/products/wati/reviews) | WhatsApp broadcast automation with multi-agent inbox | "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a8ac98c3dc6b34d66a55faf8a677f9f8/webex-connect.png "Product Avatar Image")](https://www.g2.com/products/webex-connect/reviews)[Webex Connect](https://www.g2.com/products/webex-connect/reviews)[4.5/5(104)](https://www.g2.com/products/webex-connect/reviews) | Omnichannel customer journey orchestration with low-code automation | "One workflow now handles SMS, WhatsApp, and email instead of three separate builds" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image")](https://www.g2.com/products/telnyx-cpaas/reviews)[Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)[4.7/5(526)](https://www.g2.com/products/telnyx-cpaas/reviews) | Programmable voice and SMS with owned-network reliability | "Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1bccbd6e9e586f32ee241d9c88945381/msg91.jpg "Product Avatar Image")](https://www.g2.com/products/msg91/reviews)[MSG91](https://www.g2.com/products/msg91/reviews)[4.5/5(199)](https://www.g2.com/products/msg91/reviews) | Transactional OTP delivery with failover routing | "Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image")](https://www.g2.com/products/vonage-communications-apis/reviews)[Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews)[4.2/5(403)](https://www.g2.com/products/vonage-communications-apis/reviews) | Multi-channel CPaaS with developer-first API integration | "Reliable and Developer-Friendly Communication APIs with Minor Limitations" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6ff7c0c3c24c03dd218a60ad8e2bdd5c/360dialog.png "Product Avatar Image")](https://www.g2.com/products/360dialog/reviews)[360Dialog](https://www.g2.com/products/360dialog/reviews)[4.7/5(129)](https://www.g2.com/products/360dialog/reviews) | WhatsApp Business API onboarding and integration | "" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image")](https://www.g2.com/products/bandwidth-bandwidth/reviews)[Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews)[4.4/5(504)](https://www.g2.com/products/bandwidth-bandwidth/reviews) | Carrier-grade voice, SMS, and LNP provisioning | "Great Account Manager and RCS Team Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image")](https://www.g2.com/products/dotdigital/reviews)[Dotdigital](https://www.g2.com/products/dotdigital/reviews)[4.4/5(1,240)](https://www.g2.com/products/dotdigital/reviews) | Omnichannel lifecycle automation with CRM-integrated segmentation | "Dotdigital: Intuitive, Scalable Marketing Automation with Exceptional Support" |

* * *

Show More

### Communication Platform as a Service (CPaaS) Topics

- [Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data](#communication-platform-as-a-service-cpaas-software-analyst-takeaways-from-g2-s-review-data)
- [What I Often See in CPaaS Software Feedback](#what-i-often-see-in-cpaas-software-feedback)
- [My Expert Takeaway on CPaaS Software in 2025](#my-expert-takeaway-on-cpaas-software-in-2025)
- 

[
### Communication Platform as a Service (CPaaS) Topics
 Expand/Collapse ](#)
- [Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data](#communication-platform-as-a-service-cpaas-software-analyst-takeaways-from-g2-s-review-data)
- [What I Often See in CPaaS Software Feedback](#what-i-often-see-in-cpaas-software-feedback)
- [My Expert Takeaway on CPaaS Software in 2025](#my-expert-takeaway-on-cpaas-software-in-2025)
- 

## Learn More About Communication Platform as a Service (cPaaS) Platforms

### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data
 

Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate.

 

From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication.

 

### What I Often See in CPaaS Software Feedback
 
#### Pros: What Users Consistently Appreciate
 
- **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise.

 

_“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122)

 
- **Seamless Integration:**  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value.

 

_“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494)

 
- **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed.

 

_“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368)

 
#### Cons: Where Many Platforms Fall Short
 
- **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods.

 

_“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319)

 
- **Support Gaps: ** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies.

 

_“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201)

 
- **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models.

 

_“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969)

 

### My Expert Takeaway on CPaaS Software in 2025
 

My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key.

 

From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity.

 

Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration.

 

[Brittany Guntang](https://learn.g2.com/author/brittany-guntang)

 

**Last updated on May 19, 2025**

 

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