Best Enterprise VoIP Providers

How Many VoIP Providers Products Does G2 Track?

Total Products under this Category: 566

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: VoiceStack (+10.92%) - Among all products in this category, VoiceStack recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank VoIP Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,000+ Authentic Reviews
  • 566+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for VoIP Providers

G2 Grid® for VoIP Providers plotting products by satisfaction and market presence

Highlighted products: Webex Calling, Webex Suite, Zoom Phone, RingEX, 8x8 Work, Genesys Cloud CX, Dialpad Connect, and GoTo Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=webex-calling&focus%5B%5D=cisco-webex-suite&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=ringex&focus%5B%5D=8x8-work&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-connect&focus%5B%5D=goto-connect&segment=enterprise)

Webex Calling

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

Average Rating: 4.5/5.0

Total Reviews: 628

How Do G2 Users Rate Webex Calling?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.2/10)
  • VOiP Number: 9.0/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Calling?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 32% Small

What Do G2 Reviewers Say About Webex Calling?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Webex Calling, appreciating its simple setup and seamless accessibility across devices.
  • Users commend the reliability of Webex Calling, experiencing minimal issues like call drops and latency during sessions.
  • Users value the excellent call quality of Webex Calling, experiencing minimal issues like drops or latency during calls.
  • Users highly value the seamless video conferencing and communication integration provided by Webex Calling within the Cisco ecosystem.
  • Users appreciate the seamless integration of Webex Calling with their systems, enhancing communication and collaboration for remote teams.
Cons
  • Users find the call routing and reporting processes overly complex, making automation and understanding difficult.
  • Users find the lack of intuitiveness in Webex Calling frustrating, complicating setup and automation processes.
  • Users report slow performance with Webex Calling, particularly in the desktop app, affecting usability and productivity.
  • Users experience performance issues with Webex Calling, especially on older devices, affecting overall usability and efficiency.
  • Users encounter limited customization options with Webex Calling, affecting troubleshooting and requiring additional support for resolution.

What Are Recent G2 Reviews of Webex Calling?

What Are G2 Users Discussing About Webex Calling?

Webex Suite

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging.

Average Rating: 4.2/5.0

Total Reviews: 17,672

How Do G2 Users Rate Webex Suite?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.8/10)
  • Phone Calls: 8.8/10 (Category avg: 9.2/10)
  • VOiP Number: 8.7/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Suite?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Large, 31% Medium

What Do G2 Reviewers Say About Webex Suite?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Suite, enjoying seamless setup and unified collaboration features.
  • Users value the seamless integration of meetings, messaging, and calling in Webex Suite for collaborative efficiency.
  • Users value the reliability of Webex Suite, ensuring stable meetings and excellent call quality for seamless collaboration.
  • Users value the unified collaboration features of Webex Suite, enhancing productivity with seamless meetings and AI integration.
  • Users commend the excellent video quality of Webex Suite, enhancing their overall collaboration experience.
Cons
  • Users often find slow loading times frustrating, especially during user handovers and with high system resource usage.
  • Users find the user interface complicated, making navigation challenging and requiring unnecessary steps for switching features.
  • Users experience performance issues with Webex Suite, facing lag and resource heaviness during heavy usage.
  • Users find the lack of intuitiveness in Webex Suite makes navigation and feature switching unnecessarily complicated.
  • Users find the user interface cluttered and less intuitive, impacting the overall experience and learning curve.

What Are Recent G2 Reviews of Webex Suite?

What Are G2 Users Discussing About Webex Suite?

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. *Available for an add-on cost.

Average Rating: 4.6/5.0

Total Reviews: 2,654

How Do G2 Users Rate Zoom Phone?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.1/10 (Category avg: 9.2/10)
  • VOiP Number: 8.8/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Zoom Phone?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, President
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Small, 32% Medium

What Do G2 Reviewers Say About Zoom Phone?

AI-generated summary from verified user reviews

Pros
  • Users find Zoom Phone easy to use, enjoying seamless integration and efficient communication in one app.
  • Users love the clear call quality of Zoom Phone, enhancing team communication and remote work efficiency.
  • Users value the reliable cloud phone solution of Zoom Phone, enhancing communication and convenience in their work.
  • Users love the easy communication features of Zoom Phone, enabling seamless calls and messages all in one place.
  • Users enjoy the improved video quality of Zoom Phone, appreciating its stability even on low networks.
Cons
  • Users express a desire for limited features, asking for enhancements like better SMS access and call filtering options.
  • Users report Zoom phone issues like audio quality problems, dropped calls, and network reliability concerns, impacting usability.
  • Users experience meeting issues with Zoom Phone, particularly with passwords and audio connection problems.
  • Users are frustrated with the lack of essential features in Zoom Phone, hindering their overall experience.
  • Users experience connection issues with Zoom Phone, including dropped calls and unstable audio during usage.

What Are Recent G2 Reviews of Zoom Phone?

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RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,505

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.8/10)
  • Phone Calls: 9.2/10 (Category avg: 9.2/10)
  • VOiP Number: 9.1/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingEX, appreciating its straightforward setup and intuitive interface for seamless communication.
  • Users praise the responsive customer support of RingEX, which enhances their overall experience and satisfaction.
  • Users value the seamless phone calls feature of RingEX, ensuring reliability and ease in team communication.
  • Users appreciate the excellent support and easy implementation of RingEX, facilitating quick adaptation and seamless integration.
  • Users appreciate the robust reliability of RingEX, ensuring seamless operations and minimal downtime for critical functions.
Cons
  • Users find that customer support is inadequate, making it challenging to resolve common issues effectively.
  • Users find the complex processes of RingEX overwhelming, particularly during the initial setup and employee additions.
  • Users report that customer service is often difficult to access, leading to frustrating experiences with support issues.
  • Users experience call quality issues that can impact reliability, including dropped calls and location-based performance problems.
  • Users find the customer support lacking, often facing difficulties in reaching live representatives for assistance.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

Average Rating: 4.2/5.0

Total Reviews: 936

How Do G2 Users Rate 8x8 Work?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.2/10)
  • VOiP Number: 9.1/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind 8x8 Work?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®
  • Ownership: NYSE:EGHT

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About 8x8 Work?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 8x8 Work, facilitating effortless call management and seamless integration.
  • Users value the easy communication features of 8x8 Work, enabling seamless contact and privacy on personal devices.
  • Users value the reliability of 8x8 Work, enjoying seamless call quality and dependable integration across devices.
  • Users commend 8x8 Work for its top-notch customer support, with rapid assistance and effective guidance for all needs.
  • Users appreciate the easy implementation and excellent mobility of 8x8 Work, facilitating seamless communication across devices.
Cons
  • Users report slow customer service responses, negatively impacting their overall experience with 8x8 Work.
  • Users find the slow response times of customer support to be frustrating, impacting their overall experience negatively.
  • Users find the customer support inadequate, with slow response times negatively affecting their overall experience.
  • Users find the limited features of 8x8 Work frustrating, especially regarding customization and setup complexity.
  • Users report technical issues like glitches, inadequate caller ID, and update failures in the 8x8 Work app.

What Are Recent G2 Reviews of 8x8 Work?

What Are G2 Users Discussing About 8x8 Work?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,495

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.2/10)
  • VOiP Number: 9.1/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Dialpad Connect

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

Average Rating: 4.4/5.0

Total Reviews: 4,100

How Do G2 Users Rate Dialpad Connect?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.2/10)
  • VOiP Number: 9.3/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Dialpad Connect?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About Dialpad Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dialpad Connect, enabling quick onboarding and smooth team collaboration.
  • Users appreciate the customizable call management features of Dialpad Connect, enhancing communication and workflow efficiency.
  • Users appreciate the customizable call features and AI-driven insights that enhance conversation handling and productivity.
  • Users value the call recording feature of Dialpad Connect for its ease and usefulness in capturing details.
  • Users love the excellent interface and AI transcription features of Dialpad Connect, enhancing collaboration and conversation recall.
Cons
  • Users experience call issues with dropped calls on weak connections and limitations in reporting and analytics features.
  • Users experience connection issues that lead to dropped calls and lag, particularly with weak internet connections.
  • Users find the missing functionality in Dialpad Connect frustrating, particularly with notifications and integration issues.
  • Users report recording issues with Dialpad Connect, including poor call quality and complex integrations hindering performance.
  • Users report call quality issues with Dialpad Connect, especially during unstable internet connections, leading to dropped calls.

What Are Recent G2 Reviews of Dialpad Connect?

What Are G2 Users Discussing About Dialpad Connect?

Aircall

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Average Rating: 4.4/5.0

Total Reviews: 1,653

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.8/10)
  • Phone Calls: 8.9/10 (Category avg: 9.2/10)
  • VOiP Number: 8.8/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    872 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Aircall, finding it user-friendly and seamlessly integrated into their workflow.
  • Users value the easy integration of Aircall, streamlining workflows and enhancing efficiency across multiple tools.
  • Users commend the intuitive dashboard and comprehensive analytics of Aircall, enhancing customer support and agent performance assessment.
  • Users find the call recording feature invaluable for maintaining accurate documentation and improving report quality.
  • Users praise Aircall's reliability, noting seamless performance and few server issues across various devices.
Cons
  • Users report connection issues with Aircall, including occasional delays and jumpy network, disrupting communication flow.
  • Users report call issues with Aircall, including occasional delays and weird sound quality during conversations.
  • Users face missing features with Aircall, including inadequate tracking and integration issues that hinder productivity.
  • Users report dialer issues with difficulty in setup and uneven call distribution, impacting their experience negatively.
  • Users report slow loading times with Aircall that disrupts communication flow and affects usability during calls.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,413

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
  • Phone Calls: 9.2/10 (Category avg: 9.2/10)
  • VOiP Number: 9.1/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 70% Small, 25% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of GoTo Connect, enjoying seamless access and management of communications from anywhere.
  • Users highly value the helpful customer support of GoTo Connect, facilitating smooth implementation and ongoing management.
  • Users value the reliability of GoTo Connect, significantly improving communication and workflow efficiency for their organizations.
  • Users value the easy setup of GoTo Connect, simplifying integration and enhancing communication efficiency in their workflow.
  • Users appreciate the ease of management and comprehensive communication features of GoTo Connect for their large teams.
Cons
  • Users experience call issues with voice lag and delays in text delivery, complicating their communication efforts.
  • Users notice administration challenges due to split portals and difficulties with transferring phone numbers and adding devices.
  • Users find the limited features of GoTo Connect restrict workflow efficiency and create confusion during setup.
  • Users experience inconsistent customer service and face difficulties with onboarding and resolving issues effectively.
  • Users experience poor customer support with inconsistent assistance and difficulties in resolving issues during onboarding.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Average Rating: 4.5/5.0

Total Reviews: 3,670

How Do G2 Users Rate Nextiva?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Phone Calls: 9.2/10 (Category avg: 9.2/10)
  • VOiP Number: 9.2/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users praise Nextiva for its excellent customer support, enhancing their overall communication and operational efficiency.
  • Users value the ease of use of Nextiva, noting its reliability and smooth transition during setup.
  • Users appreciate the great customer service and reliable communication provided by Nextiva, enhancing their practice's productivity.
  • Users highlight the easy setup of Nextiva, making transitions smooth and efficient for their communication needs.
  • Users commend the reliability of Nextiva, praising its consistent performance and critical role in patient communication.
Cons
  • Users find the difficult configuration of Nextiva's portal frustrating, especially for managing call centers and settings.
  • Users find the complexity of Nextiva's interface and support access frustrating, impacting overall usability.
  • Users find the number issues frustrating, with spam display and delays in caller information affecting their experience.
  • Users find the complex processes of Nextiva challenging, particularly when managing multiple schedules and reporting.
  • Users find the difficult setup of Nextiva frustrating, requiring extra time and effort to configure properly.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

Vonage Business Communications

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

Average Rating: 4.3/5.0

Total Reviews: 478

How Do G2 Users Rate Vonage Business Communications?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.2/10)
  • VOiP Number: 9.3/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Vonage Business Communications?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President, Office Manager
  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 60% Small, 33% Medium

What Do G2 Reviewers Say About Vonage Business Communications?

AI-generated summary from verified user reviews

Pros
  • Users find Vonage Business Communications highly user-friendly, simplifying communication with its intuitive interface and seamless integration.
  • Users value the high reliability of Vonage Business Communications, ensuring clear, consistent calls and timely updates.
  • Users enjoy the integrated calling features of Vonage, streamlining communication and enhancing remote collaboration.
  • Users commend the fantastic customer support of Vonage Business Communications, enhancing their overall experience of the platform.
  • Users value the integrated messaging features of Vonage, enhancing seamless communication on a single platform.
Cons
  • Users face texting limitations with Vonage, experiencing reliability issues and difficulties exporting contacts effectively.
  • Users report frequent call drops during conversations, impacting communication and overall experience with Vonage Business Communications.
  • Users experience slow and unhelpful customer support, leading to frustrations and unresolved issues with their projects.
  • Users report call connectivity issues that affect transfer reliability and result in dropped calls and message sending problems.
  • Users often face connection issues with Vonage Business Communications, impacting call reliability and resulting in missed calls.

What Are Recent G2 Reviews of Vonage Business Communications?

What Are G2 Users Discussing About Vonage Business Communications?

CallTower

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

Average Rating: 4.3/5.0

Total Reviews: 382

How Do G2 Users Rate CallTower?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.2/10)
  • VOiP Number: 8.8/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind CallTower?

  • Seller: CallTower
  • Company Website:
  • Year Founded: 2002
  • HQ Location: South Jordan, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    256 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 61% Medium, 24% Small

What Do G2 Reviewers Say About CallTower?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of CallTower, noting quick replies and top-notch service experiences.
  • Users value CallTower for its excellent customer service and quick responses, enhancing overall satisfaction and support.
  • Users appreciate the excellent customer service of CallTower, noting fast responses and effective communication from support.
  • Users applaud CallTower for its ease of use, enjoying simple setup and smooth integration with Teams.
  • Users commend CallTower for its reliability and exceptional support, ensuring seamless communication across numerous locations.
Cons
  • Users find customer service inadequate, relying too much on self-service and facing challenges with ticketing and navigation.
  • Users experience poor customer support with slow response times and limited assistance options leading to frustration.
  • Users report billing issues, with invoices often being hard to follow and occasional glitches experienced.
  • Users often face long wait times for reporting and porting, creating frustrations with service efficiency and updates.
  • Users find the lack of intuitiveness frustrating, struggling with a clunky interface and difficult navigation for managing tasks.

What Are Recent G2 Reviews of CallTower?

What Are G2 Users Discussing About CallTower?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 457

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.8/10)
  • Phone Calls: 9.5/10 (Category avg: 9.2/10)
  • VOiP Number: 8.9/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 3CX, appreciating its user-friendly interface and straightforward setup process.
  • Users appreciate the reliability of 3CX, finding it practical and efficient for daily office use.
  • Users appreciate the flexibility of 3CX, benefiting from its customizable features and affordable, user-friendly setup.
  • Users rave about the affordable pricing and user-friendly features of 3CX, enhancing connectivity and customization.
  • Users love the easy setup of 3CX, enabling quick and seamless implementation for enhanced accessibility.
Cons
  • Users find ongoing administration complex, which complicates the initially easy setup and affects overall functionality.
  • Users face difficult configuration challenges with 3CX, often needing outside help for intuitive setup and troubleshooting.
  • Users find the learning curve for non-technical administrators steep, requiring support for configuration and troubleshooting.
  • Users are frustrated with limited features and lack of advanced customizations, impacting their overall experience with 3CX.
  • Users find 3CX expensive, especially with premium features and recurring costs impacting overall value.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

Quo

Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.

Average Rating: 4.7/5.0

Total Reviews: 3,410

How Do G2 Users Rate Quo?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.4/10 (Category avg: 9.2/10)
  • VOiP Number: 9.4/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Quo?

  • Seller: Quo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Real Estate, Construction
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Quo?

AI-generated summary from verified user reviews

Pros
  • Users find Quo to be extremely easy to use, making setup and operation a breeze for new businesses.
  • Users appreciate the excellent customer support from Quo, enhancing their collaboration and overall experience significantly.
  • Users appreciate the call recording feature of Quo, enabling easy review of conversations and summaries.
  • Users appreciate the reliable and easy-to-use system of Quo, emphasizing its clarity and effective features for businesses.
  • Users find the easy setup of Quo intuitive, enhancing communication and customer service with minimal effort.
Cons
  • Users experience frequent connection issues with Quo, including dropped calls and app glitches during lengthy conversations.
  • Users experience frustrating call disconnections during lengthy calls, often due to network issues and glitches in the app.
  • Users express frustration over missing features like custom call queues and workspace number sharing limitations.
  • Users experience performance issues with Quo, including glitches, call drops, and slow feature responsiveness during long calls.
  • Users experience occasional delays and outages, which can impact the overall usability of the app.

What Are Recent G2 Reviews of Quo?

What Are G2 Users Discussing About Quo?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 412

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 8.8/10 (Category avg: 9.2/10)
  • VOiP Number: 8.8/10 (Category avg: 9.1/10)
  • Desk-to-Desk Calls: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • LinkedIn® Page: www.linkedin.com
    108 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated