Verint CX Automation is an AI-powered platform designed to enhance customer experience by automating interactions and augmenting human agent workflows. By integrating advanced bots and analytics, it enables organizations to increase efficiency, reduce operational costs, and deliver personalized customer engagements across various channels. Key Features and Functionality: - AI-Powered Bots: Verint offers a suite of specialized bots, including: - Coaching Bots: Provide real-time, non-disru
Factors.AI is an end-to-end marketing analytics platform that integrates across data silos to deliver focussed AI-fueled actionable insights.
SalesCaptain is an AI-powered customer experience marketing (CXM) platform that helps local businesses win. We help local businesses the way they build their business and modernize the way they communicate with their customers – from facilitating online reviews, launching personalized marketing campaigns, web chat, payments, and much more. We are backed by top investors (Better Capital, iSeed Fund, Pointone Capital) & marque angel investors.
Sobot offers contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta.
Bloomreach personalizes the e-commerce experience by unifying real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience continuously reflects a changing customer as they shop. With the scale of AI, this creates endless new paths to purchase.
Extend enterprise security & compliance to all public and private cloud apps with secure single sign-on (SSO), multi-factor authentication & user provisioning.
"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% averag
PricingHUB is a powerful SaaS platform designed for corporate and enterprise retailers and e-commerce businesses seeking to elevate their pricing strategies. Leveraging artificial intelligence and machine learning, PricingHUB helps align product prices with strategic business goals—whether that’s protecting margins, boosting revenue, or accelerating growth. What sets PricingHUB apart is its customer-centric approach. By factoring in consumer price sensitivity, the solution empowers teams to make
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional rel
NetOxygen Enterprise is a comprehensive loan origination system (LOS) developed by Wipro Gallagher Solutions, designed to streamline the end-to-end lending process for financial institutions. This platform enhances operational efficiency by automating workflows, reducing manual tasks, and ensuring compliance with industry regulations. By integrating advanced technologies, NetOxygen Enterprise delivers a seamless digital mortgage experience, catering to various loan types and channels. Key Featu
Language IO powers meaningful conversations between global organizations and their customers. Language IO allows its customers to provide real-time customer support in more than 100 languages, ensuring that company-specific terms are accurately translated through its proprietary core technology. The software focuses on translation across B2B e-support channels including email, articles, chat and social messaging, etc.
KODIF is a Generative AI Customer Support Automation solution. Streamline your agent workflows and turn multiple tabs into a one-click action. Supercharge your agents with auto-generated responses based on contextual data and your unique brand identity. Empower your customers to self-resolve their issues with self-service powered by GenAI. Products: - Agent Shortcut turns any multi-step agent workflow into a one-click action with zero engineering effort. - Marie Chatbot Builder creates a chatbot
Piwik PRO is the only on-premises and cloud analytics suite that allows you to track user behavior even in the most secure areas while staying privacy-compliant. Map the customer journey, create a single customer view and visualize your data by building advanced reports and charts in seconds with Piwik PRO’s simple drag and drop editor.
BON Loyalty is the leading Shopify loyalty application, particularly crafted to boost your customer retention and sales streams thanks to powerful rewards programs, exclusive VIP tiers, engaging referral programs.
ReferenceEdge is a 100% native customer reference management for Salesforce.