ViaSay Reviews & Product Details

Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. Improvements are proposed proactively based on precise analyses that are discussed in recurrent meetings. If you are a starter, this support is of immense value.

The platform is straightforward and easy to use. Review collected by and hosted on G2.com.

Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases, and Laiye has recently implemented a flow builder 2.0 that makes building use cases much more intuitive and accessible to any user.

This point has thus been tackled in the meantime. Review collected by and hosted on G2.com.

The support received! Not only for the implementation of the bot on the web but also for all the post-launch follow-up. A team completely willing to provide us with ideas and solutions for the development of the bot, allowing us to achieve the best results. Review collected by and hosted on G2.com.

I have no negative comments about the platform! Adding a history of changes made to the use cases could be useful if several agents work on the platform, but we are very satisfied with the platform. Review collected by and hosted on G2.com.

To be able to provide all our customers with a new contact channel, available 24 hours a day, 365 days a year, helping to give each of our passengers the freedom to fly in a fast, efficient, and intelligent way. Review collected by and hosted on G2.com.

Everything is positive, it is very simple and easy to use Review collected by and hosted on G2.com.

The availability of the teams to always support us and educate us at the same time to become more and more autonomous on the platform. Their competencies and friendly communication. Review collected by and hosted on G2.com.

Nothing to say about the teams, the training on the platform is challenging depending on the profile you have in your teams but it is totally possible to be autonomous after some weeks of exercise! Review collected by and hosted on G2.com.

It's simple, fast and helpful. Easy to use and user-friendly. Review collected by and hosted on G2.com.

Sometimes it takes time to load and GUI is not so attractive. Review collected by and hosted on G2.com.

Ability to quickly set up/edit a basic use case. It has a nice, understandable view. Review collected by and hosted on G2.com.

- No overview of the whole flow: you don't know what links to a particular use case and can't click through to another use case. You see everything separately so it's hard to keep track of it and improve the experience for the user. You can't do conversation design without seeing the whole conversation. We have to use a different tool for mapping.

- Not possible to track changes: there's no log, so we don't know what was changed and when (or by whom). We can't revert it and can't see whether the change helped.

- Not intuitive: it's hard to navigate through the platform without the training. And the advanced use case is unnecessarily complicated, showing a different view in Answers, having multiple names (intent vs use case), etc.

- Labeling: it's not the best, more people can't work on it at the same time and it's hard to find the use cases as it uses different naming (from the intents?). It would be better to pick how many cases do I want or so. Also, you can't label directly in/from the Conversations — that would be useful.

- CSAT is not customizable: it's very general (doesn't ask about the particular answer so it's not useful), and pops up from the bottom which—according to research—our users find annoying. We had to disable it. What about using a similar approach to popular messaging apps and having an option to choose a thumbs up/down emoji directly on the bot's message? People are used to it. Review collected by and hosted on G2.com.

The platform is perfect for someone who's new to training bots and the team is helpful! We use this with Zendesk and the connection right now is running smooth. Review collected by and hosted on G2.com.

Everything works as it should, but there's lesser visibility on more chatbot analytics dashboard that could probably be helpful for us in the long run. Review collected by and hosted on G2.com.

I really like the chatbot improvement system. Review collected by and hosted on G2.com.

The complexity of the tool because I have not yet had the opportunity to create use cases and modify all the cases that have already been created. Review collected by and hosted on G2.com.

a small and very agile team, willing to find the most convenient solution for custom requests Review collected by and hosted on G2.com.

the platform will benefit greatly if there is better traceability of all actions performed within it; a ticketing system for the submitted support requests will give the customer more confidence and easier follow up Review collected by and hosted on G2.com.

Easy to use interface, which makes the creation of a chatbot a lot simpler.

Great, professional team on Mindsay's side. Review collected by and hosted on G2.com.

The analytics section could have more filters and customization. Review collected by and hosted on G2.com.