# BON Loyalty Reviews **Vendor:** BON Loyalty **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.8/5.0 **Total Reviews:** 57 ## About BON Loyalty BON Loyalty is the leading Shopify loyalty application, crafted to increase your customer retention and sales streams thanks to powerful rewards programs, VIP tiers, ultimate referral programs, and many more. With our powerful points system, customers can effortlessly earn or redeem points with 18 earning ways and 6 redemption methods including making purchases, special day celebrations, and social media sharing. Additionally, merchants can keep customers more engaged, and foster brand advocacy thanks to our ultimate VIP tiers and Referral Programs. BON also seamlessly integrates with other platforms such as Klaviyo, Judge.me, LAI, and PageFly. These integrations help merchants enhance their marketing efforts, and optimize their store’s performance, ensuring a cohesive and efficient approach to customer engagement. ## BON Loyalty Pros & Cons **What users like:** - Users praise the **exceptional customer support** of BON Loyalty, highlighting quick responses and genuine care from the team. (31 reviews) - Users value the **ease of use** of BON Loyalty, finding it simple to integrate and manage effectively. (16 reviews) - Users commend BON Loyalty for their **exceptional support** , highlighting the helpfulness and dedication of their team, especially Hazel. (14 reviews) - Users highlight the **easy setup** of BON Loyalty, making it effortless to integrate and start using effectively. (13 reviews) - Users praise BON Loyalty for its **great features and exceptional customer support** , enhancing business performance and customer engagement. (9 reviews) - Setup Ease (8 reviews) - Customer Reviews (6 reviews) - Customization (6 reviews) - Users love the **user-friendly rewards program** of BON Loyalty, enhancing customer attraction and retention effortlessly. (6 reviews) - Rewards System (6 reviews) **What users dislike:** - Users find **data accessibility limited** as essential features often require expensive plan upgrades, complicating the user experience. (2 reviews) - Users find BON Loyalty to be **expensive** , often requiring upgrades for essential features and incurring additional customization costs. (2 reviews) - Users find the **customization options limited** , suggesting room for improvement to enhance their experience. (2 reviews) - Users find the **missing features** frustrating, often requiring costly plan upgrades for basic functionalities. (2 reviews) - Users suggest improving **connection issues** with Shopify’s discounts for better functionality and experience with BON Loyalty. (1 reviews) - Editing Limitations (1 reviews) - Users encounter **email issues** with BON Loyalty, such as spam reports and limited customization for reminders. (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limited Discounts (1 reviews) ## BON Loyalty Reviews ### 1. Outstanding Free Plan and Exceptional Human Support **Rating:** 5.0/5.0 stars **Reviewed by:** Holly B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about BON Loyalty?** BON is one of the few apps that offer a generous free plan - this is important to me because I'm working on building a new website and I'm super appreciative that I can get everything set up before I launch so that I'm not paying for something I can't even use yet. Plus, the customer service is OUTSTANDING! The support team (actual humans - not AI!) is incredibly helpful and attentive! I've worked with multiple team members now and they have all been great! Most recently, I was adding DNS records so that my company email can be used with my BON Loyalty account - the first attempt failed, so they had me send screenshots to identify the issue. They told me what to do to fix the issue and get the verification to work! When it's time to move to the paid plan, I will gladly do so because of the amazing experiences I have already had during the app installation and customization process. As a business owner, it's such a huge relief to know that I'll be able to easily get help with the app and get questions answered so quickly when needed. **What do you dislike about BON Loyalty?** At this point in time, I can't say that there's anything I dislike. I have only had positive experiences thus far - especially with the support team. And the app itself is easy to customize and currently meets all my business needs, plus has room to support growth as needed. **What problems is BON Loyalty solving and how is that benefiting you?** I wanted a simple, easy to use, reasonably customizable and affordable customer loyalty program - BON meets all those needs! It allows me to set up a points and rewards system according to my preferences, along with customizable email notifications. The support team has answered every question that has arisen and helped with technical aspects as well. I'm so relieved that I'll be able to connect with actual humans if issues or further questions arise! Seriously, there is no replacement for actual human support teams - and BON has gone above and beyond my expectations! ### 2. Outstanding Support from Hazel! **Rating:** 5.0/5.0 stars **Reviewed by:** sanket . | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about BON Loyalty?** I've had the pleasure of working with Hazel through BON Loyalty's support, and I truly can't say enough about how helpful and kind she was. From start to finish, she went above and beyond to make sure all of my questions were answered and that I had everything I needed to succeed. 💬✨ It's rare to come across someone so genuinely dedicated to delivering a great customer experience. Hazel made everything feel smooth, easy, and even enjoyable. If you're thinking about using BON Loyalty, know that you're in great hands — especially if Hazel is the one supporting you. 🌟 Thank you again, Hazel! You truly made my day, and I'm happy to share this experience so others can feel confident in choosing BON Loyalty. ❤️ **What do you dislike about BON Loyalty?** Honestly, I haven't found anything to dislike so far. Everything has worked smoothly and the support has been excellent. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty helps me build stronger relationships with my customers through an easy-to-use loyalty and rewards system. It’s helping to increase customer retention and engagement, which ultimately supports business growth. ### 3. Client Loyalty As Well As Customer Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about BON Loyalty?** I've been with BON for some time now and their free version of the app is fantastic when you are starting out. Support is always readily available with kind and patient staff. They are willing and flexible and help with the Shopify Integration and set up if you are stuck in any way. Our customer love the points scheme and BON have also made some free customizations for us, despite not yet advancing onto the paid program. We are close now to hitting the free threshold and will have no hesitation to continue as a paid customer soon. **What do you dislike about BON Loyalty?** There are no real downsides that I am aware of. **What problems is BON Loyalty solving and how is that benefiting you?** We were able to luanch a rewards scheme and call it Gem Points to fit with out brand as a gemstone beads supplier. Our customers can accumulate points when they order and then cash them in for vouchers. ### 4. Fantastic app and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ticiana L. | Founder., Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about BON Loyalty?** I absolutely love this app! Setup was simple, and within 24 hours I had my Loyalty and Rewards Program up and running. The best part, though, is the outstanding customer service. The whole team is excellent, especially Sienna, who went above and beyond to help me import previous customers so they could receive their well-deserved points and rewards retroactively. It was a big task, but she handled everything quickly and efficiently, which allowed me to share the exciting news with my customers the very same day the program launched. I’m truly impressed with their support and very happy with the platform’s interface overall. **What do you dislike about BON Loyalty?** No downsides so far. I love everything about the app. **What problems is BON Loyalty solving and how is that benefiting you?** I believe BON will add a great value to my store and to my customers as well. I think they will be happy to buy more and increased their average order value, in order to earn more points. ### 5. Easy Setup, Powerful Flexibility, and Exceptionally Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaia S. | ui designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BON Loyalty?** It’s super easy to set up, and it can still reach a great level of complexity when you need it. Support is always kind, patient, and helpful. **What do you dislike about BON Loyalty?** I can't complain about anything, so far so good **What problems is BON Loyalty solving and how is that benefiting you?** The biggest issue I ran into was exporting customer data from my old store and importing it into the new one. The support team helped me through the transition, which made the whole process much smoother. ### 6. Amazing App, with customization, and SUPER customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about BON Loyalty?** The Customer service has to be the one thing I LOVE about BON. I needed a customer solution and they worked around the clock to make it happen. The provided updates and kept me in the loop. They continued to ask questions to ensure we had the correct solution. They also help us change a link within the VIP that would point to our store front instead of the native link. GREAT GREAT GREAT customer service! **What do you dislike about BON Loyalty?** I like everything about BON, If I need something they dont have, they just customize it for my store. **What problems is BON Loyalty solving and how is that benefiting you?** We were looking for a Customer Benefit program that would reward our customers for spending at our Store. We were also looking for a specific VIP solution. Most solutions did not have the customization we would need. Bon was able to meet that customization. Our customers LOVE our loyalty program and we are already seeing increased sales. ### 7. Bon Loyalty is what my customers needed **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime H. | Eshop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about BON Loyalty?** I’ve been using Bon Loyalty on my Shopify stores and I’m truly impressed. The program is extremely simple to set up and use, yet very effective at building customer loyalty. It integrates seamlessly with our workflow and delivers exactly what we need. What really sets Bon Loyalty apart is the back-office support. In particular, Sienna has been fantastic—she’s quick, highly skilled, and proactive about suggesting improvements to boost our conversion rates. Her dedication makes a real difference. I highly recommend Bon Loyalty to any Shopify store looking for an easy-to-use, efficient loyalty solution with top-notch support. **What do you dislike about BON Loyalty?** Actually, nothing. Every question and issue that I got were fixed or answered quickly. **What problems is BON Loyalty solving and how is that benefiting you?** I manage many website, it is difficulet for me to have loyalty configured in my ERP (Odoo) for each of my website. Since this one is only an eshop and not a physical store, it's better to have it in Shopify instead. ### 8. BON Loyalty App Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Ömer Faruk A. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about BON Loyalty?** BON Loyalty is a well-designed app for customer loyalty programs, offering strong functionality that lets you reward customers with points to encourage their return. Even if you have several other plugins running in the background, the BON Loyalty app remains stable and does not crash or make errors. On the rare occasion that an issue does arise, their support team is quick to resolve it, often within the same day. **What do you dislike about BON Loyalty?** At times, you are required to upgrade your plan just to access basic yet essential features, which leads to unnecessary expenses. However, if you reach out to support, they can sometimes help you resolve these issues without needing to upgrade, if that's an option. **What problems is BON Loyalty solving and how is that benefiting you?** I am able to encourage customers to place repeat orders. After all, everyone enjoys the chance to win rewards. ### 9. Highly Recommend – BON Loyalty App Delivers! **Rating:** 4.0/5.0 stars **Reviewed by:** Mahalakshmi N. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about BON Loyalty?** The BON Loyalty app has been incredibly useful and works perfectly for our needs. The team behind the app is outstanding—every time we've had a query or request, they've responded quickly and handled it with great understanding. A special thanks to Ms. Hazel for her exceptional support—she’s always helpful, professional, and ensures everything runs smoothly. Truly one of the best customer support experiences we've had. Highly recommend this app! **What do you dislike about BON Loyalty?** The BON Loyalty app has been a perfect fit for our store—easy to use, reliable, and packed with useful features. There's honestly nothing to dislike about it. What makes it even better is the amazing support team. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty helps us boost customer retention and engagement by providing a seamless way to reward loyal customers. It solves the challenge of keeping customers coming back by offering customizable loyalty points, referral programs, and rewards that are easy to manage. The app is user-friendly and integrates perfectly with our Shopify store, saving us time and effort. As a result, we’ve seen increased repeat purchases and stronger customer relationships—it's truly been a game-changer for our business. ### 10. Effortless Setup, Friendly Support, Needs Better Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob J. **Reviewed Date:** December 14, 2025 **What do you like best about BON Loyalty?** I like how easy BON Loyalty is to set up, which made getting started a breeze. The support team is also super friendly and nice, which I really appreciate. **What do you dislike about BON Loyalty?** It should be more integrated with email sites. I mostly use it to collect emails, so it only makes sense if it tried to focus a lot more on competing with software like Mailchimp and Klaviyo. There's so much potential in the app, even if that makes it more complicated the young gen like me would understand easily. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty collects emails for me and helps identify who referred customers. ### 11. Bon support answered the bell when an issue needed addressed. **Rating:** 4.0/5.0 stars **Reviewed by:** Josiah H. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about BON Loyalty?** BON Loyalty was easy to set up and didn’t require any specific expertise. When I eventually needed a few pointers, the online support team responded quickly and was effective in helping me. **What do you dislike about BON Loyalty?** For some reason, the referral program still hasn’t gained any real momentum, even though we’ve tried to incentivize it. **What problems is BON Loyalty solving and how is that benefiting you?** We ran into an issue where some customers weren’t receiving their reward points. After investigating, we were able to identify the cause and adjust the settings that were triggering the problem. ### 12. Thank you Cara **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about BON Loyalty?** I’ve been using the BON Loyalty app for my shopify store and Icould not be happier with both the app and the team behind it. The setup was smooth, the features are easy to use, and it integrates seamlessly into my store. It really helps me strengthen customer retention and gives my shoppers a rewarding experience. What stands out most is the exceptional support I have received, especially from Cara. She has gone above and beyond to answer my questions quickly. Having that level of personal support makes all the difference, and it is clear the BON team genuinely cares about their users’ success. If you’re looking for a loyalty program app that not only works beautifully but also comes with top-notch customer service, I can’t recommend BON loyalty enough! **What do you dislike about BON Loyalty?** Could have a stamp feature. Apart from that extremely happy with the app **What problems is BON Loyalty solving and how is that benefiting you?** Loyalty app ### 13. Incredible support, outstanding usability – Bon Loyalty is a total game-changer! ⭐⭐⭐⭐⭐ **Rating:** 5.0/5.0 stars **Reviewed by:** Marko L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about BON Loyalty?** We’ve been using Bon Loyalty for several months now to support our digital product ecosystem – and we’re absolutely blown away! What truly sets this platform apart is not just the beautiful, modern design and the extremely intuitive user experience (both for our customers and our internal team), but especially the unbelievably good support – honestly one of the best I’ve encountered in over a decade of running online businesses. Whenever we have a question or need assistance, someone is available instantly. No bots, no delays – just real, helpful people who go the extra mile, even customizing things on the fly if needed. It genuinely feels like having a dedicated partner, not just a software provider. The platform itself is brilliantly built: ✔ Fully customizable ✔ Super intuitive – no steep learning curve ✔ Clean, motivational UI for customers ✔ Admin dashboard is a dream to work with ✔ Lightning-fast response time from support, every time **What do you dislike about BON Loyalty?** Honestly? Nothing. Everything has been thoughtfully designed and works exactly as it should. We've tried hard to find a flaw, but there truly isn't anything we dislike. Bon Loyalty has covered all the bases – both in terms of features and user experience. It's rare to see a tool this complete and well-executed. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty helps us turn occasional buyers into loyal customers – automatically and effektiv. As a brand with digital products, we needed a loyalty system that doesn't just "exist" in the background, but actually motivates customers to come back, engage more, and feel valued. BON solves this perfectly by giving us: – a fully customizable rewards system – seamless Shopify integration – clear incentives that customers actually use – and powerful backend tools to track everything easily Since implementing BON, we’ve seen increased repeat purchases, more customer engagement, and far more product reviews. Best of all: it runs almost entirely on autopilot – and still feels personal. ### 14. Flawless responsiveness and service quality **Rating:** 5.0/5.0 stars **Reviewed by:** 은국 . | PM (Project Manager), Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about BON Loyalty?** Because the points system is one of the most important parts of the user experience in e‑commerce, it’s essential to respond sensitively to functional errors or to the development of new features. In this respect, Bon Loyalty offers almost-perfect support and plans. They have a development team that handles functional customizations and a customer service team made up of many staff who are always ready to answer inquiries — and none of them ever lose track of case history or drop the ball. They’re practically robots — that perfect. **What do you dislike about BON Loyalty?** I'm not found yet since i'm using in 2 month **What problems is BON Loyalty solving and how is that benefiting you?** They proactively provided solutions for connecting with apps that don’t support integration, and preemptively reviewed and shared potential errors that could occur between areas configured in Shopify Flow. ### 15. Best service ever - App works perfectly and they even customize features for you!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Simon O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about BON Loyalty?** Of course I would - you have the best service I ever experienced. Maxxie was even having a long Google Meets meeting with me to explain everything and all the other support employees are also so friendly and supportative. Hazel was so patient and skillful. Jean and Cara and I hope I didn't forget anyone! I really appreciate them all, because I'm not that easy and always have many questions and they always reply immediatly and solve everything so quickly! **What do you dislike about BON Loyalty?** There's in really NOTHING I can add here. :) **What problems is BON Loyalty solving and how is that benefiting you?** It helps us to motivate my costumers to buy more in our shop since they can earn rewards. It benefits me a lot because since we added BON Loyality to our shop and announced our rewards programm the revenues are raising so much! ### 16. Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about BON Loyalty?** Mia from the support team was extremely helpful. **What do you dislike about BON Loyalty?** I encountered some problems while editing the text content. **What problems is BON Loyalty solving and how is that benefiting you?** for our clients engaging experience where they can earn points and enjoy their time. ### 17. Amazing- the support for this app is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Textiles artist and embroiderer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about BON Loyalty?** Apart from being really user friendly what I like most about this app is that the support is absolutely fantastic. If I have any questions I always get a really fast response and all the team are so lovely and ready to help. So pleased I chose them for my store! **What do you dislike about BON Loyalty?** It would be nice to be able to have a loyalty page and not just the widget icon on the free plan but the widget works very well and for a free plan what you do get is very good value for money. **What problems is BON Loyalty solving and how is that benefiting you?** They have been great at helping me transfer my customer data over to my new website from my previous platform and helping ensure that everything is working smoothly. ### 18. Bon Loyalty Support Staff is truly outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2025 **What do you like best about BON Loyalty?** The customer severvice is outstanding. They go above and beyond every time I have a question or have some technical item that needs adjusting. They are very responsive and incredibly nice and professional. You will not be disappointed. Maxxie, Courtney, Kaylinn, and Jean are all fantastic to work with. **What do you dislike about BON Loyalty?** I have not found much to dislike, but the ease to get things set up for you online business could be a touch easier and user friendly. I still enjoy their App and find it to be very good. **What problems is BON Loyalty solving and how is that benefiting you?** I am a brad new business so I have not been able to truly understand the benefits but I am sure it will drive customer loyalty to my website. ### 19. Great app and excellent support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about BON Loyalty?** Easy to use and install, plus the support staff are very helpful **What do you dislike about BON Loyalty?** I would prefer data downloads to be carried out by us **What problems is BON Loyalty solving and how is that benefiting you?** Customer loyalty ### 20. Thank you, Sophie, and the entire BON Loyalty team for such an amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Keaton V. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about BON Loyalty?** I can't recommend BON Loyalty enough! This app is incredibly user-friendly and packed with fantastic features that make managing a loyalty program a breeze. It's clear that the team behind BON Loyalty truly understands the needs of Shopify merchants. A massive shoutout to Sophie, who provided exceptional support throughout the entire setup process. She went above and beyond to ensure everything was perfectly tailored to my store’s needs. Sophie was always quick to respond, patient with my questions, and offered invaluable insights that helped me optimize the loyalty program for my customers. The level of customer service Sophie provided is rare to find. It's clear she genuinely cares about helping merchants succeed. If you're looking for a loyalty app with stellar features and a support team that truly has your back, BON Loyalty is the way to go. Thank you, Sophie, and the entire BON Loyalty team for such an amazing experience! **What do you dislike about BON Loyalty?** There is genuinely nothing I can complain about. **What problems is BON Loyalty solving and how is that benefiting you?** Sophie and the whole team really helped me with ensuring I can use their loyalty widget in a variety of custom ways. ### 21. They are very decisive and always willing to help **Rating:** 5.0/5.0 stars **Reviewed by:** Alba C. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about BON Loyalty?** I really like all the options it offers and the possibility of fully adapting them to your needs. **What do you dislike about BON Loyalty?** The only thing that should be improved, but which is not BON's fault, is a better connection with Shopify's native discounts to be able to limit them more. **What problems is BON Loyalty solving and how is that benefiting you?** They have helped me on many occasions. Modifying icons and with settings ### 22. Best Rewards App **Rating:** 5.0/5.0 stars **Reviewed by:** THE LASH SHOP . | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about BON Loyalty?** We switched from a popular and expensive loyalty app, as BON Loyalty has a better interface, has more options for rewards, and is just overall a better performing app. The customer service and dev team go above and beyond to make sure that we receive the support we need - they also reply extremely fast! We currently use this for all 4 of our Shopify accounts and have recommended this to other friends too! **What do you dislike about BON Loyalty?** We don't dislike anything. Whenever we want to fix something, the customer service and dev team help us fix and customize it to our liking. **What problems is BON Loyalty solving and how is that benefiting you?** Provides us with a platform to reward our customers while keeping costs low for us. ### 23. Since Earley birds subscriber review **Rating:** 5.0/5.0 stars **Reviewed by:** Shady M. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about BON Loyalty?** We’ve been using the Bon Loyalty app for several years now, and it has truly been a game-changer for our business. As early adopters, we've witnessed the app's evolution, and it keeps getting better. Bon Loyalty has significantly boosted our sales by driving repeat purchases and helping us build a loyal customer base. The features are constantly expanding, and the updates are meaningful. Customer support is beyond amazing; they’re responsive, friendly, and always willing to go the extra mile to help us maximize the app’s potential. Highly recommended for anyone looking to boost customer loyalty and sales! **What do you dislike about BON Loyalty?** Absolutely nothing at all after years of using **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty has solved several key challenges for us, primarily around customer retention and increasing repeat sales. Before using the app, it was difficult to keep customers engaged and coming back. But with BON's loyalty programs, we can now reward our loyal customers effectively, which has built trust and increased their lifetime value. The easy-to-use interface and customizable features allow us to create tailored rewards and offer promotions that resonate with our audience. As a result, we’ve seen a noticeable uplift in sales, improved customer engagement, and stronger brand loyalty. It’s been a powerful tool for growing our business! ### 24. Great support and product **Rating:** 5.0/5.0 stars **Reviewed by:** Dev L. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about BON Loyalty?** Thanks for great support, available and trying the best to find solutions to our problem. Team was nice and everything went smoothly. Thanks to Maxxie, Kahn, Sienna and Hazel ! **What do you dislike about BON Loyalty?** Nothing noticed ! If I really have to pick something (apparently I do), then maybe the timezone are different so a bit harder to take an appointment, but for real they try to accomodate us. **What problems is BON Loyalty solving and how is that benefiting you?** All in one module to manage out loyalty programs ! ### 25. Super helpful customer service, **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about BON Loyalty?** t's easy to use, straightforward, and their customer support (Sienna helped me) was extremely helpful, making the whole setup process very easy to follow. **What do you dislike about BON Loyalty?** i cannot really think of any problems as of now **What problems is BON Loyalty solving and how is that benefiting you?** granting greater loyalty rewards for our returning customers ### 26. Great Loyalty App with AMAZING Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about BON Loyalty?** BON Loyalty has great features and is easy to set up and manage, and the customer support team is the best I've ever encountered with any App. The team is knowledgeable, very responsive, and great to work with. We did a trial with a couple of other loyalty apps prior to deciding to go with BON, and the others had far inferior customer support. Would highly recommend going with BON! **What do you dislike about BON Loyalty?** Nothing that I can think of. When I wanted something that wasn't part of the standard feature, they were accommodating in making it happen. **What problems is BON Loyalty solving and how is that benefiting you?** Increasing customer loyalty ### 27. Good and User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about BON Loyalty?** I like customization and the different reward steps **What do you dislike about BON Loyalty?** I havent used the program a lot yet so i dont know **What problems is BON Loyalty solving and how is that benefiting you?** provide rewards to clients as a thank you gift to increase and maintain the returing purchases ### 28. Very helpful and always open to new features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about BON Loyalty?** The Customer service is always very helpful and endeavours to find a solution or answer questions. They always reply very quickly and offer help. If there is no direct solution, technical support is called in to help. We have always been very satisfied with the help we have received. **What do you dislike about BON Loyalty?** There is nothing negative to say. The support is perfect. **What problems is BON Loyalty solving and how is that benefiting you?** We had problems with the automatic Welcome emails. the translation from german to english. We had questions about Bon Loyalty's various price plans. All our problems have been solved or are still being worked on. ### 29. Good value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Duncan C. | Consultant & formateur en marketing digital, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about BON Loyalty?** Being able to offer both a loyalty and a referral programme, with extra options such as birthday offers. Also very reactive customer support, making it easy to integrate to Shopify **What do you dislike about BON Loyalty?** Some customisations for specific missing features will come at an extra cost, but at least there's the option to have them **What problems is BON Loyalty solving and how is that benefiting you?** We want to make sure our existing customers stay with us and spend not only at Christmas but also throughout the year, as we have a very seasonal business ### 30. At all times they helped me with the setup of the app **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about BON Loyalty?** The support team follows up on the case and ensures the setup is correct. Special mention to Sienna, who very kindly helped us with everything we needed! **What do you dislike about BON Loyalty?** Difficulty syncing with some Shopify features. Customization is limited. **What problems is BON Loyalty solving and how is that benefiting you?** We want to improve Loyalty Program ### 31. Hazel is a great customer service member **Rating:** 5.0/5.0 stars **Reviewed by:** KeiYing419 T. | Marketing & E-commerce Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about BON Loyalty?** I like the fact that everytime I jump into ur customer service support, hazel is always here and can always answer my questions with screenshots or offer me a solution. **What do you dislike about BON Loyalty?** i think some features can be included in the free plan, like subscribe to newsletter **What problems is BON Loyalty solving and how is that benefiting you?** It's solving our customer's rewards system problem. ### 32. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about BON Loyalty?** We decided to implement BON because we were looking for a referral feature. There were many things we didn’t understand at first, but whenever we reached out to their support team, we received quick and helpful responses. We’re really grateful for their efficient assistance! Additionally, the platform is simple to use and offers multi-language support, which is a great feature. **What do you dislike about BON Loyalty?** Since it’s an app, customization options are limited, but this is understandable. **What problems is BON Loyalty solving and how is that benefiting you?** BON has also greatly helped us expand our service by making it easy to refer friends. ### 33. Excellent Loyalty Program with Great Support ⭐️⭐️⭐️⭐️⭐️ **Rating:** 5.0/5.0 stars **Reviewed by:** Marina L. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about BON Loyalty?** We switched to Bon recently from another app and couldn't be more happy! We’ve been using the BON Loyalty app for some time now and we love it , as its easy to integrate into our business, helping us boost customer engagement, which increase sales and thats the goal after all - pleased customers and profit. What truly stands out is an amazing support from the BON team. Lucas, our support agent, has been incredibly helpful, offering timely assistance and valuable insights. I highly recommend the BON Loyalty app to any business looking to enhance their customer loyalty program. **What do you dislike about BON Loyalty?** so far everything is great, app has much more features as our previous one, and its less expensive. so only pluses so far. **What problems is BON Loyalty solving and how is that benefiting you?** engage more with customers and bring more sales. its more easy for customer to navigate. it can be in different languages, which is great. ### 34. They help in everything and more **Rating:** 5.0/5.0 stars **Reviewed by:** Jordi P. | Marketplace Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about BON Loyalty?** They work really well, they solve problems. Customer support is perfect **What do you dislike about BON Loyalty?** Nothing special.They work well in everything **What problems is BON Loyalty solving and how is that benefiting you?** Integration problems that were perfectly resolved ### 35. Nice experience on CS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about BON Loyalty?** Quick response, polite, very helpful, explain the information clearly. **What do you dislike about BON Loyalty?** the add-on association fee might be a little bit high. And the built-in function could be more comprehensive. **What problems is BON Loyalty solving and how is that benefiting you?** Help me to fix bugs, this really reduce some confusion by my customer. ### 36. Planetadora.com and Bon Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about BON Loyalty?** I tried few other apps and was finding it difficult to set up. Then found BON Loyalty app and was able to complete the set up and activate the app quickly. The customer support is quick and responsive. It is user friendly, and the customers are happy with the reward points and discount. They have various options for rewarding the customers and helps to have returning customers **What do you dislike about BON Loyalty?** The only limitation I observed is there yes option to send a statement to remind customers of available points, although they have email reminders for expiring points. **What problems is BON Loyalty solving and how is that benefiting you?** Customers tend to buy more with available points to redeem, which gives returning customers and increase revenue. Pricing is less compared to other apps which is helpful for beginners and small businesses. ### 37. Outstanding Loyalty Program App! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about BON Loyalty?** The best part is how easy it is to set up. Everything just works smoothly with our online store. The interface is super intuitive, so we could customize the program to fit our brand without needing any technical skills. It’s been a huge time-saver, letting us focus on our customers and growing our business instead of dealing with tech hassles. Plus, it’s been running perfectly without any hiccups! **What do you dislike about BON Loyalty?** I have yet to encounter something I do not like about the app. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty makes it easy to reward our loyal customers, automating the whole process so we don't have to manage points or rewards manually. This has boosted customer satisfaction and increased repeat purchases, making it a win-win for us and our customers! ### 38. A very good application **Rating:** 5.0/5.0 stars **Reviewed by:** Nichita A. . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about BON Loyalty?** The support is excellent and the application is easy to use. They were very kind to extend my trial period until I get all the details right. I recommend with love **What do you dislike about BON Loyalty?** Being at the beginning, I don't know what exactly is missing from the application or what else I would like in the application **What problems is BON Loyalty solving and how is that benefiting you?** I offer freebies to loyal customers ### 39. Loyalty Program at a Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BON Loyalty?** BON Loyalty has been a great app for us to implement quickly as we roll out our loyalty program. Customer service was also fantastic when I ran into a few issues. They were quick to respond and come up with a solution. The interface is very clean and easy to understand for both the consumer and for us on the backend as well. **What do you dislike about BON Loyalty?** We ran into some minor issues with loyalty rewards duplicating on their own but customer service was able to have the BON team identify the issue and keep it happening go forward. **What problems is BON Loyalty solving and how is that benefiting you?** Development of a loyalty program that easily integrates with shopify ### 40. A loyalty program that can be developed based on custom requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about BON Loyalty?** Many features and highly customizable. The team is able to implement custom requirements as well. Customer support is always available — I always get kind and prompt responses (Hazel is my contact person). **What do you dislike about BON Loyalty?** I wouldn’t be able to say something like that at the moment. **What problems is BON Loyalty solving and how is that benefiting you?** Excluding B2B users from the points system. ### 41. Customizable and good price loyalty program **Rating:** 5.0/5.0 stars **Reviewed by:** Monica G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about BON Loyalty?** I like that we can fully customize the points and types of rewards we offer to our customers. It integrates well with our website, lots of options to make it feel like it is one with the site. **What do you dislike about BON Loyalty?** I am not utilizing the tiers, this is something I want to use in the future. Support had to help me find the place to change language on the landing page, but they were helpful and I got the update made. **What problems is BON Loyalty solving and how is that benefiting you?** It's giving me a way to reward my repeat customers. ### 42. Kind and quick consultation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about BON Loyalty?** When I asked questions about confusing things, the Hazel representative provided kind and quick consultation. **What do you dislike about BON Loyalty?** There is none...............!!!!!!!!!!!!!!!!!!!!!!! **What problems is BON Loyalty solving and how is that benefiting you?** Customer Management ### 43. Thanks Hazel for the help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about BON Loyalty?** They're very helpful and always respond within minutes. Also easy to use. **What do you dislike about BON Loyalty?** The customization could be beter. Sometimes the emails are reported SPAM. Maybe that's something they can improve at? **What problems is BON Loyalty solving and how is that benefiting you?** Loyalty ### 44. Awesome App **Rating:** 5.0/5.0 stars **Reviewed by:** Beno B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about BON Loyalty?** I am using BON Loyality from the very beginning and they have been more than helpful in setting up the app. I really appreciate the support team for their quick respose expecially Hazel. Over all i would recommend this app 100 % **What do you dislike about BON Loyalty?** There is nothing to dislike about the app. **What problems is BON Loyalty solving and how is that benefiting you?** It helps me with my loyality program. If we could have a shareable whatsapp link thing it would really be helpful ### 45. Instant customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about BON Loyalty?** Their customer service, since I usually ask them for client modifications and they attend to me right away. **What do you dislike about BON Loyalty?** Perhaps more visual customization of the widget. **What problems is BON Loyalty solving and how is that benefiting you?** I don't understand the question, but it benefits us to have a points program for the customers. ### 46. Bon Loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BON Loyalty?** Is the easiest solution to reward clients. I like that I don't have to pay extra to have most of the features. Customer support has been great with questions. **What do you dislike about BON Loyalty?** I wish it was more customizable with including/discluding products. Currently we have to manually enter some points for certain products that don't pertain to our 2 points for every $1 spent. **What problems is BON Loyalty solving and how is that benefiting you?** Easily implementing our loyalty rewards ### 47. Great Perk for Customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about BON Loyalty?** As a new business, I need all the help I can get attracting new customers. BON Loyalty points set us apart from other businesses in the industry. **What do you dislike about BON Loyalty?** My only complaint is that customization often needs to be done by the developers, so I can't change things immediately when I want to. **What problems is BON Loyalty solving and how is that benefiting you?** Attracting and retaining customers. ### 48. Best app ever!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shalinda A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about BON Loyalty?** Customer service is very friendly and Super helpful . Goes over and beoyond to help their customer!! **What do you dislike about BON Loyalty?** Nothing about is app is bad everything is great so far! **What problems is BON Loyalty solving and how is that benefiting you?** Asssistance with the VIP tier to have it customized to my liking ### 49. Perfect for all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BON Loyalty?** The points program is exactly what we need and they dont charge you some crazy monthly fee just to take off their water marks which is a huge plus for us. Their prices are probably the best for what you get (which is a lot). Their customer service is great and quick to respond as well. **What do you dislike about BON Loyalty?** SO far I have not found anything that I dont like. **What problems is BON Loyalty solving and how is that benefiting you?** Rewards point system for customers. Brings customers back, by offering them rewards on each purchase that can be used on their next purchase! ### 50. Great product for your customer loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BON Loyalty?** The ease of use. From set up to running on your store. **What do you dislike about BON Loyalty?** Not many tools to market it to your cusstomers. **What problems is BON Loyalty solving and how is that benefiting you?** Getting customers back to shop at our shop and to develop a sense of connection. - [View BON Loyalty pricing details and edition comparison](https://www.g2.com/products/bon-loyalty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A40%3A02+-0500&secure%5Bsession_id%5D=28066542-2186-4922-b1dc-588378a92fe3&secure%5Btoken%5D=9b182ed1d11372a7297c124f0dbb1f1bbf6baebacb840c3c88590eb8e0e0fe51&format=llm_user) ## BON Loyalty Integrations - [DeepJudge](https://www.g2.com/products/deepjudge/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## BON Loyalty Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Localization - Integrations **Insight** - Monitoring **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top BON Loyalty Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (432 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (580 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,528 reviews)