BON Loyalty Reviews & Product Details

BON is one of the few apps that offer a generous free plan - this is important to me because I'm working on building a new website and I'm super appreciative that I can get everything set up before I launch so that I'm not paying for something I can't even use yet. Plus, the customer service is OUTSTANDING! The support team (actual humans - not AI!) is incredibly helpful and attentive! I've worked with multiple team members now and they have all been great! Most recently, I was adding DNS records so that my company email can be used with my BON Loyalty account - the first attempt failed, so they had me send screenshots to identify the issue. They told me what to do to fix the issue and get the verification to work! When it's time to move to the paid plan, I will gladly do so because of the amazing experiences I have already had during the app installation and customization process. As a business owner, it's such a huge relief to know that I'll be able to easily get help with the app and get questions answered so quickly when needed. Review collected by and hosted on G2.com.

At this point in time, I can't say that there's anything I dislike. I have only had positive experiences thus far - especially with the support team. And the app itself is easy to customize and currently meets all my business needs, plus has room to support growth as needed. Review collected by and hosted on G2.com.

I've had the pleasure of working with Hazel through BON Loyalty's support, and I truly can't say enough about how helpful and kind she was. From start to finish, she went above and beyond to make sure all of my questions were answered and that I had everything I needed to succeed. 💬✨

It's rare to come across someone so genuinely dedicated to delivering a great customer experience. Hazel made everything feel smooth, easy, and even enjoyable. If you're thinking about using BON Loyalty, know that you're in great hands — especially if Hazel is the one supporting you. 🌟

Thank you again, Hazel! You truly made my day, and I'm happy to share this experience so others can feel confident in choosing BON Loyalty. ❤️ Review collected by and hosted on G2.com.

Honestly, I haven't found anything to dislike so far. Everything has worked smoothly and the support has been excellent. Review collected by and hosted on G2.com.

I've been with BON for some time now and their free version of the app is fantastic when you are starting out. Support is always readily available with kind and patient staff. They are willing and flexible and help with the Shopify Integration and set up if you are stuck in any way. Our customer love the points scheme and BON have also made some free customizations for us, despite not yet advancing onto the paid program. We are close now to hitting the free threshold and will have no hesitation to continue as a paid customer soon. Review collected by and hosted on G2.com.

There are no real downsides that I am aware of. Review collected by and hosted on G2.com.

I absolutely love this app! Setup was simple, and within 24 hours I had my Loyalty and Rewards Program up and running. The best part, though, is the outstanding customer service. The whole team is excellent, especially Sienna, who went above and beyond to help me import previous customers so they could receive their well-deserved points and rewards retroactively. It was a big task, but she handled everything quickly and efficiently, which allowed me to share the exciting news with my customers the very same day the program launched. I’m truly impressed with their support and very happy with the platform’s interface overall. Review collected by and hosted on G2.com.

No downsides so far. I love everything about the app. Review collected by and hosted on G2.com.

The Customer service has to be the one thing I LOVE about BON. I needed a customer solution and they worked around the clock to make it happen. The provided updates and kept me in the loop. They continued to ask questions to ensure we had the correct solution.

They also help us change a link within the VIP that would point to our store front instead of the native link.

GREAT GREAT GREAT customer service! Review collected by and hosted on G2.com.

I like everything about BON, If I need something they dont have, they just customize it for my store. Review collected by and hosted on G2.com.

I’ve been using Bon Loyalty on my Shopify stores and I’m truly impressed. The program is extremely simple to set up and use, yet very effective at building customer loyalty. It integrates seamlessly with our workflow and delivers exactly what we need.

What really sets Bon Loyalty apart is the back-office support. In particular, Sienna has been fantastic—she’s quick, highly skilled, and proactive about suggesting improvements to boost our conversion rates. Her dedication makes a real difference.

I highly recommend Bon Loyalty to any Shopify store looking for an easy-to-use, efficient loyalty solution with top-notch support. Review collected by and hosted on G2.com.

Actually, nothing. Every question and issue that I got were fixed or answered quickly. Review collected by and hosted on G2.com.

BON Loyalty is a well-designed app for customer loyalty programs, offering strong functionality that lets you reward customers with points to encourage their return. Even if you have several other plugins running in the background, the BON Loyalty app remains stable and does not crash or make errors. On the rare occasion that an issue does arise, their support team is quick to resolve it, often within the same day. Review collected by and hosted on G2.com.

At times, you are required to upgrade your plan just to access basic yet essential features, which leads to unnecessary expenses. However, if you reach out to support, they can sometimes help you resolve these issues without needing to upgrade, if that's an option. Review collected by and hosted on G2.com.

The BON Loyalty app has been incredibly useful and works perfectly for our needs. The team behind the app is outstanding—every time we've had a query or request, they've responded quickly and handled it with great understanding. A special thanks to Ms. Hazel for her exceptional support—she’s always helpful, professional, and ensures everything runs smoothly. Truly one of the best customer support experiences we've had. Highly recommend this app! Review collected by and hosted on G2.com.

The BON Loyalty app has been a perfect fit for our store—easy to use, reliable, and packed with useful features. There's honestly nothing to dislike about it. What makes it even better is the amazing support team. Review collected by and hosted on G2.com.

I like how easy BON Loyalty is to set up, which made getting started a breeze. The support team is also super friendly and nice, which I really appreciate. Review collected by and hosted on G2.com.

It should be more integrated with email sites. I mostly use it to collect emails, so it only makes sense if it tried to focus a lot more on competing with software like Mailchimp and Klaviyo. There's so much potential in the app, even if that makes it more complicated the young gen like me would understand easily. Review collected by and hosted on G2.com.

BON Loyalty was easy to set up and didn’t require any specific expertise. When I eventually needed a few pointers, the online support team responded quickly and was effective in helping me. Review collected by and hosted on G2.com.

For some reason, the referral program still hasn’t gained any real momentum, even though we’ve tried to incentivize it. Review collected by and hosted on G2.com.