BON Loyalty Reviews & Product Details

I've had the pleasure of working with Hazel through BON Loyalty's support, and I truly can't say enough about how helpful and kind she was. From start to finish, she went above and beyond to make sure all of my questions were answered and that I had everything I needed to succeed. 💬✨

It's rare to come across someone so genuinely dedicated to delivering a great customer experience. Hazel made everything feel smooth, easy, and even enjoyable. If you're thinking about using BON Loyalty, know that you're in great hands — especially if Hazel is the one supporting you. 🌟

Thank you again, Hazel! You truly made my day, and I'm happy to share this experience so others can feel confident in choosing BON Loyalty. ❤️ Review collected by and hosted on G2.com.

Honestly, I haven't found anything to dislike so far. Everything has worked smoothly and the support has been excellent. Review collected by and hosted on G2.com.

I've been with BON for some time now and their free version of the app is fantastic when you are starting out. Support is always readily available with kind and patient staff. They are willing and flexible and help with the Shopify Integration and set up if you are stuck in any way. Our customer love the points scheme and BON have also made some free customizations for us, despite not yet advancing onto the paid program. We are close now to hitting the free threshold and will have no hesitation to continue as a paid customer soon. Review collected by and hosted on G2.com.

There are no real downsides that I am aware of. Review collected by and hosted on G2.com.

I absolutely love this app! Setup was simple, and within 24 hours I had my Loyalty and Rewards Program up and running. The best part, though, is the outstanding customer service. The whole team is excellent, especially Sienna, who went above and beyond to help me import previous customers so they could receive their well-deserved points and rewards retroactively. It was a big task, but she handled everything quickly and efficiently, which allowed me to share the exciting news with my customers the very same day the program launched. I’m truly impressed with their support and very happy with the platform’s interface overall. Review collected by and hosted on G2.com.

No downsides so far. I love everything about the app. Review collected by and hosted on G2.com.

The Customer service has to be the one thing I LOVE about BON. I needed a customer solution and they worked around the clock to make it happen. The provided updates and kept me in the loop. They continued to ask questions to ensure we had the correct solution.

They also help us change a link within the VIP that would point to our store front instead of the native link.

GREAT GREAT GREAT customer service! Review collected by and hosted on G2.com.

I like everything about BON, If I need something they dont have, they just customize it for my store. Review collected by and hosted on G2.com.

I’ve been using Bon Loyalty on my Shopify stores and I’m truly impressed. The program is extremely simple to set up and use, yet very effective at building customer loyalty. It integrates seamlessly with our workflow and delivers exactly what we need.

What really sets Bon Loyalty apart is the back-office support. In particular, Sienna has been fantastic—she’s quick, highly skilled, and proactive about suggesting improvements to boost our conversion rates. Her dedication makes a real difference.

I highly recommend Bon Loyalty to any Shopify store looking for an easy-to-use, efficient loyalty solution with top-notch support. Review collected by and hosted on G2.com.

Actually, nothing. Every question and issue that I got were fixed or answered quickly. Review collected by and hosted on G2.com.

BON Loyalty is a well-designed app for customer loyalty programs, offering strong functionality that lets you reward customers with points to encourage their return. Even if you have several other plugins running in the background, the BON Loyalty app remains stable and does not crash or make errors. On the rare occasion that an issue does arise, their support team is quick to resolve it, often within the same day. Review collected by and hosted on G2.com.

At times, you are required to upgrade your plan just to access basic yet essential features, which leads to unnecessary expenses. However, if you reach out to support, they can sometimes help you resolve these issues without needing to upgrade, if that's an option. Review collected by and hosted on G2.com.

The BON Loyalty app has been incredibly useful and works perfectly for our needs. The team behind the app is outstanding—every time we've had a query or request, they've responded quickly and handled it with great understanding. A special thanks to Ms. Hazel for her exceptional support—she’s always helpful, professional, and ensures everything runs smoothly. Truly one of the best customer support experiences we've had. Highly recommend this app! Review collected by and hosted on G2.com.

The BON Loyalty app has been a perfect fit for our store—easy to use, reliable, and packed with useful features. There's honestly nothing to dislike about it. What makes it even better is the amazing support team. Review collected by and hosted on G2.com.

I’ve been using the BON Loyalty app for my shopify store and Icould not be happier with both the app and the team behind it. The setup was smooth, the features are easy to use, and it integrates seamlessly into my store. It really helps me strengthen customer retention and gives my shoppers a rewarding experience. What stands out most is the exceptional support I have received, especially from Cara. She has gone above and beyond to answer my questions quickly. Having that level of personal support makes all the difference, and it is clear the BON team genuinely cares about their users’ success.

If you’re looking for a loyalty program app that not only works beautifully but also comes with top-notch customer service, I can’t recommend BON loyalty enough! Review collected by and hosted on G2.com.

Could have a stamp feature. Apart from that extremely happy with the app Review collected by and hosted on G2.com.

We’ve been using Bon Loyalty for several months now to support our digital product ecosystem – and we’re absolutely blown away!

What truly sets this platform apart is not just the beautiful, modern design and the extremely intuitive user experience (both for our customers and our internal team), but especially the unbelievably good support – honestly one of the best I’ve encountered in over a decade of running online businesses.

Whenever we have a question or need assistance, someone is available instantly. No bots, no delays – just real, helpful people who go the extra mile, even customizing things on the fly if needed. It genuinely feels like having a dedicated partner, not just a software provider.

The platform itself is brilliantly built:

✔ Fully customizable

✔ Super intuitive – no steep learning curve

✔ Clean, motivational UI for customers

✔ Admin dashboard is a dream to work with

✔ Lightning-fast response time from support, every time Review collected by and hosted on G2.com.

Honestly? Nothing. Everything has been thoughtfully designed and works exactly as it should.

We've tried hard to find a flaw, but there truly isn't anything we dislike. Bon Loyalty has covered all the bases – both in terms of features and user experience. It's rare to see a tool this complete and well-executed. Review collected by and hosted on G2.com.

Because the points system is one of the most important parts of the user experience in e‑commerce, it’s essential to respond sensitively to functional errors or to the development of new features. In this respect, Bon Loyalty offers almost-perfect support and plans. They have a development team that handles functional customizations and a customer service team made up of many staff who are always ready to answer inquiries — and none of them ever lose track of case history or drop the ball.

They’re practically robots — that perfect. Review collected by and hosted on G2.com.

I'm not found yet since i'm using in 2 month Review collected by and hosted on G2.com.