# BON Loyalty Reviews **Vendor:** BON Loyalty **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.8/5.0 **Total Reviews:** 58 ## About BON Loyalty BON Loyalty is the leading Shopify loyalty application, crafted to increase your customer retention and sales streams thanks to powerful rewards programs, VIP tiers, ultimate referral programs, and many more. With our powerful points system, customers can effortlessly earn or redeem points with 18 earning ways and 6 redemption methods including making purchases, special day celebrations, and social media sharing. Additionally, merchants can keep customers more engaged, and foster brand advocacy thanks to our ultimate VIP tiers and Referral Programs. BON also seamlessly integrates with other platforms such as Klaviyo, Judge.me, LAI, and PageFly. These integrations help merchants enhance their marketing efforts, and optimize their store’s performance, ensuring a cohesive and efficient approach to customer engagement. ## BON Loyalty Pros & Cons **What users like:** - Users commend the **exceptional customer support** from the BON team, highlighting their responsiveness and genuine care for users. (31 reviews) - Users praise the **ease of use** of BON Loyalty, highlighting its smooth setup and intuitive features. (16 reviews) - Users commend BON Loyalty for their **exceptional support** , highlighting Hazel's dedication and efficient assistance in enhancing the experience. (14 reviews) - Users appreciate the **easy setup** of BON Loyalty, enjoying a smooth experience and exceptional support from the team. (13 reviews) - Users love the **robust and customizable features** of BON Loyalty, enhancing customer engagement and business growth. (9 reviews) - Setup Ease (8 reviews) - Customer Reviews (6 reviews) - Customization (6 reviews) - Users love the **user-friendly rewards program** of BON Loyalty, enhancing customer attraction and retention effortlessly. (6 reviews) - Rewards System (6 reviews) **What users dislike:** - Users face **difficulties in data accessibility** , often needing upgrades for essential features causing frustration and extra costs. (2 reviews) - Users find BON Loyalty to be **expensive** , needing upgrades for basic features and incurring additional costs for customizations. (2 reviews) - Users find the **limited customization options** of BON Loyalty somewhat disappointing, but understand the constraints of the app. (2 reviews) - Users often face **missing features** that require costly upgrades, impacting their overall experience and expenses. (2 reviews) - Users note that a **lack of connection with Shopify's discounts** hinders their ability to customize offers effectively. (1 reviews) - Editing Limitations (1 reviews) - Users encounter **email issues** with BON Loyalty, such as spam reports and limited customization for reminders. (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limited Discounts (1 reviews) ## BON Loyalty Reviews ### 1. Outstanding Free Plan and Exceptional Human Support **Rating:** 5.0/5.0 stars **Reviewed by:** Holly B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about BON Loyalty?** BON is one of the few apps that offer a generous free plan - this is important to me because I'm working on building a new website and I'm super appreciative that I can get everything set up before I launch so that I'm not paying for something I can't even use yet. Plus, the customer service is OUTSTANDING! The support team (actual humans - not AI!) is incredibly helpful and attentive! I've worked with multiple team members now and they have all been great! Most recently, I was adding DNS records so that my company email can be used with my BON Loyalty account - the first attempt failed, so they had me send screenshots to identify the issue. They told me what to do to fix the issue and get the verification to work! When it's time to move to the paid plan, I will gladly do so because of the amazing experiences I have already had during the app installation and customization process. As a business owner, it's such a huge relief to know that I'll be able to easily get help with the app and get questions answered so quickly when needed. **What do you dislike about BON Loyalty?** At this point in time, I can't say that there's anything I dislike. I have only had positive experiences thus far - especially with the support team. And the app itself is easy to customize and currently meets all my business needs, plus has room to support growth as needed. **What problems is BON Loyalty solving and how is that benefiting you?** I wanted a simple, easy to use, reasonably customizable and affordable customer loyalty program - BON meets all those needs! It allows me to set up a points and rewards system according to my preferences, along with customizable email notifications. The support team has answered every question that has arisen and helped with technical aspects as well. I'm so relieved that I'll be able to connect with actual humans if issues or further questions arise! Seriously, there is no replacement for actual human support teams - and BON has gone above and beyond my expectations! ### 2. Outstanding Support from Hazel! **Rating:** 5.0/5.0 stars **Reviewed by:** sanket . | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about BON Loyalty?** I've had the pleasure of working with Hazel through BON Loyalty's support, and I truly can't say enough about how helpful and kind she was. From start to finish, she went above and beyond to make sure all of my questions were answered and that I had everything I needed to succeed. 💬✨ It's rare to come across someone so genuinely dedicated to delivering a great customer experience. Hazel made everything feel smooth, easy, and even enjoyable. If you're thinking about using BON Loyalty, know that you're in great hands — especially if Hazel is the one supporting you. 🌟 Thank you again, Hazel! You truly made my day, and I'm happy to share this experience so others can feel confident in choosing BON Loyalty. ❤️ **What do you dislike about BON Loyalty?** Honestly, I haven't found anything to dislike so far. Everything has worked smoothly and the support has been excellent. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty helps me build stronger relationships with my customers through an easy-to-use loyalty and rewards system. It’s helping to increase customer retention and engagement, which ultimately supports business growth. ### 3. Great Functionality and Highly Supportive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan B. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about BON Loyalty?** Functionality and availability of support to help you with everything **What do you dislike about BON Loyalty?** Nothing, just one improvement that can be done it about the widget language selector that is not clear on beginning how it's work **What problems is BON Loyalty solving and how is that benefiting you?** It's cover all our need on loyalty program ### 4. Client Loyalty As Well As Customer Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about BON Loyalty?** I've been with BON for some time now and their free version of the app is fantastic when you are starting out. Support is always readily available with kind and patient staff. They are willing and flexible and help with the Shopify Integration and set up if you are stuck in any way. Our customer love the points scheme and BON have also made some free customizations for us, despite not yet advancing onto the paid program. We are close now to hitting the free threshold and will have no hesitation to continue as a paid customer soon. **What do you dislike about BON Loyalty?** There are no real downsides that I am aware of. **What problems is BON Loyalty solving and how is that benefiting you?** We were able to luanch a rewards scheme and call it Gem Points to fit with out brand as a gemstone beads supplier. Our customers can accumulate points when they order and then cash them in for vouchers. ### 5. Fantastic app and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ticiana L. | Founder., Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about BON Loyalty?** I absolutely love this app! Setup was simple, and within 24 hours I had my Loyalty and Rewards Program up and running. The best part, though, is the outstanding customer service. The whole team is excellent, especially Sienna, who went above and beyond to help me import previous customers so they could receive their well-deserved points and rewards retroactively. It was a big task, but she handled everything quickly and efficiently, which allowed me to share the exciting news with my customers the very same day the program launched. I’m truly impressed with their support and very happy with the platform’s interface overall. **What do you dislike about BON Loyalty?** No downsides so far. I love everything about the app. **What problems is BON Loyalty solving and how is that benefiting you?** I believe BON will add a great value to my store and to my customers as well. I think they will be happy to buy more and increased their average order value, in order to earn more points. ### 6. Easy Setup, Powerful Flexibility, and Exceptionally Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaia S. | ui designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BON Loyalty?** It’s super easy to set up, and it can still reach a great level of complexity when you need it. Support is always kind, patient, and helpful. **What do you dislike about BON Loyalty?** I can't complain about anything, so far so good **What problems is BON Loyalty solving and how is that benefiting you?** The biggest issue I ran into was exporting customer data from my old store and importing it into the new one. The support team helped me through the transition, which made the whole process much smoother. ### 7. Amazing App, with customization, and SUPER customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about BON Loyalty?** The Customer service has to be the one thing I LOVE about BON. I needed a customer solution and they worked around the clock to make it happen. The provided updates and kept me in the loop. They continued to ask questions to ensure we had the correct solution. They also help us change a link within the VIP that would point to our store front instead of the native link. GREAT GREAT GREAT customer service! **What do you dislike about BON Loyalty?** I like everything about BON, If I need something they dont have, they just customize it for my store. **What problems is BON Loyalty solving and how is that benefiting you?** We were looking for a Customer Benefit program that would reward our customers for spending at our Store. We were also looking for a specific VIP solution. Most solutions did not have the customization we would need. Bon was able to meet that customization. Our customers LOVE our loyalty program and we are already seeing increased sales. ### 8. Bon Loyalty is what my customers needed **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime H. | Eshop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about BON Loyalty?** I’ve been using Bon Loyalty on my Shopify stores and I’m truly impressed. The program is extremely simple to set up and use, yet very effective at building customer loyalty. It integrates seamlessly with our workflow and delivers exactly what we need. What really sets Bon Loyalty apart is the back-office support. In particular, Sienna has been fantastic—she’s quick, highly skilled, and proactive about suggesting improvements to boost our conversion rates. Her dedication makes a real difference. I highly recommend Bon Loyalty to any Shopify store looking for an easy-to-use, efficient loyalty solution with top-notch support. **What do you dislike about BON Loyalty?** Actually, nothing. Every question and issue that I got were fixed or answered quickly. **What problems is BON Loyalty solving and how is that benefiting you?** I manage many website, it is difficulet for me to have loyalty configured in my ERP (Odoo) for each of my website. Since this one is only an eshop and not a physical store, it's better to have it in Shopify instead. ### 9. BON Loyalty App Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Ömer Faruk A. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about BON Loyalty?** BON Loyalty is a well-designed app for customer loyalty programs, offering strong functionality that lets you reward customers with points to encourage their return. Even if you have several other plugins running in the background, the BON Loyalty app remains stable and does not crash or make errors. On the rare occasion that an issue does arise, their support team is quick to resolve it, often within the same day. **What do you dislike about BON Loyalty?** At times, you are required to upgrade your plan just to access basic yet essential features, which leads to unnecessary expenses. However, if you reach out to support, they can sometimes help you resolve these issues without needing to upgrade, if that's an option. **What problems is BON Loyalty solving and how is that benefiting you?** I am able to encourage customers to place repeat orders. After all, everyone enjoys the chance to win rewards. ### 10. Highly Recommend – BON Loyalty App Delivers! **Rating:** 4.0/5.0 stars **Reviewed by:** Mahalakshmi N. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about BON Loyalty?** The BON Loyalty app has been incredibly useful and works perfectly for our needs. The team behind the app is outstanding—every time we've had a query or request, they've responded quickly and handled it with great understanding. A special thanks to Ms. Hazel for her exceptional support—she’s always helpful, professional, and ensures everything runs smoothly. Truly one of the best customer support experiences we've had. Highly recommend this app! **What do you dislike about BON Loyalty?** The BON Loyalty app has been a perfect fit for our store—easy to use, reliable, and packed with useful features. There's honestly nothing to dislike about it. What makes it even better is the amazing support team. **What problems is BON Loyalty solving and how is that benefiting you?** BON Loyalty helps us boost customer retention and engagement by providing a seamless way to reward loyal customers. It solves the challenge of keeping customers coming back by offering customizable loyalty points, referral programs, and rewards that are easy to manage. The app is user-friendly and integrates perfectly with our Shopify store, saving us time and effort. As a result, we’ve seen increased repeat purchases and stronger customer relationships—it's truly been a game-changer for our business. - [View BON Loyalty pricing details and edition comparison](https://www.g2.com/products/bon-loyalty/reviews/bon-loyalty-review-11786214?section=pricing&secure%5Bexpires_at%5D=2026-05-24+14%3A22%3A47+-0500&secure%5Bsession_id%5D=fc827e94-1936-43a8-a9be-e137ca5a02b2&secure%5Btoken%5D=fecd6fee8875f45763276a572c15fa6060ddb6bfa004c23b01b4382b7e46fc3a&format=llm_user) ## BON Loyalty Integrations - [DeepJudge](https://www.g2.com/products/deepjudge/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## BON Loyalty Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Localization - Integrations **Insight** - Monitoring **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top BON Loyalty Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (434 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (585 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,529 reviews)