Best Queue Management Software

How Many Queue Management Software Products Does G2 Track?

Total Products under this Category: 116

Category Stats (Sep 2026)

  • Average Rating: 4.6/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Qminder (+0.02%) - Among all products in this category, Qminder recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Queue Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 1,100+ Authentic Reviews
  • 116+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Queue Management Software

G2 Grid® for Queue Management Software plotting products by satisfaction and market presence

Highlighted products: Waitwhile, Wavetec, Qminder, NetFUNNEL, Qmatic, WaitWell, Customer Experience Solutions, and QLess.

Underlying data: [Grid® JSON](https://www.g2.com/categories/queue-management/grids.json?focus%5B%5D=waitwhile&focus%5B%5D=wavetec&focus%5B%5D=qminder&focus%5B%5D=netfunnel&focus%5B%5D=qmatic&focus%5B%5D=waitwell&focus%5B%5D=acf-technologies-customer-experience-solutions&focus%5B%5D=qless)

Waitwhile

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Average Rating: 4.9/5.0

Total Reviews: 325

How Do G2 Users Rate Waitwhile?

  • Location-based Peformance Reports: 8.9/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.9/10 (Category avg: 8.8/10)
  • Digital Signage: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Waitwhile?

  • Seller: Waitwhile, Inc
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • Twitter: @waitwhile
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Associate, Cafe Ambassador
  • Top Industries: Retail, Consumer Services
  • Company Size: 46% Small, 31% Medium

What Do G2 Reviewers Say About Waitwhile?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Waitwhile, finding it efficient and visually pleasing for managing appointments.
  • Users find Waitwhile easy to use and navigate, enhancing their experience with smooth functionality and quick access to information.
  • Users praise the easy setup of Waitwhile, facilitating quick appointment creation and seamless management.
  • Users value the time efficiency of Waitwhile, praising its user-friendly design and streamlined task management.
  • Users appreciate the seamless appointment management of Waitwhile, enhancing communication and improving customer experiences significantly.
Cons
  • Users find the client experience confusing for the elderly due to unclear waitlist options and privacy concerns.
  • Users desire missing features like granular permissions and SMS alerts for a more comprehensive Waitwhile experience.
  • Users often face messaging issues with Waitwhile, impacting communication and the reliability of appointment updates.
  • Users find inefficient processes with Waitwhile, struggling with queue management and software integration issues.
  • Users report a notable learning curve for new users, especially when it comes to customization and settings.

What Are Recent G2 Reviews of Waitwhile?

What Are G2 Users Discussing About Waitwhile?

Wavetec

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate Wavetec?

  • Location-based Peformance Reports: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.6/10 (Category avg: 8.8/10)
  • Digital Signage: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Wavetec?

  • Seller: Wavetec
  • Year Founded: 1986
  • HQ Location: Dubai
  • LinkedIn® Page: www.linkedin.com
    427 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About Wavetec?

AI-generated summary from verified user reviews

Pros
  • Users praise Wavetec for its exceptional customer service, highlighting rapid responses and effective support for inquiries.
  • Users commend Wavetec's excellent customer support, praising fast responses and effective assistance with inquiries and special requests.
  • Users love the fast response times from Wavetec's support team, ensuring quick resolutions and satisfied customers.
  • Users love the easy online appointment and ticketing system that enhances customer experience and efficiency.
  • Users appreciate the excellent support from Wavetec, making line queue management very straightforward and efficient.
Cons
  • Users experience limited functionality occasionally, requiring support intervention which can disrupt their workflow.
  • Users report that the additional costs from extended installation due to limited resources hinder smooth deployment of Wavetec systems.
  • Users often face temporary loss of functionality requiring contact with support, though issues are usually quickly resolved.
  • Users find the difficult setup of Wavetec challenging, requiring more resources and coordination than anticipated.
  • Users find the learning curve challenging, making system installation and deployment more complicated without adequate resources.

What Are Recent G2 Reviews of Wavetec?

What Are G2 Users Discussing About Wavetec?

Qminder

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Average Rating: 4.6/5.0

Total Reviews: 249

How Do G2 Users Rate Qminder?

  • Location-based Peformance Reports: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.9/10 (Category avg: 8.8/10)
  • Digital Signage: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Qminder?

  • Seller: Qminder
  • Company Website:
  • Year Founded: 2011
  • HQ Location: London, UK
  • Twitter: @Qminder
    542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Consumer Services
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About Qminder?

AI-generated summary from verified user reviews

Pros
  • Users find Qminder's ease of use exceptional, allowing anyone to navigate and manage queues effortlessly.
  • Users value the helpful tracking features of Qminder, enhancing customer service and improving response times.
  • Users appreciate the ease of use of Qminder, enhancing customer check-ins efficiently and streamlining daily operations.
  • Users value Qminder for its efficiency in managing customer check-ins and enhancing organizational productivity effortlessly.
  • Users enjoy the convenience of Qminder, streamlining customer queues and enhancing service efficiency across multiple branches.
Cons
  • Users express frustration with access issues in Qminder, including sign-in requirements and app limitations for Android users.
  • Users point out insufficient information on patient names and check-in statuses, leading to confusion and rework.
  • Users often face technical issues with Qminder, including glitches and app crashes during peak usage.
  • Users feel that Qminder has unnecessary features like excessive questions and a lack of tailored notifications.
  • Users report experiencing update issues with Qminder, causing disruptions and loss of essential reminder functionality.

What Are Recent G2 Reviews of Qminder?

NetFUNNEL

Zero Down, Cost Efficiency! NetFUNNEL is a powerful online traffic management solution designed to ensure system stability during high-demand periods. By effectively controlling traffic flow with features like virtual waiting rooms and path control, it prevents service downtime and enhances user experience. Trusted by organizations across various industries, NetFUNNEL guarantees seamless digital operations even during peak times. Service downtime, slow performance, and malicious bot traffic can severely impact user experience and harm brand reputation, making advanced traffic management not just an option but a necessity. NetFUNNEL empowers organizations to optimize server resources, block harmful bots, and prevent IT downtime, ensuring service availability and a seamless digital experience. With its advanced, cloud-based virtual waiting room, organizations can efficiently control web traffic, helping to reassure users, keep them engaged, and improve overall service credibility. The reliability and scalability of NetFUNNEL have made it the preferred choice for over 600 customers across diverse industries. Renowned organizations such as Starbucks Korea, Samsung, Hyundai Motors, SK Telecom, Asiana Airlines, and Nike Korea have entrusted NetFUNNEL to manage significant traffic spikes and block malicious bots during critical periods. Whether handling large-scale promotional events, ticketing sales, or sudden traffic surges, NetFUNNEL ensures operations continue without disruptions. By resolving traffic management challenges, blocking harmful bot activity, and preventing service outages, NetFUNNEL not only enhances user satisfaction but also protects brand reputation. With this robust solution in place, businesses can confidently handle even the most demanding situations, freeing them from the stress of downtime and ensuring smooth and uninterrupted operations every time.

Average Rating: 4.8/5.0

Total Reviews: 35

How Do G2 Users Rate NetFUNNEL?

  • Ease of Use: 9.2/10 (Category avg: 9.3/10)

Who Is the Company Behind NetFUNNEL?

  • Seller: STCLab
  • Year Founded: 2020
  • HQ Location: Seoul, South Korea
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®
  • Ownership: support@stclab.com

Who Uses This Product?

  • Company Size: 51% Medium, 46% Large

What Are Recent G2 Reviews of NetFUNNEL?

Qmatic

Qmatic is a global leader in queue management and appointment scheduling solutions for enterprise organizations. Our suite of solutions enables you to efficiently manage queues and appointments, reduce wait times, and enhance operational efficiency. We offer a comprehensive range of tools tailored to meet the unique needs of large-scale enterprises, including advanced queuing systems, appointment scheduling options, virtual queuing, and self-service solutions. Whether you prefer a flexible SaaS-based model or an on-premises setup, Qmatic provides effective solutions to optimize your customer experiences. Collaborating with partners worldwide, we manage over 2 billion customer journeys each year across more than 65,000 systems in over 120 countries and various sectors, including finance, healthcare, retail, and public services. Our capabilities include: - Appointment scheduling - Queue management - Self-service - Virtual queuing - Messaging and communication - Virtual meetings - Customer feedback - Reporting and analytics - Check-in kiosks - Integrations with platforms such as Microsoft Outlook, Salesforce, Teams, Webex, BI tools, CRM systems, and more.

Average Rating: 3.9/5.0

Total Reviews: 22

How Do G2 Users Rate Qmatic?

  • Location-based Peformance Reports: 5.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 6.0/10 (Category avg: 8.8/10)
  • Digital Signage: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Qmatic?

  • Seller: Qmatic
  • Year Founded: 1981
  • HQ Location: Mölndal, SE
  • Twitter: @qmatic
    5,253 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    268 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 36% Medium, 32% Large

What Do G2 Reviewers Say About Qmatic?

AI-generated summary from verified user reviews

Pros
  • Users value the easy customization of Qmatic, allowing seamless adaptation to various needs and preferences.
  • Users find Qmatic's ease of use essential for efficient queue management and enhancing the customer experience.
  • Users value the customizable user interface of Qmatic, enhancing their virtual and in-person customer interactions.
  • Users value Qmatic for its efficient queue management, enhancing customer experience and boosting sales significantly.
  • Users value Qmatic for its effective customer flow management, enhancing satisfaction and reducing wait times significantly.
Cons
  • Users report poor customer support, citing slow response times and difficulty in accessing assistance for issues.
  • Users experience setup difficulties with Qmatic, often facing long installation times and inadequate support during the process.
  • Users find difficult navigation in Qmatic's configuration modules impacts their ability to efficiently manage queues and services.
  • Users often face integration issues, experiencing slow connections and complexity that can hinder usability and efficiency.
  • Users report poor support, facing delays in issue resolution and limited communication from QMatic's support team.

What Are Recent G2 Reviews of Qmatic?

What Are G2 Users Discussing About Qmatic?

WaitWell

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

Average Rating: 4.7/5.0

Total Reviews: 99

How Do G2 Users Rate WaitWell?

  • Location-based Peformance Reports: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.6/10 (Category avg: 8.8/10)
  • Digital Signage: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind WaitWell?

  • Seller: WaitWell Inc.
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Calgary, Canada
  • Twitter: @WaitWell2
    90 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Triage Specialist
  • Top Industries: Higher Education, Education Management
  • Company Size: 49% Small, 28% Medium

What Do G2 Reviewers Say About WaitWell?

AI-generated summary from verified user reviews

Pros
  • Users find WaitWell easy to use, enjoying seamless integration and real-time updates for a smoother check-in process.
  • Users rave about the exceptional customer support provided by WaitWell, quickly addressing needs and implementing suggestions.
  • Users appreciate the user-friendly interface of WaitWell, making it easy for staff and students to use.
  • Users laud WaitWell for its easy setup, making implementation and learning smooth for both staff and students.
  • Users value WaitWell for its ease of setup and integration, enhancing both staff and student experiences significantly.
Cons
  • Users note that wait time inaccuracies can lead to confusion and disrupt the scheduling process during busy periods.
  • Users find limited customization options in WaitWell restrict their ability to tailor service experiences to specific needs.
  • Users find the missing features frustrating, as managing queues and events is often tedious and inefficient.
  • Users face customization difficulty with WaitWell, particularly in adapting forms for specific services and branding needs.
  • Users find difficult navigation challenging, especially with complex queues and lack of clear tutorials for assistance.

What Are Recent G2 Reviews of WaitWell?

Customer Experience Solutions

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate Customer Experience Solutions?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 9.4/10 (Category avg: 8.8/10)
  • Digital Signage: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Customer Experience Solutions?

  • Seller: ACF Technologies
  • Year Founded: 2003
  • HQ Location: Asheville, NC
  • Twitter: @ACF_Tech
    462 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Banking
  • Company Size: 39% Medium, 36% Large

What Are Recent G2 Reviews of Customer Experience Solutions?

What Are G2 Users Discussing About Customer Experience Solutions?

Qtrac Virtual Queuing and Appointment Scheduling Platform

Organizations have instrumented every digital touchpoint. But their branches, stores, clinics, and offices are still a blind spot. Qtrac instruments the frontline. Better experience, smarter operations, real intelligence from every visit. Qtrac is an In-Person Service Platform for service-driven organizations. It replaces manual lobby processes with one system for appointment scheduling, virtual queuing, check-in, customer updates, and staff coordination. Customers can book ahead or join a virtual line, check in from their phone, a kiosk, or a QR code, and get real-time updates so they can wait without standing in line. If you came here looking for “virtual queuing” or “appointment scheduling,” you are in the right place. But the line is not the story. What matters is the visit: why someone came in, how they were routed, what happened during service, and what outcome it produced. Qtrac captures real-time, first-party signals across the visit so leaders can see what is working, spot bottlenecks, and improve consistency across locations over time. What you can do with Qtrac Deliver a better experience -Support appointments and walk-ins in one flow -Offer mobile, kiosk, QR, and on-site check-in -Send real-time updates that reduce uncertainty and crowding Orchestrate service in real time -Route customers to the right service or staff member -Coordinate staff execution as demand changes -Reduce manual intervention in the lobby Turn visits into intelligence -Understand demand patterns, wait conditions, abandonment, and performance differences across locations -See how staffing decisions impact outcomes -Make every location perform more like your best one Request a demo at qtrac.com to see how Qtrac instruments the frontline and turns every visit into experience, orchestration, and intelligence.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Qtrac Virtual Queuing and Appointment Scheduling Platform?

  • Location-based Peformance Reports: 8.2/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Qtrac Virtual Queuing and Appointment Scheduling Platform?

  • Seller: Lavi Industries
  • Year Founded: 1979
  • HQ Location: Valencia, CA
  • Twitter: @LaviIndustries
    220 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    96 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration, Retail
  • Company Size: 56% Medium, 29% Small

What Are Recent G2 Reviews of Qtrac Virtual Queuing and Appointment Scheduling Platform?

What Are G2 Users Discussing About Qtrac Virtual Queuing and Appointment Scheduling Platform?

QLess

QLess specializes in queue management, appointment scheduling, virtual meetings and callback queueing. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower customers to wait when, where and how they want. With our cloud-based software, organizations are able to deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies and staff productivity. On average, customers wait times decrease by 64%, daily customers served increases by up to 21% and appointment no-shows decrease by up to 47%.

Average Rating: 4.3/5.0

Total Reviews: 22

How Do G2 Users Rate QLess?

  • Location-based Peformance Reports: 8.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.2/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 7.9/10 (Category avg: 8.8/10)
  • Digital Signage: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind QLess?

  • Seller: QLess
  • Year Founded: 2007
  • HQ Location: Pasadena, CA
  • Twitter: @QLess
    797 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education
  • Company Size: 43% Small, 30% Large

What Do G2 Reviewers Say About QLess?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of QLess, praising its simple implementation and straightforward daily operation.
  • Users praise the responsive support from QLess, making operations smoother and enhancing overall user satisfaction.
  • Users value the user-friendly interface of QLess, finding it easy to implement and manage daily operations.
  • Users value the efficient appointment management of QLess, praising its ease of implementation and integration into operations.
  • Users find the Booking Management feature of QLess extremely helpful for convenient check-in from anywhere.
Cons
  • Users face feature issues with QLess, including long ticket resolution times and inadequate staff knowledge.
  • Users find the learning curve steep, with inadequate training and inconsistent support hindering effective use of QLess.
  • Users notice the missing features in QLess, like the inability to view all user service assignments easily.
  • Users express concerns about poor support, citing slow ticket resolutions and unhelpful staff interactions.
  • Users experience setup difficulties with QLess due to inadequate training and inconsistent support staff knowledge.

What Are Recent G2 Reviews of QLess?

What Are G2 Users Discussing About QLess?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 10.0/10 (Category avg: 8.8/10)
  • Digital Signage: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

TablesReady

Eliminate long lines with effortless queue management. Starting at $0, TablesReady is an easy-to-use digital waitlist and online booking platform that keeps you organized and your customers happy by making physical lines a thing of the past. No dirty pagers or other expensive equipment required. Simply notify guests when it’s their turn via SMS with a single click or tap. Get intelligent estimated wait times, online check-in, a public waitlist view for your guests to see their place in line and much, much more all for one low price. Try TablesReady for free today!

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate TablesReady?

  • Location-based Peformance Reports: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind TablesReady?

  • Seller: TablesReady
  • Year Founded: 2009
  • HQ Location: Rye, New Hampshire
  • Twitter: @tablesready
    62 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Are Recent G2 Reviews of TablesReady?

What Are G2 Users Discussing About TablesReady?

jrni

jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors & Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time.

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate jrni?

  • Location-based Peformance Reports: 9.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind jrni?

  • Seller: JRNI
  • Year Founded: 2008
  • HQ Location: London, United Kingdom
  • Twitter: @JRNI_inc
    2,062 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Retail
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About jrni?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of JRNI, quickly providing solutions and enhancing overall satisfaction.
  • Users appreciate the streamlined appointment management of JRNI, enhancing both efficiency and customer experience across channels.
  • Users commend the exceptional customer service of JRNI, highlighting responsiveness and a proactive approach to support.
  • Users commend JRNI's exceptional support and intuitive interface, making appointment scheduling a seamless experience for everyone.
  • Users commend JRNI for their responsive support, consistently going above and beyond to meet their needs and suggestions.
Cons
  • Users express frustration with update issues, noting delays and unexpected changes that disrupt their workflow and setup.
  • Users desire the ability to delete holidays in bulk from calendars, improving management and efficiency.
  • Users often face complex settings due to internal firewall restrictions, hindering access to admin configuration pages.
  • Users find email issues challenging for technical support, preferring direct communication for problem-solving clarity.
  • Users find error handling challenging, especially when resolving technical issues through email rather than direct communication.

What Are Recent G2 Reviews of jrni?

What Are G2 Users Discussing About jrni?

Qwaiting

Qwaiting is a leading SaaS-focused queue management software that helps industries deliver faster, smarter, and more personalized experiences. Designed for enterprises and growing businesses, Qwaiting replaces frustration with freedom. It lets customers check in virtually, wait remotely, and get served seamlessly, while giving organizations real-time visibility into operations, staff performance, and customer flow. From retail and healthcare to government offices and banks, Qwaiting helps businesses increase service efficiency, boost satisfaction, and turn waiting time into engagement time. With intuitive setup, multi-location management, and predictive data insights, Qwaiting integrates effortlessly into your daily operations and brand experience. Trusted globally by leaders like DHL Express, Skechers, Singtel, the Ministry of Health Singapore, and Changi Airport, Qwaiting empowers organizations to move from managing queues to mastering customer experiences. Start your transformation today with a free 14-day trial. No credit card required.

Average Rating: 4.8/5.0

Total Reviews: 8

How Do G2 Users Rate Qwaiting?

  • Location-based Peformance Reports: 9.2/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 9.4/10 (Category avg: 8.8/10)
  • Digital Signage: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Qwaiting?

  • Seller: Shrivra
  • Year Founded: 2016
  • HQ Location: Singapore , SG
  • Twitter: @ShrivraCRM
    199 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®
  • Phone: +65 6909 9163

Who Uses This Product?

  • Company Size: 50% Medium, 38% Small

What Do G2 Reviewers Say About Qwaiting?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Qwaiting, praising its seamless integration and intuitive interface for efficient management.
  • Users admire the easy setup of Qwaiting, allowing quick onboarding and immediate benefits for managing appointments efficiently.
  • Users appreciate how Qwaiting streamlines appointment management, optimizing bookings and reducing no-shows effectively.
  • Users love the automatic scheduling feature of Qwaiting, enhancing appointment management and operational efficiency significantly.
  • Users love the automation efficiency of Qwaiting, streamlining bookings and reducing no-shows effortlessly in their clinics.
Cons
  • Users find the limited customization options of Qwaiting to be a drawback in adapting the product to their needs.
  • Users find the mobile version cumbersome, taking too long to manage appointments and interviews effectively.

What Are Recent G2 Reviews of Qwaiting?

What Are G2 Users Discussing About Qwaiting?

Verint Appointment and Queuing Software

Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your omnichannel strategy and engage customers seamlessly online, via social media and your physical stores. With a variety of appointment scheduling, queue management, event booking, task management, and data analytics features, Verint Retail Choreography is the go-to tool you need to manage all in-branch and online customer activities while getting the most out of your employees. Enterprise retail and banking organizations have experienced significant improvements with Verint Retail Choreography. Results include: • 62% walkout reduction • 60% increase in follow-up bookings • 33% average transaction value increase • 10% increase in overall store conversion

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Verint Appointment and Queuing Software?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Appointment and Queuing Software?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 36% Medium, 27% Large

What Are Recent G2 Reviews of Verint Appointment and Queuing Software?

What Are G2 Users Discussing About Verint Appointment and Queuing Software?

Leyline

Many enterprises are talking about customer experience and customer centricity, but totally ignore first impression – the very first step of the customer journey. Leyline creates a great context for a stress free and pleasurable branch visit by allowing customer to book appointment or take place in queue using his favorite device. Inside the branch customer will be greeted by your brand colored kiosk and user interface. Patented design, no infrastructure required, transparent licensing, tailored statistics, operative management, notifications.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Leyline?

  • Location-based Peformance Reports: 5.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 7.5/10 (Category avg: 8.8/10)
  • Digital Signage: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Leyline?

  • Seller: Enter
  • HQ Location: Grottammare, AP
  • Twitter: @enter
    2,965 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Leyline?

What Are G2 Users Discussing About Leyline?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024