Best Queue Management Software

How Many Queue Management Software Products Does G2 Track?

Total Products under this Category: 121

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: WaitWell (+0.02%) - Among all products in this category, WaitWell recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Queue Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 1,100+ Authentic Reviews
  • 121+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Queue Management Software

G2 Grid® for Queue Management Software plotting products by satisfaction and market presence

Highlighted products: Waitwhile, Wavetec, Qminder, NetFUNNEL, WaitWell, Qmatic, Customer Experience Solutions, and Engageware.

Underlying data: [Grid® JSON](https://www.g2.com/categories/queue-management/grids.json?focus%5B%5D=waitwhile&focus%5B%5D=wavetec&focus%5B%5D=qminder&focus%5B%5D=netfunnel&focus%5B%5D=waitwell&focus%5B%5D=qmatic&focus%5B%5D=acf-technologies-customer-experience-solutions&focus%5B%5D=engageware)

Waitwhile

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 330

How Do G2 Users Rate Waitwhile?

  • Location-based Peformance Reports: 8.9/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.9/10 (Category avg: 8.8/10)
  • Digital Signage: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Waitwhile?

  • Seller: Waitwhile, Inc
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Associate, Ambassador
  • Top Industries: Retail, Consumer Services
  • Company Size: 47% Small, 31% Medium

What Do G2 Reviewers Say About Waitwhile?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Waitwhile, finding it efficient and visually pleasing for managing appointments.
  • Users find Waitwhile easy to use and navigate, enhancing their experience with smooth functionality and quick access to information.
  • Users praise the easy setup of Waitwhile, facilitating quick appointment creation and seamless management.
  • Users appreciate the seamless appointment management of Waitwhile, enhancing communication and improving customer experiences significantly.
  • Users value the time efficiency of Waitwhile, praising its user-friendly design and streamlined task management.
Cons
  • Users find the client experience confusing for the elderly due to unclear waitlist options and privacy concerns.
  • Users desire missing features like granular permissions and SMS alerts for a more comprehensive Waitwhile experience.
  • Users often face messaging issues with Waitwhile, impacting communication and the reliability of appointment updates.
  • Users find inefficient processes with Waitwhile, struggling with queue management and software integration issues.
  • Users report a notable learning curve for new users, especially when it comes to customization and settings.

What Are Recent G2 Reviews of Waitwhile?

What Are G2 Users Discussing About Waitwhile?

Wavetec

Wavetec is a global customer experience technology company that designs, builds and deploys queue management, self-service and digital signage solutions for banks, healthcare providers, government agencies, telecom operators and retailers. Since 1986, Wavetec has delivered more than 30,000 systems in over 80 countries, serving more than 160 enterprise clients and 500+ public sector and SME organizations. Wavetec owns the full stack, from in-house hardware and software to deployment and local support, so clients work with one accountable partner from design to rollout. Queue Management (Spectra QMS): Organize walk-ins, appointments and virtual queues in one platform. Spectra 2.0 adds live customer-flow analytics, branch simulation and AI Traffic Forecasting to plan staffing before demand arrives. Virtual and WhatsApp Queuing (Mobile-Q): Customers join queues from their phone or WhatsApp and get live updates, so they can wait anywhere. Appointment Scheduling: Web and WhatsApp booking, check-in, rescheduling and reminders that reduce no-shows. Digital Signage (Donatello): Indoor and outdoor displays that guide visitors, show wait times and share information at every touchpoint. Customer Feedback (Opinion Plus): Real-time feedback kiosks and surveys that show what customers think while there's still time to act. Branch Automation: C-Quick bulk cash deposit machines, cheque deposit with AI visual recognition, and account opening and card issuance kiosks. Telecom Self-Service: The Edge SIM-dispensing kiosk with KYC-ready flows, managed through ViOS device and fleet operations. Financial Market Displays: LED stock tickers, video walls and market data displays installed at more than 25 stock exchanges worldwide. AI (Nexia): Nexia-Q AI guidance and the Nexia family of AI products bring forecasting, simulation and decision support to customer-flow operations. Wavetec's solutions are built for enterprise environments, with SOC 2 and ISO 27001-aligned security, role-based access, audit logs and ADA/WCAG accessibility. Eleven regional offices support clients locally, exporting to more than 80 countries.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate Wavetec?

  • Location-based Peformance Reports: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.6/10 (Category avg: 8.8/10)
  • Digital Signage: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Wavetec?

  • Seller: Wavetec
  • Year Founded: 1986
  • HQ Location: Dubai
  • LinkedIn® Page: www.linkedin.com
    427 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About Wavetec?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer service of Wavetec, highlighting fast responses and effective solutions for their needs.
  • Users commend Wavetec for its excellent customer support, with quick responses and effective solutions for their needs.
  • Users appreciate the rapid response time of Wavetec, ensuring quick support and efficient problem resolution.
  • Users are pleased with the online appointment management features of Wavetec, enhancing convenience for both customers and staff.
  • Users value the excellent support from Wavetec, appreciating their straightforward solutions for managing line queues.
Cons
  • Users face limited functionality issues requiring persistent support, which can disrupt operations and extend installation timelines.
  • Users experience additional costs due to extended installation timelines requiring extra coordination and resources for Wavetec systems.
  • Users occasionally face temporary loss of functionality, requiring them to reach out to support for quick resolution.
  • Users find the difficult setup challenging, requiring more resources and coordination than anticipated for optimal deployment.
  • Users find the learning curve challenging, especially when limited resources hinder effective self-installation and coordination.

What Are Recent G2 Reviews of Wavetec?

What Are G2 Users Discussing About Wavetec?

Qminder

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Average Rating: 4.6/5.0

Total Reviews: 250

How Do G2 Users Rate Qminder?

  • Location-based Peformance Reports: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.9/10 (Category avg: 8.8/10)
  • Digital Signage: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Qminder?

  • Seller: Qminder
  • Company Website:
  • Year Founded: 2011
  • HQ Location: London, UK
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Hospital & Health Care
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About Qminder?

AI-generated summary from verified user reviews

Pros
  • Users commend Qminder for its ease of use, making check-ins and customer interactions efficient and straightforward.
  • Users find Qminder extremely helpful for customer communication, enhancing experiences with easy access and timely notifications.
  • Users appreciate Qminder's ease of use, enhancing customer check-ins and streamlining operations seamlessly and efficiently.
  • Users value Qminder's efficiency, appreciating its ease of use and quick setup for smooth customer management.
  • Users enjoy the convenience of Qminder, streamlining customer queues and enhancing service efficiency across multiple branches.
Cons
  • Users complain about access issues with Qminder, citing frustrations with sign-in requirements and editing times.
  • Users are frustrated with the insufficient information provided by Qminder, leading to confusion and potential errors in patient identification.
  • Users often face technical issues with Qminder, including glitches and app crashes during peak usage.
  • Users find the unnecessary features in Qminder, like excessive questions and limited notifications, hinder usability and efficiency.
  • Users report experiencing update issues with Qminder, causing disruptions and loss of essential reminder functionality.

What Are Recent G2 Reviews of Qminder?

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WaitWell

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

Average Rating: 4.7/5.0

Total Reviews: 102

How Do G2 Users Rate WaitWell?

  • Location-based Peformance Reports: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.6/10 (Category avg: 8.8/10)
  • Digital Signage: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind WaitWell?

  • Seller: WaitWell Inc.
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Calgary, Canada
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Triage Specialist
  • Top Industries: Higher Education, Education Management
  • Company Size: 49% Small, 28% Medium

What Do G2 Reviewers Say About WaitWell?

AI-generated summary from verified user reviews

Pros
  • Users find WaitWell's ease of use impressive, enhancing service efficiency for guests and staff alike.
  • Users commend the responsive customer support of WaitWell, enhancing their overall experience and resolving issues promptly.
  • Users value the easy setup of WaitWell, making it user-friendly and efficient for both guests and staff.
  • Users commend WaitWell for its user-friendly design, enabling seamless interactions for both guests and staff.
  • Users appreciate the user-friendly interface of WaitWell, enhancing efficiency and organized service for both staff and guests.
Cons
  • Users express concern over data inaccuracy, highlighting issues with wait times and tracking of service interactions.
  • Users are frustrated by the limited report customization in WaitWell, hindering tailored evaluations across service points.
  • Users find the missing features in WaitWell challenging, especially with queue management and configuration improvements needed.
  • Users find customization difficult in WaitWell, limiting their ability to tailor reports and settings effectively.
  • Users find difficult navigation challenging, especially with multiple queues and lack of helpful tutorials for updates.

What Are Recent G2 Reviews of WaitWell?

NetFUNNEL

Zero Down, Cost Efficiency! NetFUNNEL is a powerful online traffic management solution designed to ensure system stability during high-demand periods. By effectively controlling traffic flow with features like virtual waiting rooms and path control, it prevents service downtime and enhances user experience. Trusted by organizations across various industries, NetFUNNEL guarantees seamless digital operations even during peak times. Service downtime, slow performance, and malicious bot traffic can severely impact user experience and harm brand reputation, making advanced traffic management not just an option but a necessity. NetFUNNEL empowers organizations to optimize server resources, block harmful bots, and prevent IT downtime, ensuring service availability and a seamless digital experience. With its advanced, cloud-based virtual waiting room, organizations can efficiently control web traffic, helping to reassure users, keep them engaged, and improve overall service credibility. The reliability and scalability of NetFUNNEL have made it the preferred choice for over 600 customers across diverse industries. Renowned organizations such as Starbucks Korea, Samsung, Hyundai Motors, SK Telecom, Asiana Airlines, and Nike Korea have entrusted NetFUNNEL to manage significant traffic spikes and block malicious bots during critical periods. Whether handling large-scale promotional events, ticketing sales, or sudden traffic surges, NetFUNNEL ensures operations continue without disruptions. By resolving traffic management challenges, blocking harmful bot activity, and preventing service outages, NetFUNNEL not only enhances user satisfaction but also protects brand reputation. With this robust solution in place, businesses can confidently handle even the most demanding situations, freeing them from the stress of downtime and ensuring smooth and uninterrupted operations every time.

Average Rating: 4.8/5.0

Total Reviews: 35

How Do G2 Users Rate NetFUNNEL?

  • Ease of Use: 9.2/10 (Category avg: 9.3/10)

Who Is the Company Behind NetFUNNEL?

  • Seller: STCLab
  • Year Founded: 2020
  • HQ Location: Seoul, South Korea
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®
  • Ownership: support@stclab.com

Who Uses This Product?

  • Company Size: 51% Medium, 46% Large

What Are Recent G2 Reviews of NetFUNNEL?

Qmatic

Qmatic is a global leader in queue management and appointment scheduling solutions for enterprise organizations. Our suite of solutions enables you to efficiently manage queues and appointments, reduce wait times, and enhance operational efficiency. We offer a comprehensive range of tools tailored to meet the unique needs of large-scale enterprises, including advanced queuing systems, appointment scheduling options, virtual queuing, and self-service solutions. Whether you prefer a flexible SaaS-based model or an on-premises setup, Qmatic provides effective solutions to optimize your customer experiences. Collaborating with partners worldwide, we manage over 2 billion customer journeys each year across more than 65,000 systems in over 120 countries and various sectors, including finance, healthcare, retail, and public services. Our capabilities include: - Appointment scheduling - Queue management - Self-service - Virtual queuing - Messaging and communication - Virtual meetings - Customer feedback - Reporting and analytics - Check-in kiosks - Integrations with platforms such as Microsoft Outlook, Salesforce, Teams, Webex, BI tools, CRM systems, and more.

Average Rating: 3.9/5.0

Total Reviews: 22

How Do G2 Users Rate Qmatic?

  • Location-based Peformance Reports: 5.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 6.0/10 (Category avg: 8.8/10)
  • Digital Signage: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Qmatic?

  • Seller: Qmatic
  • Year Founded: 1981
  • HQ Location: Mölndal, SE
  • LinkedIn® Page: www.linkedin.com
    268 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 36% Medium, 32% Large

What Do G2 Reviewers Say About Qmatic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Qmatic, finding its interface intuitive and setup straightforward for managing queues.
  • Users appreciate the intuitive and user-friendly interface of Qmatic, enhancing queue management and customer experience.
  • Users praise the dedicated customer service of Qmatic, enhancing their experience and ensuring effective solutions.
  • Users value the easy customization of Qmatic, allowing for individual adjustments and enhanced user experience.
  • Users value the helpful support of Qmatic, enabling quick responses to enhance customer satisfaction significantly.
Cons
  • Users face poor customer support, experiencing slow response times and difficulty accessing assistance for system issues.
  • Users find setup difficulties frustrating, with long installation times and slow support response hindering their experience.
  • Users report connection issues with Qmatic, citing slow integrations and difficulties in reconnecting after disruptions.
  • Users find difficult navigation in Qmatic's configuration module, complicating their ability to effectively manage queues and services.
  • Users find the integration issues frustrating, as connections can be slow and complex requiring multiple attempts for success.

What Are Recent G2 Reviews of Qmatic?

What Are G2 Users Discussing About Qmatic?

Customer Experience Solutions

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate Customer Experience Solutions?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 9.4/10 (Category avg: 8.8/10)
  • Digital Signage: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Customer Experience Solutions?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Banking
  • Company Size: 39% Medium, 36% Large

What Are Recent G2 Reviews of Customer Experience Solutions?

What Are G2 Users Discussing About Customer Experience Solutions?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 10.0/10 (Category avg: 8.8/10)
  • Digital Signage: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Engageware?

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users find Engageware's ease of use invaluable for booking appointments and managing schedules effortlessly.
  • Users find Engageware to be incredibly helpful for scheduling and managing appointments, enhancing overall communication and efficiency.
  • Users value the responsive customer support of Engageware, enhancing their experience with efficient assistance and guidance.
  • Users value the efficiency of Engageware, enhancing time management and improving overall performance and experience.
  • Users value the comprehensive knowledge base of Engageware, enhancing both internal and external communication effectively.
Cons
  • Users find Engageware to be expensive, making it challenging to meet subscription requirements despite its benefits.
  • Users struggle with layout issues in Engageware, finding the interface disorganized and difficult to navigate.
  • Users find the learning curve challenging with Engageware, facing complexity and requiring substantial technical support.
  • Users find the complexity of Engageware challenging, particularly regarding its pricing and configuration requirements.
  • Users struggle with integration issues in Engageware, finding calendar sync and UI organization problematic for workflow efficiency.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

QLess

QLess specializes in queue management, appointment scheduling, virtual meetings and callback queueing. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower customers to wait when, where and how they want. With our cloud-based software, organizations are able to deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies and staff productivity. On average, customers wait times decrease by 64%, daily customers served increases by up to 21% and appointment no-shows decrease by up to 47%.

Average Rating: 4.3/5.0

Total Reviews: 22

How Do G2 Users Rate QLess?

  • Location-based Peformance Reports: 8.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.2/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 7.9/10 (Category avg: 8.8/10)
  • Digital Signage: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind QLess?

  • Seller: QLess
  • Year Founded: 2007
  • HQ Location: Pasadena, CA
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education
  • Company Size: 43% Small, 30% Large

What Do G2 Reviewers Say About QLess?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of QLess, highlighting its simplicity for daily operations and management.
  • Users praise the responsive support from QLess, emphasizing their thoroughness and excellent customer interactions.
  • Users appreciate the user-friendly interface of QLess, making it simple to manage appointments and engage with guests.
  • Users value the ease of appointment management with QLess, benefiting from smooth integration and simple interfaces.
  • Users appreciate the convenient booking management of QLess, enjoying the ease of remote check-in and QR code features.
Cons
  • Users report feature issues with QLess, including slow ticket completion and inconsistent support staff knowledge.
  • Users struggle with a steep learning curve due to inadequate training and turnover among support staff.
  • Users find the missing features in QLess frustrating, as essential functionalities are not yet implemented.
  • Users report poor support, citing slow ticket resolution and unhelpful staff interactions, impacting overall satisfaction.
  • Users face setup difficulties with QLess due to lack of training and inconsistent support staff knowledge.

What Are Recent G2 Reviews of QLess?

What Are G2 Users Discussing About QLess?

TablesReady

TablesReady is a waitlist, reservation and guest-texting app for restaurants and any business where people wait in line. Staff add walk-ins from a phone, tablet or computer, guests get a text when it's their turn, and nobody has to hand out pagers or shout names across the lobby. More than 2,000 locations use TablesReady, and we've been building it since 2011. ON EVERY PLAN, INCLUDING FREE - A digital waitlist your whole team can share, with unlimited users and live updates on every device - Guests add themselves by QR code, from your website or at a self check-in iPad - One tap sends a "you're up" text or an automated voice call, with delivery status on every message - A public page shows guests their place in line and estimated wait, and it can run on a lobby TV - Basic reservations and appointments in the same list as walk-ins - WhatsApp notifications for guests outside the US and Canada STARTER ADDS - Two-way texting, so guests can reply - AI-predicted wait times that learn overnight from each location's own history by party size, day and hour (you can switch them off and quote waits yourself) - Detailed analytics and more messages BUSINESS ADDS - Online bookings from your website and from Google Search and Maps with Reserve with Google - Table management with a floor plan, a day timeline by table, staff member or room, and time blocking - Deposits and prepayments through Stripe (2% TablesReady fee plus Stripe's fees) - Square integration: Square orders land on your waitlist or to-go list and the guest gets a text when the order is ready - Custom properties for VIPs, allergies, membership numbers or anything else you track - Saved replies, SMS automations, text-to-join, geofencing and data exports - API, webhooks and Zapier PRICING Free costs $0 for 150 messages and up to 100 parties a month. Starter is from $39/mo ($34/mo billed annually) and Business from $79/mo ($69/mo billed annually). Both have a 14-day free trial with no credit card. Message allowances are for US and Canadian numbers (a tenth elsewhere). No per-cover fees and no contracts. Enterprise adds custom terms, invoice billing, onboarding and an uptime SLA. WHO USES IT Independent restaurants, breweries and food trucks, plus salons, clinics, car washes, bowling alleys, retail checkout lines, pickup counters and event activations. You can rename "parties", "tables" and "reservations" to fit your business. WHERE WE'RE NOT THE RIGHT FIT We don't have a diner network like OpenTable or Resy, and our floor plan doesn't sync table status from a POS such as Toast. There's a native app for iPhone and iPad; on Android, staff use the web app saved to the home screen. Support is by email (phone support on Enterprise).

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate TablesReady?

  • Location-based Peformance Reports: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind TablesReady?

  • Seller: TablesReady
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Rye, New Hampshire
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Are Recent G2 Reviews of TablesReady?

What Are G2 Users Discussing About TablesReady?

Frontlion

Frontlion helps organizations manage and improve in-person service interactions between customers and frontline employees. The platform manages the journey from appointment and arrival through check-in, virtual queuing, service, and follow-up, while helping frontline teams coordinate and deliver better service. Frontlion also captures structured data from these interactions, giving organizations visibility and operational intelligence across service locations to improve customer experience, frontline performance, and operations.

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate Frontlion?

  • Location-based Peformance Reports: 8.2/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Frontlion?

Who Uses This Product?

  • Top Industries: Government Administration, Retail
  • Company Size: 57% Medium, 28% Small

What Are Recent G2 Reviews of Frontlion?

What Are G2 Users Discussing About Frontlion?

jrni

jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors & Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time.

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate jrni?

  • Location-based Peformance Reports: 9.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 8.3/10 (Category avg: 8.8/10)
  • Digital Signage: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind jrni?

  • Seller: JRNI
  • Year Founded: 2008
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Banking
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About jrni?

AI-generated summary from verified user reviews

Pros
  • Users commend JRNI for its exceptional customer support, noting their proactive and responsive assistance throughout the user experience.
  • Users value the easy appointment management with JRNI, enhancing both team efficiency and customer experience.
  • Users appreciate the responsive and proactive customer service from JRNI, which enhances their overall experience and satisfaction.
  • Users value JRNI for their exceptional support and consultancy, enhancing queue management and customer experience remarkably.
  • Users highlight the responsive support of JRNI, praising its quick and proactive assistance that enhances their experience.
Cons
  • Users find update delays frustrating, especially when unexpected changes disrupt established customer journeys and workflows.
  • Users face calendar issues with JRNI, particularly in mass deletion of holidays which complicates management.
  • Users face complex settings issues due to internal firewall configurations blocking access to admin pages.
  • Users find that email issues can complicate problem-solving, making technical support more challenging than necessary.
  • Users find error handling challenging due to difficulties in resolving specific technical issues via email support.

What Are Recent G2 Reviews of jrni?

What Are G2 Users Discussing About jrni?

Qwaiting

Qwaiting is a leading SaaS-focused queue management software that helps industries deliver faster, smarter, and more personalized experiences. Designed for enterprises and growing businesses, Qwaiting replaces frustration with freedom. It lets customers check in virtually, wait remotely, and get served seamlessly, while giving organizations real-time visibility into operations, staff performance, and customer flow. From retail and healthcare to government offices and banks, Qwaiting helps businesses increase service efficiency, boost satisfaction, and turn waiting time into engagement time. With intuitive setup, multi-location management, and predictive data insights, Qwaiting integrates effortlessly into your daily operations and brand experience. Trusted globally by leaders like DHL Express, Skechers, Singtel, the Ministry of Health Singapore, and Changi Airport, Qwaiting empowers organizations to move from managing queues to mastering customer experiences. Start your transformation today with a free 14-day trial. No credit card required.

Average Rating: 4.8/5.0

Total Reviews: 9

How Do G2 Users Rate Qwaiting?

  • Location-based Peformance Reports: 9.2/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 9.6/10 (Category avg: 8.8/10)
  • Digital Signage: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Qwaiting?

  • Seller: Shrivra
  • Year Founded: 2016
  • HQ Location: Singapore , SG
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®
  • Phone: +65 6909 9163

Who Uses This Product?

  • Company Size: 50% Small, 40% Medium

What Do G2 Reviewers Say About Qwaiting?

AI-generated summary from verified user reviews

Pros
  • Users find Qwaiting's ease of use remarkable, streamlining appointment management and enhancing operational efficiency effortlessly.
  • Users highlight the easy setup of Qwaiting, allowing for quick onboarding and seamless integration with existing systems.
  • Users highlight the seamless appointment management of Qwaiting, enhancing efficiency with automation and integration features.
  • Users love the automatic scheduling feature of Qwaiting, streamlining bookings and reducing no-shows effectively.
  • Users praise Qwaiting for its automation efficiency, enhancing appointment management and reducing no-shows effortlessly.
Cons
  • Users find the limited customization options of Qwaiting unsatisfactory, hindering their ability to tailor the experience.
  • Users find the mobile interface cumbersome, as managing appointments and interviews is slow and difficult.

What Are Recent G2 Reviews of Qwaiting?

What Are G2 Users Discussing About Qwaiting?

Verint Appointment and Queuing Software

Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your omnichannel strategy and engage customers seamlessly online, via social media and your physical stores. With a variety of appointment scheduling, queue management, event booking, task management, and data analytics features, Verint Retail Choreography is the go-to tool you need to manage all in-branch and online customer activities while getting the most out of your employees. Enterprise retail and banking organizations have experienced significant improvements with Verint Retail Choreography. Results include: • 62% walkout reduction • 60% increase in follow-up bookings • 33% average transaction value increase • 10% increase in overall store conversion

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Verint Appointment and Queuing Software?

  • Location-based Peformance Reports: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Appointment and Queuing Software?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Company Size: 36% Medium, 27% Large

What Are Recent G2 Reviews of Verint Appointment and Queuing Software?

What Are G2 Users Discussing About Verint Appointment and Queuing Software?

Leyline

Many enterprises are talking about customer experience and customer centricity, but totally ignore first impression – the very first step of the customer journey. Leyline creates a great context for a stress free and pleasurable branch visit by allowing customer to book appointment or take place in queue using his favorite device. Inside the branch customer will be greeted by your brand colored kiosk and user interface. Patented design, no infrastructure required, transparent licensing, tailored statistics, operative management, notifications.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Leyline?

  • Location-based Peformance Reports: 5.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.3/10)
  • Clerk Performance Reports: 7.5/10 (Category avg: 8.8/10)
  • Digital Signage: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Leyline?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Large

What Are Recent G2 Reviews of Leyline?

What Are G2 Users Discussing About Leyline?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024