--- title: Verint CX Automation Reviews meta_title: 'Verint CX Automation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Verint CX Automation works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 48 scale: '5' date_modified: '2026-07-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint CX Automation Reviews **Vendor:** Verint **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 48 ## About Verint CX Automation Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. ## Verint CX Automation Pros & Cons **What users like:** - Users commend the **AI technology** in Verint CX Automation, enhancing agent efficiency and providing valuable insights. (5 reviews) - Users find Verint CX Automation's **ease of use** exceptional, making customer insights and reporting straightforward. (5 reviews) - Users highlight the **innovative features** of Verint CX Automation, particularly noting its game-changing Speech Analytics and reporting capabilities. (3 reviews) - Users value the **seamless integration options** of Verint CX Automation, enhancing their operational efficiency and flexibility. (3 reviews) - Users value the **flexibility and customization** of Verint CX Automation, enabling tailored solutions that enhance efficiency. (2 reviews) - Users value the **efficiency** of Verint CX Automation, appreciating its seamless implementation and user-friendly reporting capabilities. (2 reviews) - Users find the **accessible customer support** and easy reporting features of Verint CX Automation highly beneficial. (1 reviews) - Customization (1 reviews) - Users find **easy implementation** with Verint CX Automation, allowing seamless updates and valuable insights into customer experience. (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users face a steep **learning curve** with Verint CX Automation, complicating integration and requiring extensive staff training. (4 reviews) - Users find the **complexity** of Verint CX Automation challenging, particularly in integration and user training. (3 reviews) - Users experience **integration issues** when connecting legacy systems and existing tools, hindering the overall effectiveness of Verint CX Automation. (3 reviews) - Users report that Verint CX Automation has **transcription accuracy issues** , affecting the quality of automated responses. (1 reviews) - Users face challenges with the **difficult implementation** of Verint CX Automation, affecting overall integration and organizational efficiency. (1 reviews) - Users cite **high costs** as a significant con of Verint CX Automation, impacting overall value and accessibility for organizations. (1 reviews) - Lack of Clarity (1 reviews) ## Verint CX Automation Reviews ### 1. Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I really appreciate the ease of use and the ability of Verint CX Automation to crawl words, which has been a game changer for my staff's knowledge and in helping customers. Knowledge Management is the most popular change among all staff, and my team is still learning the full potential of what we can do with Quality Monitoring. The initial setup was good, and I'm very likely to recommend it. **What do you dislike about Verint CX Automation?** Training of management users after implementation could be improved. A check-in would be helpful because we don't know what we don't know. We had self-paced training before we had access to the system, which made it clunky for the managers. The IVA rollout has been difficult. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to reduce AHT for customers and reps, ensure one source of truth, and improve quality monitoring with data analytics. It's easy to use, boosts staff knowledge, and enhances customer service. **Official Response from Adrienn Tordai:** > Hi there – thank you so much for your wonderful review of Verint CX Automation, and for the 5-star rating! We're thrilled to hear that Knowledge Management has been a game-changer for your staff and customers, and that the ability to crawl words has made such a difference. It's great to know your team is continuing to discover the full potential of Quality Monitoring, and that the platform is helping reduce AHT. We truly appreciate you sharing your feedback on post-implementation training for management users – a check-in is a thoughtful suggestion. This kind of input helps us improve how we support customers after go-live. We're looking forward to continuing to support you in achieving business needs within your line of work. Keep up the great work! ### 2. Decent Tool, Speed and Accuracy Concerns **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I find that Verint CX Automation's call summary feature is really helpful because it reduces AHT by eliminating the need for agents to type out call notes, creating more uniformity across notes. I also like the entire package that Verint offers since the bundling prices help smaller businesses get into the space. Additionally, I appreciate the robust options available to choose from. **What do you dislike about Verint CX Automation?** The speed and accuracy of Verint CX Automation are problematic. The bot would lock up and need to be restarted, or there would be a loss of data altogether, which then turns into a manual process that we were trying to eliminate. Also, we ended up going with other solutions for more customizability and APIs to load additional applications that we are currently using. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint CX Automation helps reduce Average Handle Time (AHT) by automating call notes, providing more uniformity across notes. **Official Response from Adrienn Tordai:** > Hi there! Thank you for sharing your positive experiences with our call summary feature and bundling prices. We understand your concerns about speed and accuracy and apologize for any inconvenience this has caused. We are committed to addressing these issues and improving the overall performance of our system. If you're still experiencing difficulties, we would like to work with you to resolve them. We are unable to see your name or company from this review, so please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can help you achieve better outcomes in your line of work. Thanks again for taking the time to leave your feedback. Have a great day! ### 3. Revolutionizing Our Branch Operations with Verint CX Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Richard G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** I appreciate Verint CX Automation for revolutionizing our branch operations. The AI-driven forecasting model in the WFM system matches reality by accounting for our unique branch banking needs, which means we're not overstaffed during lulls or overwhelmed during peak times. It saves me time by handling the heavy lifting of scheduling. The mobile app functionality empowers my team with flexibility, allowing them to swap shifts, request time off, and check schedules efficiently, boosting morale and engagement. I value the dynamic scheduling system that automates mundane tasks, freeing up about 20% of our week to focus on client relationships. Seamless integration with our existing ecosystem gives us a comprehensive 'One Workforce' view without IT issues. Overall, Verint CX Automation enhances accuracy, allows for better ground-level FTE management, and optimizes performance. **What do you dislike about Verint CX Automation?** More automation in WFM branch is needed. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint CX Automation reduces our analytics workload, saving us time and increasing accuracy. Its AI-driven forecasting in the WFM system helps with better on-ground FTE performance. **Official Response from Adrienn Tordai:** > Hi Richard! Thank you for your review of Verint CX Automation! We're glad to hear how impactful the AI‑driven forecasting and dynamic scheduling capabilities have been for your branch operations, from improving staffing accuracy to boosting morale. It’s wonderful to hear that automation is saving your team time and helping you focus more on client relationships. We appreciate you noting that additional automation within WFM for branch operations would be valuable. Feedback like this helps guide our ongoing enhancements. Thank you again for sharing your experience! ### 4. Efficient Customer Insights, Slight Lag in Response **Rating:** 4.5/5.0 stars **Reviewed by:** Brady m. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I use Verint CX Automation for understanding customer needs and love how it allows me to get answers efficiently for customers, which really helps in keeping our agents happy. I appreciate how it increases our Net Promoter Score (NPS) and makes us more efficient. The initial setup was easy, and it's a tool I would definitely recommend strongly to others. **What do you dislike about Verint CX Automation?** It could be faster. At times, it lags in getting answers. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for understanding customer needs and getting answers efficiently for customers, which increases our NPS and keeps agents happy. **Official Response from Adrienn Tordai:** > We're thrilled to hear that Verint CX Automation has been instrumental in increasing your efficiency and NPS. We value your feedback about the lag in response and will take steps to address this issue. Thanks again for sharing your experiences. Have a great day! ### 5. Streamlined Operations with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** I use Verint CX Automation for the complete suite from IVA to WFM, and it helps with faster call closure, insight, and workforce allocation. I notice cost savings from reduced Average Handle Time and agent churn. I like that my dyslexic agents feel less stressed and can concentrate better on the customer. This enables me to efficiently identify opportunities and get the right people on board at the right time. The initial setup was very easy, especially with Verint support, and that's a big plus for me. **What do you dislike about Verint CX Automation?** I would like to see an updated DPA. Modern dev techniques have undermined its ability to trigger accurately - this needs fixing. **What problems is Verint CX Automation solving and how is that benefiting you?** I achieve faster call closure, gain insights, and allocate workforce effectively. It reduces stress for dyslexic agents, allows better opportunity identification, and cuts costs from AHT to agent churn. **Official Response from Adrienn Tordai:** > Hi John! Thank you for your review of Verint CX Automation! We're glad to hear that the full suite, from IVA to WFM, is helping you achieve faster call closure, gain meaningful insights, and allocate your workforce more effectively. We also value your note regarding the need for an updated DPA. Insights like this help guide our ongoing improvements. Thank you again for sharing your experience! ### 6. Boosts Customer Support Efficiency with AI Assistance **Rating:** 3.0/5.0 stars **Reviewed by:** Srikant L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Verint CX Automation?** I use Verint CX Automation because it automates customer support, assists agents, and improves overall customer experience while reducing costs. I appreciate the AI-powered bots like IVA, Agent Copilot, Quality Bot, and analytical tools. They automate customer interactions, assist agents in real time, and generate actionable insights, making customer support faster, smarter, and more cost-efficient. The initial setup was easy. **What do you dislike about Verint CX Automation?** It could improve by making AI response more accurate, context aware and easier to customize for different business needs. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to automate customer support, making it faster and more cost-efficient while improving customer experience with AI and real-time agent assistance. **Official Response from Adrienn Tordai:** > Hi Srikant! Thank you for your review of Verint CX Automation! We're glad to hear that the AI capabilities and easy setup are helping make customer support more efficient and cost‑effective. Also, thank you for your notes on AI responses and context improvements. Feedback like this is invaluable as we continue evolving the solution. We’d welcome any additional insight on what would make your experience even stronger and how we can earn a higher star rating from you. Feel free to update your review any time. Cheers! ### 7. Effortless Setup, Boosts Contact Center Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I like the ease with which Verint CX Automation can be implemented and understood, especially in terms of the data outputs. The initial setup was easy compared to the value we're getting from the tool. It really helps in automating quality assurance for the contact center, and it effectively identifies the largest areas to focus on for training and coaching. **What do you dislike about Verint CX Automation?** The out of the box reporting needs to be improved at this time. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to automate quality assurance, which helps identify the largest areas to focus on for training and coaching. **Official Response from Adrienn Tordai:** > Hi there! We're pleased to hear that you are finding value in the ease of implementation and the benefits for your contact center training with Verint CX Automation. Your feedback on the reporting is noted, and we will strive to enhance it for a more comprehensive experience. Feel free to update this review any time in the future. Have a great day! ### 8. Comprehensive Call Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** shawn r. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint CX Automation?** I appreciate that Verint CX Automation allows us to evaluate 100% of calls compared to just 1%, which helps us gain quicker access into agent behavior on calls. **What do you dislike about Verint CX Automation?** The transcription isn't good. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to evaluate 100% of calls compared to just 1%, gaining quicker access into agent behavior on calls. **Official Response from Adrienn Tordai:** > We're pleased to hear that Verint helps you evaluate 100% of calls and gain quicker access into agent behavior. Feel free to expand on your feedback so we can continue improving the solution. Have a great day! ### 9. Valuable Insights but Needs Data Export Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Bethan B. | Premium Cabin Crew, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Verint CX Automation?** I like the category volume charts in Verint CX Automation, as they allow me to quickly visualize monthly volumes within speech categories, which helps in identifying issues or changes. I also appreciate the interaction exports feature. **What do you dislike about Verint CX Automation?** The interaction exports are very messy and contain lots of data that isn’t required. I wish there was the ability to select what you want to see on an export. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to gain insights into hot topics with speech categories and assess business changes efficiently. Category volume charts help me visualize monthly volumes, making it easier to identify issues or trends. **Official Response from Adrienn Tordai:** > Hi Bethan! Thank you for your review of Verint CX Automation! We're glad the category volume charts and interaction exports help you quickly spot trends and changes. We appreciate your notes about exports needing some cleanup. Feedback like this helps us continue improving usability for all roles. Thanks again for sharing your experience! ### 10. Quick Insights and Ease of Use with Verint CX Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint CX Automation?** I use Verint CX Automation for customer insights and surveys, and it definitely provides quicker insights which are crucial. I really like the ease of use and find the process for getting insights to leaders to be quick. The initial setup was simple with a proof of concept. **What do you dislike about Verint CX Automation?** I think there should be more innovation and quicker with training insights. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for customer insights and surveys, providing quicker insights to leaders with ease of use. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're thrilled to hear the platform is delivering quicker insights and that the ease of use is making it simple to get those insights into the hands of your leaders. It's also great to know the initial setup with a proof of concept was a smooth experience. We appreciate you sharing where we can keep pushing – continued innovation and faster training of insights are exactly the kinds of areas we're focused on improving. Feel free to update your review any time to reflect your latest experiences. Keep up the great work! ### 11. Seamless Five9–Verint Integration Unlocks Automation for Our Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** The biggest benefit I’ve seen so far is the ability to merge the calls data with our Verint software. **What do you dislike about Verint CX Automation?** It’s great that we’re already using Verint for all WFM needs and that we have Five9 for our phone to be able to move towards automation like Flex Time bot that will drastically improve work life balance for our call center. **What problems is Verint CX Automation solving and how is that benefiting you?** Getting contact data and actually benefiting from using that data to improve our CX **Official Response from Adrienn Tordai:** > Hi there! We appreciate your feedback and are pleased to hear that the integration of calls data with our Verint software is providing significant benefits for your call center. Once you're a regular user of the Timeflex bot, feel free to return to this review and share your experiences. Have a great day! ### 12. Outdated and Complicated with Setup Challenges **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint CX Automation?** I use Config Studio and Forms within Verint CX Automation. **What do you dislike about Verint CX Automation?** I feel like the CM PRO Solution is outdated with high code configs. I think CM PRO should be more of a no or low code solution, but right now it's a MED-high code solution. The setup took years, though it's not Verint's fault 100%. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint CX Automation helps us manage cases for 311 staff and users across our city. **Official Response from Adrienn Tordai:** > Hi there – thank you for taking the time to share your experience with Verint. We're glad to hear that Config Studio and Forms are working well for you, and that the platform is helping your team manage cases for 311 staff and users across your city. At the same time, we are sorry to hear that the CM PRO solution hasn't met your expectations, particularly around the level of coding required for configuration. As we are unable to see your name or company from this review, please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can work together on elevating your experience. Please don't hesitate to reach out, and feel free to update your review down the line as your experience evolves. ### 13. Effortless Workforce Management with Verint CX Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I like that Verint CX Automation is easy to use and very comprehensive. The workforce management features are very deep and the coaching is great. The initial setup was very easy, which was a big plus. **What do you dislike about Verint CX Automation?** price **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for automating and managing workforce tasks. It's comprehensive and easy to use, with deep workforce management features and great coaching capabilities. **Official Response from Adrienn Tordai:** > Hi there – thank you so much for your fantastic review of Verint CX Automation, and for the 5-star rating. We're delighted to hear the platform has been easy to use and that the depth of our workforce management and coaching capabilities is making a real difference for your team. We also appreciate you sharing your feedback on price – it's valuable input that helps us as we continue developing our solution. We're looking forward to supporting you in achieving business needs within your line of work. Keep up the great work! ### 14. Streamlined Call Analysis with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ian W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** I like how Verint CX Automation summarizes calls and groups trends to show what our customers are calling about. It's working well for us right now, and we're pleased with it. The initial setup was really easy. **What do you dislike about Verint CX Automation?** Updates and fixes are slow to be deployed **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for analyzing customer data, which helps by summarizing calls and grouping trends to show why customers call. **Official Response from Adrienn Tordai:** > Hi Ian! We're thrilled to hear that Verint CX Automation is helping you analyze customer data and summarize calls. We appreciate your note about the slow deployment of updates and fixes, and we are actively working to address this issue. Feel free to expand on your feedback any time. Have a great day! ### 15. Robust Data Integration, Needs Better Categorization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint CX Automation?** I like the connectivity Verint CX Automation provides, especially through its data layer and attribute mapping. The initial setup was very easy. **What do you dislike about Verint CX Automation?** I find predictive categorization could be improved. **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for reporting and it helps manage scattered data from multiple sources. I like the connectivity and it assists with data layer and attribute mapping. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're really glad the connectivity has been valuable for you, especially the data layer and attribute mapping, and that the initial setup was a straightforward experience. We'd love to make the platform even better for you – it sounds like predictive categorization is one area where we have room to grow. If you have a moment, we'd welcome the chance to hear more about what would make your experience a 5-star one, so we can keep improving where it matters most to you. Please feel free to update your review down the line as things evolve. Thanks again for sharing your feedback! ### 16. Easy Setup and Time-Saving Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Seb B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** I find Verint CX Automation easy to use and insightful even though we are just getting started with it. It saves time for our team, which is really valuable. I appreciate that the setup was very easy with help from Verint. **What do you dislike about Verint CX Automation?** Not so much the system but selling the usefulness with the operation **What problems is Verint CX Automation solving and how is that benefiting you?** I find Verint CX Automation saves time and is easy to use. **Official Response from Adrienn Tordai:** > Hi there! Thank you for your review of Verint CX Automation! We're glad to hear that the solution has been easy to set up and is already helping your team save valuable time as you get started. Thanks again for sharing your experience and feel free to update your review any time in the future. ### 17. Effortlessly Enhances Evaluation Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** James K. | Experience Performance Team, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Verint CX Automation?** I like that Verint CX Automation looks easy enough to manage and execute. It seems more efficient and factual, reducing potential subjectivity. The team also gave a great presentation related to it. **What do you dislike about Verint CX Automation?** Reduction of Human jobs **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to reduce manual effort, increasing overall efficiency. It helps in performing quality reviews focused on performance, and it’s easy to manage and factual, minimizing subjectivity. **Official Response from Adrienn Tordai:** > Hi James! thank you for your review of Verint CX Automation! We're glad to hear that your solution(s) feel easy to manage and they help reduce subjectivity in evaluations while boosting overall efficiency. Thank you again for taking the time to share your experience! ### 18. Broad View on Quality, Ideal Platform Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I like that Verint CX Automation gives us a broad view to help us spot trends. I also appreciate that it's part of a platform I already use every day. **What do you dislike about Verint CX Automation?** I don't have exact transcription so that can be tough. **What problems is Verint CX Automation solving and how is that benefiting you?** It gives us a broad view to help us spot trends. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear the platform is giving you a broad view to help spot trends, and that it fits naturally into a platform you already use every day. We also appreciate you noting the value that exact transcription could add – we hope to have you as an exact transcription user soon, as we think it would further strengthen the insights you're already getting. Feel free to update your review any time to reflect your latest experiences. Keep up the great work! ### 19. Effortless Insight Discovery with Verint CX Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine B. | Speech analytics analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Verint CX Automation?** I find Verint CX Automation very easy to use, which allows me to quickly investigate and uncover insights for the business. I like that everything works very, very well. **What do you dislike about Verint CX Automation?** Nothing **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation for speech analytics and it allows me to quickly investigate and uncover insights for the business. **Official Response from Adrienn Tordai:** > Hi Catherine! Thank you for your review of Verint CX Automation! We're glad to hear the solution is saving your analysts valuable time and helping them focus on deeper discovery work. We appreciate your positive feedback and are thrilled that GenAI and the new transcription capabilities are proving to be game changers for your team. Thanks again for sharing your experience! ### 20. Data-Driven Efficiency with Simplicity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** I like that Verint CX Automation gathers a large amount of information, which reduces the need for staffing. The initial setup was simple. **What do you dislike about Verint CX Automation?** Having to purchase each feature separately. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint CX Automation reviews a mass amount of data, reducing the need for staffing. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear the platform is helping you gather and review large amounts of data efficiently, easing the need for additional staffing, and that you found the initial setup simple. We always want to deliver the best possible experience, so we'd love to understand what would make Verint CX Automation a 5-star solution for you. If you have a moment, we'd welcome hearing more about how we can improve the value you're getting. Please feel free to update your review down the line as things evolve. Thanks again for your feedback! ### 21. Eases the Process Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint CX Automation?** It eases the process and helps automate a lot of the work **What do you dislike about Verint CX Automation?** Learning the ins and outs and how to build from scratch **What problems is Verint CX Automation solving and how is that benefiting you?** It is helping streamline a lot of the universal questions that usually adds time to our forms **Official Response from Adrienn Tordai:** > We're glad to hear that Verint CX Automation is easing the process for you and helping to automate work. We understand that learning the ins and outs and building from scratch can be challenging. Feel free to explore existing training available to you, for example through Verint Academy. Feel free to expand on your feedback so we can continue improving the solution in meaningful ways. Have a great day! ### 22. User-Friendly but Needs Improved Accuracy **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** I like the ease of use of Verint CX Automation. It helps me understand trends effectively using its analytics capabilities. **What do you dislike about Verint CX Automation?** Accuracy **What problems is Verint CX Automation solving and how is that benefiting you?** I use Verint CX Automation to understand trends in analytics. It's easy to use, but I think its accuracy could improve. **Official Response from Adrienn Tordai:** > Hi there! Thank you for your review of Verint CX Automation! We're glad to hear that the platform’s ease of use and analytics capabilities are helping you understand trends more effectively. It seems that accuracy hasn’t fully met your expectations, and we appreciate you highlighting this. Feedback like yours helps us continue refining the experience. Feel free to return and update your feedback and share more details any time! ### 23. Clear Best Practices and Latest Verint Suite Utilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Verint CX Automation?** This presentation give some clear examples of good practices and latest utilities inside the verint suite **What do you dislike about Verint CX Automation?** Nothing. I wish a few of my coleagues could have assisted **What problems is Verint CX Automation solving and how is that benefiting you?** I’m a technician. Having a clearer understanding of this capabilities help me to understand my customers and make easier for me help them. Also brings me the opportunity to upsell **Official Response from Adrienn Tordai:** > Hi there! Thank you for your review of Verint CX Automation! We appreciate you taking the time to share your thoughts. Please feel free to share any additional insights at any time. ### 24. Solid Data Hub for Tracking Customer Interactions Across the Lifecycle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** A solid data hub, with the ability to continue tracking and using interaction data throughout the customer lifecycle. **What do you dislike about Verint CX Automation?** There are a lot of different bots, and the costs to add on can really add up. **What problems is Verint CX Automation solving and how is that benefiting you?** The ability to highlight interactions and surface information quickly **Official Response from Adrienn Tordai:** > Hi there! We're glad to hear that you found the data hub solid and tracking customer interactions throughout the lifecycle is straightforward. Feel free to expand on your feedback any time so we can continue improving the solution. Have an excellent day! ### 25. Exact Transcription and Genie Bot Make Customer Interaction Analysis Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint CX Automation?** As a customer interaction analyst I like exact transcription bot and genie bot. **What do you dislike about Verint CX Automation?** Still in the process of embedding full CX Automation so nothing I dislike yet. **What problems is Verint CX Automation solving and how is that benefiting you?** Better transcription accuracy and automated insights to reduce time and waste. **Official Response from Adrienn Tordai:** > Hi there! Thank you for your review of Verint CX Automation. We're glad to hear that the Exact Transcription Bot and Genie Bot are already making your customer interaction analysis more efficient. Since you shared such positive early impressions, we’d be interested to learn what we can do even better to earn a full five‑star experience from you. We appreciate the feedback and look forward to supporting you along the way! ### 26. Verint CX Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** José Martín R. | Ingeniero de software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint CX Automation?** Currently the companies goal are in the possibility to integrate best solution in their operation ecosystems and Verint IA offers complete automation platform for apply best practices and carry on the business operation for a next level. **What do you dislike about Verint CX Automation?** Now, I consider that the functionalities offered, are good. **What problems is Verint CX Automation solving and how is that benefiting you?** Automate process. **Official Response from Adrienn Tordai:** > Hi José – thank you for rating Verint Open CCaaS five stars! We are thrilled to hear that you are especially happy with the AI innovation process and the automations. As you gather more feedback about Verint Open CCaaS, feel free to come back and update your review any time. Have a great day! Cheers ### 27. AI-driven, insightful CCaaS with slight learning curve. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Verint CX Automation?** AI-Driven Insights: Users have highlighted the platform's speech analytics capabilities, noting that accurate transcriptions provide valuable insights into customer interactions, enhancing coaching opportunities and ensuring compliance. ​ Seamless Cloud Integration: The platform's cloud-based nature facilitates easy implementation and updates, allowing organizations to modernize contact center operations at their own pace. ​ Recognition and Awards: Verint Open CCaaS has been recognized with several accolades, including the Best Customer Engagement Solution at the UC Today Partner Awards and the Best Use of AI at the 2024 CX Awards, underscoring its innovation and effectiveness. **What do you dislike about Verint CX Automation?** Learning Curve: Some users have reported a learning curve associated with the platform's administration, though this is often mitigated once mastered. ​ Integration Challenges: Certain businesses with unique models have faced challenges integrating the platform with existing tools, highlighting potential flexibility limitations. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint Open CCaaS is solving key contact center challenges like: Fragmented customer experiences by unifying channels into one platform. Lack of visibility into customer interactions through advanced analytics and AI-driven insights. Inefficient agent performance by enabling better coaching and real-time guidance. Limited flexibility with a cloud-native, open architecture that integrates easily with existing tools. Benefits: Improved customer satisfaction with more personalized, seamless service. Increased efficiency from automation and actionable insights. Stronger compliance and quality assurance through robust monitoring tools. Faster decision-making thanks to real-time data and reporting. **Official Response from Adrienn Tordai:** > Thank you for sharing your experience with Verint Open CCaaS. We're glad to hear that you appreciate the AI-driven insights, seamless cloud integration, and the recognition and awards the platform has received. Also, thank you for noting areas to improve. We're continuously working to improve the user experience and flexibility of our platform. Feel free to update this review with new insights any time in the future. Have a great day! ### 28. cx ai **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed E. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint CX Automation?** the fact of using AI that helps agents to answer customer calls **What do you dislike about Verint CX Automation?** it can let agent depend on them which makes them rely on it **What problems is Verint CX Automation solving and how is that benefiting you?** helps agents know the correct info so reliability and efficiently and time saving as well **Official Response from Adrienn Tordai:** > Hi Mohamed – thank you for your review of Verint CX Automation! We're glad to hear the AI features are helping agents respond more efficiently. You mentioned concerns about agent reliance—could you tell us more about how this impacts your team’s workflow? Your insights are appreciated. Best regards ### 29. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Tom G. | Mgmt Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint CX Automation?** Makes live easier in the customer and the customer experience **What do you dislike about Verint CX Automation?** Can be cumbersome at times and hard to integrate **What problems is Verint CX Automation solving and how is that benefiting you?** Customer calls **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear it's helping improve the customer experience. You mentioned that integration can be cumbersome—could you share more about where you've run into difficulties? Your input helps us better understand user needs. Best regards ### 30. Verint CX Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint CX Automation?** Verint CX Automation is very easy to use and the features are innovative **What do you dislike about Verint CX Automation?** We are using Verint through Five 9 and the transcription needs work to transcribe correctly **What problems is Verint CX Automation solving and how is that benefiting you?** Verint CX automation is giving us the ability to monitor 100% of our agents to ensure policies and procedures are followed correctly **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear it's helping you monitor agent performance effectively. You mentioned transcription challenges through Five9—if you're willing to share more, we’d appreciate learning how this impacts your workflow. Feel free to update your review anytime to reflect your latest experiences. Cheers! ### 31. Flexibility and customize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Verint CX Automation?** Flexibility and Customization: Open Architecture: Unlike traditional CCaaS, Verint Open CCaaS offers an open architecture, allowing businesses to choose and integrate best-of-breed vendors for various contact center operations. Modular Approach: The platform's modular design enables businesses to add new capabilities and integrations without disrupting ongoing operations. Tailored Solutions: This flexibility allows organizations to create solutions that precisely meet their unique needs, improving efficiency and customer satisfaction. **What do you dislike about Verint CX Automation?** high costs, limitations of first-generation CCaaS, and the difficulty of integrating legacy systems with the cloud. Additionally, some organizations may face challenges in educating staff and fostering collaboration across departments to fully leverage the platform's capabilities. Elaboration: **What problems is Verint CX Automation solving and how is that benefiting you?** enhance customer experiences, optimize operations, and improve security **Official Response from Adrienn Tordai:** > Hi there! We're glad to hear that you appreciate the flexibility and customization options of Verint's ecosystem. We also appreciate your notes on common difficulties. Should you encounter any issues around moving to the cloud or onboarding, please do not hesitate to reach out to Customer Support. Feel free to update this review with further insights in the future. Have a great day! ### 32. Full Featured CX Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint CX Automation?** Self Service Functionality and lots of integration options. **What do you dislike about Verint CX Automation?** Wide range of features can be intimidating. **What problems is Verint CX Automation solving and how is that benefiting you?** Making agents more efficient and improving Custoemr Self Service and Experieince. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear the self-service functionality and integration options are working well for you. Feel free to share more about your experience with the features. . If you haven’t already, consider exploring Verint Academy — it offers instructor-led and self-paced learning to help uncover capabilities. You can update your review anytime to reflect your latest experiences. Cheers! ### 33. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint CX Automation?** Being able to use what is given as a starting point. **What do you dislike about Verint CX Automation?** Unique needs of the customer potentially **What problems is Verint CX Automation solving and how is that benefiting you?** Starting point and then following through **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Verint CX Automation! We're glad to hear you’ve found it easy to get started. You mentioned the unique needs of the customer as a potential challenge—if you're open to it, we'd love to hear more about what specific needs you'd like better support for. Have a great day! ### 34. Good conf **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint CX Automation?** Information provided on up and coming tech **What do you dislike about Verint CX Automation?** All good so far, day 2, great information at this point **What problems is Verint CX Automation solving and how is that benefiting you?** Automation technology for our operations **Official Response from Adrienn Tordai:** > Hi there – thank you for your review and for joining us at Verint Engage! We're glad to hear you found the conference informative, especially around emerging technologies. We hope you enjoyed the rest of the event! ### 35. CX Automation Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Verint CX Automation?** Being able to connect several surveys together for a 360 view of the customer experience. **What do you dislike about Verint CX Automation?** That custom properties are not customizable (selecting which custom properties apply to which survey) for different surveys in the case management platform. **What problems is Verint CX Automation solving and how is that benefiting you?** Automating the case management process of our VOC program and that is allowing faster resolution of customer needs as well as identifying trend drivers. **Official Response from Adrienn Tordai:** > Hi there! Thank you for taking the time to submit a 10/10 review about Verint CX Automation! We're thrilled to hear that you enjoy the 360 view of multiple surveys at the same time. Also great to hear about your success in automation which resulted in faster resolution times. We appreciate you pointing out the editing challenges with custom properties. We value your input on this and are always looking for ways to improve. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers ### 36. It was great, very easy to use and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Verint CX Automation?** Verint Da Vinci Ai is the best thing that could've happened. It makes the process super easy. **What do you dislike about Verint CX Automation?** I have no dislikes! It's a well rounded software. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint Open CCaaS is really solving the problem of disconnected systems and clunky customer service experiences. Before, everything felt scattered—agents had to jump between different tools, and it was hard to get a full picture of the customer journey. Now, with Verint, everything is more connected and streamlined. **Official Response from Adrienn Tordai:** > We're thrilled to hear that you find Verint Open CCaaS easy to use and helpful, especially with Da Vinci Ai. We're glad to provide a well-rounded solution that solves the problem of disconnected systems and clunky customer service experiences. Thank you for sharing your positive experience! Feel free to add to your insights any time in the future. Cheers ### 37. Game Changer for our Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Candy L. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Verint CX Automation?** Speech Analytics has been a game-changer for our operations! The accurate transcriptions provide incredible insights into customer interactions, and the automated quality forms have streamlined our evaluation process. It’s allowed us to focus on coaching opportunities while ensuring compliance and enhancing customer experience. Highly recommend! **What do you dislike about Verint CX Automation?** Complexity and training can be segmented, and there should be more offerings that incorporate and cover the entire network of the product **What problems is Verint CX Automation solving and how is that benefiting you?** Helping us harness insights into call drivers, agent behavior, and shed light on opportunities for website and application improvements. **Official Response from Adrienn Tordai:** > Hi Candy! We're delighted to hear that Verint Open CCaaS/Verint Speech Analytics has helped you harness insights into call drivers, agent behavior, and uncover opportunities for website and application improvements. Your feedback about the training and coverage of our product network is valuable, and we will take it into account as we strive to provide a more comprehensive solution for our customers. Keep up the excellent work! Have a great day. ### 38. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Verint CX Automation?** Variety of options to Forecast and the solutions available **What do you dislike about Verint CX Automation?** I have not see any at this time! I will update if I find a dislike! **What problems is Verint CX Automation solving and how is that benefiting you?** It adds flexibility with an open approach. It also increases CX Automation. **Official Response from Adrienn Tordai:** > Hi there! Thank you for the 5/5 review and for highlighting the flexibility and variety of forecasting options in Verint CX Automation! We're thrilled to hear it's adding value to your CX strategy and appreciate your thoughtful feedback. ### 39. Want to improve your customer experience and rep performance, Verint is for you! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Verint CX Automation?** Insight is easy to garner from the application! The tools make it easy to root cause and sum up the customer experience. Implementing new updates is easy in the cloud. **What do you dislike about Verint CX Automation?** Downsides? Hard to find any. The only one thing I can think of is a tiny piece of functionality that was lost in DPA when it was on prem. **What problems is Verint CX Automation solving and how is that benefiting you?** Customer Experience gaps are more easily closed when we can use the Verint tools and integrate them with our customer data. **Official Response from Adrienn Tordai:** > Hi there! Thank you for rating Verint Open CCaaS 5/5! We're thrilled to hear that you found it easy to garner insight and implement updates in the cloud. Hope you were able to find a new workaround for the mentioned functionality that is now not available to you. If you are still facing any issues due to this, feel free to reach out to your CSMs and request a sync to discuss next steps. We're excited to support you on your CX journey going forward! Thanks again for taking the time to rate us. Keep up the great work! Cheers ### 40. Verint CCaaS Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Luke R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint CX Automation?** Verint allows us to leverage the latest AI technologies to glean actionable insights through speech analytics and innovative bot technologies. **What do you dislike about Verint CX Automation?** Verint administration has a bit of a learning curve, but once mastered, one can effectively manage your workforce. **What problems is Verint CX Automation solving and how is that benefiting you?** Verint is providing us new insights through speech analytics that allow us to understand the perspectives of our client base in a near real-time perspective. **Official Response from Adrienn Tordai:** > Hi Luke – thank you so much for rating Verint Open CCaaS so highly! We are thrilled to hear that you are able to leverage the latest in AI through analytics and Verint’s bot technologies. If you have any great success stories to share about Verint Speech Analytics, let us know! Also, thank you for the feedback on the administrative side. We’re always working on improving our onboarding experience. If you are looking to expand your knowledge, feel free to join Verint Connect or Verint Academy. Have an excellent day. Cheers! ### 41. Using CCaaS has been a good experience and learning curve. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Verint CX Automation?** Verint Open CCaas has given our leaders more insihgt into our business and customer needs. The ease of implementing the solution made it pretty seamless. **What do you dislike about Verint CX Automation?** Because our business model is unique, there have been some challenges with the lack of flexibility within the tool. It's been somewht difficult working to integrate it in with some of the other tools we use. **What problems is Verint CX Automation solving and how is that benefiting you?** Is helping us understand why customers are dissatisfied and the other things they're calling about. **Official Response from Adrienn Tordai:** > Hi there! We're glad to hear that you've had a positive experience with Verint Open CCaaS and that it has provided valuable customer insights for your leadership. We understand the importance of flexibility in a tool, and we appreciate your feedback about the challenges you've faced. We're continuously working to improve our solutions, and your input is valuable in that process. If you have any further suggestions, feel free to update this review any time. Keep up the great work! Cheers ### 42. Open platform for multiple vendor integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Andy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint CX Automation?** The abillity to bring your own call client and integrate with Verint **What do you dislike about Verint CX Automation?** There are a lot of different modules and its hard to know which ones i really need. **What problems is Verint CX Automation solving and how is that benefiting you?** We use this as part of a Contact CEnter solutionc entered around ChromeOS **Official Response from Adrienn Tordai:** > Hi Andy – thank you so much for rating Verint Open CCaaS five stars! We are thrilled to hear that you like Verint’s integration abilities. Also, we appreciate your feedback on the different modules. If you’re ever in doubt, feel free to reach out to your CSM or join Verint Connect and connect with peers on best practices. Have a wonderful day! Cheers ### 43. Refreshing Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Tom G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint CX Automation?** User friendly, many more options, outstanding reporting, AI **What do you dislike about Verint CX Automation?** Nothing. So far it has been easy to learn and the training partners have been outstanding. **What problems is Verint CX Automation solving and how is that benefiting you?** Less time spend manually scoring agents, increased production for the QA team **Official Response from Adrienn Tordai:** > Hi Tom – thank you for rating Verint Open CCaaS five stars! We are thrilled to hear that you found the solutions user friendly and the AI and reporting useful. You also noted that it’s been an easy learning curve and that you’ve realized some ROIs in spending less time doing manual work – that’s amazing progress! As you gather more feedback about Verint Open CCaaS, feel free to come back and update your review any time. Have a great day! Cheers ### 44. Great session, was very informative, **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Verint CX Automation?** CSSaaS will help us in scheduling and enavative in call center **What do you dislike about Verint CX Automation?** nothing much i found dislike about Verint Open CCaaS Platform **What problems is Verint CX Automation solving and how is that benefiting you?** Verint Open CCaaS Platform has more ease to use, qulity control ### 45. Has been a great experience and was definitely the right solution for a call back system. **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy S. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Verint CX Automation?** It is easy for our members to use, our employees to use and very easy to get reporting off of the website. The support they offer if you have questions is easy to access as well. **What do you dislike about Verint CX Automation?** I cannot think of anything that I dislike about using Fonolo. **What problems is Verint CX Automation solving and how is that benefiting you?** Our members were angry with the wait time to talk to a representative and we had many complaints. We were also causing additional abandoned calls as they would hang up and call back. Members started using it the first day and acted as though we had always had the service. Complaints were reduced as were the abandoned calls. ### 46. Fonolo is an amazing company **Rating:** 5.0/5.0 stars **Reviewed by:** Eriberto M. | Implementation Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Verint CX Automation?** Their solution is very flexible and easy to implement. Maintenance is equally very straightforward. When requesting assistance from them, they are always responsive and give requests urgency. **What do you dislike about Verint CX Automation?** I really don't have anything on the negative side. As a wishlist item, I would like to see the ability to confirm the caller is on the phone before delivering a callback to an agent. This would address situations where the caller does not answer or is not available when the agent calls them back. **What problems is Verint CX Automation solving and how is that benefiting you?** We had concerns from callers about the wait times. Since callers no longer have to wait on the phone, these concerns are seldom heard. ### 47. Efficient callback service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Verint CX Automation?** Ease of use, very little maintenance required **What do you dislike about Verint CX Automation?** They're on a calendar year schedule so we're billled quarterly; yet we're on a fiscal year schedule, so budgeting is a bit more complicated. **What problems is Verint CX Automation solving and how is that benefiting you?** Our members and customers are more satisfied with the solution rather than having to wait on hold. ### 48. Professional and very well organised **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Verint CX Automation?** Ease of use for the product and the technical expertise are very well recieved **What do you dislike about Verint CX Automation?** Nothing at present, we are just about to on board our first customers **What problems is Verint CX Automation solving and how is that benefiting you?** We required a call back solution for our VIP customers and this service is providing that service - [View Verint CX Automation pricing details and edition comparison](https://www.g2.com/products/verint-cx-automation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+06%3A50%3A45+-0500&secure%5Bsession_id%5D=3074faab-3f33-4c7f-a8f2-792aa288f5fe&secure%5Btoken%5D=1f73cfe3f5e59b630090c26cd96712e7da20f3add1fc4c88d66bdb9fe57c2ff9&format=llm_user) ## Verint CX Automation Integrations - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## Verint CX Automation Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Verint CX Automation Alternatives - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (676 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 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