Community management platforms function primarily to create a digital space for people (community members) to engage in productive discussion. In this space, community members are able to share their thoughts, ideas, and concerns.
Products in the Community Management Platforms category allow for constructive dialogue that can lead to a significant increase in employee and customer engagement. As a result, mature communities are able to address support issues, measure satisfaction, and ultimately build stronger relationships with community members. Community management platforms are used across several industries to support specific business goals–their features can be specialized to focus on one aspect of community (Q&A, ideation, or link sharing) or more complex, hierarchical platforms (multi-tiered advocacy programs). Community management platforms integrate with website builders and web content management programs so community members can seamlessly interact within a brand’s online community or website. These platforms also integrate with help desk programs, which can provide community members with FAQ, Q&A tools, and minor troubleshooting solutions.
To qualify for inclusion in the Community Management Platforms category, a product must:
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Higher Logic is your organization's secure, private community platform that empowers members, customers, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of member and customer interactions in mind.
Vanilla Forums was created out of a desire to reinvent the traditional discussion forum. Forums are the original social media and remain the primary place for meaningful interaction among hundreds of millions of people even today. Vanilla Forums Cloud, is a cloud based community software, with a modern take on community. Below are a few of the features of Vanilla Forums: -Themes: Completely customize the look and feel, beyond just header and footer. -Gamification and reputation system: More than just badges, the reputation engine can be used to promote good content, grant member abilities, and help automate moderation. -Made for Mobile: Detects the browser agent and applies the most appropriate theme to ensure a great user experience -Single Sign-on: Vanilla's jsConnect SSO, SAML support and social logins make it easy for users to register. SSO can be configured to be seamless with your existing system. -API: Vanilla has an easy to use RESTful API that you can use to deeply integrate Vanilla with your website. -Permissions: Control fine-grained, role-based permissions that can be assigned on a per-discussion-category basis. Assign multiple roles to individual users. Roles can be set manually, based on registration workflow, via SSO and via the API. -Spam Prevention: Powerful tools to keep your community forum free of spam. -Integrations: Salesforce, Hootsuite, Zendesk, Github, WordPress, Mailchimp, Facebook, Twitter, Google+ and more.
Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email email@example.com.
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. Khoros Communities are designed to leverage the power of the crowd to transform the user's website into a social destination and improve customer relationships. Key benefits include the ability to: Reduce service costs and greater efficiency through self-service. Users can deflect up to 20% of calls that would otherwise go to the customer service call center. Improve conversion rate, by including social proof from the community. Customers have seen conversion rates double through using the community. Foster customer advocacy and loyalty, and improve customer retention through community engagement. Boost SEO. The vendor says Lithium community content can lead to a 48% uplift in organic search traffic. Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.
Influitive’s AdvocateHub allows you to build a community and invite advocates— such as your customers, partners and employees—to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily report on all activities completed, and integrate with your CRM and marketing automation platform to incorporate advocacy along every step of the customer journey.
Devada is committed to empowering developers with products that sit at the convergence of two important trends: developers’ increased desire for authentic, user-generated content and developers’ growing importance to technology and tech-enabled companies. Devada is the leading resource for engaging developers around the world through its authoritative DZone.com media site. Devada’s AnswerHub powers DZone.com and developer communities for many tech and tech-enabled giants, including IBM, Microsoft, LinkedIn, Epic Games, and Disney Pixar. For more information, please visit devada.com.
CMNTY Platform is an intuitive all-in-one solution for building online communities that inspire interaction among people that share an identity or interest. With its elegant design and countless ways to fuel inspiration, the platform amplifies your ability to connect with people and truly understand what excites, motivates, and concerns them. Unlike legacy community software, CMNTY Platform comes with more than just forum and blog functionality. It comes with a fully featured built in questionnaire tool, co-creation challenges, gamification, polling, social media integration, dynamic user groups and much more. By analyzing interactions and discussions in real-time, CMNTY Platform helps you create actionable, quantifiable insights that help you truly understand what excites, motivates, and concerns your members.
inSided's innovative customer success automation platform helps B2B software companies scale by combining customer success content with user-generated community content and delivering it seamlessly within your product. Increase customer retention and boost Customer Success and Support team efficiency by automating customer engagements—all while providing a smooth and easy user experience. The inSided platform is a true SaaS solution: highly configurable with no programming needed.
Hoop.la online community is the easiest and most flexible Enterprise platform to communicate with your customers, fans, employees, franchise owners, influencers, and partners. Use Hoop.la's blogging, forums, calendar, surveys, chat, member management, automated admin workflow, templates, and advanced reporting to centralize your conversations in a space that you control. Hoop.la is a completely hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, calendar, clips (photos, videos, music, and document sharing), databases, and private messaging. Fully responsive design makes mobile experience a pleasure. Use our APIs to integrate with the rest of your marketing stack.
Magentrix Customer Community enables Customer Success teams to connect, engage and collaborate to deliver better customer service and support, reduce costs and improve customer satisfaction. Seamlessly integrated with Salesforce CRM and fully configurable, Magentrix Customer Community redefines collaboration to increase employee productivity, enhance self-service and improve communication. Magentrix Customer Communities are mobile-friendly, brandable and pre-configured with social collaboration, file storage and sharing, blogs, knowledge bases, forums, help ticketing, ideas, eLearning LMS, and dashboards so you can launch in weeks not months. Introduce your customers to a full self-service experience in a mobile and highly secure all-in-one customer community.
Unlock the potential of your member community today with Mobilize. Use the power of community to maximize member retention, increase engagement, attract new members, and grow your organization. Mobilize offers everything you need to let member engagement flow seamlessly across channels, creating a better experience for both your organization and your community members. From Professional Networks, Membership Based Organizations, Associations and more - Mobilize is already empowering some of the top brands and movements such as Microsoft, Docker, Etsy, MakerFaire, The United Nations, Prezi and many more.