Best Online Community Management Software

Community management platforms function primarily to create a digital space for people (community members) to engage in productive discussion. In this space, community members are able to share their thoughts, ideas, and concerns.

Products in the Community Management Platforms category allow for constructive dialogue that can lead to a significant increase in employee and customer engagement. As a result, mature communities are able to address support issues, measure satisfaction, and ultimately build stronger relationships with community members. Community management platforms are used across several industries to support specific business goals–their features can be specialized to focus on one aspect of community (Q&A, ideation, or link sharing) or more complex, hierarchical platforms (multi-tiered advocacy programs). Community management platforms integrate with website builders and web content management programs so community members can seamlessly interact within a brand’s online community or website. These platforms also integrate with help desk programs, which can provide community members with FAQ, Q&A tools, and minor troubleshooting solutions.

To qualify for inclusion in the Community Management Platforms category, a product must:

  • Provide a digital platform for community discussion (internal and/or external)
  • Have specific tools to gauge employee and/or customer satisfaction
  • Include an internal moderation system
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    Higher Logic is your organization's secure, private community platform that empowers members, customers, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of member and customer interactions in mind.

    Vanilla Forums
    (61)4.4 out of 5
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    Optimized for quick response

    Vanilla Forums was created out of a desire to reinvent the traditional discussion forum. Forums are the original social media and remain the primary place for meaningful interaction among hundreds of millions of people even today. Vanilla Forums Cloud, is a cloud based community software, with a modern take on community. Below are a few of the features of Vanilla Forums: -Themes: Completely customize the look and feel, beyond just header and footer. -Gamification and reputation system: More t

    Discourse is the 100% open source discussion platform built/

    Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 milli

    phpBB is a free flat-forum bulletin board software solution that can be used to stay in touch with a group of people.

    Influitive
    (27)4.2 out of 5
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    Influitive allows you to build a community and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM a

    ProBoards is a tech company that allows consumers to create online communities and forums.

    Hivebrite is an all-in-one community management and engagement platform that helps you build brand engagement and opportunities for your private community. It is easy to set up and fully branded to match your colors.

    Tapatalk is an application to allow access to Internet forums on mobile devices

    Ning is a solution that gives you tools and expertise to engage your own community in a scalable integrated social platform that allows you to build and launch your own social network.

    Wild Apricot is online membership software for small associations, non-profits, clubs, and subscription websites, with features including Membership Management, Website Software, Event Registration, and Online Fundraising.

    Use CMNTY to interact with customers, partners or employees in a trusted online platform. Increase loyalty, drive innovation and make better-informed decisions. Unlike legacy community software, CMNTY Platform comes with more than just forum and blog functionality. It comes with a fully featured built in questionnaire tool, co-creation challenges, gamification, polling, social media integration, dynamic user groups and much more. By analyzing interactions and discussions in real-time, CMNTY P

    inSided's innovative customer success automation platform helps B2B software companies scale by combining customer success content with user-generated community content and delivering it seamlessly within your product. Increase customer retention and boost Customer Success and Support team efficiency by automating customer engagements—all while providing a smooth and easy user experience. The inSided platform is a true SaaS solution: highly configurable with no programming needed.

    Memberium is a premium WordPress plugin that allows you to build powerful membership sites and online courses that work closely with your businesses CRM platform. Currently we have versions available for Infusionsoft and ActiveCampaign.

    Customizable online community platform to connect, engage, and retain users. Tribe is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss, build valuable networks and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment and share multiple types of content. Tribe offers unique value to the clients via the following key elements: - A fully customizable community pla

    Devada is committed to empowering developers with products that sit at the convergence of two important trends: developers’ increased desire for authentic, user-generated content and developers’ growing importance to technology and tech-enabled companies. Devada is the leading resource for engaging developers around the world through its authoritative DZone.com media site. Devada’s AnswerHub powers DZone.com and developer communities for many tech and tech-enabled giants, including IBM, LinkedIn

    You get a fully functioning and customizable vBulletin site with all the key admin controls, while vBulletin handles the back-end infrastructure for you.

    Brilliant Directories is online directory software for any industry.

    Codementor is an online marketplace connecting developers with experts for on-demand 1:1 help via screen sharing, video and text chat.

    Open Source Social Networking Software. Award winning open source community software by JomSocial. This social networking software is widely used by many Joomla users.

    Commenting and forums for your site.

    Packback creates AI-powered inquiry-based learning communities designedd to improve critical thinking and support curiosity in college students.

    PlushForums builds beautiful, modern discussion forums, for everyone.

    Graduway will build your school's own willing alumni network. A beautiful branded platform. Available on every device. Everywhere.

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