Best Online Community Management Software

Community management platforms function primarily to create a digital space for people (community members) to engage in productive discussion. In this space, community members are able to share their thoughts, ideas, and concerns.

Products in the Community Management Platforms category allow for constructive dialogue that can lead to a significant increase in employee and customer engagement. As a result, mature communities are able to address support issues, measure satisfaction, and ultimately build stronger relationships with community members. Community management platforms are used across several industries to support specific business goals–their features can be specialized to focus on one aspect of community (Q&A, ideation, or link sharing) or more complex, hierarchical platforms (multi-tiered advocacy programs). Community management platforms integrate with website builders and web content management programs so community members can seamlessly interact within a brand’s online community or website. These platforms also integrate with help desk programs, which can provide community members with FAQ, Q&A tools, and minor troubleshooting solutions.

To qualify for inclusion in the Community Management Platforms category, a product must:

  • Provide a digital platform for community discussion (internal and/or external)
  • Have specific tools to gauge employee and/or customer satisfaction
  • Include an internal moderation system
G2 Grid® for Online Community Management
Leaders
High Performers
Contenders
Niche
Market Presence
Satisfaction
content
Star Rating

Online Community Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Compare Online Community Management Software

Results: 99
G2 takes pride in showing unbiased ratings on user satisfaction. G2 does not allow for paid placement in any of our ratings.
Results: 99
Filter Results
Filter by:
Sort by
Star Rating
Sort By:

    Discourse is the 100% open source discussion platform built/

    Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email info@sprinklr.com.

    Optimized for quick response

    Higher Logic is your organization's secure, private community platform that empowers members, customers, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of member and customer interactions in mind.

    Akismet is a anti-spam software that works in servers and werbsites.

    Vanilla Forums
    (61)4.4 out of 5
    Optimized for quick response
    Optimized for quick response

    Vanilla Forums was created out of a desire to reinvent the traditional discussion forum. Forums are the original social media and remain the primary place for meaningful interaction among hundreds of millions of people even today. Vanilla Forums Cloud, is a cloud based community software, with a modern take on community. Below are a few of the features of Vanilla Forums: -Themes: Completely customize the look and feel, beyond just header and footer. -Gamification and reputation system: More than just badges, the reputation engine can be used to promote good content, grant member abilities, and help automate moderation. -Made for Mobile: Detects the browser agent and applies the most appropriate theme to ensure a great user experience -Single Sign-on: Vanilla's jsConnect SSO, SAML support and social logins make it easy for users to register. SSO can be configured to be seamless with your existing system. -API: Vanilla has an easy to use RESTful API that you can use to deeply integrate Vanilla with your website. -Permissions: Control fine-grained, role-based permissions that can be assigned on a per-discussion-category basis. Assign multiple roles to individual users. Roles can be set manually, based on registration workflow, via SSO and via the API. -Spam Prevention: Powerful tools to keep your community forum free of spam. -Integrations: Salesforce, Hootsuite, Zendesk, Github, WordPress, Mailchimp, Facebook, Twitter, Google+ and more.

    phpBB is a free flat-forum bulletin board software solution that can be used to stay in touch with a group of people.

    Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. Khoros Communities are designed to leverage the power of the crowd to transform the user's website into a social destination and improve customer relationships. Key benefits include the ability to: Reduce service costs and greater efficiency through self-service. Users can deflect up to 20% of calls that would otherwise go to the customer service call center. Improve conversion rate, by including social proof from the community. Customers have seen conversion rates double through using the community. Foster customer advocacy and loyalty, and improve customer retention through community engagement. Boost SEO. The vendor says Lithium community content can lead to a 48% uplift in organic search traffic. Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.

    Influitive AdvocateHub
    (25)4.2 out of 5
    Optimized for quick response
    Optimized for quick response

    Influitive’s AdvocateHub allows you to build a community and invite advocates— such as your customers, partners and employees—to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily report on all activities completed, and integrate with your CRM and marketing automation platform to incorporate advocacy along every step of the customer journey.

    ProBoards is a tech company that allows consumers to create online communities and forums.

    Hivebrite is an all-in-one community management and engagement platform that helps you build brand engagement and opportunities for your private community. It is easy to set up and fully branded to match your colors.

    Tapatalk is an application to allow access to Internet forums on mobile devices

    Ning is a solution that gives you tools and expertise to engage your own community in a scalable integrated social platform that allows you to build and launch your own social network.

    Wild Apricot is online membership software for small associations, non-profits, clubs, and subscription websites, with features including Membership Management, Website Software, Event Registration, and Online Fundraising.

    Devada is committed to empowering developers with products that sit at the convergence of two important trends: developers’ increased desire for authentic, user-generated content and developers’ growing importance to technology and tech-enabled companies. Devada is the leading resource for engaging developers around the world through its authoritative DZone.com media site. Devada’s AnswerHub powers DZone.com and developer communities for many tech and tech-enabled giants, including IBM, Microsoft, LinkedIn, Epic Games, and Disney Pixar. For more information, please visit devada.com.

    CMNTY Platform is an intuitive all-in-one solution for building online communities that inspire interaction among people that share an identity or interest. With its elegant design and countless ways to fuel inspiration, the platform amplifies your ability to connect with people and truly understand what excites, motivates, and concerns them. Unlike legacy community software, CMNTY Platform comes with more than just forum and blog functionality. It comes with a fully featured built in questionnaire tool, co-creation challenges, gamification, polling, social media integration, dynamic user groups and much more. By analyzing interactions and discussions in real-time, CMNTY Platform helps you create actionable, quantifiable insights that help you truly understand what excites, motivates, and concerns your members.

    inSided's innovative customer success automation platform helps B2B software companies scale by combining customer success content with user-generated community content and delivering it seamlessly within your product. Increase customer retention and boost Customer Success and Support team efficiency by automating customer engagements—all while providing a smooth and easy user experience. The inSided platform is a true SaaS solution: highly configurable with no programming needed.

    Memberium is a premium WordPress plugin that allows you to build powerful membership sites and online courses that work closely with your businesses CRM platform. Currently we have versions available for Infusionsoft and ActiveCampaign.

    Brilliant Directories is online directory software for any industry.

    Higher Logic is an online communications application that enables users to attract, engage, and deliver content to their target audiences.

    You get a fully functioning and customizable vBulletin site with all the key admin controls, while vBulletin handles the back-end infrastructure for you.

    Codementor is an online marketplace connecting developers with experts for on-demand 1:1 help via screen sharing, video and text chat.

    Open Source Social Networking Software. Award winning open source community software by JomSocial. This social networking software is widely used by many Joomla users.

    Packback creates AI-powered inquiry-based learning communities designedd to improve critical thinking and support curiosity in college students.

    PlushForums builds beautiful, modern discussion forums, for everyone.

    Tribe is a white label solution, empowering the new generation of online communities. Tribe is a cloud-based community platform, empowering the new generation of online branded communities.

    Graduway will build your school's own willing alumni network. A beautiful branded platform. Available on every device. Everywhere.

    Breezio is a community engagement platform which combines the best of knowledge exchange, professional development, and content management in a unique, comprehensive and user-friendly community engagement platform.

    Create an online community for support & feedback that customers

    CX Network is an online community for global customer experience, service, insight and marketing professionals who are leveraging customer management strategies to increase customer acquisition and loyalty, whilst driving increased profits across the entire organisation.

    Discuz! is a community forum platform.

    eSuiteTools is a Suite of modules or applications geared toward member associations to assist them into the current age of technology.

    Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers.

    Honeycommb is the only consumer grade, complete, custom social network solution in the world that gives you total control and ownership over all data and content.

    Hoop.la online community is the easiest and most flexible Enterprise platform to communicate with your customers, fans, employees, franchise owners, influencers, and partners. Use Hoop.la's blogging, forums, calendar, surveys, chat, member management, automated admin workflow, templates, and advanced reporting to centralize your conversations in a space that you control. Hoop.la is a completely hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, calendar, clips (photos, videos, music, and document sharing), databases, and private messaging. Fully responsive design makes mobile experience a pleasure. Use our APIs to integrate with the rest of your marketing stack.

    Civic Engagement Tool, Powered By Algorithms. Pick a question, invite your citizens and let our algorithms analyze & respond to inputs, for you.

    Deliver content and share information with your customers with a Salesforce connected Customer Portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Remove barriers to your clients by automating anything related to how they interact with the business using a modern web portal. Social features let users collaborate on files and documents. Fully brand-able and configurable to meet customer portal needs. Build a web portal for customers to update info tied to accounts (or opportunity) stored in Salesforce. Approve documents, collaborate on cases or use our online training and certification. Intelligently optimizes synchronization with Salesforce data resulting in less API calls for high performance and uninterrupted data accessibility. Uses existing account/opportunity structure and works with any custom objects or bolt-on’s. Where we really stand out from the crowd is our integrated IDE and support. You can configure just about anything with clicks not code. Most of our customers are up and running in days. Our reviews speak for themselves - our customers love us! The most powerful feature of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls.

    Memeni is an online community engagement platform that works with your existing website and social media channels to deliver a personalized experience of your brand to each member of your audience - without needing to pay to reach them.

    Unlock the potential of your member community today with Mobilize. Use the power of community to maximize member retention, increase engagement, attract new members, and grow your organization. Mobilize offers everything you need to let member engagement flow seamlessly across channels, creating a better experience for both your organization and your community members. From Professional Networks, Membership Based Organizations, Associations and more - Mobilize is already empowering some of the top brands and movements such as Microsoft, Docker, Etsy, MakerFaire, The United Nations, Prezi and many more.

    Commenting and forums for your site.

    Nabble is a forum software that are embeddable and fully customizable with scripting language.

    NodeBB is an easy to use mobile-ready forum software.

    Simple Machines offers free open source software such as SMF, a community forum written in PHP.

    vBulletin 5 Connect provides unparalleled capabilities for building community websites.

    ZetaBoards offers free forum hosting that serves as the perfect site for growing an online community.

    AskMe is an expert knowledge management system that allows site owners to set up an expert advice service similar to Quora or StackOverFlow.

    Aluminat creates thoughtfully designed online platforms for engaging people across an institution. Aluminati create and integrate fully managed online applications that allow alumni to engage in meaningful actions relevant to them.

    AlumNet is a cloud solution that does everything from e-mail, sms, calendars, announcements, arranging reunions ,sharing documents, photos, videos and an online shop etc.

    Versation helps increase student enrollment, manage alumni, and recruit international students. Alumni Network will keep your important alumni close to you as you build a network of alumni ambassadors around the world.

    Finalsite's software is a SaaS-based Marketing and Communications Platform built on latest web application technology. Finalsite software is accessible from any device with an Internet connection and web browser

    Learn More About Online Community Management Software