# KODIF Reviews **Vendor:** KODIF **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 31 ## About KODIF KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. ## KODIF Pros & Cons **What users like:** - Users praise KODIF for its **ease of use** , allowing quick and intuitive integrations for all skill levels. (16 reviews) - Users appreciate the **helpful support** from the Kodif team, enhancing their experience and operational efficiency. (16 reviews) - Users value the **easily accessible and effective customer support** from the Kodif team, enhancing their overall experience. (14 reviews) - Users value KODIF's **efficiency in streamlining tasks** , which significantly boosts productivity and saves valuable time. (14 reviews) - Users value Kodif's **efficient customer support and automation features** , which greatly enhance productivity and streamline operations. (10 reviews) - Users value the **automation capabilities** of KODIF, significantly enhancing workflow efficiency and reducing ticket resolution time. (9 reviews) - Customer Satisfaction (8 reviews) - Easy Setup (8 reviews) - Users value the **time-saving capabilities** of KODIF, enhancing efficiency and allowing focus on complex issues. (8 reviews) - Easy Integrations (7 reviews) **What users dislike:** - Users find the **setup complexity** of KODIF's automations requires expert assistance, challenging the overall user experience. (2 reviews) - Users face **integration difficulties** with KODIF due to limited native capabilities, requiring custom configurations for effective use. (2 reviews) - Users find **integration issues** with KODIF challenging, requiring custom setup and engineering support for effective use. (2 reviews) - Users face challenges due to **limited integrations** with KODIF, requiring extra support for effective functionality. (2 reviews) - Users experience a slight **learning curve** with the UI, requiring some training and support for optimal usage. (2 reviews) - Users experience a **steep learning curve** with the UI of KODIF, requiring training for effective self-service flow editing. (2 reviews) - Automation Complexity (1 reviews) - Challenging Reporting (1 reviews) - Complex Setup (1 reviews) - Users find **difficult learning** necessary to edit the self-service flow effectively, lacking sufficient support for improvement. (1 reviews) ## KODIF Reviews ### 1. Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Saad M. | Customer Retention Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about KODIF?** They are very open to receiving feedback and are willing to improve their product. SLT jumps in sessions to hear about your thoughts and ideas on how things can be improved. The ease of updating guidelines/policies is incredible as it doesn't need any sort of coding skills to develop guidelines/policies on how to handle a variety of cases. (They now also include AI Policy Builder, which might be a big help in writing instructions for AI) Lastly, their Support Team is really great as they'd walk you through each step and would also go above and beyond to help you out with the options that they have available. **What do you dislike about KODIF?** There is a gap in what is told in the Sales Calls and what's actually delivered. We had to adjust on various levels to work through their product. The UI of the product needs a huge improvement in various aspects in terms of Reports. There are various things being done by AI, which is actually the whole cause of the AI Customer Support, but it still misses a lot on it's own functions, and there are a lot of functions that have been communicated to the SLT to be incorporated to improve the UI. Plus, there are a lot of limitations that you get to experience once you start integrating the product with CMS / OMS, etc. It should also enable the Developers functions for the companies to be able to add / modify tools designed inside Kodif, due to which we always have to as the Kodif Team to update a tool created by them. Lastly, the Chatbot itself needs a lot of UI improvement. The look is really basic, and there are a lot of limitations when you'd want it to show things in a different manner. (For example, the options can only be shown is irregular shaped bubbles. No option of checkboxes, etc. is available, absolutely no other option.) There are incredible features being provided by other AI Vendors, so they definitely need to up their game in UI of the overall product. **What problems is KODIF solving and how is that benefiting you?** Kodif is addressing the repetitive questions and queries that can be handled without the need for a Human Agent. It is resolving around 60% of the tickets assigned to it, while the more complex ones are handed over to the agents. Another good thing about it is that you can easily update the AI's instructions for different cases, even if you know a little about prompting AI. ### 2. Unmatched AI Performance and Exceptional Support with KODIF **Rating:** 5.0/5.0 stars **Reviewed by:** Lauryn D. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about KODIF?** Out of all the AI solutions we have used or demoed, KODIF has been far superior in not just overall AI, but support as well. Their hands-on approach has provided a more successful onboarding experience than other AI solutions. Additionally, the AI capabilities have been very impressive with how detailed we can get with automated processes and overall care of the customer. **What do you dislike about KODIF?** Due to the complexity of automations, we do need a KODIF engineer to finish the policies, however they are very responsive and quick. **What problems is KODIF solving and how is that benefiting you?** In peak seasons, KODIF has allowed ours team to handle increase ticket volumes without having to double our support hours, as we've had to do in previous years. In non-peak season, KODIF can handle the repeat questions and FAQS, which allows our agents to tackle the one-off issues that require more time and attention, in addition to finding creative ways to wow the customer. ### 3. Kodif Transforms CX Automation with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about KODIF?** Kodif delivers real operational leverage. It allows us to automate complex, multi-platform CX workflows that previously required human handling. The integration with Gorgias and Stay AI, combined with flexible intent-based logic, has made it possible to reduce response times, improve containment, and elevate overall customer satisfaction. Beyond the technology, the Kodif team itself is exceptional — responsive, collaborative, and genuinely invested in client success. They’re quick to implement feedback, troubleshoot issues, and adapt the platform to evolving business needs. That level of partnership is rare and has been a major factor in our success with the rollout. **What do you dislike about KODIF?** The main challenge isn’t with Kodif itself, but with the limited native integration capabilities on the Gorgias side. Certain data handoffs and rule triggers still require custom configuration, which can add setup complexity. That said, Kodif’s team has been proactive in addressing these gaps and is working closely with Gorgias to expand native functionality and streamline the experience. Their responsiveness gives me confidence that this area will continue to improve quickly. **What problems is KODIF solving and how is that benefiting you?** Kodif has solved the fragmentation between customer channels and manual workflows that previously slowed our response times and inflated support volume. Before implementation, our FRT exceeded 48 hours, chats averaged 20+ minutes, and phone and email queues were overwhelming. By automating intent recognition, subscription actions, and policy handling through Kodif, we’ve achieved 69% AI containment, cut phone volume by 70%, and reduced email tickets by more than half—all within six weeks. It’s given us a scalable AI foundation that operates 24/7, improves CSAT, and allows our human agents to focus on high-impact conversations. Kodif has effectively transformed customer experience from reactive to proactive, giving both our team and our customers faster, smarter, and more consistent support. ### 4. Efficient AI Chatbot with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica-Rose G. | Customer Experience and Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KODIF?** I appreciate KODIF's ease of setup and the strategic support provided, making implementation straightforward. The tool is effective at addressing basic customer inquiries, freeing up my team for more significant tasks, and reducing the need for additional staffing. My team loves interacting with the AI, and customer satisfaction is growing due to faster response times. I also find creating and managing policies with KODIF intuitive, thanks to their supportive team and efficient dashboard. **What do you dislike about KODIF?** I find the integrations with KODIF somewhat challenging. Their engineering team often needs to create specific tools to make the policies work effectively. I wish the integrations were more direct so that I could handle them independently without needing additional engineering support. **What problems is KODIF solving and how is that benefiting you?** I use KODIF to address common customer queries, freeing my team for meaningful interactions while saving on hiring costs. It enhances efficiency and customer satisfaction with fast responses and easy policy management. ### 5. Revolutionized Our Customer Service with High Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Danae Y. | Senior Copywriter, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about KODIF?** I love how personalized KODIF is. I also love the support of the team that we get, which really helps us drive strategy and get the most use out of the product. It has helped with a very high containment rate, allowing our customer service team to reduce by 50% while taking on a 91% increase in ticket volumes. It's helping manage bandwidth issues without the budget to hire more people and has kept our customers very satisfied. The initial setup was incredibly easy and straightforward, with a full onboarding team making it seamless. **What do you dislike about KODIF?** NOTHING! **What problems is KODIF solving and how is that benefiting you?** KODIF helps with a high containment rate, reducing our customer service team by 50%, while managing a 91% increase in ticket volumes. It manages our bandwidth keeps customers very satisfied. ### 6. Passionate Partnership Meets Powerful Automation — Kodif’s Impact on Global CX **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | Global Customer Support Manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about KODIF?** From the moment I first met the Kodif team, I knew they were truly passionate about what they were building and that passion translates into real results. They don’t just deliver automation; they deliver partnership. With Kodif on board, we’ve alleviated a tremendous amount of manual work that once slowed our customer support teams, allowing us to focus on complex issues, strengthen relationships, and drive loyalty. Their intelligent workflows seamlessly connect our global CX ecosystem, improving accuracy, consistency, and speed across markets. Beyond the technology, what stands out most is the Kodif team itself: agile, collaborative, and genuinely invested in our success. Every feature release, every workflow adjustment feels like a co-creation. That sense of shared ownership makes a huge difference when scaling global operations. **What do you dislike about KODIF?** There’s not much to dislike and as with any evolving platform, a few legacy or region-specific systems require extra setup. But what stands out is Kodif’s agility and foresight. They not only address gaps quickly but often anticipate what we’ll need before we even ask. **What problems is KODIF solving and how is that benefiting you?** Before Kodif, our teams struggled with fragmented systems, long first-response times, and growing manual workloads. Kodif has transformed that by automating and streamlining customer support workflows across our global CX ecosystem. Through intelligent intent-based routing and AI-driven automation, it has reduced manual handling, improved accuracy and response times, and empowered our teams to focus on complex issues that strengthen customer relationships and long-term loyalty. Since implementation, Kodif has driven significant efficiency gains across regions, helping us deliver a faster, more consistent, and proactive customer experience. ### 7. Effortless to Use with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren R. **Reviewed Date:** November 05, 2025 **What do you like best about KODIF?** I absolutely love how user-friendly KODIF is, making it incredibly easy to set up features like topics and customize reporting, which allows us to demonstrate the product's value effectively. The ease of use is a real asset in streamlining our processes. I am particularly impressed with the comprehensive reporting options provided, which support our need to show proof of value and assess performance efficiently. Additionally, the assistance we received from the KODIF team during the initial setup was phenomenal. Their support made a significant difference, ensuring that we could integrate and start using the system without any hitches. The team's responsiveness and helpfulness made the onboarding experience seamless, and I feel confident in relying on their expertise. Overall, these aspects make KODIF extremely valuable to us. **What do you dislike about KODIF?** n/a **What problems is KODIF solving and how is that benefiting you?** I use KODIF for self-service options and support ticket deflection. It solves ticket deflection issues and offers ease of use with customizable reporting, showing proof of value effectively. ### 8. Kodif is the right partner for customer-first companies! **Rating:** 5.0/5.0 stars **Reviewed by:** Domonique B. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about KODIF?** 1) The Kodif team operates as a trusted partner You have dedicated, accessible support throughout the entire journey. The team has provided the best experience for implementation and onboarding of any of our vendors. From day 1, they partnered with us to understand our business needs and develop a roadmap for success. Integration was a breeze and we were able to go live with our chatbot in 6 weeks. 2) The tool is user-friendly and delivers immediate results My team and I have been able to build policies easily using natural language. If something requires more technical support or coding, the Kodif team takes care of it for you. We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year. Since the platform has internal QA testing, we're able to launch and modify policies easily to deliver impact. 3) Kodif is continuously improving with your business needs in mind The team is incredibly receptive to feedback and because we are treated as partners, they want to hear input into how Kodif will evolve. They're always announcing new integrations, which allowed us to switch platforms without any major challenges to our customer support workflows. Kodif integrates completely with our tech stack and offers a well-rounded platform. Between email, chat, and copilot, our team uses Kodif to provide faster, more efficient solutions while giving agents better tools to take care of our customers. **What do you dislike about KODIF?** 1) I'd like to see enhanced reporting capabilities for trend analysis and deeper insights into CSAT detractors. 2) The CSAT survey tools are quite basic and could benefit from more customization to help CX leaders prioritize and reduce manual QA work. 3) Improved brand voice and tone controls would be helpful, especially as we're enhancing our chat experience for customers shopping on our platform. **What problems is KODIF solving and how is that benefiting you?** 1) Offering 24/7 self-service support: Customers can receive help whenever they need it. 2) Improving customer satisfaction: With more self-service options around the clock, agents can prioritize delivering positive experiences to customers with more complex needs. 3) Reducing agent burnout: Agents can now handle fewer tickets per day, allowing them to give every interaction the time and attention it deserves to best assist the customer. ### 9. True AI Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Joe H. | Head Of CX, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about KODIF?** Incredible Partnership Mentality: Kodif doesn’t just build with you, they build for you and alongside you. From day one, they’ve felt like an extension of our team. Every implementation includes real collaboration, not handoffs. Their team teaches you how to fish instead of just handing you the pole. User-Friendly, No-Code Platform: The ability to deploy logic-rich, natural-sounding AI experiences without engineering bottlenecks is a total game-changer. We’ve built, tested, and iterated quickly — no code needed. Proactive, Responsive Team: Whether it’s a bug fix or a feature request, their dev team is quick to engage. We’ve seen improvements shipped at lightning speed based on real-time feedback. It’s rare to find a tech partner this agile and customer-focused. Top-Tier Implementation & Rollouts: Their process is polished and organized. Every rollout feels calm, controlled, and efficient. You can tell they’ve done this before, and they’ve done it well. AI With a Human Touch: Kodif enables us to be there for our pet parent community 24/7. It’s more than support, it’s education, it’s connection, it’s retention. That human touch at scale is hard to come by. **What do you dislike about KODIF?** Deeper Analytics & Sentiment Detection: We’d love more visibility into data — especially around sentiment, customer intent, and behavior trends. The more insight we have, the more personalized and strategic we can be. Easier Data Access: AI runs on data. Giving us more direct access to usage and performance data would supercharge our ability to optimize the experience. Stay Ahead of Assisted Shopping Trends: The future is AI-assisted, personalized shopping. If Kodif continues to follow these trends (and we think they will!), they’ll unlock even more value for brands like ours. **What problems is KODIF solving and how is that benefiting you?** 24/7 Humanized Support: Kodif allows us to engage with customers around the clock while maintaining warmth, empathy, and value. We’re not just answering questions, we’re strengthening loyalty. Retention & Education at Scale: Our AI flows help pet parents find the right wellness plans, stay engaged with our mission, and feel supported at every stage of their journey. Agility in a Fast-Moving Market: AI is evolving fast, and Kodif keeps pace. Their platform adapts quickly to trends, and they’re always looking ahead , which gives us peace of mind. ### 10. Less of a Vendor - More of a Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Brett B. | Sr. Manager, Client Support and Data Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about KODIF?** KODIF's technology is great. Prior to selecting KODIF, we had tested out various different AI vendors that are geared towards supporting and enhancing CX processes. Most seemed like "smoke and mirrors", but not KODIF. Technology and capabilities aside, KODIF's dedication to maintaining an ongoing relationship with us after the dotted line was signed is what has made them stood out. Their commitment and determination to ensure that they can meet our needs truly sets them apart from nearly any other SaaS vendor on the market. **What do you dislike about KODIF?** KODIF is a startup, and with that, there is a lot of building the ship as its sailing; there are new quirks that come around that take some time to sort through. However, they don't back away from those challenges. Most importantly, they keep us in the loop on where we are with them when they do occur. **What problems is KODIF solving and how is that benefiting you?** COMPLY, being a multi-product firm, has a lot of different bells and whistles that are well-documented. The problem we needed to solve in the immediate was discovering ways to cut through the white noise, delivering the exact information and knowledge base documentation to our agents that they need without them having to comb through thousands of individual articles. KODIF's Copilot solves that almost perfectly. ### 11. Effortless Setup, Powerful Results—Outstanding Support from the KODIF Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about KODIF?** So much! How easy it is to setup personas and guidelines is the top of my list and refining is extremely easy and straightforward with GREAT results. I also love that KODIF is focused on full resolutions, and policies capture all the nuances of different CX use cases. The entire KODIF team is also great, and I've enjoyed collaborating with everyone! **What do you dislike about KODIF?** I haven't come across anything I've disliked so far. Policies are a bit more complex than creating guidelines, but the good news is the KODIF team provides full assistance and setup for that, so it's still a positive experience. **What problems is KODIF solving and how is that benefiting you?** KODIF is helping is helping us streamline our support processes and reduce our costs by handling repetitive tickets and tasks while staying on-brand with multiple brands/personas. ### 12. I normally don't like AI, but I LOVE Kodif **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Customer Service, Learning and Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about KODIF?** As I'm sure you know, AI tools have been extremely hit-or-miss in the last year or two. Over time, I've become someone who avoids AI applications if at all possible, but man, Kodif is the antithesis of all the bad ones out there. Being trained on specific, internal data, we've seen Kodif work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do (it masterfully pulled them from one of our published articles). It's answered questions of all kinds with ease, and I've been really impressed by how organic the conversations I've seen have been. The UI is pretty easy to pick up and is also super-intuitive. Most importantly, the people behind Kodif are lovely, and I can tell they genuinely want to supply products that continue to push our customer service forward into better places. All that to say, Kodif exemplifies how AI can actually work to improve what you do and keep a pretty human touch in the process. As someone who goes out of his way to write things himself and do things in a way that is as "human" as possible, I actually couldn't recommend them more. **What do you dislike about KODIF?** Quite honestly, there's not really anything I've encountered that I dislike yet. There was a tad bit of a learning curve when learning the UI, but it came pretty quickly and I was up and running after asking a few questions. **What problems is KODIF solving and how is that benefiting you?** The Kodif chat bot we have in our help center is allowing us to deflect common, lower-level questions from customer with ease. These include order-related tasks like canceling orders and changing addresses when needed and it's yet to fail. We've also been able to set up product-specific troubleshooting flows that have helped customers with specific, sometimes technical issues. All-in-all, it's like having a virtual agent and a self-service portal mixed into one. It's great! We also have the same tools available to agents directly in Zendesk, and it's bee really helpful to streamline order-related processes and have a tool to summarize messages/recommend responses. All the moments saved really add up. ### 13. KODIF CoPilot Review - COMPLY **Rating:** 4.5/5.0 stars **Reviewed by:** Erik S. | Sr. VP, Customer Support & Data Servies, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about KODIF?** Aside from the CoPilot technology, it's the CX and Support experience. Usually, after a pilot/implementation, you rarely hear from the vendor again until renewal. We've been meeting consistently for a year now, continually working together to achieve COMPLY's business needs. Also, we had one feature that was holding us back from pulling the trigger on moving forward (with any vendor) that they were able to address early on, which gave us confidence in the technology. **What do you dislike about KODIF?** We experienced some turnover with our Account team (which is to be expected with a company at this stage), but overall, they remained consistent with the short-term goals. **What problems is KODIF solving and how is that benefiting you?** CoPilot is helping our agents get to the answers quicker for customers who email in as well as speeding up all the disposition admin that takes time with case management. ### 14. A true Partnership. **Rating:** 4.5/5.0 stars **Reviewed by:** Trent H. | Director Engagement Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about KODIF?** Kodif has been a fantastic “Partner” for us. I emphasize partner because it truly feels like a partnership working with them. Not only has the launch of our AI agent been very successful in reducing repetitive tickets, the Kodif team is always suggesting ways to improve/implement new policies. They understand what works and doesn’t work for our business. The ease of use when creating and implementing new policies allows non-technical employees to easily improve our AI solutions. **What do you dislike about KODIF?** Kodif has made great strides in their analytics over the past few months. I would still like to see more data accessible to us in order to improve the bot on our end. Other than that, there isn’t much bad about Kodif. **What problems is KODIF solving and how is that benefiting you?** Kodif helps us reduce our incoming tickets, by automatically responding to and taking actions for Members. This allows our agents to respond quicker to more high touch tickets that require more attention. ### 15. Great Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Nida M. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about KODIF?** As a Customer Service Manager overseeing a fast-paced support team, implementing Kodif has been a transformative experience. The platform's low-code/no-code workflow builder made it incredibly easy for our team to create guided experiences without needing engineering support—saving time and reducing errors across the board. One of the biggest wins has been reducing average handle time while improving consistency in responses. **What do you dislike about KODIF?** None at the moment. I look forward to more features to rollout and improve the customer experience. **What problems is KODIF solving and how is that benefiting you?** Self-service, ticket automation, and soon chat bot. ### 16. Kodif Magic! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about KODIF?** CS automations have also been wonderful! **What do you dislike about KODIF?** Improved self serve portal automations would be ideal. **What problems is KODIF solving and how is that benefiting you?** Various email automations, chatbot and copilot have been the biggest benefit. It helps to know what you are trying to solve and where kodif can help. Since understanding both of those we have exponentially improved our KPI's and our CSAT has grown to over 90%! ### 17. In airspace occupied by noise, Kodif cuts through. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Founder and Operating Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about KODIF?** Kodif is the embodiment of business done right. If you're reading this as a leader in the CS/CX space, you can sympathize when you hear that I (as do you) have the unfortunate "pleasure" of receiving hundreds of emails weekly from different startups, businesses, offerings, projects, etc. that tout themselves as the next big solution in our space. Well they can pack up because Kodif has eaten their lunch. Kodif is feature-packed, easy to implement, and easy to integrate into operations. It has a phenomenally responsive and dedicated team behind the offering and is just flat-out better. The responses are better than those of other CoPilot tools, the system is faster, and the team is more responsive. Hell, Kodif should just add the word "better" to their brand verbiage guidance. I am, as a business leader who represents and owns multiple Fortune 500 customer experiences, telling you that in the last year, I have demoed at least 20 tools adjacent to Kodif, and NONE have stood up. Every single CoPilot or CS/CX tool from YCombinator. Every single Techstars tool. We talk to them ALL. KODIF. KODIF. KODIF. It's that damn simple. **What do you dislike about KODIF?** Kodif has done excellent to avoid the pitfalls of an early stage company which speaks to the maturity of their leadership and by cascade, the future of the product -- they're wonderfully responsive, clear on timelines, feature releases are transparent, and I could keep going. The most negative thing I can say about Kodif is that I can't replace my *whole* team with it yet. **What problems is KODIF solving and how is that benefiting you?** We deal with thousands and thousands of relatively simple tickets that previous bots could only topically service. Kodif is able to reach into our databases, adjust values, and respond to the customer based on previous states, current states and expected future states while keeping these items linear. From apparel to more complicated troubleshooting around IoT devices, Kodif has allowed both our customers and frontline teams the ability to self-service at a deeper level, reduce processing time per ticket (which ties into significant labor savings + profitability for agencies who model off of per ticket pricing), deal with certain topics automatically, and has ultimately hit THE desired trifecta of a service we partner with: It's made us faster, it's made us better, and it's more cost-effective than our previous/other solutions. ### 18. Amazing support! **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac L. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about KODIF?** We have been utilizing Kodif for some time. The automation functionalities it offers have proven to be instrumental in delivering prompt solutions and enhancing the efficiency of our customer support services. Additionally, the analytics capabilities of Kodif have simplified our reporting processes. The tool is an integral part of our daily operations, significantly streamlining our tasks and ultimately boosting our productivity. We can provide great support without leaving the environment in just a few clicks. **What do you dislike about KODIF?** So far so good. We are in the process of adding new features and hopefully, my opinion will stay the same after these changes go live. **What problems is KODIF solving and how is that benefiting you?** Kodif's self-service allows less traffic to enter the main queue without taking a hit on quality. ### 19. Collaborative client-oriented cooperation with KODIF's ambitious product **Rating:** 4.0/5.0 stars **Reviewed by:** Yana S. | Technical Digital CX Specialist (Implemetation manager), Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about KODIF?** We had a specific request, but the KODIF team was happy to get involved and adapt to our requirements. Fast and reliable support and a good team. Also I liked that you don't need to be a pro in coding to integrate a chatbot. **What do you dislike about KODIF?** I think technically the product has a space for development. I would like the product to have extended documentation, as well as release notes. I would like to be notified about updates at all times. **What problems is KODIF solving and how is that benefiting you?** We integrated KODIF chatbot on our company's website and trained it based on our info on site. ### 20. Kodif provides excellent customer support solutions for an omnichannel approach to customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra C. | Customer Experience Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about KODIF?** Helpful and easily accessible account points of contact within the Kodif team, great availability for support, ability to customize self-service flows depending on business needs, multiple efficient customer support products, ability to support a variety of customer bases **What do you dislike about KODIF?** Editing the customer-facing self-service flow may require some training to perfect without additional support from the Kodif team **What problems is KODIF solving and how is that benefiting you?** Kodif is providing a solution for customers that prefer to find a resolution without speaking to a live customer support agent ### 21. Great Customer support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about KODIF?** The Kodif team is extremely responsive to feedback and work quickly to fulfill the needs of our business. They are adaptable and dependable, but above all flexible with our needs and on our time table. The product itself was easy to set up and use and through trial & error we were able to test and correct issues quickly for a speedy launch. **What do you dislike about KODIF?** I have not run into any real downsides, but like every tool you integrate into your techstack, there will be learnings. **What problems is KODIF solving and how is that benefiting you?** Kodif has helped decrease touchpoints by solving our most frequently asked questions, while also directing customers with more in depth questions to various resources for additional help. ### 22. Highly recommend Kodif! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about KODIF?** Kodif has transformed how both our customers and agents interact with reporting/resolving order issues. For customers, Kodif's self-service platform has made a seamless experience that quickly resolves customers issues. For agents, kodif's platform has made reviewing and resolving tickets faster and more accurate. Kodif's platform has also drastically improved our ticket data, allowing us to gain valuable insights into recurring issues so they can be resolved for customers, improving satisfaction and retention. On top of it all, the Kodif team is amazing to work with. They are responsive and go above and beyond to improve the workflows and products for our agents. They are fantastic business partners. **What do you dislike about KODIF?** Kodif has continually improved their product. Excited for more features to rollout to improve the customer experience. **What problems is KODIF solving and how is that benefiting you?** Kodif implemented a self-service portal for customers. They alos created and improved flow for agents where we can accurately credit and capture the issues with an order. ### 23. Great product, better people **Rating:** 5.0/5.0 stars **Reviewed by:** Aram T. | Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about KODIF?** Working with the Kodif team you can tell that they really care about the product and their clients. We have seen very tangible results using their product in a short period of time. **What do you dislike about KODIF?** There is more the Kodif can offer in the analytics and UX department **What problems is KODIF solving and how is that benefiting you?** Deflecting tickets, automating ticket responses, improving CS agent efficiency and accuracy. ### 24. Easy to launch and very supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Tair B. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about KODIF?** It is easy to launch and use. They have very supportive team. **What do you dislike about KODIF?** Would like to see more products to cover other use-cases **What problems is KODIF solving and how is that benefiting you?** AI Chatbot to answer on customer inquiries ### 25. Truly recommend Kodif! **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea Nicolle H. | Customer Service Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about KODIF?** Kodif help me so much saving time at the moment I would like to follow up with the customer. **What do you dislike about KODIF?** Sometime suggested answers may not be the accurate information per Business policies. **What problems is KODIF solving and how is that benefiting you?** The time we usually take to explain to the customer a process, Kodif help us make the response more smooth and clear for our customers. ### 26. Amazing and quick **Rating:** 4.5/5.0 stars **Reviewed by:** Terrence K. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about KODIF?** I feel that I am getting a good response and feedback **What do you dislike about KODIF?** At times you have to provide a little more information, but that's okay! **What problems is KODIF solving and how is that benefiting you?** Introducing the first interaction of chat and emails ### 27. KODIF team works hard to deliver a great experience to our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about KODIF?** KODIF team really listens to and understands the needs of our company and delivers a great experience to our customers! **What do you dislike about KODIF?** KODIF being a newer company, roll out takes time. But it's worth it since they provide a great customer experience. **What problems is KODIF solving and how is that benefiting you?** KODIF helps us automate our customer emails and provides human like support. ### 28. Great office assistant! If only it would get me a cup of coffee!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about KODIF?** Kodif makes it so much faster, easier and saves time when I need to send information from an order. I had an order with four separate vendors, Kodif had the email prepared with all the shipping and tracking information within seconds! It would have taken me at least 15 minutes to write out all the different names and tracking numbers and compose the email, what an incredible tool! **What do you dislike about KODIF?** I haven't really found any dislikes. I really wish we had this sooner than we did! **What problems is KODIF solving and how is that benefiting you?** The status of a shipping order ### 29. A true partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah E. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about KODIF?** The Kodif team is incredibly easy to work with and they are true partners. They think of new ways to help us automate more inquiries. **What do you dislike about KODIF?** I would like to more easily build my own automations **What problems is KODIF solving and how is that benefiting you?** We are a small customer service team and we are using Kodif to power our Help Center, automate customer inquiries, and provide agent assistance. Soon, we will use their chatbot. They are constantly working with us to ensure we do all we can to solve our customers' issues. ### 30. Amazing tool for support **Rating:** 5.0/5.0 stars **Reviewed by:** Rifanditto A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about KODIF?** Kodif has played an essential role in our everyday work flows by streamlining processes and reducing time spent on tickets. **What do you dislike about KODIF?** None so far! I enjoy working with the team a lot as they listen to feedback **What problems is KODIF solving and how is that benefiting you?** Deliver conversational support, activating and engaging new customers. ### 31. Among the best way to scale your CX **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Head Of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2023 **What do you like best about KODIF?** Kodif automatically resolve thousands of one touch tickets each month leaving my team more time and resource to work on more complex resolutions. **What do you dislike about KODIF?** No real drawback and or dislikes. I wished I had Kodif sooner. **What problems is KODIF solving and how is that benefiting you?** Adding self service and ticket automation to my team CX solution. 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