KODIF Reviews & Product Details

Out of all the AI solutions we have used or demoed, KODIF has been far superior in not just overall AI, but support as well. Their hands-on approach has provided a more successful onboarding experience than other AI solutions. Additionally, the AI capabilities have been very impressive with how detailed we can get with automated processes and overall care of the customer. Review collected by and hosted on G2.com.

Due to the complexity of automations, we do need a KODIF engineer to finish the policies, however they are very responsive and quick. Review collected by and hosted on G2.com.

Kodif delivers real operational leverage. It allows us to automate complex, multi-platform CX workflows that previously required human handling. The integration with Gorgias and Stay AI, combined with flexible intent-based logic, has made it possible to reduce response times, improve containment, and elevate overall customer satisfaction.

Beyond the technology, the Kodif team itself is exceptional — responsive, collaborative, and genuinely invested in client success. They’re quick to implement feedback, troubleshoot issues, and adapt the platform to evolving business needs. That level of partnership is rare and has been a major factor in our success with the rollout. Review collected by and hosted on G2.com.

The main challenge isn’t with Kodif itself, but with the limited native integration capabilities on the Gorgias side. Certain data handoffs and rule triggers still require custom configuration, which can add setup complexity. That said, Kodif’s team has been proactive in addressing these gaps and is working closely with Gorgias to expand native functionality and streamline the experience. Their responsiveness gives me confidence that this area will continue to improve quickly. Review collected by and hosted on G2.com.

I appreciate KODIF's ease of setup and the strategic support provided, making implementation straightforward. The tool is effective at addressing basic customer inquiries, freeing up my team for more significant tasks, and reducing the need for additional staffing. My team loves interacting with the AI, and customer satisfaction is growing due to faster response times. I also find creating and managing policies with KODIF intuitive, thanks to their supportive team and efficient dashboard. Review collected by and hosted on G2.com.

I find the integrations with KODIF somewhat challenging. Their engineering team often needs to create specific tools to make the policies work effectively. I wish the integrations were more direct so that I could handle them independently without needing additional engineering support. Review collected by and hosted on G2.com.

From the moment I first met the Kodif team, I knew they were truly passionate about what they were building and that passion translates into real results. They don’t just deliver automation; they deliver partnership. With Kodif on board, we’ve alleviated a tremendous amount of manual work that once slowed our customer support teams, allowing us to focus on complex issues, strengthen relationships, and drive loyalty. Their intelligent workflows seamlessly connect our global CX ecosystem, improving accuracy, consistency, and speed across markets.

Beyond the technology, what stands out most is the Kodif team itself: agile, collaborative, and genuinely invested in our success. Every feature release, every workflow adjustment feels like a co-creation. That sense of shared ownership makes a huge difference when scaling global operations. Review collected by and hosted on G2.com.

There’s not much to dislike and as with any evolving platform, a few legacy or region-specific systems require extra setup. But what stands out is Kodif’s agility and foresight. They not only address gaps quickly but often anticipate what we’ll need before we even ask. Review collected by and hosted on G2.com.

I absolutely love how user-friendly KODIF is, making it incredibly easy to set up features like topics and customize reporting, which allows us to demonstrate the product's value effectively. The ease of use is a real asset in streamlining our processes. I am particularly impressed with the comprehensive reporting options provided, which support our need to show proof of value and assess performance efficiently. Additionally, the assistance we received from the KODIF team during the initial setup was phenomenal. Their support made a significant difference, ensuring that we could integrate and start using the system without any hitches. The team's responsiveness and helpfulness made the onboarding experience seamless, and I feel confident in relying on their expertise. Overall, these aspects make KODIF extremely valuable to us. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

1) The Kodif team operates as a trusted partner

You have dedicated, accessible support throughout the entire journey. The team has provided the best experience for implementation and onboarding of any of our vendors. From day 1, they partnered with us to understand our business needs and develop a roadmap for success. Integration was a breeze and we were able to go live with our chatbot in 6 weeks.

2) The tool is user-friendly and delivers immediate results

My team and I have been able to build policies easily using natural language. If something requires more technical support or coding, the Kodif team takes care of it for you. We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year. Since the platform has internal QA testing, we're able to launch and modify policies easily to deliver impact.

3) Kodif is continuously improving with your business needs in mind

The team is incredibly receptive to feedback and because we are treated as partners, they want to hear input into how Kodif will evolve. They're always announcing new integrations, which allowed us to switch platforms without any major challenges to our customer support workflows. Kodif integrates completely with our tech stack and offers a well-rounded platform. Between email, chat, and copilot, our team uses Kodif to provide faster, more efficient solutions while giving agents better tools to take care of our customers. Review collected by and hosted on G2.com.

1) I'd like to see enhanced reporting capabilities for trend analysis and deeper insights into CSAT detractors.

2) The CSAT survey tools are quite basic and could benefit from more customization to help CX leaders prioritize and reduce manual QA work.

3) Improved brand voice and tone controls would be helpful, especially as we're enhancing our chat experience for customers shopping on our platform. Review collected by and hosted on G2.com.

Incredible Partnership Mentality: Kodif doesn’t just build with you, they build for you and alongside you. From day one, they’ve felt like an extension of our team. Every implementation includes real collaboration, not handoffs. Their team teaches you how to fish instead of just handing you the pole. User-Friendly, No-Code Platform: The ability to deploy logic-rich, natural-sounding AI experiences without engineering bottlenecks is a total game-changer. We’ve built, tested, and iterated quickly — no code needed. Proactive, Responsive Team: Whether it’s a bug fix or a feature request, their dev team is quick to engage. We’ve seen improvements shipped at lightning speed based on real-time feedback. It’s rare to find a tech partner this agile and customer-focused. Top-Tier Implementation & Rollouts: Their process is polished and organized. Every rollout feels calm, controlled, and efficient. You can tell they’ve done this before, and they’ve done it well. AI With a Human Touch: Kodif enables us to be there for our pet parent community 24/7. It’s more than support, it’s education, it’s connection, it’s retention. That human touch at scale is hard to come by. Review collected by and hosted on G2.com.

Deeper Analytics & Sentiment Detection: We’d love more visibility into data — especially around sentiment, customer intent, and behavior trends. The more insight we have, the more personalized and strategic we can be.

Easier Data Access: AI runs on data. Giving us more direct access to usage and performance data would supercharge our ability to optimize the experience.

Stay Ahead of Assisted Shopping Trends: The future is AI-assisted, personalized shopping. If Kodif continues to follow these trends (and we think they will!), they’ll unlock even more value for brands like ours. Review collected by and hosted on G2.com.

KODIF's technology is great. Prior to selecting KODIF, we had tested out various different AI vendors that are geared towards supporting and enhancing CX processes. Most seemed like "smoke and mirrors", but not KODIF. Technology and capabilities aside, KODIF's dedication to maintaining an ongoing relationship with us after the dotted line was signed is what has made them stood out. Their commitment and determination to ensure that they can meet our needs truly sets them apart from nearly any other SaaS vendor on the market. Review collected by and hosted on G2.com.

KODIF is a startup, and with that, there is a lot of building the ship as its sailing; there are new quirks that come around that take some time to sort through. However, they don't back away from those challenges. Most importantly, they keep us in the loop on where we are with them when they do occur. Review collected by and hosted on G2.com.

So much! How easy it is to setup personas and guidelines is the top of my list and refining is extremely easy and straightforward with GREAT results. I also love that KODIF is focused on full resolutions, and policies capture all the nuances of different CX use cases. The entire KODIF team is also great, and I've enjoyed collaborating with everyone! Review collected by and hosted on G2.com.

I haven't come across anything I've disliked so far. Policies are a bit more complex than creating guidelines, but the good news is the KODIF team provides full assistance and setup for that, so it's still a positive experience. Review collected by and hosted on G2.com.

As I'm sure you know, AI tools have been extremely hit-or-miss in the last year or two. Over time, I've become someone who avoids AI applications if at all possible, but man, Kodif is the antithesis of all the bad ones out there. Being trained on specific, internal data, we've seen Kodif work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do (it masterfully pulled them from one of our published articles). It's answered questions of all kinds with ease, and I've been really impressed by how organic the conversations I've seen have been. The UI is pretty easy to pick up and is also super-intuitive. Most importantly, the people behind Kodif are lovely, and I can tell they genuinely want to supply products that continue to push our customer service forward into better places.

All that to say, Kodif exemplifies how AI can actually work to improve what you do and keep a pretty human touch in the process. As someone who goes out of his way to write things himself and do things in a way that is as "human" as possible, I actually couldn't recommend them more. Review collected by and hosted on G2.com.

Quite honestly, there's not really anything I've encountered that I dislike yet. There was a tad bit of a learning curve when learning the UI, but it came pretty quickly and I was up and running after asking a few questions. Review collected by and hosted on G2.com.