Best Citizen Engagement Software

How Many Citizen Engagement Software Products Does G2 Track?

Total Products under this Category: 81

Category Stats (Nov 2026)

  • Average Rating: 4.29/5 (↑0.04 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Konveio Document Engagement Platform (+0.16%) - Among all products in this category, Konveio Document Engagement Platform recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Citizen Engagement Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 500+ Authentic Reviews
  • 81+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Citizen Engagement Software

G2 Grid® for Citizen Engagement Software plotting products by satisfaction and market presence

Highlighted products: Everbridge 360 AI (Critical Event Management), IQ CRM, Konveio Document Engagement Platform, Salesforce Public Sector Solutions, and MyGov.

Underlying data: [Grid® JSON](https://www.g2.com/categories/citizen-engagement/grids.json?focus%5B%5D=everbridge-360-ai-critical-event-management&focus%5B%5D=iq-crm&focus%5B%5D=konveio-document-engagement-platform&focus%5B%5D=salesforce-public-sector-solutions&focus%5B%5D=mygov)

Everbridge 360 AI (Critical Event Management)

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

Average Rating: 4.5/5.0

Total Reviews: 368

Who Is the Company Behind Everbridge 360 AI (Critical Event Management)?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®
  • Phone: +1.888.366.4911

Who Uses This Product?

  • Who Uses This: Business Continuity Analyst
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 39% Large, 30% Medium

What Do G2 Reviewers Say About Everbridge 360 AI (Critical Event Management)?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Everbridge 360, appreciating its user-friendly interface and efficient communication features.
  • Users value the real-time alerts and targeted notifications of Everbridge 360, enhancing visibility and response efficiency.
  • Users value the robust mapping and alerting features of Everbridge 360 for enhanced situational awareness and response.
  • Users value the efficient automated communication of Everbridge 360, ensuring timely alerts during critical events.
  • Users value the efficiency of notifications in Everbridge 360, enabling quick alerts and enhanced situational awareness.
Cons
  • Users find implementation limitations frustrating, with confusing features and a lack of essential integrations impacting usability.
  • Users find the inefficiency of Everbridge 360 frustrating, particularly during setup and fine-tuning alert features.
  • Users find the complexity of Everbridge 360 challenging, often requiring extensive training and ongoing support for effective use.
  • Users are frustrated by Everbridge 360's limited functionality, citing issues with reporting, integrations, and unreliable notifications.
  • Users face integration issues with Everbridge 360, leading to complications when connecting with other systems and modules.

What Are Recent G2 Reviews of Everbridge 360 AI (Critical Event Management)?

What Are G2 Users Discussing About Everbridge 360 AI (Critical Event Management)?

IQ CRM

With IQ4 you can build enduring and effective relationships with your constituents through social engagement, powerful eCommunication tools, intuitive constituent services, and enlightening analytics.

Average Rating: 3.4/5.0

Total Reviews: 14

Who Is the Company Behind IQ CRM?

  • Seller: Leidos
  • Year Founded: 1969
  • HQ Location: Reston, Virginia
  • LinkedIn® Page: www.linkedin.com
    37,448 employees on LinkedIn®
  • Ownership: LDOS (NYSE)

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of IQ CRM?

What Are G2 Users Discussing About IQ CRM?

Konveio Document Engagement Platform

Public Sector | Citizen Engagement Software Konveio provides a Document Engagement platform for local governments to present a valuable digital experience for citizen engagement that's simple to setup and share with the public (or stakeholder groups) to capture comments and collaborate with threaded discussions anywhere on PDF documents. In minutes, PDF documents can be enriched by embedding interactive content anywhere on a page or on the side to be displayed across a range of different pages or chapters, including Youtube videos, ArcGIS maps, images, text overlays, and much more. (Accepts virtually all iFrame embed codes.) Visitors use Konveio to better navigate and inform themselves through the help of an interactive glossaries (to define jargon and acronyms), interactive table of contents menu, step by step guided tours, translation support, screen reader support, and more. Beyond commenting on PDF materials, forms, surveys, discussion forums, and more can be placed anywhere on your document (including the sidebar to span any/all of the pages of your document). All of the feedback and comments received can be analyzed within the platform using search, tagging, and filters. Everything may be exported as a report including CSV or annotated PDF formats. Konveio's clients receive their own branded space with a unique URL to share. For an even more seamless experience, documents may be embedded to other platforms and websites as an iFrame embed code. As a purpose built engagement platform, there are a wide range of settings to suit any engagement phase or goal.

Average Rating: 4.9/5.0

Total Reviews: 14

Who Is the Company Behind Konveio Document Engagement Platform?

  • Seller: Konveio
  • Year Founded: 1998
  • HQ Location: Englewood, Colorado
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Architecture & Planning
  • Company Size: 64% Small, 21% Large

What Are Recent G2 Reviews of Konveio Document Engagement Platform?

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Salesforce Public Sector Solutions

Redefine how mission and technology intersect.

Average Rating: 4.3/5.0

Total Reviews: 21

Who Is the Company Behind Salesforce Public Sector Solutions?

  • Seller: Salesforce
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM
  • Phone: +1 (800) 667-6389

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 39% Large, 35% Medium

What Are Recent G2 Reviews of Salesforce Public Sector Solutions?

MyGov

MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.

Average Rating: 4.0/5.0

Total Reviews: 16

Who Is the Company Behind MyGov?

  • Seller: MyGov
  • Year Founded: 2002
  • HQ Location: Norman, Oklahoma
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Are Recent G2 Reviews of MyGov?

What Are G2 Users Discussing About MyGov?

AccessE11

AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.

Average Rating: 4.8/5.0

Total Reviews: 16

Who Is the Company Behind AccessE11?

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 65% Medium, 35% Small

What Are Recent G2 Reviews of AccessE11?

What Are G2 Users Discussing About AccessE11?

ArcGIS Hub

ArcGIS Hub is an easy-to-configure community engagement platform that organizes people, data, and tools through information-driven initiatives. Organizations of any type and any size, including government agencies, nonprofit groups, and academia, can maximize engagement, communication, collaboration, and data sharing using the ArcGIS Hub initiative-based approach. With ArcGIS Hub, organizations can leverage their existing data and technology and work together with internal and external stakeholders to track progress, improve outcomes, and create vibrant communities.

Average Rating: 4.2/5.0

Total Reviews: 7

Who Is the Company Behind ArcGIS Hub?

  • Seller: Esri
  • Year Founded: 1969
  • HQ Location: Redlands, CA
  • LinkedIn® Page: www.linkedin.com
    7,396 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 43% Small, 29% Large

What Are Recent G2 Reviews of ArcGIS Hub?

CivicPlus Municipal Websites

CivicPlus Municipal Websites is a website content management system designed specifically for local governments. The software provides customizable, mobile-friendly website templates, resident self-service tools, and integrations with other CivicPlus solutions like chatbots and agenda management. Municipalities use CivicPlus Municipal Websites to create digital city halls that foster civic engagement by keeping residents informed and enabling them to interact with their local government online.

Average Rating: 3.8/5.0

Total Reviews: 7

Who Is the Company Behind CivicPlus Municipal Websites?

  • Seller: CivicPlus
  • Year Founded: 2001
  • HQ Location: Manhattan, Kansas
  • LinkedIn® Page: www.linkedin.com
    930 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 71% Medium, 29% Large

What Are Recent G2 Reviews of CivicPlus Municipal Websites?

What Are G2 Users Discussing About CivicPlus Municipal Websites?

govDelivery

Reach more citizens with the most preferred communications platform for government

Average Rating: 4.3/5.0

Total Reviews: 7

Who Is the Company Behind govDelivery?

  • Seller: Granicus
  • Year Founded: 1999
  • HQ Location: Denver, Colorado, United States
  • LinkedIn® Page: www.linkedin.com
    1,710 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 43% Large, 29% Medium

What Are Recent G2 Reviews of govDelivery?

What Are G2 Users Discussing About govDelivery?

OpenGov Budgeting & Performance

OpenGov Budgeting & Planning is the only modern, full-featured cloud budgeting software designed to meet the unique needs of public sector planning and analysis. Trusted by hundreds of forward-thinking local governments, state agencies, and school districts, Budgeting & Planning is the industry’s most collaborative solution for budget process automation, strategic planning, performance management reporting, and community engagement. OpenGov Budgeting & Planning empowers governments to bring necessary and modern efficiencies to their complex planning process and drive community outcomes.

Average Rating: 4.4/5.0

Total Reviews: 5

Who Is the Company Behind OpenGov Budgeting & Performance?

  • Seller: OpenGov
  • Year Founded: 2012
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    1,026 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of OpenGov Budgeting & Performance?

Tyler Data & Insights

Tyler Data & Insights empowers governments to make data-informed decisions by using data as a strategic asset in the design, management, and delivery of critical government programs. Empower employees to improve financial, operational, and strategic outcomes while breaking down data silos as data flows easily between departments.

Average Rating: 3.8/5.0

Total Reviews: 4

Who Is the Company Behind Tyler Data & Insights?

  • Seller: Tyler Technologies
  • Year Founded: 1966
  • HQ Location: Plano, TX
  • LinkedIn® Page: www.linkedin.com
    7,951 employees on LinkedIn®
  • Ownership: NYSE:TYL
  • Total Revenue (USD mm): $1,116

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tyler Data & Insights?

EngagementHQ

Build stronger, more trusting communities through meaningful engagement. EngagementHQ empowers your community with an easy and secure way to participate online. EngagementHQ helps you accomplish four things: 1. Listen. Hear everyone’s input through simple surveys, polls, stories, and ideation tools. 2. Inform. Give your community one place to find facts, project timelines, important documents, and results. 3. Measure. Dive deep into demographics. Know your most active users, analyze comments, quantify sentiment. 4. Build community. Our built-in participant relationship database helps grow your community with each project.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind EngagementHQ?

  • Seller: Granicus
  • Year Founded: 1999
  • HQ Location: Denver, Colorado, United States
  • LinkedIn® Page: www.linkedin.com
    1,710 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of EngagementHQ?

What Are G2 Users Discussing About EngagementHQ?

Maptionnaire Community Engagement Platform

The end-to-end, GIS-backed community engagement platform. Enables urban planners to design inclusive and impactful community engagement questionnaires, reports, and project webpages. Trusted by 400+ planning organizations in 40+ countries. Core functionality centers on map-based tools for creating engaging questionnaires, surveys, and polls, allowing respondents to mark points, routes, and areas directly on a map. Beyond data collection, Maptionnaire provides powerful features for analysis, including heatmaps and AI sentiment analysis, alongside a drag-and-drop webpage builder for project communication, reporting, and closing the feedback loop. Key features also include tools like participatory budgeting, streamlined integration with GIS software, and multiple languages to ensure broad accessibility. Transform intangible community insights into real, actionable GIS data, solving the challenge of integrating local knowledge into the technical planning process. By promoting transparent two-way communication and providing an accessible, engaging experience, the platform enables planners to create community-driven decisions that reflect public interests and local values. This ultimately leads to more inclusive and lovable spaces across areas like urban design, mobility, resilience, and parks planning.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Maptionnaire Community Engagement Platform?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Maptionnaire Community Engagement Platform?

CitizenOne

CitizenOne is a government-grade Customer Identity and Access Management (CIAM) and digital services platform purpose-built for governments and public-sector organizations. It helps organizations securely identify, verify, onboard, and authenticate citizens while bringing digital services together in one accessible, user-friendly experience. With single sign-on (SSO), citizens can create and manage one secure profile, discover relevant services, provide or withdraw consent, complete forms, receive notifications, and track service updates through a personalized dashboard. Government organizations gain centralized tools for managing citizen identities, profiles, authentication, privacy, consent, policies, forms, and access to services across departments. CitizenOne supports progressive identity proofing and configurable levels of assurance, allowing organizations to apply stronger identity verification and multi-factor authentication when a service or transaction carries greater risk. Connections to authoritative data sources can help validate citizen information, while support for OAuth, OpenID Connect (OIDC), and SAML enables secure integration with existing applications and identity infrastructure. Core capabilities include: • Citizen identity and profile management • Secure authentication, SSO, and multi-factor authentication • Progressive identity proofing and identity verification • Consent, privacy, and policy management • A searchable digital services catalog • Citizen onboarding and self-service • Forms management and profile-based prefill • Centralized notifications and service-status updates • Issuance and verification of privacy-preserving digital credentials • Omnichannel service delivery • API-based integration with existing systems CitizenOne is API-first, modular, scalable, and designed to complement existing technology investments. Organizations can deploy individual capabilities or the complete platform, connect services incrementally, and expand over time without replacing their current websites, applications, or identity systems. Developed with public-sector partners to address real-world service-delivery challenges, CitizenOne helps governments improve access to digital services, protect citizen information, reduce administrative complexity, support regulatory compliance, and build a trusted foundation for digital transformation.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind CitizenOne?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About CitizenOne?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customization options of CitizenOne, allowing tailored experiences that enhance accessibility to government services.
  • Users commend the user-friendly interface of CitizenOne, making navigation and access to services effortless.
  • Users appreciate the ease of navigation on CitizenOne, simplifying access to essential government services and updates.
  • Users value the cross-platform capabilities of CitizenOne, facilitating seamless access and management across devices.
  • Users praise the easy navigation and subscription updates of CitizenOne, helping access relevant government services effectively.
Cons
  • Users find the setup complexity of CitizenOne frustrating, especially when combined with delays and limited customization.
  • Users often face authentication issues, experiencing delays and complexity that hinder efficient usage of CitizenOne.
  • Users report a difficult setup process requiring significant technical knowledge, leading to frustration during user authentication.
  • Users often face frequent authentication delays, which can hinder their efficiency and overall experience with CitizenOne.
  • Users find inefficiency in CitizenOne due to clumsy integration and gradual migration of large files from Yahoo.

What Are Recent G2 Reviews of CitizenOne?

ForeAction

Simple, cloud-based CRM software for modern nonprofits. We help nonprofit organizations build meaningful relationships with their constituents.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind ForeAction?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of ForeAction?

What Are G2 Users Discussing About ForeAction?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024