ReferenceEdge stands out not only for how customizable and powerful the platform is, but for the exceptional customer success support behind it... a level of dedicated partnership that is genuinely rare from a vendor. It has given our team access to far richer advocate information than we ever had before, while making reference requests remarkably hands-off and giving us extensive metrics and customizable dashboards to demonstrate impact. We’ve been able to shape the platform around our own processes and priorities rather than having to adapt our program to a rigid system.

I really like how ReferenceEdge organizes and keeps track of all our reference nominations, making reporting much easier. It serves as a central place where we can easily access information and it's quite self-service, allowing sales teams to request their own references without involving me. I appreciate that it's native to Salesforce, which helps us manage changes without maintaining a separate portal. Plus, it generally works well, reducing the need for ongoing IT support. I also find it very scalable, growing with our high growth company to meet our needs.

ReferenceEdge is an incredibly valuable application for managing our customer reference program. As the admin, I can manage all our reference accounts and content, create reports and dashboards to measure our progress, and oversee the entire request process from beginning to end. For sales and marketing users, ReferenceEdge makes it easy to search reference content, nominate customers to become references, identify the right reference accounts, and submit requests—all without leaving Salesforce. I especially appreciate the combination of robust out-of-the-box functionality and the flexibility to customize the system and workflows to meet our specific needs. The support and opportunities for collaboration have been outstanding from day one. User webinars, newsletters, and weekly check-ins help ensure that I’m getting the most value from the platform. I strongly recommend ReferenceEdge to anyone looking to improve their customer reference program.