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Point of Reference

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52 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.6
Serving customers since
2003
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Point of Reference Reviews

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Miles M.
MM
Miles M.
Brand Marketing Manager @ Smarsh
09/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Seamlessly Native to Salesforce With Personable, Insightful Onboarding

ReferenceEdge is seamlessly native to Salesforce, and the onboarding process is extremely personable and insightful. Sara Horle has been an incredible resource and guide as we've commenced work with ReferenceEdge.
JE
Jennifer E.
09/17/2026
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Streamlines the reference request process creating great value for the company

ReferenceEdge is a Salesforce app that is a seamless transition between the two platforms. It enhances the efficiency as it doesn’t feel like another system to learn. The customization options allows us to tailor the configuration to our needs. Point of Reference is committed to customer satisfaction by seeking feedback and implementing enhancements to meet their needs.
Verified User in Computer Software
AC
Verified User in Computer Software
08/31/2026
Validated Reviewer
Verified Current User
Review source: Organic

More Than Software: A True Partner in Customer Advocacy

ReferenceEdge helps me keep our reference program organized and running efficiently, but what really sets Point of Reference apart is the team behind the software.<br><br>My Account Manager and the broader Point of Reference team are always accessible, responsive, and genuinely committed to helping us succeed. They go far beyond providing a platform by creating opportunities to connect with peers, learn industry best practices, and continue growing as customer advocacy professionals through webinars, networking events, and customer forums.<br><br>I also appreciate seeing how Point of Reference continues to innovate. Their new AI-powered Headless 360 capabilities are a great example of how they're thinking about the future of advocacy and reference management. While my company hasn't enabled the solution yet due to internal security and governance requirements, it's exciting to see ReferenceEdge pioneering AI in this space and investing in new ways to help customers drive greater value from their advocacy programs.<br><br>When you become a ReferenceEdge customer, you're getting much more than a software solution. You're joining a community that supports your success and helps you continuously elevate your customer advocacy program.

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HQ Location:
Denver, CO

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@PtofRef

What is Point of Reference?

Since 2003, Point of Reference has been helping companies leverage customer advocates to fuel business growth and fortify brands. With deep domain perspective and proven execution competency, we provide the most mature technology available, built on the Salesforce platform, for centralizing advocate information, automating processes and quantifying customer marketing results. Our single point, concierge-level service model ensures clients have the knowledge and support essential for success. For more information, visit https://www.point-of-reference.com

Details

Year Founded
2003