I love how personalized KODIF is. I also love the support of the team that we get, which really helps us drive strategy and get the most use out of the product. It has helped with a very high containment rate, allowing our customer service team to reduce by 50% while taking on a 91% increase in ticket volumes. It's helping manage bandwidth issues without the budget to hire more people and has kept our customers very satisfied. The initial setup was incredibly easy and straightforward, with a full onboarding team making it seamless.

From the moment I first met the Kodif team, I knew they were truly passionate about what they were building and that passion translates into real results. They don’t just deliver automation; they deliver partnership. With Kodif on board, we’ve alleviated a tremendous amount of manual work that once slowed our customer support teams, allowing us to focus on complex issues, strengthen relationships, and drive loyalty. Their intelligent workflows seamlessly connect our global CX ecosystem, improving accuracy, consistency, and speed across markets. Beyond the technology, what stands out most is the Kodif team itself: agile, collaborative, and genuinely invested in our success. Every feature release, every workflow adjustment feels like a co-creation. That sense of shared ownership makes a huge difference when scaling global operations.

Out of all the AI solutions we have used or demoed, KODIF has been far superior in not just overall AI, but support as well. Their hands-on approach has provided a more successful onboarding experience than other AI solutions. Additionally, the AI capabilities have been very impressive with how detailed we can get with automated processes and overall care of the customer.