# Chekkit Reviews **Vendor:** Chekkit **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 154 ## About Chekkit Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth. ## Chekkit Pros & Cons **What users like:** - Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry. (1 reviews) - Users value the **innovative chatbot integration** of Chekkit, enhancing their website's functionality beyond industry norms. (1 reviews) - Users value the **unique chatbot integration** of Chekkit, enhancing their website’s customer interaction beyond industry norms. (1 reviews) - Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites. (1 reviews) **What users dislike:** - Users find the **limited response options** of Chekkit frustrating, as communication is confined to text only. (1 reviews) - Users find the **limited response options** in Chekkit's chat functionality restrictive and frustrating when communicating with guests. (1 reviews) - Users find the **limited response options** frustrating, as communication with guests is restricted to text only. (1 reviews) - Users find the **poor chat functionality** limiting as interactions are restricted to text only. (1 reviews) ## Chekkit Reviews ### 1. Innovative Chatbot Integration Sets Us Apart **Rating:** 4.0/5.0 stars **Reviewed by:** Daryn M. | VP of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Chekkit?** It has enabled us to add a chatbot to our website, which isn't typical in our industry **What do you dislike about Chekkit?** The only way to respond to guests is via text **What problems is Chekkit solving and how is that benefiting you?** Replaces most email customer service problems. ### 2. Excellent review software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Chekkit?** Awesome software. Does exactly what is needed without any issues. Great company, great customer service, great technical support, lots of attention to detail, and exceptional care and dedication from Dan and the entire team at Chekkit! The software is easy to use and it's been smooth sailing for us since we started using it. Highly recommend! **What do you dislike about Chekkit?** To be honest, haven't had any issues with Chekkit in years and we continue to use it for all our locations. **What problems is Chekkit solving and how is that benefiting you?** Getting our customers to review us in an easy way for both staff and the customers ### 3. Improved Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Chekkit?** My ability to communicate with clients has enhanced thanks to the live chat. Chekkit is simple to use and provides excellent customer service. Customers adore it, and it's also reasonably priced. The options available, such as the ability to attach photographs and documents, have made maintaining my business really simple. **What do you dislike about Chekkit?** It can be frustrating at times to understand how to use the platform because we are still in the learning process. Automation would be much better off if they had pre-assigned name tags rather than being left blank. After receiving an automated text, we need to do some more research to locate the consumer. **What problems is Chekkit solving and how is that benefiting you?** Chekkit has been successful in increasing the number of customers it serves as well as their level of satisfaction. The template feature is one of my favorite features and is now a go-to resource for me. My colleagues and I substantially benefit from Chekkit's central inbox, which improves our capacity to manage clients well. Chekkit is unquestionably among the best digital management tools for businesses. ### 4. Great Podium alternative for your small business **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Chekkit?** Ease of use, great customer support, and the price is nice! **What do you dislike about Chekkit?** We have really enjoyed Chekkit and there is nothing we would change. **What problems is Chekkit solving and how is that benefiting you?** Allows us to communicate with our clients without the hassle of them making a phone call and possibly not getting through. Also makes review requests simple and we love that our clients get the texts natively on their devices. It's a high tech solution that's also super user friendly. ### 5. The best online reputation and customer communication management software is Chekkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik S. | Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Chekkit?** I really like the live chat on this platform. I can communicate with my clients very easily. Customer support is excellent. It is very easy to use. Chikkit is very affordable, which is attracting my clients. It is very easy to navigate and has a lot of options. It is very useful to attach images and documents. **What do you dislike about Chekkit?** There is nothing much to dislike. Everything is fine. It is a very popular platform. Sometimes getting the message across to the sales team members becomes a little difficult. If you can solve these small problems, this platform will go much further. **What problems is Chekkit solving and how is that benefiting you?** The former network has improved my communication system a lot because it helps me communicate. I have had a lot of time with the party on this platform. Its template is very easy to use. It is a trusted platform for us. ### 6. Very Pleased With Chekkit **Rating:** 5.0/5.0 stars **Reviewed by:** Jill K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Chekkit?** The tool is very easy to use. We use it for multiple teams and locations. User-friendly platform and produces great results with our customers. **What do you dislike about Chekkit?** We do not have any downsides. I have not heard any complaints from my team. **What problems is Chekkit solving and how is that benefiting you?** Faster, easier customer communication that requires fewer personnel resources. ### 7. YES YES YES **Rating:** 5.0/5.0 stars **Reviewed by:** Linden L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Chekkit?** Automations have sped up our work time around, Texting for collections has proven 45% better results than calling, Using texting to send pictures and short video calls has allowed us to have a more personalized customer experience **What do you dislike about Chekkit?** Learning the platform has been relatively user-friendly, We are still learning how to get around the platform causing some frustrations at times. I would love to see Automations have name tags already assigned to them vs being blank, We have to dig a little more to figure out who the customer is after an automated text. **What problems is Chekkit solving and how is that benefiting you?** Communication! We have developed what we call the "Dominos Pizza Tracker" repair tracker for customers so that they know what is going on with their repairs. More than that the ease of communicating with customers as text tends to be the preferred mode of communication these days. ### 8. Best Product, Super Customer Super and at the Right Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan O. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Chekkit?** Superior product than the competition. Customer support is great and its price is much lower that Podium! **What do you dislike about Chekkit?** There is nothing I can say. It's just great! **What problems is Chekkit solving and how is that benefiting you?** It helps me garner reviews and stay in constant contact with my client base. ### 9. Chekkit has helped our business and employees stay on the same page tremendously. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Operation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chekkit?** Checkkit seems to help us most with keeping good customer relations. If a customer needs something specific, it will be thrown into Chekkit for sales to hop on and accomplish. It has streamlined this kind of communication at my store. **What do you dislike about Chekkit?** Truthfully, I have not thought about what could be wrong with Chekkit as it accomplishes things for us daily. This app works EXACTLY how we need it to, so to try and come up with a negative aspect would just be false! **What problems is Chekkit solving and how is that benefiting you?** We rent out instruments. If a customer does this online, we will get a Chekkit notification to fill the order. Renting out instruments online can get sticky and this truly brings us relief when dealing with this. Also, if there are simple tasks that need to be done, these can be assigned through Chekkit as opposed to sort of micro-managing and having to approach every associate and give them a task. We all know now to just check Chekkit :) ### 10. Chekkit for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Aqua S. | Owner / President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Chekkit?** Cost - Chekkit provides the most value for the money for this type of service. This is compared to many vendors providing texting type services. The next thing we like the best is the ease of use. I have many of my team members using this platform at the same time and there is very little friction across the board. Our clients love being able to text us! **What do you dislike about Chekkit?** Everyone associated with the chekkit number gets notifed of every message that comes in. There may be a work around for this or a better way to use the platform that we are unaware of. **What problems is Chekkit solving and how is that benefiting you?** Chekkit allows us to communicate with customers, Potential employees, and group text our organization. It is a very easy tool to use. There is a good deal of time savings using chekkit, especially with the template features. ### 11. AMAZING Service and Staff!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Chekkit?** Let me start by saying Kianna was remarkable in explaining Chekkit and going over all the functions during the demo. Then Lewis helped us with the onboarding process and was even more helpful. Lewis went above and beyond to assist with additional options we were looking for. Also, Lewis being available as a direct contact whenever we have questions is beyond the type of customer service anyone could ask for. We are very excited to partner with Chekkit and really happy with our decision. **What do you dislike about Chekkit?** I really can't say anything that I dislike. I'm excited to see more options come available in the future. With that said, I asked about having a Group Chat for internal use for our staff members. Lewis was real excited about the idea and reached out to the dev team. Although it's not an option right now I hope to see it at some point. **Recommendations to others considering Chekkit:** Stop looking at all the other platforms. This is by far the best service and staff you will find. The platform is so easy to use and learn. **What problems is Chekkit solving and how is that benefiting you?** The platform is very user friendly and clean. Having the questionnaire and templates easier to use than other platforms we have used is wonderful. The Reviews section separated from coming into your message box is really nice as well. ### 12. Got me the help I needed immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Chekkit?** Fairly simple to use. Easy to communicate with clients **What do you dislike about Chekkit?** Not conncdeted directly to " the Edge" software **What problems is Chekkit solving and how is that benefiting you?** Not integrated with " The Edge" ### 13. Look no further, Chekkit has it all! **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Associate Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Chekkit?** Since using Chekkit, we have communicated more directly with our customers. The tools are all there for efficiency. The support team is fantastic. 100% satisfied. **What do you dislike about Chekkit?** How can you be negative about a positive product?! **What problems is Chekkit solving and how is that benefiting you?** 1. Being thoroughly present for our customers even though we are a uniquely online store. 2. Building our online credibility through requests for reviews ### 14. Inexpensive and to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Archie G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Chekkit?** CHEKKIT works, it is inexpensive and it does the job. We used it after we tried a more expensive option with more bells and whistles. You really do not need all that. Chekkit does the job just fine **What do you dislike about Chekkit?** The dashboard and general interface is simple, but you really do not need more. I would like the chat on the website to be larger so it is more visable would be my only change. **What problems is Chekkit solving and how is that benefiting you?** It helps us send requests for reviews quickly and efficiently and also helps with webchats. We only what five star reviews so automating reviews like other companies want to do is not an option. We do not want any 4 stars at all. 5 stars or nothing ### 15. Chekkit has a great product and at a great value **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Chekkit?** easy to use, pos integration and webchat **What do you dislike about Chekkit?** On occasion, the text feature can lag when chatting with a customer **What problems is Chekkit solving and how is that benefiting you?** generating reviews and webchat ### 16. Chekkit keeps it simple **Rating:** 5.0/5.0 stars **Reviewed by:** Better T. | Marketing & Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Chekkit?** Chekkit is super simple. They offer texting, reviews and simple analytics. Other tools like Podium had extra features that I had to pay extra for and couldn't opt out of. Chekkit was much more affordable and loose with limits. **What do you dislike about Chekkit?** I wish the phone number would be direct to the main line. I also don't like how the videos send in the app and degrade in quality. That would be a great opportunity to send more personalized messages! **What problems is Chekkit solving and how is that benefiting you?** We are using it for two things: 1) Getting more Google reviews for our service-based local biz and 2) SMS functionality from the computer. We message leads, and to schedule through chekkits DM style SMS messenger ### 17. Better Service & Prices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Chekkit?** The texting software is very similar to a company we have used in the past. It has the same features but what is even better is the price and customer service. For more than half of the price it does the same thing as the last company we have used does, and the customer service blows them out of the water. Any small issue and an email away takes care of it almost instantly. Very happy with the service. **What do you dislike about Chekkit?** Not much! The only thing I would comment on is the color scheme on the dashboard. The green is sometimes hard to see on the white background so it takes an extra minute to find the button to send a message or do other things. **What problems is Chekkit solving and how is that benefiting you?** They are helping us get reviews and easily reach our customers. Our reviews have almost doubled since. They also integrate nicely with our point of sale which makes a swift process for sending those reviews/ text messages to customers. ### 18. Easy to Use. **Rating:** 4.0/5.0 stars **Reviewed by:** Byron J. | IT Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Chekkit?** The organization tools are very friendly and intuitive, especially for first-time users. **What do you dislike about Chekkit?** My biggest pet peeve is when you paste a picture from your clipboard, it doesn't paste the raw image and instead converts it to a link that the recipient has to open. The way around this is to save the photo and upload it, so just the image loads on the recipient's end. **What problems is Chekkit solving and how is that benefiting you?** It helps to alleviate the strain of constantly being on the phones, allowing our staff to work with multiple customers simultaneously. It's also easier on our consumers' end as they don't have to be readily available for a call and can respond whenever they have the time. ### 19. Great explanations about the sight and answered all my questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Mim H. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Chekkit?** It's a straightforward site to navigate. Lots of options. **What do you dislike about Chekkit?** I have no dislikes about the site. It's a great site. **What problems is Chekkit solving and how is that benefiting you?** It is giving us an easier way to communicate with our aptients. ### 20. Had tried others and Chekkit is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny K. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Chekkit?** Chekkit has great customer service. I have never had any technical issues whatsoever and work flawlessly. Chekkit was also able to integrate our landline as well, which the other company could not do. This has been such a blessing. We simply let our customers know that the number they used to call us can receive texts as well. This makes life so much easier. I also use the features for the customer profiles and notes section. The pricing is good as well. **What do you dislike about Chekkit?** At this point, there is not much that I dislike about the desktop version. On my phone, however (iPhone) sometimes the features don't respond so well. When I want to look at a photo and enlarge it, it's not easy to shrink it back. I often have to close the app. **Recommendations to others considering Chekkit:** Give Chekkit a chance and compare. I made my choice and never thought twice **What problems is Chekkit solving and how is that benefiting you?** I haven't asked Chekkit to solve the problem I have on my iPhone, so I can say much more in this section. ### 21. Chekkit Took Business to the Next Level **Rating:** 5.0/5.0 stars **Reviewed by:** Teegan M. | Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Chekkit?** As a retailer, the line of communication between us and our guests is paramount. Integrating phone numbers, social media and messaging services all in one has been great. **What do you dislike about Chekkit?** It would be great to archive messages for future reference and group the messages into categories. Assigning messages to sales team members at times can become challenging as the guest is not aware others may be involved. An option to auto-correct would be beneficial much like this data entry program for this survey. **Recommendations to others considering Chekkit:** A great program that has revolutionized the guest experience for our organization. This has allowed team members to send and receive photos, videos and files without having to provide personal numbers. When team members are not on shift, the Admin team is able to respond to the guest inquiries in a timely fashion. **What problems is Chekkit solving and how is that benefiting you?** Chekkit allows for scheduled messages so that the guest experience can be maintained after operating hours. It is great for shipment updates or service information without having to provide personal phone numbers of team members. ### 22. Crazy easy, super powerful platform for gathering reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay W. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Chekkit?** Chekkit is intuitive and easy to use. It has the power and functionality of a platform like Podium, but at a fraction of the cost. I've worked with them as the point of contact for an agency, and I've worked with them as a customer (where I'm managing reviews for my business). I can't say enough good things about the platform. **What do you dislike about Chekkit?** I wish the Surveys (called "Questionnaire") functionality was a bit more robust. Other than that, I'm really struggling to find anything critical to say about it. **Recommendations to others considering Chekkit:** Do your research before selecting a review management platform. Chekkit is by far the easiest to use and most powerful relative to the cost. **What problems is Chekkit solving and how is that benefiting you?** Chekkit is helping us close the gap in volume of reviews between us and our nearest competitors. I work for a software-as-a-service (SaaS) company, so our SEO is greatly impacted by the number of reviews v. direct competitors. It's even more powerful if you're running a local business! ### 23. Its is so easy and fast to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor B. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Chekkit?** I like how our hole staff can see the text and history. It is very easy to use and you can answer at any time, work related and get info and pictures that are needed for service. **What do you dislike about Chekkit?** When I don't use it daily. My coworker's can really tell the different in my lack of work. So it’s just a self reflection on me not Chekkit. So thank you Chekkit of the bettering me. **What problems is Chekkit solving and how is that benefiting you?** We were missing client’s messages and needed photos from client’s and a history trail to show our updates and contacts with our clients. We have become the go to guys now. ### 24. A Life Saver for Our Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxanne E. | Business Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Chekkit?** A few things we love about Chekkit: 1. We can send and receive pictures to and from customers and employees. 2. We love the option to use the smart replies when someone asks a question, that we frequently get. 3. Chekkit lets us EASILY send review invitations, see al of our reviews, and let us respond to them right from the Chekkit website/app! **What do you dislike about Chekkit?** The only downside of Chekkit that we can think of is not being able to send multiple pictures at a time. We don't think there is anything else that needs improvement! **What problems is Chekkit solving and how is that benefiting you?** Chekkit helps us text customers and ask customers to send pictures to our business texting line so that we don't have to use our personal phones. It solves the problem of having to ask customers one at a time for review by letting us send bulk text messages to phones AND emails! ### 25. Chekkit is a major tool for my business and I use it everyday. I can't do without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** I love that I can have the app right on my phone and I can access it 24 hours a day and communicate with all of my customers with such each. Chekkit has helped me grow my reviews up to almost 500. **What do you dislike about Chekkit?** I honestly don't have any dislikes with Chekkit. I refer all my business friends to check it out and try to implement it with their business, because I know it works and is easy to use. **Recommendations to others considering Chekkit:** I would highly recommend using Chekkit. This is a tool that your business can use and it will greatly impact how easy it is to get reviews and will make it so easy to communicate with your customers. I have had other companies similar to Chekkit, but for the price Chekkit is absolutely the best. **What problems is Chekkit solving and how is that benefiting you?** Chekkit has solved the problem of how to build my reviews without being pushy and it also allows me to have perfect communication with my customers and can always have access to all my conversations at all times. ### 26. 21st Century Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tony L. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** Ease of use. Chekkit is very easy to use, my staff learned how to use it in minutes. It allows us to communicate with our clients in the manner in which clients are used to communicating with their friends and families every day. It allows us to attach documents and pictures. What is there not to love. **What do you dislike about Chekkit?** I guess that the only thing is that updating a contact name (spelling) is not done in the manner in which is the most "intuitive". I mean it is easy, you just go to the far right and click and type but the most intuitive way would be to click on it at the center. Anyway, food for thought. **Recommendations to others considering Chekkit:** I switched from a different provider that had the same service for 3 times the price and I haven't noticed any difference. Actually, the support of Chekkit is superior. **What problems is Chekkit solving and how is that benefiting you?** Communication and online reputaion. It helps our clients communicate with us more efficiently and our reviews. ### 27. The Value is not comparable **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck R. | CEO / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Chekkit?** The value you get from the reviews vs. the cost of Chekkit does not compare to any other type of marketing material. Best pick by far! Using the video chat for an onsite set of eyes saves us & our clients hundreds. **What do you dislike about Chekkit?** I don't really see anything that could be considered a downside, but the payments option is one we do not need. **What problems is Chekkit solving and how is that benefiting you?** Google & Facebook reviews!!! We have verbally asked for reviews & sent email requests with little or no response, but once we started texting the requests with Chekkit BOOM...we are getting reviews. ### 28. Great review invitation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Y. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** The app is very easy to use. We've doubled our reviews to over 300 since we started using Chekkit. I also love being able to text and receive text from customers using our store number. **What do you dislike about Chekkit?** I wish the website/app can select who is sending the text instead of having to log out and log in again using a different account for the different users in my team. We all share two computers in the store, and it's very tedious to do so. **Recommendations to others considering Chekkit:** Definitely recommend Chekkit for texting and review invitation. Great service at a reasonable price! **What problems is Chekkit solving and how is that benefiting you?** Chekkit allows users to text us from our website as well as text to our store number. We can also text customers links and pictures, allowing better communication between us and customers, which results in higher satisfaction and = better review! : ) ### 29. Chekkit Solves the Issue of communicating with clients without giving a personal number **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel R. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Chekkit?** I enjoy chekkit because it presents an avenue for potential customers to ask questions and have them answered in a timely manner without compromising their need for privacy. **What do you dislike about Chekkit?** The system doesn't give me the opportunity to set reminders for myself to follow up with clients after the initial message is received. I would recommend a calendar that allows manual entry of events and follow-up tasks. **What problems is Chekkit solving and how is that benefiting you?** Chekkit helps me to ensure that customer and potential customer questions and inquiries are received and answered in a timely manner ### 30. Transparent pricing and great communication **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | VP of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Chekkit?** We've worked with other platforms in the past and have found Chekkit to consistently be the easiest company to work with, have the fairest pricing, and overall be a great value for the spend. **What do you dislike about Chekkit?** As a multi-location business with shared social media platforms, one missing functionality would be to transfer messages which originate from social media or the web between locations. While we appreciate having multiple numbers for texting functionalities, it creates back-end complexities to only be able to direct web inquiries or FB messages to a single store. **What problems is Chekkit solving and how is that benefiting you?** We began with Chekkit specifically for its review request features have have seen great success in collecting positive customer feedback, but we've also enjoyed being able to use the platform for Marketing, Promotions, and simply as a way to engage with customers. ### 31. Using Chekkit was the best decision next to creating a website for my business. **Rating:** 5.0/5.0 stars **Reviewed by:** The Mansion F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Chekkit?** Before Chekkit, I used another product. I loved how easy it was to use, and the price point (monthly payments) fit my budget nicely. I have referred them many times. **What do you dislike about Chekkit?** When messaging multiple people, it gets hard to manage which conversations need responses or follow ups. Perhaps change the layout of the page and allow to move conversations into other groups, ie "Current/Hot, Follow Up/Warm, Reminder/Cold". **Recommendations to others considering Chekkit:** This software is the best on the market for the price point. This will help a lot of small businesses. **What problems is Chekkit solving and how is that benefiting you?** The help connects potential customers to my site and gives us a more professional appearance. Their mobile app feature is also very handy. My staff is able to use the app or website at the same time without causing workflow issues. Very well done website and app. ### 32. Chekkit Rules! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekha Y. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Chekkit?** The interface is very simple and clean; instructions are easy and straightforward. **What do you dislike about Chekkit?** Haven't encountered a downside as of yet, and we have been using for almost two years. The desktop to mobile usability is excellent! **What problems is Chekkit solving and how is that benefiting you?** The instantaneous questions; quick information that clients can't find on the website. Our business is very detailed; lot's of minutiae of detail. They are able to reach me quickly and are always so happy that they did. ### 33. Amazing Product for a Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy O. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chekkit?** For a small business, Chekkit offers the right amount of features at the right price that is affordable for us. Their customer service is top notch and they always go above and beyond when I have questions. Since we have started using Chekkit, we have been able to use the texting system to communicate with our customers and also increase our Google reviews. **What do you dislike about Chekkit?** Nothing. Everything works really great!!! **What problems is Chekkit solving and how is that benefiting you?** None that I am aware of. ### 34. It is a great tool for small business. You have to try it out! **Rating:** 5.0/5.0 stars **Reviewed by:** Victor E. | Marketing & Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Chekkit?** I used to have its competitor as our primary tool to reply to and ask for customers' reviews. However, Chekkit is well designed, and it went far beyond my expectations for the price! **What do you dislike about Chekkit?** The tool has some bugs, but I believe they are working on them. **What problems is Chekkit solving and how is that benefiting you?** We always have message from multiple customers which want to sell or buy products from us. Chekkit is being great to close some sales and to reach out our customers. ### 35. Allows me to effectively communicate with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Chase M. | assistant sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Chekkit?** Upsides of Chekkit are being able to reach clients on their time, and allowing them to respond without the pressure of a phone call! **What do you dislike about Chekkit?** There isn't much I disklike aside from some links that don't load and must be sent via a different service. **What problems is Chekkit solving and how is that benefiting you?** Accessing customer concerns during off hours. If customers work nightshifts they can communicate with us at a time that works for them! ### 36. Easy to use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Christina O. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Chekkit?** It is automated, user-friendly, and keeps everything all in one place. **What do you dislike about Chekkit?** The fact that clients who already reviewed us still receive review requests. Also, I wish I could specify services to which review requests would not be sent. **What problems is Chekkit solving and how is that benefiting you?** We wanted / needed more reviews to boost our company ratings online. This is automated, and it's been phenomenal! ### 37. Chekkit has made our operations more smooth and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Chekkit?** The Chekkit webchat function has taken a load off of our front desk because now instead of fielding calls all day, people can reach out over the webchat function. **What do you dislike about Chekkit?** We have been using Chekkit for about 3 months now and I am not sure if we have found a thing we dislike. **What problems is Chekkit solving and how is that benefiting you?** Chekkit has made operations more smooth and more efficient. Scheduling appointments has become an easy process with people reaching out online. ### 38. Good product, worth looking at **Rating:** 3.5/5.0 stars **Reviewed by:** Leigh M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Chekkit?** Bidirectional messaging based on a standard land line **What do you dislike about Chekkit?** A few more minor technical glitches than I would like **Recommendations to others considering Chekkit:** A good way to introduce affordable text based messaging and a good tool to help you gain additional online review traction. **What problems is Chekkit solving and how is that benefiting you?** Improving our quantity of reviews online, plus providing an additional way for us to communicate interactively with our client base (text service) ### 39. I love Chekkit! It's great! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | COD Coordinator/Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Chekkit?** I like how simple it is to use. It makes it so easy to reach out to customers and keeps them off of my personal cell phone, but it's still convenient like a regular text message. **What do you dislike about Chekkit?** I don't like getting response emails for customers that aren't assigned to me. Sometimes I do get emails for coworkers' clients when I'm not supposed to, but it's been reported and it's going to be resolved. **Recommendations to others considering Chekkit:** You should give it a try. It's so easy to use. And there's a mobile app! **What problems is Chekkit solving and how is that benefiting you?** I love that it has automated reminders for our review links. That has increased the number of reviews I've received replies to. I think it has increased my performance. ### 40. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Jeweler, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** Chekkit has been incredibly useful for communicating with clients. They can text directly to a phone number that is already associated with our business. It is perfect for sending digital media back and forth. Nothing gets lost in the hundreds of emails that can be received daily. Would highly recommend this service. **What do you dislike about Chekkit?** There a no glaring negatives. The only minor inconvenience I've run into is not being able to send multiple attachments in on text. You have to attach files separately and send them as individual messages. **Recommendations to others considering Chekkit:** N/A **What problems is Chekkit solving and how is that benefiting you?** It has eliminated emailing back and forth with clients. We use chekkit instead and it works much better for responding more quickly. It really helps with client communication. ### 41. Great service, capable product **Rating:** 5.0/5.0 stars **Reviewed by:** Jim E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Chekkit?** I like their flexibility. I especially appreciate their Zapier integration, which they modified for my business to allow assignment of employee on zaps triggered by webhook **What do you dislike about Chekkit?** I can't think of any issue that Chekkit hasn't worked hastily to resolve. **What problems is Chekkit solving and how is that benefiting you?** They allow me to send texts to clients via http posts in my automation software (we use this a TON in our agency). Additionally, they have smart replies which I'm going to use with various campaigns. ### 42. #1 All-In-One Messaging Platform in Canada **Rating:** 5.0/5.0 stars **Reviewed by:** Kher R. | Digital Marketing Personnel, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Chekkit?** I like how Chekkit offers messaging automations and best of all they are very dependable when it comes to security and convenience for you and your customers. **What do you dislike about Chekkit?** One thing that I'd like to see Chekkit improve on is an easier way to automatically tag a customer based on their responses. **What problems is Chekkit solving and how is that benefiting you?** We don't have to worry about managing 3 or 4 different messaging platforms. ### 43. Reasonable Price, Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Brenna S. | Vice President of Operations & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Chekkit?** I like the webchat feature and the ability to attach documents sent via text. **What do you dislike about Chekkit?** The questionaires (which we use to collect data about our reps) give the data in rather unusable ways. I would love to see charts or a CSV/Excel that was more usable (think Google Forms) **What problems is Chekkit solving and how is that benefiting you?** Definitely the ability to type out texts via a computer instead of a phone, attach files, and have preset templates. ### 44. Client Communications Made Easy! LOVE IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Noel K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Chekkit?** What I like most is being able to receive real-time photo messages that are easily downloadable to a client case file and being able to communicate instantaneously! **What do you dislike about Chekkit?** I can honestly say, there is nothing I dislike about Chekkit! I have never had an issue where an app feature hasn't work or that I was held up for any reason. **Recommendations to others considering Chekkit:** An excellent source of client communication, ease of use and comparable pricing! Chekkit hits the mark for helping to grow your business. **What problems is Chekkit solving and how is that benefiting you?** Using Chekkit allows clients to communicate more easily, especially when on the go or otherwise unable to take phone calls and it allows us to seamlessly collect the necessary information from our clients ### 45. Great service, excellent support, truly worth every dollar! **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi W. | Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** I've been able to use quite a few features for my business. With 1,500+ agents and a small team, we must be able to use the Smart Responses, Auto Responses and templates. The smart responses are a lifesaver and the one time we truly needed assistance with it, the support team was there to jump on a Zoom call and walk us through the steps we needed. **What do you dislike about Chekkit?** I think some new features could truly make this platform a top contender in the market, including (but not limited to): Template usage tracker {Template "agents" was used in 45 messages. Click here to see those messages}, Smart reply tracker, a way to pull out key questions or phrases asked (I do know there is a keyword feature in insights, however, I don't believe it's accurate). (this form won't allow me to upload a screenshot of being logged in. Keeps saying "error uploading screenshot". Tried png, jpg, and gif - no luck. email me for it naomi@realtconnect.com) **Recommendations to others considering Chekkit:** Chekkit.io is a stellar tool for allowing us to reach large amounts of agents quickly and efficiently, keeping track of conversations, insights into those communications and more. You'd be hardpressed to find another alternative that delivers at such a high quality and has support to back it up. If nothing more, it's worth the try, and I'm positive you'll be thrilled with the results. **What problems is Chekkit solving and how is that benefiting you?** Currently, Chekkit is allowing our small team to assist all of our 1,500+ agents and anyone who is interested in joining, in a timely manner. This keeps us customer focused and allows us to address problems quickly and efficiently. ### 46. Top notch service and value for a low price **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chekkit?** I really like the simple to use interface that makes sending and receiving messages a breeze. **What do you dislike about Chekkit?** The only downside is that Chekkit can't retrieve your Google Business messages. **What problems is Chekkit solving and how is that benefiting you?** Chekkit allows up to seemlessly communicate with our customers on our webpage, via FB Messenger and via text. And we get to use our main number. ### 47. Chekkit Is Amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Inside Sales Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chekkit?** Simple, effective, great business tool to have for a workforce. Brooklyn SolarWorks has been utilizing this tool every single day and we can't see ourselves using anything different. **What do you dislike about Chekkit?** Nothing to dislike here. All is great. Nothing needs to change. There really is nothing to dislike about this program. Chekkit has been useful and a necessary tool for all businesses to thrive from. **Recommendations to others considering Chekkit:** Chekkit is a great business tool to use to have live online interactions to help customers with any questions and inquiries. **What problems is Chekkit solving and how is that benefiting you?** Being able to interact with customers over a designated chat service has limited the overflow through our website registration. Our business has been performing near 100% perfectly. ### 48. Check it is a great solution to communicate with clients. I have no hesitation about recommending. **Rating:** 4.5/5.0 stars **Reviewed by:** Keith C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chekkit?** Easy to use. Clean and intuitive interface. Great value for the cost. **What do you dislike about Chekkit?** Not a lot of CRM capibiliities. Would be nice to be reminded of special occasion and such to market to clients. **What problems is Chekkit solving and how is that benefiting you?** We use checkkit to communicate constantly with clients. We notify them of when their items are ready. ### 49. Chekkit meets all my needs without draining my wallet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Chekkit?** The SMS web-based chat has helped me close countless sales. In tandem with automated review requests, we're staying current on customer feedback. Scheduled texts save us lots of time by consolidating work efforts. **What do you dislike about Chekkit?** I did need to hire an outside contractor to create the zap between FareHarbor and Chekkit for the automated review invitations, but once established, it's been working great. **What problems is Chekkit solving and how is that benefiting you?** We are able to communicate in a more convenient and expedient way with guests who have questions. Quick answers typically equate to faster sales. Communicating with our tasting partners is seamless with the scheduled campaign texts. ### 50. Chekkit, Affordable for Growth!! **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel F. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Chekkit?** By having the option of sneding Payments links it helps with this closing. We sent proofs through text. We can Schedule text. And soon when we get our database sorted out we will Mass Texting **What do you dislike about Chekkit?** Sometimes my customers don't get the images I sent. We can send it many times and they don't get it. Also I try to use the camera through the app and it doesn't send the photos. It's a hassle to try to give all the issues to customer support. **Recommendations to others considering Chekkit:** I love all the features that have, it just needs to be a little more stable, and the credit cards fee lower. **What problems is Chekkit solving and how is that benefiting you?** Faster communication, faster payment & reviews, all that work in conjunction for image, branding and trust, and I translate into Sales=Money. Easier closing since we send the payment link! ## Chekkit Discussions - [How to organize messages without losing information that may need to be referenced at a later time.](https://www.g2.com/discussions/how-to-organize-messages-without-losing-information-that-may-need-to-be-referenced-at-a-later-time) - 1 comment, 1 upvote - [Can you please add a "Save All Attachments" feature for both PC and phone application?](https://www.g2.com/discussions/can-you-please-add-a-save-all-attachments-feature-for-both-pc-and-phone-application) - 1 comment, 1 upvote - [View Chekkit pricing details and edition comparison](https://www.g2.com/products/chekkit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+02%3A35%3A33+-0500&secure%5Bsession_id%5D=925c79c5-d1ec-4d68-bc91-69825a627504&secure%5Btoken%5D=06c2e223073f27f2e9f617d77e068d157cfec5330ffd4dfcb886b160f2f48b3c&format=llm_user) ## Chekkit Features **Messenger** - Sequencing - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Chekkit Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - 4.5/5.0 (341 reviews)