Syncro Reviews & Product Details

I love Syncro’s clean and easy-to-use dashboard, making navigation simple and intuitive. The integrations are incredibly useful, particularly the remote connection capabilities with FlashTop, which allow me to work efficiently across all our company computers. Syncro significantly enhances client communication by allowing direct messaging and email interactions. I value the ability to receive alerts and notifications, ensuring I stay updated on all our managed devices, ultimately improving my MSP operations. Review collected by and hosted on G2.com.

I find the interface colors lacking customization options. If I could edit the interface on my own and set up the colors on the notifications and everything, especially for the clients, it would be great. Review collected by and hosted on G2.com.

Syncro has a great script library with an awesome community.

The recent launch of Power hour is a great addition Review collected by and hosted on G2.com.

Linux support has taken some time. Hopefully this can be up and running soonest Review collected by and hosted on G2.com.

The cost is excellent for a 1 man shop. I appreciate the interface and the scripting control is great! Review collected by and hosted on G2.com.

The app is just bad on the android so I just login to the browser on my phone. Specifically you can't sort companies so you can't find the device your looking for. Review collected by and hosted on G2.com.

The platform is easy to navigate, making it simple to locate the device or ticket you need. The RMM controls are generally good and meet most of my needs. Review collected by and hosted on G2.com.

It's currently impossible to tell if someone else is viewing or responding to the same ticket as you. It would be helpful to have a notification feature that alerts you when another person is editing or viewing the ticket. Reporting requires a lot of time formatting data to present to stakeholders. Review collected by and hosted on G2.com.

Simple interface, the way it flows does make sense though the ticketing system does need work it is more than functional for a small to medium business helpdesk. Integrations such as integrating with ScreenConnect is easy. Review collected by and hosted on G2.com.

Script can sometimes fail to run as they sit in the queue, Syncro are working on this though problem though. Review collected by and hosted on G2.com.

I appreciate Syncro's cost-effectiveness, ease of use, and functionality, which make it a great value for managing IT tickets and invoicing. The integration with Xero is a bonus. The automated ticketing system enhances efficiency, and the linked invoices streamline our customer interactions. Additionally, the development team is responsive to feedback, often implementing requested features promptly, which is reassuring. Review collected by and hosted on G2.com.

I would definitely add some tiers for different members of the team. So admin, IT support member, and sales aspect, rather than just having a one-size-fits-all pricing structure. I think it would be good to have different platforms for different roles within the business. Review collected by and hosted on G2.com.

Syncro offers excellent tools for managing endpoints, tickets, and clients. I find it intuitive to use, and it integrates smoothly with my business operations. Review collected by and hosted on G2.com.

There is nothing I dislike about Syncro. It truly provides everything my business requires. Review collected by and hosted on G2.com.

I appreciate Syncro's ease of use, which makes it simple to manage various tasks effectively. The ability to remotely access customer assets is incredibly helpful for IT support. Everything is well-organized, facilitating efficient management. Additionally, the support team is very helpful and responsive in assisting with company needs. Review collected by and hosted on G2.com.

Managing security groups is quite difficult, with challenges in organizing people into groups and finding the correct settings to allow users to perform different tasks. Review collected by and hosted on G2.com.

I highly value Syncro's capability to automatically keep software and other updates current, making maintenance tasks much easier. I appreciate the ease of setup, as it simplifies the installation process significantly. The ticketing system is also a standout feature for me, helping streamline my daily workflow. Additionally, I find the recent updates highly beneficial, enhancing the usability of the platform. Review collected by and hosted on G2.com.

I dislike that the inbuilt ScreenConnect integration with Syncro is not very good. This has compelled us to use an external ScreenConnect software, indicating that the built-in tool does not meet our needs effectively. Review collected by and hosted on G2.com.

All the information that you can get from a customer besides the dashboard and alerts. Review collected by and hosted on G2.com.

You need to know how to integrate all the apps and it does not offer an easy guide to do it. Review collected by and hosted on G2.com.