Syncro Reviews & Product Details

I appreciate Syncro's capacity to track and report tickets efficiently, which helps prioritize tasks daily, weekly, and monthly. The updates have significantly improved the usability, making it easier to navigate and almost second nature. I love the powerful scripting capabilities that automate upgrades and tasks without disrupting work, such as scheduling Windows 11 updates. Syncro seamlessly integrates with platforms like Sentinel, aiding in quick malware resolution. The tools are stellar, enhancing client interaction and streamlining processes, which makes Syncro highly recommendable. Review collected by and hosted on G2.com.

Not much has stood out about syncro being difficult to use atm, Asides the remote viewing session going dark sometimes, all else seem fine. Review collected by and hosted on G2.com.

Great pricing everything in one place! Syncro has been great for a small and growing MSP. They have a lot of integrations that work great. We're glad we picked sycnro! Review collected by and hosted on G2.com.

There are a few integrations that have been clunky. But most bugs have been worked out in time. A few times there have been major outages or products that didn't launch or flopped. I'd love to see sycnro put energy in areas of making things solid and then adding products that are user-friendly focused. User portals are a point of constant complaint Review collected by and hosted on G2.com.

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated. So far I am extremely happy and do not plan on moving away from Syncro any time soon. Review collected by and hosted on G2.com.

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this Review collected by and hosted on G2.com.

The licensing is very reasonably priced for smaller MSPs to enter the landscape with, giving them access to professional tools at a cost they can actually afford to pay. The support is responsive and knowledgeable, but the product is straightforward enough that you usually won't even need to talk to them -- implementation was quite easy as well, with scripting options available. The integrations on offer are numerous and comprehensive.

The bottom line is that we use the product daily and never have we been let down. Review collected by and hosted on G2.com.

The file download size limit in the backgrounding tools could stand to be upgraded a bit. 100 megabytes is not a lot of data in the current year. Review collected by and hosted on G2.com.

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Review collected by and hosted on G2.com.

I did not mention any specific dislikes about Syncro during the conversation. Review collected by and hosted on G2.com.

Syncro is an excellent and continually improving platform for client management. I appreciate that their pricing model is based on the number of technicians or employees rather than endpoints, which gives me the flexibility to install the agent on non-managed assets and better support break/fix clients. I also value the monthly webinars they offer, as these sessions highlight new features and integrations. Review collected by and hosted on G2.com.

At the moment, the payment processor is limited to Worldpay, which isn't ideal. However, they do have plans to broaden their options in the future. Alternatively, you can integrate with QBO and use a different payment processor through that method. Review collected by and hosted on G2.com.

Modern and intuitive design, useful integrations, great support team and account reps. Easy to use, our team of techs were trained in a few hours when we migrated. We were able to migrate all of our data from our previous PSA (8 years of data) in under a week, the implementation was quick. Review collected by and hosted on G2.com.

Appointment system doesn't integrate well with ticketing system. Review collected by and hosted on G2.com.

Scripting for sure. Remote access and splashtop are helpful. Adding additional Network Discovery and XMM for managing 365 recently are great additions. Adding AI insight to tickets hasn't been tested by us as yet, but is a neat feature. Review collected by and hosted on G2.com.

Still redoing the Leads module. It has had zero benefit for us.

We are working with the Dev team to make billing simpler - combining all time/note entries for a ticket to one line item, using the ticket subject or a pinned comment as the detail. Review collected by and hosted on G2.com.

The integration of everything in one place. It makes it very easy to do everything in one place. I like the deployment of scripts and then being able to remote into a desktop for a student or staff member that is having issues. In other words it makes customer support a breeze. Review collected by and hosted on G2.com.

The views are a bit cumbersome to figure out. It is a lot to learn when you haven't used something as robust as Syncro before. Review collected by and hosted on G2.com.

I like that Syncro provides everything that other RMMs lacked, offering a complete solution for our needs. The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time. The new integration with M365 is great because it makes password resets a breeze and eliminates the need to switch between different portals. I also appreciate the baseline checks that help double check configurations, ensuring everything is set correctly. The initial setup was very easy for my team, making it accessible and convenient. Review collected by and hosted on G2.com.

I wish the thumbnail on the asset overview could at least auto update and I wish that there was a way to see idle time that way if we see a user is away we can takeover and do what we need quickly. Maybe to link ticket automation with the ability to run scripts. That way if some creates a ticket that is unable to print it could run a script to restart the spool service and clear the queue. Review collected by and hosted on G2.com.