# Syncro Reviews
**Vendor:** Syncro Technologies Inc.  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 498
## About Syncro
Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.



## Syncro Pros & Cons
**What users like:**

- Users value the **ease of use** in Syncro, enhancing troubleshooting and communication with clients effectively. (245 reviews)
- Users value the **seamless integration** of Syncro for enhancing productivity and simplifying infrastructure management. (166 reviews)
- Users find the **easy setup** of Syncro to be incredibly helpful, ensuring a smooth start for new users. (111 reviews)
- Users value the **seamless integrations** with other software and partners, enhancing overall efficiency and functionality. (109 reviews)
- Users commend the **automation features** in Syncro, significantly enhancing workflow efficiency and accessibility to customer information. (107 reviews)
- Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (100 reviews)
- Tool Utility (91 reviews)
- Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (86 reviews)
- Time Efficiency (85 reviews)
- Easy Integrations (80 reviews)

**What users dislike:**

- Users desire more **missing features** in Syncro, including Linux support and interactive time tracking tools. (107 reviews)
- Users find that **improvement is needed** in Syncro's interface and responsiveness, impacting efficiency and usability. (83 reviews)
- Users find **feature limitations** in Syncro, particularly with reporting, invoicing, and remote desktop usability. (73 reviews)
- Users face **feature issues** with Syncro, including limited API support and frustrating UI limitations for ticket management. (63 reviews)
- Users highlight the need for **improved API and automation features** in Syncro, which currently require cumbersome workarounds. (60 reviews)
- Access Limitations (33 reviews)
- Reporting Issues (33 reviews)
- Ticketing System Issues (32 reviews)
- Lack of Integrations (31 reviews)
- Not User-Friendly (30 reviews)

## Syncro Reviews
  ### 1. Streamlined IT Operations and Real-Time Client Interaction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rick S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about Syncro?**

I like that Syncro lets clients message us in real-time, and our techs can respond immediately. I also appreciate that we can create tickets with one click from those chats, and the RMM feature allows us to assist clients remotely to fix issues. Having everything designed in one system means managers, techs, and clients can all use it seamlessly without switching between multiple tabs. Plus, the initial setup was very hassle-free.

**What do you dislike about Syncro?**

I would like to see a better version of the overall UI and UX. I feel like that is coming soon. I just want something more eye-catching with a modern UI. I would love to see a new UI with some colors and new designs.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us organize IT operations, assist clients, and manage tickets and invoicing. It streamlines communication with real-time messaging and ticket creation, allowing techs to fix issues remotely. Everything's integrated into one system, enhancing efficiency for everyone from managers to techs to clients.

**Official Response from Jessica Jiang:**

> Hey Rick - It’s great to hear that the real-time chat and one-click ticketing are helping your team stay agile. We love that the 'all-in-one' design is keeping your techs focused on clients rather than juggling tabs. We’ve kicked off 2026 with a focus on a more modern experience, starting with a total overhaul of the Mobile App interface (including Dark Mode!) and a new, more intuitive Authentication UI. We’re continuing to refresh the web platform’s design throughout the year to ensure Syncro feels as modern and powerful as the tools underneath it. We appreciate you being a partner and helping us shape the next generation of the Syncro UI.

  ### 2. Streamlined Client Support with Outstanding RMM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex V. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about Syncro?**

I love using Syncro for RMM and Remote Desktop and PSA because it helps us manage and support our clients efficiently with its unique and user-friendly UI. The RMM part is incredible, providing us with detailed information about assets, which really helps us support clients just by looking at it. It gives us so much detail about assets, like when there was last high RAM or CPU usage, how much RAM there is, how many slots are available, and what the last error on the PC was, and it helps us run scripts. We also like the tickets feature where we can update our clients directly. Setting it up was very simple, making the transition smooth. Overall, it definitely gets the job done for us.

**What do you dislike about Syncro?**

I would like to see new integration with ScreenConnect.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps create, manage, assess, and support clients via remote desktop with a user-friendly UI. I love the RMM feature for its detailed asset insights, aiding client support. The ticketing system allows direct client updates.

**Official Response from Jessica Jiang:**

> Hey Alex! Thank you for the fantastic feedback :) We are thrilled to hear that our RMM’s asset details, like RAM slot availability and error logs, are making your life easier. We’re big believers that you shouldn't have to remote in just to find basic hardware specs. We actually have a deep integration with ScreenConnect available right now in our App Center. It supports one-click remote sessions directly from your Syncro assets and tickets. If you'd like to chat more, please don't hesitate to reach out to our team!

Thanks again for being a Syncro Partner.

  ### 3. All-in-One Automation Powerhouse with Seamless Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nick S. | Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Syncro?**

I really appreciate all the automation features included in the system—like scripting, patch management, and proactive monitoring that catch issues early. I also find the ability to schedule reminders and set up recurring invoices very useful, especially since everything (ticketing, remote access, and billing) is in one easy-to-use platform. The fair per-tech pricing means no surprises as my client base grows, and the community support is fantastic!

**What do you dislike about Syncro?**

I haven't encountered many problems while using Syncro; overall, it functions smoothly and everything integrates well. However, I do find it somewhat confusing to set up when clients have multiple locations, as the process isn't very clear.

**What problems is Syncro solving and how is that benefiting you?**

Syncro is tackling some of the biggest headaches in running an MSP—like juggling a dozen different tools for monitoring, ticketing, remote access, and billing, which used to waste hours switching between apps and lead to errors or missed issues. It also eliminates tons of manual work, like chasing down client asset counts for invoices or constantly checking for patches and alerts.

For me, this means I'm saving at least 10-15 hours a week that I used to spend on admin drudgery. Now, everything's in one dashboard: automation catches problems early, remote support lets me fix issues fast without site visits, and billing just happens automatically. My clients are happier with quicker resolutions, I'm less stressed, and I have more time to focus on growing my business and taking on new clients. It's seriously transformed how I work!

  ### 4. Best Ticketing Software with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Syncro?**

I appreciate that Syncro is making an effort to improve both their service and themselves. They've recently added features like the ability to edit the ticket subject directly without pressing the edit button, and adding CC emails without needing to refresh the page and fill out a form. These changes have removed some of my pain points I didn’t even know I had. It really makes it easier to update or change tickets by reducing the number of clicks needed to get things done. I also found the initial setup to be relatively easy. Overall, it's the best ticketing software I know, and I'd rate it a 9 on a scale of 10.

**What do you dislike about Syncro?**

For some reason, I cannot delete ticket notes even when I select the option to do so. I had to create a custom view to look for old resolved tickets, which I feel should always be an option in the ticket views section. The ability to search old tickets for solutions to the same problem I am currently experiencing should be improved as that would save a lot of time re-finding the solution and looking through old tickets.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps me organize tickets, keep track of multiple customers, and update applications easily. It simplifies ticket updates, reduces clicks needed, and alerts when server assets are down.

  ### 5. Effortless Ticketing and Stellar Asset Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor H. | IT Tech, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Syncro?**

I find that Syncro really helps in keeping the business on top of project timelines. The ticketing feature stands out the most; it keeps things on time and up to date. I also appreciate how it keeps projects organized and the whole business on top of things. The initial setup was easy as pie.

**What do you dislike about Syncro?**

The sorting of assets can sometimes be difficult to navigate.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for day-to-day ticketing and job tracking, which helps with inventory management and revenue tracking. It streamlines day-to-day tasks, keeps track of assets, and ensures the business stays on top of project timelines. The ticketing feature stands out to keep things on time and up to date.

  ### 6. Syncro's Integrated RMM and PSA Revolutionize Maintenance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashish C.

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

I really value Syncro's integrated RMM and PSA capabilities. They combine remote access, proactive system monitoring, and ticket automation in a single platform, which has been a game changer for us, eliminating tool sprawl and manual processes. The strong automation and scripting support allow us to efficiently manage tasks and reduce manual work through patch management and scheduled maintenance tasks. The alerting system is fantastic as it lets us proactively identify performance and availability issues before they impact users, ensuring no issue goes unnoticed. Furthermore, the ease of end-to-end automation and tighter alignment between monitoring and ticketing alerts streamline our workflow by converting alerts into tickets automatically, ensuring nothing is missed. Plus, the initial setup was a breeze.

**What do you dislike about Syncro?**

Automation and scripting work well but lack advanced features such as version control, testing, and strong documentation, making them harder to manage at scale. Reporting and dashboards are limited in customization, and producing client-ready reports often requires manual work. UI performance can lag with large device counts and overall workflow efficiency could be improved.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to manage endpoints, monitor systems, and handle ticketing with integrated RMM and PSA, reducing tool sprawl. It automates routine maintenance like patching and ensures end-to-end automation, enhancing workflow and system consistency.

**Official Response from Jessica Jiang:**

> Hi Ashish,

Thank you for such a detailed and thoughtful review! We’re thrilled to hear that the tight alignment between our RMM and PSA has helped you eliminate tool sprawl and that our alerting system is helping you stay proactive. We hear you on the need for more advanced scripting management and reporting. To help with that, we recently introduced Script Access by Category to help organize workflows for larger teams, and we’ve been rolling out new custom blocks in our Report Builder to make client-ready reports more visual and automated. More details can be found in our January & February 2026 Release Notes.

Thanks for being a partner and helping us push the platform forward!

  ### 7. Streamlined Device Management and Proactive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nate F.

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

I appreciate using Syncro for device management in my tech company, as it allows us to track clients' devices, support tickets, and automate routine maintenance efficiently. I really like the RMM tool which lets us monitor systems proactively and address issues early, making our workflow easier and improving client response times. The integration of ticketing and billing within one place is easy to use, saves time, and reduces human errors. I enjoy the remote support capabilities, which surpass many other remote assist programs. The remote monitoring and management features, including deploying automatic updates, automating maintenance tasks, monitoring system health, and offering remote support from my desk, are particularly beneficial. The scripting and automation capabilities help standardize processes across all endpoints, simplifying our operations. I also found the initial setup intuitive, and the help tutorial guides are easy to follow.

**What do you dislike about Syncro?**

There's a few categories (such as credentials) which cannot import CSVs, etc. This makes it a bit of a pain having to manually log credentials in by hand rather than creating a basic script via an import button. I wish they would push the Syncro community a bit more. I find it super useful for assistance on projects and idea generation, but I feel like many users don't quite know about how great of a resource it is!

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for device management, support tickets, and proactive system monitoring. It saves us time by integrating ticketing and billing, reduces human errors, and eases remote support. Automation features standardize our processes, making workflows smoother and improving client response times.

**Official Response from Jessica Jiang:**

> Hey Nate 👋

We really appreciate you taking the time to write such a comprehensive review! It’s fantastic to hear that our RMM/PSA integration and remote support tools are helping you standardize your processes and reduce human error, that is exactly what we love to see.

I'm very happy you find the Syncro Community valuable! We’re actually pushing hard to grow that space right now, for example, our February 2026 Community Script Contest is currently in full swing to highlight the exact kind of project assistance and idea generation you mentioned. We’ll keep working to make sure more users know about that resource. 

See you around in the community! 


  ### 8. All-in-One Solution with Incredible Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Johnny J. | President & Founder

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

I like that Syncro has everything I need and that when I've got things where I need them, the flow works well. I'm able to remotely connect and do everything I need in the MSP space. I love knowing there are many more features within Syncro and that I can just make a phone call to ask a question and get a good answer. The support team at Syncro is incredible; I love them.

**What do you dislike about Syncro?**

I would like the time entries to have a microphone AI-powered feature. It wouldn't take a lot of AI resources to do it. Basically, I'd like to be able to turn on the microphone and take time entries through it, especially when I'm on the go or in an IT closet. Having AI put together a nice bullet point list and creating a time entry for me would be really helpful.

**What problems is Syncro solving and how is that benefiting you?**

Syncro combines RMM, PSA, CRM, and more into one solution, meeting many needs in the MSP space. It streamlines operations, enabling me to manage my business effectively despite being new to the field.

**Official Response from Jessica Jiang:**

> Hey Johnny,

Hello! Thank you for the kind words about our team and the "all-in-one" nature of the platform. It’s wonderful to hear that our support team has been such a valuable resource as you grow your business. We’re always listening to partner feedback to drive our Product Roadmap forward. If you haven't done so already, I highly suggest submitting your idea to the in-app Product Feedback form. Thank you for helping us make Syncro even better!

  ### 9. Seamless Client Management for MSPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alonzo M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Syncro?**

I like Syncro for its per user cost, which seems manageable. I also value the integration with Splashtop RMM, which provides another reliable method for remote connections when another solution might not work. The initial setup of Syncro was very easy, which made the transition smoother. I found it so beneficial that I even recommended Syncro to another MSP, and they are now using it as well.

**What do you dislike about Syncro?**

There are times when a 2-step verification code is configured, and it may request a 2-step verification when Splashtop is already installed and configured. Also, Splashtop could support multiview monitor support.

**What problems is Syncro solving and how is that benefiting you?**

Syncro enables us to provide patch management, documentation, and remote support, enhancing our service delivery as an MSP.

**Official Response from Jessica Jiang:**

> Hi Alonzo, this genuinely made our day. Thank you! 

Knowing that you valued Syncro enough to recommend it to another MSP, and that they're now up and running on it, is exactly the kind of story we love to hear.

On the Splashtop 2FA friction: that's a fair callout. Worth flagging to our support team if it's happening consistently. They can help track down whether there's a configuration tweak that helps.

We're really glad to have you as a Syncro Partner and thanks for spreading the word! :) 

  ### 10. Efficient and User-Friendly with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** John K.

**Reviewed Date:** February 12, 2026

**What do you like best about Syncro?**

I like how Syncro gives us a quick, easy, and fast way to interact with all of our clients' computers and manage everything in one portal. It's very fast, easy to use, and the company supports it and often upgrades things. I can access every PC from one portal, connect to it remotely, and run scripts to automate tasks. It provides multiple ways to connect remotely, as well as monitors to notify me if something is wrong. The support team works closely with us to ensure things work better when there is a problem and has been enhancing features regularly.

**What do you dislike about Syncro?**

The mobile app could still use more work. I would like to be able to customize what is important to me and also that it wouldn't log out so often. We don't need the time section. I would like to be able to access my tickets and assets quickly.

**What problems is Syncro solving and how is that benefiting you?**

Syncro provides a fast, easy way to interact with all client computers and manage everything in one portal. I can access PCs remotely, automate tasks with scripts, and get alerts if something is wrong. It's supported and upgraded frequently, which is great.

**Official Response from Jessica Jiang:**

> Hi John,

Thank you so much for taking the time to share your experience with Syncro! We are thrilled to hear that having your RMM, PSA, and remote access all under one roof, combined with our per-technician pricing, is helping your MSP run more efficiently. I also want to thank you for your candid feedback regarding the mobile app and some of the UI consistency. We’re committed to making the mobile experience just as powerful as the desktop version. Grateful to be a part of your day-to-day and thank you for being a Syncro Partner!

  ### 11. Streamlined RMM and Billing with Intuitive Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Clayton G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about Syncro?**

I really like Syncro's ease of use and organization. My favorite parts are the policy folders and recurring tickets, which are a real 'set it and forget it' solution. The policy folders are like a godsend because we can attach billing and scripts to different folders, and once we move an asset into a folder, it automatically handles everything for us. Recurring tickets help us remember to do things that happen every month, quarter, or year, ensuring we don't get too busy and forget.

**What do you dislike about Syncro?**

I do really wish the chat function had more auditing. It doesn't tell you who is chatting with the client side or have time stamps when a person chimes in. Also, the ability for more than a 1 on 1 conversation would be greatly appreciated.

**What problems is Syncro solving and how is that benefiting you?**

Syncro gives us a single pane of glass to manage assets, licenses, and tickets. Its policy folders automate processes by attaching billing and scripts, and recurring tickets ensure we remember recurring tasks.

**Official Response from Jessica Jiang:**

> Hi Clayton! 

We are thrilled to hear that Syncro’s ease of use and automation are helping your team manage multiple systems more effectively. We built Syncro to take the friction out of an MSP's daily operations, so hearing that it’s making your workflow more efficient is exactly the kind of feedback we love to see. Appreciate the feedback on the chat function as well. It’s an honor to be a part of your daily workflow. Thank you for choosing Syncro and for being such a valued partner 😊

  ### 12. Streamlined Ticket System with Customization Perks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amrita M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Syncro?**

I like how easy it is to manage everything in one place with Syncro. The ticket system is simple and customizable, meeting our company needs. I appreciate being able to link EU and assets, which makes it easier to identify and provide support. The ticket flow is improved, and we've been able to set up ticket automation for auto closures and prompting team members to reply in time, which helps with work processes and efficiency. Setting up Syncro was quite simple.

**What do you dislike about Syncro?**

I had an initial issue with the admin rights. Even with admin access, some areas weren't accessible unless you had full admin, which could be a risk for the company.

**What problems is Syncro solving and how is that benefiting you?**

Syncro keeps everything in one place, making it easy to manage. The ticket system is customizable, helping meet company needs. Linking EU and assets simplifies support. Ticket automation improves efficiency with auto-closure and timely responses.

**Official Response from Jessica Jiang:**

> Greetings! Hey Amrita, thanks for your review. Happy to hear that our customizable ticketing system and automation triggers are helping your team stay efficient. I also really appreciate you bringing up the frustration regarding granular admin permissions. While we currently offer Security Groups to help manage these boundaries, there is definitely room for improvement. Thank you for being a valued Syncro Partner and for helping us make the platform more secure and intuitive!

  ### 13. Powerful IT Support with Custom Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nicholas G.

**Reviewed Date:** February 09, 2026

**What do you like best about Syncro?**

I really like the documentation features and customization for automation in Syncro. Ticket automation improves the efficiency of my workflow. The documentation provides easy access to information about our customers, allowing me to find what I need when I need it. It was mentioned that my team has always loved Syncro, which suggests positive experiences among my colleagues as well.

**What do you dislike about Syncro?**

I would like more Linux distros to be supported. Linux Mint would be great, as I'd like to eventually switch over fully on my work computer if possible. I would also like an interactive time sheet to track my daily time, maybe built into the calendar. This would help me keep track of the amount of work I've done for the day, and how I can improve my workday schedule.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps me manage tickets orderly, provides easy remote access to customers, and automates my workflow, which boosts my efficiency. The documentation feature allows easy access to customer info when needed.

  ### 14. Effortless Billing and Powerful Configuration Make Teams Edition Stand Out

**Rating:** 4.5/5.0 stars

**Reviewed by:** Peter A. | Tech Tactician, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Syncro?**

Billing is a breeze. I set up my clients and pricing once, and now it runs automatically. No more end-of-month headaches. I get paid on time, and the invoices look clear and professional.

It's powerful when you need it to be. You can dig in and set up really detailed automations and policies. It lets me customize everything to fit our team's exact workflow without being complicated.

The Teams feature is a game-changer. Having a dedicated screen that just shows my team's tickets is awesome. We all know what everyone is working on at a glance, so nothing gets missed. It keeps us perfectly in sync.

Overall, it's the perfect mix of simple and powerful. Highly recommend!

**What do you dislike about Syncro?**

occasion issues with screen connect on mac devices but overall very good.  wish there were some auto entries like templated comments with ticket actions but that is only major change i would request.

**What problems is Syncro solving and how is that benefiting you?**

started company and loved their per tech billing and full feature set.  Their non strangling multiyear contract is a great competitive benefit.

**Official Response from Brandon Garcin:**

> thanks Peter! appreciate the kind words here and it sounds like you've got Syncro firing on all cylinders with powerful automation and custom configs for your team. Feel free to jump into our community with other fdbk and suggestions or if you'd like to dig into screen connect a bit further. We appreciate your partnership!

  ### 15. Easy & Efficient IT Management with Seamless Integrations and Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan T.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I like the ease of use of all of Syncro's platform features. Everything is really easy to set up, configure, and modify as needed. I also really like how responsive and reliable everything is - for example, on-demand PowerShell scripts run quickly instead of sitting in a queue, and scheduled scripts always run when expected. Our initial onboarding experience was very smooth, made even better with the help of our Customer Success Manager, Travis Isbell. We felt supported every step of the way, and Syncro provided specific advice related to moving from N-Able to their platform. We received some training over several weeks and months, allowing us to start with core features and get more advanced as we grew more comfortable. This approach prevented us from feeling overwhelmed during the initial onboarding and ensured we got the most out of the platform.

**What do you dislike about Syncro?**

I would like to see more official third-party integrations added and some of the existing ones improved, though this also often depends on the cooperation of the third-party service providers. It would also be nice to see the ability to perform Windows Feature Updates via Syncro natively without having to do any scripting, although this is more of a Microsoft-led problem with the way Feature Updates are delivered, rather than a failure of Syncro to introduce this functionality.

**What problems is Syncro solving and how is that benefiting you?**

Syncro significantly improves our customer service and allows us to deliver services more efficiently and cost-effectively.

  ### 16. Effortless IT Management with Syncro MSP

**Rating:** 4.5/5.0 stars

**Reviewed by:** Charlie T.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I really like how Syncro MSP helps us manage IT assets effectively by allowing us to install RMM agents on our clients' PCs. It simplifies the remote management of these devices and ensures they're always up to date with the latest Windows and software updates. The ability to apply policies, run scripts in the background, and perform a variety of tasks is super convenient. Syncro's ticketing portal stands out for being the most easy and convenient for all the techs on our team. I also appreciate the RMM tool, which provides almost all the information about the devices and logs, making it easier to monitor PC health, remediate issues by running scripts, or connect remotely to resolve problems. It's interesting getting all these features on one portal. The initial setup of Syncro was very easy, and it has proven to be much better compared to our previous product.

**What do you dislike about Syncro?**

Nothing. because it's way better than other tools

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro MSP to manage IT assets remotely, applying policies and running scripts. The RMM tool provides comprehensive device info and logs, monitors PC health, and resolves issues remotely. It's convenient and integrates tools for seamless support.

  ### 17. Efficient Ticketing with Seamless Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thomas S.

**Reviewed Date:** February 06, 2026

**What do you like best about Syncro?**

I think Syncro does a good job of keeping track of everything and offers many automation features that make many monotonous tasks much easier and efficient. My favorite feature is the read receipts in the emails showing when the customer opened it. I also appreciate the integration with some of the programs I use, like being able to click the number in Syncro on the customer's profile and starting the call on my Intermedia VOIP app. The Outlook integration when creating calendar invites and scheduling onsites/remotes is fantastic.

**What do you dislike about Syncro?**

There is nothing i can think of that is glaringly a problem. When there is an issue or a suggestion there has been man occasions where Syncro implemented the change, which is great because it shows they actually listen to their customers.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for our IT business ticketing system, which keeps track of everything with automation features, making tasks easier and more efficient.

  ### 18. One of the best but improvement needed

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Syncro?**

What I love most is how well it combines both PSA and RMM features. The ticketing system works smoothly, and the integrated remote access makes it super easy to help clients on the fly.

**What do you dislike about Syncro?**

That said, it's not perfect. The patch management could use some improvements, especially for third-party software, and I’ve found myself wishing there were more built-in scripts to handle specific monitoring tasks

**What problems is Syncro solving and how is that benefiting you?**

I can manage everything in one place: ticketing, remote monitoring, and even automation because it combines both PSA and RMM tools in a single platform. This has really saved me a lot of time since I no longer need to switch between multiple tools to get the job done.

  ### 19. Effortlessly Manages CRM with a Glitch in Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie C.

**Reviewed Date:** February 09, 2026

**What do you like best about Syncro?**

I love how Syncro makes it easy to keep our techs organized, ensuring all our clients' needs are met. The ticket dashboard is a great tool, providing a snapshot view of everything happening at any given time. It's incredibly helpful for scheduling projects for clients, as we can have a parent ticket for the project and child tickets for the individual steps. This structure is incredibly helpful because we can individually assign parts of projects to different techs. Additionally, I found the initial setup of Syncro to be incredibly easy.

**What do you dislike about Syncro?**

This may be user error here, but some of the reports that Syncro runs, especially when it comes to sales, billing, etc., seem limited. For example, I can't see who all paid for Cloud services in the last 12 months.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for CRM, billing, tracking tickets, RMM, and asset management. It keeps our techs organized, helps meet client needs, and provides a snapshot view through the ticket dashboard. It aids in project scheduling with parent-child ticket structures, making assignment easier.

  ### 20. Streamlined MSP Management with Seamless Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samitha P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about Syncro?**

I use Syncro as an MSP for managing tickets, inventory, onsite schedules, endpoint management, and remote desktop. It's a fantastic solution for MSPs. I appreciate the client portal, where our clients can create tickets and do real-time chat with us. The remote desktop feature allows us to assist our clients by remotely accessing their workstations. The integration of scripting and automation is a great help, enabling us to perform various tasks with a single click, which is amazing. I find the dashboard very cool as it shows all the necessary information at a glance.

**What do you dislike about Syncro?**

I would like to see better version on client portal. Add more features like report and dashboard.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for managing tickets, inventory, and onsite schedules. It's great for endpoint management and remote desktop access. The client portal and automation features make our operations seamless and efficient.

  ### 21. Automation Powerhouse with a Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

I really appreciate Syncro's automation features; they're very good and can be applied across all sections of the software. I love that we can automate a lot of our business processes, particularly regarding PSA and ticketing. The best thing is that Syncro has tons of features, and I love the most how it allows us to create an automation if there's no solution for our needs. The extensibility and variety of options in Syncro adapt to every single one of our business processes. The initial setup was very easy, and overall, it's really good software.

**What do you dislike about Syncro?**

I find that with Syncro, having so many modules, options, and features can be overwhelming at some point. Sometimes, I can get lost in all those options, but once you get used to it, it's really good and powerful.

**What problems is Syncro solving and how is that benefiting you?**

Syncro automates our business processes in RMM, PSA, and ticketing. We love the automation features which enhance efficiency and allow us to run scripts seamlessly. It adapts to every business process, offering great flexibility.

  ### 22. Effortless Remote Management and Client Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chandler D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Syncro?**

I like Syncro's great UI and its ability to launch remote connections to devices in mere seconds, which is very helpful. The dashboard provides at-a-glance information that is very, very helpful. I appreciate its native communication feature with clients when issues aren't immediately understood. Also, the initial setup of Syncro was easy from what I recall.

**What do you dislike about Syncro?**

I don't think it's a Syncro issue, but sometimes assets are slow to copy over for certain clients.

**What problems is Syncro solving and how is that benefiting you?**

Syncro acts as a thorough database of client devices, enabling remote access and control. It's a great repository for managing assets. The UI and quick remote connection launch save time, and native client communication is a plus.

**Official Response from Jessica Jiang:**

> Hi Chandler 👋

We are so glad to hear that our UI and Dashboard are making your mornings a little brighter (and easier to navigate). We put a lot of work into ensuring that 'crucial details' are front and center so you can get straight to work. It’s also great to hear that the ticketing system and documentation tools are helping you stay organized. 

We appreciate you being part of the Syncro community. Wishing you all the best!

  ### 23. Seamless Transition and Enhanced MSP Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh A. | Tech, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Syncro?**

I find Syncro incredibly helpful for managing MSP client tickets, device management, and POS sales. It makes client request and information management a breeze. I really appreciate being able to integrate remote access software and other MSP software with Syncro, as it significantly boosts business productivity. The integration simplifies the process of ticket management and resolution, which is key for my operations. Switching to Syncro from Repairshopper was a smart choice because of the better support and ticket handling it offers. I also found the initial setup very easy, almost seamless, and migrating from my old product was smooth as well.

**What do you dislike about Syncro?**

I find it to slow my routine down as I am already used to handling tickets a certain way and it is a little harder when the UI changes from time to time. Maybe less UI changes and EFTPOS machine integration if that is not already a function.

**What problems is Syncro solving and how is that benefiting you?**

Syncro simplifies client request and information management, streamlines ticket management, and boosts productivity by integrating remote access and MSP software.

  ### 24. Efficient IT Ticketing with Unique Remote Management Tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ramiro V.

**Reviewed Date:** February 09, 2026

**What do you like best about Syncro?**

I really like the background tools in Syncro. It's something I haven't experienced with any other type of remote management tool. I like how easy it is to add categories to tickets and annotate them, make private notes, and send emails. It's pretty straightforward. The system also tells you about customer replies and whatnot. I appreciate how it changes labels automatically, and you can change titles of subjects within the ticketing system. That's definitely something I like.

**What do you dislike about Syncro?**

I feel like maybe adding more things that will allow us to deploy software remotely within the system without having to actually remote into it. Being able to deploy or uninstall programs without touching anything would make it more automatic.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for IT ticketing systems, tracking and managing tickets, and handling emails efficiently. It provides tools to gain insights on tickets, access computer specifics, send commands, extract dump files, and review them without remote access.

  ### 25. All-in-One Platform with Visibility and Simplicity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2024

**What do you like best about Syncro?**

I love how Syncro combines all the tools I need into one platform. It's simple yet powerful, saving me time and money by allowing me to jump between tasks without logging in and out of multiple dashboards. I like the visibility it gives me as I can see what's going on with all of my endpoints, invoices, and estimates with just a few clicks. As a one-man shop, I appreciate being able to log in, check on paid invoices, create estimates, and remotely run maintenance on an endpoint all from one location. The initial setup was very easy—just install the agent, set up policies, and let it run.

**What do you dislike about Syncro?**

I would love to see expense tracking incorporated into Syncro, not a full-fledged accounting suite, just the basics, put expenses in, fill in any income that it doesn't already have, then print reports from it.  We also need more payment processor options.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro as it combines all needed tools into one platform, saving me time and money by avoiding multiple logins. The visibility lets me easily manage endpoints, invoices, and estimates, simplifying my workflow as a one-man shop.

  ### 26. Syncro: Comprehensive Tool with Efficient Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ramesh R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Syncro?**

I love Syncro's patch management because it helps us keep all our clients compliant. It's great how it gives us details about our clients so we can easily find those going out of compliance and fix it. I also like being able to see our techs' performance with monitoring features, which helps identify trends like who is overloaded with tickets or who has closed the most tickets, making it easier to reward them. Additionally, the initial setup of Syncro was quick; our team adopted everything in just one meeting.

**What do you dislike about Syncro?**

I would like to see more unique dashboard and some real time data.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to run scripts and manage customer tickets without remote access. It's great for creating monthly support reports and keeping clients updated through portals. Patch management and performance monitoring help us stay compliant and recognize top-performing techs.

**Official Response from Jessica Jiang:**

> Hi Ramesh, 

Thank you for the review! We’re thrilled to hear that our patch management is keeping your clients compliant and that your team was able to hit the ground running after just one meeting, that's the kind of speed we love to see 🚀 Regarding your feedback on the dashboard: we hear you! We actually just rolled out some exciting updates to our Dashboard blocks this February to provide more 'at-a-glance' data and improved customization. We’re continuing to work on making our data even more real-time so you can have that 'command center' feel you're looking for. We also have a Power BI template hub available for download in our Syncro Community. 

Thank you for being a Syncro Partner!

  ### 27. Syncro: Automation Brilliance with Room for Notification Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raul . | tecnico, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Syncro?**

I like Syncro for its technical support for users and for tracking times at job sites. I appreciate how it automates professional services. My experience with Syncro also includes receiving real-time alerts, which is really helpful. I enjoy receiving notifications and refer to the documentation center. I found the initial setup of Syncro to be very handy.

**What do you dislike about Syncro?**

Notifications could be more effective with better filtering by customer priority, grouping alerts per client, and reducing duplicate notifications to avoid overload.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for automation in professional services, getting real-time alerts, and managing tickets, inventory, and clients effectively. It enhances work with technical support for users and tracking job times.

**Official Response from Jessica Jiang:**

> Hey Raul, thanks so much for taking the time to share this!

It's great to hear that the automation capabilities and real-time alerting are making a real difference in how you manage professional services and job site workflows. The documentation center is a resource we're always working to keep up to date, so it's good to know it's been helpful.

We're really glad to have you as a Syncro Partner!

  ### 28. Effortless Ticket Management with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2024

**What do you like best about Syncro?**

I use Syncro MSP as a service desk platform for IT, and I like that it allows for ease of access and easy creation of IT service tickets by customers. I appreciate having a place to manage and review all tickets for the IT help desk. I like that it has 2FA security login, a nice dashboard, and an asset management tool. The reports feature is very helpful too.

**What do you dislike about Syncro?**

The filter function can have a search feature when trying to filter through a large list of options. The filter in the 'Tickets' tab can allow for a search feature when selecting the 'End User' or 'Assigned Tech', so as to allow for a quicker selection. Also, the term 'End User' does not match the term 'Customer' which is what appears in the table.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to easily create and manage IT service tickets, improving access and organization for our help desk. The 2FA security, dashboard, asset management, and reporting features are very helpful.

  ### 29. Flawless Helpdesk Management with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike C. | Network Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2024

**What do you like best about Syncro?**

I find Syncro's Remote Assist feature very valuable for assisting our remote users in other states. I also appreciate having a record system for our helpdesk, which aids in managing our users' computer assets and tracking tickets. Plus, the setup of Syncro was very easy, and everything about it works pretty flawlessly for us.

**What do you dislike about Syncro?**

I do not dislike anything about Syncro.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us manage computer assets, track tickets, and assist remote users effectively.

**Official Response from Jessica Jiang:**

> Hi Mike, thank you so much for taking the time to update your review and for the continued kind words about Syncro!

It's really great to hear that Remote Assist has been such a reliable tool for supporting your remote users across different states. Keeping distributed teams connected and issues resolved quickly is exactly what we build for, and it's rewarding to know it's working flawlessly for your team.

We also love hearing that the helpdesk record-keeping and asset management capabilities have been valuable for staying organized and on top of tickets. 

If there's anything we can ever do to make your experience even better, don't hesitate to reach out!

  ### 30. Syncro: RMM at your fingertips

**Rating:** 4.5/5.0 stars

**Reviewed by:** Victor G. | System Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Syncro?**

I appreciate Syncro's capacity to track and report tickets efficiently, which helps prioritize tasks daily, weekly, and monthly. The updates have significantly improved the usability, making it easier to navigate and almost second nature. I love the powerful scripting capabilities that automate upgrades and tasks without disrupting work, such as scheduling Windows 11 updates. Syncro seamlessly integrates with platforms like Sentinel, aiding in quick malware resolution. The tools are stellar, enhancing client interaction and streamlining processes, which makes Syncro highly recommendable.

**What do you dislike about Syncro?**

Not much has stood out about syncro being difficult to use atm, Asides the remote viewing session going dark sometimes, all else seem fine.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to streamline client interactions, prioritize tasks, and efficiently schedule system upgrades, ensuring minimal disruption using ths scripting tool per asset or organization which is a great help

**Official Response from Brandon Garcin:**

> thanks for the review, Victor! Great feedback here and awesome to hear that Syncro is adding value to so many parts of your operations.

Appreciate the feedback re: onboarding and setup too, and glad it wasn't a barrier to being successful with the platform. We'll continue to look for ways to sharpen up that documentation and make sure folks can hit the ground running when they first get started!

  ### 31. Comprehensive Monitoring with Minor Permission Hurdles

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sharkon t. | Manager IT infrastructure, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Syncro?**

I most probably like the remote monitoring management system with Syncro. It's great for monitoring devices, CPUs, system errors, and network performance. The automated routing tasks make it really convenient, especially for those concerned about the healthcare sector. I run updates and monitor CPU performance across hundreds or thousands of computers on different platforms, which is very convenient.

**What do you dislike about Syncro?**

I'm more convenient with the user base, allocation. I mean, that user level restriction and the permission likewise.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for IT, data, and management flow. It helps with remote monitoring, managing devices, CPUs, system errors, network performance, and automating routing tasks, which is really convenient, especially for the healthcare sector.

**Official Response from Jessica Jiang:**

> Hi Sharkon!

It’s great to see how you’re leveraging Syncro to manage such a massive scale of endpoints while maintaining the high standards required for healthcare IT. We are glad our automated routing and performance monitoring are helping you stay ahead of system errors across thousands of devices. We appreciate you being a part of the Syncro community and sharing this feedback!

  ### 32. All-in-One Solution, Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2024

**What do you like best about Syncro?**

I use Syncro as the main software for our MSP. I really like that we can have one tool to do 90% of our workflow, which saves our company money by only needing a single subscription for most of the day-to-day operations. It's also great to only have to log into one dashboard, saving our team countless man hours. The initial setup was super easy, and the support team from Syncro has been great as well. I've recommended it to a few of my friends who work in an IT environment.

**What do you dislike about Syncro?**

My biggest complaint, for my specific workflow, is the fact that I can't associate a purchase order to a ticket and vice versa.

**What problems is Syncro solving and how is that benefiting you?**

Syncro handles ticketing, asset management, remote connection, and more, saving us money with a single subscription. It centralizes day-to-day operations into one dashboard, saving countless man-hours and simplifying workflows.

  ### 33. Intuitive, Growing Tool with Stellar Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annie P.

**Reviewed Date:** February 15, 2026

**What do you like best about Syncro?**

I love that intuitive design. It's so well designed which allows me to not think about the tool itself and go with a creative flow every day. I’d also love to say how it scales with me.  It’s a tool that grows as my own skills grow! Also, when needed, the customer service is always friendly, kind, and ready to help!

**What do you dislike about Syncro?**

The software is great at what it does! However, I do think the experience could improve by redefining the ticket organization logic. Ensuring the sorting preference remain consistent even after navigating away from the screen.

**What problems is Syncro solving and how is that benefiting you?**

Syncro handles the technical heavy lifting, allowing us to focus on high-level strategy. I love its intuitive design, enhancing creative flow, and it scales with me, supporting my growth with advanced features. Its seamless integration feels like a personal assistant, not just a program.

**Official Response from Jessica Jiang:**

> Hey Annie! We love this! Hearing that Syncro feels more like a 'personal assistant' than just software is the ultimate compliment. Thanks for the shout-out to our support team and for letting us grow alongside you. Keep up that momentum 🚀

  ### 34. Seamless Remote Management with Minor GUI Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Constantin S. | Director Of Information Technology, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Syncro?**

I love the ease of integration with Syncro and its dual ability to remote in via Splashtop, along with the native RDP as a backup. The secondary remote system is very handy. I also appreciate the ease of deployment and the simple interface it provides. The initial setup of Syncro was extremely easy.

**What do you dislike about Syncro?**

Perhaps a more intuitive GUI would be helpful in navigating the options. The nesting of the submenus is not always intuitive and some are difficult to find, similar to the settings pages.

**What problems is Syncro solving and how is that benefiting you?**

Syncro allows us to respond quickly to client needs via remote management, chat with end users, and receive tickets online.

**Official Response from Jessica Jiang:**

> Hello Constantin! Thank you so much for the 5-star review and for highlighting how easy it is to get started with Syncro. We are glad to hear that having native RDP as a backup to Splashtop provides the flexibility your team needs to respond quickly to client requests.

We truly appreciate your feedback regarding the "nesting" of submenus and the navigability of our settings pages. We are actively working to simplify our interface to ensure it remains a true "system of action" where tools are easy to find.

Thank you for choosing Syncro and for being a Partner :)

  ### 35. Comprehensive PSA and RMM Solution with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michela N. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Syncro?**

I love Syncro's very comprehensive nature, which covers everything from end-to-end customer handling to point-of-sale and product management. I find the script option particularly useful. Syncro is also more intuitive than Autotask for our day-to-day activities, making it easier for us to work effectively.

**What do you dislike about Syncro?**

I find the search option to be slow and would prefer to rearrange the categories of results, with tickets first. Perhaps I face the rearranging issue because I am not the admin. However, this would be major for my use case.

**What problems is Syncro solving and how is that benefiting you?**

I find Syncro handles end-to-end customer service from tickets to products in one system, which is really comprehensive.

**Official Response from Jessica Jiang:**

> Hey Michela! Fantastic to hear that Syncro’s intuitive interface is making your day-to-day work easier compared to your experience with Autotask. We love that you're finding our "system of action" approach, covering everything from customer handling to point-of-sale in one place, to be a comprehensive fit for your team.

Thank you for the detailed feedback as it helps us prioritize what to improve next!

  ### 36. All-in-One Tool for Efficient Shop Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** John B.

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

Syncro has been a huge help to my shop; it saves me time, gives me the notifications I need, and provides the tools required to get the job done. I really like that everything I need is in one tool, so I don't have to go to multiple places or search online. All the tools are in one place, making it easy to get the job done quickly. Additionally, using the API key and API tokens to attach other software, like taking credit cards online, adds to its capabilities. The switch from Repair Shopper to Syncro was because of its more features and capabilities.

**What do you dislike about Syncro?**

Sometimes getting logged in can be difficult.

**What problems is Syncro solving and how is that benefiting you?**

Syncro saves me time with needed notifications and tools, consolidates antivirus, RMM, and update management, and provides all essential tools in one place, easing my workflow.

**Official Response from Jessica Jiang:**

> Hi John,

It’s great to hear from a long-time partner! We love that the transition from RepairShopr to Syncro has given your shop the extra features and API flexibility needed to scale. Thank you for trusting us to consolidate your RMM, PSA, and shop management into one place. We’re excited to keep growing with you! 

  ### 37. Great Product for starting MSP's

**Rating:** 3.5/5.0 stars

**Reviewed by:** John H. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 30, 2022

**What do you like best about Syncro?**

Great pricing everything in one place! Syncro has been great for a small and growing MSP. They have a lot of integrations that work great. We're glad we picked sycnro!

**What do you dislike about Syncro?**

There are a few integrations that have been clunky. But most bugs have been worked out in time. A few times there have been major outages or products that didn't launch or flopped. I'd love to see sycnro put energy in areas of making things solid and then adding products that are user-friendly focused. User portals are a point of constant complaint

**What problems is Syncro solving and how is that benefiting you?**

We love the all-in-one solution.. There is benefit to the integrations though I would love to see more.. Having things all in one place is huge for us.  This the pricing has been fair for what we are getting.

  ### 38. My personal experience and honest review.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul P. | Senior Information Technology Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Syncro?**

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated.  So far I am extremely happy and do not plan on moving away from Syncro any time soon.

**What do you dislike about Syncro?**

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps my department maintain 600+ devices efficiently.

**Official Response from Brandon Garcin:**

> thanks for the review and for being a long-time user of Syncro! appreciate the great feedback here and you've no doubt seen quite a bit of evolution and growth in the platform over the last several years. 

don't hesitate to reach out if you'd like to talk through specific ticket automation ideas or anything else we can be helpful with—our community (community.syncromsp.com) is also a great place to share ideas + chat with other partners and our team :)

  ### 39. Affordable, Powerful, and Reliable Solution for MSPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacob T. | Network Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

The licensing is very reasonably priced for smaller MSPs to enter the landscape with, giving them access to professional tools at a cost they can actually afford to pay. The support is responsive and knowledgeable, but the product is straightforward enough that you usually won't even need to talk to them -- implementation was quite easy as well, with scripting options available. The integrations on offer are numerous and comprehensive.

The bottom line is that we use the product daily and never have we been let down.

**What do you dislike about Syncro?**

The file download size limit in the backgrounding tools could stand to be upgraded a bit. 100 megabytes is not a lot of data in the current year.

**What problems is Syncro solving and how is that benefiting you?**

Syncro provides both our RMM solution and our PSA for ticketing.

  ### 40. Syncro: Essential for Efficient Multitasking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian O. | Adjunct Professor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Syncro?**

I love the backgrounding tools and the ability to run commands without user intervention or disruption. I also found the initial setup quick and simple, to the point that even my customers could install the agents easily.

**What do you dislike about Syncro?**

I would like for it to link with Bitdefender to automate invoicing for this product. I would also like to see it have a backstage, where I could access a GUI of the client without disrupting the client.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for invoicing, tickets, time tracking, asset management, patch management, and linking to Acronis for backups. It solves manual data calculations and automates recurring invoicing.

**Official Response from Jessica Jiang:**

> Hi Brian, thank you for this detailed review!

It's great to hear that the background tools and non-disruptive command execution are making a real difference in how you support clients. The breadth of what you're doing in Syncro (invoicing, tickets, time tracking, asset management, patch management) is impressive, and we're glad it's holding up across all of those workflows.

We look forward to continuing to grow alongside you!

  ### 41. Consolidates Communication, Lags in Loading

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Syncro?**

I like that Syncro has built a platform that displays all device information, related customer data, and communication all on one page. I also enjoy that Syncro tracks my individual progress against my coworkers and as a collective whole, which gives me the incentive to push my performance to a deeper level. I also like the restore feature; if the page crashes, the info is able to be restored.

**What do you dislike about Syncro?**

Synchro takes time to load first thing in the morning, and that can be frustrating because I want to hit the ground with my feet running when I arrive to my desk. Also, it is frustrating to have to scroll throughout a ticket after it refreshes itself from adding new info.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to document and track all communication with customers from start to resolution. It displays device info and related customer data on one page, and tracks my progress against colleagues, motivating me to improve.

  ### 42. Streamlined Remote Management with Syncro

**Rating:** 4.5/5.0 stars

**Reviewed by:** James C.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I like the ease of use of Syncro and the ability to quickly communicate with our clients. It allows clients to communicate with us, enhancing the interaction. Also, the backgrounding tools, ticketing tool, and the ability for asset management let us keep track of the most current logs. I appreciate the synchronous ability of Syncro to help our clients better and improve communications, which prompted us to switch from our previous software.

**What do you dislike about Syncro?**

The printed ticket feature doesn't provide all the information, with the time log details missing when printing large tickets. The initial setup was slightly difficult.

**What problems is Syncro solving and how is that benefiting you?**

Syncro solves ticketing and client communication issues, making it easy for clients to give and submit tickets on different levels, which helps us. It improves our remote management, maintenance, asset management, and the ability for quick communication.

  ### 43. Cost-Effective, User-Friendly with Minor Limitations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Syncro?**

I like Syncro because it's easy to use, which makes it great for managing client tickets. I also appreciate the built-in asset register, which is quite helpful. The built-in remoting tool is another feature I enjoy, especially since it allows remoting into a client's computer from one place using Splashtop. Additionally, the setup of Syncro is simple, which made the transition smooth.

**What do you dislike about Syncro?**

No native way to uninstall apps. I would like to see an option that detects installed programs and then has a 1-click option to remove.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps me manage client tickets effortlessly and includes a built-in asset register. It also streamlines remote access to clients' computers using Splashtop from one place.

**Official Response from Brandon Garcin:**

> thank you for your thoughtful review! some great notes and feedback here, I'll share your comments re: local timezones with the team. 

we've recently stepped into the backup space with a cloud backup add-on for M365 & Entra ID, but feel free to share additional ideas about device backup or other functionality you'd like to see from Syncro in our community as it's very helpful to hear. 

thanks for your partnership!

  ### 44. Efficient Device and Inventory Management with Some Reporting Limitations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Scott P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Syncro?**

I like how Syncro manages and monitors customers' devices. Customer management, inventory management, and the ticketing system are something I appreciate.

**What do you dislike about Syncro?**

One of the biggest problems with Syncro is the reporting features are very limited and don't give you enough information for the things that we need. Most of the reports are very limited, as are the options for any given report. The user interface is not very good for finding and creating reports either.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to manage customers' devices, track inventory, and for its ticketing system and customer management.

**Official Response from Jessica Jiang:**

> Hey Scott, thanks for taking the time to share this!

It's great to hear that device monitoring, customer management, inventory, and ticketing are all clicking for you as an owner running things day to day. That kind of consolidated visibility is exactly what Syncro is built to deliver.

On the reporting side, we hear you. The current options don't always give MSP owners the granular, customizable output they need, and that's a gap we're continuing to work on. Your specifics here are genuinely useful context as we develop this further.

Your feedback helps make Syncro better for everyone. Thank you!

  ### 45. Syncro: Versatile RMM with Powerful Scripting and Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Caleb J. | System Administrator

**Reviewed Date:** February 06, 2026

**What do you like best about Syncro?**

I use Syncro as our main RMM and find it to be a game changer, especially with how it excels in ticket storage, remote system access, and having a scripting library. I've been able to tackle unique challenges using PowerShell scripts that I design and deploy with Syncro, which has been amazing. The scripting platform is a standout feature for me. Additionally, the initial setup was pretty easy, not hard at all, especially for a first timer.

**What do you dislike about Syncro?**

I think the only thing missing is real-time messaging when remotely accessing a system. It would be very beneficial to have.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for our main RMM; it covers ticket storage, remote system access, and scripting. I've fixed unique challenges with PowerShell scripts in Syncro, and its scripting platform is great for deployment.

  ### 46. Flexible Pricing and Continuous Improvements Make Syncro Stand Out

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jason K. | Owner / Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Syncro?**

Syncro is an excellent and continually improving platform for client management. I appreciate that their pricing model is based on the number of technicians or employees rather than endpoints, which gives me the flexibility to install the agent on non-managed assets and better support break/fix clients. I also value the monthly webinars they offer, as these sessions highlight new features and integrations.

**What do you dislike about Syncro?**

At the moment, the payment processor is limited to Worldpay, which isn't ideal. However, they do have plans to broaden their options in the future. Alternatively, you can integrate with QBO and use a different payment processor through that method.

**What problems is Syncro solving and how is that benefiting you?**

Complete CRM/RMM/XMM. The platform is very powerful and allows you to run MSP / IT business in one platform.

**Official Response from Brandon Garcin:**

> thanks for the review, Jason! appreciate the feedback here and great to see you're engaged with our monthly webinars and resources to make sure you're getting the most out of Syncro. 

Keep an eye on our roadmap for additional updates (https://syncromsp.com/platform/roadmap) — the team is working toward making Stripe available as another payment processing option :)

  ### 47. Modern Design and Outstanding Support Elevate the Syncro Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael P. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Syncro?**

Modern and intuitive design, useful integrations, great support team and account reps.  Easy to use, our team of techs were trained in a few hours when we migrated.  We were able to migrate all of our data from our previous PSA (8 years of data) in under a week, the implementation was quick.

**What do you dislike about Syncro?**

Appointment system doesn't integrate well with ticketing system.

**What problems is Syncro solving and how is that benefiting you?**

Our old RMM/PSA solution took up too much time to maintain, we wanted an All in One RMM/PSA with simpler setup and intuitive use.  Syncro easily replaced our old systems and the all in one aspect gave us access to not just the RMM/PSA but also an Estimate, Invoice and Product system we now use for a fully integrated tool.

  ### 48. Streamlined Ticketing and Invoicing with Customizable Views

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Syncro?**

I really appreciate how Syncro helps us organize and keep track of all our tickets and invoices efficiently. The customizable ticket views are a big plus; they let me see all the tickets and their status at a quick glance, making my workflow smoother. We originally switched back to Syncro from Autotask because it's a whole lot better organized and handles invoices more effectively. The initial setup was fairly easy too.

**What do you dislike about Syncro?**

The time tracking and marking the utilized time needs some work to be better. I'd like a way that better shows and marks the utilized time in a quick, easy way.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us organize and track all tickets and invoices effectively. The customizable ticket views allow me to see ticket statuses at a glance, enhancing our workflow.

  ### 49. Central Hub for MSP Operations with Powerful Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shawn C.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I use Syncro for automation, ticketing, billing, and device management. The scripting tools, particularly PowerShell, remote access, and RMM/AV integrations, make it easy to support our customers. It's basically our central hub for running MSP operations, handling product orders, inventory, and invoicing. The automation and RMM tools are strong, letting us automate routine tasks, run scripts fleet-wide, get reliable alerts, and remotely fix issues fast, which is a huge time saver. Syncro ties everything together cleanly.

**What do you dislike about Syncro?**

More customization in reporting and dashboards would be helpful, but overall everything works well.

**What problems is Syncro solving and how is that benefiting you?**

Syncro solves the issue of scattered tools by centralizing automation, ticketing, billing, and device management. It cuts down on manual work, keeps our workflow organized, and speeds up customer support with automation, reliable alerts, and remote fixes.

  ### 50. Effortless MSP Management, User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad S. | IT Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2023

**What do you like best about Syncro?**

I love the ease of the user interface that Syncro offers. The tracking of services and assets is also a great feature. I think most areas of Syncro seem to work great and I really can't think of much that needs improvement.

**What do you dislike about Syncro?**

I wish the master password to unencrypt saved passwords worked for each login session, without having to enter it for every single password.

**What problems is Syncro solving and how is that benefiting you?**

Syncro allows us to manage clientele through a single pane of glass. We manage patching, remote access, ticket tracking, and invoicing from one portal.


## Syncro Discussions
  - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment
  - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment
  - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments

- [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-14+07%3A35%3A07+-0500&secure%5Bsession_id%5D=68c155c1-695e-43b4-97f2-f422b8929079&secure%5Btoken%5D=bb4508094480e8c8f66842195558927bca4b4d2e9529e9bfa4a06d5dfa66848a&format=llm_user)
## Syncro Integrations
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
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  - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews)
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  - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
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  - [Guardz](https://www.g2.com/products/guardz/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
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  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [PBXact](https://www.g2.com/products/pbxact/reviews)
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  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rewst](https://www.g2.com/products/rewst/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
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  - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Syncro Features
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Customer Management**
- Customer Profiles
- Sales
- Marketing
- Client Portal

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Project Management**
- Project Planning
- Project Tracking
- Resource Definition
- Resource Management

**Maintenance**
- Remote Reboot
- Remote Printing

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Accounting**
- Revenue Recognition
- Invoice Management
- Payments
- Project Accounting
- Budget Tracking

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Portfolio Management**
- Portfolio Definition
- Portfolio Performance
- Risk
- Portfolio Mix

**Security**
- Data Encryption
- Compliance

**Analytics**
- Forecasting
- Reporting
- KPIs

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Administration**
- Standard Integrations
- Workflow
- Access Management

**Performance**
- Reporting

**Platform**
- APIs
- Internationalization
- Performance and Reliability
- Mobile
- Offline Access

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Artificial Intelligence - Professional Services Automation**
- Predictive Forecasting
- Smart task suggestions
- Automated workflows

**Agentic AI - Professional Services Automation**
- Adaptive Learning
- Proactive Assistance

**Administration**
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing

**Platform**
- Cross-Platform Access
- Applications Management

## Top Syncro Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,255 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,103 reviews)
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