# Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 498 ## About Syncro Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business. ## Syncro Pros & Cons **What users like:** - Users value the **ease of use** in Syncro, enhancing troubleshooting and communication with clients effectively. (245 reviews) - Users value the **seamless integration** of Syncro for enhancing productivity and simplifying infrastructure management. (166 reviews) - Users find the **easy setup** of Syncro to be incredibly helpful, ensuring a smooth start for new users. (111 reviews) - Users value the **seamless integrations** with other software and partners, enhancing overall efficiency and functionality. (109 reviews) - Users commend the **automation features** in Syncro, significantly enhancing workflow efficiency and accessibility to customer information. (107 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (100 reviews) - Tool Utility (91 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (86 reviews) - Time Efficiency (85 reviews) - Easy Integrations (80 reviews) **What users dislike:** - Users desire more **missing features** in Syncro, including Linux support and interactive time tracking tools. (107 reviews) - Users find that **improvement is needed** in Syncro's interface and responsiveness, impacting efficiency and usability. (83 reviews) - Users find **feature limitations** in Syncro, particularly with reporting, invoicing, and remote desktop usability. (73 reviews) - Users face **feature issues** with Syncro, including limited API support and frustrating UI limitations for ticket management. (63 reviews) - Users highlight the need for **improved API and automation features** in Syncro, which currently require cumbersome workarounds. (60 reviews) - Access Limitations (33 reviews) - Reporting Issues (33 reviews) - Ticketing System Issues (32 reviews) - Lack of Integrations (31 reviews) - Not User-Friendly (30 reviews) ## Syncro Reviews ### 1. User-Friendly App that is great for a team in a business **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Service desk analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Syncro?** It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks. The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team. Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. **What do you dislike about Syncro?** When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. **What problems is Syncro solving and how is that benefiting you?** It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. **Official Response from Jessica Jiang:** > Hey Michael, thanks for taking the time to write this up! Really glad to hear the layout, calendar integration, and overall speed are hitting the mark for your team. Having tickets, schedules, and device alerts all in one place is exactly the kind of workflow efficiency we aim for, and it sounds like the worksheet feature for multi-step tasks is proving useful too. That feedback is noted, and if you're not already in the Syncro Community, it's a great place to follow product updates and connect with other MSPs who've navigated similar things. Glad to have you with us, and thanks for taking the time to share your experience! ### 2. User-Friendly and Efficient for Daily IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** steve t. | IT coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. **What do you dislike about Syncro?** I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to access and manage user systems remotely without disruption, monitor purchases through invoicing, and resolve issues with scripting, enhancing efficiency. **Official Response from Brandon Garcin:** > thanks Steve! appreciate you taking the time to refresh your review and love hearing that Syncro is still providing the ease-of-use and features needed to automate your day-to-day and get work done remotely. Appreciate your support and partnership! ### 3. Syncro Simplifies Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. | Professional Service Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! **What do you dislike about Syncro?** The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage client endpoints remotely and troubleshoot issues efficiently. It provides unified client information and RMM alerts, making it easy to check contacts, locations, billing, and ticket history. This streamlines support and ensures we can monitor endpoints effectively. **Official Response from Jessica Jiang:** > Hi Eduardo! Thank you so much for the 10/10 rating and for sharing how Syncro helps you streamline your client management. We’re thrilled to hear that the unified client information and our Splashtop integration are making your remote support more efficient. Regarding your feedback on RMM alert details, we are constantly refining our monitoring to ensure you get the most actionable data possible. We also hear you on the desire for more AI and dedicated documentation. We appreciate you being part of the Syncro community! ### 4. Complete solution with a Clear, Accessible Tabbed Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent D. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. **What do you dislike about Syncro?** It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. **What problems is Syncro solving and how is that benefiting you?** It helps with pretty much everything. Keeping track of the inventory of assets, keeping the phone numbers of everyone you provide support for so that we can easily join them. Fast operations and reliable all the time so I can bypass the loading times of the Microsoft Admin center sometimes. **Official Response from Jessica Jiang:** > Hey Vincent, thanks for sharing this! The M365 integration use case you described is exactly the kind of scenario it was built for, so it's great to hear it's paying off in the field. And glad the tabbed layout is keeping things navigable without a mental map. On assigning a single asset to multiple end users, if you haven't already, it may be worth checking our Community to see if other MSPs have found workarounds that fit your setup. Glad to have you with us, and thanks for taking the time to share your experience! ### 5. I've tried several other platforms and have come back to Syncro. **Rating:** 5.0/5.0 stars **Reviewed by:** Roger M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Syncro?** Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. **What do you dislike about Syncro?** I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). **What problems is Syncro solving and how is that benefiting you?** Initially, (several years ago) I was not thrilled with their remote support tool. Since then, they have added Splashtop which is an acceptable and better alternative to their original offering. However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool. We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute. This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect. **Official Response from Jessica Jiang:** > Hello Roger! It is wonderful to hear that you’ve returned to Syncro after exploring other platforms. We truly appreciate your feedback and are glad to be your choice for a complete, reasonably priced solution that "gets the job done" without the overwhelm :) Thank you for being a Syncro Partner! ### 6. Inventory Management Made Easy with Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | PC Technician Intern, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. **What do you dislike about Syncro?** I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to create tickets and control inventory, including serial numbers, while assigning them to tickets. It alerts me about low stock and integrates with Excel for reporting, offering perfect control. **Official Response from Jessica Jiang:** > Hey Jose, thanks for taking the time to share this! It’s great to hear that the inventory management features are working so well for you. Tracking serial numbers, linking items directly to tickets, and getting low-stock alerts are exactly the kinds of workflows we built that functionality around. And the Excel reporting integration is a nice bonus for keeping everything organized across systems. On the earlier inventory issue with item removal, glad you found a flow that works. If you ever run into edge cases or want to compare notes on how others handle similar workflows, the Syncro Community is a solid place for that. We’re really glad to have you as a Syncro Partner! ### 7. Streamlined Server Management with Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Seniro Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. **What do you dislike about Syncro?** The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for managing server software installs and updates. It simplifies server management by keeping software up to date and automating restarts. The PowerShell scripting feature opens up management automation, allowing us to collect metrics and manage services effectively. **Official Response from Brandon Garcin:** > thanks for the thoughtful review, Chris! great to hear these specific areas where Syncro is helping your business save time + money and that you're finding it easy to get new orgs spun up on the platform. sharing a few links in case they're helpful re: staying up to date with our newest feature releases and such: Release Notes: https://docs.syncromsp.com/release-updates Roadmap: https://syncromsp.com/platform/roadmap we also host a webinar every month covering the latest updates, demoing new capabilities, explaining UI updates, etc.—you can find those in this corner of our resource library: https://syncromsp.com/resource-category/webinars/ thank you for your partnership! ### 8. Seamless Integration with QuickBooks, Saves Hours Weekly **Rating:** 5.0/5.0 stars **Reviewed by:** Bradford S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. **What do you dislike about Syncro?** The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. **What problems is Syncro solving and how is that benefiting you?** Syncro solves the fragmentation problem by syncing with QuickBooks Online, ensuring accurate books and speeding up invoicing. It saves me hours of admin time every week, eliminates manual data entry, and prevents missing billable hours or endpoints. **Official Response from Jessica Jiang:** > Hey Bradford, thanks for the detailed review! The alert-to-ticket-to-invoice workflow you described is exactly what having RMM and PSA under one roof is supposed to unlock, so it’s great to hear it’s clicking the way it should. Zero missed billable hours and no manual data entry, and it’s genuinely good to hear it’s working that cleanly in practice. On reporting customization, that’s a fair callout and an area we continue to build out. If you have specific use cases in mind, the Syncro Community or the product feedback form in-app is a great place to share that kind of feedback where it gets visibility from the product team. We look forward to continuing to grow alongside you! ### 9. Effortless Workflow Management and Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** George C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. **What do you dislike about Syncro?** I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to track completed work, who did it, and outstanding tasks. It helps me manage client and internal assets, work remotely, and track time and billing effortlessly. **Official Response from Jessica Jiang:** > Hey George, thanks for the thoughtful review! Love hearing that Syncro clicked quickly for you and that your team was able to get up and running without a long onboarding slog. On the custom fields and worksheets, it's great that you're already digging into that level of configuration. If you do run into friction with the API interactions as you explore further, our Community is a solid place to ask questions and see how others have set things up. Thank you for the kind words and for trusting us with your business! ### 10. Enhances IT Services with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Marc G. | Security Systems Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Syncro?** I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. **What do you dislike about Syncro?** I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to proactively manage client IT services, reduce issues through configuration checks, enforce critical updates, and track problems with its ticketing system. It facilitates team collaboration and customer communication. **Official Response from Jessica Jiang:** > Hey Marc, Thank you so much for taking the time to share your experience with Syncro! We are thrilled to hear that our mobile app is helping you stay efficient in the field and that you’re finding the Microsoft 365 integration valuable for remote patching. I recommend keeping an eye on our Product Roadmap and Release Notes, as we are frequently rolling out updates to our PSA and Ticketing features to help teams like yours. Thanks for being part of the Syncro community! ### 11. Streamlined Management, Needs Better Time Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like that Syncro is a solid all-in-one platform combining remote monitoring, management, ticketing, billing, and customer tracking in a single system. It streamlines day-to-day operations by letting me manage devices, automate routine maintenance, and handle support requests without being logged into multiple sites. I appreciate the user-friendly interface that's easy to use and navigate. The platform provides a lot of detail, breaking down requests with clear SLAs and includes relevant user and asset details related to each service request. I can even access the RMM side with links directly in the ticket. The initial setup was very straightforward. **What do you dislike about Syncro?** I feel like the time tracking aspect of it is a little clunky and could be improved. The labor log part of it does not allow for a lot of detail; for example, the rates are labor, contract labor, rush labor, and trip charge. There should be a category for proactive work, routine maintenance, or investigations. **What problems is Syncro solving and how is that benefiting you?** Syncro streamlines daily operations, managing devices and automating maintenance in one system, without needing multiple logins. **Official Response from Jessica Jiang:** > Hi Nicholas! Thank you so much for the detailed review. We are thrilled that Syncro is serving as a solid all-in-one platform for your operations, especially by helping you manage devices and automate maintenance without the need for multiple logins. It’s great to hear that the user-friendly interface and direct RMM links within tickets are streamlining your daily workflow. We appreciate your feedback about the time tracking aspect! The team did recently introduce a new Ticket Milestone Date Ranges and Ticket View Enhancements to give you deeper visibility into how your team’s time is distributed across different service stages. We are continuously working to make our "System of Action" even more precise for your team's specific needs. Your feedback on adding more descriptive categories like "proactive work" or "investigations" is incredibly valuable as we refine our roadmap. Thank you for being a Syncro Partner! ### 12. Comprehensive Yet Needs Mobile & Time Tracking Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Syncro?** I really like how Syncro integrates a lot of features like ticketing, RMM, and time tracking all in one platform. The RMM systems are especially flexible and powerful, which is great for applying different policies to assets, attaching tickets directly to assets, creating and managing scripts, and using backgrounding tools. It helps a lot not having to jump between multiple platforms and makes the workflow smoother. **What do you dislike about Syncro?** The mobile app is horrendous on both iPhone and Android. I have to sign in every single time I open it, and actually getting a list of open tickets is a gamble. I also wish the time tracking system on tickets were more fleshed out, like Clockify's systems. I want to be able to split or duplicate time entries easily. A more 'global' time tracker where I can jump between tickets and tasks from one spot would be beneficial. I'd furthermore love to see Syncro have a more thorough 'live chat' system for tickets, where push notifications and basic message reactions are possible (like 'thumbs up' or read receipts), similar to Google Chat or Slack. **What problems is Syncro solving and how is that benefiting you?** I like that Syncro keeps our ticketing, RMM, and time tracking all in one platform, reducing the need to jump between different tools and providing pricing benefits. **Official Response from Jessica Jiang:** > Hi Matthew, thanks so much for the detailed and thoughtful breakdown! It's great to hear that the all-in-one approach is working well for you. Your feedback on the mobile app is heard loud and clear. The mobile experience is an area we're actively looking at, and your specifics here are genuinely useful. We're glad you're getting value from Syncro and appreciate you sharing both what's working and where we can do better. We look forward to continuing to grow alongside you! ### 13. Efficient Remote Access with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Franco U. **Reviewed Date:** April 23, 2026 **What do you like best about Syncro?** I use Syncro for integrated remote access with tools like Splashtop, which allows me to assist customers even if I'm not in their office. I can also create custom script automations for easier ticketing processes. Syncro solves the issue of having too much data spread across various locations by centralizing everything in one place, allowing me to easily switch between tasks like remote access and backend log sorting. I appreciate how non-threatening the interface is, as it strikes a balance between being too detailed and too basic, allowing me to learn quickly just by exploring it. I love utilizing the community for script sharing, workflows, and best practices. The setup process is very simple, thanks to the training guides, and installing the RMM agent is straightforward. I really value the built-in PowerShell feature and found that switching from ConnectWise to Syncro made more financial sense. **What do you dislike about Syncro?** The UI for Syncro looks outdated. While I like how simple it is, it could use a little touching up. I feel like I'm on a website from the late 2000s or early 2010s where it seems barely put together. This can lead to a few buttons being missed or tucked under different categories that I wouldn't have thought of. **What problems is Syncro solving and how is that benefiting you?** Syncro centralizes data in one place, making it easy to remote in and sort client logs. It's simple to use, with an easy-to-learn UI, and facilitates efficient scripting and ticket management. **Official Response from Jessica Jiang:** > Hi Franco, thank you so much for the detailed and thoughtful review! It's great to hear that Syncro is hitting the mark for remote access alongside Splashtop, and that the automation tools are helping you build workflows tailored to your needs. We hear you on the UI. It's something we've been actively working on, and the team is committed to improving the experience without losing the simplicity that makes Syncro accessible. Thanks for making the switch from ConnectWise. We're glad it's working out and we're excited to keep building alongside partners like you! See you around the Community :) ### 14. Unifies Services Seamlessly with Stellar Ticketing Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I really like Syncro's tray icon functionality, which allows customers to easily create tickets and broadcast messages. The ability to have a branded icon in the end-user's PC tray that they can click to submit a ticket is invaluable. I also find that Syncro unifies almost all of our services, management tasks, and ticketing into a single, intuitive platform. **What do you dislike about Syncro?** I wish there was a way to launch a screenconnect session in 'Backstage' mode rather than just the normal mode with a current user's session. The current Syncro integration only allows us to use the main user's session when joining, instead of offering a second screenconnect option of the 'backstage' session. Also, while the network discovery option was good, we were unable to actually get the agent to install based on devices discovered. **What problems is Syncro solving and how is that benefiting you?** Syncro unifies our services, management tasks, and ticketing into a single, intuitive platform, making it invaluable. **Official Response from Jessica Jiang:** > Hey Kevin! It’s wonderful to hear that our system tray icon and branding capabilities are providing such value to your client experience. We love that you’re utilizing those custom icons to create a direct line of communication with your end-users; it’s a great example of how we aim to unify services into a single "system of action". ### 15. Unified MSP Solution with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Syncro?** I really like using Syncro as it serves as a single pane of glass for our daily operations. The ticketing and RMM features with built-in time tracking make managing tasks so much more efficient. Our clients can easily submit tickets via email or through the system tray, and the deep insight into assets allows us to identify potential problems before clients reach out. The integration of time tracking with invoicing in the ticketing system is super convenient. Additionally, the built-in documentation ensures that every tech on our team has access to client information, which is really helpful. Deployment was fairly easy, and while getting the environment ready took some effort, I appreciate the flexibility it offers. **What do you dislike about Syncro?** That would mostly be UI stuff but devs are pretty good about accepting input. I honestly can't pinpoint anything specific at the moment. Automatic control of stale assets would be nice. **What problems is Syncro solving and how is that benefiting you?** Syncro provides a single pane of glass for operations, consolidating client interactions and allowing ticket submissions via email or system tray. It offers deep insight into assets for proactive problem-solving and integrates time tracking into the ticket system for invoicing, with built-in documentation for tech access. **Official Response from Jessica Jiang:** > Hi Aaron, this review genuinely made my day. Thank you! Having every piece of your daily operations flowing through a single pane of glass is exactly what Syncro is built for, and it's really satisfying to hear that the ticketing, RMM, time tracking, and documentation are all clicking together for your team. The proactive asset insight is one of those features that takes a bit to set up but pays off huge when you're catching issues before clients even notice them. Glad it's working that way for you. Thank you for the kind words, and for trusting us with your business! ### 16. Intuitive and Efficient with Room for UI Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Winston M. **Reviewed Date:** April 22, 2026 **What do you like best about Syncro?** I like Syncro because it's quite easy to use. The way they have it set up is where it's very easy to understand what you're looking at. It might only take you a day or two to fully be trained in this, for the basics. It's easier to navigate, like when I want to view an asset or RMM, I just click assets and RMM. It's very easy to sort through data, and it's dumbed down in a way where you can make your own custom configurations without feeling overwhelmed. I feel in control the whole time. Syncro also allows me to create my own automations, unlike other places that are very rigid, so I can come up with different scripting codes for specific needs, like invoicing. It integrates well with tools like Gemini and QuickBooks, making tasks like remoting into platforms and sorting data straightforward. Lastly, Syncro is simpler to understand compared to alternatives like Spiceworks and offers great features for its price point. **What do you dislike about Syncro?** Syncro, while it is very basic in the layout, there are times when I wish they would have a little bit more features as far as visually. It's very visually plain. Additionally, there are times when you think you are looking at certain features being sorted in a certain way, and then you realize, no, it's technically this terminology they're using. Also, there's different issues I have with the ticketing system. The ticketing system, I feel like, could be greatly improved. We actually use a different program for our tickets. Only because the ticket system that they have on here seems pretty outdated. It's very basic to a fault where it can get the job done but the UI is not that great. **What problems is Syncro solving and how is that benefiting you?** Syncro solves data organization issues, previously managed with Google Sheets or Microsoft tools, by providing a central hub for all data. It's easy to add assets, customize views, and streamline data parsing to differentiate used and defunct systems. **Official Response from Jessica Jiang:** > Hi Winston, thank you so much for this! Hearing that Syncro has replaced the spreadsheet juggling act with something that actually centralizes your data is exactly what we're going for. We also hear you on the UI. The team is actively working to improve the layout and navigation without losing the intuitive feel that makes it easy to get things done. We're excited to keep building alongside partners like you! ### 17. Intuitive and Efficient Yet Needs Better Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Mack K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Syncro?** I use Syncro as one of my main control centers as an IT professional. It's easy to use with a minimal learning curve, and the interface has everything where you want it, which reduces friction and makes for an efficient software solution. I love how it allows me to manage tickets, remotely connect to computers, run scripts from a central repository, manage computer policies, and handle event monitoring. The API is well documented, supporting integrations, and there are lots of features which I find valuable. The community forum is active, and there's a strong roadmap. Also, I appreciate that it's a great tool at a competitive price. **What do you dislike about Syncro?** There's too much padding on some menus. Lack of customization. Some technicians like a super-compact layout to maximize what they see on the screen and better color scheme. We created custom CSS in-house to remedy all stylistic options. **What problems is Syncro solving and how is that benefiting you?** I use Syncro as a control center for managing tickets, running scripts, and remote access. It centralizes scripts, facilitates remote connections, and streamlines ticket management. The reporting and OS patching portals save time compared to sourcing data elsewhere. **Official Response from Jessica Jiang:** > Hi Mack, thank you so much for this thoughtful and detailed review, it's great to hear that Syncro has become such a central part of your IT workflow! We love hearing that features like the central script repository, remote access, OS patching, ticket management, and event monitoring are all saving you time and reducing friction day-to-day. And it's great that you've found value in the API and the community :) Regarding your feedback on UI density and padding, we know that for technicians managing high volumes of tickets and endpoints, a compact, information-dense interface can make a real difference. We will for sure pass this feedback on to our team. If you haven't already, feel free to share your CSS approach or UI density feedback on the Syncro Community. Our product team actively monitors it, and it could help others in the same boat while keeping this in front of our designers. Thanks again! ### 18. Streamlined MSP Operations, Near-Perfect Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Devyn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Syncro?** I love that the Splashtop RMM is integrated into the ticket UI, making remoting in with clients super easy. It allows me to see what devices the client is active on and enables me to remote in with a single push of a button. The backgrounding tools through the Syncro interface make running checks and PowerShell commands very simple without disrupting our clients. It's also great that Syncro takes away the stress of needing to manually organize tickets and does 80% of my billing work for me. The primary integration with Splashtop SOS software makes work for unmanaged clients and residential clients super easy. The setup interface is extremely easy to walk through. Overall, I'd give Syncro a solid 10 out of 10 for recommendations, and I'd rate it even higher if I could. **What do you dislike about Syncro?** The only issue I've had with Syncro in the last 3 years is the recent change in the ticket board not automatically refreshing when new tickets come in. It makes missing urgent tickets much more likely. **What problems is Syncro solving and how is that benefiting you?** Syncro reduces the stress of organizing tickets and automates 80% of my billing tasks. **Official Response from Jessica Jiang:** > Hi Devyn 👋 Thank you so much for this incredible review and for being a loyal Syncro user for 3 years! It's so rewarding to hear that Syncro is making such a meaningful impact on your operations, from the seamless Splashtop RMM integration and one-click remote access directly from the ticket UI, to the background PowerShell tools that let you work without disrupting your clients. We're also really glad that Splashtop SOS has been a great fit for your unmanaged and residential clients, and that automated billing is handling 80% of that work for you. That's exactly the kind of efficiency we aim to deliver. And a 10/10 recommendation means the world to our team! Regarding the ticket board auto-refresh: that's really valuable feedback, and we completely understand how critical it is not to miss urgent incoming tickets. I'd encourage you to post this on the Syncro Community or submit this feedback directly in-product if you haven't already. In the meantime, feel free to reach out to our support team and we can explore any available workarounds. Thanks again, Devyn! ### 19. Streamlines Ticket Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Branden S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I use Syncro for IT helpdesk and project ticketing, and I appreciate its ability to keep things organized and visible with real-time updates and notifications. I like that I can see updates to tickets as they happen, which ensures things are getting done on time and helps me keep track of the status of different tickets. The switch to Syncro from Kaseya RMM was great because Syncro is much more extensible and easy to use. Also, the initial setup of Syncro was incredibly straightforward and easy. **What do you dislike about Syncro?** The calendar is the biggest pain point, it feels like there just isn't enough ticket information/technician information shown when hovering on calendar events. Additionally, being able to assign multiple resources to a ticket would be a huge plus. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to keep things organized with real-time updates and notifications, ensuring tasks are done on-time and tracking ticket statuses easily. **Official Response from Jessica Jiang:** > Hi Branden! Thank you so much for sharing your feedback with us. It is wonderful to hear that your transition from Kaseya was smooth and that our straightforward setup helped you get up and running quickly. We're thrilled that Syncro is helping you stay organized through real-time updates, serving as a true system of action for your ticketing and helpdesk needs. We appreciate you being part of the Syncro community! ### 20. Streamlined Multi-Tool with Outstanding Automation **Rating:** 5.0/5.0 stars **Reviewed by:** slade@caw.co.nz S. | Client Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I use Syncro for RMM, Remote access, and ticketing. It's incredibly convenient having several different softwares integrated into one space. I really like the automated follow-ups and reminders, as they help us when we get too busy and forget to follow up with clients. Syncro reminds us and also prompts clients who haven't replied, which is awesome. Overall, everything it can do really impresses me. **What do you dislike about Syncro?** The mobile app is just clunky and doesn't work as smoothly as it could. You should at least be able to get notifications and reply to messages on it. The AI suggests on tickets, on the other hand, is always incorrect. **What problems is Syncro solving and how is that benefiting you?** Syncro integrates multiple softwares into one platform, streamlining our RMM, remote access, and ticketing. It's incredibly convenient, and the automated follow-ups and reminders help us manage client interactions efficiently, ensuring we never miss important communications. ### 21. Efficient Remote Sessions, but Needs Improved Chat Feature **Rating:** 3.5/5.0 stars **Reviewed by:** Sajjad I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Syncro?** I love how Syncro allows me to create verticals and tickets for specific customers, which we can then use to log the work we've done. After that, we can create invoices through these tickets and send notifications to the client, creating a transparent environment from vendor to customer side. I find the remote session feature amazing because whenever I need to log in to the server, it's just one click away. Also, alert-related issues have been resolved, so we know if the service is down or if something else isn't right. It really helps us a lot. **What do you dislike about Syncro?** If you can add some more of our networks in the same group, it would be great. I want to mention that if you can improve the chatting feature in the sync group, it would be great. **What problems is Syncro solving and how is that benefiting you?** Syncro simplifies remote sessions; I'm just one click away from logging into servers. **Official Response from Jessica Jiang:** > Hi Sajjad, thank you so much for taking the time to share your experience. It's great to hear that the ticketing and vertical system, invoice creation from tickets, and client notifications are helping create a transparent workflow between you and your clients. We're also glad the alerting improvements have been helpful in keeping you on top of service issues. Regarding your feedback on network grouping and the in-app chat feature, these are great points and we appreciate you raising them. We're always working to expand flexibility in how networks and devices can be organized, and improving in-platform communication features is something we take seriously. We'd encourage you to share these ideas on the Syncro Community as well! The community is a great place to chat with our product team and other partners about features. And the more detail you can provide on your use case, the better! If you'd like to discuss further or need any assistance in the meantime, don't hesitate to reach out. Thanks again 😄 ### 22. Syncro takes many once separate systems and stuffs them into one umbrella **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph V. | System Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Syncro?** Being able to check information about an asset (such as a users Windows laptop), deploy software and scripts to it, and hop in remotely over Splashtop has been absolutely amazing for our team's productivity. Support is also quick to respond and knowledgable. **What do you dislike about Syncro?** While it is good at doing multiple things, it doesn't excel at anything in particular. Ticket searching for example can only search subjects, which is less than helpful. It also has limited inventory capabilities for non Windows/Mac devices. **What problems is Syncro solving and how is that benefiting you?** Syncro allowed us to consolidate ticketing, RMM, software deployment, and remote support under a single platform for our tech team. **Official Response from Brandon Garcin:** > thanks for the review, Joseph! love to see these productivity benefits and that you're also getting great help from our support team when you need it. on the ticketing side, we have made some search improvements there including the addition of a 'smart search' field which should pull in comments in addition to subject. feel free to reach out if you'd like a walkthrough or if those results aren't working as expected :) ### 23. Great Tool for small IT depts and starting MSP **Rating:** 4.0/5.0 stars **Reviewed by:** felix m. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** I find the program's ease of use impressive, making it incredibly easy to implement without any challenges. Its functionality in tracking devices, pushing updates, and installing third-party software seamlessly benefits me greatly. I also appreciate how well it integrates with Manage Engine, enhancing my workflow. **What do you dislike about Syncro?** I am concerned about the software lagging in the absence of high-speed internet. Additionally, I think the user interface could be improved. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to keep track of my devices, push updates, and install third-party software seamlessly. It's easy to implement, deploy fast, and integrate well, making it useful for MSB or internal IT departments. **Official Response from Brandon Garcin:** > thanks for the review, Felix! Great to hear that Syncro has the features you need and that ease of use keeps you running smoothly. Appreciate your partnership and look forward to continuing to support your business. ### 24. Centralized Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Justin B. | IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Syncro?** I like how Syncro brings remote access, monitoring, and scripting into a clean, centralized platform. It combines these tools to let me detect issues, instantly connect to systems, and automate fixes, which saves time and keeps environments running smoothly. **What do you dislike about Syncro?** Scripting, alerting, and patch management can be inconsistent or require extra tuning to get right. The UI, reporting, and ticketing are functional but can feel limited or inefficient for more advanced workflows. I'd like to see easier ways to confirm whether a script truly completed successfully. More flexible alert rules, better suppression options and easier tuning for noisy alerts. For patching, stronger reboot handling and more granular approval controls. **What problems is Syncro solving and how is that benefiting you?** Syncro centralizes remote access, monitoring, and scripting, allowing me to detect issues, connect instantly, and automate fixes. It consolidates tools into one platform, saving time and efficiency. **Official Response from Brandon Garcin:** > thanks Justin! appreciate you taking the time to write a review and share your feedback here. and love hearing that you're getting good ROI with Syncro and finding our support to be helpful when you need it. feel free to reach out to the team if there are specific integrations you're hoping to see added to the platform — we're always looking for new opportunities there and want to ensure Syncro can work well alongside the rest of your tech stack. ### 25. Powerful, Flexible RMM—Great Control, but Slow Support and Limited RBAC **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel L. | Technical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Syncro?** Powerfull RMM that doesnt think they know what you need. You are in control of everything which for us allows more integrations and better automation. The simple per engineer pricing gives us a know cost of the platform **What do you dislike about Syncro?** Support can be slow at times when there are platform issues. The lack of full RBAC for granular permissions on per customer is way behind the norm! Patching is a nightmare with feature updates as they dont support it! **What problems is Syncro solving and how is that benefiting you?** Remote management and monitoring is a key area for our business and supporting clients. The tools give us everything we need go gather information, be proactive instead of reactive, and the automation reduces the service desk overhead. **Official Response from Jessica Jiang:** > Hi Daniel, Thank you for taking the time to leave such a detailed and candid review. We're glad to hear that Syncro's flexibility and control are meeting your needs as a Technical Director, giving you the power to tailor the platform to your workflows is something we take real pride in. Your feedback on support response times during platform issues is heard, and we're actively working to improve our incident communication and response SLAs. We want to make sure you're never left in the dark when something affects your operations. We appreciate your partnership and honest feedback, it truly helps us prioritize what matters most to Syncro Partners like you. ### 26. Efficient Monitoring with Smooth Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ashu C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Syncro?** I appreciate Syncro's user-friendly interface, which makes it easy for our team to navigate the platform and quickly find the information we need without spending too much time searching through menus. This helps new team members get familiar with the system faster and improves overall efficiency. The seamless integration with other tools also adds a lot of value by allowing us to connect different parts of our workflow, streamlining our daily operations. The initial setup of Syncro was straightforward, with the platform providing clear guidance during the setup process, making it easy to deploy. Additionally, Syncro helps us identify issues on client devices through monitoring and alerts, allowing us to resolve problems before they impact users. This proactive monitoring helps reduce downtime and keeps systems running smoothly. **What do you dislike about Syncro?** There are a few areas that could be improved. Sometimes, certain features or pages can take a little time to load. Additionally, reporting and customization options could be expanded to provide more flexibility when generating reports or organizing information for different clients. It would be helpful if Syncro offered more flexibility in customizing reports, such as allowing us to easily select specific data fields, filter information by client or device group, and create a template that can be reused. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for remote monitoring and management, which helps identify issues before they impact users. The user-friendly interface and seamless integration improve efficiency by streamlining support tasks. It reduces downtime and keeps systems running smoothly. **Official Response from Jessica Jiang:** > Hi Ashu, Thank you for sharing such detailed feedback about your experience with Syncro. It’s great to hear that our user-friendly interface and straightforward setup have helped your team hit the ground running and improve overall efficiency. We are also glad that our proactive monitoring is helping you catch issues before they impact your clients. Regarding your feedback on performance, we’ve recently implemented backend optimizations to improve loading times and general search functionality to prevent timeouts. For reporting, we are actively expanding our capabilities; we recently launched a Power BI Template Hub and added granular Windows patching data to our custom report builders to give you more flexibility with your data. Would you like me to walk you through how to set up the new Power BI templates for your client reports? Please reach out via the Syncro Community, would be happy to help you! ### 27. Centralized Solutions with Impressive Scalability **Rating:** 4.5/5.0 stars **Reviewed by:** Kieran P. | Lead Professional Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Syncro?** I really like the scalability of Syncro, as there are no limits to what we can have within it. I also appreciate the rate at which it's growing and changing, which is really good. It's great to see the product evolving to help us stay ahead of the curve, and often we find that things we want are implemented even before we know it. The initial setup was straightforward, and we were able to deploy the Syncro agent via our existing RMM smoothly. We could also remove our old RMM agent using Syncro. **What do you dislike about Syncro?** The only thing that could be improved is the occasional lack of performance due to maintenance often being completed at a US suitable time, and not a UK suitable time. **What problems is Syncro solving and how is that benefiting you?** Syncro centralizes our business operations like support, billing, and sales. **Official Response from Jessica Jiang:** > Hi Kieran, thank you so much for such a thoughtful and detailed review! It's great to hear that Syncro's scalability and the pace of our product evolution are working so well for your team, we're constantly working to stay ahead of the curve, and it's wonderful to know you're noticing the improvements. We're also glad to hear that the agent deployment went smoothly and that you were even able to use Syncro to remove your old RMM agent. Making that migration as seamless as possible is something we put real effort into. Regarding your feedback on maintenance windows: that's a completely fair point, and we appreciate you raising it. We're aware that our current maintenance scheduling is more aligned with US timezones, and as our international user base grows, including our UK customers, this is something we can work to improve. Thanks again for your partnership and for taking the time to share your experience. ### 28. Perfect for Solo MSPs and Break-Fix Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Syncro?** Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. **What do you dislike about Syncro?** There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. **What problems is Syncro solving and how is that benefiting you?** Using Syncro has made managing computers much more efficient for me. By utilizing scripts, it significantly cuts down the amount of hands-on time required to repair a computer that comes into my shop for break-fix service. ### 29. Intuitive Platform with Powerful Scripting Features **Rating:** 4.5/5.0 stars **Reviewed by:** Marius L. | Tier 3 Helpdesk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Syncro?** Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. **What do you dislike about Syncro?** Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. **What problems is Syncro solving and how is that benefiting you?** Syncro simplifies the process for our helpdesk to support customers remotely, eliminating the need to dispatch a technician to the site. It also streamlines the logging of ticket timers, which helps us monitor customer SLAs effectively. Additionally, Syncro automates Windows updates, saving our technicians from spending time on manual updates. ### 30. All-in-One MSP Solution with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Len K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Syncro?** Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. **What do you dislike about Syncro?** Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. **What problems is Syncro solving and how is that benefiting you?** Syncro enables us to standardize our monitoring processes, automate routine tasks, and connect technical activities directly with ticketing and billing. This platform helps us cut down on manual work, respond more quickly, and gain clearer insight into both device health and technician performance. As a security-focused MSP, we find the capability to trigger scripts in response to specific events and alerts to be a significant benefit. ### 31. All-in-One Platform That Simplifies Operations and Boosts Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Jevon M. | IT Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Syncro?** What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. **What do you dislike about Syncro?** The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. **What problems is Syncro solving and how is that benefiting you?** It prevents us from managing separate tools for RMM, PSA, ticketing, billing, and documentation. Syncro provides an all-in-one platform reducing the need for multiple subscriptions and integrations. Syncro helps us manage manual workloads and repetitive tasks, such as patching and maintenance tasks. A lot of these tasks can be automated using its built-in tools and scripts. This is turn saves us time and effort. It also helps us create consistency and standardized procedures. ### 32. Complete MSP Solution, Seamless Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** K N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Syncro?** I use Syncro as an IT Manager and find it to be a complete tool for everything. It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company. I like the reports and alerts, which help provide good service to our clients. It's fantastic for managing our clients, providing them support, managing their tickets, keeping them updated, and generating reports of their systems. The alerts help us act fast, ensuring minimal downtime for our clients. Overall, I've had a great experience with Syncro. **What do you dislike about Syncro?** I got feedback from my clients that they don't like the client portal that much. **What problems is Syncro solving and how is that benefiting you?** I use Syncro as an IT manager. It's a comprehensive tool that centralizes onsite, remote work, inventory management, and invoicing. It helps manage clients, support tickets, and provides quick alerts to minimize downtime, making it a fantastic MSP solution. **Official Response from Jessica Jiang:** > Greetings! I am so glad to hear that you are finding Syncro to be a complete solution for your role as an IT Manager. I also really appreciate your candid feedback regarding the client portal. While we currently offer features like custom branding and direct ticket submission through the portal, I hear you that there is room to make it more engaging for the end-user. Thank you for being a valued Syncro Partner and for helping us identify where we can continue to refine the experience for you and your clients! ### 33. All-in-One MSP Solution at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Syncro?** I find Syncro to be a fabulous MSP tool, a great asset for an IT company as it fulfills all our needs in one place at an amazing price point. We use it for PSA, Endpoint management, and it's working out great. The scripting and PowerShell functionality are incredibly helpful, especially with the amazing public library for pre-ready scripts and perfect ticketing. It helps manage whole organization systems and works well with multi-tenants, making life easier. Syncro also has lots of automations and is an all-rounder for IT companies. The initial setup was hassle-free, and we grasped it quickly thanks to the team. **What do you dislike about Syncro?** I don't see much as a limitation but I'd like to see a better UI for remote desktop. I personally feel that it's a bit laggy and the UX can be improved. **What problems is Syncro solving and how is that benefiting you?** Syncro meets all our needs as an MSP tool at an amazing price, streamlining PSA and endpoint management. It simplifies scripting with a click and provides a useful public library for scripts. The ticketing system is perfect, and it eases managing organization systems for IT companies. **Official Response from Jessica Jiang:** > Hey Naresh! I am so glad to hear that Syncro is fulfilling all your needs as an MSP and that you’ve found our scripting and PowerShell library so helpful. Thank you for your feedback regarding the remote desktop UI. In our January 2026 update, we specifically addressed a memory spike in the SyncroLive process caused by screen resolution changes, which should help with the "laggy" feeling during sessions. Your feedback is invaluable to us as we continue to refine our remote tools to be as snappy and responsive as possible. Thank you for being a valued Syncro Partner and for the kind words about our team helping you get started so quickly! ### 34. Essential IT Solution with Stellar Endpoint Management **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Syncro?** We invested in Syncro when we started as an IT company, and it's an amazing asset that fulfills all our needs. It has an amazing ticketing portal that helps manage tickets, and the built-in Remote Desktop tool is also amazing. I like the endpoint management from where you can run scripts and PowerShell. It's awesome. The endpoint installed RMM sends alerts, so we get to know as soon as a problem occurs. The initial setup of Syncro was an amazing experience, very straightforward. **What do you dislike about Syncro?** I like to see temporary remote access on the Remote Desktop tool. We would like to assist clients without installing a permanent RMM agent in their client. We need something for just one-time sessions like temporary access, and it should remove the agent as soon as we disconnect. **What problems is Syncro solving and how is that benefiting you?** Syncro's ticketing portal and inbuilt Remote Desktop tool help manage tickets and endpoints efficiently. The endpoint management sends alerts when problems occur, making it very helpful for us. **Official Response from Jessica Jiang:** > Hi Vinod - thank you for the review! I am so glad to hear that Syncro has been such an amazing asset for you since you started your journey as an IT company. We designed our ticketing portal and RMM alerts to be straightforward and powerful from day one, so hearing that the initial setup was a great experience is a huge win for us. We’re committed to making sure you have the right tools for both your managed endpoints and those quick, ad-hoc support requests! ### 35. Superb for IT Automation and Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ram K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Syncro?** I find Syncro to be a perfect package for an IT company. I've been using it for over four years, and it's been a wonderful journey. The RMM and PSA tools with automation scripts and policies really make life easy. I love how it helps us manage endpoints efficiently. The automation, along with features like remote desktop, billing, and endpoint alerts, makes it quick to see the history of endpoints and fix issues. I like the ticket management feature because it's so easy to get all job done within a single page, where I can put all information and keep clients updated. The remote desktop tool helps a lot with remote work, and we really enjoy using it. The UI/UX is nicely designed. I also appreciate how quick the initial setup was, thanks to the support from the Syncro team. **What do you dislike about Syncro?** I would like to see report option and new feature for client portal **What problems is Syncro solving and how is that benefiting you?** Syncro helps us manage endpoints with ease using automation, remote desktop, billing, and alerts, making it easy to fix issues quickly. I enjoy the ticket management system for keeping clients updated, and the remote desktop tool enhances our remote support efforts. ### 36. Modern Solution with Easy Setup, Needs Patch Management Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** William W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Syncro?** I like using Syncro to manage and maintain all my client computers because it gives me easy access to monitor and access those systems. I appreciate the evolving growth of the software. The remote management tool is valuable for remoting into computers, and I find the asset management and ticketing system very useful. The initial setup was very easy, which was a big plus. **What do you dislike about Syncro?** Patch management needs a lot of work. There's a lot of third party patches that don't work. They use Chocolatey, which, if you already have something installed and it wasn't installed with Chocolatey, then you don't get updates for it. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage and maintain client computers, giving me easy access to monitor and access systems. **Official Response from Jessica Jiang:** > Hi William, thank you for the honest review. It's good to hear that managing and maintaining client computers has been straightforward, and we appreciate you flagging the patch management gaps with third-party patches. That's a known area of focus for the team, and feedback like yours helps drive prioritization. If you have a specific list of patches that aren't working as expected, our support team would love to hear the details so we can look into it further. Your feedback helps make Syncro better for everyone, thank you! ### 37. All-in-One MSP Solution with Outstanding Automation & Support **Rating:** 5.0/5.0 stars **Reviewed by:** anmol j. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Syncro?** I use Syncro as an MSP, and it has been an amazing experience over the last 5 years. I really like how it bundles all the tools together in one package at a very minimal rate. I find the automation features, such as scheduling tasks, incredibly helpful because they allow us to assist our clients without any hassle, even during their working hours. The ability to assist clients remotely and do scripting is also a huge plus. The on-site and remote ticketing system is uniquely and well-designed, and it's all integrated into one portal, which is unbelievable. I like the dashboard and the day and night feature, which offers so much insight. On the dashboard, I can see vital statistics like the number of tickets opened and closed, and whether we are performing better than the previous month. It also shows what is breaching our SLA, which is crucial for us. The night feature is a dark theme that I personally enjoy. The initial setup of Syncro was very smooth and quick, and their team is amazing with onboarding. They also do wellness checks very often, which keeps us connected and allows us to give feedback. **What do you dislike about Syncro?** I would like to see more AI integration with time. I would like the system to get smart with AI that it can help techs and clients. For our techs, it would be great if it could give them suggestions based on past actions on tickets and automation tasks and with scripting. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for its automation features and remote assistance, making client support seamless. The all-in-one portal is fantastic for ticketing, both on-site and remote. It offers valuable insights via the dashboard, and the dark theme is a personal favorite. ### 38. Efficiency Gained and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon J. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Syncro?** Syncro’s true strength is being a genuinely unified platform. The integrated invoicing and online payment system eliminates billing silos, while the client portal enables seamless remote access without juggling third-party tools. The per-technician pricing model with unlimited endpoints makes scaling cost-effective, and the scripting engine allows for powerful automation without vendor lock-in. What impressed us most is Syncro’s deep Microsoft 365 integration; their security and management capabilities have become central to our operations, enabling automated billing and endpoint management that would require multiple disparate tools elsewhere. The platform’s reliability is excellent, and onboarding engineers is remarkably fast because everything lives in one cohesive interface rather than bouncing between RMM, PSA, ticketing, and accounting systems. **What do you dislike about Syncro?** The user interface could use a modernization refresh; it feels a bit dated compared to newer SaaS platforms. The policy structure for managing endpoints, while functional, can be frustrating to navigate and configure at times. Reporting capabilities are adequate but would benefit from more granularity and flexibility; however, we’re encouraged by the upcoming Power BI integration, which should significantly improve this area. Support has been good, so that’s not a concern for us. **What problems is Syncro solving and how is that benefiting you?** The core problem Syncro solves is tool fragmentation. Getting disparate platforms to integrate, work seamlessly, and share information cohesively is incredibly difficult in the MSP space; it often requires custom integrations, manual data entry, and constant troubleshooting. Syncro eliminates this friction by packaging RMM, PSA, invoicing, remote access, and 365 management into a unified platform. This benefits us by reducing operational overhead, improving team efficiency, and enabling faster onboarding of new engineers who don’t need to learn multiple disconnected systems. ### 39. Centralized MSP Management with Script Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Sunny G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Syncro?** I like that Syncro offers a single place to manage all tickets and makes it easy to communicate with clients. I appreciate having a single website to handle all remote customer interactions. Being able to store and run scripts with Syncro is great, especially because scripts can be automated or run in the background. This lets us check things like the largest file scripts without interrupting the client's business. The setup was mostly simple, and the training videos really helped. **What do you dislike about Syncro?** Alerts section could be improved **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage all tickets in one place, simplifying client communication. The single website handles all remote interactions, and I can store and run scripts in the background, aiding automation without disrupting client operations. **Official Response from Jessica Jiang:** > Hi Sunny, thank you for the kind words! Having everything in one place: tickets, client communication, and scripting is exactly the kind of workflow we set out to support, and it sounds like you're getting real value from being able to run scripts in the background without interrupting your clients. That's a big deal. If you have specific improvements in mind, the Syncro Community and submitting feedback in-app is a great place to share them. Our product team actively reviews requests there! Glad to have you with us, and thanks for taking the time to share your experience! ### 40. A Versatile Asset for IT Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj Kumar D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Syncro?** I think Syncro is a great tool for asset listing, updates, and inventory management. I love how easy it is to remote-in and assist clients when they need it, saving a lot of time by establishing sessions and enforcing fixes even without being there in person. Syncro provides recent activities and events of the endpoint, which is really handy. It's a fantastic tool for our IT Support and Billing teams and is a lifesaver for end-users. I also like using scripts and policies as needed, and the dashboard offers various UI options which I find really beautiful. Plus, the initial setup of Syncro was just awesome! **What do you dislike about Syncro?** I think the dashboard and filter options could be enhanced for the tech team to easily access knowledge base articles from past similar cases. An additional filter for similar keywords or a conditional ticket view filter would be helpful. **What problems is Syncro solving and how is that benefiting you?** Syncro makes it easy to remote-in and assist clients, saving time by establishing sessions for fixes without being in-person and providing recent endpoint activities. It's great for asset listing, updates, inventory, remote remediation, and offers a beautiful dashboard with multiple UI options. **Official Response from Jessica Jiang:** > Hi Pankaj! I’m thrilled to hear that our deep-dive asset listing and endpoint event logs are acting as a "lifesaver" for your support and billing teams. It’s exactly why I prioritize having that critical data, like recent activities and hardware specs, available at a glance so you can enforce fixes without even being there in person. Regarding your feedback on "knowledge-driven" ticket filtering, I hear you! To help with this, there was recent updates made to our ticket Page logic (January/February 2026). We've introduced more robust, color-coded groupings and pinned views so your team can organize tickets by keywords or specific issue types. Thank you for being a proactive Syncro Partner, we'll definitely keep beautifying the dashboard ✨ ### 41. Syncro: Streamlined IT Management for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Syncro?** I love that Syncro is a unified RMM and PSA platform with strong automation capabilities. It combines remote monitoring, ticketing, and automation into one tool, which simplifies daily operations and reduces tool sprawl. The automation engine is impressive as it allows us to manage endpoints proactively through scheduled tasks, scripting, and policy-based controls. The asset management, remote access, and ticketing features all in one platform significantly improve visibility and troubleshooting efficiency. It makes it easier for technicians to see device history and related tickets in one place, speeding up root cause analysis and resolution. These features streamline our workflow, reduce tool sprawl, enable proactive support, and allow our team to scale operations efficiently as the number of managed endpoints grows. **What do you dislike about Syncro?** One area that needs improvement is remote access performance. Remote sessions can be slow or laggy at times, especially when connecting to systems with limited bandwidth or higher latency. This impacts troubleshooting efficiency and can make real-time support more difficult for technicians. Improving connection stability, session responsiveness, and adding better performance optimization options would help. **What problems is Syncro solving and how is that benefiting you?** Syncro consolidates remote monitoring and ticketing across tools, reducing tool sprawl and simplifying operations. It offers proactive monitoring and alerting, improving troubleshooting, streamlining workflow, and enabling scaling as endpoints grow with its unified RMM and PSA platform. **Official Response from Jessica Jiang:** > Hello Ashish! I am so glad to hear that our unified RMM and PSA approach is helping you eliminate tool sprawl. Thank you for your feedback. In our January 2026 update, we rolled out significant performance optimizations for SyncroLive, specifically targeting memory usage and session stability during resolution changes. Furthermore, to give our Syncro Partners the best possible experience in high-latency scenarios, we just expanded our Splashtop integration (February 2026) to include one-click GUI support for our new Linux Agent. Thank you for being a valued Syncro Partner and for helping us keep our focus on the right improvements! ### 42. Versatile for Small Teams, Needs Polish for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Hugh O. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Syncro?** I do like the single pane of glass approach that Syncro offers, which is something I appreciate since coming from Kaseya. I also like that the back end scripting is all in PowerShell, as it makes it really easy to crowdsource and find what I need to do and write. Another aspect I like is the community aspect; the discussion board has been a little bit helpful. Even though I've only been using it for about six weeks, getting to know the product has been interesting. **What do you dislike about Syncro?** There's a laundry list I probably have. The chat feature, getting notifications of chat, I wish there was an API hook into the chat for better notifications. It's really hard to know if a user is actively online versus just the machine being online. It would be great to know when a user is actually logged in and active. There should be a way in the pane itself to do bookmarks or have a drag-and-drop place for shortcuts, which would be really nice. There's some network discovery bugs. The onboarding process wasn't great; I think the experience would be better with an hour or two of personal walkthroughs. Some bugs and 'gotchas' seem to have been around for years and are only now being addressed, which is a bit concerning. Features seem to be prioritized over bug fixes or small tweaks that would help us as MSPs. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for its single pane of glass, which helps simplify multiple systems, and I appreciate its PowerShell backend, making script rewriting easier. ### 43. Simplifies Remote Management, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josiah W. | Growth Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Syncro?** I like that Syncro is a lot simpler than other tools I've used in the past for MSPs. I like the chat feature the most, and I also like that the tickets are pretty customizable. **What do you dislike about Syncro?** Although the chats are very convenient, they are pretty buggy, and I've been working with the team to get those fixed. But the support team could use some work on making sure that we get help a lot faster instead of a lot of back and forth. The diagnostic tools they provide are also complicated, not for level 1 technicians to apply. **What problems is Syncro solving and how is that benefiting you?** Syncro helps with remote management by allowing us to chat with users, apply fixes, search past tickets for solutions, and communicate effectively. **Official Response from Jessica Jiang:** > Hey Josiah, We’re so glad to hear that you’re finding Syncro smooth and easy to navigate. It’s awesome to know the backgrounding tools and remote access are helping you care for your users without interrupting their workday. Appreciate hearing your feedback on the live chat syncing! Thanks for being a Syncro Partner and for sharing your experience with us. ### 44. All-in-One Solution for IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Atul V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Syncro?** I use Syncro for support ticket management, remote assistance, and endpoint management. It's an amazing tool, all built well together and works seamlessly. What I like most is the ticketing tool; it's awesome because you can add as much information as needed and update clients at the same time. It's wonderful because it has onsite and remote project capabilities and allows you to modify based on your needs. Everything comes in the same place, and you can even add items from inventory and create invoices all from just one page. Setup was also very easy, and I've had no complaints as everything works great for us. **What do you dislike about Syncro?** We don't have dislikes **What problems is Syncro solving and how is that benefiting you?** I use Syncro for support ticket management, remote assistance, and endpoint management. It's an amazing tool where everything is built well together. I can manage tickets, assist clients, and manage PCs remotely, all from one platform. **Official Response from Jessica Jiang:** > Hi Atul, Wow, thank you for the glowing 5-star review! It's wonderful to hear that Syncro is serving as your all-in-one solution for support ticket management, remote assistance, and endpoint management. That's exactly the kind of seamless experience we aim to deliver for IT professionals. We're thrilled that the platform is making a meaningful impact on your day-to-day IT management. Your enthusiasm is a great reminder of why we keep pushing to improve and expand Syncro's capabilities. If you ever want to explore additional features or share ideas for making Syncro even better for your use case, we'd love to connect with you in the Syncro Community. Thank you for being a valued partner! ### 45. Extremely User-Friendly and Efficient Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Syncro?** I love how Syncro is extremely easy to learn and use. With other platforms, you need to spend a ton of time researching and configuring different modules, but with Syncro, if it's not super obvious, it's just a very light read to understand what you need to do. I spend less time trying to figure out how to use a feature and more time actually using and perfecting it, which is extremely helpful when training new employees. Syncro doesn't overwhelm new users. Also, the mobile app is invaluable when I'm onsite with clients because I can pull up assets and documentation quickly. **What do you dislike about Syncro?** I really wish there was an MDM module or partnership. We are forced to use ManageEngine to fill that void. Documentation is probably the worst area of Syncro, not to be confused with the online community forums, which are very helpful. Wish there was a 'documentation' tab for each organization instead of having to build a custom documentation page. We currently keep around our old PSA just for their documentation (configuration) tabs tied to each client/organization. Please keep updating the mobile app. I use it the most when onsite with clients and being able to pull up assets and documentation on the fly is invaluable. **What problems is Syncro solving and how is that benefiting you?** I no longer need spreadsheets for client devices and save time on patching. Syncro manages IT needs without multiple platforms. It's easy to learn, reducing training time and easing new user adoption. **Official Response from Jessica Jiang:** > Hey Wesley - I love hearing how Syncro helped you onboard new employees without overwhelming them :) Also thrilled to hear the mobile app is your 'invaluable' onsite companion; we're committed to keeping it fast and functional for those critical client visits. I appreciate your honest feedback on where we can grow - so thank you! ### 46. Efficient RMM with Easy Setup and Room for Integration Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** CJ P. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I appreciate Syncro for its detailed RMM device information, which shows me basic hardware and installed applications. I also like the ability to send remote commands to the device and manage applications by installing, updating, or uninstalling them. The initial setup of Syncro was very easy. **What do you dislike about Syncro?** Integrating other services such as PAX8 for licensing inventory. Configuration of the APIs was okay, but mapping things like Product, price, QTY, to specific clients was not as straightforward. The data was not syncing properly. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for unattended remote access to clients' desktops and tracking client tasks with its ticketing system. It provides detailed RMM device information, showing hardware and applications, and allows me to send remote commands and manage applications. **Official Response from Jessica Jiang:** > Hi CJ - thank you for the kind words about Syncro's RMM device visibility, remote command capabilities, and easy initial setup! We're glad those features are making a real difference in how you manage your clients' endpoints and handle unattended remote access. We're grateful for partners like you who help us keep improving! ### 47. User-Friendly and Seamlessly Integrated Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like how simple and straightforward Syncro is to use. It's very user-friendly. Splashtop works really well with Syncro, which makes it easy to help our users remotely as well as working remotely. The initial setup of Syncro was easy and smooth, and we have been using it ever since. We have recently plugged it in with Claude, and it has been wonderful. I'm very happy with Syncro and haven't switched from it. **What do you dislike about Syncro?** I believe the metrics for techs could be better. They should be more accurate and easy to access, making it easier to show reports to upper management. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to organize our IT department, remote into workstations, and push automations. It simplifies helping users remotely. **Official Response from Jessica Jiang:** > Hi Brandon, We are thrilled to see you've already plugged in AI like Claude; we’re big believers in the power of automation and are currently leaning into these tools to help teams "do more with less". Regarding your feedback on technician metrics, we completely agree that accurate reporting is vital for showing your value to management. We’ve recently introduced several updates to help with this: Report Builder Visuals: Our report builder now includes "Top 5 Devices with Alerts" blocks, helping you demonstrate proactive management to leadership at a glance. Enhanced Audit Logging: New Script Execution Audit Logging provides a centralized, traceable record of every script run, closing visibility gaps for reporting. AI Ticket Summarization: To help track performance context, our new AI Ticket Summaries provide a structured look at what was tried and resolved, saving technicians 5–10 minutes on handoffs. Thank you for being a loyal part of the Syncro community and for helping us grow! ### 48. All-in-One MSP Solution That Scales with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley R. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Syncro?** What I love most about Syncro is the simplicity of having everything you need to run your MSP in one application. From RMM and dynamic billing to hardware and services, you can do it all. I've been using Syncro for more than seven years, and it has helped us scale further than any other tool on the market. It's easy to use and doesn't take an engineer's degree to get it up and running. It's also great from a pricing perspective. You get unlimited endpoints and only pay for licenses for each Syncro user + a few bucks for anti-virus, if that. To give you perspective, I demo'd Autotask, SuperOps, Atera, and NinjaOne, and they don't come close to what Syncro offers - especially if you're a hybrid MSP with some break/fix clients. **What do you dislike about Syncro?** There's nothing that I dislike about Syncro. They're always working on QOL improvements, and they listen to their partners. **What problems is Syncro solving and how is that benefiting you?** Syncro is making it easier to manage projects and dynamic billing!! Both could be done before, but now they're working to templatize so it eliminates all the busy admin work. It's a huge win for me! ### 49. Essential Tool for MSPs with Efficient Ticketing and Scripting **Rating:** 5.0/5.0 stars **Reviewed by:** Nirma P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Syncro?** I like Syncro as it has very cool features. We deploy their RMM agent on our client's workstations, which allows them to chat with us and create tickets. It pulls all the information about the workstation, so we can see if a client is having any issues. I heavily use scripting to keep patches up-to-date. The most liked part is combining policies and scripts, letting us do a lot of stuff together, like installing software. We also manage our inventory on Syncro. The ticketing part is built in a unique way and works well altogether. Additionally, creating policy and adding scripts helps us assign them to multiple clients, saving us lots of time. The initial setup was easy, and we got onboarded in a single day. **What do you dislike about Syncro?** I don't see too many reports and would like to see more customization on reports and new reports. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for client support, day-to-day workflow, and billing. It helps deploy RMM agents for client communication and issue tracking, manage inventory, and automate updates with scripts, saving us a lot of time. **Official Response from Jessica Jiang:** > Hey Nirma - Thank you for the fantastic review! It’s awesome to hear that you’re using our 'Policy + Scripting' combos to their full potential. We’ve been hard at work expanding this area, and just this month (February 2026), we released several new custom blocks for the Report Builder and dynamic asset exports. We’re committed to making our reporting engine as powerful as our scripting engine, so keep that feedback coming! Thanks for being a Syncro Partner. ### 50. All-in-One IT Support with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Tina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Syncro?** I like Syncro's Remote Desktop, RMM, PSA, and chat modules being well-organized in one place, so I don't have to juggle between different portals or software to provide support to our customers. The initial setup was quick, and the Syncro support team helped with onboarding, making it smooth. **What do you dislike about Syncro?** I don't like estimate first response on ticket time and avg resolution time on that ticket because I feel like sometimes it's not accurate or its hard to understand how it's getting calculated. I want Syncro to be smart enough to understand if status is changed it's a first response, meaning someone is working on it. Also, need smart info to understand that it's a project which takes a long time to finish so it shouldn't affect resolution time. I mean, should get better way to manage this thing and a button on dashboard to understand how things are getting calculated so we can prevent that. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to provide IT support to our clients. Syncro's Remote Desktop, RMM, PSA, and chat modules are well organized, allowing us to support customers without juggling different portals or software. **Official Response from Jessica Jiang:** > Hi Tina! Thank you for the review! It’s great to hear that having your RMM, PSA, and Chat modules in one well-organized place is helping you ditch the portal-juggling and focus on your customers. Appreciate your feedback as well. To help with this, we recently overhauled our Parent/Child Ticket section (January 2026). This update gives Project Managers a dedicated view to track long-term progress and financial health at the Parent level, allowing you to separate 'project time' from your standard helpdesk resolution averages. Thanks again for being a Syncro Partner! ## Syncro Discussions - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A45%3A34+-0500&secure%5Bsession_id%5D=6ee8c078-fd32-4a81-8163-64fd664edf97&secure%5Btoken%5D=21ed2f4af9933fe29e22309b90000cafa6d7c176c303e7aeb74727a22db6a7c1&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - 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[Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PBXact](https://www.g2.com/products/pbxact/reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,255 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,103 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (751 reviews)