# Crewhu Reviews **Vendor:** Crewhu **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 94 ## About Crewhu Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals! ## Crewhu Pros & Cons **What users like:** - Users appreciate the **badge system and monetary appreciation** features of Crewhu, enhancing recognition and engagement. (1 reviews) - Users find Crewhu's **customer feedback collection** invaluable for enhancing CSAT data and rewarding employees effectively. (1 reviews) - Users find Crewhu's **customer satisfaction tracking** invaluable for rewarding employees and enhancing feedback collection. (1 reviews) - Users find Crewhu's **ease of use** invaluable for collecting CSAT data and rewarding employees daily. (1 reviews) - Users value the **employee recognition** capabilities of Crewhu, finding it essential for motivating and rewarding staff. (1 reviews) - Feedback (1 reviews) - Motivation (1 reviews) - Rewards (1 reviews) - Rewards System (1 reviews) **What users dislike:** - Users find Crewhu's **gift card purchasing system expensive** , which impacts their overall satisfaction with the product. (1 reviews) - Users find **integration with Syncro complicated** , which makes the initial setup process challenging and frustrating. (1 reviews) - Users find the **integration with Syncro complicated** , making the setup process more challenging than expected. (1 reviews) ## Crewhu Reviews ### 1. Invaluable Tool for CSAT Collection and Employee Rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Crewhu?** Crewhu makes it easy to collect CSAT data from customers and to reward employees. We use it on a daily basis and find it invaluable. **What do you dislike about Crewhu?** Using their gift card purchasing system is expensive. Otherwise I don't think I would change a thing. **What problems is Crewhu solving and how is that benefiting you?** Crewhu provides valuable insight into our customer satisfaction levels. It allows us to track how frequently customers submit surveys and to review the scores they provide. The platform can automatically direct positive survey responses to external third-party review sites. Employees are rewarded automatically for receiving good scores, and we also have the option to give individual shout-outs with extra points when someone exceeds expectations. ### 2. CrewHu is nice way to show appreciation to my coworkers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Crewhu?** The badges and being able to show my appreciation with a monetary value **What do you dislike about Crewhu?** It was a bit complicated getting it integrated with Syncro. **What problems is Crewhu solving and how is that benefiting you?** To help entice the techs to improve their note and time keeping. ### 3. Nice to reward employees! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Crewhu?** It's easy to reward employees, track contests and have different rules by location. **What do you dislike about Crewhu?** I think it's expensive and could have a lower price per user. **What problems is Crewhu solving and how is that benefiting you?** Having a company-wide rewarding software allows every employee to recognize others while it's also seen by the rest of the team. **Official Response from Jennifer Taylor-Miller:** > We're glad to hear that you find Crewhu easy to use for rewarding employees and tracking contests. We appreciate your feedback about the pricing, and we'll take it into consideration for future improvements. ### 4. Great platform for Rewards and recognition! **Rating:** 4.5/5.0 stars **Reviewed by:** TJ M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Crewhu?** Intuititve and easy to use. Setting it up is fairly easy. Fun to set up contests and prizes for your staff to work towards. Being able to look at reports and see where you are failinig or surging ahead with customer service is a breeze. We look at it weekly to see how we are progressing with employees and their interactions with customers. If I ever have any issues or need questions answered CrewHu is on the spot to get us taken care of. **What do you dislike about Crewhu?** The only thing I do not like, is the three question survey. An "OK" counts as a negavite. I feel a 5 question survey is still quick and to the point and does not force a 100%, all or nothing kind of survey. Many people will not give 100% everytime and it counts against the employee. **What problems is Crewhu solving and how is that benefiting you?** Interactions and satisfaction with our customers, internal and external **Official Response from Jennifer Taylor-Miller:** > Thanks for the review, TJ! Interesting point regarding the three-question survey. I'd love to learn more about how you're using CSAT vs NPS - if you'd like to set up some time, feel free to reach out at jennifertm@crewhu.com ### 5. Excellent customer service! Huge ROI! **Rating:** 5.0/5.0 stars **Reviewed by:** Josiv K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Crewhu?** We've single-handedly improved of Google reviews, and customer engagement. We're monitoring our customer service and responsiveness with our clients. Any negative reviews we immediately handle and ensure we have a good standing relationship with our clients. Our google reviews speaks for the volume of happy and ravings fans that we have day in an day out. Our team is also very happy and they get an opportunity to cash in on rewards and gifts cards for themselves for doing an amazing job. **What do you dislike about Crewhu?** Some of the training we wish was readily available via video training. Otherwise the product is great to use, and its working really well. **What problems is Crewhu solving and how is that benefiting you?** Client & Employee retention ### 6. Crewhu Woohu! **Rating:** 5.0/5.0 stars **Reviewed by:** anthony M. | it account manger, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Crewhu?** It is an amazing tool to gague how your techs are engaging with your customers and how happy they are with them and your company over all. Also gives the techs incentives to do good work for points to redeem for prizes **What do you dislike about Crewhu?** Only downside, is some clients might not like receiving so many email notifications after, but they can just ignore it. **What problems is Crewhu solving and how is that benefiting you?** It's providing direct feedback into how our company and techs are engaging with the clients. **Official Response from Jennifer Taylor-Miller:** > Thanks for the review, Anthony! If you'd like to provide more detail regarding the email notifications, feel free to reach out - jennifertm@crewhu.com. ### 7. Drives positive change in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Colan T. | Senior Information Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Crewhu?** Crewhu is a great tool for gettiing customer feedback but it is more than that. The gameification aspects are what puts Crewhu above its competitors. We use gameification to motivate and reward our staff and drive possitive behaviours to great effect. **What do you dislike about Crewhu?** Other than I don't win enough competitions nothing that I can think of. **What problems is Crewhu solving and how is that benefiting you?** It realy has helped focus the company on shared goals and rewarding staff for their efforts. **Official Response from Jennifer Taylor-Miller:** > Thanks so much for the review, Colan! ### 8. Employee engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Harry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Crewhu?** The best thing about crew. Who is the employee engagement? Ease of use employee appreciation and and price catalog **What do you dislike about Crewhu?** That the app for Android and iOS stopped working **What problems is Crewhu solving and how is that benefiting you?** Crews technical support and management team is the best. They're constantly always working with me to make the application best for my employees **Official Response from Jennifer Taylor-Miller:** > Thank you, Harry!!! The product team has the feedback re: the app, and we will keep you updated on new developments. We appreciate you as a partner! ### 9. An excellent way to get customer feedback and motivate your team! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Crewhu?** Crewhu is really easy to use, and our team enjoys getting Slack notifications when feedback is submitted. It gives us reasons to celebrate success all day long. **What do you dislike about Crewhu?** The interface could use some improvements. It feels a bit slow and dated. **What problems is Crewhu solving and how is that benefiting you?** CSAT Scores ### 10. NPS Campaign start up and got a great review from start to end. Jay always is very knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Crewhu?** Always learning new ways to incorporate the different products **What do you dislike about Crewhu?** Things are not updated on time for use.. **What problems is Crewhu solving and how is that benefiting you?** Just being able to easily give back to our staff without having to come up with ways to give back to our staf.. **Official Response from Jennifer Taylor-Miller:** > Thank you for the feedback, Carlos! Jay is an absolute treasure and we're so glad you appreciate him too! ### 11. Amazing tool for gauging customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Ziv Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Crewhu?** Contests, gamification features, built in CSAT dashboard **What do you dislike about Crewhu?** Autotask integration needs to be updated to allow for Autotask dashboarding. **What problems is Crewhu solving and how is that benefiting you?** Encourages our technicians to work at their best, allows me to gauge how well the technicians are performing. **Official Response from Jennifer Taylor-Miller:** > Thanks for the review, Ziv! I've passed on your feedback in regards to Autotask to our product team. ### 12. Crewhu - Best Employee Appreciation Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Amit K. | Sap Advanced Business Application Programming Consultant, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Crewhu?** Crewhu is the best app for tracking progress and helps in measuring the performance of employees. It provides Mangers to choose variety of recogingiton options and emplyee can earn points for their efforts interms of discount coupons ,rewards etc. It makes feedback public which excites employees to be more productive in their activities. We also collects customers feedbacks through it which is relaxing for emolyees. Crewhu is affordable software and impact on employee is great , We have observed the same in our company research. **What do you dislike about Crewhu?** All seems to be good. Everything is at one place related to monitoring , feedback, performance, rewards and recognition. No issue or dislike from my end. **What problems is Crewhu solving and how is that benefiting you?** It helps to solve problems of Lack of Employee employee recognition. I have visiblity of employees performance and Imporvements. Feebacks implementation and contribution of employees ,now recogninsing through this app. ### 13. Crewhu Review **Rating:** 5.0/5.0 stars **Reviewed by:** Louis A. | VP of Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Crewhu?** Gamification, CSAT and NPS Scoring is my most favorite features **What do you dislike about Crewhu?** Sometimes the url can be buggy but it does not affect the functionality **What problems is Crewhu solving and how is that benefiting you?** Internal Culture and NPS scoring, customer referrals **Official Response from Jennifer Taylor-Miller:** > As always, you are the best, Lou! Thanks for the review, in addition to the incredible video and case study provided! ### 14. Operations Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Rebeckah D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Crewhu?** It's a wonderful tool for customer feedback. **What do you dislike about Crewhu?** My workers don't care much about the prizes. They aren't motivated by prizes. **What problems is Crewhu solving and how is that benefiting you?** Customer satisfaction and peer recognition **Official Response from Jennifer Taylor-Miller:** > Thanks for the review, Rebeckah! ### 15. A comprehensive Review of my Experience with Crewhu , a employee recognition software **Rating:** 5.0/5.0 stars **Reviewed by:** Angelina V. | Senior Application Developer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Crewhu?** Its been almost 3 years since we are using it for our organisation . It offers various features to create custom employee recognition award such as badges, tropies and certificates this makes employee recognition deeper and more initimate. Through it, I can monitor and access the performance of both individuals and my team. Automated reporting features is the most I love as it enables us to track our development and identify areas for growth. Its makes our relatioship better with our client and employee with a happier and more productive work environment. **What do you dislike about Crewhu?** It is a excellent tool for increasing customer and employee engagement, but we should be aware of any potential drawback before using it as the irregular shaky nature of its app integration with other apps. We have trained our adminitrator and staff to become familiar with the platform and its features, this is little time consuming. **What problems is Crewhu solving and how is that benefiting you?** It gives me to recognise my team for adhering to our core values which is much more effective than replying only on management feedback. Customer satisfaction will increased as started collecting customer feedback and identify areas where we need improvement in our services. For our technical Support team, it enables to track how customer and client interact with staff members and how they perceive that the problem is solved. I may conclude that it is a very good platform to enhance communication between employee and managers to increase the productivity. ### 16. Crew hu benifits **Rating:** 4.5/5.0 stars **Reviewed by:** adler.srivastav@mydware.com S. | Sr Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Crewhu?** Employee Recognition: Crewhu provides a platform for recognizing and appreciating employees' contributions. It allows managers and peers to easily acknowledge and reward individual and team achievements, boosting employee morale and motivation. Performance Tracking: The software enables tracking and measuring individual and team performance. It allows organizations to set goals, monitor progress, and provide timely feedback, which helps improve performance and productivity. Feedback Management: The software facilitates the collection and management of employee feedback. It enables employees to provide feedback to their peers and managers, fostering a culture of open communication and continuous improvement Analytics and Reporting: Crewhu offers robust analytics and reporting capabilities, providing valuable insights into employee engagement, performance trends, and the effectiveness of recognition programs. **What do you dislike about Crewhu?** Learning Curve: Like any new software, there may be a learning curve associated with implementing Crewhu. Employees and administrators might require some time and training to familiarize themselves with the platform and its features, which could initially impact productivity. Initial Setup and Configuration: Setting up Crewhu to align with your organization's specific needs may require some initial effort. Customizing the platform, integrating it with other systems, and configuring workflows and processes can be time-consuming and may require technical expertise. **What problems is Crewhu solving and how is that benefiting you?** 1- Lack of Employee Recognition: Crewhu helps tackle the issue of underappreciation or lack of recognition for employees' contributions. By providing a platform for managers and peers to acknowledge and reward achievements, Crewhu fosters a culture of appreciation, boosting employee morale, job satisfaction, and motivation. 2-Low Employee Engagement: Employee disengagement can hinder productivity and overall organizational success. 3- Limited Insights and Analytics: Without proper data and analytics, it can be challenging for organizations to make informed decisions about employee engagement and performance. Crewhu offers robust analytics and reporting capabilities, providing valuable insights into recognition trends, performance metrics, and the effectiveness of programs. **Official Response from Ashley Webb:** > Thank you, Adler for such detailed feedback! This type of feedback helps us grow; I will be sharing this feedback with the Crew. Stay BADASS! ### 17. Crewhu is a valuable tool to reward our employees and make our clients voices heard **Rating:** 5.0/5.0 stars **Reviewed by:** Stetson L. | Technical Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Crewhu?** Crewhu make feedback quick and easy for our busy clients, and allows us to see at a glance how we are doing, and respond to any feedback that may not be exceptional. It integrated with many of our systems so allow a seemless use across those platforms. **What do you dislike about Crewhu?** While Crewhu does offer a lot of integrations, it's still missing some of the most important apps in our software stack that would make running contests much easier and require less manual input. **What problems is Crewhu solving and how is that benefiting you?** Gamification is a big issue we were looking to solve with Crewhu. It's engaging to our employees, and the reward system allows us to give back to them and recognise all their hard work. ### 18. Used for 3-4 Years now **Rating:** 4.0/5.0 stars **Reviewed by:** John B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about Crewhu?** The ability to reward / recognise employees internally and from our clients in invaluable and having in one application is far more efficient and easy for everyone. It would be difficult to remove the solution from our company now as it's part of our way of ensuring we drive the right culture within our organisation. **What do you dislike about Crewhu?** Its integration with Autotask PSA could be better (Employee maintenance Integration and recording the survey as notes against the relevant ticket). Reporting that allows further analysis is weak and frustrating and it really does need some attention (Without been included in the top level subscription). Some localisation options would also help, "Bucks" takes some getting used to in the UK **What problems is Crewhu solving and how is that benefiting you?** A way to recognise staff who show the right culture within our organisation and/or deliver customer service excellence. **Official Response from Ashley Webb:** > Thank you for the feedback, John! I will let the Crew in on your feedback regarding Autotask; this feedback only helps us grow and build the best product available! Stay BADASS! ### 19. Great a Knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Crewhu?** Their knowledge of the intergrations we have. **What do you dislike about Crewhu?** I have nothing bad that I could say about Crewhu. **What problems is Crewhu solving and how is that benefiting you?** customer service - They are more alert when engaged with clients. **Official Response from Jennifer Taylor-Miller:** > We love this, thank you Matt! ### 20. Crewhu Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Drew H. | Marketing and Sales Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crewhu?** Very easy to use and they have great customer support! **What do you dislike about Crewhu?** No downsides from what I see! Loving it so far **What problems is Crewhu solving and how is that benefiting you?** It is helping give an extra bit of recognition and support between employees and customers **Official Response from Jennifer Taylor-Miller:** > Thank you for the review, Drew! We really appreciate the kind words and look forward to seeing how our product helps your business! ### 21. Crewhu is a Life Saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Matt C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Crewhu?** The best part of Crewhu is their ability to bring together actionable data to proactively improve upon our customer service experience with all of our clients big and small. **What do you dislike about Crewhu?** Some users may find the application tough at first with the many options available. But as with most software it has a learning curve that is quick to over come **What problems is Crewhu solving and how is that benefiting you?** Crewhu solves the problems of having each customer we support have a voice in our I.T. support services. This pin points potential dissatidfaction and we can react and make proactive changes to ensure customer santisfaction. Inturn we reward our employees when surveys are sent out and positive feedback is given to our technicians. **Official Response from Ashley Webb:** > Thank you for the review, Matt! We love hearing how Crewhu is helping provide a voice to your clients about their experience with your service! Stay Badass! ### 22. Amazing Recognition Platform **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Crewhu?** Crewhu is an amazing solution for getting your team engaged and invested in driving positive client experiences. Our team has really joined around crewhu and motivate each other to get more reviews as well as call each other out for the few clients that don't have the best experience (which happens to all of us) **What do you dislike about Crewhu?** The only thing that I would say Crewhu could add is more metrics and more integration support. Being able to recognize our employees on even more performance would make this offering even better **What problems is Crewhu solving and how is that benefiting you?** We are using it for both employee engagement and recognition and it is helping with both of those objectives better than anything else we've tried in the past **Official Response from Ashley Webb:** > John, we LOVE hearing your crew has really taken to using Crewhu in your culture! That is awesome! Thank you for the review. Stay BADASS! ### 23. Employee Engagement & Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Heather T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Crewhu?** Getting customer feedback regarding employee engagement and allowing employees to praise each other. **What do you dislike about Crewhu?** Needing to know how to code. The custom options require coding expertise. The lack of "know" of what each item is. There could be a "info" button next to each item so you know what it is and how to use it. **What problems is Crewhu solving and how is that benefiting you?** We thought our clients liked us but we really weren't 100% sure, now we know for sure our clients are happy with our services. **Official Response from Ashley Webb:** > Heather, we are so happy to hear that you now have a better understanding of how your clients feel about your service! We appreciate your honest feedback and I will share it with the team. User experience is key! Stay BADASS. ### 24. Easy to use tool to gauge client feedback on staff/users **Rating:** 3.5/5.0 stars **Reviewed by:** Harminder C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Crewhu?** The interface is well laid out and shows just enough detail. I think it helps reward staff/colleagues on how well they're doing and how satisfied clients/customers are at the end of the day. Sometimes you'll get someone who wants to comment on how you made them feel, which exemplifies why CrewHu is so valuable. **What do you dislike about Crewhu?** It pretty much ticks all the boxes. However, sometimes I feel there should be a context option to explain why good or bad feedback was given and what was needed to resolve for others to see. **What problems is Crewhu solving and how is that benefiting you?** As part of a call centre, numerous issues are always dealt with. We need a way to track how clients/customers interact with staff and how they feel the issue was solved. CrewHu helps display that. ### 25. Great for staff and clients **Rating:** 5.0/5.0 stars **Reviewed by:** Craig P. | Director of Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Crewhu?** A simple to use system for end users and a great way to reward staff. Keeps track of Customer Satisfaction metrics and Net Promoter Score for us and allows us to reward staff across the business. **What do you dislike about Crewhu?** I'd like the ability to split individuals out of tickets for CSAT scoring purposes. And I bit more customisability, you see vompletion rates drop over time as customer become used to the survey and ignore it!! **What problems is Crewhu solving and how is that benefiting you?** The collection of customer satisfaction feedback after every interaction with the service desk, broken down by individual team member. This allows us to track performance and CrewHu bucks allow us to reward good performance. **Official Response from Ashley Webb:** > Thank you, Craig! We are glad you are getting the most out of the product and can reward your crew for their performance! Stay BADASS! ### 26. The entire staff loves Crewhu **Rating:** 5.0/5.0 stars **Reviewed by:** Cory B. | Director of Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Crewhu?** CrewHu is easy to use, easy to integrate, and makes rewarding great behavior simple. Everyone uses is, and it has improved our company camaraderie as well as our customer awareness. **What do you dislike about Crewhu?** For anyone that isn't "techy", some of the integrations are a little complicated. That being said, CrewHu has always stepped in and assisted to make sure we were able to get the complete use of the program. **What problems is Crewhu solving and how is that benefiting you?** CrewHu provides an easy way for use to increase community within our company and awareness of our clients. We always wanted to achieve both of those goals as a company, but never had an efficient or effective way to accomplish them. ### 27. Crewhu solutions **Rating:** 5.0/5.0 stars **Reviewed by:** muruna k. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Crewhu?** Has very reliable reporting capabilities. Customers are allowed to express their feelings on how a certain employee has served them. The platform has helped business owners manage prodactivity with ease. **What do you dislike about Crewhu?** i cant complain the product has served us well. I thank the developers for the good work **What problems is Crewhu solving and how is that benefiting you?** The platform has allowed customers to express their feelings on how a perticular worker has served them and by gauging of client satisfaction we use the insights to improve customer service. **Official Response from Ashley Webb:** > Hi Muruna, thank you for the feedback! We are stoked to hear how Crewhu is helping you improve your customer service by giving your customers an opportunity to express their satisfaction with your staff. Stay badass! ### 28. A great tool for both customer reviews and team motivation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Crewhu?** I have tried a few survey tools, and this one has the most features of any I have tested. It allows us to get more surveys, better insight into how our customers feel, and get data we can use in our sales and marketing **What do you dislike about Crewhu?** No big downsides I am aware of, as we are a new client. The price is perhaps a touch high for all the features, but the Pro package is a good balance of features and price. **What problems is Crewhu solving and how is that benefiting you?** Culture is hugely important to our business, and this allows us to incentivise our team to give each other kudos for living up to our core values, which is much more effective that having this rely on management feedback. **Official Response from Ashley Webb:** > Thank you for the review! We are stoked to know that Crewhu is giving you the advantage of rewarding and recognizing your team for their hard work! Stay BADASS! ### 29. CrewHu has been a true game changer for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Office manager and accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Crewhu?** Before CrewHu, we assumed we were doing well with both clients and employees. However, once we started using CrewHu, the surveys showed us where our weaknesses were. We've been able to gauge client and employee satisfaction. We know our core values are being used by employees and we know our our clients understand them because they tell us in the CrewHu Surveys we send out. We are able to adjust our plan, at any time, to deliver better service. This has helped with client and employee retention. We can't say enough about how wonderful CrewHu is and, in fact, we just upgraded to the Badass plan a few months back. We are CrewHu Lifers at this point. **What do you dislike about Crewhu?** The only thing that I would love to have access to, is a service that provides gift cards to the Philippines. We have had considerable trouble finding good incentives to provide our overseas Filipino employees because there just aren't a lot of programs that provide services to their country that will allow us to pay with american funds. However, that isn't CrewHu's fault :) **What problems is Crewhu solving and how is that benefiting you?** CrewHu helps us retain employees and clients. We are able to assess our faults and correct them. We are also able to give shout outs to those employees who have gotten great reviews and this helps to boost morale. For both clients and employees, it keeps communication flowing and ensures everyone feels heard and has their issues addressed. ### 30. Great company, great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Crewhu?** Crewhu has transformed our culture in a way that was very unexpected and wonderful. It also has allowed us to quickly step in if there is a customer disappointment. We use crewhu reports as one of our KPIs in the weekly meeting. Awesome company, awesome support, product keeps getting better and better. Highly recommend. **What do you dislike about Crewhu?** Integrations are a bit clunky and or incomplete, admin UI/UX choices are pretty poor requiring occasional review of KB or support to figure out things. I would like to see extensive work done on this part of the product, but certainly not a dealbreaker considering how awesome their support team and documentation is. **What problems is Crewhu solving and how is that benefiting you?** Crewhu fills a customer service gap for us. Our team quickly focused a lot more on customer service and team recognition, which changed our culture in a very specific and positive way. ### 31. CrewHu is more than just gamification **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | NOC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Crewhu?** Boosts morale, our techs can give each other meaningful (monetary) kudos as well as the client to the tech. We can easily measure the pulse of our clients and resolve issues quickly **What do you dislike about Crewhu?** The website takes some time to get used to. They did do a small redesign recently but it still has quirks like needing to clear cache/cookies to log in. **What problems is Crewhu solving and how is that benefiting you?** Keeping a pulse on both internal staff and our clients with instant notifications on ticket reviews and internal staff ratings called Badges. Also having a centralized store to spend these points that we can curate as we see fit. ### 32. Crewhu keeps my team motivated **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Crewhu?** I like that we can customize our rewards page for our engineers on our team. This helps with ensuring we are offering what they want. Its also super easy to review CSAT items from clients. **What do you dislike about Crewhu?** There are really no downsides to it, I feel the UI can be improved on the website, but that is probably me just being picky. I feel its a bit plain and not really appealing to the eye, but functionally its fantastic. **What problems is Crewhu solving and how is that benefiting you?** The ability to get the feedback from our clients is important. We know how our clients feel about us, and its enabled us to resolve issues in a timely manner should our clients feel like we didnt do our job. ### 33. Crewhu is an awesome way to engage your employees and clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Crewhu?** Gamification helps engage your clients to leave reviews and motivate your employees to reach and monitor their progress and milestones. **What do you dislike about Crewhu?** Not really seeing any downside. Allowing employees and clients to more easily engage is a win win. **What problems is Crewhu solving and how is that benefiting you?** Getting employees more engaged by gamification and competing for gifts and rewards. Also allowing the employees and clients to more easily communicate positive actions, reviews, and feedback. ### 34. Review of CrewHu **Rating:** 5.0/5.0 stars **Reviewed by:** Roman G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Crewhu?** I like the ability to gamify the system, make it easier for my clients to submit if they like the service or no. **What do you dislike about Crewhu?** Inability to track which client submitted a google review, inability to split points among multiple technicians that worked on the ticket. **What problems is Crewhu solving and how is that benefiting you?** I can see how well my team is performing as it relates to my clients satisfaction level. **Official Response from Ashley Webb:** > Thank you, Roman for the review! We appreciate your feedback and love that you can gamify your systems! Stay BADASS! ### 35. Crewhu is an absolute must for business **Rating:** 5.0/5.0 stars **Reviewed by:** pat w. | VCIO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Crewhu?** Customization allows us to gamify anything we need to as well as inter-company recognition **What do you dislike about Crewhu?** I would like to see a reminder system as the points get ready to expire at the end of the month so staff are nudged to use it **What problems is Crewhu solving and how is that benefiting you?** it allows us to focus more on the positive responses rather than the negative and really helps morale **Official Response from Ashley Webb:** > Thank you for the review, Pat! We appreciate you taking the time to provide us with feedback. I love your idea for the point reminder email, and I will be sharing this with the crew. Stay badass! ### 36. Make your staff feel seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Crewhu?** CrewHu solves a problem that all companies have, how to make your staff feel loved, but ensuring that those who don't get recognition don't feel like it is unfairly based on manager's personal opinions. **What do you dislike about Crewhu?** It can become a little on the expensive side if the company is larger. It also does not allow you to split recognition amongst multiple staff. **What problems is Crewhu solving and how is that benefiting you?** Keeping staff motivated to consistantly perform at their highest levels. Providing regular small rewards instead of a once a year pay increase helps ensure that the performance is more consistant. ### 37. Great rewards and recognition program. **Rating:** 4.5/5.0 stars **Reviewed by:** Tj M. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Crewhu?** Easy to use and set up. Straightforward analytics. Fast and easy to sort out teams. Great motivation for teams to improve customer service. The interface is simple and intuitive. **What do you dislike about Crewhu?** The scoring system needs to be expanded to five and not three. I do not like that the OK rating comes in as a negative. Some people just click that and it comes out as a negative on our end. It needs to be a bit more flexible. **What problems is Crewhu solving and how is that benefiting you?** Proper customer feedback. Also using it to evaluate how staff members are performing and looking for ways to improve customer service. Trying to make it fun for them to interact with customers better and be rewarded at the same time. ### 38. CrewHu is a great team builder and is critical to our culture! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Crewhu?** We have CrewHu setup so that peers can recognize each other when they see someone exhibiting one of our core values. The team loves this and we celebrate each peer award in our weekly all staff meeting. **What do you dislike about Crewhu?** I haven't really found any downsides. We integrate it for our team and clients and it works flawlessly. The support is amazing as well! **What problems is Crewhu solving and how is that benefiting you?** CrewHu has allowed us to proliferate our culture internally and externally. We have seen great results both from employees and clients. **Official Response from Ashley Webb:** > Thank you for the review! We are so happy to hear that you are incorporating the recognition into your weekly meeting; it really helps reinforce the value of Crewhu but also the value of your culture. Stay BADASS! ### 39. CrewHu for the WIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Crewhu?** The platform is super easy to use and integrates flawlessly with PSA tool. It has been beneficial in engaging and rewarding team members across the organization. **What do you dislike about Crewhu?** The cost is much higher than the competition, but you get many more features. It makes it more difficult to justify for smaller organizations with a tight budget. **What problems is Crewhu solving and how is that benefiting you?** It is helping us with employee engagement and recognition. It benefits us by streamlining the feedback process and the reward redemption automation. Excellent product all around! **Official Response from Ashley Webb:** > Thank you for the feedback! We are happy to hear your integration was flawless! Stay BADASS! ### 40. Review on CrewHu **Rating:** 4.5/5.0 stars **Reviewed by:** Avinash V. | Intern, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Crewhu?** This software can help businesses manage their workforce, streamline communication, and optimize team performance. **What do you dislike about Crewhu?** The user interface is not attractive and the support system doesn't respond quickly. **What problems is Crewhu solving and how is that benefiting you?** CrewHu is a software platform designed to help businesses manage their workforce, streamline communication, and optimize team performance. **Official Response from Ashley Webb:** > Thank you, Avinash for the review. We appreciate your honest feedback. We are always looking for ways to improve, and your feedback help! Stay BADASS. ### 41. Perfect must have Product for MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Harry C. | Educator/Technical Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Crewhu?** The ease of use, with a quick response for team members to see how they are doing. **What do you dislike about Crewhu?** That is does not work for other platforms for MSP's to resell as well. **What problems is Crewhu solving and how is that benefiting you?** It allows us to have our clients verbally tell us how we are doing. **Official Response from Ashley Webb:** > Harry, thank you for continuously being an advocate for us! We love that you love Crewhu; you are a true BADASS! ### 42. CrewHu **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Crewhu?** That it quickly gives our company client feedback on completed services. Rewards our employees for their performance and on their birthdays **What do you dislike about Crewhu?** I get a lot of emails from them. Took a few appointments to understand how to use it and implement it correctly for our business. **What problems is Crewhu solving and how is that benefiting you?** It helps us identify when a client isn't satisfied with the services received. Shows us the areas of improvement we need to work on internally to provide excellent customer service. **Official Response from Ashley Webb:** > Thank you so much for the review! We are happy to know you are able to quickly receive feedback on completed services! We appreciate your honesty when it comes to email communication and implementation. Stay BADASS! ### 43. Playful appreciation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Crewhu?** The appreciation, the playful aspect of it **What do you dislike about Crewhu?** Crewhu can be stressful and at time unfair **What problems is Crewhu solving and how is that benefiting you?** It helps monitor how good we are at serving out clients and doing it ina noticeable way **Official Response from Ashley Webb:** > Thank you for the feedback! The crew appreciates you taking the time to provide feedback. We'd love to hear more about how Crewhu can be stressful. User experience is key! Please feel free to reach out to me so we can discuss further. Stay Badass! ### 44. Way to reward my team **Rating:** 4.0/5.0 stars **Reviewed by:** Pa ousman m. | Operations director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Crewhu?** I am able to get my team together and energize **What do you dislike about Crewhu?** None. I think they do everything well. For the time being, they are on top **What problems is Crewhu solving and how is that benefiting you?** I am able to keep my employees be they feel valued **Official Response from Ashley Webb:** > Thank you got the review! We are so thrilled to know that your team is energized with Crewhu! Stay BADASS! ### 45. Great opportunity **Rating:** 5.0/5.0 stars **Reviewed by:** Jaya M. | Sr. Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Crewhu?** Passing on the Happiness and abound!! Most productive & outstanding recognition Reinforcements of greatness and work ethic Complimentary of good work and encouragement **What do you dislike about Crewhu?** Slow in operation freezes Occasional errors **What problems is Crewhu solving and how is that benefiting you?** Passing on the happiness and encouragement **Official Response from Ashley Webb:** > Thank you, Jaya, for the review! Stay BADASS! ### 46. It's very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jose P. | Administrative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Crewhu?** The way that we can see the CSAT interactions are great because we can access specifically to the part that gave the agent the reason for the points. In addition, it's not difficult to add prizes and the fact we can add as many as we need is awesome as well **What do you dislike about Crewhu?** When adding a picture, we need to cut it multiple times when has been already cut. In addition, sometimes it gets a bit slow and we need to close it or postpone the feeling of giving points to a co-worker **What problems is Crewhu solving and how is that benefiting you?** The fact that we can see how our clients are bein satisfied via crewhu and the prizes, motivates the agents and co-workers to be more efficient because they now they can get crewhus because of that ### 47. CrewHu Kicks Ass **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Crewhu?** My team is in love with it. They pass badges to one another every day. **What do you dislike about Crewhu?** I can't name anything at all. The team encourages one another daily. **What problems is Crewhu solving and how is that benefiting you?** We are getting feedback from our clients consistently. ### 48. Crewhu has been awesome at getting honest feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Cory B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Crewhu?** The ability for us internally and our clients to recognize our team for there awesomeness **What do you dislike about Crewhu?** Surveys are not super flexible, NPS does not really work for us. **What problems is Crewhu solving and how is that benefiting you?** Ways to solicit feedback from our clients ### 49. Great for Company Culture! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Crewhu?** Watching our employees get so excited about the points they can redeem for prizes is amazing, but it's even better seeing them lift each other up through rrecognition. **What do you dislike about Crewhu?** I don't like that I can't add new positions in myself. **What problems is Crewhu solving and how is that benefiting you?** Culture ### 50. Easy to setup, great company, excellent customer service. THIS is how a support company should work. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Crewhu?** The product is easy and simple to use. The support for questions is quick to respond and very clear. **What do you dislike about Crewhu?** really can't think of much as a down side. **What problems is Crewhu solving and how is that benefiting you?** The staff can see the results quickly. The CS rating was applied to the website for bragging rights and customer reviews were automatically added to our site, keeping that section from going stale. ## Crewhu Discussions - [What is CrewHu used for?](https://www.g2.com/discussions/what-is-crewhu-used-for) - 1 comment, 1 upvote - [View Crewhu pricing details and edition comparison](https://www.g2.com/products/crewhu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A37%3A02+-0500&secure%5Bsession_id%5D=37770a6d-78fe-449b-bf65-8fd2ccdba373&secure%5Btoken%5D=eeaa9ec70c19dba7394d8234a6cb30ee85080c84e09255bbaa49600060b15513&format=llm_user) ## Crewhu Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) ## Crewhu Features **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Platform Basics** - Reporting - Dashboard - Performance **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Integrations** - CRM Integration - Social Media Integration **Platform Basics** - Reporting & Dashboards - Interoperability **Platform Content** - Automation - File Sharing - Content Library **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Platform** - Public Leaderboard - Private Leaderboard - Analytics **Platform Content** - Survey Customization - Goal and Challenge Creation **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **System Management** - Security - System Monitoring **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Crewhu Alternatives - [Nectar](https://www.g2.com/products/nectar/reviews) - 4.7/5.0 (8,454 reviews) - [15Five](https://www.g2.com/products/15five/reviews) - 4.6/5.0 (1,840 reviews) - [Bonusly](https://www.g2.com/products/bonusly-bonusly/reviews) - 4.7/5.0 (6,792 reviews)