--- title: Syncro Reviews meta\_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 537 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 537 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management ---

# Syncro Reviews & Product Details

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Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

* * *

Product Website
Syncro
Seller
[Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
Discussions
[Syncro Community](https://www.g2.com/products/syncro/discuss)
Languages Supported

English

Solution Type

All-in-One

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## Pricing

Pricing provided by Syncro.

### Core

$129.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/syncro/pricing)

## Syncro Integrations
(35)

What do users say about integrations?

Verified by Syncro

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Acronis Cyber Protect Cloud

](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bitdefender GravityZone MDR

](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bitdefender GravityZone XDR

](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claris FileMaker

](https://www.g2.com/products/claris-filemaker/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ClickUp

](https://www.g2.com/products/clickup/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

CyberFOX AutoElevate

](https://www.g2.com/products/cyberfox-autoelevate/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Guardz

](https://www.g2.com/products/guardz/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Hudu

](https://www.g2.com/products/hudu/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Huntress Managed EDR

](https://www.g2.com/products/huntress-managed-edr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Huntress Managed ITDR

](https://www.g2.com/products/huntress-managed-itdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit Mailchimp Email Marketing

](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit QuickBooks

](https://www.g2.com/products/intuit-quickbooks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Intune Enterprise Application Management

](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

n8n

](https://www.g2.com/products/n8n/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Python

](https://www.g2.com/products/python/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Rewst

](https://www.g2.com/products/rewst/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScalePad Lifecycle Manager

](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScalePad Quoter

](https://www.g2.com/products/scalepad-quoter/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScreenConnect

](https://www.g2.com/products/screenconnect/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SentinelOne Singularity Endpoint

](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Splashtop Remote Access

](https://www.g2.com/products/splashtop-remote-access/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Splashtop Remote Support

](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Stripe Payments

](https://www.g2.com/products/stripe-stripe-payments/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ThreatDown

](https://www.g2.com/products/threatdown/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Trend Micro Smart Protection

](https://www.g2.com/products/trend-micro-smart-protection/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Webroot Business Endpoint Protection

](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Windows 11

](https://www.g2.com/products/windows-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Xero

](https://www.g2.com/products/xero/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)

Show More

 ![Niall H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall H.")
NH

Niall H.

IT Technician

Small-Business (50 or fewer emp.)

7/15/2026

"Powerful Ticket Filtering and Secure Script Variables"

4/5

What do you like best about Syncro?

I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I wish there was autocomplete for certain programming languages within the script editor. I feel that powershell scripts and python scripts are so ubiquitous that not having autocomplete for the standard library is a shame. I tend to write my scripts in visual studio and awkwardly copy paste them over. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro helps me keep track of what I need to do and where I need to go. The calendar feature is useful for when I get scheduled for things I can see visually how much of my day I should be spending where. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy")
AO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

12/12/2024

"Effortless Ticket Management with Room for Improvement"

4/5

What do you like best about Syncro?

I use Syncro MSP as a service desk platform for IT, and I like that it allows for ease of access and easy creation of IT service tickets by customers. I appreciate having a place to manage and review all tickets for the IT help desk. I like that it has 2FA security login, a nice dashboard, and an asset management tool. The reports feature is very helpful too. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The filter function can have a search feature when trying to filter through a large list of options. The filter in the 'Tickets' tab can allow for a search feature when selecting the 'End User' or 'Assigned Tech', so as to allow for a quicker selection. Also, the term 'End User' does not match the term 'Customer' which is what appears in the table. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro to easily create and manage IT service tickets, improving access and organization for our help desk. The 2FA security, dashboard, asset management, and reporting features are very helpful. Review collected by and hosted on G2.com.

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Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-10639948/official_response/edit)

Thank you for the thoughtful review! We're glad Syncro is working well as your IT service desk; from easy ticket creation and management to 2FA, the dashboard, asset management, and reporting. Thanks as well for flagging the filter search and the "End User" vs. "Customer" terminology. We appreciate hearing from our partners and use that input to help inform ongoing improvements!

7/22/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Ifat s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ifat s.")
IS

Ifat s.

Manager

Small-Business (50 or fewer emp.)

12/17/2025

"Unified Platform with Some UI Room for Improvement"

4/5

What do you like best about Syncro?

I think one of the best features of Syncro is its ability to have multiple things under a single pane of glass. We use Syncro RMM to manage devices, and it includes RMM, ticketing, client information, emails, everything, keeping it unified with API and user access. Additionally, the integration with Pax8 is seamless, making it easy to track counts and manage billing with our clients. Most of the stuff we need is there, which is the best feature about Syncro for us. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I think the user experience could be a little bit better. The UI could use some improvements. Also, if you want to change your RMM tool from Splashtop to something else, it has its own pros and cons, but overall, it's nice. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro helps us track invoices, ensuring they are paid and the correct information goes out to clients, which keeps our finances organized. It also integrates seamlessly with Pax8, aiding in managing billing and device management with RMM. Review collected by and hosted on G2.com.

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Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-12107158/official_response/edit)

Thank you for the thoughtful review! It's great to hear that the unified platform is working well for your team. Having RMM, ticketing, client info, and billing all in one place is exactly what we set out to build, and it's rewarding to hear it's making a real difference in how you manage your business. We also love that the Pax8 integration is hitting the mark for billing and device management.

We hear you on the UI feedback, and it's something we take seriously. Our team is continuously working to refine the experience, so your input genuinely helps steer those improvements in the right direction.

We're grateful for partners like you who help us keep improving!

7/22/2026
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/12/2024

"Unified Platform with Room for Improvement"

4/5

What do you like best about Syncro?

I like that Syncro allows us to manage and track service delivery across our customer base, and we can implement, manage, and monitor the devices among that customer base. Using it from a service delivery, direct billing, and invoicing perspective, it's nice to have everything in a unified platform. They have started incorporating some Microsoft tenant integrations, which is an added benefit. We decided to switch to Syncro from ConnectWise due to better pricing and contract terms, and also because it has a fully unified platform that allows us to consolidate different tools into a single tool. The initial setup was pretty easy and the software is much more intuitive than ConnectWise. We were fairly quick to become operational in the initial transition. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I think the biggest issues that we've had so far are related to end-user remote access or multisite management of organizations, primarily from a billing perspective. Just making those work well within the tool. Deploying end-user remote access through the default splash top built into Syncro is a bit challenging. Also, only one user can be associated with one device, which is unfortunately pretty limiting for how many of our offices would prefer to interact with those devices. So those are the two biggest issues. They are currently lagging in AI capabilities and automation compared to some other platforms. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro allows us to manage and track service delivery and monitor devices across our customer base. Review collected by and hosted on G2.com.

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7/21/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/20/2026

"All-in-One Platform That Streamlines Tickets, Scheduling, and Onsite Work"

4/5

What do you like best about Syncro?

What I like most about Syncro is that it brings ticketing, customer records, asset management, remote monitoring, invoicing, documentation, and scheduling together in one system. The Outlook calendar integration is especially useful because appointments sync between both calendars, which makes it much easier to manage onsite visits and my day-to-day workload without having to enter everything twice. The Syncro mobile app also lets me quickly review and update tickets while I’m onsite or on the go. Having customer details, past tickets, device information, and billing notes all connected saves time and helps our team stay coordinated from the initial request through completion and invoicing. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The differences between the mobile app and the online version can create a steep learning curve, since features and workflows aren’t always presented in a consistent way. Ticket blueprints are helpful for standardising work, but it’s frustrating that you can’t convert an existing normal ticket into a blueprint ticket once the required workflow becomes clear later on. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro helps us manage customer requests, technician workloads, assets, remote support, scheduling, and billing in one system. It gives our team clearer visibility into what work is still outstanding, who is responsible for it, and what needs to happen next. Outlook calendar syncing helps prevent missed appointments, and the mobile app lets me update tickets quickly while I’m working onsite. Overall, it improves coordination, cuts down on duplicated administration, and ensures completed work is accurately documented and ready for invoicing. Review collected by and hosted on G2.com.

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Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-13132868/official_response/edit)

Thank you for such a detailed and thoughtful review! It's great to hear that having ticketing, asset management, scheduling, invoicing, and customer records all in one place is making a real difference for your team's coordination and efficiency. The Outlook calendar sync is a favorite for exactly the reason you described, and we're glad it's helping you stay on top of onsite visits without the double-entry headache.

Thanks for flagging the differences between the mobile app and online version, and the blueprint ticket conversion. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you're open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive")
UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

7/20/2026

"Powerful Script Automation and a Great Remote Desktop Toolkit"

4/5

What do you like best about Syncro?

I'm a huge fan of the script running ability of synchro, it allows for diversity of complex task to be done to either benefit the end user or the IT technician. The remote desktop tool is also great and although it's not perfect the package of background tools can be handy. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

Sometimes it comes across clunky. Things don't appear that should be appearing (ran a script and it only shows in the run history after a million page refresh). When a ticket is received, it is initially unassigned. I reply mentioning "ticket added to the queue", but then it is automatically assigned to me. So every time I let a customer know their ticket is added to the queue I have to go back and unassign the ticket from myself. Ticket filtering/sorting and searching is also not great. Sometimes it works, sometimes it doesn't. it's hard to search a ticket by content, most successful attempt involved searching by ticket subject. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Asset Management, Ticket Resolution, Asset Remoting Access, Invoicing. Basically its allowing us to use syncro as a one stop shop for most of our IT needs. We require the purchase of less products and can focus on everything having great synergy on 1 platform. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/12/2024

"Intuitive Interface and Efficient Scripting, Lacks Robust Reports"

4/5

What do you like best about Syncro?

I find Syncro really easy to use, which is great for managing my IT Support business. The platform provides fast support for customers and is easy to understand. What I like most is the interface; it is straightforward even for new hires, which means we can get up and running with very minimal training time. The scripting feature is super easy, it executes quickly, and can be scheduled at convenient times. It makes deploying scripts to endpoints easy to build, test, and deploy. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I think Syncro could improve its payment processors because there aren't many affordable options, and it lacks historical performance reports. The reports in general aren't really that useful, and there aren't many ACH options from reliable providers. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I find Syncro's ease of use helps provide a fast support platform and easy understanding. The interface enables quick training for new hires, and scripting is easy and fast, simplifying deployments. Review collected by and hosted on G2.com.

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Response from Jessica Jiang of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-10639982/official_response/edit)

Hello there!

I am so grateful to have you as a Syncro Partner for over three years! ✨ Hearing that we are still a "life saver" for you and that our interface and uptime have remained reliable is a huge win for us. I’m especially glad that our per-user pricing and easy-to-use scripting continue to provide the value and time savings you need to stay flexible.

We are continuously looking at ways to refine these financial workflows, like our recurring billing and one-click invoicing from tickets, to ensure they feel as intuitive as our scripting and data fields. Your long-term perspective is invaluable to us as we work to make those transitions even faster.

Thank you for being such a long-standing Syncro Partner. We look forward to supporting your business for many more years to come!

7/14/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Small-Business (50 or fewer emp.)

7/22/2026

"Effective Communication and Remote Management but Needs Improvement"

4/5

What do you like best about Syncro?

I like communicating with clients and being notified of changes like customer replies in Syncro. The integration with Splashtop for remote assistance is also very handy. The initial setup was pretty simple once I learned the menu layout. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

Our POS second screen doesn't work now and we have a ticket in but haven't received any update for months. It was a key part of our process so it was disappointing to see it seemingly discontinued. SMS communication with clients has also been an intermittent and rare issue with us not receiving some clients' SMS messages. The ticket merging and splitting was confusing initially as it didn't behave as I had expected. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro for communication and documentation, managing client devices, and it integrates well with Splashtop. However, our POS second screen doesn't work, and SMS communication with clients can be unreliable. It keeps me informed with client interactions, which I appreciate. Review collected by and hosted on G2.com.

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Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-13146891/official_response/edit)

Thank you for taking the time to share such a detailed and honest review. We're genuinely glad to hear that client communication, device management, and the Splashtop integration have been working well for you. Those are areas we've put a lot of care into.

That said, we're sorry to hear about the POS second screen issue and the lack of updates on your ticket. That's not the experience we want for our partners, and we'd like to make sure it's being looked into. Please feel free to follow up on your existing ticket, or share your email address here so we can pass it along to our support team.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/17/2025

"Streamlines Business Processes with Robust Asset Management"

4/5

What do you like best about Syncro?

I use Syncro at work to track clients and their computer and IT assets, run scripts, take payments, and track shop sales. I appreciate how it streamlines the business process and has everything we need in one place, from tracking customers to inventory management and software integrations. I like the scripting modules in the asset management section, which allow me to remediate issues and run diagnostics on one or multiple computers to quickly diagnose or solve customer problems. It reduces the workload by enabling me to schedule or immediately run a script, fixing issues without disrupting the customer's workflow. Additionally, we use Syncro with their bundled remote software, Splashtop, as well as purchasing Bitdefender licenses through their platform, and have begun using their Microsoft 365 integration for user management. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

We have been having issues with Syncro on Apple products, but this is more a limitation imposed by Apple's security practices than anything Syncro can do. Otherwise, Syncro has been improving on issues brought to their attention, so I can't think of any others that they haven't at least started on improving. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro streamlines my business processes, consolidating everything from customer tracking to inventory management in one place. It reduces my workload with powerful scripting modules that fix issues without disrupting customers. Review collected by and hosted on G2.com.

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7/17/2026
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking")
AC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

7/22/2026

"Powerful PSA + RMM Combo with Ongoing Improvements and Easy Usability"

4/5

What do you like best about Syncro?

The combination of both PSA and RMM, the continued development of new features, and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

As a European that it's very US orientated, at least for my feeling. I'm also a single tech shop so the billing part is not needed.

And perhaps a bit of customization in the e-mail templates that can't be changed on every detail I would like to see. Subject of template e-mails for example. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

An easy way of managing a lot of computer from a single pane basically.

And creating policies for said computer per customer. My customers tend to be on the small side, so don't have any other MDM or so. Review collected by and hosted on G2.com.

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Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-13142411/official_response/edit)

Thank you for the thoughtful review and for sharing your perspective as a partner in Europe. It's great to hear that the PSA + RMM combination and single-pane management are making a real difference for you and your customers.

Your points about US-centric features and email template customization are genuinely useful callouts. These are exactly the kinds of details that help us prioritize improvements.

Current UserValidated ReviewerIncentivizedSource: Seller invite

## Questions about Syncro? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Syncro
](https://www.g2.com/products/syncro/discussions/new)

GU

Guest User

What is Syncro used for?

0 Upvotes

0

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Join the conversation
](https://www.g2.com/discussions/what-is-syncro-used-for)

SH

Sarah Hay
•
Last activity 7 days ago

How does your pricing compare to the traditional RMM vendors?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors)

[
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## Pricing Options

Pricing provided by Syncro.

### Core

$129.00

Per Month

### Team

$179.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/syncro/pricing)

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##### 
##### Syncro Features

Administration

Active Directory Integration

Diagnostics

Unattended Access

Inventory Management - Remote Monitoring & Management (RMM)

Device Management

Monitoring and Management

Remote Monitoring

Asset Tracking

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Service Management

Remote Access

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##### Categories on G2

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