# Datto RMM vs Syncro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Datto RMM excels in its **ease of use** and feature richness, with users highlighting its seamless integration with third-party tools like IT Glue and Kaseya Products. This makes it a core component of many MSP offerings, enhancing overall operational efficiency.
- **Users say** that Syncro stands out for its **customization options** , allowing businesses to tailor worksheets and batch scripts to their specific needs. This flexibility is appreciated by users who value the ability to adapt the software to their existing workflows.
- **According to verified reviews** , Datto RMM has a higher overall satisfaction score, reflecting its strong market presence and reliability. Reviewers frequently mention its robust remote monitoring capabilities, which are crucial for proactive IT management.
- **Reviewers mention** that while Syncro is simple to navigate and offers a user-friendly layout, it sometimes lacks the depth of features found in Datto RMM. Users appreciate the frequent updates and new integrations, but some feel that it may not fully meet the needs of larger operations.
- **G2 reviewers highlight** that Datto RMM's implementation process is quick and intuitive, making it easier for teams to get started. This is a significant advantage for businesses looking to minimize downtime during the onboarding phase.
- **Users report** that while both products offer solid support, Syncro slightly edges out in terms of **quality of support** , with users noting responsive assistance and helpful resources. However, Datto RMM's strong community and integration capabilities still make it a preferred choice for many.



---
## Frequently Asked Questions

### What is the difference between Datto RMM vs Syncro?

Datto RMM and Syncro both serve small businesses with strong ease of use, but Datto RMM is noted for its integrations with Autotask and IT Glue, while Syncro is praised for its all-in-one simplicity and automation.

| [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | [Syncro](https://www.g2.com/products/syncro/reviews) |
| --- | --- |
| 4.5/5 (795 reviews) | 4.5/5 (538 reviews) |
| Small-Business | Small-Business |
| 8.7 | 8.7 |
| 8.4 | 8.5 |
| Integrates with Autotask and IT Glue | All-in-one simplicity and automation |



### How do the pricing models of Datto RMM and Syncro compare?

Syncro is rated higher for value, with reviewers highlighting its affordable pricing and per-technician model.

- **Datto RMM:** Reviewers describe Datto RMM as feature-rich but do not emphasize pricing as a standout benefit.
- **Syncro:** 71 reviewers cite affordability, and many highlight the per-technician pricing model as cost-effective for scaling device counts.
- **Switching reasons:** Recent reviews mention switching to Syncro from ConnectWise and ServiceNow due to better pricing and contract terms.



### What are the best alternatives to Datto RMM and Syncro?

NinjaOne, TeamViewer, and Atera are the top three alternatives to Datto RMM and Syncro.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5 (795) | Small-Business | — | Integrates with Autotask and IT Glue |
| [Syncro](https://www.g2.com/products/syncro/reviews) | 4.5/5 (538) | Small-Business | Affordable pricing, per-technician model | All-in-one simplicity and automation |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5026) | Mid-Market | — | High reviewer satisfaction and robust feature set |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4154) | Small-Business | — | Remote access capabilities |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247) | Small-Business | — | Ease of use and unified platform |



### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Datto RMM and Syncro?

Buyers should prioritize Remote Access, Automation, Integrations, Ease of Use, and Patch Management when comparing Datto RMM and Syncro.

- **Remote Access:** Both products are frequently cited for remote access, with Syncro's remote access mentioned in 237 reviews and Datto RMM praised for its Web Remote and agent/browser options.
- **Automation:** Syncro has 106 all-time mentions for automation, while Datto RMM is noted for automating alerts and patching tasks.
- **Integrations:** Datto RMM integrates with Autotask (59 mentions) and IT Glue (30 mentions); Syncro integrates with Xero (12 mentions), Microsoft 365 (5 mentions), and Slack (4 mentions).
- **Ease of Use:** Syncro has 237 all-time mentions for ease of use and an 8.9 Ease of Use score; Datto RMM scores 8.8.
- **Patch Management:** Both products are cited for patch management, with Datto RMM reviewers highlighting its automation and reporting, and Syncro reviewers noting control over Microsoft and third-party updates.



### What are the pros and cons of Datto RMM vs Syncro?

Datto RMM's headline strength is its integrations with Autotask and IT Glue, while Syncro stands out for its ease of use and all-in-one simplicity.

- **Datto RMM strengths:** Integrates with Autotask (59 mentions) and IT Glue (30 mentions); praised for automation, patch management, and centralized device management.
- **Datto RMM trade-offs:** Reviewers note that Web Remote can be slow or unreliable, initial setup can be complex, and some workflows require multiple clicks.
- **Syncro strengths:** 237 reviewers cite ease of use, 159 mention features, 111 mention easy setup, 106 mention automation, and 105 mention integrations; praised for all-in-one platform, scripting, and affordable pricing.
- **Syncro trade-offs:** 105 reviewers mention missing features, 78 cite areas needing improvement, and 70 mention feature limitations; reviewers also note UI could be more modern and some advanced reporting requires external tools.



### Is Datto RMM or Syncro better for small businesses?

Syncro is the better fit for small businesses, with strong reviewer sentiment and a focus on ease of use and affordability.

- **Datto RMM:** Largest segment is Small-Business; reviewers highlight integrations and automation but note some complexity in setup and workflows.
- **Syncro:** Largest segment is Small-Business; reviewers consistently praise its ease of use, all-in-one simplicity, and cost-effective pricing model for small teams.



### Which Remote Monitoring & Management (RMM) platform has better integrations?

Syncro is favored for integrations, with 105 all-time mentions and frequent praise for connecting with business tools.

- **Datto RMM:** Integrates with Autotask (59 mentions) and IT Glue (30 mentions); reviewers note the value of these integrations for MSP workflows.
- **Syncro:** Integrates with Xero (12 mentions), Microsoft 365 (5 mentions), and Slack (4 mentions); 105 reviews mention integrations, and 76 specifically cite easy integrations.



### How do Datto RMM and Syncro compare on customer support?

Syncro and Datto RMM are rated nearly identically for Quality of Support, with Syncro at 8.5 and Datto RMM at 8.4, indicating parity.

- **Datto RMM:** Reviewers describe support as responsive and helpful, with several citing quick responses and straightforward help.
- **Syncro:** 98 reviewers mention customer support positively, with recent reviews highlighting helpful and timely responses, though a few note occasional delays on specific tickets.



### Which is easier to implement, Datto RMM or Syncro?

Datto RMM and Syncro are rated equally for Ease of Setup at 8.7, indicating parity in implementation experience.

- **Datto RMM:** Reviewers describe setup as straightforward with onboarding support, though some note complexity for advanced configurations.
- **Syncro:** 111 reviewers mention easy setup, with many describing the process as intuitive and quick, requiring little to no training.



### Which product has better Remote Access?

Both Datto RMM and Syncro are highly rated for Remote Access, with reviewers frequently citing this feature as a core strength.

- **Datto RMM:** Reviewers highlight Web Remote and agent/browser options for secure device access; remote access is a recurring theme in recent reviews.
- **Syncro:** 237 reviews mention ease of use, with many specifically praising remote access capabilities and the ability to connect to endpoints quickly and efficiently.



| | Datto RMM | Syncro | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 798 | 554 | 
| **Largest Market Segment** | Small-Business (64.0% of reviews) | Small-Business (89.1% of reviews) | 
| **Entry Level Price** | No pricing available | $129.00 Per Month | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (166 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | Syncro | 
|---|---|---|
  | **Meets Requirements** | 8.9 (665 reviews) | 8.8 (369 reviews) | 
  | **Ease of Use** | 8.8 (753 reviews) | 8.8 (377 reviews) | 
  | **Ease of Setup** | 8.7 (662 reviews) | 8.7 (333 reviews) | 
  | **Ease of Admin** | 8.9 (506 reviews) | 8.9 (271 reviews) | 
  | **Quality of Support** | 8.4 (602 reviews) | 8.5 (340 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (479 reviews) | 9.1 (264 reviews) | 
  | **Product Direction (% positive)** | 9.1 (659 reviews) | 9.0 (364 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 8.0/10 | 612 |
| **Syncro** | 7.3/10 | 324 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Device Management** | 9.2 (573 reviews) | 8.9 (298 reviews) | 
| **Asset Management** | 8.9 (44 reviews) | 8.9 (57 reviews) | 
| **ITIL Policy Compliance** | 8.1 (33 reviews) | 8.0 (33 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Monitoring** | 9.2 (574 reviews) | 8.9 (291 reviews) | 
| **Asset Tracking** | 8.5 (534 reviews) | 8.5 (279 reviews) | 
| **Application Deployment** | 8.5 (541 reviews) | 8.3 (274 reviews) | 
| **Patch Management** | 8.6 (570 reviews) | 8.1 (283 reviews) | 
| **Asset Tracking** | 8.5 (31 reviews) | 8.9 (41 reviews) | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Workflow Management** | 8.8 (46 reviews) | 8.8 (49 reviews) | 

#### Service Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Access** | 8.8 (572 reviews) | 8.7 (282 reviews) | 
| **Service Management (Issue Prioritization)** | 8.7 (41 reviews) | 8.2 (37 reviews) | 
| **Ticketing** | 7.6 (37 reviews) | 8.9 (67 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (31 reviews) | 5.8 (28 reviews) | 
| **Multi-step Planning** | 6.9 (28 reviews) | 5.3 (26 reviews) | 
| **Cross-system Integration** | 8.2 (40 reviews) | 5.9 (29 reviews) | 
| **Adaptive Learning** | 7.0 (27 reviews) | 5.4 (27 reviews) | 
| **Natural Language Interaction** | 6.7 (25 reviews) | 5.1 (26 reviews) | 
| **Proactive Assistance** | 6.7 (25 reviews) | 5.0 (26 reviews) | 
| **Decision Making** | 6.7 (26 reviews) | 5.1 (26 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | 6.5/10 | 189 |

#### Customer Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.4 (161 reviews) | 
| **Sales** | Not enough data | 6.9 (148 reviews) | 
| **Marketing** | Not enough data | 6.2 (145 reviews) | 
| **Client Portal** | Not enough data | 7.4 (155 reviews) | 

#### Project Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Project Planning** | Not enough data | 6.1 (148 reviews) | 
| **Project Tracking** | Not enough data | 6.2 (149 reviews) | 
| **Resource Definition** | Not enough data | 6.5 (145 reviews) | 
| **Resource Management** | Not enough data | 6.6 (145 reviews) | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 

#### Accounting

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.9 (145 reviews) | 
| **Invoice Management** | Not enough data | 7.7 (161 reviews) | 
| **Payments** | Not enough data | 7.2 (154 reviews) | 
| **Project Accounting** | Not enough data | 6.3 (139 reviews) | 
| **Budget Tracking** | Not enough data | 6.1 (137 reviews) | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Billable Items Tracking** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (137 reviews) | 
| **Portfolio Performance** | Not enough data | 6.2 (136 reviews) | 
| **Risk** | Not enough data | 6.3 (138 reviews) | 
| **Portfolio Mix** | Not enough data | 6.1 (134 reviews) | 

#### Analytics

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Forecasting** | Not enough data | 6.2 (133 reviews) | 
| **Reporting** | Not enough data | 7.3 (152 reviews) | 
| **KPIs** | Not enough data | 6.6 (134 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.6 (156 reviews) | 
| **Workflow** | Not enough data | 7.3 (149 reviews) | 
| **Access Management** | Not enough data | 8.0 (147 reviews) | 
| **Email Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Portfolio Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **APIs** | Not enough data | 7.7 (143 reviews) | 
| **Internationalization** | Not enough data | 6.9 (133 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (157 reviews) | 
| **Mobile** | Not enough data | 6.8 (145 reviews) | 
| **Offline Access** | Not enough data | 5.0 (134 reviews) | 

#### Generative AI

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (52 reviews) | 
| **AI Text Summarization** | Not enough data | 5.1 (50 reviews) | 
| **Proposal Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | 

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 488 |
| **Syncro** | 7.5/10 | 223 |

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Screen Sharing** | 8.7 (476 reviews) | 8.4 (204 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.4 (199 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 7.2 (181 reviews) | 
| **Unattended Remote Access** | 8.5 (468 reviews) | 9.0 (207 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 8.1 (200 reviews) | 

#### Maintenance

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 8.9 (213 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 7.6 (174 reviews) | 

#### Communication 

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 8.0 (192 reviews) | 
| **VoIP** | 6.0 (431 reviews) | 5.1 (162 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 5.0 (163 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 6.2 (169 reviews) | 

#### Security

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 7.9 (175 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 8.0 (179 reviews) | 

#### Device Support

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 6.6 (179 reviews) | 
| **Multi-Platform Support** | 7.6 (448 reviews) | 7.8 (186 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 7.7 (191 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 7.9 (202 reviews) | 

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Syncro** | 5.5/10 | 85 |

#### Generative AI

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | 5.6 (85 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | 8.2/10 | 211 |

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Usage Information** | Not enough data | 8.4 (189 reviews) | 
| **Active Directory Integration** | Not enough data | 8.6 (198 reviews) | 
| **Diagnostics** | Not enough data | 8.5 (198 reviews) | 
| **Session Recording** | Not enough data | 7.0 (172 reviews) | 
| **Session Transfer** | Not enough data | 7.3 (163 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (196 reviews) | 
| **File Sharing** | Not enough data | 8.5 (189 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | 8.0 (188 reviews) | 
| **Remote Access/Control** | Not enough data | Feature Not Available | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Datto RMM (1):** [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Syncro (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Syncro | 
|---|---|---|
| **Small-Business** | 64.0% | 89.1% | 
| **Mid-Market** | 32.3% | 9.9% | 
| **Enterprise** | 3.7% | 1.0% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.5%
- **Computer & Network Security:** 23.3%
- **Computer Networking:** 2.2%
- **Manufacturing:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Consulting:** 1.8%
- **Financial Services:** 1.7%
- **Accounting:** 1.4%
- **Construction:** 1.4%
- **Computer Software:** 1.3%
- **Other:** 17.5%

#### Syncro

- **Information Technology and Services:** 54.3%
- **Computer & Network Security:** 24.4%
- **Computer Networking:** 3.7%
- **Computer Hardware:** 2.0%
- **Consulting:** 1.5%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Automotive:** 0.7%
- **Telecommunications:** 0.7%
- **Primary/Secondary Education:** 0.7%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4175 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1264 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1139 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1201 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (272 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1264 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (205 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4175 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1201 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (516 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is the Syncro MCP Server?](https://www.g2.com/discussions/what-is-the-syncro-mcp-server) — 1 comment, 1 upvote
  > **Top comment:** "The Syncro MCP (Model Context Protocol) Server is a native connection that lets MCP-compatible AI tools like Claude, ChatGPT, and Copilot securely read and..."
- Title: [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors) — 1 comment, 1 upvote
  > **Top comment:** "Syncro prices per technician, not per endpoint. Most traditional RMM vendors charge per device, which means your platform cost climbs every time you onboard..."
- Title: [What's the best combined RMM and PSA platform that handles ticketing, invoicing, and remote access?](https://www.g2.com/discussions/what-s-the-best-combined-rmm-and-psa-platform-that-handles-ticketing-invoicing-and-remote-access) — 1 comment, 1 upvote
  > **Top comment:** "If you're looking for the best combined RMM and PSA platform that handles ticketing, invoicing, and remote access in one system, the platforms below bundle..."
- Title: [What does Syncro do?](https://www.g2.com/discussions/what-does-syncro-do) — 1 comment, 1 upvote
  > **Top comment:** "Syncro is a unified RMM, PSA, and Microsoft 365 management platform for MSPs and IT departments. The platform combines remote monitoring, smart ticketing,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-syncro)