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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
Datto RMM
Star Rating
(722)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSyncro
Star Rating
(349)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Datto RMM excels in Remote Monitoring with a score of 9.2, highlighting its robust capabilities in keeping track of devices and systems. In contrast, Syncro, with a score of 8.8, is noted for being effective but not as comprehensive in monitoring features.
- Reviewers mention that Datto RMM's Unattended Remote Access feature, scoring 8.5, is highly reliable, allowing seamless access to devices without user intervention. Syncro, scoring 8.9, also offers strong remote access capabilities, but some users feel it lacks the same level of reliability in certain scenarios.
- G2 users highlight that Datto RMM's Patch Management feature, with a score of 8.6, is particularly effective in automating updates, which is crucial for security. Syncro's score of 8.0 indicates it has room for improvement in this area, with some users expressing a desire for more automation options.
- Reviewers mention that Datto RMM's Device Management capabilities, scoring 9.1, are superior, providing extensive tools for managing various devices. Syncro, with a score of 8.7, is effective but lacks some advanced features that Datto RMM offers, such as detailed device analytics.
- Users on G2 report that Datto RMM's Ticketing system, scoring 8.0, is user-friendly and integrates well with other tools, making it a favorite among support teams. Syncro, scoring 8.9, is praised for its ticketing system as well, but some users find it less intuitive compared to Datto RMM.
- Reviewers mention that both products have similar scores in Quality of Support (8.4), but users report that Datto RMM's support team is often quicker to respond, which can be a deciding factor for businesses that rely heavily on timely assistance.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Datto RMM
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
649
8.8
295
Ease of Use
8.9
694
8.9
302
Ease of Setup
8.8
603
8.8
263
Ease of Admin
8.9
499
8.9
222
Quality of Support
8.5
587
8.4
273
Has the product been a good partner in doing business?
9.0
473
9.1
219
Product Direction (% positive)
9.2
648
9.0
292
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
542
8.8
251
8.6
30
7.6
13
7.9
29
7.8
13
Monitoring and Management
9.2
541
8.8
252
8.5
532
8.3
250
8.4
528
8.2
248
8.6
532
8.1
252
8.4
28
8.2
13
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
29
8.6
13
Service Management
8.8
530
8.6
249
8.3
29
7.9
13
7.0
29
8.6
13
Agentic AI - Remote Monitoring & Management (RMM)
7.0
27
5.8
12
6.8
27
5.4
12
7.5
27
5.4
12
6.9
26
4.7
12
6.7
25
4.7
12
6.7
25
4.6
12
6.7
26
4.7
12
Customer Management
Not enough data
8.4
144
Not enough data
7.0
138
Not enough data
6.3
136
Not enough data
7.4
141
Project Management
Not enough data
6.2
136
Not enough data
6.3
136
Not enough data
6.6
136
Not enough data
6.6
135
Accounting
Not enough data
6.9
136
Not enough data
7.8
138
Not enough data
7.2
138
Not enough data
6.4
131
Not enough data
6.2
130
Portfolio Management
Not enough data
6.3
130
Not enough data
6.2
129
Not enough data
6.3
130
Not enough data
6.2
126
Analytics
Not enough data
6.2
126
Not enough data
7.3
135
Not enough data
6.6
126
Administration
Not enough data
7.4
138
Not enough data
7.3
137
Not enough data
8.0
137
Platform
Not enough data
7.7
134
Not enough data
6.9
124
Not enough data
9.0
136
Not enough data
6.8
133
Not enough data
5.0
126
Generative AI
Not enough data
5.3
43
Not enough data
5.2
42
Artificial Intelligence - Professional Services Automation
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Professional Services Automation
Not enough data
6.4
6
Not enough data
6.4
6
Administration
8.7
473
8.4
188
8.3
475
8.4
184
7.2
457
7.2
169
8.5
466
8.9
190
8.5
462
8.2
180
8.7
470
8.0
186
Maintenance
9.1
471
8.8
193
7.1
446
7.6
165
Communication
8.0
459
8.1
177
6.0
433
5.2
151
5.9
430
5.0
152
6.5
433
6.3
158
Security
7.8
440
7.9
163
8.1
448
8.0
166
Device Support
6.1
438
6.5
166
7.6
446
7.8
173
7.7
447
7.7
175
Performance
8.2
456
7.9
184
Generative AI
7.0
266
5.7
74
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
173
Not enough data
8.6
177
Not enough data
8.4
181
Not enough data
7.0
154
Not enough data
7.4
146
Not enough data
9.1
177
Not enough data
8.5
171
Platform
Not enough data
8.0
171
Not enough data
Feature Not Available
Not enough data
7.9
171
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Datto RMM and Syncro are categorized as Remote Monitoring & Management (RMM), Remote Support, and Endpoint Management
Unique Categories
Datto RMM is categorized as Patch Management
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.9%
Computer & Network Security
24.1%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.5%
Information Technology and Services
53.5%
Computer & Network Security
24.5%
Computer Networking
3.6%
Consulting
1.8%
Computer Hardware
1.5%
Other
15.1%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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