# Datto RMM vs Syncro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Datto RMM excels in integration capabilities, particularly with tools like Autotask and IT Glue, allowing technicians to navigate seamlessly between tickets, automation, and documentation without losing context. This integration is a significant advantage for teams looking to streamline their workflows.
- **Users say** that Syncro stands out for its comprehensive ticket management system, which allows IT support teams to manage, track, and invoice tickets all from a single portal. This feature is particularly appreciated by users who value efficiency and organization in their support processes.
- **According to verified reviews** , Datto RMM's patch management feature is highly praised for simplifying the process of keeping systems up to date and compliant with regulations. Users find the reporting on patching status to be straightforward and user-friendly, enhancing their overall experience.
- **Reviewers mention** that Syncro is perceived as a one-stop solution for IT management, effectively handling not just ticketing but also reporting, RMM, invoicing, and client management. This versatility makes it a compelling choice for small businesses looking for an all-in-one platform.
- **Users highlight** that while both products have similar ease of use ratings, Datto RMM's overall user satisfaction is higher, as reflected in its G2 Scores. This suggests that users may find Datto RMM to be more reliable and effective in meeting their needs over time.
- **G2 reviewers note** that while Syncro has a strong focus on ticketing and asset management, it may not match Datto RMM's performance in areas like remote monitoring and management, where Datto RMM has received higher satisfaction ratings. This could be a crucial factor for businesses prioritizing robust RMM capabilities.



| | Datto RMM | Syncro | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 782 | 516 | 
| **Largest Market Segment** | Small-Business (63.4% of reviews) | Small-Business (88.6% of reviews) | 
| **Entry Level Price** | No pricing available | $129.00 Per Month | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (82 reviews)
- Automation (60 reviews)

Cons:
- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)

### Syncro

Pros:
- Ease of Use (237 reviews)
- Features (159 reviews)

Cons:
- Missing Features (105 reviews)
- Improvement Needed (78 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | Syncro | 
|---|---|---|
  | **Meets Requirements** | 8.9 (662 reviews) | 8.8 (356 reviews) | 
  | **Ease of Use** | 8.8 (739 reviews) | 8.8 (364 reviews) | 
  | **Ease of Setup** | 8.7 (648 reviews) | 8.7 (324 reviews) | 
  | **Ease of Admin** | 8.9 (503 reviews) | 8.9 (265 reviews) | 
  | **Quality of Support** | 8.4 (599 reviews) | 8.5 (329 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (476 reviews) | 9.1 (258 reviews) | 
  | **Product Direction (% positive)** | 9.1 (656 reviews) | 9.0 (354 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 8.0/10 | 599 |
| **Syncro** | 7.3/10 | 314 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Device Management** | 9.2 (567 reviews) | 8.9 (294 reviews) | 
| **Asset Management** | 8.8 (40 reviews) | 8.8 (51 reviews) | 
| **ITIL Policy Compliance** | 8.1 (32 reviews) | 8.0 (33 reviews) | 

#### Monitoring and Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Monitoring** | 9.2 (565 reviews) | 8.9 (287 reviews) | 
| **Asset Tracking** | 8.5 (533 reviews) | 8.5 (279 reviews) | 
| **Application Deployment** | 8.5 (539 reviews) | 8.3 (274 reviews) | 
| **Patch Management** | 8.6 (563 reviews) | 8.2 (282 reviews) | 
| **Asset Tracking** | 8.5 (30 reviews) | 8.9 (41 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Workflow Management** | 8.8 (42 reviews) | 8.9 (50 reviews) | 

#### Service Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Access** | 8.8 (564 reviews) | 8.7 (281 reviews) | 
| **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | 8.2 (36 reviews) | 
| **Ticketing** | 7.5 (35 reviews) | 8.9 (64 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (31 reviews) | 5.6 (27 reviews) | 
| **Multi-step Planning** | 6.9 (28 reviews) | 5.3 (26 reviews) | 
| **Cross-system Integration** | 8.1 (38 reviews) | 5.9 (28 reviews) | 
| **Adaptive Learning** | 7.0 (27 reviews) | 5.4 (27 reviews) | 
| **Natural Language Interaction** | 6.7 (25 reviews) | 5.1 (26 reviews) | 
| **Proactive Assistance** | 6.7 (25 reviews) | 5.0 (26 reviews) | 
| **Decision Making** | 6.7 (26 reviews) | 5.1 (26 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | 6.5/10 | 180 |

#### Customer Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.4 (158 reviews) | 
| **Sales** | Not enough data | 6.9 (148 reviews) | 
| **Marketing** | Not enough data | 6.2 (145 reviews) | 
| **Client Portal** | Not enough data | 7.4 (155 reviews) | 

#### Project Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Project Planning** | Not enough data | 6.1 (148 reviews) | 
| **Project Tracking** | Not enough data | 6.2 (149 reviews) | 
| **Resource Definition** | Not enough data | 6.5 (145 reviews) | 
| **Resource Management** | Not enough data | 6.6 (144 reviews) | 

#### Accounting

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.9 (145 reviews) | 
| **Invoice Management** | Not enough data | 7.7 (157 reviews) | 
| **Payments** | Not enough data | 7.2 (154 reviews) | 
| **Project Accounting** | Not enough data | 6.3 (139 reviews) | 
| **Budget Tracking** | Not enough data | 6.1 (137 reviews) | 

#### Portfolio Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (137 reviews) | 
| **Portfolio Performance** | Not enough data | 6.2 (136 reviews) | 
| **Risk** | Not enough data | 6.3 (138 reviews) | 
| **Portfolio Mix** | Not enough data | 6.1 (134 reviews) | 

#### Analytics

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Forecasting** | Not enough data | 6.2 (133 reviews) | 
| **Reporting** | Not enough data | 7.3 (150 reviews) | 
| **KPIs** | Not enough data | 6.6 (134 reviews) | 

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.6 (154 reviews) | 
| **Workflow** | Not enough data | 7.3 (148 reviews) | 
| **Access Management** | Not enough data | 8.0 (147 reviews) | 

#### Platform

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **APIs** | Not enough data | 7.7 (143 reviews) | 
| **Internationalization** | Not enough data | 7.0 (132 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (153 reviews) | 
| **Mobile** | Not enough data | 6.8 (143 reviews) | 
| **Offline Access** | Not enough data | 5.0 (134 reviews) | 

#### Generative AI

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (52 reviews) | 
| **AI Text Summarization** | Not enough data | 5.1 (50 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 485 |
| **Syncro** | 7.5/10 | 222 |

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Screen Sharing** | 8.7 (475 reviews) | 8.4 (203 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.4 (199 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 7.2 (181 reviews) | 
| **Unattended Remote Access** | 8.5 (467 reviews) | 9.0 (207 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 8.1 (200 reviews) | 

#### Maintenance

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 8.9 (213 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 7.6 (174 reviews) | 

#### Communication 

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 8.0 (191 reviews) | 
| **VoIP** | 6.0 (431 reviews) | 5.1 (162 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 5.0 (163 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 6.2 (169 reviews) | 

#### Security

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 7.9 (175 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 8.0 (179 reviews) | 

#### Device Support

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 6.6 (179 reviews) | 
| **Multi-Platform Support** | 7.6 (447 reviews) | 7.8 (186 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 7.7 (191 reviews) | 

#### Performance

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 7.9 (201 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Syncro** | 5.5/10 | 85 |

#### Generative AI

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | 5.6 (85 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Syncro** | 8.2/10 | 210 |

#### Administration

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Usage Information** | Not enough data | 8.4 (189 reviews) | 
| **Integrations** | Not enough data | 8.6 (197 reviews) | 
| **Diagnostics** | Not enough data | 8.5 (198 reviews) | 
| **Session Recording** | Not enough data | 7.0 (172 reviews) | 
| **Session Transfer** | Not enough data | 7.3 (163 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (196 reviews) | 
| **File Sharing** | Not enough data | 8.5 (189 reviews) | 

#### Platform

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | 8.0 (188 reviews) | 
| **Remote Device Control** | Not enough data | Feature Not Available | 

#### Security

| Feature | Datto RMM | Syncro | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Datto RMM (1):** [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Syncro (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Syncro | 
|---|---|---|
| **Small-Business** | 63.4% | 88.6% | 
| **Mid-Market** | 32.8% | 10.0% | 
| **Enterprise** | 3.8% | 1.3% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 44.9%
- **Computer & Network Security:** 23.7%
- **Computer Networking:** 2.1%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Consulting:** 1.8%
- **Financial Services:** 1.7%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.3%
- **Other:** 17.5%

#### Syncro

- **Information Technology and Services:** 54.3%
- **Computer & Network Security:** 25.0%
- **Computer Networking:** 3.3%
- **Consulting:** 1.5%
- **Computer Hardware:** 1.5%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4652 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1103 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4652 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (198 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1103 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) — 1 comment, 1 upvote
  > **Top comment:** "Syncro is a unified RMM, PSA, and Microsoft 365 management platform built for Managed Service Providers (MSPs) and also used by IT departments to run their..."
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-syncro)