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Compare Datto RMM and Syncro 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Small-Business (90.2% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
Datto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSyncro
Star Rating
(460)4.5 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in remote management capabilities, allowing users to troubleshoot issues without being physically present at the device. This feature is particularly praised for its effectiveness in monitoring devices' online and offline status, which helps in addressing issues proactively.
- Users say that Syncro serves as a comprehensive tool for IT management, integrating various functionalities such as inventory management, invoicing, and remote assistance into one platform. This all-in-one approach is highlighted as a significant advantage, especially for small businesses looking for cost-effective solutions.
- According to verified reviews, Datto RMM's interface customization options are a standout feature, enabling administrators to prioritize what is most important for their workflow. This flexibility is appreciated by users who value tailored experiences in their management tools.
- Reviewers mention that Syncro's ticketing portal is a major asset, helping IT teams manage support requests efficiently. Users find this feature particularly beneficial for maintaining organization and ensuring timely responses to client needs.
- G2 reviewers highlight that while both products have similar star ratings, Datto RMM's higher G2 Score reflects greater overall user satisfaction, particularly in areas like remote monitoring and management, which are crucial for managed service providers.
- Users report that Datto RMM's ability to assign devices to different sites is a game-changer for managed service providers, allowing them to treat each site as a separate entity. This organizational capability is seen as a significant advantage for those managing multiple clients.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Datto RMM
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
652
8.8
343
Ease of Use
8.9
697
8.8
350
Ease of Setup
8.8
605
8.7
309
Ease of Admin
8.9
500
8.9
257
Quality of Support
8.5
590
8.5
317
Has the product been a good partner in doing business?
9.0
474
9.1
252
Product Direction (% positive)
9.1
650
9.0
341
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
547
8.9
290
8.8
34
8.7
46
7.9
30
8.0
33
Monitoring and Management
9.2
545
8.8
283
8.5
534
8.5
278
8.5
531
8.2
273
8.6
536
8.1
282
8.5
30
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
8.6
43
Service Management
8.8
535
8.7
277
8.3
31
8.1
33
7.2
32
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
7.1
28
5.6
27
6.9
28
5.3
26
7.4
28
5.7
27
7.0
27
5.4
27
6.7
25
5.1
26
6.7
25
5.0
26
6.7
26
5.1
26
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
8.7
475
8.4
205
8.3
476
8.4
201
7.2
457
7.2
183
8.5
468
8.9
209
8.5
462
8.2
198
8.7
470
8.1
202
Maintenance
9.1
473
8.9
215
7.1
446
7.6
176
Communication
8.0
461
8.0
193
6.0
433
5.1
164
5.9
430
5.0
165
6.5
433
6.2
171
Security
7.8
440
7.9
177
8.1
448
8.0
181
Device Support
6.1
439
6.6
181
7.6
448
7.8
188
7.7
448
7.7
192
Performance
8.2
458
7.8
203
Generative AI
7.0
265
5.6
86
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
198
Not enough data
8.5
199
Not enough data
7.0
173
Not enough data
7.3
164
Not enough data
9.2
197
Not enough data
8.5
190
Platform
Not enough data
8.0
189
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Datto RMM and Syncro are categorized as Remote Monitoring & Management (RMM), Remote Support, and Endpoint Management
Unique Categories
Datto RMM is categorized as Patch Management
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Information Technology and Services
54.5%
Computer & Network Security
24.6%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.3%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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