---
title: Syncro Reviews
meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 502 reviews by the users' company size, role or industry
  to find out how Syncro works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 502
  scale: '5'
date_modified: '2026-07-08'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Syncro Reviews
**Vendor:** Syncro Technologies Inc.  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 502
## About Syncro
Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.



## Syncro Pros & Cons
**What users like:**

- Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. (237 reviews)
- Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. (159 reviews)
- Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. (111 reviews)
- Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. (106 reviews)
- Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. (105 reviews)
- Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews)
- Time Efficiency (82 reviews)
- Tool Utility (82 reviews)
- Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews)
- Easy Integrations (76 reviews)

**What users dislike:**

- Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. (105 reviews)
- Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. (78 reviews)
- Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. (70 reviews)
- Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. (61 reviews)
- Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. (60 reviews)
- Reporting Issues (33 reviews)
- Access Limitations (30 reviews)
- Ticketing System Issues (30 reviews)
- Not User-Friendly (29 reviews)
- Poor Interface Design (28 reviews)

## Syncro Reviews
  ### 1. Streamlined Ticketing and Invoicing with Customizable Views

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Syncro?**

I really appreciate how Syncro helps us organize and keep track of all our tickets and invoices efficiently. The customizable ticket views are a big plus; they let me see all the tickets and their status at a quick glance, making my workflow smoother. We originally switched back to Syncro from Autotask because it's a whole lot better organized and handles invoices more effectively. The initial setup was fairly easy too.

**What do you dislike about Syncro?**

The time tracking and marking the utilized time needs some work to be better. I'd like a way that better shows and marks the utilized time in a quick, easy way.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us organize and track all tickets and invoices effectively. The customizable ticket views allow me to see ticket statuses at a glance, enhancing our workflow.

  ### 2. Central Hub for MSP Operations with Powerful Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shawn C.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I use Syncro for automation, ticketing, billing, and device management. The scripting tools, particularly PowerShell, remote access, and RMM/AV integrations, make it easy to support our customers. It's basically our central hub for running MSP operations, handling product orders, inventory, and invoicing. The automation and RMM tools are strong, letting us automate routine tasks, run scripts fleet-wide, get reliable alerts, and remotely fix issues fast, which is a huge time saver. Syncro ties everything together cleanly.

**What do you dislike about Syncro?**

More customization in reporting and dashboards would be helpful, but overall everything works well.

**What problems is Syncro solving and how is that benefiting you?**

Syncro solves the issue of scattered tools by centralizing automation, ticketing, billing, and device management. It cuts down on manual work, keeps our workflow organized, and speeds up customer support with automation, reliable alerts, and remote fixes.

  ### 3. Effortless MSP Management, User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad S. | IT Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2023

**What do you like best about Syncro?**

I love the ease of the user interface that Syncro offers. The tracking of services and assets is also a great feature. I think most areas of Syncro seem to work great and I really can't think of much that needs improvement.

**What do you dislike about Syncro?**

I wish the master password to unencrypt saved passwords worked for each login session, without having to enter it for every single password.

**What problems is Syncro solving and how is that benefiting you?**

Syncro allows us to manage clientele through a single pane of glass. We manage patching, remote access, ticket tracking, and invoicing from one portal.

  ### 4. Since last reported, much improved

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gord H. | Owner/Lead Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2023

**What do you like best about Syncro?**

Scripting for sure. Remote access and splashtop are helpful. Adding additional Network Discovery and XMM for managing 365 recently are great additions. Adding AI insight to tickets hasn't been tested by us as yet, but is a neat feature.

**What do you dislike about Syncro?**

Still redoing the Leads module. It has had zero benefit for us.
We are working with the Dev team to make billing simpler - combining all time/note entries for a ticket to one line item, using the ticket subject or a pinned comment as the detail.

**What problems is Syncro solving and how is that benefiting you?**

Automations in scripting reduced my own workload enough to be able to bring on double my endpoints and hire another person. 

Update 2025 - now down to just me again, but with the automations, not feeling overwhelmed.

  ### 5. Effortless Ticketing with Room for Linux Enhancement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aditya R. | L2 Systems Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Syncro?**

I like that the ticketing system in Syncro works like a dream for our use case, as well as the RMM and scripting features. These tools allow our MSP to provide good customer service. I also found the initial setup of Syncro to be a breeze.

**What do you dislike about Syncro?**

Management of Linux devices. I think it would be better if they reduced the requirement of services that may interfere with dev tools.

**What problems is Syncro solving and how is that benefiting you?**

Syncro boosts helpdesk efficiency, making our MSP deliver great customer service with its ticketing system, RMM, and scripting.

**Official Response from Jessica Jiang:**

> Hey Aditya, thanks for taking the time to write this up!

Really glad to hear the ticketing system, RMM, and scripting features are hitting the mark for your MSP. Knowing those tools are helping your team deliver solid customer service is exactly what we're building toward, and it's great that setup was smooth from the start.

On the Linux side, that's fair feedback. We know the current agent footprint can feel heavy in environments where dev tools are in the mix, and it's something the team is aware of as we think about how Linux support evolves. If you haven't already, the Syncro Community is a good place to share specifics or upvote related feature requests so the product team can see what's top of mind for partners like you.

We're grateful for partners like you who help us keep improving!

  ### 6. All-in-One Solution That Makes IT Management a Breeze

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris S. | IT Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Syncro?**

The integration of everything in one place. It makes it very easy to do everything in one place. I like the deployment of scripts and then being able to remote into a desktop for a student or staff member that is having issues. In other words it makes customer support a breeze.

**What do you dislike about Syncro?**

The views are a bit cumbersome to figure out. It is a lot to learn when you haven't used something as robust as Syncro before.

**What problems is Syncro solving and how is that benefiting you?**

Well it is giving us a lot of information on our machines that other systems just don't. Example of this is the type of Ram that is in a machine. Not just the amount. This helps a ton when having to replace ram.

  ### 7. Streamlined IT Management with Syncro's Robust Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh E.

**Reviewed Date:** December 23, 2025

**What do you like best about Syncro?**

I like that Syncro provides everything that other RMMs lacked, offering a complete solution for our needs. The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time. The new integration with M365 is great because it makes password resets a breeze and eliminates the need to switch between different portals. I also appreciate the baseline checks that help double check configurations, ensuring everything is set correctly. The initial setup was very easy for my team, making it accessible and convenient.

**What do you dislike about Syncro?**

I wish the thumbnail on the asset overview could at least auto update and I wish that there was a way to see idle time that way if we see a user is away we can takeover and do what we need quickly. Maybe to link ticket automation with the ability to run scripts. That way if some creates a ticket that is unable to print it could run a script to restart the spool service and clear the queue.

**What problems is Syncro solving and how is that benefiting you?**

Syncro tracks inventory requirements, helps with rapid deployments via scripting, and facilitates remote access and support. The smart ticket search saves time by allowing comment searches, and the m365 integration simplifies password resets, enhancing efficiency.

  ### 8. Efficient Client Management , Remote Support with Minor Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mahmood I. | Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Syncro?**

I really appreciate Syncro's different features that help me manage my clients efficiently. The ability to set device policies and settings, alerts that notify me about important actions, and tools for managing multiple clients make my job much smoother. I particularly love the scripting part as it helps manage things easily, and the remote support capability is incredibly useful. Additionally, the ticketing system and its features, like adding items and remoting into device alerts, are very useful. I also enjoy using it with Splashtop for remote management, and the customer relation management aspects including asset management and alert,  policies are very beneficial.

**What do you dislike about Syncro?**

I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to manage multiple clients efficiently, overseeing their devices and automating tasks with scripts. It helps organize client data, provides remote support, and proactively monitors issues without user disruption, enhancing my productivity.

**Official Response from Brandon Garcin:**

> thanks Mahmood! Appreciate your support and the great review here, it sounds like you're leveraging a lot of what Syncro has to offer and getting some great results. 

Please let us know if we can be more helpful with user permissions and roles; I believe we've made some improvements there in the last several months and can try to work with you to dial in the particular use cases or configurations you're looking for. I'll also pass your fdbk about backgrounding tools to the team, it's always helpful and of course we're always looking at ways to improve reliability and consistency of various features. 

  ### 9. Cost-Efficient, User-Friendly IT Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2025

**What do you like best about Syncro?**

I use Syncro for technical IT support and remote management, and it saves the headache of using multiple platforms by having everything we need in one place. I like the easy-to-use user interface; the selection options are big and clear, making it quick to navigate. I find the layout of the ticket system straightforward and easy to use, with everything nice and bold. The initial setup was very easy, with very few headaches. Plus, the costs are lower compared to what we used before, while the solution is the same, if not better.

**What do you dislike about Syncro?**

The smart ticket search still needs some minor improvements as it occasionally doesn't find anything.

**What problems is Syncro solving and how is that benefiting you?**

Syncro saves the headache of using multiple platforms as everything we need is all in one place.

  ### 10. Streamlines Ticket Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew W.

**Reviewed Date:** December 19, 2025

**What do you like best about Syncro?**

I find it very helpful that Syncro converts any number of emails into the right client/contact, resolving tickets faster. I like the integration with our emails and the ability to organize data efficiently. It's great that I can store multiple contact emails/numbers under one client base, which makes handling client information more straightforward. I also appreciate the asset control feature and how easy it is to add new clients/contacts. The setup of Syncro was quite simple, as clean as any other account creator.

**What do you dislike about Syncro?**

I would prefer if the page didn't refresh every time I adjusted something in the ticket queue. I will be looking at the whole page, my whole ticket view that is, and say I was to triage an alert-based ticket as it doesn't need additional review, the whole page refreshes and takes me to the top where I have to go back and find where I was at.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for managing tickets efficiently. It centralizes our issues, automates email conversions to clients, and improves ticket resolution speed. Its email integration and data organization allow storing multiple contacts under a client, which streamlines client and asset management.

  ### 11. Centralized Management with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samitha P. | Quality Assurance Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Syncro?**

I really like having a single dashboard for all clients and endpoints with Syncro. It saves me a lot of time, reduces mistakes and oversights, and helps me respond to issues faster. Also, the initial setup was very easy because I found a lot of video and PDF tutorials.

**What do you dislike about Syncro?**

I think the reporting look and feel should be improved. The report looks outdated and not modern, with a lack of visual charts and graphs, and I find it hard to customize.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro to manage multiple clients and endpoints from one place, saving me a lot of time, reducing mistakes, and helping me respond to issues faster.

**Official Response from Jessica Jiang:**

> Hi Samitha! Thank you for taking the time to share your feedback with us.

We're thrilled to hear that our single dashboard is helping you save time and respond to issues faster. It’s also great to know that our video and PDF tutorials made your initial setup smooth and straightforward.

Regarding your feedback on reporting, we hear you loud and clear. We recently introduced the Top 5 Devices with Alerts visual block to help technical leaders better demonstrate proactive value to their clients. For even deeper customization and modern visuals, we've launched the Community Power BI Template Hub, which allows for more robust charts and graphs. We are also actively working on broader Smarter Dashboards and Analytics as part of our 2026 roadmap to provide the modern look and feel you're looking for.

We appreciate your support as we continue to evolve the platform!

  ### 12. Efficient Ticketing With Minor Delays

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kaaren R.

**Reviewed Date:** February 17, 2026

**What do you like best about Syncro?**

I really like Syncro's ability to clean up the ticketing board, which makes it easier to manage and organize tickets. The backgrounding tools and scripts are really cool too because they allow me to run scripts and use terminal commands without disrupting workflows. It's convenient to merge tickets and assign them to people or levels of severity.

**What do you dislike about Syncro?**

I do often have to refresh the Syncro ticketing board in order for it to show me the latest tickets that have recently come in. I don't know why there's a delay on that, but just wanted to share that.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us process invoices and support technical needs. It allows backgrounding tools to run scripts without interrupting workflows, keeping us organized.

**Official Response from Jessica Jiang:**

> Hi Kaaren!

Thank you for the feedback. It is great to hear that our backgrounding tools and scripting engine are helping you resolve issues without interrupting your users' workflows. You might be interested to know that we just launched a new "My Queue" system view to help technicians see assigned and unassigned tickets more easily. Additionally, our January 2026 update included significant improvements to ticket sorting and filtering to help you find and manage tickets even faster. Thank you for being a Syncro Partner!


  ### 13. Efficient IT Ticket and Endpoint Management in One

**Rating:** 4.0/5.0 stars

**Reviewed by:** Paul M.

**Reviewed Date:** February 06, 2026

**What do you like best about Syncro?**

I like having both tickets and endpoints all in one location with Syncro. It makes it easier because I don't need a separate system to access data about the endpoint; I can just view it all right in Syncro.

**What do you dislike about Syncro?**

It would be nice to run more advanced queries on the endpoint data. Some of the reports are fine, but it would be cool to run queries like in SCCM. For starters, it could have a text box to write queries to generate reports, maybe the text box can also help you write the queries like SCCM.

**What problems is Syncro solving and how is that benefiting you?**

Syncro lets me remote into desktops and quickly access endpoint data. I like having tickets and endpoints in one place; it simplifies my workflow without needing separate systems.

  ### 14. Steady Innovation and Ideal Pricing Make Syncro Shine

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua D.

**Reviewed Date:** December 19, 2025

**What do you like best about Syncro?**

I like that Syncro is a solid RMM with a pricing model that charges per technician rather than per endpoint, which is ideal for smaller operations like ours. It's also great to see that Syncro is in steady development with new features coming out regularly, making it clear that the product is continuously improving and growing. The initial setup was very easy, and they provided great onboarding support.

**What do you dislike about Syncro?**

The interface is sometimes unintuitive, and some areas do not seem as feature-rich or streamlined. Navigating features like reports, scripts, policies, automation, and alerts can be unclear, especially if you're not using them regularly. The scheduling and monitoring of some endpoint scripts and alerts could be much simpler.

**What problems is Syncro solving and how is that benefiting you?**

Syncro allows us to manage large numbers of endpoints in a central, automated way. It's priced per technician, which is cost-effective for us, and it's in steady development, regularly adding meaningful features.

  ### 15. Powerful Scripting, But Ticketing Needs Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Steve D. | Helpdesk Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Syncro?**

The scripting engine is powerful and consistent.  Multi-layered policies can be very powerful and convenient. There is a lot of breadth the product and a strong potential to go from being a merely good product to great.

**What do you dislike about Syncro?**

The customer care side of Syncro needs work.  Communication through email has a less than desirable look and emails on tickets may not chain properly.  The ticketing side of the program lacks the ability to script and automate that makes the RMM portion of the product great.

**What problems is Syncro solving and how is that benefiting you?**

It's an excellent pricepoint for a smaller MSP shop and the quality of the product you receive. Scripting, alerting, Remote management and monitoring, patching all work great.

  ### 16. Pretty happy overall

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 13, 2023

**What do you like best about Syncro?**

Since my last review, the mobile app has been massively improved.

**What do you dislike about Syncro?**

- Reporting and automation still leaves a lot to be desired.
- Running cmd/powershell commands as the user without having to create a script, and then run it on said device as user would be nice
- Being able to see any information at all about the device (IP, last logged in user, etc.) under Organizations -> [Organization] > Assets & Policies tab would be very helpful.


**What problems is Syncro solving and how is that benefiting you?**

It provides a centralized, easily navigatable system for keeping on top of tickets and device management.  It also integrates really well with things like IT Glue, making everything even more consolidated and easy to access.

  ### 17. Streamlined Endpoint Management, Needs Connection Stability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Connor B.

**Reviewed Date:** December 11, 2025

**What do you like best about Syncro?**

I use Syncro as part of my job to remotely manage and access endpoints at an MSP. I really appreciate that it gives us one spot to easily access all of the endpoints for a given customer and allows us to automate scripts for easy installs. What I like most is how easy it is to see all the hardware specifications of a specific endpoint. The background tools make it easy to troubleshoot and assist users without disrupting their work further. The initial setup was also fairly straightforward.

**What do you dislike about Syncro?**

The stability of the Splashtop connections while remoted into an endpoint. I feel like I constantly have to reconnect. Especially when I have to troubleshoot VPN or network issues.

**What problems is Syncro solving and how is that benefiting you?**

Syncro lets me manage and access all endpoints for a customer from one spot and automate scripts easily. It shows hardware specs clearly and uses background tools for smooth troubleshooting without disrupting users.

  ### 18. Swiss-Army-Knife Solution with Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Syncro?**

I find the combination of the RMM, ticketing system and asset management (including patch management, scripts etc) to be very efficient. Across all areas of the business Syncro has a product for it. The billing department has reporting, asset management and bill sending. The monitoring side has proactive alerts, remote access and SNMP traps to gather information (as does the helpdesk). The ability to tie devices to users, groups and companies is invaluable to day-to-day operation. 

It's incredibly easy to use, with a very quick learning curve. The navigation is seamless and without issue, with even the scripting and complex configurations being very easy to use. The day-to-day use is very simple, too, with the helpdesk being able to map devices within organizations with ease.

I can't speak to the ease of implementation or integration but I can speak to the product itself and the stellar customer support which respond very quickly and with exactly the needed information almost instantly. The product itself is amazing and only has one or two drawbacks which are quicky outweighed by the cost, usefulness and interface.

**What do you dislike about Syncro?**

Syncro has three main downsides. The first being that, occasionally, the background tools and remote access software being used will stop working and will require a device reboot to fix. This can be challenging but is ultimately a small price to pay. 

The second and third issues are both related to the use of Splashtop remote access tools within Syncro. We've had to use third-party services like TeamViewer or AnyDesk due to the lack of features (no client side chat functions, no easy monitor display features and user management) along with a general lack of robustness and reliability with it occasionally closing and being inaccessible. 

The drawbacks aren't that impactful compared to the benefits and there are readily available workarounds. Overall, it's a product that we frequently use and implement on client devices and will continue to do so.

**What problems is Syncro solving and how is that benefiting you?**

As an MSP, we have to configure, monitor and solve issues. Syncro helps in every way with all of these devices. We handle the billing through Syncro, we setup policies & devices using Syncro, we proactively monitor machines through Syncro to detect issues & remedy before they become service-effecting and we assist users through remote access using Syncro. It's become the swiss-army-knife of RMM/Ticketing tools that we use. With the only improvements being sporadic at best compared to the advantages presented by Syncro.

  ### 19. Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Romeo M. | Technical Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Syncro?**

I like the way scripts works on the devices. You can push any script and it happens instantly.

**What do you dislike about Syncro?**

Bookings. The way bookings are made through Synchro, sometimes it makes it difficult to check it.

**What problems is Syncro solving and how is that benefiting you?**

Deploying scripts to multiple devices at the same time.

Troubleshooting network connectivity.

  ### 20. Something good that's getting better!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Syncro?**

We rely on Syncro daily to support all our clients and manage their endpoints. Syncro offers a decent inventory of features that are particularly valuable for IT MSPs like us, as well as for internal IT departments. The inclusion of a built-in PSA eliminates the need for an extra license, and the integrated third-party application patching through Chocolately is a significant advantage over other platforms that license those features seperately. Having used solutions like Pulseway in a previous organization. With Syncro, a single user can support unlimited RMM agents, whereas platforms like Pulseway and NinjaOne charge per endpoint. 

However, it's important to consider your team's size and the number of endpoints you manage; if you have a large team but only a few endpoints, Syncro's pricing model may not be the most cost-effective. Additionally, having the choice between two RMM clients— Splashtop Streamer and Syncro's native app—adds flexibility and value. 

Deploying Syncro for our clients is generally straightforward and hassle-free. We've also integrated it with other platforms we use regularly through their APIs and partnerships, which has helped us streamline our solution stack. However, it's always wise to verify those integrations before adopting any solution.

We've also had to contact their support a number of times, and they have been very responsive and helpful. 

Overall, it's a solid RMM & PSA solution and definitely worth considering for any IT team.

**What do you dislike about Syncro?**

Currently, one of the biggest peeves we have with Syncro is the interface. Some points:
- Not as modern looking in terms of design
- The navigating the interface could be more intuitive 
- It's not as responsive as it can be and sometimes pages take long to load. 
- The ticket timer start and stop buttons don't always register on the first click. 
- Moving a window from a higher resolution screen to a lower resolution screen (e.g. 1440p to 1080p) the web UI doesn't auto adjust to the lower resolution, and the page has to be refreshed.

The Reporting feature is a bit behind other solutions, but they have made improvements. Hopefully it continues to improve over time.

That support chat feature is a bit inconspicuous so often users don't see the messages pop up and we sometimes miss the notification that a chat was opened in the dashboard.

**What problems is Syncro solving and how is that benefiting you?**

Syncro is one of our core/critical applications. Without it, our function as an IT MSP would be severely lacking.

  ### 21. Intuitive and Cost-Effective Remote Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael P. | VP of IT and Compliance

**Reviewed Date:** February 16, 2026

**What do you like best about Syncro?**

I like the fact that we can manage multiple devices with Syncro without being charged per device. It's only charged for each of the users, so I'm not worried about how many devices get added and don't have to reconcile the financials each time. The initial setup was extremely easy, and we got it set up under one day.

**What do you dislike about Syncro?**

I think more of the features that are offered by some other RMM tools would be nice. But it's not really worth it if the price increases.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for remote management, scripting, and remoting to client computers, which solves my concerns about device management cost as it charges only per user, not per device.

**Official Response from Jessica Jiang:**

> Hi Michael 👋 Thank you so much for sharing your experience with Syncro! It’s great to hear that you were able to get up and running in under a day, we know how valuable time is for IT teams, and we aim to make that initial setup as seamless as possible. We're constantly adding new tools based directly on feedback from Partners like you, so please keep an eye on our Product Roadmap! Thanks again.

  ### 22. Top Ticketing and Assest Remote Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2023

**What do you like best about Syncro?**

I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow. 

Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management.

**What do you dislike about Syncro?**

The overall user interface could benefit from a redesign.

**What problems is Syncro solving and how is that benefiting you?**

The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity.

  ### 23. User-Friendly with Great Ticketing, Needs Stronger Patching

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michael M. | Director of Information Technology, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Syncro?**

I like the ticketing system the best, it is very user friendly. I also enjoy the ability to assign tickets quickly and the customizability of the types of tickets, which makes prioritization easier. Additionally, I find the initial setup of Syncro to be incredibly easy.

**What do you dislike about Syncro?**

I think the patching system is lacking as well as some of the automation features available in the basic package.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us manage customer endpoints easily and keep devices secure with the latest patches.

**Official Response from Jessica Jiang:**

> Hi Michael! Thank you so much for the feedback; we’re glad you found the initial setup easy and that our ticketing system is helping you prioritize tasks effectively. It’s great to hear that Syncro is serving as a force multiplier for managing your endpoints and keeping them secure.

Regarding your concerns, we’ve introduced a new Windows Patching Dashboard and enhanced Patch Compliance Reporting to give you more granular visibility into your security posture. We also just expanded our automation capabilities with CIS-aligned M365 security baselines to help you "set and forget" routine hardening tasks.

We're constantly working to add more value to our core packages, and your input on these features is incredibly helpful as we continue to evolve. Thank you for being a Syncro Partner!

  ### 24. Effortless Setup, Comprehensive IT Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

**Reviewed Date:** February 18, 2025

**What do you like best about Syncro?**

I really like the unified 'Single Pane of Glass' feature that Syncro offers. It integrates remote monitoring and management, which is really beneficial. The initial setup of Syncro was the easiest we've had, which I highly appreciate. I find that most of the features are working well for me.

**What do you dislike about Syncro?**

Advanced reporting limitations and mobile app

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for service desk ticketing, solving customer support issues on IT-related requests. It provides a unified 'Single Pane of Glass' with integrated remote monitoring and management.

  ### 25. All-in-One Solution That Streamlines Every Aspect of My Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Syncro?**

Syncro serves as an all-in-one platform for my business needs. It manages my invoicing, stock control, POS, RMM, and Patch Management, all within a single system. Having all these essential functions integrated into one platform has been a great advantage for me.

**What do you dislike about Syncro?**

There isn’t much to dislike about Syncro; however, my main concern is that we are billed in USD even though our business is based in Australia.

**What problems is Syncro solving and how is that benefiting you?**

Syncro has simplified my workflow by consolidating everything into a single platform, so I no longer have to manage multiple tools. This has helped me save time, reduce expenses, and stay organized with tasks like patching and monitoring alerts, all without added hassle. Overall, Syncro keeps operations running smoothly and makes scaling much less overwhelming. I also really appreciate that billing is based on the number of technicians rather than endpoints, which is a significant advantage.

  ### 26. Effortless Client Management with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Radoslaw P. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I appreciate Syncro for its very simple design and modern GUI. It's super easy to set up, which was a relief. I love that Syncro allows me to easily connect and group my clients, and it's convenient to assign my technicians to them. The features like remote command line and remote diagnostic are essential for my work. Also, the pricing model was a significant factor in switching from Meraki to Syncro.

**What do you dislike about Syncro?**

I think you need to focus in the reports area. It is still too hard to build more complex reports.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps manage inventory and enables remote command line and diagnostics. It simplifies client management by letting me easily connect and group clients and assign technicians.

  ### 27. Seamless Integrations and Proactive Improvements Make Syncro Stand Out

**Rating:** 4.5/5.0 stars

**Reviewed by:** jennifer@dbest.com C. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

We use Syncro all day every day in our MSP. I like that it integrates with so many things and that they are always expanding those integrations. Their team is always looking for ways to improve the systems which is awesome. As with anything, there are bugs from time to time, but their customer support is typically pretty easy to get in contact with.

**What do you dislike about Syncro?**

Syncro doesn't offer quite the same level of robustness as some of its competitors. It can occasionally be a bit clunky to use.

**What problems is Syncro solving and how is that benefiting you?**

With Syncro, we are able to use one program instead of many to take care of our clients.

  ### 28. All-in-One MSP Solution with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dakoda Y.

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

I like the all-in-one nature of Syncro. There's no other platform that seamlessly integrates billing and invoicing with asset management and ticketing, which is really valuable because it allows me to stay in one place to manage the whole business. I also appreciate the payment integration feature, along with other integrations that Syncro offers. After getting through the initial setup, Syncro has been very nice to use.

**What do you dislike about Syncro?**

The mobile app isn't great and reports can be hard to understand and use.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for MSP management, mainly solving ticket handling and invoicing issues. Its all-in-one nature integrates billing, invoicing, asset management, and ticketing, allowing me to manage the whole business from one platform.

**Official Response from Jessica Jiang:**

> Hey Dakoda,

Thank you for the review! We’re so glad to hear that the 'all-in-one' nature of Syncro is helping you stay in one place to manage your entire business. We also appreciate your honest feedback on the mobile app and reporting. We’ve been focused on those exact areas to start 2026. In January, we overhauled the Mobile App’s Ticket Section with web-like sorting and filtering to make it much more powerful for technicians in the field. On the reporting side, we just released new Executive Summary blocks and Dynamic Asset Exports in February to help make your data easier to understand and present to clients.

Of course, we're always open to hearing additional feedback. If you have any suggestions, please feel free to submit Product Feedback in-app.

We’re excited to keep making the platform better for you. All the best!


  ### 29. Efficient Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniyal C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Syncro?**

I like the Scripts and Automation features in Syncro because they save time and allow a lot of work to be done in the background. I also appreciate the worksheets, scripts, and the UI that help solve many problems in our MSP operations. The initial setup was pretty easy, which was a plus.

**What do you dislike about Syncro?**

The new UI can be better, and sometimes it is glitchy.

**What problems is Syncro solving and how is that benefiting you?**

Syncro saves time with its Scripts and Automation, handling a lot of work in the background.

**Official Response from Jessica Jiang:**

> Hi Daniyal, thank you for the review!

It's great to hear that the Scripts and Automation features are doing the heavy lifting in the background for you. That's exactly the kind of time-saving we aim to deliver.

We hear you on the UI glitchiness, and the team is actively working on improvements there as we refine the new interface.

If you run into anything specific that's disrupting your workflow, reach out to support and we'll look into it.

We're grateful for partners like you who help us keep improving!

  ### 30. Syncro Streamlines Ticketing and Device Management Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Syncro?**

Syncro has been an incredible platform for streamlining our IT workflow. As a help desk technician, I use Syncro daily, and it has made ticketing, customer communication, and device management so much more efficient. The portal is easy to navigate, reporting is clear, and their automation tools save us so much time. Their support team is also responsive and truly listens to user feedback. I highly recommend Syncro to any MSP looking for a reliable, powerful, and user-friendly solution.

**What do you dislike about Syncro?**

Occasionally, it experiences some lag, though this could possibly be due to an issue on my company's end.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps us streamline our entire help desk workflow. It centralizes ticketing, device monitoring, customer communication, and documentation so our team can resolve issues faster and more efficiently. It eliminates guesswork, reduces time spent searching for information, and keeps both our technicians and clients on the same page.

  ### 31. Powerful Scripting and Asset Management Enhancements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2025

**What do you like best about Syncro?**

I use Syncro to keep track of customers and tickets, manage inventory and sales, and it offers inventory management which other RMM platforms generally do not offer. I find the scripting features very useful, especially the community script library, which helps drastically reduce the number of phone calls and customer interactions. Asset management works well, and it's easy to link and move computers around for customers. I also like the alerting system and being able to customize asset fields with scripts, which is a major help for documentation.

**What do you dislike about Syncro?**

Some of the minor features could use some work. It would be nice to be able to label phone numbers with names - businesses have employees, so if you have multiple phone numbers it would be helpful to have the names associated. Even residential clients, families often have multiple points of contact. The current workaround is to just put a note, but that isn't ideal. Other things are more recent developments, like not being able to fully customize for new IT taxes, or fractional credit card fees (i.e. you can't input 2.5% exactly).

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for inventory management, which other RMM platforms generally lack. It simplifies customer computer tracking with easy scripting, reducing phone calls. The asset management and customizable asset fields enhance documentation effectively. The community script library drastically reduces customer interactions.

  ### 32. All-In-One Tool with Remarkable Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chintan T.

**Reviewed Date:** February 18, 2026

**What do you like best about Syncro?**

I like Syncro because it provides tools like PowerShell, CMD scripts, and policies, and there's a community of scripts available. It looks good with tools, a ticketing portal, and asset management, putting all things in one place. I'm truly satisfied with it as our first ticketing portal and RMM tool. The initial setup was really easy, and the Syncro support was remarkable in implementing it in our current environment.

**What do you dislike about Syncro?**

Sometimes when they update the portal interface, it can confuse our tech.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for alerts and remediation like HDD full or RAM utilization issues. It combines ticketing, asset management, and tools like PowerShell and scripts together, making it convenient.

  ### 33. Still positive experience after few years of using it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Syncro?**

I have been using Syncro for the last 3 years, it is really good piece of software. I do like how easy it is to push Powershell Scripts! It is intuitive and I really like background tools to manage assets. They constantly improve functionality of Syncro.

**What do you dislike about Syncro?**

so I could copy and paste file when I am using remote access tool with the ctrl-c and ctrl-v

**What problems is Syncro solving and how is that benefiting you?**

Pushing scripts is very useful and it is executed quickly compared to other products.

  ### 34. Unified PSA and RMM Experience in One Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bill M. | Chief Simplifier, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

I like that we have a single pane of glass for our PSA and RMM tool sets.

**What do you dislike about Syncro?**

I wish there was some more flexibility with the tools we have integrated through Syncro.  An example is we use Hudu for documentation and I'd like it if we could click on a link with in Syncro to take us directly to the section in Hudu that was applicable.

**What problems is Syncro solving and how is that benefiting you?**

Synco is offering us a flexible tool that allows us to use PSA and RMM capabilities within a single pane of glass.  This means no integration requirement between two major products that need to be setup.

  ### 35. Versatile Remote Connection with User-Friendly Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jordan W.

**Reviewed Date:** February 10, 2026

**What do you like best about Syncro?**

I find the remote connection feature in Syncro to be the most useful and versatile tool we have. It's incredibly handy for troubleshooting our end users' problems with ease most of the time. I also really like how the web portal's interface is very easy to use. Additionally, I appreciate that when we need to know anything about a device's specifications, we can look it all up in Syncro.

**What do you dislike about Syncro?**

It glitches sometimes when trying a remote connection but that is relatively rare and could just as likely be something we need to fix ourselves.

**What problems is Syncro solving and how is that benefiting you?**

We use Syncro to keep track of our devices, troubleshoot end-user problems easily, and access detailed device specifications.

  ### 36. Smooth Operations but Needs Mobile App Enhancements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Arthur C.

**Reviewed Date:** February 13, 2026

**What do you like best about Syncro?**

I like the UI on the website, the dashboard keeps me up to date on all of the jobs that need to be done and what I need to work on. I generally enjoy using the website, and the initial setup was simple and worked well.

**What do you dislike about Syncro?**

The mobile application seems a bit clunky, and could use various UI improvements for ticket tracking and keeping track of time on a jobsite. Making ticket time tracking something you can add to the front page of the application would be awesome.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps me track customer payments, manage inventory, and keep jobs organized. It smooths operations using its ticketing and inventory systems.

  ### 37. Feature-Rich, Intuitive UI with Great Value Licensing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Syncro?**

Lots of helpful tools like Network Discovery, third-party policy management, script deployments as System, etc. Licensing is also priced well for the amount of features. UI is fairly intuitive. The new UI is also fairly responsive.

**What do you dislike about Syncro?**

The search functionality could be better, including the advanced search functionality.

**What problems is Syncro solving and how is that benefiting you?**

Useful as an all-in-one solution for remote management. Centralizing RMM, policy management, app deployment, ticketing and billing into one application is helpful for efficient workflows.

**Official Response from Jessica Jiang:**

> Hi there! Thank you so much for your thoughtful feedback. It’s great to hear that our Network Discovery and scripting as System are helping you streamline your device management and that you’re finding the new UI responsive. We’re glad our all-in-one approach is helping you drive efficient workflows.

We understand your concerns about the search functionality and are committed to making improvements. Thank you for being a part of the Syncro community!

  ### 38. Streamlined Operations with Seamless PSA and RMM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Naniben S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about Syncro?**

I like how Syncro helps our team keep our customers updated on their tickets and lets our tech work efficiently while keeping everything recorded. The PSA ticket timer is a favorite feature because it automatically captures working time on a ticket, which is great for charging clients accurately. As an admin, I appreciate being able to see who is currently working and for how long. The initial setup of Syncro was very simple with no hassle.

**What do you dislike about Syncro?**

We don't like night mode of product.

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps our team keep customers updated on their tickets and allows our techs to work efficiently while keeping everything recorded.

**Official Response from Jessica Jiang:**

> Hi Naniben! 

Thank you for the review! I'm so glad to hear that the PSA ticket timer has become a favorite feature for your team. It's also great to know that the admin visibility is helping you stay on top of your daily operations with ease. In regards to your feedback on Night Mode, the team has added improvements (Jan 2026) to coloring and readability in the labor logs, but we know there's always room for further refinement. We'll continue to polish our themes! 

Thank you once again for being a Syncro Partner.

  ### 39. User-Friendly and Organized for Managing Multiple Clients

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rina E. | Tier 1 Helpdesk, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Syncro?**

I enjoy that is is really user friendly and easy to navigate. This helps to keep things organized when dealing with multiple clients at a time. Additionally, I love the ability to use Canned Responses as this cuts down on the time spent on each ticket.

**What do you dislike about Syncro?**

I do wish the filtering system for tickets was a little easier to understand. There also seems to be an issue where the system will create duplicates of tickets sometime affecting out KPI numbers.

**What problems is Syncro solving and how is that benefiting you?**

It assists greatly in managing the high intake volume of tickets we receive so that we can better assist our clientele.

  ### 40. Streamlined Ticket Management with Clean Interface

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joe A. | Systems Administrator III, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Syncro?**

I like the interface of Syncro. It's clean and easy to work with, making my job easier and more efficient.

**What do you dislike about Syncro?**

I would like the ability to setup automatic reminder emails to the customers to follow-up if they haven't answered a ticket in a few days

**What problems is Syncro solving and how is that benefiting you?**

Syncro helps me keep my tickets organized and track ongoing issues, making my job easier and more efficient with its clean and easy-to-work-with interface.

**Official Response from Jessica Jiang:**

> Hi Joe, thanks for the review! Really glad the interface is working for you.

The automatic customer follow-up reminder is a solid feature request. I'd encourage you to post that in our Community or submit this request in-app if you haven't already, so others can chime in and our product team can see the demand.

Thanks for being a valued Syncro Partner!

  ### 41. Flawless Platform, Strategic Community

**Rating:** 5.0/5.0 stars

**Reviewed by:** Edward O.

**Reviewed Date:** November 06, 2025

**What do you like best about Syncro?**

I love using Syncro for managing our infrastructure because it provides valuable insights into the overall environment and alerts us to critical issues, which allows us to address potential threats proactively. The involvement of the Syncro team and its community is impressive, as there are multiple webinars and communications with end users sharing their experiences and insights about using the platform and updates on new releases. Syncro effectively complements our security and network monitoring systems, providing a cohesive solution. The transition from separate tools like TeamViewer and Solarwinds to Syncro for remote support and ticketing has streamlined our processes under a single platform, enhancing efficiency. Moreover, the initial setup of Syncro was remarkably simple; it guides you through the process, and the document center provides all necessary information. This ease of use and comprehensive support system makes Syncro a standout choice.

**What do you dislike about Syncro?**

I would like more control over reporting in Syncro.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for managing infrastructure, gaining insights and receiving critical alerts, which helps proactively address issues. It consolidates our tools from TeamViewer and Solarwinds into one platform, enhancing efficiency and simplifying remote support and ticketing.

**Official Response from Brandon Garcin:**

> thanks so much for the kind words, Edward! the team here has been investing a lot of time + effort into the areas you've highlighted: our partner community, monthly release webinars and product updates, doc center, and more. It's great to hear you're taking advantage of all of it and finding everything valuable. We appreciate your partnership and look forward to continuing to support your business.

  ### 42. Effortless Automation with Reliable Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isaac G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Syncro?**

I really appreciate how easy it was to set up Syncro. This simplicity was valuable to me and allowed me to smoothly transition from another product. One of the standout aspects of Syncro is its powerful automation capabilities, such as installing antivirus software and running scripts for various tasks like enabling Num Lock at boot or disabling unwanted Windows features. These automation tools help me stay on top of tickets efficiently and save a lot of my time by handling repetitive tasks. I particularly find the Remote Monitoring and Management (RMM) functionality extremely useful. The scripting feature in the RMM capability is particularly valuable as it enables me to push out all settings and programs with just one click. This includes tasks like installing Huntress or enabling programs to run in safe mode, which significantly streamlines my workflow. Furthermore, I benefit from Syncro's ability to pull all important information from a computer, and its seamless integration with BitDefender is another asset - automating the deployment into its account saves me effort. The continued updates ensure that Syncro remains a reliable part of my toolkit, and my positive experience is such that I would rate it a perfect 10, making it highly likely that I would recommend it to others.

**What do you dislike about Syncro?**

I would like more automation capabilities in Syncro, especially concerning the installation and activation of programs.

**What problems is Syncro solving and how is that benefiting you?**

I find Syncro helps me stay on top of tickets and automates tasks such as installing antivirus, running scripts, and monitoring systems. Its scripting feature lets me push settings and programs with a click, enhancing my workflow efficiency.

**Official Response from Brandon Garcin:**

> thanks for the great review, Isaac! So great to hear that Syncro is delivering the core capabilities you need to operate efficiently and get important work done quickly. Appreciate all of your specific callouts too, super helpful for others who are potentially considering the platform. 

Thanks for your partnership and don't hesitate to reach out if you'd like to share specific ideas about additional automation or installation capabilities you're interested in!

  ### 43. Comprehensive Platform with Room for UX Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

The all in one platform allows for seamless management baked into one low cost. Ticket management is solid - we moved from Zendesk and have been trucking along well enough.

**What do you dislike about Syncro?**

The UX feels half-baked. I say that this feels like it was made by engineers who need to get work done - not people who are looking for pure speed and ease of use.

**What problems is Syncro solving and how is that benefiting you?**

Syncro has brought together many of our essential services, including RMM, billing, ticketing, and even automation, all in one platform for our business. Previously, we relied on several different systems, and some of our newer technicians weren't even aware of all the tools we used because there were so many. Now, we're pleased to have a single, unified solution for our business needs.

  ### 44. Efficient MSP Tool with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rance T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Syncro?**

I like the responsive support and knowledgeable chat bot that Syncro offers. The initial setup of Syncro was easy, which is a big plus when I switched from Solarwinds. Using Syncro for remote access, asset information, scripts, patching, billing, and information gathering streamlines my MSP operations effectively.

**What do you dislike about Syncro?**

ACH payments via Stripe

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for remote access, asset information, scripts, patching, billing, and information gathering.

**Official Response from Jessica Jiang:**

> Hi Rance! We’re happy to hear that switching from Solarwinds was a smooth experience and that you're finding our platform so comprehensive for your daily operations. We appreciate your feedback regarding ACH payments via Stripe. We have some exciting news: Syncro Payments (powered by Stripe) is currently in Early Access and specifically includes direct Stripe ACH integration. Sit tight, it's coming very very soon :) 

  ### 45. Clean Interface, Great Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mitchell O.

**Reviewed Date:** February 12, 2026

**What do you like best about Syncro?**

I like Syncro's clean interface because I need simplicity in my business, not a busy, hard-to-navigate interface. I appreciate the great integrations, especially with my QuickBooks online and Pax8 for licensing, which make my processes smoother. I also find Syncro valuable in keeping me reminded of outstanding projects and allowing me to document and invoice as projects progress. The initial setup was not difficult at all, and I was fully operational within a week.

**What do you dislike about Syncro?**

The phone app is pretty lean in features.

**What problems is Syncro solving and how is that benefiting you?**

Syncro keeps me reminded of outstanding projects and allows me to document and invoice as projects progress.

**Official Response from Jessica Jiang:**

> Hey Mitchell,

Thank you so much for the 5-star review! We’re thrilled to hear that Syncro’s ease of use and comprehensive toolset are hitting the mark for you. Our goal is to provide a platform that grows with you, and it’s rewarding to hear that we’re hitting that goal for your team.

Thank you for trusting us with your business operations and for being a Syncro Partner.

  ### 46. Effortless Remote Access and Background Scripting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Syncro?**

It's incredibly simple to connect remotely to a customer's device. With just one click to approve the remote request, I can immediately start helping them with whatever they need. I also really like being able to run scripts in the background. This makes it very straightforward to deploy installations and execute other commands without having to remote into the device each time.

**What do you dislike about Syncro?**

Occasionally, the Syncro service encounters issues, but these are typically resolved by simply restarting the service. In some cases, the problem can be addressed using Syncro's script feature, since my company developed a script specifically to restart the Syncro service.

**What problems is Syncro solving and how is that benefiting you?**

Syncro has saved me a significant amount of time by allowing me to automate simple tasks. I also appreciate how easy it is to remotely access devices with just one click.

  ### 47. Maximizes IT Efficiency with Ease of Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sean .

**Reviewed Date:** February 16, 2026

**What do you like best about Syncro?**

I appreciate Syncro for its ease of use and functionality. I like how it maximizes my company's technical abilities, allowing us to respond faster. The monitoring and maintenance features help us keep our clients running at peak efficiency with maximum uptime. Additionally, I enjoy using Syncro's ability to utilize and schedule scripts. The initial setup was very easy.

**What do you dislike about Syncro?**

I think Syncro could have better monitoring and integration with Linux and Mac clients.

**What problems is Syncro solving and how is that benefiting you?**

Syncro maximizes my company's technical abilities, allowing us to respond faster. It improves monitoring and maintenance, keeping our clients running efficiently with maximum uptime.

**Official Response from Jessica Jiang:**

> Hey Sean!

Thank you for the fantastic review! We are so happy to hear that Syncro is helping your team maximize efficiency and respond faster to your clients. It’s great to see that you’re getting a lot of value out of the scripting engine and scheduling. Automation is at the heart of what we do, and we love hearing how it helps keep your clients running at peak uptime. We also appreciate your honest feedback regarding Linux and Mac monitoring. We know how important cross-platform support is for a modern MSP. You’ll be happy to know that we’ve been hard at work on this, we recently rolled out Phase 2 of our Linux Agent. 

You can always see what's in progress and coming soon via our Product Roadmap (https://syncromsp.com/platform/roadmap/). 

Thanks for being a partner and for helping us make Syncro better!

  ### 48. Smooth Integration Boosts Maintenance Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prince V. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Syncro?**

I like how everything in Syncro is built into one system. The RMM, patch management, and ticketing all work smoothly together. These features help us catch issues early, automate routine maintenance, and respond to tickets faster. The initial setup was very straightforward and simple.

**What do you dislike about Syncro?**

The UI in certain sections could be more intuitive. Also, the night theme and ticket box can be improved.

**What problems is Syncro solving and how is that benefiting you?**

Syncro solves the constant management of multiple clients with its RMM, patch management, and help desk integration. It helps us catch issues early, automate routine maintenance, and respond to tickets faster.

**Official Response from Jessica Jiang:**

> Hi Prince 👋

I am so glad to hear that having our RMM, patch management, and ticketing built into one system is helping you catch issues early and automate your routine maintenance. I also appreciate your honest feedback on our UI and the "night theme." I want you to know that we’ve been hard at work on exactly these areas to start 2026. In our January and February 2026 updates, a series of performance improvements were made to the new Ticket page which introduces a much more intuitive layout with left-hand navigation, color-coded statuses, and ticket groupings.

Thank you for being a valued Syncro Partner and for helping us keep our focus on the right improvements!

  ### 49. Efficient Ticket Management, User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ripal R.

**Reviewed Date:** February 18, 2026

**What do you like best about Syncro?**

I like the design of the dashboard and ticket page in Syncro. We appreciate the filters and especially the feature where it automatically sends updates to our clients when we update tickets. It's great that clients can reply directly, and they really appreciate getting updates on their tickets.

**What do you dislike about Syncro?**

I would like to see more improved dark version. The current dark theme can be improved.

**What problems is Syncro solving and how is that benefiting you?**

We use Syncro to manage tickets, keeping track of all activities efficiently. It automatically updates our clients when tickets are updated, and they can reply directly, which keeps everyone informed.

**Official Response from Jessica Jiang:**

> Hello there!

I am so glad to hear that the dashboard design and our automated client updates are making such a positive impact on your workflow. I also appreciate your feedback regarding our dark theme. I completely understand that when you're spending hours in a platform, the visual comfort of the interface is everything. While we do have a Dark Mode option currently available, I hear you loud and clear that there is room for improvement in its contrast and overall polish. We are constantly listening to our Syncro Partners to refine these UI elements, as we want the platform to be as easy on the eyes as it is efficient for your business. 

Please feel free to provide any specific feedback to our Support Team or via the Product Feedback form in-app!

Thank you for being a valued Syncro Partner and for helping us identify exactly where we can continue to level up the experience 😊
 

  ### 50. Affordable Pricing and Exciting New Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andy B. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Syncro?**

The Pricing Structure is one of the key reasons for using Syncro. Also the new features being added.

**What do you dislike about Syncro?**

There is currently no Linux support, although I understand it may be available soon. We are seeing an increasing number of our customers transition from Windows to Linux, but at the moment, there is no way to monitor or provide support for them.

**What problems is Syncro solving and how is that benefiting you?**

Keeping track of tickets/suupport jobs. the ease of passing a job to a staff member to continue or assist etc. Managing ALL my customers end points and AV etc.

**Official Response from Brandon Garcin:**

> thanks Andy! Appreciate the review and the helpful feedback. Linux support is indeed on our roadmap with some initial functionality expected in Q1. Keep an eye on our roadmap (https://syncromsp.com/platform/roadmap) for more details!


## Syncro Discussions
  - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment
  - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment
  - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments

- [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-10+01%3A15%3A22+-0500&secure%5Bsession_id%5D=d12cb8bb-500b-437e-b3b6-0044070d0d18&secure%5Btoken%5D=da4ab09a46ecad985cd98122431426a9d90d8c65b455f1cbf6642a5a0616f542&format=llm_user)
## Syncro Integrations
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [CloudRadial](https://www.g2.com/products/cloudradial/reviews)
  - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews)
  - [Guardz](https://www.g2.com/products/guardz/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [PBXact](https://www.g2.com/products/pbxact/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rewst](https://www.g2.com/products/rewst/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Syncro Features
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Customer Management**
- Customer Profiles
- Sales
- Marketing
- Client Portal

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Project Management**
- Project Planning
- Project Tracking
- Resource Definition
- Resource Management

**Maintenance**
- Remote Reboot
- Remote Printing

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Accounting**
- Revenue Recognition
- Invoice Management
- Payments
- Project Accounting
- Budget Tracking

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Portfolio Management**
- Portfolio Definition
- Portfolio Performance
- Risk
- Portfolio Mix

**Security**
- Data Encryption
- Compliance

**Analytics**
- Forecasting
- Reporting
- KPIs

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Administration**
- Standard Integrations
- Workflow
- Access Management

**Performance**
- Reporting

**Platform**
- APIs
- Internationalization
- Performance and Reliability
- Mobile
- Offline Access

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Artificial Intelligence - Professional Services Automation**
- Predictive Forecasting
- Smart task suggestions
- Automated workflows

**Agentic AI - Professional Services Automation**
- Adaptive Learning
- Proactive Assistance

**Administration**
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing

**Platform**
- Cross-Platform Access
- Applications Management

## Top Syncro Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,349 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,190 reviews)
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