# Flowroute Reviews **Vendor:** Flowroute **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.8/5.0 **Total Reviews:** 15 ## About Flowroute Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. Developers and businesses are given direct access to and control over their telephony resources such as phone numbers, inbound and outbound calls, SMS, MMS, and other related communication services through the Flowroute Manage Portal and our APIs. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to the market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity. ## Flowroute Pros & Cons **What users dislike:** - Users report significant **call issues** with Flowroute, including dropped calls and poor support, compounded by a problematic porting process. (1 reviews) - Users report significant **communication delays** during the porting process, resulting in frustrating experiences and extended migration times. (1 reviews) - Users report significant **communication issues** with Flowroute, complicating support and porting processes, leading to frustration and delays. (1 reviews) - Users report frequent **connectivity issues** with Flowroute, leading to frustration and poor customer experience. (1 reviews) - Users warn of **contact management issues** with Flowroute, citing poor support and frustrating porting processes. (1 reviews) ## Flowroute Reviews ### 1. Avoid FlowRoute they are not the same company from a few years ago **Rating:** 0.0/5.0 stars **Reviewed by:** Kent D. | System Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Flowroute?** They used to be good until BCM One took over. **What do you dislike about Flowroute?** I do not often write reviews, but I have had one of the worst experiences with FlowRoute. We had been a customer since 2014, things started to get bad in 2023 shortly after BCM one acquired FlowRoute. The support is about as bad is it gets under BCM One, our customers had network issues and call drops which they blamed our infrastructure. We spent weeks wasting time with their support, only to find out it was a issue with AWS and overloaded load balancers on their end. Decided to fire them only to find the porting process and communication was even worse than the VoIP service issues. It took over three weeks to get all the customers moved over to Voxtelesys, because of the games that the FlowRoute porting folks were playing. Avoid Flowroute, avoid BCM One! **What problems is Flowroute solving and how is that benefiting you?** They provided VoIP connectivity to the PSTN. ### 2. Flowroute Failure - 10DLC Registration **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Flowroute?** The pricing is excellent, and the customer service used to be great at one point in time as well. **What do you dislike about Flowroute?** Flowroute has let my business down, and I have already switched to a different provider. I will be porting any remaining numbers from Flowroute as soon as possible. We submitted our 10DLC registration for company text messaging 23 days ago, yet there has been no progress on our tickets. Our text messaging capabilities have been disabled, causing us significant business losses. Avoid Flowroute at all costs. **What problems is Flowroute solving and how is that benefiting you?** Nothing at the moment. ### 3. satisifed for 7 years, but looking for a change **Rating:** 3.5/5.0 stars **Reviewed by:** Stuart H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Flowroute?** price and portal were easy to use. value was good. no issues connecting to our PBX. have multiple clients using them now. **What do you dislike about Flowroute?** support has been terrible. after they have changed hands from intrado to BCMOne. their implementation of MFA/2FA has threw a wrench in operations and the policies backing it are terrible. when i tried to resolve my issue and got no help they threatened to turn of the service. only when i used foul language did i get their attention. now im "noted" as having used foul language. they have also taken payment through credit card and not credited my account. terrible customer service. i am moving my numbers to VOXTELESYS as i will actually save even more money. calulatein out my first client will save $30/year, and second client will save about $40/year. the latter will have a intial setup of $48 but moving forward it will be a long term saving. the former is only a $16 setup. i finally got help from the department that ports numbers out and seem to have a resolution to my issues. but from the department worried about losing business. the "Lead VoIP Engineer" tech support was worthless. The CSR's in billing are great. they actually look at an account before issuing threats of disconnection of service. **What problems is Flowroute solving and how is that benefiting you?** helping me solve? only the cost of service savings over SIP and VoIP systems from other ISPs. ### 4. Expanding the capabilities of our business through important connections with customers and partners **Rating:** 3.5/5.0 stars **Reviewed by:** Nataniel J. | Software developer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about Flowroute?** We use Flowroute mainly for making and receiving calls, as well as sending and receiving SMS messages. What we liked about Flowroute was its ease of Use and very easy to install so we started using it right away and also Flowroute is very important for our business because we rely a lot on telecommunications to keep in touch with our customers and partners. **What do you dislike about Flowroute?** Although we are generally satisfied with Flowroute, the response time is sometimes slow and it is very necessary when we need help quickly **What problems is Flowroute solving and how is that benefiting you?** Flowroute has a lot of benefits for our business example by using a single platform for all our telecommunications needs, we have been able to reduce total telecommunications costs, and we are very happy that Flowroute is a reliable easy-to-use telecommunications platform ### 5. Excellent pricing but you need to mostly provide your own support. **Rating:** 3.0/5.0 stars **Reviewed by:** Meir S. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Flowroute?** The pricing is very competitive and the online portal is easy to use. When it works, it's an excellent value. Call quality is clear and fraud prevention controls are useful. They offer basic support and usually respond in a reasonable amount of time. The documentation provided is pretty good as well giving examples of how to configure a variety of products. **What do you dislike about Flowroute?** When things aren't working support isn't super helpful when it comes to troubleshooting a particular configuration. We have issues with outgoing calls not going through from our PBX even though is works fine with other SIP providers. **Recommendations to others considering Flowroute:** Make sure you have a good resource for troubleshooting your particular PBX if you are going to use one. **What problems is Flowroute solving and how is that benefiting you?** We have a lot of DIDs and Flowroute provides an affordable way to use them. Our previous provider was nearly 4 time more expensive. It's also nice to be able to have calls fallback to forwarding when a SIP connection fails. **Official Response from Alysia Rogers:** > Thank you, Meir, for your honest review. It definitely gets tricky for us to try to troubleshoot another company's equipment, but we can certainly understand your frustrations. Hopefully, you were able to resolve the issues with your PBX. We are glad our services are working well and are affordable for you! Thank you for being a valuable customer! ### 6. Fast support, friendly staff, excellent uptime! Would highly recommend Flowroute! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Flowroute?** Flowroute provides an easy to use interface, with friendly staff and support to help with any potential issues along the way. Flowroute's support is timely and helpful compared to other organizations we have worked with in the past for DID management. The step by step instructions make it very easy to accomplish any tasks. There is plenty of documentation to read through for any variety of potential issues we could run into. For us, Flowroute is a one stop shop for purchasing, pointing, and utilizing DIDs. Flowroute also provides additional services may choose to use in the future. **What do you dislike about Flowroute?** Server retirement process and self administration can be confusing. The administration panel could be laid out more intuitively. For instance, changing payment methods can be a bit of a pain. That said, searching through the documentation doesn't take too long at all. As for server retirement, this is an inevitability with any of these services. Additionally, it is not a frequent occurrence. We only had to deal with it once during our tenure with Flowroute. In our experiences, we had some issues with migration early on. The process is detailed in emails sent prior to retirement but could be more descriptive. That being said, when we ran into issues, the staff was timely and helpful in resolving any issues we ran into along the way. **Recommendations to others considering Flowroute:** Don't utilize too many services for telecommunications. Less is more, and I believe Flowroute accomplishes everything most firms require. **What problems is Flowroute solving and how is that benefiting you?** Our firm utilizes Flowroute to route DIDs to our numerous PBX servers around the world with ease. Flowroute allows our firm to navigate having multiple offices around the world a piece of cake. Administration of our DIDs is extremely simple. We can add multiple DIDs simultaneously, and make changes all with just a few short steps. We no longer have to rely on multiple sources to acccomplish these tasks! Ultimately, we have saved thousands of dollars by not having to use more than one service for DID management. **Official Response from Alysia Rogers:** > Thank you for recognizing our hard-earned efforts to provide a quality product and service! Your feedback, either positive or negative, is essential to us in making sure we are delivering the very best to you. We recognize the difficulties that can arise with server retirement and we appreciate that you hung in there with us as we assisted you through that. We are so glad you chose us to be your SIP Provider! ### 7. Flowroute is consistent and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Vice President of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Flowroute?** The support team is great. They are helpful and get back to me quickly. I also don't think we ever had any considerable downtime with Flowroute. **What do you dislike about Flowroute?** I don't have any dislikes about Flowroute. I haven't had any issues with them. **Recommendations to others considering Flowroute:** I would highly recommend. The support is amazing, which we all know can be hard to find. I know that if I ever need help or have an issue, it will be resolved quickly. **What problems is Flowroute solving and how is that benefiting you?** I used Flowroute to hold DID's and for call trunking. We used Flowroute in combination with our FreePBX phone system. **Official Response from Alysia Rogers:** > Hi David! Thanks so much for your review! Our Support Team aims to be #1 and we are so glad your experiences with us have been all positive. Thank you for being a loyal customer of ours and, of course, should you need anything at all, don't hesitate to reach out to us! ### 8. I have zero reservations about recommending Flowroute. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben M. | Support Services Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Flowroute?** The uptime. I don't recall a single instance where Flowroute was to blame for a failure. **What do you dislike about Flowroute?** I have nothing to write here. All of our requirements are met or exceeded in every respect. **What problems is Flowroute solving and how is that benefiting you?** Flowroute is my SIP solution. The pricing works for me too. I love not having to think about reliability. I have a backup provider I have yet to use. **Official Response from Alysia Rogers:** > Ben, we appreciate the rave review and are ecstatic that we are meeting, if not exceeding, your expectations! We definitely aim to please and will continue working hard to ensure you are pleased with our services and remain a valued customer! ### 9. We've used them for years and they are very reliable! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Flowroute?** Flowroute is very reliable and we've never experienced downtime with them, that I recall. We also appreciate that they have a Slack integration which allows us to speak to the team when we have a problem. **What do you dislike about Flowroute?** We wish they had more international numbers for us to use. **Recommendations to others considering Flowroute:** Flowroute has been great. They're wonderful if you're connecting calls within the USA/Canada. **What problems is Flowroute solving and how is that benefiting you?** We're utilizing Flowroute to connect calls through our service and for the most part, have been happy with how they are structured. It's been fairly easy to integrate with. **Official Response from Alysia Rogers:** > Thank you, A.T., for submitting your review of your experience with our services! We are always adding to our inventory, so hopefully we will be able to satisfy your desire for more international numbers soon! I'm thrilled we are able to meet your needs in regards to reliability and ease-of-use and hope that continues. As always, if you have any issues at all, we are here to help! ### 10. Flowroute is a reliable, stable, economical sip trunk provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Brant M. | Client Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Flowroute?** Ease of setup and "only pay for what you use" pricing model. **What do you dislike about Flowroute?** Billing reports could could use a few more filtering options. **What problems is Flowroute solving and how is that benefiting you?** We were looking for a dynamic sip trunk provider as we were unclear how many calls would be active at any one time. We also didn't want to pay for all inclusive sip trunks that were not being used. Flowroute fills both of those needs. **Official Response from Alysia Rogers:** > Thank you, Brant, for leaving us a review! We are pleased that our services are meeting your business's needs. We are always working hard to improve, so if you'd like to give us some more details on the specific ways we can provide more filtering options for our billing, feel free to send us an email at lifeiseasier@flowroute.com. Thank you for being a respected customer of ours! ### 11. Excellent VoIP Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Flowroute?** The quality of service for VoIP calls is excellent. We have not experienced any outages for many years as a client of Flowroute. **What do you dislike about Flowroute?** I'm not sure how they could make their service any better. We always receive a quick response for technical service questions. **What problems is Flowroute solving and how is that benefiting you?** Our previous VoIP provider had many outages and technical support was the worst. We moved to Flowroute several years ago and have not regretted it. When a provider's services just work and you don't have to think about them, that is what we desire and what we receive. Call quality is excellent. **Official Response from Alysia Rogers:** > Thank you so much for all the positive feedback! We are ecstatic to know that our products are meeting your needs and that our support services are providing you with the best in response time and help! We thank you for your business and hope we can continue to exceed your expectations. ### 12. Excellent and reliable services and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Flowroute?** It just works really well. Straightforward provisioning, and services that work reliably. The few times we've needed support, they've been on it quickly and provide good answers. **What do you dislike about Flowroute?** We've found nothing we dislike about Flowroute. **Recommendations to others considering Flowroute:** They offer a great shop for VOIP interconnect. **What problems is Flowroute solving and how is that benefiting you?** Flowroute provides termination and origination services. They've helped make our operations easy. **Official Response from Alysia Rogers:** > We really appreciate you taking a moment to leave us a review. We are thrilled you are happy with our services and have no complaints! Thanks so much for giving us a chance to win your business! ### 13. Flowroute is a trustworthy and reliable service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Flowroute?** They have an incredible API and dashboard. **What do you dislike about Flowroute?** Their number inventory sometimes runs out. **Recommendations to others considering Flowroute:** I would advise people to try all competing services, but you will most likely still end up at flowroute when you do the hands on comparison. **What problems is Flowroute solving and how is that benefiting you?** Nothing currently. We have been able to leverage flowroute to build our online faxing service. **Official Response from Alysia Rogers:** > Thanks so much for taking a moment to give us a review! We are so happy that you have placed us above the rest in your assessment and we consider that validation that we are accomplishing what we set out everyday to do! Thanks for trusting us to deliver for your business! ### 14. Cost-effective option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Flowroute?** Flowroute balances reasonable cost with a full suite of features. **What do you dislike about Flowroute?** Learning how to use Flowroute for the first time can be difficult. **What problems is Flowroute solving and how is that benefiting you?** Flowrote is being used to provide a VoIP phone system for our organization. ### 15. These folks are awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Flowroute?** 1. Ease of administration: obtaining, porting, and provisioning phone numbers, Caller Name, E911 settings, call routing options, etc are all very easy and quick to take care of from the website in real time with (usually) no additional communications needed 2. If it's needed, support is best in the industry (this reviewer has been evaluating and reselling VoIP products for 10 years) 3. Service does not go down 4. Support for a huge variety of IP platforms 5. Low cost! **What do you dislike about Flowroute?** - although Call Detail Records can be obtained easily and downloaded in CSV format after a short delay, automated/scheduled reporting would be an improvement **Recommendations to others considering Flowroute:** Flowroute is focused on innovation in the telecom space. For example, they now provide APIs that allow you to provide SMS text services over SIP. They also have high emphasis on quality of their support team. Can't think of any caveats! **What problems is Flowroute solving and how is that benefiting you?** We provide comprehensive IT and voice solutions for small offices, generally less than 25 users. After having worked with a handful of other SIP trunking providers to deliver reliable, high quality voice services to our end user customers, Flowroute is the only company we've worked with that seems truly interested in finding creative solutions that address your particular needs and situation. ## Flowroute Discussions - [What is SIP trunking service?](https://www.g2.com/discussions/what-is-sip-trunking-service) - [What is Flowroute incorporated?](https://www.g2.com/discussions/what-is-flowroute-incorporated) - [Is Flowroute any good?](https://www.g2.com/discussions/is-flowroute-any-good) - [What does Flowroute do?](https://www.g2.com/discussions/what-does-flowroute-do) - [View Flowroute pricing details and edition comparison](https://www.g2.com/products/flowroute/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A51%3A57+-0500&secure%5Bsession_id%5D=7dbbcab6-749a-4e15-9601-257a1d03886d&secure%5Btoken%5D=68f456366fae4f0004a2d5c647870851235ad35a8593db39dccee1096728cd7c&format=llm_user) ## Flowroute Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Support** - Documentation - Professional Support ## Top Flowroute Alternatives - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)