Flowroute Reviews & Product Details

They used to be good until BCM One took over. Review collected by and hosted on G2.com.

I do not often write reviews, but I have had one of the worst experiences with FlowRoute. We had been a customer since 2014, things started to get bad in 2023 shortly after BCM one acquired FlowRoute. The support is about as bad is it gets under BCM One, our customers had network issues and call drops which they blamed our infrastructure. We spent weeks wasting time with their support, only to find out it was a issue with AWS and overloaded load balancers on their end. Decided to fire them only to find the porting process and communication was even worse than the VoIP service issues. It took over three weeks to get all the customers moved over to Voxtelesys, because of the games that the FlowRoute porting folks were playing. Avoid Flowroute, avoid BCM One! Review collected by and hosted on G2.com.

The pricing is excellent, and the customer service used to be great at one point in time as well. Review collected by and hosted on G2.com.

Flowroute has let my business down, and I have already switched to a different provider. I will be porting any remaining numbers from Flowroute as soon as possible. We submitted our 10DLC registration for company text messaging 23 days ago, yet there has been no progress on our tickets. Our text messaging capabilities have been disabled, causing us significant business losses. Avoid Flowroute at all costs. Review collected by and hosted on G2.com.

price and portal were easy to use. value was good. no issues connecting to our PBX. have multiple clients using them now. Review collected by and hosted on G2.com.

support has been terrible. after they have changed hands from intrado to BCMOne. their implementation of MFA/2FA has threw a wrench in operations and the policies backing it are terrible. when i tried to resolve my issue and got no help they threatened to turn of the service. only when i used foul language did i get their attention. now im "noted" as having used foul language. they have also taken payment through credit card and not credited my account. terrible customer service. i am moving my numbers to VOXTELESYS as i will actually save even more money. calulatein out my first client will save $30/year, and second client will save about $40/year. the latter will have a intial setup of $48 but moving forward it will be a long term saving. the former is only a $16 setup. i finally got help from the department that ports numbers out and seem to have a resolution to my issues. but from the department worried about losing business. the "Lead VoIP Engineer" tech support was worthless. The CSR's in billing are great. they actually look at an account before issuing threats of disconnection of service. Review collected by and hosted on G2.com.

We use Flowroute mainly for making and receiving calls, as well as sending and receiving SMS messages. What we liked about Flowroute was its ease of Use and very easy to install so we started using it right away and also Flowroute is very important for our business because we rely a lot on telecommunications to keep in touch with our customers and partners. Review collected by and hosted on G2.com.

Although we are generally satisfied with Flowroute, the response time is sometimes slow and it is very necessary when we need help quickly Review collected by and hosted on G2.com.

The pricing is very competitive and the online portal is easy to use. When it works, it's an excellent value. Call quality is clear and fraud prevention controls are useful. They offer basic support and usually respond in a reasonable amount of time. The documentation provided is pretty good as well giving examples of how to configure a variety of products. Review collected by and hosted on G2.com.

When things aren't working support isn't super helpful when it comes to troubleshooting a particular configuration. We have issues with outgoing calls not going through from our PBX even though is works fine with other SIP providers. Review collected by and hosted on G2.com.

Flowroute provides an easy to use interface, with friendly staff and support to help with any potential issues along the way. Flowroute's support is timely and helpful compared to other organizations we have worked with in the past for DID management. The step by step instructions make it very easy to accomplish any tasks. There is plenty of documentation to read through for any variety of potential issues we could

run into. For us, Flowroute is a one stop shop for purchasing, pointing, and utilizing DIDs. Flowroute also provides additional services may choose to use in the future. Review collected by and hosted on G2.com.

Server retirement process and self administration can be confusing. The administration panel could be laid out more intuitively. For instance, changing payment methods can be a bit of a pain. That said, searching through the documentation doesn't take too long at all. As for server retirement, this is an inevitability with any of these services. Additionally, it is not a frequent occurrence. We only had to deal with it once during our tenure with Flowroute. In our experiences, we had some issues with migration early on. The process is detailed in emails sent prior to retirement but could be more descriptive. That being said, when we ran into issues, the staff was timely and helpful in resolving any issues we ran into along the way. Review collected by and hosted on G2.com.

The support team is great. They are helpful and get back to me quickly. I also don't think we ever had any considerable downtime with Flowroute. Review collected by and hosted on G2.com.

I don't have any dislikes about Flowroute. I haven't had any issues with them. Review collected by and hosted on G2.com.

The uptime. I don't recall a single instance where Flowroute was to blame for a failure. Review collected by and hosted on G2.com.

I have nothing to write here. All of our requirements are met or exceeded in every respect. Review collected by and hosted on G2.com.

Flowroute is very reliable and we've never experienced downtime with them, that I recall. We also appreciate that they have a Slack integration which allows us to speak to the team when we have a problem. Review collected by and hosted on G2.com.

We wish they had more international numbers for us to use. Review collected by and hosted on G2.com.

Ease of setup and "only pay for what you use" pricing model. Review collected by and hosted on G2.com.

Billing reports could could use a few more filtering options. Review collected by and hosted on G2.com.