Compare NinjaOne and Syncro

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NinjaOne
NinjaOne
(3,701)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
Syncro
Syncro
(464)
4.5 out of 5
Syncro
By Servably
Optimized for quick response
At a Glance
NinjaOne
NinjaOne
Star Rating
(3,701)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
Syncro
Syncro
Star Rating
(464)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to Syncro. Users appreciate its wide feature set and frequent updates, which enhance usability and functionality, making it a preferred choice for many IT professionals.
  • Users say that NinjaOne's implementation process is notably quick and intuitive, with many highlighting how easy it is to install on client endpoints. This ease of setup contrasts with Syncro, where some users have mentioned challenges in configuration, indicating a smoother onboarding experience with NinjaOne.
  • Reviewers mention that NinjaOne provides superior remote support capabilities, with features like fast connections and the ability to run scripts without logging onto endpoints. In comparison, while Syncro offers remote assistance tools, some users feel that NinjaOne's performance in this area is more reliable and efficient.
  • According to verified reviews, NinjaOne's quality of support is highly rated, with users noting prompt responses and effective solutions. Syncro, while also providing support, has received lower ratings in this area, suggesting that users may experience longer wait times or less satisfactory resolutions.
  • G2 reviewers highlight NinjaOne's robust reporting features, which allow for easy generation of usage reports for project meetings. This capability is particularly beneficial for IT managers looking to present data effectively, whereas Syncro's reporting features are seen as less comprehensive.
  • Users report that NinjaOne's asset management tools are highly effective, enabling easy tracking and management of devices. Syncro also offers asset management, but users have noted that NinjaOne's tools are more user-friendly and integrated, enhancing overall operational efficiency.
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
Syncro
Core
$129.00
Per Month
Browse all 2 pricing plans
Free Trial
NinjaOne
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.0
3,513
8.8
344
Ease of Use
9.1
3,550
8.8
351
Ease of Setup
9.1
3,329
8.7
310
Ease of Admin
9.1
3,055
8.9
258
Quality of Support
9.1
3,372
8.5
318
Has the product been a good partner in doing business?
9.4
2,988
9.1
253
Product Direction (% positive)
9.7
3,471
9.0
342
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
7.9
780
Not enough data
Administration
8.2
657
Not enough data
8.7
690
Not enough data
8.2
689
Not enough data
Service Desk
8.1
684
Not enough data
7.9
655
Not enough data
7.7
634
Not enough data
Management
8.3
622
Not enough data
9.0
628
Not enough data
8.7
604
Not enough data
8.8
607
Not enough data
8.4
585
Not enough data
Functionality
7.6
620
Not enough data
8.5
613
Not enough data
8.9
644
Not enough data
8.9
660
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
8.1
362
Not enough data
Compatibility
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Not enough data
Management
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Not enough data
Compliance
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
8.1
409
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Not enough data
Management
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.0
2,359
7.3
302
Inventory Management - Remote Monitoring & Management (RMM)
9.3
2164
|
Verified
8.9
290
8.7
564
8.7
46
8.1
449
8.0
33
Monitoring and Management
9.3
2141
|
Verified
8.8
284
8.4
1868
8.5
278
8.7
1984
|
Verified
8.2
273
9.0
2168
|
Verified
8.1
282
8.3
475
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.5
468
8.6
44
Service Management
9.2
2073
|
Verified
8.7
277
8.1
452
8.1
34
7.3
483
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
7.3
479
5.6
27
7.0
462
5.3
26
7.2
464
5.9
28
6.9
453
5.4
27
6.8
453
5.1
26
6.9
454
5.0
26
7.0
450
5.1
26
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.9
451
Not enough data
Scope
8.7
413
Not enough data
8.8
428
Not enough data
Security
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Not enough data
Management
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
7.5
729
Not enough data
Functionality
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Not enough data
Monitoring - Network Monitoring
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Not enough data
Management
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Not enough data
Analytics - Network Monitoring
7.0
238
Not enough data
6.9
236
Not enough data
Security - Network Monitoring
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Not enough data
Network Performance - Network Monitoring
6.9
239
Not enough data
7.4
243
Not enough data
AI Automation - Network Monitoring
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Not enough data
Agentic AI - Network Monitoring
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
8.0
591
Not enough data
Monitoring
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
1,224
Not enough data
Asset Inventory
9.0
1152
Not enough data
8.8
1138
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Not enough data
Management
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Not enough data
Professional Services AutomationHide 35 FeaturesShow 35 Features
Not enough data
6.5
172
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Remote SupportHide 18 FeaturesShow 18 Features
8.4
1,797
7.6
223
Administration
9.2
1628
8.4
205
8.7
1553
8.4
201
7.8
1416
7.2
183
9.2
1633
8.9
209
8.9
1497
8.2
198
8.8
1546
8.1
202
Maintenance
9.2
1619
8.9
215
7.7
1326
7.6
176
Communication
7.9
1396
8.0
193
Feature Not Available
5.1
164
Feature Not Available
5.0
165
7.2
1299
6.2
171
Security
8.3
1345
7.9
177
8.4
1377
8.0
181
Device Support
7.6
1351
6.6
181
8.4
1429
7.8
188
8.4
1412
7.7
192
Performance
8.2
1499
7.8
203
PC BackupHide 12 FeaturesShow 12 Features
7.9
344
Not enough data
Functionality
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Not enough data
Performance
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
5.6
86
Generative AI
Feature Not Available
5.6
86
IT DocumentationHide 6 FeaturesShow 6 Features
8.5
238
Not enough data
Management and Discovery - IT Documentation
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Not enough data
Operations - IT Documentation
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
7.8
95
Not enough data
Generative AI - Autonomous Endpoint Management
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
91
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.9
82
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.1
547
Not enough data
Platform - Mobile Device Management (MDM)
8.5
442
Not enough data
Operating System
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Not enough data
Management
8.5
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Not enough data
Security
8.5
457
Not enough data
8.6
465
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.9
856
Not enough data
Analysis
8.1
727
Not enough data
Platform
7.8
699
Not enough data
9.1
784
Not enough data
8.2
680
Not enough data
8.5
737
Not enough data
8.3
707
Not enough data
Security
8.7
741
Not enough data
9.2
812
Not enough data
7.6
673
Not enough data
8.7
711
Not enough data
8.2
681
Not enough data
Agentic AI - Enterprise IT Management
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
8.2
209
Administration
Not enough data
8.4
189
Not enough data
8.6
198
Not enough data
8.5
199
Not enough data
7.0
173
Not enough data
7.3
164
Not enough data
9.2
197
Not enough data
8.5
190
Platform
Not enough data
8.0
189
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
Syncro
Syncro
NinjaOne and Syncro are categorized as Endpoint Management, Remote Support, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne
Syncro
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
43.4%
Mid-Market(51-1000 emp.)
49.8%
Enterprise(> 1000 emp.)
6.8%
Syncro
Syncro
Small-Business(50 or fewer emp.)
90.0%
Mid-Market(51-1000 emp.)
9.0%
Enterprise(> 1000 emp.)
1.0%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Syncro
Syncro
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Alternatives
NinjaOne
NinjaOne Alternatives
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LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Syncro
Syncro Alternatives
Atera
Atera
Add Atera
Datto RMM
Datto RMM
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SuperOps
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Add SuperOps
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Add Pulseway
Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
Syncro
Syncro Discussions
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
Nick P.
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
See all discussions
Ask NinjaOne a QuestionContact NinjaOne
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Spotlight Categories

Add Product
NinjaOne
NinjaOne
Optimized for quick response
Syncro
Syncro
Optimized for quick response