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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (89.7% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
NinjaOne
Star Rating
(3,209)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSyncro
Star Rating
(368)4.5 out of 5
Market Segments
Small-Business (89.7% of reviews)
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Remote Monitoring with a score of 9.3, highlighting its ability to provide real-time insights and alerts, while Syncro's score of 8.8 indicates it may not be as robust in this area.
- Reviewers mention that NinjaOne's Unattended Remote Access feature, rated at 9.2, allows for seamless support without user intervention, whereas Syncro's score of 8.9 suggests it may not offer the same level of convenience.
- G2 users note that NinjaOne's Patch Management capabilities, scoring 9.0, are superior, with users appreciating the automated updates, while Syncro's score of 8.0 indicates a less efficient process.
- Users on G2 highlight NinjaOne's Ease of Use with a score of 9.2, making it more user-friendly compared to Syncro's score of 8.9, which some users find slightly more complex to navigate.
- Reviewers mention that NinjaOne's Quality of Support is highly rated at 9.2, with many praising the responsiveness and helpfulness of the support team, while Syncro's score of 8.4 suggests room for improvement in customer service.
- Users say that NinjaOne's Device Management features, rated at 9.2, provide comprehensive control over devices, while Syncro's score of 8.7 indicates it may lack some advanced functionalities that users desire.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
NinjaOne
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.1
3,035
8.8
313
Ease of Use
9.1
3,069
8.9
320
Ease of Setup
9.2
2,868
8.8
280
Ease of Admin
9.2
2,745
8.9
236
Quality of Support
9.2
2,915
8.4
288
Has the product been a good partner in doing business?
9.5
2,681
9.1
232
Product Direction (% positive)
9.7
3,019
9.0
310
Features by Category
Administration
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Not enough data
Service Desk
8.0
665
Not enough data
7.8
654
Not enough data
7.7
631
Not enough data
Management
8.3
617
Not enough data
9.0
623
Not enough data
8.7
601
Not enough data
8.8
598
Not enough data
8.4
581
Not enough data
Functionality
7.5
604
Not enough data
8.5
611
Not enough data
8.8
631
Not enough data
8.9
630
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Compatibility
8.8
311
Not enough data
8.0
287
Not enough data
8.3
288
Not enough data
8.2
277
Not enough data
Management
Feature Not Available
Not enough data
8.2
288
Not enough data
8.6
291
Not enough data
8.8
305
Not enough data
9.1
305
Not enough data
Compliance
8.7
284
Not enough data
8.4
277
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
339
Not enough data
8.9
354
Not enough data
8.5
343
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
348
Not enough data
8.6
338
Not enough data
8.3
329
Not enough data
Management
8.2
328
Not enough data
8.8
330
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1948
|
Verified
8.8
269
8.4
464
8.2
32
8.1
446
7.8
27
Monitoring and Management
9.3
1936
|
Verified
8.8
268
8.4
1832
8.4
266
8.6
1887
|
Verified
8.2
262
8.9
1934
|
Verified
8.1
267
8.2
450
8.6
29
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
440
8.4
29
Service Management
9.1
1858
|
Verified
8.6
264
8.0
434
8.2
27
7.2
425
8.7
33
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
5.8
24
7.0
466
5.5
23
7.1
460
6.0
24
6.9
455
5.4
23
6.8
456
5.1
23
6.9
452
5.1
23
7.0
449
5.1
23
Scope
8.7
410
Not enough data
8.8
418
Not enough data
Security
8.5
415
Not enough data
8.3
388
Not enough data
7.4
379
Not enough data
Management
8.8
405
Not enough data
8.6
402
Not enough data
8.6
394
Not enough data
8.7
398
Not enough data
7.8
371
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
168
Not enough data
7.0
167
Not enough data
7.2
167
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
167
Not enough data
Functionality
8.8
653
Not enough data
8.9
670
Not enough data
8.0
615
Not enough data
8.7
609
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
572
Not enough data
8.2
581
Not enough data
7.6
538
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
Asset Inventory
8.9
1126
Not enough data
8.8
1117
Not enough data
7.7
1024
Not enough data
Feature Not Available
Not enough data
8.1
1051
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1080
Not enough data
8.7
1029
Not enough data
8.0
995
Not enough data
8.1
1020
Not enough data
Customer Management
Not enough data
8.4
151
Not enough data
7.0
143
Not enough data
6.3
141
Not enough data
7.3
147
Project Management
Not enough data
6.2
142
Not enough data
6.3
142
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
141
Not enough data
7.7
144
Not enough data
7.3
145
Not enough data
6.4
137
Not enough data
6.1
135
Portfolio Management
Not enough data
6.3
135
Not enough data
6.2
134
Not enough data
6.3
135
Not enough data
6.1
132
Analytics
Not enough data
6.2
131
Not enough data
7.3
141
Not enough data
6.6
131
Administration
Not enough data
7.5
144
Not enough data
7.3
143
Not enough data
7.9
142
Platform
Not enough data
7.7
139
Not enough data
7.0
129
Not enough data
9.0
141
Not enough data
6.8
139
Not enough data
4.9
130
Generative AI
Not enough data
5.2
49
Not enough data
5.1
48
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
12
Not enough data
5.9
13
Agentic AI - Professional Services Automation
Not enough data
5.6
12
Not enough data
5.6
12
Administration
9.2
1551
8.4
198
8.7
1511
8.4
194
7.8
1414
7.2
178
9.1
1549
8.9
201
8.9
1475
8.2
190
8.8
1509
8.1
195
Maintenance
9.1
1539
8.8
205
7.7
1330
7.6
173
Communication
7.9
1377
8.0
187
Feature Not Available
5.2
160
Feature Not Available
5.0
161
7.2
1303
6.2
167
Security
8.3
1344
7.8
172
8.4
1373
8.0
176
Device Support
7.6
1339
6.5
175
8.4
1408
7.7
183
8.4
1395
7.7
185
Performance
8.2
1463
7.8
195
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Generative AI
Feature Not Available
5.7
84
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
64
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.5
74
Not enough data
8.1
72
Not enough data
7.7
67
Not enough data
8.8
74
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
475
Not enough data
8.0
467
Not enough data
8.2
454
Not enough data
Management
8.5
458
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
444
Not enough data
8.5
441
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
714
Not enough data
8.2
675
Not enough data
8.4
707
Not enough data
8.2
690
Not enough data
Security
8.6
705
Not enough data
9.1
719
Not enough data
7.6
665
Not enough data
8.6
688
Not enough data
8.1
668
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Administration
Not enough data
8.4
183
Not enough data
8.6
187
Not enough data
8.4
191
Not enough data
7.0
166
Not enough data
7.3
158
Not enough data
9.1
188
Not enough data
8.5
182
Platform
Not enough data
8.0
182
Not enough data
Feature Not Available
Not enough data
8.0
180
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NinjaOne and Syncro are categorized as Endpoint Management, Remote Support, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne is categorized as Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Information Technology and Services
53.9%
Computer & Network Security
24.1%
Computer Networking
3.7%
Consulting
1.7%
Computer Hardware
1.7%
Other
14.9%
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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