Compare NinjaOne and Syncro 
At a Glance
Market Segments
Mid-Market (49.0% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
NinjaOne
Star Rating
(4,285)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSyncro
Star Rating
(498)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to Syncro. Users appreciate its wide feature set and frequent updates, which enhance usability and functionality, making it a preferred choice for many IT professionals.
- Users say that NinjaOne's implementation process is notably quick and intuitive, with many highlighting how easy it is to install on client endpoints. This ease of setup contrasts with Syncro, where some users have mentioned challenges in configuration, indicating a smoother onboarding experience with NinjaOne.
- Reviewers mention that NinjaOne provides superior remote support capabilities, with features like fast connections and the ability to run scripts without logging onto endpoints. In comparison, while Syncro offers remote assistance tools, some users feel that NinjaOne's performance in this area is more reliable and efficient.
- According to verified reviews, NinjaOne's quality of support is highly rated, with users noting prompt responses and effective solutions. Syncro, while also providing support, has received lower ratings in this area, suggesting that users may experience longer wait times or less satisfactory resolutions.
- G2 reviewers highlight NinjaOne's robust reporting features, which allow for easy generation of usage reports for project meetings. This capability is particularly beneficial for IT managers looking to present data effectively, whereas Syncro's reporting features are seen as less comprehensive.
- Users report that NinjaOne's asset management tools are highly effective, enabling easy tracking and management of devices. Syncro also offers asset management, but users have noted that NinjaOne's tools are more user-friendly and integrated, enhancing overall operational efficiency.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
NinjaOne
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.0
4,073
8.8
347
Ease of Use
9.1
4,115
8.8
355
Ease of Setup
9.1
3,866
8.7
314
Ease of Admin
9.1
3,083
8.9
257
Quality of Support
9.1
3,905
8.5
321
Has the product been a good partner in doing business?
9.4
3,016
9.1
252
Product Direction (% positive)
9.7
3,945
9.1
346
Features by Category
Administration
8.2
675
Not enough data
8.8
722
Not enough data
8.3
720
Not enough data
Service Desk
8.1
715
Not enough data
7.9
667
Not enough data
7.7
642
Not enough data
Management
8.3
637
Not enough data
9.0
641
Not enough data
8.7
614
Not enough data
8.8
615
Not enough data
8.4
590
Not enough data
Functionality
7.6
639
Not enough data
8.5
625
Not enough data
8.9
669
Not enough data
9.0
685
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.0
177
Not enough data
6.8
173
Not enough data
6.9
170
Not enough data
6.8
173
Not enough data
6.7
171
Not enough data
6.8
170
Not enough data
6.8
169
Not enough data
Compatibility
8.9
367
Not enough data
8.2
306
Not enough data
8.5
329
Not enough data
8.3
288
Not enough data
Management
Feature Not Available
Not enough data
8.4
305
Not enough data
8.7
303
Not enough data
8.9
345
Not enough data
9.2
365
Not enough data
Compliance
8.8
302
Not enough data
8.4
285
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.4
67
Not enough data
7.3
66
Not enough data
7.7
66
Not enough data
7.4
64
Not enough data
7.3
64
Not enough data
7.5
65
Not enough data
Functionality
8.3
92
Not enough data
8.7
348
Not enough data
9.0
388
Not enough data
8.5
354
Not enough data
Feature Not Available
Not enough data
Compatibility
Feature Not Available
Not enough data
8.6
356
Not enough data
8.3
330
Not enough data
Management
8.2
333
Not enough data
8.8
339
Not enough data
8.8
336
Not enough data
Agentic AI - Online Backup
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
2514
|
Verified
8.9
290
8.9
678
8.7
48
8.2
469
8.0
33
Monitoring and Management
9.4
2440
|
Verified
8.9
283
8.5
1939
8.5
279
8.7
2133
|
Verified
8.3
274
9.1
2452
|
Verified
8.2
282
8.5
530
8.9
41
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
507
8.8
45
Service Management
9.2
2336
|
Verified
8.7
278
8.1
471
8.1
34
7.6
572
8.8
56
Agentic AI - Remote Monitoring & Management (RMM)
7.5
525
5.6
27
7.0
468
5.3
26
7.3
480
5.9
28
6.9
459
5.4
27
6.9
456
5.1
26
7.0
464
5.0
26
7.1
460
5.1
26
Scope
8.7
427
Not enough data
8.9
454
Not enough data
Security
8.5
448
Not enough data
8.3
408
Not enough data
7.4
389
Not enough data
Management
8.9
431
Not enough data
8.7
431
Not enough data
8.7
414
Not enough data
8.7
413
Not enough data
7.8
374
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.3
171
Not enough data
7.1
169
Not enough data
7.3
170
Not enough data
7.2
167
Not enough data
7.0
165
Not enough data
7.2
169
Not enough data
7.2
170
Not enough data
Functionality
8.8
701
Not enough data
9.0
735
Not enough data
8.1
617
Not enough data
8.8
615
Not enough data
Monitoring - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
282
Not enough data
Management
8.3
572
Not enough data
8.2
586
Not enough data
7.6
539
Not enough data
Analytics - Network Monitoring
Feature Not Available
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Network Performance - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
AI Automation - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
9.3
571
|
Verified
Not enough data
9.2
569
|
Verified
Not enough data
8.5
511
|
Verified
Not enough data
7.2
200
Not enough data
Management Tools
8.3
504
Not enough data
8.7
515
|
Verified
Not enough data
8.5
489
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.6
99
Not enough data
7.5
97
Not enough data
7.8
96
Not enough data
7.3
95
Not enough data
7.2
95
Not enough data
7.3
94
Not enough data
7.5
93
Not enough data
Asset Inventory
9.0
1191
Not enough data
8.9
1168
Not enough data
7.7
1025
Not enough data
7.4
294
Not enough data
8.2
1070
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.5
241
Not enough data
7.3
227
Not enough data
7.4
224
Not enough data
7.2
222
Not enough data
7.1
218
Not enough data
7.1
224
Not enough data
7.1
222
Not enough data
Management
9.1
1159
Not enough data
8.7
1049
Not enough data
8.1
1008
Not enough data
8.2
1072
Not enough data
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
154
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
155
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
149
Not enough data
6.6
134
Administration
Not enough data
7.5
151
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
148
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
9.2
1731
8.4
203
8.7
1612
8.4
199
7.8
1420
7.2
181
9.2
1736
9.0
207
8.9
1533
8.2
196
8.8
1595
8.1
200
Maintenance
9.2
1749
8.9
213
7.7
1334
7.6
174
Communication
8.0
1432
8.0
191
Feature Not Available
5.1
162
Feature Not Available
5.0
163
7.2
1302
6.2
169
Security
8.3
1355
7.9
175
8.4
1391
8.0
179
Device Support
7.6
1363
6.6
179
8.4
1465
7.8
186
8.4
1437
7.7
190
Performance
8.2
1537
7.9
201
Functionality
8.9
334
Not enough data
7.9
296
Not enough data
8.1
298
Not enough data
8.6
322
Not enough data
Performance
8.8
321
Not enough data
8.6
308
Not enough data
Feature Not Available
Not enough data
8.6
309
Not enough data
Agentic AI - PC Backup
7.2
92
Not enough data
7.2
91
Not enough data
6.9
89
Not enough data
7.1
90
Not enough data
Generative AI
Feature Not Available
5.6
85
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.4
222
Not enough data
8.8
224
Not enough data
Operations - IT Documentation
8.4
225
Not enough data
8.9
239
Not enough data
8.4
227
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
67
Not enough data
7.4
70
Not enough data
7.4
68
Not enough data
Monitoring and Management - Autonomous Endpoint Management
9.0
129
Not enough data
8.2
77
Not enough data
8.1
79
Not enough data
9.1
116
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
465
Not enough data
Operating System
9.3
637
Not enough data
8.2
584
Not enough data
8.5
554
Not enough data
Management
8.7
571
Not enough data
8.4
501
Not enough data
8.4
498
Not enough data
8.3
492
Not enough data
8.5
509
Not enough data
Security
8.6
507
Not enough data
8.7
520
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.8
150
Not enough data
7.6
143
Not enough data
7.8
147
Not enough data
7.7
143
Not enough data
7.7
139
Not enough data
7.7
145
Not enough data
7.7
142
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
777
Not enough data
Platform
7.9
722
Not enough data
9.2
917
Not enough data
8.3
699
Not enough data
8.6
790
Not enough data
8.4
746
Not enough data
Security
8.8
810
Not enough data
9.2
922
Not enough data
7.7
690
Not enough data
8.8
753
Not enough data
8.2
706
Not enough data
Agentic AI - Enterprise IT Management
7.6
175
Not enough data
7.3
157
Not enough data
7.4
161
Not enough data
7.0
155
Not enough data
7.0
153
Not enough data
7.1
158
Not enough data
7.0
154
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
197
Not enough data
8.5
198
Not enough data
7.0
172
Not enough data
7.3
163
Not enough data
9.2
196
Not enough data
8.5
189
Platform
Not enough data
8.0
188
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NinjaOne and Syncro are categorized as Endpoint Management, Remote Support, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne is categorized as Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.0%
Computer & Network Security
13.4%
Hospital & Health Care
4.0%
Manufacturing
3.5%
Computer Software
2.8%
Other
49.4%
Information Technology and Services
53.8%
Computer & Network Security
25.3%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
What is Synchro software used for?
3 Comments
SS
It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to. Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
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