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NinjaOne
NinjaOne
(3,491)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
Syncro
Syncro
(397)
4.5 out of 5
Syncro
By Servably
Optimized for quick response
At a Glance
NinjaOne
NinjaOne
Star Rating
(3,491)4.7 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
Syncro
Syncro
Star Rating
(397)4.5 out of 5
Market Segments
Small-Business (89.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to Syncro. Users appreciate its robust features, such as remote access and patch management, which are highlighted as essential for daily operations.
  • Users say that NinjaOne's implementation process is notably smooth, with many praising its intuitive onboarding wizard. In contrast, some Syncro users have mentioned challenges with setup, indicating that NinjaOne may be the better choice for those prioritizing ease of implementation.
  • Reviewers mention that NinjaOne offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have noted that they feel well-supported, which is crucial for maintaining productivity, while Syncro's support has received mixed feedback.
  • According to verified reviews, NinjaOne's user interface is frequently praised for its ease of use, making it a preferred choice for teams that require quick access to features. Syncro, while functional, has received comments about its interface being less intuitive, which can slow down user efficiency.
  • Users highlight NinjaOne's comprehensive remote monitoring capabilities, which are essential for proactive IT management. Reviewers have noted the effectiveness of its built-in automations and scripting features, whereas Syncro's monitoring tools, while useful, do not match the same level of sophistication.
  • G2 reviewers indicate that NinjaOne's reporting features are well-received, providing valuable insights into device performance and management. In comparison, Syncro's reporting capabilities have been described as less robust, which may limit users' ability to analyze their IT environment effectively.
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
Syncro
Core
$129.00
Per Month
Browse all 2 pricing plans
Free Trial
NinjaOne
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.0
3,274
8.8
339
Ease of Use
9.1
3,309
8.8
346
Ease of Setup
9.1
3,094
8.7
305
Ease of Admin
9.1
2,928
8.9
254
Quality of Support
9.1
3,138
8.5
313
Has the product been a good partner in doing business?
9.4
2,862
9.1
249
Product Direction (% positive)
9.7
3,254
9.0
337
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
7.9
732
Not enough data
Administration
8.2
649
Not enough data
8.7
675
Not enough data
8.2
678
Not enough data
Service Desk
8.0
670
Not enough data
7.8
650
Not enough data
7.7
629
Not enough data
Management
8.3
621
Not enough data
9.0
626
Not enough data
8.7
603
Not enough data
8.8
603
Not enough data
8.4
584
Not enough data
Functionality
7.5
613
Not enough data
8.5
611
Not enough data
8.8
638
Not enough data
8.9
650
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
173
Not enough data
6.7
171
Not enough data
6.8
169
Not enough data
6.7
170
Not enough data
6.6
169
Not enough data
6.7
167
Not enough data
6.7
166
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
8.1
329
Not enough data
Compatibility
8.8
313
Not enough data
8.1
285
Not enough data
8.3
289
Not enough data
8.2
274
Not enough data
Management
Feature Not Available
Not enough data
8.3
286
Not enough data
8.6
288
Not enough data
8.8
308
Not enough data
9.2
307
Not enough data
Compliance
8.7
282
Not enough data
8.4
274
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
62
Not enough data
7.2
62
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
8.1
387
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
337
Not enough data
9.0
356
Not enough data
8.5
341
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
345
Not enough data
8.6
335
Not enough data
8.3
325
Not enough data
Management
8.2
325
Not enough data
8.8
327
Not enough data
8.7
327
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.2
71
Not enough data
7.3
71
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
7.9
2,104
7.4
298
Inventory Management - Remote Monitoring & Management (RMM)
9.3
2031
|
Verified
8.9
289
8.6
507
8.7
46
8.1
440
8.0
32
Monitoring and Management
9.3
2018
|
Verified
8.8
282
8.4
1830
8.5
277
8.6
1913
|
Verified
8.2
272
9.0
2042
|
Verified
8.1
280
8.3
451
8.8
39
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.5
456
8.7
42
Service Management
9.1
1954
|
Verified
8.7
275
8.0
439
8.1
32
7.2
457
9.0
51
Agentic AI - Remote Monitoring & Management (RMM)
7.3
466
5.8
26
7.0
460
5.5
25
7.1
458
6.0
26
6.8
450
5.6
26
6.8
450
5.3
25
6.9
447
5.2
25
6.9
444
5.3
25
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.9
430
Not enough data
Scope
8.7
406
Not enough data
8.8
417
Not enough data
Security
8.5
412
Not enough data
8.2
384
Not enough data
7.4
374
Not enough data
Management
8.8
404
Not enough data
8.6
401
Not enough data
8.6
394
Not enough data
8.7
395
Not enough data
7.7
368
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
166
Not enough data
7.1
165
Not enough data
7.2
165
Not enough data
7.1
163
Not enough data
6.9
163
Not enough data
7.1
164
Not enough data
7.1
166
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
7.5
696
Not enough data
Functionality
8.8
662
Not enough data
8.9
683
Not enough data
8.0
614
Not enough data
8.8
609
Not enough data
Monitoring - Network Monitoring
7.5
248
Not enough data
7.7
251
Not enough data
8.3
257
Not enough data
Management
8.2
570
Not enough data
8.2
582
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
239
Not enough data
6.8
237
Not enough data
Security - Network Monitoring
7.7
242
Not enough data
7.1
239
Not enough data
7.1
239
Not enough data
Network Performance - Network Monitoring
6.9
240
Not enough data
7.4
242
Not enough data
AI Automation - Network Monitoring
6.4
229
Not enough data
6.3
229
Not enough data
6.3
228
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.4
123
Not enough data
6.7
126
Not enough data
6.6
122
Not enough data
6.4
121
Not enough data
6.5
122
Not enough data
6.4
123
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
7.9
573
Not enough data
Monitoring
9.2
556
|
Verified
Not enough data
9.1
554
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
195
Not enough data
Management Tools
8.2
494
Not enough data
8.6
506
|
Verified
Not enough data
8.5
486
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
94
Not enough data
7.4
93
Not enough data
7.7
92
Not enough data
7.2
92
Not enough data
7.1
92
Not enough data
7.3
91
Not enough data
7.4
90
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.8
1,168
Not enough data
Asset Inventory
8.9
1129
Not enough data
8.8
1119
Not enough data
7.7
1017
Not enough data
Feature Not Available
Not enough data
8.2
1048
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
226
Not enough data
7.2
222
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.0
216
Not enough data
7.0
219
Not enough data
7.0
216
Not enough data
Management
9.1
1096
Not enough data
8.7
1030
Not enough data
8.1
990
Not enough data
8.2
1039
Not enough data
Professional Services AutomationHide 35 FeaturesShow 35 Features
Not enough data
6.6
171
Customer Management
Not enough data
8.4
156
Not enough data
7.0
146
Not enough data
6.3
144
Not enough data
7.4
152
Project Management
Not enough data
6.2
147
Not enough data
6.2
148
Not enough data
6.6
144
Not enough data
6.6
143
Accounting
Not enough data
6.9
144
Not enough data
7.7
153
Not enough data
7.3
152
Not enough data
6.4
138
Not enough data
6.1
136
Portfolio Management
Not enough data
6.3
136
Not enough data
6.2
135
Not enough data
6.3
137
Not enough data
6.2
133
Analytics
Not enough data
6.2
132
Not enough data
7.3
146
Not enough data
6.6
133
Administration
Not enough data
7.5
149
Not enough data
7.3
146
Not enough data
8.0
146
Platform
Not enough data
7.7
142
Not enough data
6.9
131
Not enough data
9.0
146
Not enough data
6.8
142
Not enough data
5.0
133
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Remote SupportHide 18 FeaturesShow 18 Features
8.4
1,658
7.5
222
Administration
9.2
1572
8.4
204
8.7
1517
8.4
200
7.8
1406
7.2
182
9.2
1577
8.9
208
8.9
1474
8.2
197
8.8
1516
8.1
201
Maintenance
9.1
1556
8.8
214
7.7
1320
7.6
175
Communication
7.9
1374
8.0
192
Feature Not Available
5.2
163
Feature Not Available
5.1
164
7.2
1291
6.2
170
Security
8.3
1336
7.9
176
8.4
1365
8.0
180
Device Support
7.6
1335
6.6
180
8.4
1411
7.7
187
8.4
1392
7.7
191
Performance
8.2
1468
7.8
202
PC BackupHide 12 FeaturesShow 12 Features
7.9
335
Not enough data
Functionality
8.8
319
Not enough data
7.9
289
Not enough data
8.0
293
Not enough data
8.5
306
Not enough data
Performance
8.7
313
Not enough data
8.5
299
Not enough data
Feature Not Available
Not enough data
8.6
302
Not enough data
Agentic AI - PC Backup
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
5.7
85
Generative AI
Feature Not Available
5.7
85
IT DocumentationHide 6 FeaturesShow 6 Features
8.5
225
Not enough data
Management and Discovery - IT Documentation
8.3
219
Not enough data
8.3
218
Not enough data
8.7
220
Not enough data
Operations - IT Documentation
8.3
218
Not enough data
8.8
221
Not enough data
8.3
219
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
7.9
85
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
63
Not enough data
7.2
64
Not enough data
7.1
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
85
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
77
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.1
484
Not enough data
Platform - Mobile Device Management (MDM)
8.5
429
Not enough data
Operating System
9.1
484
Not enough data
8.0
473
Not enough data
8.2
455
Not enough data
Management
8.5
458
Not enough data
8.2
435
Not enough data
8.2
433
Not enough data
8.1
432
Not enough data
8.3
436
Not enough data
Security
8.5
441
Not enough data
8.5
443
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
138
Not enough data
7.6
137
Not enough data
7.6
138
Not enough data
7.6
136
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.8
772
Not enough data
Analysis
8.0
706
Not enough data
Platform
7.8
688
Not enough data
9.0
738
Not enough data
8.2
672
Not enough data
8.5
712
Not enough data
8.3
693
Not enough data
Security
8.7
723
Not enough data
9.2
762
Not enough data
7.6
665
Not enough data
8.7
691
Not enough data
8.1
675
Not enough data
Agentic AI - Enterprise IT Management
7.3
157
Not enough data
7.2
151
Not enough data
7.3
154
Not enough data
6.9
151
Not enough data
6.9
150
Not enough data
6.9
149
Not enough data
6.9
148
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
8.2
208
Administration
Not enough data
8.4
188
Not enough data
8.6
197
Not enough data
8.5
198
Not enough data
7.0
172
Not enough data
7.3
163
Not enough data
9.2
196
Not enough data
8.5
189
Platform
Not enough data
8.0
188
Not enough data
Feature Not Available
Not enough data
8.0
187
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
Syncro
Syncro
NinjaOne and Syncro are categorized as Endpoint Management, Remote Support, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne
Syncro
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
43.1%
Mid-Market(51-1000 emp.)
50.2%
Enterprise(> 1000 emp.)
6.8%
Syncro
Syncro
Small-Business(50 or fewer emp.)
89.8%
Mid-Market(51-1000 emp.)
9.1%
Enterprise(> 1000 emp.)
1.1%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
26.5%
Computer & Network Security
12.7%
Hospital & Health Care
4.2%
Manufacturing
3.8%
Computer Software
2.9%
Other
49.9%
Syncro
Syncro
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.1%
Alternatives
NinjaOne
NinjaOne Alternatives
Atera
Atera
Add Atera
TeamViewer
TeamViewer
Add TeamViewer
LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Pulseway
Pulseway
Add Pulseway
Syncro
Syncro Alternatives
Atera
Atera
Add Atera
Datto RMM
Datto RMM
Add Datto RMM
SuperOps
SuperOps
Add SuperOps
Pulseway
Pulseway
Add Pulseway
Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
Nathan S.
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting. It also integrates...Read more
See all discussions
Syncro
Syncro Discussions
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
Nick P.
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
See all discussions
Ask NinjaOne a QuestionContact NinjaOne
Ask Syncro a QuestionContact Syncro

Spotlight Categories

Add Product
NinjaOne
NinjaOne
Optimized for quick response
Syncro
Syncro
Optimized for quick response