Syncro Features
Administration (16)
Usage Information
Based on 186 Syncro reviews. Offers visibility into employee device activity
Integrations
Allows for integration of support, chat, diagnostic or other IT management tools This feature was mentioned in 193 Syncro reviews.
Diagnostics
Provides administrators with performance information to This feature was mentioned in 194 Syncro reviews.
Session Recording
Provides the ability to record remote access and support sessions 170 reviewers of Syncro have provided feedback on this feature.
Session Transfer
Allows remote access and support sessions to be transferred between users 161 reviewers of Syncro have provided feedback on this feature.
Unattended Access
Allows administrators access to devices, regardless of end-user's presence 192 reviewers of Syncro have provided feedback on this feature.
File Sharing
Allows remote users to share files with other remote users This feature was mentioned in 186 Syncro reviews.
Standard Integrations
Provides standard connectors for popular Finance, Payroll, HRMS and CRM systems 146 reviewers of Syncro have provided feedback on this feature.
Workflow
Defines rules and workflows for submission and approval of tasks, activities, expenses, or requisitions. This feature was mentioned in 144 Syncro reviews.
Access Management
Grant access to select data, features, objects, etc. based on access rights by users, user role, groups, etc. This feature was mentioned in 143 Syncro reviews.
Screen Sharing
Provides screen sharing options to allow access to view or control real-time activities. 200 reviewers of Syncro have provided feedback on this feature.
File Sharing
Based on 198 Syncro reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording
Provides the ability to record remote access and support sessions. This feature was mentioned in 180 Syncro reviews.
Unattended Remote Access
Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 205 Syncro reviews.
Multi - Session Handling
Provides multiple technician support simultaneously. 194 reviewers of Syncro have provided feedback on this feature.
Multi-Monitor Support
Allows users to switch between multiple end users’ monitors with a single click. 199 reviewers of Syncro have provided feedback on this feature.
Platform (7)
Cross-Platform Access
Based on 185 Syncro reviews. Allows remote usage and access across a range of operating systems and device types
Applications Management
Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 183 Syncro reviews.
APIs
Provide Application Programming Interfaces (APIs) to enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 140 Syncro reviews.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 128 Syncro reviews.
Performance and Reliability
As reported in 143 Syncro reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Mobile
Based on 140 Syncro reviews. Allows software to be easily used on multiple mobile devices including phones and tablets.
Offline Access
Based on 131 Syncro reviews. Ability to create and access tasks, transactions and reports while not connected to internet.
Inventory Management - Remote Monitoring & Management (RMM) (3)
Device Management
Based on 283 Syncro reviews. Unifies endpoint management of employee devices
Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network This feature was mentioned in 44 Syncro reviews.
ITIL Policy Compliance
Based on 31 Syncro reviews. Supports implementation and adherence to ITIL processes and regulations
Monitoring and Management (5)
Remote Monitoring
Monitor IT asset activity remotely from an administrator terminal. 277 reviewers of Syncro have provided feedback on this feature.
Asset Tracking
Tracks IT assets and financial data. 273 reviewers of Syncro have provided feedback on this feature.
Application Deployment
Based on 268 Syncro reviews. Releases applications for access on desktop or mobile devices.
Patch Management
Based on 275 Syncro reviews. Automates the updating of security measures on enterprise devices.
Asset Tracking
Based on 37 Syncro reviews. Tracks IT assets including financial and lifecycle data.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery 41 reviewers of Syncro have provided feedback on this feature.
Service Management (3)
Remote Access
As reported in 270 Syncro reviews. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.
Service Management (Issue Prioritization)
Based on 31 Syncro reviews. Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments 48 reviewers of Syncro have provided feedback on this feature.
Customer Management (4)
Customer Profiles
Based on 153 Syncro reviews. Maintains a central repository of customer information and communications.
Sales
As reported in 144 Syncro reviews. Identify sales opportunities and manage leads pipelines by customer or region.
Marketing
Create and manage marketing campaigns and track their performance 142 reviewers of Syncro have provided feedback on this feature.
Client Portal
Provides a portal for clients to view project progress, budgets, resources, project documents, etc. This feature was mentioned in 149 Syncro reviews.
Project Management (4)
Project Planning
Based on 144 Syncro reviews. Generate plans that define tha main activities and resources needed for a project
Project Tracking
Monitor the progress or all tasks and activities that are part of a project This feature was mentioned in 145 Syncro reviews.
Resource Definition
Contains library of skills and resources to allow project managers to find and assign to projects. 142 reviewers of Syncro have provided feedback on this feature.
Resource Management
As reported in 141 Syncro reviews. Provides functionality to assign resources to projects based on current and forecasted load, skills, role, etc.
Accounting (5)
Revenue Recognition
As reported in 142 Syncro reviews. Automate revenue recogniton by project, portfolio, or milestone and deliverable.
Invoice Management
Ability to create and send electronic invoices, including templates that can be customized/branded. This feature was mentioned in 147 Syncro reviews.
Payments
Based on 148 Syncro reviews. Accepts multiple types of payments from clients and match with invoices.
Project Accounting
As reported in 136 Syncro reviews. Deliver features to track and manage costs and revenues by project.
Budget Tracking
Based on 134 Syncro reviews. Enables accountants and project managers to track and manage budgets.
Portfolio Management (4)
Portfolio Definition
Define multiple types of portfolios for projects, programs, and services. This feature was mentioned in 134 Syncro reviews.
Portfolio Performance
Monitor the performance of different types of portfolios and programs. This feature was mentioned in 133 Syncro reviews.
Risk
Identify risks that may negatively impact the performance of a portfolio of projects. 134 reviewers of Syncro have provided feedback on this feature.
Portfolio Mix
Based on 131 Syncro reviews. Create the optimal mix of portfolios to achieve operational and financial goals.
Analytics (3)
Forecasting
Provides ability for project managers to forecast resources, revenue, expenses using reports and manual adjustments. This feature was mentioned in 130 Syncro reviews.
Reporting
Based on 143 Syncro reviews. Access pre-built and custom reports and dashboards that can be configured by users.
KPIs
Based on 131 Syncro reviews. Include business and financial KPIs that are specific to project and portfolio management .
Maintenance (2)
Remote Reboot
As reported in 211 Syncro reviews. Remotely wake, restart, and install applications on sleeping devices.
Remote Printing
As reported in 173 Syncro reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (4)
Text Chat
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 191 Syncro reviews.
VoIP
Based on 162 Syncro reviews. Provides voice over IP calling solutions.
Video Conference Call
Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 163 Syncro reviews.
Screen Annotations
Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 169 Syncro reviews.
Security (2)
Data Encryption
Implements encryption standards to secure data both in transit and at rest. 174 reviewers of Syncro have provided feedback on this feature.
Compliance
Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 178 Syncro reviews.
Device Support (3)
Mobile Device Access
As reported in 179 Syncro reviews. Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support
Provides support across iOS, Mac, Android, PC and other devices. 185 reviewers of Syncro have provided feedback on this feature.
Cross-Platform
As reported in 189 Syncro reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Performance (1)
Reporting
Based on 200 Syncro reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Generative AI (3)
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 85 Syncro reviews.
AI Text Generation
As reported in 51 Syncro reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. 49 reviewers of Syncro have provided feedback on this feature.
Artificial Intelligence - Professional Services Automation (3)
Predictive Forecasting
Based on 12 Syncro reviews. Predicts project profitability, revenue, and resource utilization based on historical data and current trends.
Smart task suggestions
Gives task and resource allocation suggestions based on project context. This feature was mentioned in 13 Syncro reviews.
Automated workflows
Based on 15 Syncro reviews. Automates time-tracking, invoicing, and expense reporting.
Agentic AI - Remote Monitoring & Management (RMM) (7)
Autonomous Task Execution
As reported in 26 Syncro reviews. Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 25 Syncro reviews. Ability to break down and plan multi-step processes
Cross-system Integration
As reported in 26 Syncro reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience 26 reviewers of Syncro have provided feedback on this feature.
Natural Language Interaction
As reported in 25 Syncro reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Based on 25 Syncro reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 25 Syncro reviews.
Agentic AI - Professional Services Automation (2)
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 13 Syncro reviews.
Proactive Assistance
As reported in 12 Syncro reviews. Anticipates needs and offers suggestions without prompting





