[ Syncro Reviews ](https://www.g2.com/products/syncro/reviews) [ Syncro Reviews ](https://www.g2.com/products/syncro/reviews) # Syncro Features ##### ## Administration (27) Usage Information Offers visibility into employee device activity Active Directory Integration Integrates with Active Directory Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Digitally share screen view with others File Transfer Move files across different systems or networks Third-Party Integrations Set up connections to third-party platforms to improve business processes Standard Integrations Provides standard connectors for popular Finance, Payroll, HRMS and CRM systems Workflow Defines rules and workflows for submission and approval of tasks, activities, expenses, or requisitions. Access Management Grant access to select data, features, objects, etc. based on access rights by users, user role, groups, etc. Email Management Manage, store and organize emails within the system or via third-party apps Workflow Management Create, design and manage workflows for repetitive tasks Task Management Create, manage and track all task activities and progression Portfolio Management Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Calendar Management Track and manage schedules and meetings via an integrated calendar Timesheet Management Track the amount of time spent on a job or task Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Platform (9) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Applications Management Centrally manages, configures, and oversees applications on employee devices Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Multiple Monitor Access Access multiple screens from one centralized location APIs Provide Application Programming Interfaces (APIs) to enable integration of data, logic, objects, etc. with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Mobile Allows software to be easily used on multiple mobile devices including phones and tablets. Offline Access Ability to create and access tasks, transactions and reports while not connected to internet. Show More ##### ## Security (8) Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications File Management Create, save, and store files Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Print Management Helps control, track and monitor printing processes User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (7) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Task Management Create, manage and track all task activities and progression Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Show More ##### ## Monitoring and Management (21) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Support Ticket Management Allow customers/users to submit support queries and service requests Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Activity Tracking Track and document all activities across devices, networks, and other systems Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Inventory Management Track and manage inventory levels to maintain proper supply Contract/License Management Track, store, and access client contracts or licenses Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (5) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Show More ##### ## Customer Management (4) Customer Profiles Maintains a central repository of customer information and communications. Sales Identify sales opportunities and manage leads pipelines by customer or region. Marketing Create and manage marketing campaigns and track their performance Client Portal Provides a portal for clients to view project progress, budgets, resources, project documents, etc. Show More ##### ## Project Management (8) Project Planning Generate plans that define tha main activities and resources needed for a project Project Tracking Monitor the progress or all tasks and activities that are part of a project Resource Definition Contains library of skills and resources to allow project managers to find and assign to projects. Resource Management Provides functionality to assign resources to projects based on current and forecasted load, skills, role, etc. Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Progress Tracking Reporting on how each user, task or process has advanced since its initiation Project Time Tracking Measure time to completion or hours worked for projects Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Show More ##### ## Accounting (10) Revenue Recognition Automate revenue recogniton by project, portfolio, or milestone and deliverable. Invoice Management Ability to create and send electronic invoices, including templates that can be customized/branded. Payments Accepts multiple types of payments from clients and match with invoices. Project Accounting Deliver features to track and manage costs and revenues by project. Budget Tracking Enables accountants and project managers to track and manage budgets. Time & Expense Tracking Log and record hours worked and costs spent to assist in billing and invoicing Activity Tracking Track and document all activities across devices, networks, and other systems Billable Items Tracking Track the list of items required to be billed/invoiced to clients Document Management Store, manage, and track all electronic documents in a centralized location Multiple Projects Ability to handle several projects simultaneously Show More ##### ## Portfolio Management (4) Portfolio Definition Define multiple types of portfolios for projects, programs, and services. Portfolio Performance Monitor the performance of different types of portfolios and programs. Risk Identify risks that may negatively impact the performance of a portfolio of projects. Portfolio Mix Create the optimal mix of portfolios to achieve operational and financial goals. Show More ##### ## Analytics (4) Forecasting Provides ability for project managers to forecast resources, revenue, expenses using reports and manual adjustments. Reporting Access pre-built and custom reports and dashboards that can be configured by users. KPIs Include business and financial KPIs that are specific to project and portfolio management . Real-Time Reporting Active reporting of data and metrics Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (4) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Video Support Supports various video file formats Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Generative AI (5) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Proposal Generation Create proposals based on costs of labor and materials Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Artificial Intelligence - Professional Services Automation (3) Predictive Forecasting Predicts project profitability, revenue, and resource utilization based on historical data and current trends. Smart task suggestions Gives task and resource allocation suggestions based on project context. Automated workflows Automates time-tracking, invoicing, and expense reporting. Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Professional Services Automation (2) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Additional Functionality (128) Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Chat/Messaging Communicate using direct chat or messages within the system Whiteboard Allows multiple users to simultaneously annotate on a digital whiteboard AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Secure Data Storage Securely stores data to prevent data loss or breaches Customizable Branding Add customized logos and colors to align with company branding Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Remote Printing Print remote documents from multiple devices Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Desktop Virtualization Creates virtual version of end user's desktop environment or operating system Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Monitoring Active monitoring of systems, applications, or networks Activity Tracking Track and document all activities across devices, networks, and other systems Remote Update/Installation Deploy updates or install new software remotely Event Logs A chronological record of actions or occurrences within a network, software, or process Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Secure Login At least a username and password is required to access the system Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Real-Time Data Receive data and information in real time Uptime Reporting Track the availability time for a designated network or website over a given period of time Live Chat Ability to chat online in real time Generative AI Use AI to generate content in the form of text, images, videos, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Authentication Verify the identity of users/devices to enable secure access Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Diagnostics Tools Access system information, including hardware and software configuration, to perform diagnostics Summary Reports Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Updates Receive system updates as soon as any changes are made Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Gantt/Timeline View Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Quotes/Estimates Generate quotes or estimates for customers Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Customizable Fields Customize data fields to support various needs and use cases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Billing & Invoicing Create, manage, and send invoices or bills to customers Approval Process Control Manage the process of evaluating documents or requests submitted for approval Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Project Templates Pre-designed project plans that can be customized Task Scheduling Track and manage the scheduling of tasks Real-Time Data Receive data and information in real time Document Storage Store and organize documents in a centralized system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Audit Trail A record of all activities within the system, including user access, changes made, etc. Build Automation Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Scheduling Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs API Application programming interface that allows for integration with other systems/databases Real-Time Reporting Active reporting of data and metrics Billing & Invoicing Create, manage, and send invoices or bills to customers Anti Virus Prevents, detects and removes malware Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Event Logs A chronological record of actions or occurrences within a network, software, or process Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Analytics Analyze and gain insights into data in real-time Backup and Recovery Create backups and provide methods to recover deleted/lost data CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Real-Time Updates Receive system updates as soon as any changes are made AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Task Scheduling Track and manage the scheduling of tasks Automatic Backup Data is backed up automatically to prevent data loss Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Vulnerability Scanning Discover patch statuses and vulnerabilities For MSPs Intended to be used by managed service providers Customizable Branding Add customized logos and colors to align with company branding Real-time Alerts Receive notification of issues as soon as they occur Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Data Receive data and information in real time Access Controls/Permissions Define levels of authorization for access to specific files or systems Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Network Security Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Uptime Reporting Track the availability time for a designated network or website over a given period of time Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On Allow users to access multiple services after entering their login credentials once Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Summary Reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Session Transfer Transfer a support session to another team member Remote Update/Installation Deploy updates or install new software remotely Audit Trail A record of all activities within the system, including user access, changes made, etc. Customizable Branding Add customized logos and colors to align with company branding Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Updates Receive system updates as soon as any changes are made Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Management Create, design and manage workflows for repetitive tasks Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information API Application programming interface that allows for integration with other systems/databases Support Ticket Management Allow customers/users to submit support queries and service requests Access Controls/Permissions Define levels of authorization for access to specific files or systems Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Conferencing Connect with meeting participants remotely over video Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Third-Party Integrations Set up connections to third-party platforms to 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