--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 508 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 508 scale: '5' date_modified: '2026-07-15' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 508 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users love the **ease of use** of Syncro, making remote support and client communication seamless and efficient. (237 reviews) - Users appreciate the **robust features** of Syncro, enhancing efficiency with easy setup and extensive support resources. (159 reviews) - Users commend the **easy setup** of Syncro, finding the process straightforward and beginner-friendly. (111 reviews) - Users love the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining processes effectively. (106 reviews) - Users commend the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users note the **lack of support for Linux distros** and advanced features like real-time messaging and time tracking. (105 reviews) - Users find that **improvement is needed** in Syncro's interface, responsiveness, and integration with Xero for invoicing. (78 reviews) - Users find **feature limitations** frustrating, especially regarding UI, Linux support, and limited reporting capabilities. (70 reviews) - Users often face **feature issues** with Syncro's outdated interface and limited options for customization and reporting. (61 reviews) - Users find **Syncro's automation and customization capabilities lacking** , which complicates workflow and efficiency at scale. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. Easy to Set Up, Integrates Smoothly, and Great Value for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Josh H. | Head of Service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** From a helpdesk management perspective, it has been easy to setup and manage a system that works for us as an MSP, and mould Syncro to our processes. It has integrated well with our other 3rd party tools like Xero for accounts and invoicing. Onboarding new customers is easy and with the policy features it makes rolling out our stack easier. Overall it has been a great tool for us at a good price point. **What do you dislike about Syncro?** The main areas of Syncro that we have issues with are the time tracking modules, which is an area we have turned to a 3rd party tool for. So that we have a single tracker per tech and can then assign time to tickets. In a similar way, from an account and billing perspective, we find it slow and challenging to easily add billable time or charges to tickets in an automated way or in bulk. There is no easy way to add bulk charges accross multiple tickets, or add a specific product with set time/quantity based on time spent. Improvements here would cut a lot of admin time for us. We would also like a better quote/sales module as this is something that we use 3rd party tools for. **What problems is Syncro solving and how is that benefiting you?** Overall Syncro solves a lot of our issues, as it is a single pane of glass for the majority of our MSP work. The general ticket system is great and has allowed us to work too defined processing in our helpdesk, making techs efficient and catch tickets quickly and easily. It solved a lot of our issues with easy recurring invoicing and billing, the recurring invoice and contract section has helped us get consistent and easy revenue through the company. ### 2. All-in-One Ticketing and Inventory Solution **Rating:** 5.0/5.0 stars **Reviewed by:** slade@caw.co.nz S. | Client Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I love using Syncro because it's our main ticketing system and central hub for various needs like inventory tracking, invoicing, and estimates, all in one place. Its simplicity is a big deal for me; everything is exactly where I expect it to be, which is great for learning and teaching others how to use it. I've never needed to ask for help to find anything, which speeds up our workflow and saves time. **What do you dislike about Syncro?** There are a few small things that bother me about Syncro, mostly cosmetic issues. The site can be a bit glitchy sometimes, but it's not a dealbreaker for me. I wish there were more customization options for users, and I'd like the ability to create more granular reports. It would be helpful to see exactly what was the most popular service or product from a specific customer over a specific time period. Also, we use Syncro for patch management, but it doesn't work very well. **What problems is Syncro solving and how is that benefiting you?** Syncro simplifies our operations by centralizing ticketing, inventory, invoicing, and more. Its intuitive design speeds up the workflow and saves time since I don't need help finding things. ### 3. Effortless Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya R. | L2 Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Syncro?** I like that Syncro’s ticketing system works like a dream for our use case, along with the RMM and scripting features. Together, these tools help our MSP deliver strong customer service. In particular, the scripting engine has been a game-changer for my day-to-day workflow. I’ve used it to automate remote monitoring tasks across our corporate server infrastructure, saving me hours of manual maintenance each week. The RMM’s visibility was also instrumental during a recent project in which I carried out a live file server migration; it let me monitor the data cutover smoothly and avoid user data drift. On top of that, I found Syncro’s initial setup to be a breeze. **What do you dislike about Syncro?** Management of Linux devices. I think it would be better if they reduced the number of required services, since some of them may interfere with development tools. Have noticed issue with Wayland **What problems is Syncro solving and how is that benefiting you?** Syncro has significantly improved our helpdesk efficiency and supports our MSP in delivering strong customer service. The ticketing system, RMM, and scripting tools make it easier to stay organized, keep work on track, and handle support requests smoothly from start to finish. We use API keys to script automation via python and it works like a dream. **Official Response from Jessica Jiang:** > Hey Aditya, thanks for taking the time to write this up! Really glad to hear the ticketing system, RMM, and scripting features are hitting the mark for your MSP. Knowing those tools are helping your team deliver solid customer service is exactly what we're building toward, and it's great that setup was smooth from the start. On the Linux side, that's fair feedback. We know the current agent footprint can feel heavy in environments where dev tools are in the mix, and it's something the team is aware of as we think about how Linux support evolves. If you haven't already, the Syncro Community is a good place to share specifics or upvote related feature requests so the product team can see what's top of mind for partners like you. We're grateful for partners like you who help us keep improving! ### 4. Powerful Ticket Filtering and Secure Script Variables **Rating:** 4.0/5.0 stars **Reviewed by:** Niall H. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence. **What do you dislike about Syncro?** I wish there was autocomplete for certain programming languages within the script editor. I feel that powershell scripts and python scripts are so ubiquitous that not having autocomplete for the standard library is a shame. I tend to write my scripts in visual studio and awkwardly copy paste them over. **What problems is Syncro solving and how is that benefiting you?** Syncro helps me keep track of what I need to do and where I need to go. The calendar feature is useful for when I get scheduled for things I can see visually how much of my day I should be spending where. ### 5. User-Friendly App that is great for a team in a business **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Service desk analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Syncro?** It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks. The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team. Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. **What do you dislike about Syncro?** When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. **What problems is Syncro solving and how is that benefiting you?** It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. **Official Response from Jessica Jiang:** > Hey Michael, thanks for taking the time to write this up! Really glad to hear the layout, calendar integration, and overall speed are hitting the mark for your team. Having tickets, schedules, and device alerts all in one place is exactly the kind of workflow efficiency we aim for, and it sounds like the worksheet feature for multi-step tasks is proving useful too. That feedback is noted, and if you're not already in the Syncro Community, it's a great place to follow product updates and connect with other MSPs who've navigated similar things. Glad to have you with us, and thanks for taking the time to share your experience! ### 6. Reliable Remote Management Tool with Excellent Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Ross W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Syncro?** I find Syncro's GUI and user experience to be excellent. It's very fast and I never have issues, making it very reliable. I also appreciate how easy it is to integrate with other systems. The overall system is great and I absolutely love the pricing model. It's incredibly easy to use with not a large learning curve to figure out how it works. The background tools for remote administration are great, and we love that the pricing model means we don't get charged for every endpoint, making things easier to administer and keeping our customers happy. The initial setup of Syncro was extremely easy. **What do you dislike about Syncro?** I wish the billing system was better and more integrated with Bitdefender. It's easy to install it, but the systems are still separate, and we need to sign in to another platform for higher-level administration and removal tasks. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for centralized cloud management and remote control access to customers. It's easy to use with no large learning curve, and we love the pricing model which simplifies administration and keeps customers happy. **Official Response from Jessica Jiang:** > Hey Ross, We’re so glad to hear that you found the setup process easy! I also appreciate your feedback regarding the Bitdefender EDR integration. We’re constantly working with our security partners to expand the capabilities offered. We’re committed to your success and are so glad to have you as a Syncro Partner. ### 7. Intuitive, Responsive, and Great Integrations—Syncro Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** Intuitive UI/UX makes it easy to pick Syncro up and figure out how to use it. System is really responsive with great integrations that allows you to manage multiple tools (think backups, anti-virus, and M365) to be managed through a single platform. We haven't had the need to reach out to support as Syncro just works and any issues that came up, we were able to address internally. You are 100% making your worth of money with Syncro. **What do you dislike about Syncro?** The main issue we have is with lack of some features when it comes to rules and automation tasks. None of the issues are major enough to cause a headache but would be a "nice to have". For example, as it stands Ticket Rules only support "AND" so you can't have multiple options defined in a single rule if you only need one of them to work, forcing you to make multiple rules instead of one. **What problems is Syncro solving and how is that benefiting you?** With Synco, we are able to manage all our clients using different Operating Systems (Windows, Mac, Linux) through a single platform. ### 8. Intuitive Interface and Efficient Scripting, Lacks Robust Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** I find Syncro really easy to use, which is great for managing my IT Support business. The platform provides fast support for customers and is easy to understand. What I like most is the interface; it is straightforward even for new hires, which means we can get up and running with very minimal training time. The scripting feature is super easy, it executes quickly, and can be scheduled at convenient times. It makes deploying scripts to endpoints easy to build, test, and deploy. **What do you dislike about Syncro?** I think Syncro could improve its payment processors because there aren't many affordable options, and it lacks historical performance reports. The reports in general aren't really that useful, and there aren't many ACH options from reliable providers. **What problems is Syncro solving and how is that benefiting you?** I find Syncro's ease of use helps provide a fast support platform and easy understanding. The interface enables quick training for new hires, and scripting is easy and fast, simplifying deployments. **Official Response from Jessica Jiang:** > Hello there! I am so grateful to have you as a Syncro Partner for over three years! ✨ Hearing that we are still a "life saver" for you and that our interface and uptime have remained reliable is a huge win for us. I’m especially glad that our per-user pricing and easy-to-use scripting continue to provide the value and time savings you need to stay flexible. We are continuously looking at ways to refine these financial workflows, like our recurring billing and one-click invoicing from tickets, to ensure they feel as intuitive as our scripting and data fields. Your long-term perspective is invaluable to us as we work to make those transitions even faster. Thank you for being such a long-standing Syncro Partner. We look forward to supporting your business for many more years to come! ### 9. User-Friendly and Efficient for Daily IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** steve t. | IT coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. **What do you dislike about Syncro?** I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to access and manage user systems remotely without disruption, monitor purchases through invoicing, and resolve issues with scripting, enhancing efficiency. **Official Response from Brandon Garcin:** > thanks Steve! appreciate you taking the time to refresh your review and love hearing that Syncro is still providing the ease-of-use and features needed to automate your day-to-day and get work done remotely. Appreciate your support and partnership! ### 10. Syncro Simplifies Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. | Professional Service Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! **What do you dislike about Syncro?** The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage client endpoints remotely and troubleshoot issues efficiently. It provides unified client information and RMM alerts, making it easy to check contacts, locations, billing, and ticket history. This streamlines support and ensures we can monitor endpoints effectively. **Official Response from Jessica Jiang:** > Hi Eduardo! Thank you so much for the 10/10 rating and for sharing how Syncro helps you streamline your client management. We’re thrilled to hear that the unified client information and our Splashtop integration are making your remote support more efficient. Regarding your feedback on RMM alert details, we are constantly refining our monitoring to ensure you get the most actionable data possible. We also hear you on the desire for more AI and dedicated documentation. We appreciate you being part of the Syncro community! ## Syncro Discussions - [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) - 1 comment, 1 upvote - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews/syncro-review-12437406?section=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A28%3A06+-0500&secure%5Bsession_id%5D=0205d037-cc27-493a-ac70-6f6222a5d839&secure%5Btoken%5D=5e8876e3145b61d3275e40f18c66fb7e682344d61106b7e56d50fe78a616fca0&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - 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[Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 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