Best Remote Desktop Software

How Many Remote Desktop Software Products Does G2 Track?

Total Products under this Category: 156

Category Stats (Sep 2026)

  • Average Rating: 4.44/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Crossover (+1.02%) - Among all products in this category, Crossover recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Remote Desktop Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 16,300+ Authentic Reviews
  • 156+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Desktop Software

G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, Action1, Microsoft Quick Assist, Chrome Remote Desktop, RemotePC, Splashtop Remote Access, and ScreenConnect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=action1&focus%5B%5D=microsoft-quick-assist&focus%5B%5D=chrome-remote-desktop&focus%5B%5D=remotepc&focus%5B%5D=splashtop-remote-access&focus%5B%5D=screenconnect)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,077

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 713

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 22% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
  • Users commend the easy setup and powerful functionality of Zoho Assist, making remote access seamless and effective.
  • Users value the fast and easy remote support provided by Zoho Assist, enhancing their overall experience significantly.
  • Users value the easy setup of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
  • Users appreciate the reliability of Zoho Assist, highlighting its solid performance and great connection quality.
Cons
  • Users face remote access issues with connection difficulty and screen display limitations affecting their experience significantly.
  • Users find feature limitations in Zoho Assist frustrating, as many advanced options require additional purchases.
  • Users often face connection issues with Zoho Assist, making remote access unreliable at times.
  • Users often find the interface not user-friendly, leading to confusion and difficulty in navigating the platform.
  • Users find Zoho Assist to be expensive, with pricing concerns affecting their likelihood of repurchasing or recommending the service.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

Action1

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Average Rating: 4.9/5.0

Total Reviews: 1,188

How Do G2 Users Rate Action1?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.6/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Action1?

  • Seller: Action1
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Houston, Texas
  • Twitter: @Action1corp
    609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 56% Medium, 37% Small

What Do G2 Reviewers Say About Action1?

AI-generated summary from verified user reviews

Pros
  • Users find Action1's ease of use exceptional, enabling quick setup and efficient remote management of devices.
  • Users value Action1 for its effective and reliable patch management, streamlining their endpoint management with remarkable ease.
  • Users find Action1's easy setup and configuration a significant advantage, simplifying device management and monitoring.
  • Users benefit from automated server updates in Action1, significantly reducing time and effort previously needed for manual updates.
  • Users value the automated update capabilities of Action1, significantly reducing time spent on server maintenance and management.
Cons
  • Users note the missing Linux agent, which limits functionality for server and client systems in Action1.
  • Users find the remote access issues needing improvement, citing speed and usability concerns with the connection.
  • Users note certain feature limitations in Action1, especially regarding customizations and missing support for Linux clients.
  • Users find the report generation and logging readability lacking, making the experience less user-friendly.
  • Users feel that Action1 requires improvement in report creation and readability to enhance overall user experience.

What Are Recent G2 Reviews of Action1?

What Are G2 Users Discussing About Action1?

Microsoft Quick Assist

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate Microsoft Quick Assist?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.5/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.6/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Microsoft Quick Assist?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 41% Small, 32% Large

What Do G2 Reviewers Say About Microsoft Quick Assist?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Microsoft Quick Assist, appreciating its built-in accessibility for seamless remote support.
  • Users value the easy setup of Microsoft Quick Assist, as it simplifies remote support with no installation required.
  • Users find the quick and easy remote support of MS Quick Assist invaluable, as it's built into Windows seamlessly.

What Are Recent G2 Reviews of Microsoft Quick Assist?

What Are G2 Users Discussing About Microsoft Quick Assist?

Chrome Remote Desktop

The easy way to remotely connect with your home or work computer, or share your screen with others.

Average Rating: 4.2/5.0

Total Reviews: 52

How Do G2 Users Rate Chrome Remote Desktop?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.2/10 (Category avg: 9.1/10)
  • Device Management: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Chrome Remote Desktop?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Top Industries: Computer & Network Security, Information Technology and Services
  • Company Size: 53% Small, 30% Medium

What Do G2 Reviewers Say About Chrome Remote Desktop?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Chrome Remote Desktop, appreciating its accessibility and simplicity for remote access.
  • Users appreciate the easy setup of Chrome Remote Desktop, making remote connections quick and effortless.
  • Users love the easy access of Chrome Remote Desktop, appreciating its usability and availability anywhere for free.
  • Users love the effortless simplicity of Chrome Remote Desktop for connecting and setting up devices quickly.
Cons
  • Users find the lack of chat capability frustrating when trying to communicate during remote sessions.
  • Users experience issues with remote access, including printing limitations and lack of chat support, hindering usability.

What Are Recent G2 Reviews of Chrome Remote Desktop?

What Are G2 Users Discussing About Chrome Remote Desktop?

RemotePC

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

Average Rating: 4.7/5.0

Total Reviews: 677

How Do G2 Users Rate RemotePC?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.4/10 (Category avg: 9.1/10)
  • Device Management: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind RemotePC?

  • Seller: IDrive
  • Year Founded: 2007
  • HQ Location: Calabasas, CA
  • Twitter: @IDriveBackup
    17,846 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 84% Small, 7% Medium

What Do G2 Reviewers Say About RemotePC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RemotePC, praising its seamless setup and simple access to remote systems.
  • Users praise the easy setup of RemotePC, enabling quick access to multiple PCs without hassle.
  • Users value the easy access provided by RemotePC, enabling seamless connections from anywhere without hassle.
  • Users appreciate the affordability of RemotePC, finding it perfect for budget-conscious and non-technical individuals.
  • Users value seamless remote access with RemotePC, appreciating its ease of setup and excellent support for remote work.
Cons
  • Users experience slow performance with RemotePC, particularly noticeable as lag during screen updates and interactions.
  • Users experience remote access issues, including occasional disconnects and connectivity problems in specific regions like China.
  • Users experience screen resolution issues and lag that disrupts real-time interactions, affecting overall performance.
  • Users experience connection issues that lead to disconnections, lag, and syncing problems during use.
  • Users face delay issues with RemotePC, experiencing lag that disrupts real-time interactions during tasks.

What Are Recent G2 Reviews of RemotePC?

What Are G2 Users Discussing About RemotePC?

Splashtop Remote Access

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

Average Rating: 4.8/5.0

Total Reviews: 513

How Do G2 Users Rate Splashtop Remote Access?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Access?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About Splashtop Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Splashtop Remote Access excellent for quick setup and navigation.
  • Users commend the easy setup of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
  • Users praise Splashtop Remote Access for its versatile remote access capabilities across Windows and Mac systems.
  • Users love the easy access to their PCs anywhere, allowing efficient remote assistance and productivity.
  • Users highlight the efficiency of remote support, enabling seamless assistance and saving valuable time across the organization.
Cons
  • Users experience remote access issues with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
  • Users experience connection issues that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
  • Users note the feature limitations of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
  • Users find Splashtop Remote Access not user-friendly, particularly when managing user permissions and adding users to devices.
  • Users experience slow performance issues, especially on low-speed connections, affecting usability and efficiency.

What Are Recent G2 Reviews of Splashtop Remote Access?

What Are G2 Users Discussing About Splashtop Remote Access?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 484

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users find ScreenConnect to be highly reliable, with stable connections that facilitate seamless remote access and support.
  • Users appreciate the reliable remote access of ScreenConnect, providing seamless support and efficient management of client systems.
  • Users value the blazing-fast connection speed of ScreenConnect, ensuring smooth and responsive remote access experiences.
  • Users find ScreenConnect extremely easy to use, facilitating quick and efficient support for end users remotely.
  • Users enjoy the easy communication features of ScreenConnect, enabling quick and reliable remote support interactions.
Cons
  • Users find the cost prohibitive for small teams, potentially limiting access and creating concerns about future price increases.
  • Users experience remote access issues due to added security steps and occasional difficulties with support and antivirus software.
  • Users face internet dependency with ScreenConnect, which can be problematic in locations with limited connectivity.
  • Users express concerns over security features in ScreenConnect, particularly following a security incident that compromised their server.
  • Users express concerns over security issues in ScreenConnect, highlighting incidents that undermine confidence in the system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

Azure Bastion

Azure Bastion is a fully managed Platform as a Service (PaaS) that provides secure and seamless Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines (VMs) without exposing them to public IP addresses. By deploying Azure Bastion within your virtual network, you can connect to your VMs directly through the Azure portal or via native RDP/SSH clients, enhancing security and simplifying remote access management. Key Features and Functionality: - Agentless Access: Connect to your VMs without the need for additional agents or client software, facilitating a streamlined and efficient access process. - Integrated Platform: Azure Bastion eliminates the need for manually deploying and managing jump servers, offering a fully integrated solution that simplifies deployment and management. - Scalability: With Azure Bastion Standard and Premium SKUs, manage additional concurrent RDP and SSH connections to accommodate growing organizational needs. - Session Recording: Azure Bastion Premium provides graphical session recording capabilities, allowing for monitoring and auditing of VM sessions to enhance security and compliance. - Private-Only Deployment: The Premium SKU supports private-only deployment, enabling connections to Azure Bastion via a private endpoint, further securing access to your VMs. Primary Value and Problem Solved: Azure Bastion addresses the critical need for secure remote access to VMs by eliminating the exposure of RDP and SSH ports to the public internet. This approach significantly reduces the risk of cyber threats such as port scanning and brute-force attacks. By providing a managed, scalable, and agentless solution, Azure Bastion simplifies the process of connecting to VMs, enhances security posture, and ensures compliance with organizational policies, all while reducing the operational overhead associated with managing jump servers or bastion hosts.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Azure Bastion?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Usage Information: 9.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Azure Bastion?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Company Size: 38% Large, 38% Medium

What Do G2 Reviewers Say About Azure Bastion?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Azure Bastion, enjoying seamless connections without the complexity of additional tools.
  • Users value the enhanced security of Azure Bastion, enjoying direct VM access without public IPs or VPNs.
  • Users value the time efficiency of Azure Bastion, enjoying direct and secure access without complex setups.
Cons
  • Users find Azure Bastion to be expensive compared to other remote access solutions, particularly for smaller setups.

What Are Recent G2 Reviews of Azure Bastion?

What Are G2 Users Discussing About Azure Bastion?

AnyDesk

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

Average Rating: 4.5/5.0

Total Reviews: 1,079

How Do G2 Users Rate AnyDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind AnyDesk?

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 43% Medium

What Do G2 Reviewers Say About AnyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with AnyDesk, enjoying fast and efficient connections for remote support.
  • Users love the seamless remote access with AnyDesk, enabling effective collaboration and control over devices effortlessly.
  • Users value the smooth connectivity of AnyDesk, enabling quick and reliable remote access even on slower connections.
  • Users appreciate the easy access provided by AnyDesk, enabling seamless connectivity even on slower internet connections.
  • Users value the easy setup of AnyDesk, facilitating quick connections and efficient remote access for troubleshooting.
Cons
  • Users often face connection issues with AnyDesk, leading to frustrating slowdowns and unexpected disconnections.
  • Users experience remote access issues with connection timeouts and unreliable clipboard file transfers, impacting usability.
  • Users experience slow performance with AnyDesk, especially during connectivity, leading to frustrating delays and lags.
  • Users often experience slow connectivity, particularly during sessions with slower internet, affecting overall performance.
  • Users experience delay issues with AnyDesk, leading to frustratingly slow connections and connectivity concerns.

What Are Recent G2 Reviews of AnyDesk?

What Are G2 Users Discussing About AnyDesk?

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively.

Average Rating: 4.5/5.0

Total Reviews: 139

How Do G2 Users Rate Remote Desktop Services?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.0/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Desktop Services?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Medium, 34% Large

What Do G2 Reviewers Say About Remote Desktop Services?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy setup of Remote Desktop Services, highlighted by its user-friendly interface.
  • Users find the user-friendly interface of Remote Desktop Services easy to set up and navigate.

What Are Recent G2 Reviews of Remote Desktop Services?

What Are G2 Users Discussing About Remote Desktop Services?

Apple Remote Desktop

Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure.

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Apple Remote Desktop?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Apple Remote Desktop?

  • Seller: Apple
  • Year Founded: 1976
  • HQ Location: Cupertino, CA
  • Twitter: @Apple
    9,935,357 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    187,339 employees on LinkedIn®
  • Ownership: NASDAQ:AAPL

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 36% Small, 34% Large

What Do G2 Reviewers Say About Apple Remote Desktop?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Apple Remote Desktop beneficial for efficient administration and device management.
  • Users value the easy file transfer capabilities of Apple Remote Desktop, enhancing their device management efficiency.
Cons
  • Users often face connection issues with Apple Remote Desktop, leading to frustrating performance declines and limitations.
  • Users find Apple Remote Desktop has feature limitations, lacking updates and not supporting Windows connections effectively.
  • Users find that Apple Remote Desktop has remote access issues, lacking development and unable to connect to Windows systems.
  • Users are frustrated with the slow performance of Apple Remote Desktop, experiencing connectivity issues and limitations.

What Are Recent G2 Reviews of Apple Remote Desktop?

What Are G2 Users Discussing About Apple Remote Desktop?

Citrix DaaS

Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs.

Average Rating: 4.1/5.0

Total Reviews: 520

How Do G2 Users Rate Citrix DaaS?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.6/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Citrix DaaS?

  • Seller: Citrix
  • Year Founded: 1989
  • HQ Location: Fort Lauderdale, FL
  • Twitter: @citrix
    197,812 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,236 employees on LinkedIn®
  • Ownership: NASDAQ:CTXS

Who Uses This Product?

  • Who Uses This: Analyst, Software Engineer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Large, 29% Medium

What Do G2 Reviewers Say About Citrix DaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Citrix DaaS, enjoying a smooth and efficient experience.
  • Users appreciate the smooth performance of Citrix DaaS, enjoying its user-friendly interface and efficient functionality.
  • Users appreciate the user-friendly interface of Citrix DaaS, highlighting its smooth performance and efficiency.
  • Users value the cross-platform integration capabilities of Citrix DaaS, enhancing management across diverse environments.
  • Users value the seamless integrations of Citrix DaaS with various platforms, enhancing management of virtual infrastructure.
Cons
  • Users find Citrix DaaS has limited compatibility due to specific configurations and integration challenges with other platforms.
  • Users note that audio issues during Teams calls in Citrix DaaS hinder their overall experience significantly.
  • Users face connection issues with Citrix DaaS, affecting performance and application responsiveness, especially after updates.
  • Users face connectivity issues with Citrix DaaS, affecting performance and causing applications to become unresponsive post-updates.
  • Users note that Citrix DaaS has expensive premiums compared to other solutions, impacting their overall budget.

What Are Recent G2 Reviews of Citrix DaaS?

What Are G2 Users Discussing About Citrix DaaS?

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 386

How Do G2 Users Rate BeyondTrust Remote Support?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.3/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind BeyondTrust Remote Support?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • Twitter: @BeyondTrust
    14,335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 46% Large, 36% Medium

What Do G2 Reviewers Say About BeyondTrust Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of BeyondTrust Remote Support, enhancing efficiency with user-friendly features and setup.
  • Users appreciate the ease of access to remote desktops with BeyondTrust Remote Support, enhancing collaboration and security.
  • Users value the effective collaboration enabled by BeyondTrust Remote Support, enhancing productivity and simplifying remote assistance.
  • Users highlight the reliability of BeyondTrust Remote Support, emphasizing its stability and efficient session management.
  • Users value the robust security features of BeyondTrust Remote Support, ensuring encrypted sessions and comprehensive audit trails.
Cons
  • Users find the pricing to be high, especially in comparison to competing products on the market.
  • Users find the complexity of BeyondTrust Remote Support challenging, especially for newcomers and those seeking a quick setup.
  • Users experience connectivity issues with clients going offline, impacting seamless remote support interactions.
  • Users often find the learning curve steep with BeyondTrust Remote Support, causing initial confusion and frustration.
  • Users struggle with high pricing issues for BeyondTrust Remote Support, finding it more expensive than simpler alternatives.

What Are Recent G2 Reviews of BeyondTrust Remote Support?

What Are G2 Users Discussing About BeyondTrust Remote Support?

ISL Online

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

Average Rating: 4.6/5.0

Total Reviews: 602

How Do G2 Users Rate ISL Online?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind ISL Online?

  • Seller: PDQ.com
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • Twitter: @admarsenal
    987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ISL Online?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the remarkable ease of use of ISL Online, making remote connections and support exceptionally straightforward.
  • Users commend the excellent customer support from ISL Online, highlighting their quick and friendly assistance for issues.
  • Users commend the easy setup of ISL Online, facilitating efficient IT problem-solving and quick assistance.
  • Users appreciate the ease of use of ISL Online for both technicians and customers, enhancing support efficiency.
  • Users appreciate the easy remote access with ISL Online, enabling efficient IT problem-solving from anywhere.
Cons
  • Users experience remote access issues with glitchy connections to Mac systems, requiring frequent reconnections for stability.
  • Users experience frustrating connection issues with ISL Online, including lack of notifications and slower speeds during use.
  • Users note a need for improvement in connection speed, highlighting frustration during use compared to other solutions.
  • Users experience session issues with ISL Online, including lost connections and difficulties in managing remote access sessions.
  • Users experience frustrating delay issues, as connections can lag and affect performance with multiple machines.

What Are Recent G2 Reviews of ISL Online?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 9, 2026

Remote Desktop Topics

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Learn More About Remote Desktop Software

What is remote desktop software?

Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops. 

While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station.

Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely.

What are the common features of remote desktop software?

The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work:

  • Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop.
  • Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time.
  • Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from.
  • Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more.
  • Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data.
  • File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts.
  • Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime.
  • Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers.
  • Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices. 
  • Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application.
  • Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer. 
  • Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities.
  • Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements.
  • Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer.
  • Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities.
  • Branding: Remote desktop systems may let businesses customize client applications to match their websites.

What are the benefits of remote desktop software?

There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers:

  • Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located.
  • Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc.
  • Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace.
  • Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives.

Who uses remote desktop software?

  • Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks. 
  • IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator.
  • Data archive teams: Teams that do heavy data archive work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable.
  • Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use integrated development environments (IDEs), access remote servers, and investigate bugs remotely.
  • Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations.
  • Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office.

What are the Alternatives to Remote Desktop Software?

  • Remote support software: Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting.
  • Virtual desktop infrastructure (VDI) software: Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location.
  • Screen sharing software: These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues.

Challenges with remote desktop software

Remote desktop tools can come with their own set of challenges. 

  • Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity.
  • Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device.
  • Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices.
  • Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions.
  • High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design.
  • User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files.

How to choose remote desktop software

Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment.

  • Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access.
  • Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing. 
  • Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including General Data Protection Regulation (GDPR), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly. 
  • Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty. 
  • File transfer: Remote desktop tools with file sharing features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities.
  • Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go. 
  • Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution.

Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget.

Remote desktop software pricing

Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate.

Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose.

  • Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses.
  • Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams.
  • Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements.

Implementation of remote desktop software

How is remote desktop software implemented?

There are generally two ways in which a remote desktop software is implemented:

  • OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software. 
  • Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use.