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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
Free Trial
$129.00 Per Month
Atera
Star Rating
(950)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSyncro
Star Rating
(389)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in Ease of Use with a score of 9.2, while Syncro trails slightly at 8.9. Reviewers mention that Atera's intuitive interface makes it easy for small businesses to navigate and utilize its features effectively.
- Reviewers mention that Atera's Quality of Support is rated at 9.0, significantly higher than Syncro's 8.4. Users on G2 highlight Atera's responsive customer service and helpful resources, which are crucial for businesses needing quick assistance.
- Users say that Atera shines in Remote Monitoring with a score of 9.1 compared to Syncro's 8.8. Reviewers mention that Atera's robust monitoring tools allow for real-time insights, which are essential for proactive IT management.
- Reviewers mention that Atera offers superior AI Text Summarization features with a score of 7.1, while Syncro's score of 5.7 indicates room for improvement. Users report that Atera's AI capabilities help streamline documentation and reporting processes.
- Users on G2 report that Atera's Unattended Remote Access is rated at 9.0, outperforming Syncro's 8.9. Reviewers say that Atera's seamless remote access capabilities allow technicians to resolve issues without needing user intervention, enhancing efficiency.
- Reviewers mention that Atera's Product Direction is rated at 9.4, indicating a strong positive outlook for future updates and features, while Syncro's score of 9.0 suggests a solid but slightly less ambitious roadmap. Users appreciate Atera's commitment to continuous improvement based on user feedback.
Pricing
Entry-Level Pricing
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Atera
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
835
8.8
331
Ease of Use
9.2
854
8.8
338
Ease of Setup
9.1
708
8.7
299
Ease of Admin
9.0
578
8.9
252
Quality of Support
9.0
794
8.5
307
Has the product been a good partner in doing business?
9.2
572
9.1
247
Product Direction (% positive)
9.4
823
9.0
329
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
153
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
8.8
283
8.4
69
8.6
44
8.0
66
7.9
31
Monitoring and Management
9.1
572
|
Verified
8.8
277
8.3
539
|
Verified
8.5
273
8.3
535
|
Verified
8.2
268
8.6
569
|
Verified
8.1
275
8.3
70
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
8.7
41
Service Management
9.1
570
|
Verified
8.6
270
8.5
69
8.1
31
8.3
77
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
5.8
26
7.6
73
5.5
25
7.8
72
6.0
26
7.6
73
5.6
26
7.7
72
5.3
25
7.5
73
5.2
25
7.4
73
5.3
25
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
8.4
200
8.4
436
8.4
198
7.3
383
7.2
180
9.0
439
8.9
205
8.2
421
8.2
194
8.2
440
8.1
199
Maintenance
8.9
440
8.9
211
7.8
391
7.6
173
Communication
Feature Not Available
8.0
191
6.1
364
5.2
162
6.1
357
5.1
163
6.9
368
6.2
169
Security
7.8
380
7.9
174
8.0
388
8.0
178
Device Support
7.4
390
6.5
179
8.2
394
7.7
185
8.2
392
7.7
189
Performance
8.3
425
7.8
200
Generative AI
7.2
281
5.7
85
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
186
Not enough data
8.6
193
Not enough data
8.4
194
Not enough data
7.0
170
Not enough data
7.3
161
Not enough data
9.2
192
Not enough data
8.5
186
Platform
Not enough data
7.9
185
Not enough data
Feature Not Available
Not enough data
8.0
183
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Atera and Syncro are categorized as Remote Monitoring & Management (RMM), Remote Support, and Endpoint Management
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer & Network Security
13.4%
Hospital & Health Care
3.4%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.4%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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