--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 502 scale: '5' date_modified: '2026-07-08' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 502 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. (237 reviews) - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. (159 reviews) - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. (111 reviews) - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. (106 reviews) - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. (105 reviews) - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. (78 reviews) - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. (70 reviews) - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. (61 reviews) - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. Seamless for MSP Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. **Reviewed Date:** February 13, 2026 **What do you like best about Syncro?** I love Syncro's support, which is just amazing. I also appreciate the company and product, as they really make us feel like part of a family. The integration with Pax8 is one of the things that keeps us driving along with the product. Additionally, the initial setup was extremely easy, and we managed to go live in less than two weeks over the Christmas holiday. It was amazingly simple. **What do you dislike about Syncro?** I can't think of anything **What problems is Syncro solving and how is that benefiting you?** I use Syncro to solve the problems of managing ticketing, invoicing, and managing our client systems in our MSP business. **Official Response from Jessica Jiang:** > Hi Michael, We are so happy to hear that you feel like part of the Syncro family and that our support team has been there for you whenever you needed them. Going live in less than two weeks over the Christmas holiday is an incredible feat! It’s also fantastic to hear that our Pax8 integration is a key driver for your business, we love seeing our partners leverage our ecosystem to streamline their operations. Please don't hesitate to reach out if there's anything else we can do to support your growth! ### 2. Syncro: Game-Changing RMM for Automated Scripting & Busy Client Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Vami G. | System Administrqtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Syncro?** true all in one RMM, multiple endpoints per user, Smart ticketing and Scripting for multiple shell commands, patch management. I could go o and on but those are the features that stand out. **What do you dislike about Syncro?** Less options to classify tickets under the status **What problems is Syncro solving and how is that benefiting you?** Like i mentioned, it helps with scripting commands when users and clients are too busy to allow work to be done, e.g. Reboot PC's at a certain time to push updates, using the backgrounding tool to run disk check and check PC uptime ### 3. Intuitive, comprehensive, beneficial for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie S. | Customer Support Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Syncro?** The ease of use and clear, concise labels and tabs The different states that make it easier for us to support customers Having everything in one place **What do you dislike about Syncro?** The purchasing/ invoicing side of things, and how that struggles to line up with Xero that we use for invoicing Some things are difficult to manually input, i.e. the products/stock side of things **What problems is Syncro solving and how is that benefiting you?** Allows us to track the use of our services by our customers, which is beneficial to our business as it makes it more streamlined and efficient ### 4. Remote Client Management Made Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Syncro?** I appreciate the ease of use with Syncro, particularly the ability to remote in and perform back-end tasks using PowerShell and scripts. I also find it very straightforward to set up; it's intuitive for our team. I love that everything works great, and we are happy with the integration with the PSA tools that our vendors use. **What do you dislike about Syncro?** Nothing to dislike, it is a great product. **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to quickly remote into our client computers anywhere in the US, solving computer-related issues efficiently. **Official Response from Jessica Jiang:** > Hi there! I am so glad to hear that Syncro is making it easy for you to support clients across the country. We designed our remote access and back-end tools, especially our PowerShell and scripting engine. t is also fantastic to know that our integrations with your PSA and vendor tools are working so smoothly. We believe that an RMM should play well with the rest of your stack, so seeing that seamless workflow in action is exactly what we strive for. Thank you for being such a happy Syncro Partner. Your feedback reminds us why we focus so much on making these remote management tools both powerful and easy to use. ### 5. Syncro is an excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Syncro?** Since we started using Syncro, I have found that as time passes it has become my go to application for supporting end users. I especially prefer using the Splashtop feature over connecting to machines using the Background tools. **What do you dislike about Syncro?** The only thing I do not care for is that Syncro automatically turns off the feature: "Receive updates for other Microsoft products." **What problems is Syncro solving and how is that benefiting you?** One of the best benefits I have found for myself is seeing what version of the operating system each machine is currently running so that I can make sure that the devices are getting all the necessary updates installed. Another benefit is that I can quickly connect to devices remotely to troubleshoot issues. **Official Response from Matthew Hilton:** > Such a wonderful review, thank you. We listen to all feedback and your mention of our reporting capabilities is just one system that we're working to improve. Our technical support team is a valuable resource for submitting specific requests that may help your business, so, if you'd like to see specific reports or updates to our reports, feel free to reach out. It's great to hear that you're able to utilize our included remote access solution (Splashtop) to quickly and easily troubleshoot remote clients. ### 6. Efficient RMM and Ticketing System with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** James C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Syncro?** I like Syncro for its ease of use, which makes the experience straightforward. The quality of service is also a standout for me. I find the ticketing system and the RMM system particularly valuable as they address our needs efficiently. **What do you dislike about Syncro?** No thing come to mind **What problems is Syncro solving and how is that benefiting you?** Syncro handles our ticketing system, making it easier to manage RMM services. **Official Response from Jessica Jiang:** > Hi James, thank you for taking the time to leave a review! Really glad to hear that ease of use is hitting the mark and that Syncro is making it easier to manage your ticketing and RMM workflows. Glad to have you with us, and thanks for taking the time to share your experience! ### 7. Empowers Workstation Management, Despite Script Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. **Reviewed Date:** February 11, 2026 **What do you like best about Syncro?** I like the ease of use in Syncro. The ability to use PowerShell is also something I value a lot. Additionally, I appreciate the feature of Splashtop. **What do you dislike about Syncro?** scripts sometimes don't execute when I ask them to, just ad hoc. I've also seen scripts stuck in a pending status for days, which is not acceptable. I don't mind if it takes a few minutes, but days and hours is too long. **What problems is Syncro solving and how is that benefiting you?** Syncro allows me to create scripts for better responses to client issues and add extra services that I didn't have before. **Official Response from Jessica Jiang:** > Hi Steven, Thank you for the 5-star rating! We’re so glad to hear that the ease of use, Splashtop integration, and our PowerShell capabilities are helping you provide better service and new offerings to your clients. It’s an honor to be a part of your daily workflow. If you're still seeing those 'stuck' scripts, please don't hesitate to reach out to our support team so we can look work through it with you. Thank you for choosing Syncro and for being such a valued partner! ### 8. Robust Scripts and Patch Automation That Save IT Teams Time **Rating:** 4.0/5.0 stars **Reviewed by:** Travis V. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Syncro?** Syncro has a a robust system allowing for IT departments to save time using their built in scripts and patch automation. **What do you dislike about Syncro?** Some of the portal access was a little confusing as far as navigation goes but became easier over time. **What problems is Syncro solving and how is that benefiting you?** Syncro's capability of remoting into devices to assist in troubleshooting allows real time resolution instead of having to wait on the devices physically to resolve issues. Its automated patch feature also helps keep devices up to date where users would forget to do so manually. **Official Response from Jessica Jiang:** > Hey Travis, Thank you for the review. I'm glad to hear that Syncro's automated patching and scripting are saving your team time and helping you move toward real-time resolution. I appreciate your feedback on the portal navigation. As Syncro's platform grows, keeping things intuitive is key. To help with that, the team has recently rolled out several Quality of Life updates (January & February 2026) focused on streamlining our menus and reducing the number of clicks needed to get to your most-used features. Thanks for being a Syncro partner and appreciate the review! ### 9. Friendly Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Syncro?** Friendly user, invoicing regarding asset, integration with QuickBooks and Pax8 **What do you dislike about Syncro?** No task available in tickets, reports, or templates is rigid. **What problems is Syncro solving and how is that benefiting you?** Customer portal is great for them to track their requests. Antivirus is managed in the same place. Scripts are great but difficult for big files or programs to install. **Official Response from Jessica Jiang:** > Thanks for taking the time to share this! Really glad to hear the QuickBooks and Pax8 integrations are working well for you. As well, it's great to hear the customer portal is giving your clients clear visibility into their requests. Centralized antivirus management is another one of those things that just makes daily ops a lot cleaner. Your feedback helps make Syncro better for everyone. thank you! ### 10. Great Asset Integrations and Remote Access for Support Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Syncro?** It is having good integrations of assets and remote access to the assets for support calls **What do you dislike about Syncro?** So far no challenge in using it. Sometimes forms taking long time. **What problems is Syncro solving and how is that benefiting you?** Support for service desk calls, user interface, and remote control of assets. **Official Response from Sarah Hoffman:** > Hi There! Thank you for the kind words! Really glad to hear the asset integrations and remote access are making support calls smoother — that's exactly what we're going for. We appreciate you being part of the Syncro community. ### 11. Effortless ITSM Management with Custom PowerShell Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed A. | Sr. Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** - Easy to use - Running customized PowerShell scripts. - Covering most of ITSM features - MS 365 integration - The Community **What do you dislike about Syncro?** - Can't update ticket notes, have to delete the note and create a new one **What problems is Syncro solving and how is that benefiting you?** - Remote support, no need to travel to client site most of the time - Manage and monitor device remotely. we can immediately tell when the device goes offline or if we need to check the status of particular hardware / software like Hard Drive and OneDrive **Official Response from Brandon Garcin:** > thanks Mohammed! appreciate the review and love hearing that Syncro is finding that nice balance between ease-of-use and having the feature set you need to get work done remotely. Don't hesitate to reach out if you've got additional feedback on ticketing or other areas that can continue developing and improving! ### 12. Flexible Platform with Outstanding Community Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | Systems and Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Syncro?** Syncro RMM as a platform is very flexible and constantly in development with the direct involvment of the community. We feel that they listen to our input and we are able to see our requests become features. Chat support is very responsive and helpful. **What do you dislike about Syncro?** Some modules are a little dated and the 3rd party integrations need some work. Syncro are the first to admit this, though, and are actively working on them. We see updates regurarly. **What problems is Syncro solving and how is that benefiting you?** Syncro is able to handle our remote monitoring, support, maintenance, and alerting. **Official Response from Brandon Garcin:** > thanks so much for the review, Jeff! particularly grateful to hear you feel that your input is heard and that our roadmap reflects what you need the platform to do—we've spent a ton of time this year sharpening things up and trying to spend as much time with our partners as we can. Means a lot and we appreciate your support! ### 13. Intuitive and Affordable with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo P. | Junior Network Administrator **Reviewed Date:** October 07, 2025 **What do you like best about Syncro?** I appreciate Syncro's intuitive interface which makes setup quick and straightforward. The automation features significantly save time, and the active, helpful support community is invaluable for resolving unfamiliar issues. Additionally, the ability to manage remotely with minimal bandwidth is a huge asset, and I find the budget-oriented, affordable monthly payments ideal as our company grows. **What do you dislike about Syncro?** One challenge I face occasionally with Syncro is the issue of 'splashtop' sometimes freezing or not responding on Microsoft devices. This can be a disruption to the workflow, but reaching out to the community has provided me with resources to address this problem. Additionally, I would like to see more guides or training available, especially related to Apple management or Apple Business Manager IDs, to better integrate with Syncro's remote management. **What problems is Syncro solving and how is that benefiting you?** I find Syncro's intuitive interface and automation features save significant time, while the active support community helps resolve issues easily. It enables remote management even with low bandwidth, making it essential for efficient multi-tenant operations. ### 14. Comprehensive MSP Solution with Room for Reporting Enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. **Reviewed Date:** October 07, 2025 **What do you like best about Syncro?** Syncro has helped streamline our daily operations by consolidating workflows into a single platform, enhancing efficiency in ticket creation and client updates. The built-in RMM tools enable proactive monitoring, improving customer satisfaction. Automation features like recurring invoicing and asset tracking reduce administrative overhead. The integration with tools like QuickBooks Online and Microsoft Teams complements our workflow, while a robust support team and continual product improvements ensure the platform meets evolving MSP needs. Syncro offers a strong balance of functionality, affordability, and ease of use, which simplifies operations, saves time, and enhances client service. **What do you dislike about Syncro?** I wish Syncro offered more customizable dashboards and deeper insights, especially concerning profitability, ticket trends, and technician performance, to enhance decision-making. Additionally, the mobile app could be improved with more real-time capabilities like editing tickets or managing alerts on the go, which would be beneficial for teams working remotely or in the field. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to consolidate operations, simplifying ticketing, invoicing, and remote monitoring, enhancing efficiency. It automates invoicing and asset tracking, reducing errors. Syncro improves visibility into business operations and enables proactive system monitoring, significantly boosting customer satisfaction. **Official Response from Brandon Garcin:** > Thanks Sarah! Great review here with some helpful feedback and suggestions I can pass along to our team. I believe we've got some work planned to continue sharpening up reporting capabilities so your use cases and thinking there are helpful to capture. Thanks for being a partner and great to hear Syncro is providing value both on its own and as part of your workflows with other systems :) ### 15. Cost-Effective and User-Friendly, could have better API intergations **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. **Reviewed Date:** October 07, 2025 **What do you like best about Syncro?** I find Syncro incredibly cost-effective, combining affordability with high quality. I value its user-friendly interface, making everyday tasks straightforward, and the intuitive workflow that prevents us from over-complicating processes. I appreciate the streamlined management of tickets and devices, which keeps everything accessible in one place. The dashboard is especially helpful for managing communications and associated devices effortlessly. **What do you dislike about Syncro?** I find the API and automation features in Syncro lacking. There are certain tasks I wanted to automate that the software couldn't support natively, requiring me to create complex workarounds. For example, I needed to write my own API to manage ticket resolutions automatically at the end of the day. Additionally, the dashboard customization is limited. I had to develop my own solutions to manage our department effectively because Syncro doesn't provide the necessary flexibility. The inability to send out webhooks based on ticket creation is another limitation, forcing me to fetch data frequently and inefficiently from Syncro. Better API integrations and improved automation capabilities are crucial for further ease in integrations and less strain on infrastructure. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for ticket management and remote access, simplifying IT system tasks by centralizing device management, communication, and billing. **Official Response from Brandon Garcin:** > Thanks Nick! Some great callouts here and it sounds like Syncro is doing its job of providing a cost-effective means of keeping your daily operations running efficiently. If you haven't yet, don't hesitate to reach out to our team or jump into our customer community to discuss API efforts and workarounds. Your feedback helps us get better and we've also got lots of good community discussion where folks are sharing ideas and configurations that have helped them support various needs and use cases across the platform. ### 16. Efficient IT Management with Great Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Syncro?** I like the integrations with assets on Syncro. Monitoring and remote access features are helpful, allowing me to monitor any potential issues easily and access customer computers to address those issues. I find the deployment and migration process of Syncro to be easy. **What do you dislike about Syncro?** I don't like when they mess with the UI. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage IT tickets, products, and services. It helps me keep track of all those things with integrations for monitoring and remote access, allowing easy access to customers' computers to address potential issues. ### 17. Made for MSP's - they really mean it when they say that. **Rating:** 5.0/5.0 stars **Reviewed by:** Donald C. | Helpdesk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Syncro?** Syncro has a friendly interface, awesome integration and helpful reporting. I like the click-through nature of it and the "Search everything" option. Makes it easy for us to keep the main thing the main thing. **What do you dislike about Syncro?** Not a bug really but the reporting module could be a little bit easier to use. **What problems is Syncro solving and how is that benefiting you?** Syncro has introduced M365 backups lately and M365 sync which are very helpful and make our work easier with management and support for our clients. ### 18. Syncro for MSP **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Senior technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Syncro?** We use Syncro as our primary RMM tool and all our staff use it continually every day. We do all our job ticketing, time tracking, stock tracking, estimates and invoicing from it. Has Xero accounting integration. We also use the Remote Support via integrated Splashtop. Syncro is great for keeping clients in the loop as to the status of their tickets and being able to provide updates. Syncro support is fairly responsive and they're always adding/improving features. **What do you dislike about Syncro?** No downsides - though some of the built-in reports need work, though these are constantly being updated. **What problems is Syncro solving and how is that benefiting you?** Syncro is our go-to RMM, asset management and ticketing tool, it replaced the several different products we were having to use previously. **Official Response from Brandon Garcin:** > thanks for the review, David! Happy to hear Syncro is doing it's job as one of the core platforms that powers your business—and even better that you were able to consolidate a few other disconnected tools when making the switch. Feel free to share additional feedback in our community (https://community.syncromsp.com/) about reporting and other ideas you've got—your input is super helpful as we continue refining our roadmap and exploring different areas for improvement, use cases, etc. ### 19. Syncro for RMM/PSA (Best functionalities and areas for expansion) **Rating:** 4.5/5.0 stars **Reviewed by:** mandi N. | Senior Java Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Syncro?** Syncro still remains good to me. It's easy to use and does what we need. The ticketing process is faster, reports look clean and automations are more solid now. The mobile app got better too. Overall, it's doing a great job and keeps getting better. **What do you dislike about Syncro?** It would be great to see a more modern UI to match the current market trends. Adding multiple user roles with more granular permission control would help manage teams better. A dark mode option will be a great addition too so that it doesn't strain my sight when used under low lighting. Third party integrations has room for improvement. **What problems is Syncro solving and how is that benefiting you?** Most of the work is made simple by using Syncro. Enhancing the performance of moblie app can help to access it more easily. Improvement of tech support can benefit us to solve the issues faster. **Official Response from Brandon Garcin:** > thanks for the review, Mandi! Love these updates and it's great to hear from our long-term partners who have seen the platform evolve and get better over time. I'm on team dark mode myself so can certainly appreciate the feedback there. Thanks for your continued partnership + support, don't hesitate to reach out if there's anything else we can help with :) ### 20. Seamless MSP Support with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dione P. **Reviewed Date:** February 06, 2026 **What do you like best about Syncro?** I like the responsiveness of the team and the collaboration. I also appreciate the communication and the ability to change things quickly to fit the needs of the company they are helping. **What do you dislike about Syncro?** I find the UI a bit outdated, it's kind of an eyesore. I'd like it to be more user-friendly with better button layouts and pages, rather than fitting everything onto one screen. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to connect employees to IT support, reducing Local IT workload. It solves Microsoft issues, office equipment problems, and automates tasks. ### 21. Lightweight Yet Powerful RMM with Seamless Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Syncro?** I really like how smooth the workflow is: clear dashboards, reliable alerting, and a scripting engine that actually behaves. Asset info is easy to dig through, and ticketing ties in without feeling bolted on. Overall it feels lightweight but still powerful, which is rare in RMMs. **What do you dislike about Syncro?** I dislike that some of the policy configuration options require more manual tweaking than they should, which slows things down. **What problems is Syncro solving and how is that benefiting you?** Syncro is solving the day-to-day visibility and automation headaches that come with managing a lot of endpoints. It gives me one place to monitor health, push updates, deploy scripts, and respond to issues quickly. That cuts down on manual work, shortens response times, and lets me stay ahead of problems instead of constantly reacting to them. **Official Response from Brandon Garcin:** > Thanks for your review! Lightweight yet powerful is exactly what we're hoping for—love hearing that Syncro provides the visibility, alerting and automation needed to keep your business running smoothly. Feel free to reach out with any specific feedback or wishlist items, we're always improving and pushing updates based on fdbk! ### 22. Effortless RMM and Ticketing That Drives Business Success **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer E. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Syncro?** The RMM is straightforward and user-friendly, making it easy to manage our systems. The ticketing feature is also simple to use, and since we made the switch, our business has been thriving. **What do you dislike about Syncro?** The main drawback for me is the lack of a desktop app. I really wish there was one available. **What problems is Syncro solving and how is that benefiting you?** One of the main business challenges we face is the shortage of IT professionals who are familiar with RMM clients. However, this situation actually works to our advantage, as it allows us to attract more customers to our IT services. By offering a cost-effective and user-friendly RMM solution, we are able to expand our client base and bring more businesses under our IT management. ### 23. Effortless and Flexible Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Emily F. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Syncro?** The ease of use and flexibility with clients, was easy to implement in our environment and we use Syncro to do our job everyday. **What do you dislike about Syncro?** Unable to manage projects within Syncro has been our biggest downside, especially for larger clients. **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to solve all of our client's issues without leaving the site and utilizing backgrounds tools and scripts allows us to not inconvenience our clients but still get our job done. ### 24. Efficient Customer Device Management and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Donovan M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Syncro?** I really think Syncro serves as our core function to our helpdesk, and it provides good reporting and is easy to use. Personally, the reports are a great tool when giving feedback to our customers. The management of our AV deployment is also a win. **What do you dislike about Syncro?** I would like to see some more AI in the platform to assist with customer communication and tech support assistance. **What problems is Syncro solving and how is that benefiting you?** Syncro is our core for helpdesk management, providing easy-to-use reporting tools and efficient customer end device management. ### 25. Simply Phenomenal **Rating:** 5.0/5.0 stars **Reviewed by:** James C. S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** Syncro is so simple to use that I don't waste any time on overhead. Every task necessary to run an MSP is just a couple of clicks away. This makes my life super simple, and with the new XMM features, it allows me to serve our clients better. **What do you dislike about Syncro?** It could use more third-party interfaces. **What problems is Syncro solving and how is that benefiting you?** I'm grateful Syncro is the center to my back office. It keeps us all progressing and on the same page. ### 26. Seamless Integration, Highly Customizable, Easy to Navigate and **Rating:** 5.0/5.0 stars **Reviewed by:** Cal B. **Reviewed Date:** September 23, 2025 **What do you like best about Syncro?** I find Syncro to be incredibly easy to integrate and use, providing a smooth and simple setup experience. The software is particularly valuable because of its easy customization for clients with different needs and demands. I appreciate its valuable integration capabilities, especially with Microsoft, backup systems, and QuickBooks Online, making it a comprehensive tool for various tasks. The asset management and cataloging users with password information through integration with Hooto are also standout features. Its ability to integrate other deliverables like billing with Stripe adds great value. Moreover, Syncro's price point is impressive, offering excellent customization while easily integrating with many different applications. **What do you dislike about Syncro?** I sometimes find the response time on support to be lacking. There are instances where I don't get responses on time, and it would be nice for the support to be better. **What problems is Syncro solving and how is that benefiting you?** I find the product easy to integrate, set up, and customize for different clients, enhancing our ability to handle diverse client needs and streamline operations with useful integrations and a great price point. **Official Response from Brandon Garcin:** > thanks Cal! Appreciate the review and love hearing you're finding Syncro to be flexible + adaptable to the various needs of your clients alongside the other great features you've called out. Our support team works hard to be as responsive and helpful as possible, apologies if you've had some subpar experiences there and can certainly pass along that feedback. We've made some good progress and process improvements this year there, and I'd also encourage you to engage with our customer community if you aren't already — it's another great resource to bounce questions/ideas and reach members of our team as well as other MSPs/Syncro users! ### 27. Easy-to-Use Backgrounding Tools We Really Like Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Syncro?** We really like the backgrounding tools, they are easy to use. **What do you dislike about Syncro?** There isn't much to dislike, sometimes the remote desktop doesn't work when coupled with internet filters (even if allowed) but I don't think that's on Syncro **What problems is Syncro solving and how is that benefiting you?** Allows us to mange 1000's of PC/Servers at ease. ### 28. Cost-Effective Client Support with Unlimited Endpoints **Rating:** 4.0/5.0 stars **Reviewed by:** Eric G. | Technology Consultant and Specialist (President), Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2026 **What do you like best about Syncro?** I like Syncro for its unlimited endpoints, which is self-explanatory. I also appreciate how Syncro listens to partners' wants and needs. It's very good at the release webinars, allowing for interactions with partners directly. The initial setup of Syncro is easy for our needs. **What do you dislike about Syncro?** Scripting seems a bit 'Clunky'. Not sure as I need more time to play with features. **What problems is Syncro solving and how is that benefiting you?** Syncro provides a cost-effective way to support our clients and grow our business while maintaining operating cost effectiveness. ### 29. Transformative Tool for MSP Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. **Reviewed Date:** October 06, 2025 **What do you like best about Syncro?** I love Syncro’s clean and easy-to-use dashboard, making navigation simple and intuitive. The integrations are incredibly useful, particularly the remote connection capabilities with FlashTop, which allow me to work efficiently across all our company computers. Syncro significantly enhances client communication by allowing direct messaging and email interactions. I value the ability to receive alerts and notifications, ensuring I stay updated on all our managed devices, ultimately improving my MSP operations. **What do you dislike about Syncro?** I find the interface colors lacking customization options. If I could edit the interface on my own and set up the colors on the notifications and everything, especially for the clients, it would be great. **What problems is Syncro solving and how is that benefiting you?** Syncro enhances client communication and remote troubleshooting, streamlining daily tasks. I can handle inquiries, troubleshoot client issues, and monitor tasks efficiently. Its integrations allow remote access, improving our operations and making it an invaluable tool. ### 30. Effortless Ticket Management, Needs Better Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Cliff H. | Owner **Reviewed Date:** February 13, 2026 **What do you like best about Syncro?** I like how easy Syncro is to work with and appreciate that they are willing to incorporate our suggestions in a pretty short period of time. **What do you dislike about Syncro?** Their reporting could be improved because it's a bit rudimentary right now. And we'd like to have more insight into how productive our technicians are. **What problems is Syncro solving and how is that benefiting you?** Syncro helps us manage our customers' networks remotely and keeps track of our ticketing systems, ensuring we stay organized and efficient with our work. **Official Response from Jessica Jiang:** > Hi Cliff, Thank you for the kind words! We take a lot of pride in our ability to listen to partner feedback and turn it into features quickly, so it’s great to hear that responsiveness is hitting the mark for you. We completely hear you on the need for deeper reporting. We’ve been hard at work on this exact area to start 2026. We recently added new 'Quick Hit' blocks to our Report Builder, like the Top 5 Devices with Alerts, and updated the Ticket Time Entry Report with new filters for billable vs. actual time. These were designed specifically to give you that clearer insight into technician productivity and where your team’s time is going. We also have a Power BI Template Hub available as well. You can find the link to download via the Syncro Community. Thanks for helping us build a better platform! ### 31. Script Library and Community Make This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Syncro?** Syncro has a great script library with an awesome community. The recent launch of Power hour is a great addition **What do you dislike about Syncro?** Linux support has taken some time. Hopefully this can be up and running soonest **What problems is Syncro solving and how is that benefiting you?** The power of the scripting module allows us to go crazy and explore many ideas. The support team answers support request extremely well, we've not had a problem with support ### 32. Affordable and Powerful with Excellent Scripting Control **Rating:** 5.0/5.0 stars **Reviewed by:** Cole K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** The cost is excellent for a 1 man shop. I appreciate the interface and the scripting control is great! **What do you dislike about Syncro?** The app is just bad on the android so I just login to the browser on my phone. Specifically you can't sort companies so you can't find the device your looking for. **What problems is Syncro solving and how is that benefiting you?** Saving me time to spend with my family. Helping me run a successful business with little interaction needed. ### 33. Syncro is a perfect RMM and Helpdesk for an MSP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** The platform is easy to navigate, making it simple to locate the device or ticket you need. The RMM controls are generally good and meet most of my needs. **What do you dislike about Syncro?** It's currently impossible to tell if someone else is viewing or responding to the same ticket as you. It would be helpful to have a notification feature that alerts you when another person is editing or viewing the ticket. Reporting requires a lot of time formatting data to present to stakeholders. **What problems is Syncro solving and how is that benefiting you?** Syncro offers automation so that if a server or PC encounters an issue, we are immediately notified and can address the problem promptly. ### 34. Great Pricing, Strong Tools, and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Halion A. | Director Of Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Syncro?** great pricing model, great tools, great support and management team **What do you dislike about Syncro?** when we used it their ticketing side was underwhelming but this was a few years ago and im sure it has improved. **What problems is Syncro solving and how is that benefiting you?** Syncro helped us when we were a small company and were moving away from a different psa/rmm system, the price was very good and tool worked well for what we needed at the time **Official Response from Jessica Jiang:** > Hi Halion, Thank you for the shout-out to our team and our pricing model! We love hearing that we were able to help your business transition and scale during those early days. Thanks for being part of the Syncro journey, we're lucky to be a part of yours 😊 ### 35. Syncro, for us, solid. **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Syncro?** Simple interface, the way it flows does make sense though the ticketing system does need work it is more than functional for a small to medium business helpdesk. Integrations such as integrating with ScreenConnect is easy. **What do you dislike about Syncro?** Script can sometimes fail to run as they sit in the queue, Syncro are working on this though problem though. **What problems is Syncro solving and how is that benefiting you?** We do everything remote, its our bread and butter. Syncro puts this at our fingertips, and having the monitoring built in, is also saving us a lot of time - as is the scripting. The Scripting engine is basic, BUT it does work well and Syncro are always improving it. **Official Response from Brandon Garcin:** > Thanks for the review, Jackson! Appreciate the feedback and great to hear Syncro is providing a solid foundation for your daily IT management. Always happy to talk scripting and see what else you can get even more value from, don't hesitate to reach out or jump into our community! ### 36. Efficient Ticket Management, but Challenging at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel P. **Reviewed Date:** February 06, 2026 **What do you like best about Syncro?** I like how everything is easily sorted in Syncro, making it easy to find what I need. The scheduling feature works well, and overall, I like Syncro as it is. **What do you dislike about Syncro?** I find it hard to manage when there are a lot of items. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for tickets, creating customers, schedules, and stock takes. It solves management issues and makes IT easy by sorting everything so I can find what I need. ### 37. Efficient IT Management with Minor Customization Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua H. **Reviewed Date:** October 07, 2025 **What do you like best about Syncro?** I appreciate Syncro's cost-effectiveness, ease of use, and functionality, which make it a great value for managing IT tickets and invoicing. The integration with Xero is a bonus. The automated ticketing system enhances efficiency, and the linked invoices streamline our customer interactions. Additionally, the development team is responsive to feedback, often implementing requested features promptly, which is reassuring. **What do you dislike about Syncro?** I would definitely add some tiers for different members of the team. So admin, IT support member, and sales aspect, rather than just having a one-size-fits-all pricing structure. I think it would be good to have different platforms for different roles within the business. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to automate IT ticketing and invoicing, improving efficiency. It links invoices to customer requests, aiding team transparency. Self-troubleshooting enhances user-level problem-solving, streamlining operations. **Official Response from Brandon Garcin:** > Thanks for the review, Joshua! Happy to hear Syncro is working well and that you're also seeing continuous improvement from the team here. ### 38. Great company to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Avi R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Syncro offers excellent tools for managing endpoints, tickets, and clients. I find it intuitive to use, and it integrates smoothly with my business operations. **What do you dislike about Syncro?** There is nothing I dislike about Syncro. It truly provides everything my business requires. **What problems is Syncro solving and how is that benefiting you?** Syncro serves as a comprehensive solution for delivering MSP services to my clients, making it easy to manage everything in one place. ### 39. Effortless Management and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Syncro?** I appreciate Syncro's ease of use, which makes it simple to manage various tasks effectively. The ability to remotely access customer assets is incredibly helpful for IT support. Everything is well-organized, facilitating efficient management. Additionally, the support team is very helpful and responsive in assisting with company needs. **What do you dislike about Syncro?** Managing security groups is quite difficult, with challenges in organizing people into groups and finding the correct settings to allow users to perform different tasks. **What problems is Syncro solving and how is that benefiting you?** Syncro keeps everything organized and easy to use, and its remote access feature is incredibly helpful for IT support. ### 40. Efficient Ticket Management and Stock Control **Rating:** 4.5/5.0 stars **Reviewed by:** Shona v. **Reviewed Date:** February 17, 2026 **What do you like best about Syncro?** I find Syncro really helpful with job tickets, stock control, and invoicing. I appreciate the reminders for unattended tickets, as they ensure customers get helped in a timely manner. **What do you dislike about Syncro?** Nothing i enjoy working with it **What problems is Syncro solving and how is that benefiting you?** I use Syncro for easy job tickets, stock control, invoicing, and ensuring customers get help in a timely manner with reminders for unattended tickets. **Official Response from Jessica Jiang:** > Hey Shona, Thank you for the positive feedback. It’s rewarding to hear you enjoy working with the platform, and we’re committed to keeping it that way. Be sure to check our Product Roadmap for upcoming updates to our reporting and technician utilization tools. ### 41. Great product, great support. **Rating:** 4.5/5.0 stars **Reviewed by:** Grant G. | Helpdesk Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Syncro?** Syncro are evolving the product continuously, adding new features and integrations often. They also hold regular webinars to demonstrate functionality as well as discuss wider topics in the industry. **What do you dislike about Syncro?** The RMM is perfect for our needs, however we find the helpdesk/service desk a little lacking. Although it does integrate nicely with other solutions, such as Syncro, it would be nice to have everything "under one roof" and have Syncro as the full RMM/PSA tool. **What problems is Syncro solving and how is that benefiting you?** A single pane of glass for all our customers and a simple way to manage updates - both windows updates and third party patching. Also a simple way of accessing client machines without the end-user having to download and run software. **Official Response from Brandon Garcin:** > thanks for the review, Grant! Appreciate your support and am glad to hear you're attending our monthly update webinars to take advantage of all the newest features. Feel free to reach out to the team here if you're looking for additional support on the help desk + ticketing side of things. The platform certainly offers the 'everything under one roof' concept you're mentioning, but maybe there's some configuration help or a few tips + tricks we can share to make the experience a bit sharper for you. thanks again for the updated review! ### 42. Effortless Remote Access and Troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Joe D. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** It is a straightforward tool that allows you to access a user's computer for troubleshooting, transferring files, and running commands. The interface is simple, making it easy to use for these tasks. **What do you dislike about Syncro?** When I run scripts, this program tends to trigger false positives with my antivirus. **What problems is Syncro solving and how is that benefiting you?** Quick access to a remote computer when needed. ### 43. Time Saver and Life Saver even 3 years later **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Interface is easy to use, good uptime. Pricing is very easy to understand and good value for the money. **What do you dislike about Syncro?** User flow between panels like invoicing, tickets and estimates. Estimates and invoices need more attention. **What problems is Syncro solving and how is that benefiting you?** Flexible use and easy to customize Saving me a lot of time adding new data fields and scripting **Official Response from Jessica Jiang:** > Hello there! I am so grateful to have you as a Syncro Partner for over three years! ✨ Hearing that we are still a "life saver" for you and that our interface and uptime have remained reliable is a huge win for us. I’m especially glad that our per-user pricing and easy-to-use scripting continue to provide the value and time savings you need to stay flexible. We are continuously looking at ways to refine these financial workflows, like our recurring billing and one-click invoicing from tickets, to ensure they feel as intuitive as our scripting and data fields. Your long-term perspective is invaluable to us as we work to make those transitions even faster. Thank you for being such a long-standing Syncro Partner. We look forward to supporting your business for many more years to come! ### 44. Syncro and Why you should choose it over other MSP softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Director of Business Development/SR Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** We love the ease of recurring invoicing and having most everything in one place for our techs to work. **What do you dislike about Syncro?** Reporting, the canned reports are good but to build a report is very difficult and unclear. **What problems is Syncro solving and how is that benefiting you?** It is keeping us one system rather than multiple systems. Love the pricing model which is also beneficial. **Official Response from Brandon Garcin:** > thanks for the review, Matt! great to hear you're finding a lot of value under one roof with Syncro and the per-user pricing model. Feel free to reach out or jump into our community if you're looking for more help with reports :) ### 45. Easy Setup, Highly Customizable, and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Craig T. | Managed Services Technical Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Syncro?** I find Syncro incredibly easy to set up, which was a seamless experience for me. The product’s ability to organize alerts and streamline integration with service tickets has significantly improved my workflow. I also appreciate its ease of use and customizability, which caters to my needs perfectly. **What do you dislike about Syncro?** I would like the report customizing to be a little bit better. More detailed reports. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to receive alerts and organize them efficiently with service tickets, enhancing operational management. **Official Response from Brandon Garcin:** > thanks Craig! Appreciate the review here and great to hear you're finding Syncro to be intuitive and adaptable to meet your needs. Feel free to jump into our community with specific ideas or feedback on reports—we've got some planned work there on our roadmap and feedback/inspiration is helpful as we lock in our next steps! ### 46. Good PSA and RMM, but would love to have more customization options **Rating:** 4.0/5.0 stars **Reviewed by:** kadin@bullertech.com H. | Senior System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Syncro?** I like Syncro because it's pretty easy to use compared to other systems I have used. It is quick to get started with, and installing the RMM software is as easy as copying the link in the ticket and sending it to the customer's machine. The built-in dark mode makes it comfortable to work in, and I appreciate how intuitive the interface is. I also find the ability to link parent and child tickets very helpful for tracking related issues efficiently. Plus, being able to sync appointments made in Syncro directly with Outlook is a huge time saver and keeps everything organized in one place. **What do you dislike about Syncro?** I really wish Syncro was more customizable. One thing I really do not like is the new customer contact page. I do not like going to another page after clicking on one contact; i liked the method before of being able to see all of the contacts on the left side and easily switching between them. Speaking of functionality changes, I would appreciate a feature like Microsoft has that you are able to revert back to the previous version instead of being forced to use new features that might not be something that i like to use. we also would like the ability to set an out of office message in syncro for tickets / customer replies. also, sometimes when linking / modifying tickets, my timer gets stopped without me realizing it and i lose track of my time. **What problems is Syncro solving and how is that benefiting you?** making notes on customer accounts, keeping track of recurring tickets adn reminders, tracking assets that are having issues, automating tasks **Official Response from Brandon Garcin:** > thanks for the review, Kadin! Appreciate the feedback and am glad to hear you're finding Syncro easy to use. feel free to reach out to the team here if you'd like to discuss any of your thoughts re: additional customization options and other functionality. we've also got a great customer community forum where folks regularly share ideas and offer suggestions or potential workarounds for things that aren't available right out of the box—could be worth sharing there too if you haven't yet. thanks again for the review and for your partnership! ### 47. Syncro MSP: A Seamless and Efficient Tool for Everyday Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses. **What do you dislike about Syncro?** I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more! **What problems is Syncro solving and how is that benefiting you?** Syncro is helping us solve the problem of paper waste in our business. By using this software, we’ve significantly reduced our paper usage, making our operations much more environmentally friendly. This shift not only helps us stay eco-conscious but also streamlines our processes, cutting down on clutter and improving efficiency. It’s a win-win for both our business and the planet! Additionally, it keeps our accounts department and customers updated on everything happening in the background, improving communication and efficiency. **Official Response from Brandon Garcin:** > thanks for the review, Rebekah! Glad to hear you're having success with Syncro and things are running smoothly. Don't hesitate to reach out if you've still got any questions about some of this year's UI updates and new features — we're here to help and want to ensure you're taking full advantage of the platform. ### 48. I have used multiple RMMplatforms and this one fits me best. **Rating:** 4.5/5.0 stars **Reviewed by:** Scott G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I stage a lot of PCs for resell and upgrades. I use a staging profile to automate the process in getting the PC ready. It simplifies me not having to manually perform them. Most of the other RMM platforms that are per endpoint would really add to my monthly costs while setting up PCs and either putting them on the shelf or until I do the install at the customer's site. When I do perform the installation, simply changing the customer for that device and the scripts in the customer's profile gets the PC ready quickly. If I replace a PC, I move that PC to the Staging customer so that the asset counter does not grow the monthly cost to that customer. **What do you dislike about Syncro?** I get random devices that appear in a customer's profile. It make no sense but it is not so horrid that I cannot handle at this point. I really don't use the mobile app because it is not functional for me. **What problems is Syncro solving and how is that benefiting you?** ease of accessing information on the customer, devices, invoices and tickets **Official Response from Brandon Garcin:** > thanks for the review, Scott! Appreciate the support and glad to hear Syncro is working well for you. Feel free to reach out if you'd like to take a closer look at those devices to see what might be happening there. The mobile app might be worth a second look too depending on when you last used it — we've added a handful of new features there in the past few months :) ### 49. Overall a good experience with some minor miss givings. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I like the ticket layout. I like the search at the top. Scripting works great. Lots of fields to enter in information. Everything thats in syncro seems to work well. **What do you dislike about Syncro?** -Syncro doesnt seem to integrate the best with bitdefender when it reports whether or not if it has bitdefender installed. -If a ticket is reassigned to another user while the ticket timer is running the ticket timer stops. -Cant adjust the size of the labor log note box. Very frustrating to scroll through when there is alot of text in the notes. -when you split a ticket off you have to manually uncheck all comments as when you hit split ticket it selects everything in the ticket. -If I change the labor rate on a ticket if automatically readjusts the Bill time to reflect what the Labor performed time is even if I have changed it -I dont like the new end user tab that was changed from contacts. UI is not great. I liked the contacts layout better. -Bitlocker keys arent encrpyted when put into the field. -Theres no easy way to search through ticket comments unless you open the ticket directly making it difficult to track down related instances **What problems is Syncro solving and how is that benefiting you?** They are helping us stay organized with tracking tickets and information on assets and customers. Auto billing and invoicing. **Official Response from Brandon Garcin:** > Thanks for your review! Glad you're having success with Syncro's ticketing and scripting capabilities. Great feedback on some specific use cases and UI that can be sharpened up too. I'll make sure the team sees it as we're always interested in hearing from customers to continue improving these types of components. ### 50. Powerful RMM with Great Potential, Needs More Flexibility **Rating:** 3.0/5.0 stars **Reviewed by:** Rob B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** We use Syncro every day at BullerTech, and one of the standout improvements recently has been the ticketing dashboard; it’s visually intuitive, responsive, and makes tech workflows feel more streamlined. Another major plus is the system reliability and uptime; Syncro is rock solid and always available when we need it, which is critical for our operations. Support has also been very responsive. **What do you dislike about Syncro?** While the platform has come a long way, some areas feel half-baked or rushed when they come out. A good example is the Contacts section, recent changes removed flexibility without offering ways to adjust or configure it, which feels like a step backward. We also really need a feature like auto-reply on tickets for when techs are out of office. Right now, we have to monitor and manually reassign tickets, which isn’t scalable for growing teams. **What problems is Syncro solving and how is that benefiting you?** Syncro consolidates multiple tools we used to manage separately, such as ticketing, RMM, invoicing, customer communication, and asset tracking, into a single, integrated platform. This unified experience allows our team at BullerTech to work faster, reduce context switching, and keep everything tied together in one ecosystem. It’s particularly beneficial for smaller teams like ours that need efficiency without the overhead of managing several different platforms. The built-in scripting and automation capabilities help us proactively manage client environments, reduce manual work, and ensure consistency across the board. Syncro also makes it easy to track service delivery and billing, which improves transparency for both our clients and our internal operations. Overall, Syncro is helping us streamline service delivery, improve operational efficiency, and scale without needing to significantly increase overhead or headcount. ## Syncro Discussions - [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) - 1 comment, 1 upvote - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+18%3A35%3A41+-0500&secure%5Bsession_id%5D=5aee20a5-0654-43c4-a2b0-c8beee76000d&secure%5Btoken%5D=06d4ca44db985494ec17c5f827d353b54e29ddb1126a2b1d7ada6c5d68e44333&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CloudRadial](https://www.g2.com/products/cloudradial/reviews) - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews) - [Guardz](https://www.g2.com/products/guardz/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PBXact](https://www.g2.com/products/pbxact/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,349 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,192 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (777 reviews)