Syncro Reviews & Product Details

Syncro serves as an all-in-one platform for my business needs. It manages my invoicing, stock control, POS, RMM, and Patch Management, all within a single system. Having all these essential functions integrated into one platform has been a great advantage for me. Review collected by and hosted on G2.com.

There isn’t much to dislike about Syncro; however, my main concern is that we are billed in USD even though our business is based in Australia. Review collected by and hosted on G2.com.

We use Syncro all day every day in our MSP. I like that it integrates with so many things and that they are always expanding those integrations. Their team is always looking for ways to improve the systems which is awesome. As with anything, there are bugs from time to time, but their customer support is typically pretty easy to get in contact with. Review collected by and hosted on G2.com.

Syncro doesn't offer quite the same level of robustness as some of its competitors. It can occasionally be a bit clunky to use. Review collected by and hosted on G2.com.

Syncro has been an incredible platform for streamlining our IT workflow. As a help desk technician, I use Syncro daily, and it has made ticketing, customer communication, and device management so much more efficient. The portal is easy to navigate, reporting is clear, and their automation tools save us so much time. Their support team is also responsive and truly listens to user feedback. I highly recommend Syncro to any MSP looking for a reliable, powerful, and user-friendly solution. Review collected by and hosted on G2.com.

Occasionally, it experiences some lag, though this could possibly be due to an issue on my company's end. Review collected by and hosted on G2.com.

I like that we have a single pane of glass for our PSA and RMM tool sets. Review collected by and hosted on G2.com.

I wish there was some more flexibility with the tools we have integrated through Syncro. An example is we use Hudu for documentation and I'd like it if we could click on a link with in Syncro to take us directly to the section in Hudu that was applicable. Review collected by and hosted on G2.com.

I enjoy that is is really user friendly and easy to navigate. This helps to keep things organized when dealing with multiple clients at a time. Additionally, I love the ability to use Canned Responses as this cuts down on the time spent on each ticket. Review collected by and hosted on G2.com.

I do wish the filtering system for tickets was a little easier to understand. There also seems to be an issue where the system will create duplicates of tickets sometime affecting out KPI numbers. Review collected by and hosted on G2.com.

Being able to check information about an asset (such as a users Windows laptop), deploy software and scripts to it, and hop in remotely over Splashtop has been absolutely amazing for our team's productivity. Support is also quick to respond and knowledgable. Review collected by and hosted on G2.com.

While it is good at doing multiple things, it doesn't excel at anything in particular. Ticket searching for example can only search subjects, which is less than helpful. It also has limited inventory capabilities for non Windows/Mac devices. Review collected by and hosted on G2.com.

I love using Syncro for managing our infrastructure because it provides valuable insights into the overall environment and alerts us to critical issues, which allows us to address potential threats proactively. The involvement of the Syncro team and its community is impressive, as there are multiple webinars and communications with end users sharing their experiences and insights about using the platform and updates on new releases. Syncro effectively complements our security and network monitoring systems, providing a cohesive solution. The transition from separate tools like TeamViewer and Solarwinds to Syncro for remote support and ticketing has streamlined our processes under a single platform, enhancing efficiency. Moreover, the initial setup of Syncro was remarkably simple; it guides you through the process, and the document center provides all necessary information. This ease of use and comprehensive support system makes Syncro a standout choice. Review collected by and hosted on G2.com.

I would like more control over reporting in Syncro. Review collected by and hosted on G2.com.

I really appreciate how easy it was to set up Syncro. This simplicity was valuable to me and allowed me to smoothly transition from another product. One of the standout aspects of Syncro is its powerful automation capabilities, such as installing antivirus software and running scripts for various tasks like enabling Num Lock at boot or disabling unwanted Windows features. These automation tools help me stay on top of tickets efficiently and save a lot of my time by handling repetitive tasks. I particularly find the Remote Monitoring and Management (RMM) functionality extremely useful. The scripting feature in the RMM capability is particularly valuable as it enables me to push out all settings and programs with just one click. This includes tasks like installing Huntress or enabling programs to run in safe mode, which significantly streamlines my workflow. Furthermore, I benefit from Syncro's ability to pull all important information from a computer, and its seamless integration with BitDefender is another asset - automating the deployment into its account saves me effort. The continued updates ensure that Syncro remains a reliable part of my toolkit, and my positive experience is such that I would rate it a perfect 10, making it highly likely that I would recommend it to others. Review collected by and hosted on G2.com.

I would like more automation capabilities in Syncro, especially concerning the installation and activation of programs. Review collected by and hosted on G2.com.

The all in one platform allows for seamless management baked into one low cost. Ticket management is solid - we moved from Zendesk and have been trucking along well enough. Review collected by and hosted on G2.com.

The UX feels half-baked. I say that this feels like it was made by engineers who need to get work done - not people who are looking for pure speed and ease of use. Review collected by and hosted on G2.com.

It's incredibly simple to connect remotely to a customer's device. With just one click to approve the remote request, I can immediately start helping them with whatever they need. I also really like being able to run scripts in the background. This makes it very straightforward to deploy installations and execute other commands without having to remote into the device each time. Review collected by and hosted on G2.com.

Occasionally, the Syncro service encounters issues, but these are typically resolved by simply restarting the service. In some cases, the problem can be addressed using Syncro's script feature, since my company developed a script specifically to restart the Syncro service. Review collected by and hosted on G2.com.