--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 502 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 502 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. (237 reviews) - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. (159 reviews) - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. (111 reviews) - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. (106 reviews) - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. (105 reviews) - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. (78 reviews) - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. (70 reviews) - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. (61 reviews) - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. SyncroMSP - My favourite MSP tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | IT & Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Syncro?** All in one experience that actually works. Unlimited endpoints for simple billing, good integrations with other products, excellent scripting and efficient patch management **What do you dislike about Syncro?** It's a tad on the ugly side but you learn to love it. Billing can be dangerous with how tax is applied. **Recommendations to others considering Syncro:** Give it a go, the trial is quick and easy and compared to Datto & Connectwise much easier to get going. Other programs have way more features but you wont use most of them **What problems is Syncro solving and how is that benefiting you?** Joined up support for cutomers, the automation of many aspects means less time fighting fires and more time to increase sales. **Official Response from Matthew Hilton:** > Paul, thank you for your review. We're glad you found our fully-featured trial helpful. It's great to see that our all-in-one integrated platform has helped you increase sales and spend less time with your firefighting. ### 2. Great service all around. **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel D. | Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Syncro?** The ease of access and ability to manage multiple clients from a central point, running excellent services and features, all for the best price in town. Highly recommend Syncro to every MSP. **What do you dislike about Syncro?** The customer support at times is not the greatest. The community is, users always help each other on forums and support concerns, but the customer support team itself could be better. But that's just human nature. **What problems is Syncro solving and how is that benefiting you?** Managing clients from various fields and services, ranging from Dental offices to Construction companies. Syncro eases the process of managing different clients with different requirements. **Official Response from Matthew Hilton:** > Samuel, what a great review, thank you. We hear our global user base and take all feedback very seriously. We've taken the last few months to improve all of our processes and this includes Technical Support. As we continue to improve in this department, specifically, we hope that your opinion changes should you need us in the future. It's nice to hear that you're able to find success in multiple vertical markets utilizing our platform. Wishing you continued success! ### 3. More than just an RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas C. | vp, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Syncro?** Syncro is more than an RMM, it's ticketing system has filled in a lot of what was done using other tools, like Outlook appointments, notes and remote access tools. It all just flows. If it's not a ticket, it didn't happen. **What do you dislike about Syncro?** Sometimes the remote access or splashtop don't work or need to be retried. But there's two tools, so you have another option. **What problems is Syncro solving and how is that benefiting you?** Everything is a ticket. Incoming support requests are tickets. So much data. **Official Response from Matthew Hilton:** > Hi Thomas, Thanks for the review. You are correct, we are more than just a simple RMM tool. That said, you bring up a good point. We have clients that are able to use exactly what they need, when they want to, since we offer all features to every Syncro account for one simple price. Use our RMM tools. Use our PSA tools. Use our Remote Access (Splashtop). Use our ticketing or billing systems. Or use them all, since they're integrated, to fully maximize your company's potential! And with our add-ons and integrations, we make extend the customizations your unique business might need. ### 4. Syncro change the way we work completely **Rating:** 4.5/5.0 stars **Reviewed by:** Dan R. | Tech support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Syncro?** We love how SyncroMSP manages all our assets and how with ease keeps them up to date for Security Patches and Updates. It is by far the best around! **What do you dislike about Syncro?** I dislike that it doesn't also make me coffee in the morning; this would be a great new feature! **What problems is Syncro solving and how is that benefiting you?** We can now ensure all our 5k endpoints are patched and quickly report on any issues. We now see benefits across many areas using SyncroMSP **Official Response from Matthew Hilton:** > Dan, I'm sure if we tried hard enough we could find a way to automate coffee making with Syncro. Thank you for calling out our Security and Patch Management system. We work very hard to provide all of the services and features every MSP needs, and as you know, continue to improve them so that your business can continue to benefit from Sycro as you continue to grow. Thanks for the review! ### 5. Improvement in Patch management- implementing key features such as blocking windows updates by KB **Rating:** 2.5/5.0 stars **Reviewed by:** Zaheeir A. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Syncro?** Dark mode. Background tools. Reports. Chat function **What do you dislike about Syncro?** Navigation is a bit cumbersome at times. A simplified GUI may be the solution. Some Alert monitoring does not work as intended. **Recommendations to others considering Syncro:** Mobile App needs a bit of refining. Scheduled Tasks from Syncro. Allow more granular alerting by Event log errors - not just the top levels. eg. Application and Services -> Microsoft -> Any folder within this one. **What problems is Syncro solving and how is that benefiting you?** I can't say. **Official Response from Matthew Hilton:** > Thanks for your review, Zaheeir. We appreciate all of your feedback and listen to our community to continually improve the platform. I'd be interested in hearing more about the issues you faced with Alert Monitoring so that we can look into it further. We listen to all feedback, from our global community, to make Syncro the best platform for your business needs. ### 6. Not quite there yet... **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Syncro?** Simple to manage the simple things. Price **What do you dislike about Syncro?** Not all the tools that are needed to quickly deploy a new client are there yet. Feature requests arent taken seriously. **What problems is Syncro solving and how is that benefiting you?** They are a Cheap MPS solution that is showing potential. ### 7. Outstanding Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Syncro?** Syncro's platform makes it manageable and extremely user-friendly. The reporting system is an excellent tool to manage traffic. The preemptive alerts for devices is also a nice touch. **What do you dislike about Syncro?** I wish the display portion of support would show multiple monitors instead of one at a time that you have to flip between. This makes it less effective in the field. **What problems is Syncro solving and how is that benefiting you?** We are looking through software-related issues and system issues that are reported on a daily basis. This has been extremely helpful in our day-to-day routine in IT. **Official Response from Matthew Hilton:** > Thanks for your review. I'm curious as to your mention of multiple monitors. If you're referring to two or more monitors on your 'console' (the computer your technician is using), I'd be interested in hearing more. As we continue to grow, based on feedback from our community, this is something I'd like to dig deeper into. If you haven't, I'd highly recommend submitting a support request. Or, feel free to respond here and I can see about getting more information directly with you and submit it for you. ### 8. Good product, with some caveats **Rating:** 4.0/5.0 stars **Reviewed by:** Ron V. | It Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Syncro?** Lots of features. Similar to a swiss-army knife for MSPs. Scripting, automation, windows patches, support for multiple O/Ses. Overall, it's fairly feature-rich, especially considering its price. **What do you dislike about Syncro?** The UI seems to have been built by multiple people over time. There is no overall UI philosophy that ties it all together, so there are times you will have problems navigating to the exact thing you need until you get more familiar with it. Even at its best, it can be problematic at times. Not insurmountable, but needless clicks and hunting for options. **What problems is Syncro solving and how is that benefiting you?** Its been useful in the management of numerous endpoints from a central console. **Official Response from Matthew Hilton:** > Wow Ron! It's so nice to hear that you're able to utilize the all-included feature set that Syncro has to offer. Management of your customers and their assets, with unlimited assets included, truly helps MSPs to increase their value while decreasing overhead costs. Thanks for the honest feedback on the UI. It's comments and suggestions like this, from our amazing global community, that we take into consideration when planning future updates. We hear you. ### 9. great product for the cost **Rating:** 3.5/5.0 stars **Reviewed by:** Halion A. | service desk manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Syncro?** unlimited assets, constantly adding new features to the long list of current features, great community, **What do you dislike about Syncro?** while the community support and syncro reps in the community support are great, the actual support system is extremely slow **Recommendations to others considering Syncro:** use the forums for help **What problems is Syncro solving and how is that benefiting you?** we had 2 different systems for our PSA and RMM, Syncro put them all into one and made it easier to teach new technicians. **Official Response from Matthew Hilton:** > Halion, thanks for your review. We recognized in late 2021 that some of our processes could be improved and we've spent the last few months enhancing our support team and how they operate. We have a lot planned for 2022 and you should see continual improvements to the TS experience. Thanks for calling out our new community forum, though, as it is a great resource for MSPs to help MSPs with unique or challenging questions. Syncro has a wonderful community, that loves to share best-practices, tips, and tricks, for getting the most out of your experience and business. ### 10. Easy barrier of entry - unlimited growth potential! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Syncro?** The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform. **What do you dislike about Syncro?** Sometimes I wish they would fix known "annoyances" a bit quicker but only mentioning as it is ask, not a time that i can think of where something like this actually affected me and my business. **Recommendations to others considering Syncro:** Cost isn't everything but Syncro's bang for buck is HUGE and easy to get started with for smaller, growing MSP **What problems is Syncro solving and how is that benefiting you?** Time, I have been using an RMM for a while but Syncro's PSA/RMM combo is key for me. Being able to control, track and bill in one place is a must in my opinion. **Official Response from Matthew Hilton:** > Thank you for your review. It's so nice to hear how each unique MSP is able to gain value and save time with our simple pricing model allowing for higher profit margins and time saved with our fully-integrated suite of tools. Having unlimited agents and all features included for one simple per-user price really does set Syncro apart and we're glad it's helping your business to grow. ### 11. Easy to use and understand; great functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Ela M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Syncro?** I like that it is intuitive and easy to use. Easy to find customers and accounts; I was up and running depositing checks and creating a deposit report with five minutes' worth of training **What do you dislike about Syncro?** Nothing, so far - it's a great program. It has been very easy to learn and use **What problems is Syncro solving and how is that benefiting you?** I'm using it to create invoices, track invoices and create reports. I also use it to create invoices and statements. Our tech support guys use it to create and respond to tickets for support, as well as to monitor and support customer systems. ### 12. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal C. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Syncro?** The automation and integration for recurring monthly payments. **What do you dislike about Syncro?** Sometimes the upgrades to syncro are rushed and have serious bugs **Recommendations to others considering Syncro:** I highly recommend this product **What problems is Syncro solving and how is that benefiting you?** A 360 degree management solution **Official Response from Matthew Hilton:** > Hi Michael, Thank you for the review. We're glad you're able to use Syncro's integrated / all-in-one platform to automate your business. In terms of bugs during upgrades, we are continually improving our development, QA, and release processes, and in particular, we've overhauled our internal processes in the last few months (and will continue to into the future), so hopefully you will see a much better experience with this going forward. ### 13. Syncro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 ### 14. Fantastic RMM and PSA **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Senior Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2020 **What do you like best about Syncro?** Amazing product and support. We have used SolarWinds for years but were having issues with patching and occasional wacky anti-virus performance on servers. Could not get good support on SolarWinds and frequently would get billed incorrectly. Syncro is SO much better in many ways. First its super easy to setup.. really, took maybe an hour with no tech support from the company. When you do have questions you get fast response from support. No contract and free trial.. They don't need it because the product runs rings around the competition. Perfect integration with Connectwise Control and Bitdefender. Virus alerts are pushed up to Syncro and remote control is a snap. Scripting engine is awesome, you can push results into custom fields, output is saved in history, can auto generate and close tickets, automate remediation, and plenty of community scripts available for your modification. Having the option of using Webroot instead of Bitdefender is fantastic.. especially if you run into some compatibility issue or just want to test an alternative AV. The PSA is just what we needed to track service requests. The web portal that is accessed from the tray icon has been very well received by clients. The phone app makes it easy and quick to check open tickets and alerts. At first it didn't seem like there was as much monitoring going on with Syncro over SolarWinds.. Now that we are a bit more proficient with the product, problems are being handled faster and less issues are falling though the cracks. I love that on the main asset page is show all the recent activity including adding and removing software, alerts, and script actions. New features are constantly being rolled out. The latest one I'm using is SNMP monitoring. I dismissed it at first but after checking it out, its pretty cool.. You can setup monitors for anything on your networks that offers SNMP.. Great for printers and routers or switches. You can setup alerts and open tickets with automation based on low toner or high CPU utilization. Pretty cool. We are saving hundreds each month by switching to this product and getting far better results. Its a no brainer and wish we had made the switch sooner. **What do you dislike about Syncro?** There is not much to dislike.. I would say that after having used SolarWinds for years and also testing Datto RMM.. the reports could be better.. The graphics could be a little snazzier. I would like to add custom fields to the support portal for clients to report problems... like name and number. It would also be nice if it tracked CPU and Memory utilization over time on a chart.. Sure you get alerts and if you open the remote screen you get it there but you cant look back over the day to see what the history looked like. Overall the dislikes are minor compared to the quantum improvement on all other fronts.. and did I say they are constantly rolling out new features. **Recommendations to others considering Syncro:** Give it a free test drive. =) **What problems is Syncro solving and how is that benefiting you?** Spots all the common issues.. alerts to CPU, MEMORY, HD space. Patching is top notch. Automatic remediation with common problems. Great issue tracking and ticketing for clients. Really cant say enough about the product. ### 15. Best in the Space **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Assistant IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Syncro?** The thing I like most about syncro is the fact that it is designed specifically for MSP like my company. I have tried dozens of different software solutions but none of them can come close to how vertically integrated and comprehensive Syncro is. **What do you dislike about Syncro?** The monthly subscription price is a little outputting at first until you sign up for the trial and you see how much software syncro replaces. **Recommendations to others considering Syncro:** Keep up the awesome job and continue to employ some of the best people out there :) **What problems is Syncro solving and how is that benefiting you?** The benefits I have realized and the complete vertical integration and how much other software is put out of the picture because syncro is so will integrated and built with MSP and their needs in mind. The only problems I am solving is the lack of syncro live support on mobile devices ( as far as i can tell) Until this feature is available, I will be purchasing ConnectWise Control to compliment Syncro. This will allow me to remote into just about any users device to aid in troubleshooting. Ipads, tablets, android phones, windows laptops, mac laptops, etc. ### 16. Only RMM/PSA I'll use! **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | Sr. Network/Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Syncro?** It's a one stop shop for everything I need to run my MSP. New features come out almost daily. Product integrations expand as much as new features. The Syncro staff are fantastic and responsive. The price for what you get is super underrated. It's a no-brainer for any MSP to start here before trying anything else. **What do you dislike about Syncro?** The only thing I can think of that I don't like about Syncro is the "light theme" and only having the ability to use the teal color scheme! HA! Seriously, that's it. There really isn't anything I can think of that makes this a bad product. The ability to try a free trial up front, made it easy for me to go full time with it. **What problems is Syncro solving and how is that benefiting you?** The ability to grow my business, keep it organized, and have everything in one place was what I was looking to find. Syncro was the only product that could do that when I searched, and even moreso it's been everything else I couldn't have thought I needed. Any time I've needed something, it was already integrated! ### 17. Best single decision we have ever made. **Rating:** 5.0/5.0 stars **Reviewed by:** Ross D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Syncro?** Syncro works. Period. The financials are high leverage, I can estimate, invoice, and take payment in under a minute. Workflows, RMM direct integration, worksheets, email blasts, script engine. etc... We were Autotask, Centrastage,Kaseya for years. We were never as well taken care of, as often listened too, or as genuinely a part of the development rhythm as we have been with this product, this company, and this community. You CANNOT get this anywhere else. **What do you dislike about Syncro?** Nothing. I know it sounds disingenuous to offer no critique. Every product has issues, but so do we. We are growing and adapting and improving everyday, this product and this company are as well. As long as I can clearly see that, I have no complaints to offer. **What problems is Syncro solving and how is that benefiting you?** Single tool to control our PSA/RMM needs was a huge shift in productivity and continuity. The other high leverage action that surprised us was how functional the financial mechanisms are within Syncro. Our outstanding invoices are down to sub 30 days routinely with more than 250+ clients and 2000 assets under management. This is something we simply could not accomplish with a hodge podge of systems "synced up" in our previous architecture. ### 18. This product and its support is like a breathe of fresh air. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter J. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Syncro?** Having all our day to day tools in one place under one pane of glass greatly improves our efficiency. The Syncro community is given the opportunity to request changes/improvements in the Syncro product on a regular basis, I have personally seen 5 great improvements implemented with this QOL (Quality Of Life) community program since we started using Syncro. They really do listen to their customers. **What do you dislike about Syncro?** The reporting has had some updates and is improving but still has some ground to make up. **Recommendations to others considering Syncro:** Sign up for a demo, check their Face Book group out, attend one or more of their open office hours meetings they hold every week where you can ask questions live to their wonderful sales crew. We were Connectwise Manage users for 7 years, Syncro does not do everything that CW could but it checks all the boxes we need it to and it does it much better for us. **What problems is Syncro solving and how is that benefiting you?** We were paying too much for our RMM and PSA solution with our previous vendors, at the same time the integration between them was not great either so a great deal of efficiency was lost there. Syncro is a much simpler platform but has all the features we really need all in one place, this makes my team more efficient. The cost of running our business is now much more scale-able with the per tech pricing model. ### 19. Syncro is a great MSP platform that is constantly adding features. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Founding Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Syncro?** It is full featured from PSA to RMM so that you can almost have one tool to run your business, and in the areas that they are weak, I feel like they are listening to their partners and trying to improve. I've yet to see a software platform improve so much since I've partnered with them. Also, their subscription model (per technician) is a game changer. **What do you dislike about Syncro?** They need greater control over Windows patches (e.g. excludes) **What problems is Syncro solving and how is that benefiting you?** Moving to a fully integrated PSA was huge for us. Having assets attached to tickets and to be able to move between customer - asset - ticket - invoice saves so much time. There's less of a chance in forgetting a labor charge when invoicing. Automation has also been a big deal: Having an alert open a ticket and remediate. Scripting is super powerful, which made Windows 10 upgrades less painful this year. ### 20. Synchro is the solution I have been waiting for! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2020 **What do you like best about Syncro?** Synchro provides a one-stop solution for my business. I have an MSP business along with a brick and mortar retail service location and find that it takes care of many needs that were formerly taken care of by different solutions. Now with synchro everything I need, RMM,PSA, Remote Access HHelp Desk and even my email lists and reminders are all in one spot at one cost point. No added cost per endpoints! **What do you dislike about Syncro?** Synchro is rapidly developing and as they make huge leaps and bounds there are things that get implemented and put on the back burner for a bit. What I love is how fast the development process is. I am so glad I am on board and can't wait to see what's next! **What problems is Syncro solving and how is that benefiting you?** Biggest problem was incorporating all of my customer information both business MSP and retail break-fix into a solution that let me manage it all. From one-off POS sales to reoccurring invoices. Multiple AV programs, multiple ways for remote access and the ability to link with third party vendors to enhance functionality. ### 21. Great combination of functionality, reliability and value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Carl H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Syncro?** I really like the fact that most of what I want is under one roof and, for my needs, there is integration with the rest. I also love the fact I get a response to my questions or ideas, which on my travels I have found as lacking elsewhere. **What do you dislike about Syncro?** A different time zone leads to a small wait for a response from support but they generally give me the information I need at the first attempt. **Recommendations to others considering Syncro:** Go for it. Make sure you understand the differences between your SyncroMSP and your current offering. Join the Facebook group before you move or when you start the trial. You will get access to a great deal of help and advice. **What problems is Syncro solving and how is that benefiting you?** The move to SyncroMSP has resulted in improved reliability on the services I need, increased functionality, a reduction in costs and a much more helpful user base. ### 22. Moving to Syncro was a great decision **Rating:** 4.5/5.0 stars **Reviewed by:** Rod M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Syncro?** I am a one man IT Consulting business serving mostly business clients in a hybrid break-fix / MSP model. I was using Solarwinds before but it was cost prohibitive to deploy costly agents to client machines. With Syncro, I can easily deploy a full-featured agent to every client system for a reasonable annual fee. I have used custom polices to either fully manage or simply monitor client issues depending on my client relationship. Prior to switching to Syncro, I was also paying for a Repairshopr subscription. Switching to Syncro saved me even more money in a seamless migration of all my Repairshopr data into Syncro. I cannot even tell the difference. Nothing was lost or changed. I also love the easy Powershell integration. I have also been amazed at how quickly a Powershell script is deployed. With Solarwinds, it seemed to take forever for a script to deploy. A recent case in point illustrates this observation. Recently I decided to deploy a Ninite Pro agent to a group of machines to register them with Ninite Pro. In one window, I had the Ninite Pro console and the other window, I launched the script to deploy the agent to several machines. I'm thinking it was about 30 seconds from the time I launched the script to the time I saw all machines appear in the Ninite console. Syncro is awesome. **What do you dislike about Syncro?** My biggest complaint about Syncro involves 2 issues that are ALSO problems in Repairshopr. I have reached out numerous times when I was a RepairShopr subscriber and also through Syncro. Without going into a lot of detail, I will just summarize the 2 areas which could also be classified as feature requests. 1. Sales Tax Groups only support 2 components: In my state and specifically in my metro area, there are about 25 different sales tax zones and each zone may have 3 tax components that have to be individually reported back to the state. Prior to Repairshopr and Syncro, I invoiced through Quickbooks Online and it supported multiple sales tax groups. This has been a royal pain since I am required to collect sales tax by point of delivery. 2. Timer does not have a pause feature: This is my BIGGEST complaint. I feel that Syncro and Repairshopr both are geared toward a brick and mortar store or residential clients. I have a small number of business clients whom I invoice monthly. I provide an invoice with a detailed line item for each day. When I work on client projects, I use the Syncro timer. But it only allows for a stop or start, thus providing me with a long list of times to add up at the end of the month. I want to be able to pause my timer when taking a personal call or leaving for lunch and be provided with a sum of the time spent on the job. PLEASE give me a pause feature. Take a look at HoursTracker for the right way to do this. **What problems is Syncro solving and how is that benefiting you?** Automation through Powershell scripting. Quality RMM for EVERY client for one reasonable price. ### 23. Very good, and keeps getting better! **Rating:** 5.0/5.0 stars **Reviewed by:** Shane C. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Syncro?** I feel like Syncro "gets" my business. It's not just the software, it's the entire approach of the organization. MSPs need PSAs and RMMs to make us more capable and more efficient, and Syncro does that. It may not have all the features of the bigger players, but I came from one of those, and I honestly used about 15% of it. I find I am getting much more value from Syncro. The core product just works, and it doesn't take a full-time resource to manage it. The integrations are thoughtful and useful. I am constantly finding ways to do more with it, regularly surprised at the untapped capabilities, and floored by the commitment to regular development and improvement based on customer feedback. There are literally new features and/or fixes every week. The sales team offers ongoing support that is really helpful, and technical support has been good the few times I have needed to use it. The most surprising thing for me I think is the way the whole package speaks of people who care about what they are doing, and the people they are doing it for. That comes though very clearly, and it makes the software and probably more importantly the the organization a joy to work with. I can't say that about most software or organizations in the MSP space! Or any space really, which is sad. Syncro is a gem. Maybe the best decision I made this year. **What do you dislike about Syncro?** In a world of "first impressions", the Syncro interface doesn't make a good one. It's not pretty, sometimes a bit confusing, and you need to use it for a while before you appreciate why things were done the way they were. Or even to find things! There are many gems in this platform, but some of them are very well hidden! The mobile app has also been a weak point, but some improvements have been made lately. There are minor issues with accounting integrations and a few other minor annoyances, but they do tend to get worked out eventually. **What problems is Syncro solving and how is that benefiting you?** One fundamental problem Syncro solves is the integration issues when pairing a PSA and RMM - that just goes away. Another is the billing flexibility. It's not perfect, but I have been able to automate more billing in less time with Syncro that I ever have before. Simplicity is also key. Yes, Syncro doesn't have all the capabilities of the "big" players, but I actually like the simplified approach. I am less likely to spend hours wading through all the possibilities and options trying to accomplish something - it's just more efficient to work this way. The end result is I am accomplishing more than I did when I had a "bigger" toolset. And being treated like I matter. And saving money! Since the billing model is not per agent, I am now free to install agents for clients who don't have a fully-managed service. That means better service for them, and potentially more opportunities for me. ### 24. Syncro saved me from myself **Rating:** 5.0/5.0 stars **Reviewed by:** Creighton C. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Syncro?** While I love the ease of use and the low cost, the best part for me was time tracking and billing. I found that it paid for itself in less than a month by tracking my time and keeping me from leaving money on the table (remote access integration helped even more.) The platform also led me to a cloud service provider and managed AV (I was reselling nothing before) and those integrations, along with recurring billing, makes extra income easier. It just really made my business easier and more profitable (even though I'm still a really small fish) and is allowing me to plan for expansion. Without Syncro, I'd still be stuck in the break-fix mindset. (also, the user community support is awesome. and I just realized that I'm not posting in a Syncro group) **What do you dislike about Syncro?** There are some places where a bit more granularity would be helpful, but nothing that's a showstopper. The app could use some enhancement, but honestly, you can do everything you need from the mobile website. **Recommendations to others considering Syncro:** Be sure to join the Facebook group. You can get questions answered by other users with more experience, you can get ideas about things you're unaware of (by watching other conversations), and I believe it's monitored by some of the Syncro staff. Overall, the FB group makes it a breeze to get up and going. **What problems is Syncro solving and how is that benefiting you?** Customer management and time tracking. I have found that I was losing a lot of money by not tracking my time accurately. The increased income, from time that wasn't being billed before I signed up with Syncro, has more than paid for my subscription cost. ### 25. Syncro - The best RMM/PSA we have found. **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | President/Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Syncro?** There are two things that stand out about Syncro, the community, and the development path. **What do you dislike about Syncro?** There are some things that aren't as robust as they should be (reporting, SNMP), but the folks at Syncro actually LISTEN to their community. You can even join the Facebook group before you subscribe. **Recommendations to others considering Syncro:** Do the trial, join the Facebook group, if you are looking for a new RMM/PSA you have nothing to lose. **What problems is Syncro solving and how is that benefiting you?** We are beginning to run our ENTIRE business through Syncro. ### 26. Syncro offer the best value of products I've tried **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Syncro?** Syncro has exceeded my expectations and saved me money compared to many of the alternatives. I've spent far more for my PSA and RMM tools and gotten a lot less. I'm really pleased with the integration of other products. They are well thought out and work better than many other tools. The invoice and payment integration with QuickBooks and my merchant provider is great and saves me time every month. The ability to use multiple products is also nice. I also enjoy working with the Syncro team members. Everyone from sales and support have been great to work with. **What do you dislike about Syncro?** There's not a whole lot to dislike when I've tried many of the other products. My biggest complaint might be more about some basic design stuff. Navigating can get a little challenging, especially if you don't get in the habit of opening windows in a new time. I think the documentation could be improved. Sometimes it isn't detailed enough to really understand the ends and outs of the system. **Recommendations to others considering Syncro:** I always recommend making a list of your key requirements. Make sure you know what features are most important to you and evaluate the system on those features. Any other "bells & whistles" are bonuses. Also make sure you have the people that manage the different areas of your business (ie. Accounting & Finance, Service Manager, Customer Service, and the Support team) are fully engaged and evaluate the tool. When you are evaluating a tool that is going to be the core of your business, you have to put the time in to know if it will work for you. **What problems is Syncro solving and how is that benefiting you?** Have a single tool for my PSA and RMM tool saves me time, money, and training. It also integrates with a lot of the other tools I used. Many of the processes I had to do manually on more expensive systems are now 99% automated. And once I fine tune and really understand the system, they will be 100% automated. ### 27. Syncromsp Rmm solution is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Syncro?** I like that the dev team is doing it's best to add all the function that we as MSP need. They are always helping us do better. During the time of hardship the have stepped up and put us first as the consumer. I also think for the price and power you can get a better solution. I can speak for everyone but for me after testing so many different solutions I found the best for me. That's Syncromsp **What do you dislike about Syncro?** I would like to see the live part evolve more I know it will get there but take time. I would also like to see more payment option and integrations like square or QB. Other then that it's about everything I need. **Recommendations to others considering Syncro:** I would say save your company rmm cost with going with Syncromsp. It will help you become a better scripter in powershell and help you complete more automation. You will learn new things everyday to help your business take care of your clients. **What problems is Syncro solving and how is that benefiting you?** The total package has been a lot to learn and still learning but it does everything I need with out much work after leaning the tricks. The powershell is amazing and easy to deploy scripts. It can really help you with client issues fast with it's power. I am new MSP and it helped me solve all different issues. Ones I never thought I would have to solve but I did it with a click. ### 28. Syncro is what MSPs are looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Tony W. | Packaging Machine Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about Syncro?** It's intuitive to use. Things are where you'd expect them to be. **What do you dislike about Syncro?** No basic 'admin' account for book-keepers or managers to use. **What problems is Syncro solving and how is that benefiting you?** Remote support to my managed and non-managed clients. The ability to install endpoints without stressing about the cost-per-endpoint that other RMMs have. Installing Antivirus and being able to monitor it from one place without needing to remote into clients devices. ### 29. The Modern MSP RMM/PSA you need now **Rating:** 5.0/5.0 stars **Reviewed by:** Paco L. | Managing Partner & Podcast Host, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Syncro?** The best feature of the system is the integrated nature of both RMM and PSA. Having the ability to customize the system to your needs for information to store or managing your assets makes our day to day easier. **What do you dislike about Syncro?** Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. **Recommendations to others considering Syncro:** Great platform for the subscription price. Lots to learn and great automation to create. **What problems is Syncro solving and how is that benefiting you?** Time-saving is key. What would take us 30 minutes to install all the software needed in our stack we're been able to cut this time to attach the necessary installers and scripts to install on a new agent in minutes. This has allowed us to be more flexible on what we can or need to deploy to our clients. ### 30. Syncro Makes Everything So Easy & Intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Syncro?** I love how Syncro is all inclusive. Billing, tickets, knowledge base, antivirus and RMM all in one! I switched over from RepairShopr, which is another great tool from the same developers of Syncro. However, Syncro is way more feature rich and includes all of the features I was looking for out of an RMM. Before RepairShopr, I was using QuickBooks and Syncro makes QuickBooks look like child's software. I'm honestly so happy with Syncro. Usually about every six months, I reevaluate the software and components that I use for my work and look at better options, but I've never felt the need to while using Syncro. Syncro's support is also super awesome. Any time I've had any issue whatsoever I have just reached out to support and they've provided me with some of the best support I've received. They all speak English and respond ASAP. Compare that to QuickBooks! **What do you dislike about Syncro?** There's not much at all that I dislike about Syncro. Most of my complaints or annoyances are usually ironed out by their tech support or in the frequent weekly updates. The only thing I disliked at first was that you had to pay yearly. However, after discussing with them, they ended up compromising and now offer me Syncro with monthly billing. I was super impressed! **Recommendations to others considering Syncro:** Make sure to use all the features that are available to you. Syncro isn't just for tickets nor is it just for invoicing. Use it all for what it's worth and you'll really see the value in it! **What problems is Syncro solving and how is that benefiting you?** I am able to provide services like never before for my customers. Like managed antivirus, support through RMM and monitoring and remote access. Plus automated monthly billing is so awesome! Being able to make that recurring money off of helping clients monthly and providing ongoing service has been very beneficial for my company and was never even something I considered until I signed up for Syncro. ### 31. Amazing customer service... Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Matt d. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Syncro?** I have an amazing rep, Brandi Crown. Everyone I have dealt with at syncro is awesome. The product is excellent and it's will priced **What do you dislike about Syncro?** Nothing yet! Been using the product for a few months and evening expectations **Recommendations to others considering Syncro:** Great product, great price, great service... What more do you need? **What problems is Syncro solving and how is that benefiting you?** Excellent RMM tool. Excellent toolset, monitoring and reporting ### 32. Easy, affordable, responsive, and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Syncro?** The integrations with various third party vendors works very well. The scripting environment is a simple as powershell and works very fast. Scripts launch withing seconds. The use of Chocolatey as a source for 3rd party software updates is genius. Navigation of the UI is fast and simple. I love that Syncro is using modern infrastructure and coding techniques. Utilizing docker and public cloud services for their platform. Creating scaleable and highly available infrastructure is key. **What do you dislike about Syncro?** The mobile app could use some TLC however most PSA/RMM's mobile app are completely useless. Syncro;s has help me in a few situations. It most certainly not quick or easy to navigate though. **Recommendations to others considering Syncro:** You won't regret it. Very simple yet powerful PSA / RMM **What problems is Syncro solving and how is that benefiting you?** Process automation. Standardization in deployments. Rapid on-boarding and device distribution. Automated billing. Threat mitigation. Sales and marketing. ### 33. Best RMM/PSA we have used **Rating:** 5.0/5.0 stars **Reviewed by:** Duane L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Syncro?** The system overall is great. Very light weight on endpoints. The integrations with our software packages is also very nice. **What do you dislike about Syncro?** Reporting could use some work. However, they have been working hard on it. Most recently, upgrading the executive reports! **Recommendations to others considering Syncro:** Do it! **What problems is Syncro solving and how is that benefiting you?** Better billing opportunities which means increased hourly rev. ### 34. Improved service and customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Syncro?** Syncro has allowed us to automate some time consuming tasks when initially setting up a client. At the same time, it makes sure that our clients stay in the loop about every step and makes it easy to lodge any support ticket. It has also integrated our branding quite nicely, giving the idea of a coherent service offering by us. **What do you dislike about Syncro?** Some of the website integration is not as pretty or user friendly as it could be. This makes the initial booking process a bit more laborious than it could be. But by saying that, I've been impressed with all the improvements I've seen over the time we've been with syncro for. **What problems is Syncro solving and how is that benefiting you?** We are managing classical break-fix ticketing and managed services from one place. We have done away with most other systems related to managing clients, tickets and communications. ### 35. Communicate and manage with Syncro. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Syncro?** Its used mechanisms make evident the importance of the syncro system, software really qualified to understand the most practical and effective interaction that exists in the interactive informative media, where the communication exercised by this software goes directed to the visitors of the system, to guide them and to encourage them to carry out diverse actions inside the same one, managing to have a capacity of strategic linking, that brings benefits for the programming of the company. **What do you dislike about Syncro?** In your chat channels, mass chat options cannot be integrated, making it impossible to carry out an informative mass chat, where a greater amount of information can be understood, being accessible only the individual chat options, making it more difficult to access more users in less time, making your program affected by not getting the number of customers needed to meet the established goals. **Recommendations to others considering Syncro:** Syncro contains an immense value recommended, because its programming to generate a proactive chat which is based on the operational support of the creation of a margin and positioning a range of entry of users in large proportion, generating monitoring backup to know the number of visitors entering the platform, with options for transfer or routing connectivity so that employees can know who is entering your program **What problems is Syncro solving and how is that benefiting you?** To detect which is the volume of acceptance and receptivity to which my company can be compromised, I can visualize in a statistic integrated to its programming, using the strategic geo-focusing and the integration of third parties, creating a predictive connection form of mass volume at a business level, solving situations of wrong projection of content, managing to understand the receptivity acquired according to the content shown. ### 36. Easy to use software for online communication systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Syncro?** The service that Syncro provides to users is distinguished by its excellence, as it allows to boost communication through its real-time chat through websites. The software has surprised me because of how customizable it is to work, has features for screen sharing, proactive chat, transfer or routing, among many other functions that are highly useful when using the service. The software is very easy to use which I consider a plus because it allows anyone to use it, really this service is of high potential. **What do you dislike about Syncro?** A negative aspect of Syncro is that the service counts on the absence of the support team because when you need support from them you have to wait a long time to get answers from them, which is a nuisance for many users who operate the software on a daily basis. **Recommendations to others considering Syncro:** I highly recommend the Syncro service because it is a very useful platform for communication through chat, the software is very easy to use, very versatile, highly customizable and with a fairly robust operation. In terms of cost it is truly accessible that Syncro is the most efficient option you can count on. **What problems is Syncro solving and how is that benefiting you?** Syncro is our main tool for team communication through chat, the platform has been of high benefit to our team because it allows us to keep in touch at all times, is very easy to use which allows everyone to use the service without problems. Syncro has been a fantastic tool for our company. ### 37. Syncro is on its way to replace any of the 'big boys' in the RMM PSA market **Rating:** 5.0/5.0 stars **Reviewed by:** Carl L. | VP CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Syncro?** Excellent security, client on boarding, patching, inventory **What do you dislike about Syncro?** Nothing to dislike, as I expect their schedule of features and integrations is excellent. **What problems is Syncro solving and how is that benefiting you?** Patching, ticketing, inventory. Besides being an excellent RMM, the pricing per tech is much better for how we sell our solution. Since we resell this as a feature, it is important and makes our company look more ready to tackle support issues that may come our way. ### 38. Syncro is my 6th RMM as a MSP and I dont see myself looking for another. **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas B. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Syncro?** Syncro has a very easy to use interface. The Developers are always expanding this platform and listening to us MSPs. Very powerfull scripting. Realtime **What do you dislike about Syncro?** No network probe yet. Some features do not work well on Mobile. **Recommendations to others considering Syncro:** Just do it! **What problems is Syncro solving and how is that benefiting you?** RMM with full integration to PSA. Easy to use. Powerful and Affordable. ### 39. Syncro RMM and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Syncro?** Its an all-in one platform, you manage your service requests, run scripts, monitor and take control of your customer devices all from one single web page. **What do you dislike about Syncro?** The existing copy/past functionality but I guess you get used to it. **Recommendations to others considering Syncro:** A very cheap solution for small MSPs which offers them a great to platform to run their business on. **What problems is Syncro solving and how is that benefiting you?** It is a cheap RMM platform, pay per user rather than device can save your company a lot of money at the end of the day. ### 40. Great software, even better: very responsive company! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Syncro?** The fact we can speak and ask for things, and the company listens to users, is great. Unheard of in this industry and very welcomed! Kudos **What do you dislike about Syncro?** Nothing so far. The software is great.... **Recommendations to others considering Syncro:** Try it out. **What problems is Syncro solving and how is that benefiting you?** Went from spending hours remoting in into customers PCs to just reviewing my automations and having a much higher quality service offering to my customers. ### 41. Excellent transition! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Syncro?** Brandi made this a painless transition!! **What do you dislike about Syncro?** The only complaint I have is customization **What problems is Syncro solving and how is that benefiting you?** We are fixing a lot more problems that were hidden before we had Syncro Live! ### 42. Great for those that don't like bloat **Rating:** 4.5/5.0 stars **Reviewed by:** Taran R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Syncro?** Features, UI, and workflow are all sensible, and they prioritize feature development well based on real-world usage. **What do you dislike about Syncro?** Awaiting release of a Mac management agent. **What problems is Syncro solving and how is that benefiting you?** - Streamlined inquiry to work to billing pipeline - Granular, yet bulk, automation of monitoring, updating, etc ### 43. Helps maximize effort and improve profits **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Syncro?** The integration with RMM and PSA, billing and marketing. They are always improving and adding useful features. **What do you dislike about Syncro?** The remote desktop tool still needs some polish. **Recommendations to others considering Syncro:** Take some time to plan out your implementation and put together a good script library. Plan out automated remediation tasks and ticket workflow. An ounce of planning will save you pounds of "redoing" things. **What problems is Syncro solving and how is that benefiting you?** Syncro has greatly improved how we track billable work. This has increased income and greatly improved our customer relations because things aren't falling through the cracks. ### 44. Syncro makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Your IT and Data Security Expert, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Syncro?** Syncro is very flexible, allowing us to customize how we work with it. But it's not super complicated like AutoTask was. I love the appointment booking module and the integrated emsisoft antivirus offerings. I especially like that you get unlimited RMM endpoints. This lets us boost our business by putting our RMM and remote-assistance tools on ALL our customer computers, making it really easy to resolve problems in the future. **What do you dislike about Syncro?** There's somewhat a lack of integrations. There's no easy way to tie it into our unified communications to pop the customer info when we receive a call. There's no community forum, only the Syncro Facebook page. Facebook pages are not wonderful places to find information in. The Syncro Live remote desktop system is very slow (usually 1-3fps) and fairly unreliable, it often won't connect at all. We ended up using ConnectWise Control for our primary remote desktop. **Recommendations to others considering Syncro:** If you like RepairShopr, you'll love Syncro **What problems is Syncro solving and how is that benefiting you?** The ticketing system is very nice, and the customer portal is quite easy to use and understand. I've been training our clients to use self-service options like the appointment booking module and putting tickets in through the portal. They recently added the ability to right-click the Syncro icon in the system tray and enter a ticket from there. ### 45. Syncro is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Howard S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Syncro?** I like how easy it is to setup policies, invoices, and tickets **What do you dislike about Syncro?** There is not much i don't dislike as syncro works to exactly need and want **Recommendations to others considering Syncro:** It just works as its intended **What problems is Syncro solving and how is that benefiting you?** Keeping everything in one location ### 46. Awesome Sauce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Syncro?** The Reports are through, so many possiblilites. They are constantly adding new features. **What do you dislike about Syncro?** The only issue we have is with the builtin Remote Software, still good though. Sometimes buggy **What problems is Syncro solving and how is that benefiting you?** We are able to easily help all of our clients. We also love the integrations that Syncro has. We currently are able to integrate with pax8 and bitdefender. We can easily check how many licenses we are billing for each of those programs. ### 47. Best Next-gen MSP Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Syncro?** Rapid development and communication with user community. **What do you dislike about Syncro?** Nothing to dislike, the platform is overall very nice and clean. The company is very engaged and responsive. **What problems is Syncro solving and how is that benefiting you?** We use Syncro as our primary business hub for client interactions, marketing, team communications, invoicing, documentation and scheduling. ### 48. Best PSA and RMM for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about Syncro?** I like the PSA where for the contracts and RMM for the scripting and Patching. **What do you dislike about Syncro?** It doesn't integrate with Connectbooster **Recommendations to others considering Syncro:** If you are a One man shop or Small MSP, Syncro is the best PSA and RMM. **What problems is Syncro solving and how is that benefiting you?** Contracts, billing, and integration with Xero. Integration with Xero is really good. ### 49. Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Syncro?** Cost and how they update it frequently also they follow suggestions submitted. **What do you dislike about Syncro?** Reporting is not the best they seem to be working on it which is good. **What problems is Syncro solving and how is that benefiting you?** It has helped us with costs drastically moving from AT to this system. ### 50. Great PSA / MSP for the small to medium MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2019 **What do you like best about Syncro?** I like that Syncro allows unlimited client installs and you are only billed for addons like antivirus on top of your per user bill. **What do you dislike about Syncro?** The part that bothers me the most is there are request for feature updates / fixes that are made, but they never happen. Also support responds a lot with "We will pass this along to the developers" **Recommendations to others considering Syncro:** Don't expect it to be the greatest RMM out there with tons of reports with all the bells and whistles, but it is decent, always moving forward, and going in the right direction. **What problems is Syncro solving and how is that benefiting you?** I am solving the issues of keeping on top of my clients needs and addressing issues before they occur. ## Syncro Discussions - [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) - 1 comment, 1 upvote - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A34%3A07+-0500&secure%5Bsession_id%5D=e2295a5d-ee1c-4dd1-be77-e8956a72e15b&secure%5Btoken%5D=130e1f5629b1d43f979e33bd0c85bef37a05b70697531a48953d5fc686120b00&format=llm_user) ## Syncro Integrations - 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Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,350 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,195 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (777 reviews)