--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 502 scale: '5' date_modified: '2026-06-29' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 502 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency — integrated ticketing, automated workflows, and invoicing — without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count — whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users value the **ease of use** of Syncro, which enhances communication and simplifies troubleshooting and ticket management. (237 reviews) - Users appreciate the **intuitive features** of Syncro that enhance productivity and streamline management of assets and tools. (159 reviews) - Users find Syncro's **easy setup** process straightforward and user-friendly, making it ideal for first-time implementations. (111 reviews) - Users appreciate the **efficient automation features** of Syncro, enhancing workflow and simplifying asset management effectively. (106 reviews) - Users value the **seamless integrations** in Syncro, enhancing functionality and simplifying the overall user experience. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users feel that the **missing features** in Syncro include support for Linux distros and real-time messaging. (105 reviews) - Users note that Syncro needs **improvement in interface design and responsiveness** , impacting usability and overall experience. (78 reviews) - Users find **feature limitations** in Syncro frustrating, especially regarding UI, report options, and email functions. (70 reviews) - Users experience significant **feature issues** with Syncro, including limited automation, integration difficulties, and dashboard inflexibility. (61 reviews) - Users find **automation features and API capabilities lacking** , leading to cumbersome workarounds and limited customizations. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. Single Pane **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony T. | CEO CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Syncro?** I does everything all in one place. Plus it syncs to quickbooks for my accountant **What do you dislike about Syncro?** Nothing. It seems to fit our business mondel perfectly **What problems is Syncro solving and how is that benefiting you?** Billible time. Customer interaction. Tracking ### 2. Comprehensive MSP Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Syncro?** Syncro is quick to learn and easy to use. All aspects of a MSP's business are covered with Syncro and there are a number of integrations like Xero and Quoter. **What do you dislike about Syncro?** Some elements worked better before the update and interface has become a little slower or less responsive. **What problems is Syncro solving and how is that benefiting you?** Ticketing and RMM ### 3. Experience Review **Rating:** 4.5/5.0 stars **Reviewed by:** Boy Angas . | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** Syncro is a user-friendly ticketing system, Easy to fill up informations. and adding device. **What do you dislike about Syncro?** It is not really dislike. It just a bit of improvement. Hopefully can attached screenshot on the comment itself **What problems is Syncro solving and how is that benefiting you?** Most all of the issues from our customers, syncro has its built -in RMM useful to the problem. ### 4. The only all-in-one MSP product you'll need **Rating:** 5.0/5.0 stars **Reviewed by:** Steve T. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** Automation. Syncro is very powerful with asset management and scripting. We can monitor all our devices effectively and keep customers happy. We implemented Syncro within a month and use it everyday as our ticketing system as it give us a easy view over all current work and nothing gets left behind. We have integrated Syncro to Xero, Azure and Pax8 to streamline our workflow and we couldn't be happier. The customer support is amazing also, we did have an issue with Azure AD Sync (Now Entra ID Sync) but the support team was able to solve this within a short amount of time. No waiting weeks for issues to be resolved. **What do you dislike about Syncro?** Nothing that's a deal breaker. However the calendar in Syncro is horrible. We have ours synced to our Outlook calendars to solve this issue and make a calendar entry for all works actioned. We use this to see what everyone is doing or has done for the day. Very handy when you want a visual view of workload. Oh oh! The Syncro App on phone. Useless. Never use it. The whole thing needs to be redone. **What problems is Syncro solving and how is that benefiting you?** Our biggest was making sure all work was being billed correctly and Syncro helps us make sure there's no missed billing and keeps track of our clients and devices. ### 5. Good Product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** Having a ticketing system and RMM tool all in one. **What do you dislike about Syncro?** Not being able to see who runs a certain script. **What problems is Syncro solving and how is that benefiting you?** Having an RMM tool and ticketing tool all in one to help with cost savings and provide a centralized location for our techs to work. ### 6. Great tool for all MSPs and IT service providers **Rating:** 5.0/5.0 stars **Reviewed by:** Jason V. | Sales and Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** I like having everything in one place and thats what Syncro does for me. Tickets, device snap shots, alerts and remote management!! **What do you dislike about Syncro?** This isn't a dislike, but syncro is ever evolving with features and updates. Sometimes its just hard to keep up. **What problems is Syncro solving and how is that benefiting you?** All my client and customer information is in one place. ### 7. Simple and efficent **Rating:** 4.5/5.0 stars **Reviewed by:** Federico S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** I use Syncro only for the RMM section. It is simple, easy and is integrated with Hudu, a documental software. **What do you dislike about Syncro?** Poor sync with Hudu it is not simple, it have not manu customization, reporting features could be more robust **What problems is Syncro solving and how is that benefiting you?** Time-Consuming Manual IT Management in Automated Processes Many tools in one solution ### 8. It works most of the time **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Supports mac, integrates with addigy, ticket template customization, on-creation ticket automations **What do you dislike about Syncro?** Chat is severely lacking compared to other brands, not reliable, does not notify dependably. Most of the concerns about chat get completely ignored during webinars where syncro asks for feedback **What problems is Syncro solving and how is that benefiting you?** It took 2 years for a requested feature to get added ### 9. Refreshing to see software obviously built by people that understand the end user and their business **Rating:** 4.0/5.0 stars **Reviewed by:** Scott M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Syncro?** The RMM features are extremely powerful and can add massive value to you as an MSP and your customers **What do you dislike about Syncro?** Some of the iterfaces look a little dated, the Recurring Invoices can only be linked to one contract so if you have multipe different line items that have different end dates then you can't really use this fetaure without haveing a separate invoice for each product which is not practicle, so we can use this feature and have to track contract end dates elsewhere. **What problems is Syncro solving and how is that benefiting you?** Integrates well with our other tools and Pax8 which is our primary software license distributor, so helps us keep billing accurate. We moved from N-Able RMM and find the RMM features in Syncro much more customisable, much faster to update and implement things like scripts and patching. Saves us money overall after dropping N-Able's RMM. ### 10. Solid RMM and PSA **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** We've used syncro for 4 years now. It works well for us and has helped us automate more with Powershell Scripting, which helps with faster onboarding. I like not having to have 10 different products just on the PSA side for managing customers. Integratres with lots of different services. Customer support has improved recently with some managment changes. **What do you dislike about Syncro?** Some bugs take a while to get fixed, and that they've not setup Stripe for ACH. **What problems is Syncro solving and how is that benefiting you?** Automation with powershell and integration with other servics. ### 11. Syncro is more intuitive than any other system I have used previously. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Syncro?** How easy it is to learne, it does most of what we want but without being unnecessarily over complicated. **What do you dislike about Syncro?** Sometimes it can be difficult or impossible to get certain data from the information that is known to be present on Syncro. **What problems is Syncro solving and how is that benefiting you?** Process and efficiency. ### 12. Easy to use RRM full of features **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Systems Engineer - Support & WiFi, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** I like how things can all be intergrated and detals of the customer are easy avilable - its easy to use, and scripts are easy to deploy, agent is easy to install to end points making depoyments fast and easy, I daily login to it, and when i have needed support the customer support has been fast at resolving my issue. **What do you dislike about Syncro?** Nothing is bad about this RRM solution it all round joy to use **What problems is Syncro solving and how is that benefiting you?** getting to the endpoints with ease ### 13. Best MSP software we've used. We been in business since 1978 and this is the best we've found. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about Syncro?** Synco is easy to use and allows us to track our retail and services with ease. **What do you dislike about Syncro?** Some of the summary reporting could be made easier to customize for our advantage of tracking profits / sales. **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to track our customers and communicate with them. ### 14. I like the combination of ticketing and RMM in one product. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** I enjoy the integration of ticketing and asset management. I also really like the policy management along with managing patches and the scripting platform. **What do you dislike about Syncro?** There are some bugs here and there that could be improved. The mobile app for Android is one thing that comes to mind. **What problems is Syncro solving and how is that benefiting you?** The scripting engine is powerful and allows us to quickly resolve issues to all connected assets. Also the remote support tools help us easily help any of our customers. ### 15. Great for Small MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Syncro?** Syncro makes it easy for a starting MSP to hit the road running. The billing model makes it attractive to companies with a small number of engineers logging in. SSO login now available for all packages. While their feature set has been minimal in the past, they are on a roadmap to make pretty big improvements over the next year. **What do you dislike about Syncro?** There are currently no options for project management. Limited integrations with systems like ScalePad. Dashboards can't really be customized. It would be nice to have a different pricing model for MSPs with few customers, but a larger number of employees. **What problems is Syncro solving and how is that benefiting you?** As a startup, SyncroMSP meets our PSA and RMM needs in one easy to use package. ### 16. Syncro is Undervalued **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Scripting, running a script across a bunch of machines is super intuitive and easy. I highly recommend Syncro. **What do you dislike about Syncro?** The built in Splashtop remote access tool is slow, but that isn't Syncro fault. **What problems is Syncro solving and how is that benefiting you?** Syncro, give us lots of custom capabilities that don't take weeks to implement. ### 17. Syncro **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Syncro?** Managing our computers through their RMM and our assets. **What do you dislike about Syncro?** The look of it is a bit dated but the foundation is there. **What problems is Syncro solving and how is that benefiting you?** We do alot of Apple products and this works well as well as PCs. ### 18. This is a positive feedback about a product, indicating that it is comprehensive and detailed. **Rating:** 5.0/5.0 stars **Reviewed by:** ryan p. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** The added benefits and the Remote Monitoring and Management (RMM) system are very intuitive. **What do you dislike about Syncro?** The application has been somewhat slow recently, but the web portal is excellent. **What problems is Syncro solving and how is that benefiting you?** The ability to remotely access and assist customers. ### 19. Very happy with the transition to Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** The team at Syncro is so easy to work with! They made the transition over to Syncro so easy and painless! **What do you dislike about Syncro?** There are a few things that CW offers that Syncro does not, but given the pricing difference, it is well worth the transition!!! **What problems is Syncro solving and how is that benefiting you?** Literally saving us thousands of dollars each month compared to our previous CRM and RMM solution! ### 20. Decent but it could improve **Rating:** 2.5/5.0 stars **Reviewed by:** Jacob B. | IT Helpdesk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** Cheap. Easy to use and Has quite a few features. Easy to download **What do you dislike about Syncro?** Does not have different queues. A bit slow sometimes **What problems is Syncro solving and how is that benefiting you?** Remote access and rmm ### 21. Great RMM product with good value for money! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** The RMM part is most commonly used by us to automatically complete tasks. Scripting + Automations + Patching! Easy to use and includes remote support with Splashtop. It is indispensable in daily use. **What do you dislike about Syncro?** No servers in the EU Improve reporting for scripting **What problems is Syncro solving and how is that benefiting you?** Find problems on devices through scripts and solve them automatically. We save a lot of time with this. ### 22. Easy to use with valuble inagrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** most of the informaition is in one place amking it easy to quickly find what i need **What do you dislike about Syncro?** lack of multi site custimor support. the ways for have custimers with multiple sites devieded feels a little clunky and its not eazy to tell at a glance. **What problems is Syncro solving and how is that benefiting you?** it allows us to easly manige a very large number of custimers in a easy to navagate way ### 23. Very good product **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** I like that everything is all in one spot. Invoicing, ticketing and support are all under one roof. **What do you dislike about Syncro?** I wish I could add a POS only user for our secratary to use. I would like to see Acronis as integrated as bitdefender is. **What problems is Syncro solving and how is that benefiting you?** It is just easy to use as an MSP. Before Syncro we used another product that required us to log into Quickbooks for logging time, RMM software and a ticketing system. It is so much better having everything in syncro. ### 24. Essential software for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Paul V. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Syncro?** As an MSP owner, RMM/PSA software is the most important product I have. It runs my business. I took the time to evaluate the options and chose Syncro because (1) I liked the product-led (vs. sales-led) company culture and helpful attitude of the employees, (2) the product provides the capabilities I need in a unified system that is comprehensive but not overwhelming, and (3) the per-technician pricing is predictable and allows me to add endpoints without worrying about increasing my costs. **What do you dislike about Syncro?** The product needs a better mobile app so MSPs can be productive away from a PC. I believe the Syncro product team is aware of this and hopefully working on it. **What problems is Syncro solving and how is that benefiting you?** Before Syncro, we had a remote support tool that required customers to initiate sessions from their side. We only learned about customers’ problems when they contacted us, which put us in a reactive mode. Syncro has allowed us to be much more proactive. We can anticipate problems and correct them quickly so our customers are more efficient in their businesses. ### 25. Powerful and fair priced RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin E. | Network architect specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Syncro?** The ease of use and the power that syncro gives with background tools and scripting really comes in handy. **What do you dislike about Syncro?** It thinks all clients are MSP and have multiple accounts and requires you to put in customer for a lot of situations even if there is only one. **What problems is Syncro solving and how is that benefiting you?** Keeping track and supporting all systems across the world. ### 26. Syncro is Best **Rating:** 4.5/5.0 stars **Reviewed by:** Bill H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Syncro?** I was impressed with Syncro's subscription being based on technicians not on endpoints. I can install the agent on all my clients computers but I am just charged for the number of technicians. For a small IT company starting out and migrating from break/fix to MSP this is so helpful. I switched from datto and found the change very easy. **What do you dislike about Syncro?** The only downside for me is my lack of scripting knowledge. You can do lots with Syncro but it certainly helps if you can code. **What problems is Syncro solving and how is that benefiting you?** The biggest benefit for me is the ablility to have it installed on all my client computers. Even if I am not monitoring and managing them I can still have an agent on them for remote support purposes. ### 27. Intuitive, Encompassing RMM Software with receptive staff **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Z. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Syncro?** Syncro is great in the fact that it allows me to cover all of my bases under one roof. Their support is always very helpful, engaging with their support staff who have once ran or worked at Managed Service Providers like Tyler F. They make the system easy to use as they have experience and know the system inside and out. Syncro is a staple of our office, being used all day by all of our technicians. Set up is easy and only makes the rest of our jobs easier. We're also able to integrate in other systems like QuickBooks and Hudu which is great for documentation and PSA side. **What do you dislike about Syncro?** Some little quirks in the system, but they are able to be worked around or remembered for the next time you need to do it. Staff has been receptive to any feature requests that I've brought up. **What problems is Syncro solving and how is that benefiting you?** Mass management of systems, patching, and scripting. With Syncro's scripting, I've turned 700 hours' worth of work into a script that took a few hours to make and 15 minutes to run. ### 28. Ease of use, great ticket tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jayden P. | Tier 2 Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Syncro makes it easy to track and amange assets while providing a friendly way your customers can request support. **What do you dislike about Syncro?** None, any features that are brought up as "would like to have" seem to get added by the development team. **What problems is Syncro solving and how is that benefiting you?** Allowing secured establish connections to our customers endpoints, as well as ticket tracking and communication ### 29. great platform ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Very easy to use with lots of integrations that really simplify my billing needs as well. **What do you dislike about Syncro?** Sometimes features are released with bugs **What problems is Syncro solving and how is that benefiting you?** access to customers systems for timely resolution ### 30. Really great product for a small MSP like us **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Syncro?** We love using Syncro to manage our clients for our small MSP business. Product very rarely has downtime, and provides us a great way to manage our tickets, live chat with users, and remotely access assets with the built-in integration with Splashtop. We also use the API to gather data and reports about our ticket times and billing and this is stable and works well. We likely don't use the product to its full capabilies but find the product very helpful to track the work we conduct for our clients. If you're a smaller based MSP, Syncro is a very good fit (especically for billing as its very afforable compared to other products) Customer support is also responsive and usually answer to support tickets within the 24 hour period. We are also based in Australia and have found their support crew replies to tickets during OUR working hours (which would be night for the US based team) - happy with this! **What do you dislike about Syncro?** Some users in forums find the Rich Text feature does not work properly, but we have decided to not use it at all. There may be some other features that are not as well developed compared to other RMM/PSA products, but we find Syncro does all we need for our smaller MSP business. **What problems is Syncro solving and how is that benefiting you?** Allowing us to easily manage/track our work for our clients. The dekstop agent live chat is also really handy as it allows our clients to chat with us directly regarding their issues without the need for calling. ### 31. Good ticketing software **Rating:** 4.0/5.0 stars **Reviewed by:** Sweathan J. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Syncro was integrated and is being used as our company's internal ticketing tool this past year. We have been able to organize pur internal tickets better and Syncro helped us align the tool to our needs. **What do you dislike about Syncro?** We wanted to be able to produce different metrics to present to our management but the PowerBI KPI's are limited. **What problems is Syncro solving and how is that benefiting you?** Syncro is helping us manage our internal IT tickets and its been beneficial in getting our issues organized. ### 32. Powerful RMM/PSA Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Danny D. | Senior Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Syncro?** Easy to use for Support Engineers to assist end-clients on a day-to-day basic as our main RMM tool. Good integration to install programs/packages. Great scripting engine to patch client machines. **What do you dislike about Syncro?** Better automations for whole team to collaborate. Customer Portals could be enhanced for end-user interactions. **What problems is Syncro solving and how is that benefiting you?** Great RMM product for support engineers to support end-users on a day-to-day basis. Great integrations to Accounting platforms and 3rd Party software we use. ### 33. Syncro is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** I appreciate how user-friendly Syncro is and the flexibility it offers to customize features to meet our company's specific needs. Additionally, having all our tickets and client support tools integrated into a single platform greatly streamlines our operations and enhances efficiency. **What do you dislike about Syncro?** One downside to using Syncro is that it can occasionally be challenging to locate certain features, which may affect efficiency at times. I also wish there was better customer support when issues arise. **What problems is Syncro solving and how is that benefiting you?** Syncro is solving several key problems by streamlining IT management processes. It consolidates ticketing, client support tools, invoicing, and asset management into a single platform, which simplifies operations and reduces the need for multiple systems. ### 34. Making asset management and servicedesk a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Syncro helps me to elevate the level of efficientcy in a servicedesk. The asset management system is easy to use and helps us to keep track and quickly assist in case of a problem. The ticketing system with the advanced filter options makes keeping track of tickets and statuses very efficient. The other features like update control, policies, documantation really complete the system. **What do you dislike about Syncro?** Can't say anything I really dislike. It took some getting used to but thats with every new tool. **What problems is Syncro solving and how is that benefiting you?** As said before Syncro really elevates our efficientcy with its tools and speed. We can keep way better track of statuses, documentation and assets then our previous system. ### 35. Easy to use and understand **Rating:** 5.0/5.0 stars **Reviewed by:** Devyn S. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Syncro?** How quickly I can catch on to using it. Easy and Simple and the customer support is easy to get in touch with **What do you dislike about Syncro?** I dont really see a down side with using Syncro **What problems is Syncro solving and how is that benefiting you?** Using syncro to better help the clients we service for Tech issues ### 36. Solid application, works as expected. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** General UI, reporting system, ability to run scripts and general use are all great for an IT admin. **What do you dislike about Syncro?** Tickets aren't completely live, page will often need a refresh when changing details. **What problems is Syncro solving and how is that benefiting you?** Main benefit is the ability to remote access and manage end devices to resolve issues without need to be on site. ### 37. simplicity at a good price, constantly evolving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** the evolution of the product and the openness to further improve the product **What do you dislike about Syncro?** - the fact that it is only in English and that we cannot change all the fields - the taxes are not the same in QuickBook, there must constantly be corrections at the bottom of the invoices - cannot have sub-clients - we cannot attach a PO to a ticket or submission, which would facilitate follow-ups **What problems is Syncro solving and how is that benefiting you?** the tickets are directly billed to the clients, I save a lot of time ### 38. Syncro is excellent for managing our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** It's very useful being able to log tickets and remote onto devices in the same platform, it does everything I need. **What do you dislike about Syncro?** No dislikes other than it can be slightly slow but it's very rare when it is. **What problems is Syncro solving and how is that benefiting you?** It's great being able to connect on quickly and see alerts for the devices. ### 39. Good product but missing some much needed features **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany E. | Information Technology Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Syncro?** The software is great for centralizing management of our customers machines. It is easy to jump in and begin working immediately **What do you dislike about Syncro?** Some of the customization, such as invoice templates, are very plain and hard to work with compared to other software. Ticket automation exists, but it would be better if you could set default responses or macros like Zendesk has. The program also often has bugs that keep reappearing, such as the Ticket Timer log. **What problems is Syncro solving and how is that benefiting you?** It easily centralizes all of our clients and makes it easier to manage assets, invoicing, and tickets ### 40. Great for ticketing and many other things **Rating:** 3.5/5.0 stars **Reviewed by:** Corey P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Flexible and powerful platform. From tickets to estimating to invoicing to internal communication, it is at the center of our company all day, every day **What do you dislike about Syncro?** Would like to see some more direct, plug and play integrations with repuatble platforms. **What problems is Syncro solving and how is that benefiting you?** For my role specifically it helps me keep track of incoming sales requests and the associated estimates and invoices. Its nice to have everything under one roof. ### 41. So far so good! Some features slow in coming, but its steady as she goes. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Ease of Invoicing and quoting out projects. Deployment is easy. Customer Support is on par with my needs. Features are always growing. Integration is great. Ability to have multiple windows open without getting nagged makes frequency of use a snap. **What do you dislike about Syncro?** Reports are very limited and frustrating. Limitations on emails for invoicing and such is also frustrating. **What problems is Syncro solving and how is that benefiting you?** Makes remote support a snap. Ability to support clients without contacting them is also wonderful. Ticketing to Invoicing feature is top notch. ### 42. Per Tech billing vs Endpoint **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Like the ease of use and API integrations with most of the other vendors I work with. Ticketing system is good and the reporting is pretty good. Always room for improvement. This is a product that we are in all day long so availability is a plus. I have not expierinced any downtime. Very easy to implement and VERY strong scripting integration. **What do you dislike about Syncro?** There has been some instability in the Canned responses. The text formating is not consistant. Customer support is something that they can improveupon. **What problems is Syncro solving and how is that benefiting you?** Typicall RMM / PSA platform. Not overly complicated or expensive. ### 43. Excellent IT management platform for small and medium MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Sam G. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Powerful RMM, scripting, and reporting tools. **What do you dislike about Syncro?** Mobile app lacks features and usability. **What problems is Syncro solving and how is that benefiting you?** Syncro MSP helps me streamline device management, automate tasks with scripting, and deliver detailed client reports, solving key challenges in efficiency and client communication for my business. ### 44. MSP/MSSP/RMM Made Simple and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Syncro?** Syncro has enabled us to consolidate many of our service stack components and business processes to a single playform and UI. It also allows more communication, collaboration and cooperation between management, technicians and customers so we can provide even better, faster and more efficient support and service. The Syncro support is also fast, knowledgeable and responsive. **What do you dislike about Syncro?** There are only a few granular improvements that I would recommend that would benefit our company but Syncro has a n easy feature request process, so maybe we'll see more options soon. A little more flexibility with reporting would be nice, so we can choose more compnents or detail for the reports we send to customers. **What problems is Syncro solving and how is that benefiting you?** Syncro developrs release fairly regular updates so as the platform develops, so does our proficiency. ### 45. We like syncro **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** We like the ticketing system in synco, the features work well for running MSP. We also like the script deployment. **What do you dislike about Syncro?** Reporting on scripting is bad. PSA portion and integration with QB Desktop doesn't seem to work well for us. **What problems is Syncro solving and how is that benefiting you?** Logging into end user machines ### 46. Great features no one else offers for a fraction of the price **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Syncro?** We don't have to pay for each agent. Servers are updated almost immediately. **What do you dislike about Syncro?** Exporting to Quickbooks put the names in different order: FIRSTNAME, Lastname. And we can't change the order. I need a logo in some of the reports, and can't figure out how to get it in there. **What problems is Syncro solving and how is that benefiting you?** Ticketing, status updates, export to QuickBoooks, and customer database are used constantly. ### 47. Excellent All in One PSA and RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Alfredo L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Syncro?** Syncro does the job with keeping tabs on what's important: the customer. Tracking tickets, managing endpoints, scripting, it is completely capable of doing so without breaking the bank. Integration with supported apps is a breeze, although, some easier than others. I would most definitely recommend this tool to any MSP to try out. **What do you dislike about Syncro?** The scripting could be a bit better and integrations with other utilities still needs some improvement. It doesn't compare like the bigger players (CW, AT, etc.). **What problems is Syncro solving and how is that benefiting you?** Keeping track of customers, users, endpoints, time, and billing. ### 48. Ticketing & Syncing **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor K. | Technical Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** The Ticketing System is easy to navigate, and I'm able to create products and tickets easily **What do you dislike about Syncro?** Syncing with Pax8 has had small issues. Numbers sometimes don't add up properly **What problems is Syncro solving and how is that benefiting you?** Easy Remote access and asset tracking ### 49. Mostly satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Syncro?** Its easy to manage every aspect of a customers environment **What do you dislike about Syncro?** None that i can think of. If anything, sometimes slow loading **What problems is Syncro solving and how is that benefiting you?** It helps solve issues related to workstations very easily, and makes it easy to troubleshoot and diagnose issues ### 50. Syncro is a great platform for small MSP businesses but needs improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Matthew H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** Syncro offers many different services to make it easier for dealing with customers as an MSP from RMM solutions and PSA tools available which is great for automation improvement **What do you dislike about Syncro?** The only downside I have with Syncro is that it doesn't support gocardless with billing customers and only offers stripe. Which can cause problems with customers who wish to pay via direct debit instead of just using their card details. **What problems is Syncro solving and how is that benefiting you?** Synchro helps me with automating billing with my partner Pax8 and offering the RMM solution allows me to connect to my clients quicker and easier for a better support response time ## Syncro Discussions - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-29+22%3A49%3A03+-0500&secure%5Bsession_id%5D=7313adbb-2e67-433c-af5d-4fb1494f7ddd&secure%5Btoken%5D=e3987dd37da59f97abf014de7b3457740ee80d424e4c79ee66e6a781bae339e1&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CloudRadial](https://www.g2.com/products/cloudradial/reviews) - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews) - [Guardz](https://www.g2.com/products/guardz/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PBXact](https://www.g2.com/products/pbxact/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,346 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (774 reviews)