Syncro Reviews & Product Details

I like the way scripts works on the devices. You can push any script and it happens instantly. Review collected by and hosted on G2.com.

Bookings. The way bookings are made through Synchro, sometimes it makes it difficult to check it. Review collected by and hosted on G2.com.

Flexibility, work flow and ease of use as an RMM Review collected by and hosted on G2.com.

it often doesnt work it should work.. it requires a lot of support. they are not always amazing Review collected by and hosted on G2.com.

I appreciate Syncro's remote access feature, enabling us to resolve user issues efficiently without being onsite. The ticketing system is impeccable, keeping the process streamlined and users updated. Also, the pricing structure, which allows paying per tex, is very convenient for us. Review collected by and hosted on G2.com.

I find that the end user setup from an agent perspective could be improved. It seems like the setup of the platform as a whole might benefit from some cleanup to make it more user-friendly. Review collected by and hosted on G2.com.

Being able to easily access a machine with terminal,services, etc without interrupting the client. Review collected by and hosted on G2.com.

Sometimes searching for the right pc is awkward, but it does work. Review collected by and hosted on G2.com.

I have been using Syncro for the last 3 years, it is really good piece of software. I do like how easy it is to push Powershell Scripts! It is intuitive and I really like background tools to manage assets. They constantly improve functionality of Syncro. Review collected by and hosted on G2.com.

so I could copy and paste file when I am using remote access tool Review collected by and hosted on G2.com.

The ticketing system is a breeze and has made asset management better than ever. Remote support at your fingertips. Inventory and price management is amazing. Review collected by and hosted on G2.com.

The only downside is not having more RMM options. Review collected by and hosted on G2.com.

This all-in-one product is a great example of what an RMM should be. The support team is very responsive and assisted when I had a question about implementing a script that we needed. The interface is quite intuitive and informative without having to dive into a computer (bothering clients) to answer a question. Features are constantly being added that aren't things we ask for but things we eventually use. We use this every single day and it is a core element that has been well integrated into our approach to supporting our clients. Review collected by and hosted on G2.com.

Occasionally we notice that there are some crucial features that are down for parts of the day. We'll notice that new computers can't be added or devices are showing offline that are definitely available and able to be accessed with other tools. Review collected by and hosted on G2.com.

As a managed service provider, finding a platform that balances power with simplicity is no easy feat—but Syncro delivers on all fronts. Its seamless integration of PSA and RMM tools creates a unified environment that enhances both technician workflows and client service.

Ease of Use

Syncro's interface is intuitive and thoughtfully designed, making it easy for new users to get up to speed quickly. Whether you're managing tickets, automating scripts, or deploying agents, the workflow is clean and efficient. Even without extensive training, technicians can begin using the platform productively almost immediately.

Security

Syncro has made significant strides in strengthening its security posture. With role-based access controls, 2FA, and audit logging, it gives MSPs confidence in their ability to protect client environments. The platform also supports secure remote access and script execution, minimizing exposure during troubleshooting or maintenance sessions.

Efficiency

Syncro’s automation features are where it truly shines. From recurring invoicing and policy-based automation to integrated backup and AV management, everything is built with time-savings in mind. Its built-in scripting and notification tools reduce manual touchpoints, freeing up technicians to focus on high-value tasks. The integration between RMM and PSA components streamlines service delivery, billing, and reporting without the need for third-party connectors.

Conclusion

Syncro is an ideal solution for small to mid-sized MSPs looking to consolidate tools without sacrificing functionality. It’s fast to deploy, easy to manage, and secure by design—making it a solid cornerstone for modern IT service operations. Review collected by and hosted on G2.com.

Areas for Improvement in Syncro PSA/RMM

While Syncro excels in usability and automation, there are a few pain points that impact day-to-day operations. Most notably, the QuickBooks integration is unreliable, frequently breaking or desyncing without warning. This creates unnecessary friction in financial workflows, often requiring manual reconciliation or re-authentication.

Additionally, tax rates within the platform have a tendency to change without user intervention, which can lead to incorrect invoicing. This undermines billing accuracy and forces staff to double-check every invoice before it’s sent out—defeating the purpose of a streamlined PSA system.

These issues don't negate the platform’s overall strengths, but they do highlight areas where more stability and control are needed, especially when it comes to financial data and client-facing documentation. Review collected by and hosted on G2.com.

We came from Autotask and n-able, while both products back then were okay I liked the idea of having the PSA and RMM in one. It makes sense and has helped to streamline our business. Review collected by and hosted on G2.com.

Certain security related feature requests took quite a while to happen however in the end they got it done. Review collected by and hosted on G2.com.

I love how straightforward Syncro is to set up, making the initial user experience hassle-free. The remote management feature is incredibly simple and efficient, enhancing our managed service environment significantly. Additionally, the back-end scripting and remote management tools are top-notch, simplifying routine tasks. I find the integration with platforms like Slack valuable, as it facilitates smooth communication by sending updates through Slack, ensuring everyone is informed about necessary work. Review collected by and hosted on G2.com.

The invoice system can be pretty well improved. Review collected by and hosted on G2.com.