--- title: Syncro Reviews meta\_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 537 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 537 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management ---

# Syncro Reviews & Product Details

Visit Website

Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

* * *

Product Website
Syncro
Seller
[Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
Discussions
[Syncro Community](https://www.g2.com/products/syncro/discuss)
Languages Supported

English

Solution Type

All-in-One

Show More

## Pricing

Pricing provided by Syncro.

### Core

$129.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/syncro/pricing)

## Syncro Integrations
(35)

What do users say about integrations?

Verified by Syncro

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Acronis Cyber Protect Cloud

](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bitdefender GravityZone MDR

](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bitdefender GravityZone XDR

](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claris FileMaker

](https://www.g2.com/products/claris-filemaker/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ClickUp

](https://www.g2.com/products/clickup/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

CyberFOX AutoElevate

](https://www.g2.com/products/cyberfox-autoelevate/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Guardz

](https://www.g2.com/products/guardz/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Hudu

](https://www.g2.com/products/hudu/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Huntress Managed EDR

](https://www.g2.com/products/huntress-managed-edr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Huntress Managed ITDR

](https://www.g2.com/products/huntress-managed-itdr/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit Mailchimp Email Marketing

](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit QuickBooks

](https://www.g2.com/products/intuit-quickbooks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Intune Enterprise Application Management

](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

n8n

](https://www.g2.com/products/n8n/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Python

](https://www.g2.com/products/python/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Rewst

](https://www.g2.com/products/rewst/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScalePad Lifecycle Manager

](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScalePad Quoter

](https://www.g2.com/products/scalepad-quoter/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ScreenConnect

](https://www.g2.com/products/screenconnect/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SentinelOne Singularity Endpoint

](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Splashtop Remote Access

](https://www.g2.com/products/splashtop-remote-access/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Splashtop Remote Support

](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Stripe Payments

](https://www.g2.com/products/stripe-stripe-payments/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ThreatDown

](https://www.g2.com/products/threatdown/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Trend Micro Smart Protection

](https://www.g2.com/products/trend-micro-smart-protection/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Webroot Business Endpoint Protection

](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Windows 11

](https://www.g2.com/products/windows-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Xero

](https://www.g2.com/products/xero/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)

Show More

 ![Danilo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danilo B.")
DB

Danilo B.

IT Support Technician Level 1

Small-Business (50 or fewer emp.)

5/15/2025

"Seamless Tool Integration and Intuitive Setup"

5/5

What do you like best about Syncro?

I really like that Syncro can be integrated into many tools that I already own as a business, like Domotz and Hudu. I appreciate how I can customize the worksheets to help employees follow a set of instructions, and I find the batch scripts helpful because they allow me to install the same program on many computers with just a click, which saves time. I also like that it's capable of working with AI tools like Claude, making documentation about reports or incidents consistent and helping employees apply it consistently. Additionally, the initial setup of Syncro was pretty easy, especially when adding new users, as it was intuitive for them to create their credentials. Granting access to the platform was very easy. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The fact that the worksheets don't always attach to the type of ticket they belong to is a bit frustrating. I have to manually attach them with tickets like onboardings. It would be better if we could create a ticket type and have the worksheet applied directly to that type of ticket. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro to keep billing, devices, and service requests in order, handling billing by logged hours efficiently. It integrates well with tools like Domotz and Hudu, automating ticket creation and tracking client information precisely. Batch scripts save time, and AI tools aid in consistent documentation and analysis. Review collected by and hosted on G2.com.

Show More

7/28/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

MC

Michael C.

Service desk analyst

Small-Business (50 or fewer emp.)

12/8/2025

"User-Friendly App that is great for a team in a business"

5/5

What do you like best about Syncro?

It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks.

The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team.

Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. Review collected by and hosted on G2.com.

Show More

Response from Jessica Jiang of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-12059675/official_response/edit)

Hey Michael, thanks for taking the time to write this up!

Really glad to hear the layout, calendar integration, and overall speed are hitting the mark for your team. Having tickets, schedules, and device alerts all in one place is exactly the kind of workflow efficiency we aim for, and it sounds like the worksheet feature for multi-step tasks is proving useful too.

That feedback is noted, and if you're not already in the Syncro Community, it's a great place to follow product updates and connect with other MSPs who've navigated similar things.

Glad to have you with us, and thanks for taking the time to share your experience!

7/24/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

JM

Jevon M.

IT Team Lead

Small-Business (50 or fewer emp.)

12/17/2025

"All-in-One Platform That Simplifies Operations and Boosts Efficiency"

4.5/5

What do you like best about Syncro?

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

It prevents us from managing separate tools for RMM, PSA, ticketing, billing, and documentation. Syncro provides an all-in-one platform reducing the need for multiple subscriptions and integrations.

Syncro helps us manage manual workloads and repetitive tasks, such as patching and maintenance tasks. A lot of these tasks can be automated using its built-in tools and scripts. This is turn saves us time and effort. It also helps us create consistency and standardized procedures. Review collected by and hosted on G2.com.

Show More

Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-12104987/official_response/edit)

Thank you for the thorough and thoughtful review, Jevon! It's great to hear that the all-in-one approach is genuinely simplifying your operations and that the per-technician pricing model is working in your favor as you scale. Consolidating RMM, PSA, ticketing, billing, and automation into a single platform is exactly what we set out to build, so it's rewarding to hear it's delivering on that promise.

Your points on UI modernization, reporting depth, and event viewer alert granularity are well taken. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you’re open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form.

7/22/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

KY

Kevin Y.

Owner

Small-Business (50 or fewer emp.)

6/13/2024

"Syncro: Unified RMM and PSA with Seamless M365 Integration"

5/5

What do you like best about Syncro?

I find it super valuable that Syncro keeps all my end points, customers, quotes, and invoices in one place. The ability to deploy software built into Syncro is very helpful, and having billing consolidated really helps me keep things organized. My favorite thing about Syncro is that the RMM and PSA are integrated into one program rather than feeling like two separate tools bolted together. I love the new M365 integrations, which give me insight into the 365 platform, along with the ability to make changes to and back up tenants directly from Syncro. It's also great that Syncro works well with other security integrations I have. The setup was very easy, and all my information moved smoothly from Repair Shopr. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

We need a way to track expenses. Not a dislike, just something I'd like to see in the platform. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro keeps all my endpoint customers' quotes and invoices organized in one place. It's helpful for deploying built-in software and consolidating billing. The RMM and PSA integration streamlines management, and the M365 integrations give me insight and control over the 365 platform. Review collected by and hosted on G2.com.

Show More

Response from Sarah Hoffman of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-9787018/official_response/edit)

Thank you for such a detailed and thoughtful review, Kevin! We're thrilled to hear that having your endpoints, customers, quotes, and invoices all in one place is helping you stay organized, and that the integrated RMM and PSA feels like one unified platform rather than two tools bolted together. That's exactly the experience we're building toward. It's also great to know the new M365 integrations are giving you deeper insight into the 365 platform, and that the migration from RepairShopr went smoothly.

Thanks as well for the expense tracking suggestion. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you're open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. We look forward to continuing to grow alongside you!

7/22/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

JS

Josh S.

IT Support Specialist

Small-Business (50 or fewer emp.)

7/19/2026

"Syncro: Simple, Stable, and Well-Integrated for RMM and Remote Work"

4.5/5

What do you like best about Syncro?

I like syncro for its ease of use and simplicity. For our systems, it's integrated quite well with RMM, scripting and other remote features. It's generally quite stable and I believe my directors are happy with the pricing considering they have been using it for quite some time. Training was relatively simple when I first started but I feel as though the smart search system needs some refining. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I dislike Syncro's AI smart search system. It never really works the way you want it to and seems to actively not search for key words you know have been used in a ticket. Going back and searching manually for past info in part tickets is still the process I use if this is needed. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro is able to effectively consolidate email ticket requests for our MSP into one central portal. We manage 100s of different clients and syncro makes it easy to stay of top. Everything can be organised and prioritised so that no tickets get missed and the ones requiring out attention quickly can be handled appropriately. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Devyn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devyn A.")
DA

Devyn A.

Technology Specialist

Small-Business (50 or fewer emp.)

10/23/2024

"Effortless MSP Management with Room for Improvement"

5/5

What do you like best about Syncro?

I use Syncro for billing, ticket management, and remote management at my MSP. It's my hub for every function of my job! The ease of use is my favorite thing about Syncro. The UI is very simple, allowing me to knock out tasks and communications easily, while also providing enough technical data points to troubleshoot problems effectively. I love that it shows all my open tickets in an easy-to-comprehend format at a glance and makes remote connections incredibly simple. The customization options are amazing at improving my workflow. The initial setup was simple on the technician side, even if the admin side took a bit longer. I recommend Syncro to every IT tech I meet. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The only thing that Syncro doesn't have is a built-in password management tool. If it had that, I would be able to accomplish 90% of my tasks without having to open a separate browser tab. As an example, if I need to remote into a server and add a user to the active directory, I have to go into the server, minimize my screen, open my password manager, find the password, copy and paste it into the login page on the server. If we had something like a suggested pop-up box that showed up when we arrived at a sign-on screen, that would take a minimum of 10-15 seconds out of my workflow and would make server work much faster overall. I don't always have a secondary or tertiary monitor available when I'm on site; this would mitigate the need for that. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro is my hub for everything at work. It makes billing easy and remote connections just a click. The easy-to-use UI lets me handle tasks and troubleshooting effectively. The customization options improve my workflow, and managing tickets is a breeze. Review collected by and hosted on G2.com.

Show More

7/17/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

MH

Mason H.

Network Technician

Information Technology and Services

Small-Business (50 or fewer emp.)

12/5/2025

"Effortless Remote Support and Asset Management"

5/5

What do you like best about Syncro?

I use Syncro for remote support, software deployment, and asset management. It reduces the time to remote on to a customer's machine by sending a single click prompt and makes installing our security products easy with a simple script. Getting information on a customer's device or server is very easy. I like its ease of use and how much time it saves with the ability to remote on to a device easily and manage assets. Syncro's ability to easily deploy software through scripts and manage policies all from the same interface makes it very convenient. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

It would be really cool if there was an option for Syncro on mobile devices, such as phones and tablets. Sometimes the Syncro service doesn't work on Windows machines and needs to be restarted, but that rarely happens. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro to reduce time connecting to customer machines with single-click prompts, deploy software easily, and manage assets efficiently. It's ease of use and ability to manage everything from one interface is convenient and saves me a lot of time. Review collected by and hosted on G2.com.

Show More

7/17/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Josh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh H.")
JH

Josh H.

Head of Service

Small-Business (50 or fewer emp.)

7/15/2026

"Easy to Set Up, Integrates Smoothly, and Great Value for MSPs"

4.5/5

What do you like best about Syncro?

From a helpdesk management perspective, it has been easy to setup and manage a system that works for us as an MSP, and mould Syncro to our processes.

It has integrated well with our other 3rd party tools like Xero for accounts and invoicing.

Onboarding new customers is easy and with the policy features it makes rolling out our stack easier.

Overall it has been a great tool for us at a good price point. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The main areas of Syncro that we have issues with are the time tracking modules, which is an area we have turned to a 3rd party tool for. So that we have a single tracker per tech and can then assign time to tickets.

In a similar way, from an account and billing perspective, we find it slow and challenging to easily add billable time or charges to tickets in an automated way or in bulk. There is no easy way to add bulk charges accross multiple tickets, or add a specific product with set time/quantity based on time spent.

Improvements here would cut a lot of admin time for us.

We would also like a better quote/sales module as this is something that we use 3rd party tools for. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Overall Syncro solves a lot of our issues, as it is a single pane of glass for the majority of our MSP work.

The general ticket system is great and has allowed us to work too defined processing in our helpdesk, making techs efficient and catch tickets quickly and easily.

It solved a lot of our issues with easy recurring invoicing and billing, the recurring invoice and contract section has helped us get consistent and easy revenue through the company. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![slade@caw.co.nz S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "slade@caw.co.nz S.")
SS

slade@caw.co.nz S.

Technician

Information Technology and Services

Small-Business (50 or fewer emp.)

5/15/2025

"All-in-One Ticketing and Inventory Solution"

5/5

What do you like best about Syncro?

I love using Syncro because it's our main ticketing system and central hub for various needs like inventory tracking, invoicing, and estimates, all in one place. Its simplicity is a big deal for me; everything is exactly where I expect it to be, which is great for learning and teaching others how to use it. I've never needed to ask for help to find anything, which speeds up our workflow and saves time. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

There are a few small things that bother me about Syncro, mostly cosmetic issues. The site can be a bit glitchy sometimes, but it's not a dealbreaker for me. I wish there were more customization options for users, and I'd like the ability to create more granular reports. It would be helpful to see exactly what was the most popular service or product from a specific customer over a specific time period. Also, we use Syncro for patch management, but it doesn't work very well. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro simplifies our operations by centralizing ticketing, inventory, invoicing, and more. Its intuitive design speeds up the workflow and saves time since I don't need help finding things. Review collected by and hosted on G2.com.

Show More

7/14/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Aditya R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya R.")
AR

Aditya R.

L2 Systems Administrator

Small-Business (50 or fewer emp.)

4/30/2026

"Effortless Ticketing"

5/5

What do you like best about Syncro?

I like that Syncro’s ticketing system works like a dream for our use case, along with the RMM and scripting features. Together, these tools help our MSP deliver strong customer service.

In particular, the scripting engine has been a game-changer for my day-to-day workflow. I’ve used it to automate remote monitoring tasks across our corporate server infrastructure, saving me hours of manual maintenance each week. The RMM’s visibility was also instrumental during a recent project in which I carried out a live file server migration; it let me monitor the data cutover smoothly and avoid user data drift. On top of that, I found Syncro’s initial setup to be a breeze. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

Management of Linux devices. I think it would be better if they reduced the number of required services, since some of them may interfere with development tools. Have noticed issue with Wayland Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro has significantly improved our helpdesk efficiency and supports our MSP in delivering strong customer service. The ticketing system, RMM, and scripting tools make it easier to stay organized, keep work on track, and handle support requests smoothly from start to finish. We use API keys to script automation via python and it works like a dream. Review collected by and hosted on G2.com.

Show More

Response from Jessica Jiang of Syncro

[Editedit](https://www.g2.com/survey_responses/syncro-review-12726225/official_response/edit)

Hey Aditya, thanks for taking the time to write this up!

Really glad to hear the ticketing system, RMM, and scripting features are hitting the mark for your MSP. Knowing those tools are helping your team deliver solid customer service is exactly what we're building toward, and it's great that setup was smooth from the start.

On the Linux side, that's fair feedback. We know the current agent footprint can feel heavy in environments where dev tools are in the mix, and it's something the team is aware of as we think about how Linux support evolves. If you haven't already, the Syncro Community is a good place to share specifics or upvote related feature requests so the product team can see what's top of mind for partners like you.

We're grateful for partners like you who help us keep improving!

7/14/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

## Questions about Syncro? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Syncro
](https://www.g2.com/products/syncro/discussions/new)

GU

Guest User

What is Syncro used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-syncro-used-for)

SH

Sarah Hay
•
Last activity 7 days ago

How does your pricing compare to the traditional RMM vendors?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors)

[
View all Discussions
](https://www.g2.com/products/syncro/discuss)

## Pricing Options

Pricing provided by Syncro.

### Core

$129.00

Per Month

### Team

$179.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/syncro/pricing)

Syncro Comparisons

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image")

Atera

4.6/5(1,245)

[
Compare Now
](https://www.g2.com/compare/atera-vs-syncro)

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image")

NinjaOne

4.7/5(5,024)

[
Compare Now
](https://www.g2.com/compare/ninjaone-vs-syncro)

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image")

Datto RMM

4.5/5(795)

[
Compare Now
](https://www.g2.com/compare/datto-rmm-vs-syncro)

##### 
##### Syncro Features

Administration

Active Directory Integration

Diagnostics

Unattended Access

Inventory Management - Remote Monitoring & Management (RMM)

Device Management

Monitoring and Management

Remote Monitoring

Asset Tracking

Application Deployment

Service Management

Remote Access

[
View More Features
](https://www.g2.com/products/syncro/features)

## Top-Rated Alternatives

[

 ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne")

NinjaOne

4.7/5(5,024)

](https://www.g2.com/products/ninjaone/reviews)

[

 ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera")

Atera

4.6/5(1,245)

](https://www.g2.com/products/atera/reviews)

[

 ![Datto RMM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datto RMM")

Datto RMM

4.5/5(795)

](https://www.g2.com/products/datto-rmm/reviews)

[
View All Alternatives
](https://www.g2.com/products/syncro/competitors/alternatives)

##### Categories on G2

[Remote Support](https://www.g2.com/categories/remote-support)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Endpoint Management](https://www.g2.com/categories/endpoint-management)

[Remote Support](https://www.g2.com/categories/remote-support)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Endpoint Management](https://www.g2.com/categories/endpoint-management)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm)[Remote Desktop](https://www.g2.com/categories/remote-desktop)

[Show MoreShow Less](javascript:void(0);)

##### Explore More

[Which jobsite management tools see the strongest adoption among project managers and engineers coordinating field and office teams?](https://www.g2.com/discussions/which-jobsite-management-tools-see-the-strongest-adoption-among-project-managers-and-engineers-coordinating-field-and-office-teams)[Which CLM platforms are best for mid-market organizations that need real-time visibility into contract status across the team?](https://www.g2.com/discussions/which-clm-platforms-are-best-for-mid-market-organizations-that-need-real-time-visibility-into-contract-status-across-the-team)[What are the top employee engagement solutions?](https://www.g2.com/discussions/what-are-the-top-employee-engagement-solutions)

[Best enterprise risk management software in 2025](https://www.g2.com/discussions/what-are-the-best-enterprise-risk-management-erm-software-for-businesses-in-2025)[What are the best M&A software platforms for organizations transitioning from legacy systems and infrastructure?](https://www.g2.com/discussions/what-are-the-best-m-a-software-platforms-for-organizations-transitioning-from-legacy-systems-and-infrastructure)[Pros and Cons Details](https://www.g2.com/products/syncro/reviews?qs=pros-and-cons)

[Show MoreShow Less](javascript:void(0);)