--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 502 scale: '5' date_modified: '2026-07-08' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 502 ## About Syncro Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons **What users like:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. (237 reviews) - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. (159 reviews) - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. (111 reviews) - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. (106 reviews) - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. (105 reviews) - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. (78 reviews) - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. (70 reviews) - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. (61 reviews) - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. Smooth switch from N-Able to Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Syncro?** Whats really useful is the onboarding process. Syncro staff reached out and we had meetings and helpful dicussions. The staff were people just like me who understand about running a small IT business. And Syncro like to stay in touch too, not just a golden Hello and go quiet thereafter. **What do you dislike about Syncro?** Vitrually nothing! OK....The only downside is the Documentation Feature. Needs lots of work to improve it but not a deal-breaker. **What problems is Syncro solving and how is that benefiting you?** Remote access was a nightmare with our previous solution. Syncro ensures that PC and Mac is well catered for with the Splashtop offering. ### 2. Over all great product and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Over all this is a great product. When you have a question and you reach out to ask they will answer. **What do you dislike about Syncro?** Sometimes, when you ask for help, the answer is no, it can't be done of something will get lost in translation. **What problems is Syncro solving and how is that benefiting you?** Single pain of glass platform the the goal and although I don't think I will ever get to a single I and reduces many layers. ### 3. Works well out the box, continually improving and adding features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** Much simpler to configure and use than some of the alternatives. Good range of features and integration. Good range of scripts in the library, and simple to create scripts. Good range of integrations. **What do you dislike about Syncro?** Classifications of updates is nonsensical, even after recent improvements - Microsoft updates don't follow Microsoft classifications. Patch Tuesday updates are classified as Security Other, when they usually contain critical updates. **What problems is Syncro solving and how is that benefiting you?** Enabling us to support our customers with RMM and remote support. ### 4. Combined RMM/PSA, Reasonable Pricing Model **Rating:** 3.5/5.0 stars **Reviewed by:** Bradley B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Syncro?** Syncro meets most of the requirements I am looking for in both an RMM and PSA tool. I find that it is easy to keep track of devices, work, and inventory. Then relate those items directly to an invoice, estimate or contract. **What do you dislike about Syncro?** Syncro still seems to be struggling with its support model. On one hand, they seem to understand what an MSP/Managed IT organization needs when it comes to features and tools, but I can honestly say that if I supported my customers the way that Syncro supports their customers, I'd not be in the MSP/Managed IT business. The T1 support team is slow to reply, needs heaps of proof that there is an actual issue (despite being referred to support by a product manager @ Syncro while in discussion on a user group), and honestly, the way the T1 team communicates with me, it is like they I am inconveniencing them and/or that they view me as a Luddite. **What problems is Syncro solving and how is that benefiting you?** an MSP/Managed IT org needs remote monitoring, management, and troubleshooting tools, a way to account for time and record the work done, and then a way to invoice for sales/services. Syncro has blended these tools together, instead of needing separate systems to accomplish the same goals. Coupled with their easy pricing model (per tech), I am willing to overlook most issues I experience. ### 5. A great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** I was able to support multiple client through remote. I am alos able to deploy software through scripts. Ease of use **What do you dislike about Syncro?** the alerts that keeps on coming out even if it is remediated **What problems is Syncro solving and how is that benefiting you?** Remote users, ### 6. Happy with every aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Stacie H. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Syncro?** I love that the remote software can be installed through syncro and we can run scripts to install security or anything else needed. **What do you dislike about Syncro?** I couldn't come up with one. I guess the only downside to all online platforms is that we can't work if the power is out. We only had that happen once, but we are in Florida, so that is somewhat expected. We do have the ability to work from home if the office is effected. So no real downside at all! **What problems is Syncro solving and how is that benefiting you?** This allows us to help our customers and document everything in their own personal accounts within syncro so it solves organization, documentation, dates of work, invoices, ect. ### 7. I used to work for another RMM software company, but I can honestly say that I enjoy Syncro more. **Rating:** 4.5/5.0 stars **Reviewed by:** Bradley G. | IT Support Speacialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** I really enjoy the scripts, folders, and policies I can setup in Syncro. **What do you dislike about Syncro?** I currently have no complaints about Syncro **What problems is Syncro solving and how is that benefiting you?** Pushing out software to multiple devices. ### 8. I use Synchro 10 hours a day. It rarely gives me problems and always keeps me updated. **Rating:** 5.0/5.0 stars **Reviewed by:** Devyn A. | Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** The user interface is easy to learn and is built with ergonomics and work flow in mind. **What do you dislike about Syncro?** The only issue i have ever had with Synchro has been slow response time when im working to quickly for it to keep up. **What problems is Syncro solving and how is that benefiting you?** Its helps a ton with scheduling and ticket managment. ### 9. Easy process **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** Easy deployment of security software. Integration with our other software & partners. **What do you dislike about Syncro?** Scripts can sometimes take a little while to run. **What problems is Syncro solving and how is that benefiting you?** Automating simple processes to free up time ### 10. The features can't be beat for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Easy communication with our clients and the reliability of it always being online. **What do you dislike about Syncro?** The downside is there is no good way to do projects, and sometimes the Invoicing is a little quirky. **What problems is Syncro solving and how is that benefiting you?** The few times we have reached out to Jana for support, it has been great. Her team is very knowledgable and willing to help. ### 11. Great product all round **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Out of Hours Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Syncro?** Syncro has a very affordable pricing structure which is ideal for smaller MSP's. It's helped us grow our business and provides a suprising amount of tools for all apsects of an IT business. **What do you dislike about Syncro?** Some of the tools/features are a little hard to get to grips with, and sometimes you have to do many pre-requisite settings on other pages before you can setup the feature you want. **What problems is Syncro solving and how is that benefiting you?** Syncro provides a huge variety of tools at a lower cost. Such as a ticket system, remote terminal, patch management, scripts (plus a community script library) as well as other moer suprings things like POS support and inventory management. ### 12. It has been a time saver and critical part of my business. I depend on it everyday. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Easy implementation, good customer support and has a good amount of features for the price point. While it isn't perfect it works the best I have seen with a reasonable price. **What do you dislike about Syncro?** The mobile experience and alerting in some situations could be improved upon. **What problems is Syncro solving and how is that benefiting you?** automation, alerting and management ### 13. Great way to bring together departments **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua S. | Manager of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Syncro?** We have always had multiple systems for bench techs and people in the field. With syncro we are all now connected. Even our credentials and files are in one place. Just makes life easier. **What do you dislike about Syncro?** I wish the agent would have less issues with .net Many of my older systems are not compatible. **What problems is Syncro solving and how is that benefiting you?** It's solving having multiple systems. Even integration into quickbooks. ### 14. An ok system **Rating:** 3.0/5.0 stars **Reviewed by:** Kellan C. | Helpdesk Man, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Syncro?** It does what it needs to, most of the time, has RMM, easily customisable **What do you dislike about Syncro?** It's very basic, it's can glitch very often and is quite slow at times **What problems is Syncro solving and how is that benefiting you?** It's allowing us to manage tickets that come in and link to assets ### 15. Simple yet comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Syncro?** Very easy to manage assets and contacts. **What do you dislike about Syncro?** There is a new AI ticket search feature. Seems pretty cool, but every time I truly need it, the feature is temporarily unavilable. **What problems is Syncro solving and how is that benefiting you?** Allows us to manage company assets and provide remote support. ### 16. Must have tool for any serious IT Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Syncro?** Syncro provides me with an amazing amount of control and support for my clients. Background tools is indispensable, scripts and software deployments work, policies ties everything together. If you haven't tried Syncro you are probably wasting time every day doing mundane tasks. **What do you dislike about Syncro?** Their community scripts are pretty hit or miss. It's a nice feature, but the quality coming out of some submitted scripts is questionable **What problems is Syncro solving and how is that benefiting you?** Having many clients with a bunch of different software requires the right tools to allow you to automate and manage as many devices as possible. Syncro makes remote management easy, efficient and helps me automate a lot of my common admin tasks. ### 17. Syncro best bang for the Buck? **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin W. | Owner/Network Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Syncro?** The pricing structure is great. The feature set for what you pay seems more than resonable. I use the Help desk ticketing the most and find it easy to use and the search feature is fantastic and the integratoin with Quickbooks online is very robust and consistent. **What do you dislike about Syncro?** The help desk has its limitations, Work flow features are a little limited **What problems is Syncro solving and how is that benefiting you?** Helpdesk and ticket Tracking ### 18. It's NOT Kaseya! **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Syncro?** Syncro's platform is easy to use, and has all of the features most MSP companies would need. By leveraging its scripting functionality, we are able to onbaord in hours instead of days. The background tools are very useful when we don't need to necessarily take control over a client machine. Customer support is usually quick to respond and help us out, as well. Also, we have NEVER had a billing issue. The pricing is reasonable for unlimited endpoints. We are in the platform all day, every day. It is easy to implement and get a client set up in the backend and manage their devices granularly. **What do you dislike about Syncro?** Could use more integrations; scripting can be a little wonky at times; the UI could use a bit of an overhal. **What problems is Syncro solving and how is that benefiting you?** All of our client machines under one platform. Easy to deploy updates and patches, and the included Splashtop just works like it should. ### 19. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** Syncro team reaches out to customers to ask about improvements and actually acts on the suggestions **What do you dislike about Syncro?** Some glitches could occur when navigating through syncro very fast. Getting better with each update **What problems is Syncro solving and how is that benefiting you?** Organization of customer assets ### 20. Great Solution with per tech pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Cody F. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** The per tech licensing was the deciding factor in choosing SyncroMSP over its competitors. **What do you dislike about Syncro?** There should be a simple way to choose whether you will be using Syncro as an MSP or as an internal IT department. **What problems is Syncro solving and how is that benefiting you?** Syncro replaced our LONG time instance of Spiceworks. We could no longer count on Spiceworks after their most recent batch of changes. ### 21. Syncro, Does everything you need as an MSP at a very good price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Syncro?** The scripting in syncro is th best I have used. **What do you dislike about Syncro?** You cant bulk change the due date of tickets **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to have all of our tickets and assets in the same place, making working on tickets much smoother and streamline. The scripting in syncro allows us to perform automation at a high level. ### 22. The ultimate solution for automating processes and monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Syncro?** The way to automate processes and the monitoring tracking of equipment and servers **What do you dislike about Syncro?** There are still things to improve, such as being able to include images in the Chat and the Windows update scheduling not working as it should. **What problems is Syncro solving and how is that benefiting you?** We are much more efficient and productive ### 23. Automation is KEY to Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck R. | CEO / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Syncro?** Client communication works very well with email & sms and has been great with customer service. The automation with scripting is great and keeps details within same portal. **What do you dislike about Syncro?** Still waiting for the ability to link tickets together. **What problems is Syncro solving and how is that benefiting you?** 1 portal for all things important ### 24. Highly Recommend Syncro for any team **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Information Technology Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** I've used Syncro for over 3 years now with All My Tech Needs. Syncro offers a great 1-to-1 email system. Their Customer Support is super fast and quick. **What do you dislike about Syncro?** -Rich text can be a bit buggy, but understandable. **What problems is Syncro solving and how is that benefiting you?** Fixing user's computers remotely seamlessly, and Syncro is also helping us keep track of emails, assets, documentation, etc ### 25. A good program for managing assets and tickets. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Convenient remote access to assets and a reporting system. Good ticketing system. **What do you dislike about Syncro?** Weak monitoring system. Dashboards are not very informative. **What problems is Syncro solving and how is that benefiting you?** Remote support and ticket system. ### 26. Syncro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** This is a great MSP product at a great price! **What do you dislike about Syncro?** There are many integrations and some are not as strong as others. **What problems is Syncro solving and how is that benefiting you?** Syncro gives us one program that allows us to invoice, remotely connect to and manage our customers computers. ### 27. Service that helps you in the demanding daily life of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Antreas T. | Cloud Business Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Syncro?** The ease of access, that it is web-based, that it combines tools such as PSA, RMM, Ticketing and that it has an API **What do you dislike about Syncro?** I would like it to have better reporting **What problems is Syncro solving and how is that benefiting you?** Syncro helped me to organize the technical department, to have a continuity in the issues of the companies we support and to automate many actions that traditionally required a lot of time and involvement of the technicians ### 28. Clear and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** Clear and easy to use once the sections are setup **What do you dislike about Syncro?** Reporting is not what it should be, workflows are not straight-forward **What problems is Syncro solving and how is that benefiting you?** As a PSA ### 29. Syncro is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Syncro?** Syncro has helped us make invoices easy, keep track of all our equipment and end user equipment with breeze. I love how it lets us know about any issues regarding any machines in our system. **What do you dislike about Syncro?** Navigating can be a little cumbersome but it could be the way we have it setup. **What problems is Syncro solving and how is that benefiting you?** Asset Management and Invoicing, it's all built in and works with our quickbooks. ### 30. What an amazing and easy software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikola J. | IT Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** Syncro is very easy to use and very user friendly. **What do you dislike about Syncro?** Better tutorials would be nice. The rest is fine **What problems is Syncro solving and how is that benefiting you?** Syncro allows me to remotely manage computers. That way I don't have to be at the specific client location. ### 31. Very powerful PSA that also works for hourly clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** The ability of Syncro to work with clients under contract and on an hourly basis was key to my business needs. They scale up as your business grows and they continue to add features. **What do you dislike about Syncro?** They stopped doing their weekly youtube series which was critical for us to get on board quickly and learn from others using the tool. **What problems is Syncro solving and how is that benefiting you?** Invoicing and time tracking are key for my business ### 32. Excellent platform and support from staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Everything is integraded and there are a lot of things that can be done all in 1 platform, besides that, they have a lot of integrations which makes it easier. Princing is also somehting that helps a lot! **What do you dislike about Syncro?** That there is no way to store 2FA on it for the credentials. **What problems is Syncro solving and how is that benefiting you?** Had a few issues with an integration and they helped a lot and on time. ### 33. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Syncro?** Syncro has really helped us in monitoring and connecting to our clientle. Also been a great resource for keeping applications up to date. Easy to use and understand. **What do you dislike about Syncro?** Not too much to complain about. Been a solid product for us. **What problems is Syncro solving and how is that benefiting you?** Monitoring and Connectivity to clients. ### 34. Overall the program is great, It has some limits on the retail side. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Syncro?** The way it ties in estimates to the invoice side. **What do you dislike about Syncro?** invoicing and issuing credits and refunds **What problems is Syncro solving and how is that benefiting you?** In my case it helps me track payroll time, and commissions **Official Response from Caitlin Good:** > Hi, thank you for your review! I’m glad you find value in the estimates while invoicing. Could you expand on what you dislike about invoicing and issuing credits and refunds? Thank you again for your review! ### 35. Cloud is so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Syncro?** Really like the silent agent installation. I can deploy it via gpo and not have to worry about it. The fact that it’s in the cloud makes it so easy. **What do you dislike about Syncro?** I don’t like the asset search. Just not that easy to see the grid. **What problems is Syncro solving and how is that benefiting you?** Be able to manage multiple clients as well as billing. ### 36. efficient software **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Syncro?** compatibility and sync with other applications **What do you dislike about Syncro?** Some technical issues and communication with support team **What problems is Syncro solving and how is that benefiting you?** simplify the ticketing system ### 37. Feature-rich affordable RMM and PSA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Syncro?** The billing is per technician and no additional charges for features. Great customer support and user community. **What do you dislike about Syncro?** Some integrations with other products are not available. Full-text searching is not reliable. **What problems is Syncro solving and how is that benefiting you?** Having a single system to tarke care of many of the common tasks of a managed service provider. Billing, RMM, Ticketing etc. ### 38. Strong Solution and a affordable pricing model **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** The pricing structure (per agent rather than per device) means it's viable for us to install the RMM software on all our customer devices. Working with education customers who typically have large device counts but limited budgets this works really well for us. Functionality wise Syncro provides the features we need, and those we were looking for when evaluating Syncro against competitors. **What do you dislike about Syncro?** Sometimes finding a user for a remote session can be challenging, this is purely becuase a lot of the devices we support are shared between multiple users rather than statically assigned. Being able to search for a username and find devices they are currently or recently logged onto would be helpful. **What problems is Syncro solving and how is that benefiting you?** Allows us cost effective access to remotely support our customers and automate tasks. ### 39. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Syncro?** It is more user friendly and easy to use. **What do you dislike about Syncro?** no cons I can say for this product. No dislikes **What problems is Syncro solving and how is that benefiting you?** detailed information on the computers and also the ticketing which is more user friendly user. I like the interface it is neat. ### 40. Easy and intuitive, yet robust. **Rating:** 4.0/5.0 stars **Reviewed by:** Brian W. | IT Specialist / Network Admin / Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Syncro?** Consolidation of all user data in a way that makes sense and seamlessly intergrates with my workflow. **What do you dislike about Syncro?** Some items are a bit redundant and/or cluttered. **What problems is Syncro solving and how is that benefiting you?** Removing unnecessary and/or redundant software solutions, by consolidating multiple pragmatic needs into one mostly easy to use package. ### 41. Synchro review **Rating:** 4.5/5.0 stars **Reviewed by:** Daren A. | Substitute Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Syncro?** Its very easy to install and is pretty comprehensive in all the things it can do - customer support is top notch as well **What do you dislike about Syncro?** The only downside I could think of is probably the conversion when we first started - we were going from Connectwise to Synchro and had a few issues but they were fixed quickly **What problems is Syncro solving and how is that benefiting you?** Updating my customers systems, alerting us when there is an issue, keeping documentation of all our help tickets ### 42. Good product if it fits your MSP **Rating:** 3.5/5.0 stars **Reviewed by:** Russell Q. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Scripting is great, remote control is good. patching is good, reporting is decent, integrated RMM & PSA is good. Ticket timers make updating tickets really easy. **What do you dislike about Syncro?** Had trouble with billing. Not great for co-managed clients. **What problems is Syncro solving and how is that benefiting you?** Remote management of client machines ### 43. Everything works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Syncro?** Works as advertised, all features of PSA work beautifully. **What do you dislike about Syncro?** Need more built-in scripting options for RMM feature **What problems is Syncro solving and how is that benefiting you?** Keeps our ticket flow more efficient and helps streamline operation, which saves us money ### 44. Intuitive Managment Software With Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Syncro?** Progressively intuitive with great support. **What do you dislike about Syncro?** Calendar integration is sometimes troublesome. **What problems is Syncro solving and how is that benefiting you?** Accounting and business management systems that lessen the time i need to spend on day to day tasks. ### 45. Syncro MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Syncro?** The intergrations keep growing, as a small IT Support provider pricing by technician instead of per endpoint is excellent. Onboarding is easy and straight forward. The support from both Syncro and the community is also excellent. **What do you dislike about Syncro?** The Mobile app could do with some tweaks. **What problems is Syncro solving and how is that benefiting you?** Allowing us to ensure that drivers are installed correctly, also that machines are rebooted regulary. ### 46. Best Bang for SMB Buck!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Syncro?** Our team of both engineers, administrative support, and management team loves the simplicity, intuitive GUI, and low drag migration of the PSA and RMM. And the telephone or email customer support is amazing. THIS is what we were looking for -- someone who would actually talk to us when we need help versus what we used to have, which was tiers and tiers of the tiers, and tertiary tiers of those tiers of departments of people we had to talk to just to get a simple question answered. SyncroMSP is SIMPLE and fast! The monthly or annual investment is the right price for what we need to maximize our own profits. **What do you dislike about Syncro?** Not many downsides except there could be an increase in some APIs. We'd like an internal solution for project management and customer surveys, but there are API workarounds for that. Overall, we're pleased with the product **What problems is Syncro solving and how is that benefiting you?** Syncro solves what every MSP engineer and administrator needs, the technical ease of organizing tickets, customers and their contacts, remote screen access, ability to extract Key Performance Indicators with reporting and dashboards, pricing and invoicing, and asset management. It has it all at a fraction of the price. If you want all the sophisticated bells and whistles that you never or rarely use at the exorbitant cost points of these other RMM/PSA ticketing solutions for MSPs, then SyncroMSP is not for you. ### 47. Why use SyncroMSP? Why not! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Syncro?** One of the best things about Syncro is the unlimited number of endpoints that you can have for a set monthly fee. Provides a great ROI on the subscription. **What do you dislike about Syncro?** While it's not as fully featured as some would like, it's conously being improved. **What problems is Syncro solving and how is that benefiting you?** Great to have a single pane of glass into endpoints being managed. ### 48. Robust RMM system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Syncro?** Syncro has been a great addition to our business. Easy to manage and deploy. Robust and versatile. The product development team is always working g to improve the platform for its users. Love ya Syncro! **What do you dislike about Syncro?** The UI is a little dated and the menu options aren't exactly intuitive. Weve had issues with the mobile app not sending notifications for existing chats but, admittedly, we haven't taken this to Syncro to resolve. **What problems is Syncro solving and how is that benefiting you?** Syncro helped move us from a break-fix company to an MSP model. Provides a simple platform for almost all our company needs. ### 49. Almost perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Syncro?** Syncro is a great all-around tool for us. **What do you dislike about Syncro?** Some limitations on custom reporting and inventory **What problems is Syncro solving and how is that benefiting you?** RMM and scripting to name a few. It has helped automate many things we do **Official Response from Caitlin Good:** > Hi! Thank you for your great review. I’m glad you find that Syncro is a great tool for your MSP. What capabilities are you looking for in custom reporting and inventory? Any additional insight you'd be willing to provide would be super valuable. Thanks again! ### 50. Solid RMM/PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Syncro?** I've used Syncro since migrating from Repairshopr in the early days. I went from a repair shop, to eventually starting an MSP. The choice for me was simple. Syncro is easy to use, affordable and the unlimited endpoint/per user pricing model worked great for me. It's perfect for smaller MSPs! **What do you dislike about Syncro?** I haven't needed support much, but when I have needed them, they have been slow to respond. Sometimes more than 4 days. I also dislike not being able to have a limited agent login, it's all or nothing for users. **What problems is Syncro solving and how is that benefiting you?** Single pane of glass platform for my MSP. ## Syncro Discussions - [What Is Syncro?](https://www.g2.com/discussions/what-is-syncro) - 1 comment, 1 upvote - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+12%3A37%3A23+-0500&secure%5Bsession_id%5D=004ce3e8-0b04-4187-86f5-8adf2c2841b8&secure%5Btoken%5D=53f609c99aac81d59a39636736febd579ae90f11e4359ef3b23cec5376303326&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - 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[Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PBXact](https://www.g2.com/products/pbxact/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,350 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,194 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (777 reviews)