Syncro Reviews & Product Details

I really like how Syncro combines PSA and RMM tools into one platform, making it easy to manage tickets, automate workflows, and monitor client systems all in one place. It saves time and keeps everything organized. Review collected by and hosted on G2.com.

It can be very slow in Australia at times. Review collected by and hosted on G2.com.

It is a straightforward tool that allows you to access a user's computer for troubleshooting, transferring files, and running commands. The interface is simple, making it easy to use for these tasks. Review collected by and hosted on G2.com.

When I run scripts, this program tends to trigger false positives with my antivirus. Review collected by and hosted on G2.com.

We love the ease of recurring invoicing and having most everything in one place for our techs to work. Review collected by and hosted on G2.com.

Reporting, the canned reports are good but to build a report is very difficult and unclear. Review collected by and hosted on G2.com.

I find Syncro incredibly easy to set up, which was a seamless experience for me. The product’s ability to organize alerts and streamline integration with service tickets has significantly improved my workflow. I also appreciate its ease of use and customizability, which caters to my needs perfectly. Review collected by and hosted on G2.com.

I would like the report customizing to be a little bit better. More detailed reports. Review collected by and hosted on G2.com.

I like Syncro because it's pretty easy to use compared to other systems I have used. It is quick to get started with, and installing the RMM software is as easy as copying the link in the ticket and sending it to the customer's machine.

The built-in dark mode makes it comfortable to work in, and I appreciate how intuitive the interface is. I also find the ability to link parent and child tickets very helpful for tracking related issues efficiently. Plus, being able to sync appointments made in Syncro directly with Outlook is a huge time saver and keeps everything organized in one place. Review collected by and hosted on G2.com.

I really wish Syncro was more customizable. One thing I really do not like is the new customer contact page. I do not like going to another page after clicking on one contact; i liked the method before of being able to see all of the contacts on the left side and easily switching between them.

Speaking of functionality changes, I would appreciate a feature like Microsoft has that you are able to revert back to the previous version instead of being forced to use new features that might not be something that i like to use.

we also would like the ability to set an out of office message in syncro for tickets / customer replies. also, sometimes when linking / modifying tickets, my timer gets stopped without me realizing it and i lose track of my time. Review collected by and hosted on G2.com.

Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses. Review collected by and hosted on G2.com.

I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more! Review collected by and hosted on G2.com.

I stage a lot of PCs for resell and upgrades. I use a staging profile to automate the process in getting the PC ready. It simplifies me not having to manually perform them. Most of the other RMM platforms that are per endpoint would really add to my monthly costs while setting up PCs and either putting them on the shelf or until I do the install at the customer's site. When I do perform the installation, simply changing the customer for that device and the scripts in the customer's profile gets the PC ready quickly. If I replace a PC, I move that PC to the Staging customer so that the asset counter does not grow the monthly cost to that customer. Review collected by and hosted on G2.com.

I get random devices that appear in a customer's profile. It make no sense but it is not so horrid that I cannot handle at this point.

I really don't use the mobile app because it is not functional for me. Review collected by and hosted on G2.com.

I like the ticket layout. I like the search at the top. Scripting works great. Lots of fields to enter in information. Everything thats in syncro seems to work well. Review collected by and hosted on G2.com.

-Syncro doesnt seem to integrate the best with bitdefender when it reports whether or not if it has bitdefender installed.

-If a ticket is reassigned to another user while the ticket timer is running the ticket timer stops.

-Cant adjust the size of the labor log note box. Very frustrating to scroll through when there is alot of text in the notes.

-when you split a ticket off you have to manually uncheck all comments as when you hit split ticket it selects everything in the ticket.

-If I change the labor rate on a ticket if automatically readjusts the Bill time to reflect what the Labor performed time is even if I have changed it

-I dont like the new end user tab that was changed from contacts. UI is not great. I liked the contacts layout better.

-Bitlocker keys arent encrpyted when put into the field.

-Theres no easy way to search through ticket comments unless you open the ticket directly making it difficult to track down related instances Review collected by and hosted on G2.com.

We use Syncro every day at BullerTech, and one of the standout improvements recently has been the ticketing dashboard; it’s visually intuitive, responsive, and makes tech workflows feel more streamlined. Another major plus is the system reliability and uptime; Syncro is rock solid and always available when we need it, which is critical for our operations. Support has also been very responsive. Review collected by and hosted on G2.com.

While the platform has come a long way, some areas feel half-baked or rushed when they come out. A good example is the Contacts section, recent changes removed flexibility without offering ways to adjust or configure it, which feels like a step backward. We also really need a feature like auto-reply on tickets for when techs are out of office. Right now, we have to monitor and manually reassign tickets, which isn’t scalable for growing teams. Review collected by and hosted on G2.com.

I like the way scripts works on the devices. You can push any script and it happens instantly. Review collected by and hosted on G2.com.

Bookings. The way bookings are made through Synchro, sometimes it makes it difficult to check it. Review collected by and hosted on G2.com.