# ConnectWise RMM Reviews **Vendor:** ConnectWise **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.2/5.0 **Total Reviews:** 66 ## About ConnectWise RMM ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. ## ConnectWise RMM Pros & Cons **What users like:** - Users commend the **ease of use** of ConnectWise RMM, appreciating its simplicity and effective management capabilities. (26 reviews) - Users value the **easy remote access** of ConnectWise RMM, enabling seamless support from any location without client installations. (12 reviews) - Users value the **automation features** of ConnectWise RMM, enhancing efficiency and streamlining their IT management processes. (9 reviews) - Users appreciate the **all-in-one solution** of ConnectWise RMM, enhancing productivity with its flexibility and comprehensive management features. (8 reviews) - Users find the **user-friendly interface** of ConnectWise RMM enhances visibility and simplifies client interactions. (8 reviews) - Easy Deployment (7 reviews) - Users value the **easy integrations** of ConnectWise RMM, enhancing their workflows and client support efficiency. (6 reviews) - Users value the **seamless integrations** of ConnectWise RMM, enhancing automation and customer support efficiency significantly. (6 reviews) - Customer Support (5 reviews) - Easy Implementation (5 reviews) **What users dislike:** - Users find the **missing features** in ConnectWise RMM frustrating, impacting overall usability and efficiency. (7 reviews) - Users express frustration over **poor customer support** , citing slow responses and reliance on knowledge base articles for troubleshooting. (7 reviews) - Users face **feature issues** such as limited customization and complex setup, hindering user experience and efficiency. (5 reviews) - Users face significant **integration issues** with ConnectWise RMM, impacting automation and overall functionality of the platform. (5 reviews) - Users feel that the **pricing is a bit costly** , making it challenging to justify the investment in ConnectWise RMM. (4 reviews) - Learning Curve (4 reviews) - Access Issues (3 reviews) - Dashboard Issues (3 reviews) - Users find the **setup process difficult** and experience clunkiness, making it less user-friendly overall. (3 reviews) - Users find the **UX improvement** needed in ConnectWise RMM, citing interface complexities and poor training resources. (3 reviews) ## ConnectWise RMM Reviews ### 1. Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Parag R. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about ConnectWise RMM?** The ease of learning and the ease of using the tool is what I like about Connectwise RMM the most. Scripting is also one of the features that I like, it not only fixes stuff automatically but also saves time for the tecnicial with automating basic tasks and documenting them. **What do you dislike about ConnectWise RMM?** Nothing is perfect in this world there is always some room for improvement so is with this great tool. The tools efficiency and reliability can really be improved with continuous and quick updates. It runs on a little heavier side on resources of the system that can be improved. **What problems is ConnectWise RMM solving and how is that benefiting you?** We use ConnectWise to monitor our clients throughout the globe. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system. ### 2. Access and maintain your endpoints from a web browser **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** It is easy to access and use from any location. No need to install a client on your computer to perform necessary functions on client computers. **What do you dislike about ConnectWise RMM?** It could have more scripting capability as well as reporting options. **What problems is ConnectWise RMM solving and how is that benefiting you?** The automation that it provides along with the additional assistance from their NOC when needed really enables us to perform more work with less hands. No more manual patch testing and deployment. The system als monitors and alerts for key things so you can be made aware BEFORE they become a hardware issue that causes the network to go down or the user to be without their device. ### 3. Easy-to-Use UI and an RMM That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Francis F. | Systems/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ConnectWise RMM?** The user interface was easy to use and the RMM did what we needed. **What do you dislike about ConnectWise RMM?** There were times when we would have issues connecting to our endpoints but gave us no explanation on why we were disconnected. **What problems is ConnectWise RMM solving and how is that benefiting you?** Stability got better as we had the product for longer than a year. ### 4. Solid RMM Platform That Gets the Job Done **Rating:** 4.5/5.0 stars **Reviewed by:** joseph w. | SODEXO HEALTH CARE CHEF MANAGER, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** What I like most is how well it works with other ConnectWise tools. If you're already using something like ConnectWise Manage, this fits right in and keeps everything in sync. Turning tickets into projects or tasks is smooth, and it helps keep things organized across the team. I also really like how Moovila integrates with it—it makes scheduling and tracking progress a lot easier, especially when managing multiple resources. **What do you dislike about ConnectWise RMM?** The interface can be clunky, especially for newer users. It’s not always intuitive, and you might spend time just trying to figure out where things are. Also, the tax calculations are unreliable, so we have to double-check everything in a separate billing system. Some of the automation tools are helpful, but you’ll need to do quite a bit of tweaking to make them work the way you want—especially if your projects don’t follow a standard template. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM helps us stay on top of device management, monitoring, and support—especially across multiple client environments. It gives us real-time visibility into what's happening on machines, so we can catch and fix issues before users even notice. That means fewer reactive support tickets and more time spent on proactive work. It also streamlines patch management and automation, which saves a lot of manual effort. Overall, it’s helping us deliver faster, more reliable service to our clients and keeps our internal team more efficient. ### 5. A Proactive IT Management Tool That Delivers Value **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie B. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** its seamless automation and deep integration across the ConnectWise ecosystem. The ability to proactively monitor, patch, and resolve issues without manual intervention has significantly reduced downtime and increased efficiency for our team. The onboarding and policy-based automation tools are powerful—especially when managing large fleets of endpoints. I also really appreciate the real-time alerts and customizable dashboards that give us full visibility into system health and performance at a glance. Another major plus is how well it integrates with ConnectWise PSA and other tools in the suite. This tight integration allows for streamlined ticketing, documentation, and billing, which makes the entire workflow—from detection to resolution—much more efficient. In short, ConnectWise RMM helps us deliver better service with less overhead, and that's a huge win for both our team and our clients. **What do you dislike about ConnectWise RMM?** initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding support. Additionally, while the integration with the broader ConnectWise ecosystem is strong, it sometimes feels like certain features or updates lag behind what competitors offer in terms of modern UI or streamlined workflows. The patch management module, in particular, could benefit from more flexibility and transparency in how updates are applied and tracked. Lastly, support response times can vary. When issues arise, we’ve occasionally experienced delays that impacted resolution speed. That said, the product has been evolving steadily, and many of these pain points have improved over time. With continued updates, we’re confident the platform will only get better. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM helps us proactively monitor and manage endpoints, reducing downtime and reactive tickets. Automated patching, alerts, and scripting let us resolve issues before they affect users. It also saves time by streamlining routine tasks and integrating smoothly with our PSA, improving overall efficiency and service delivery. ### 6. Great cloud hosted RMM solution that is expanding into a lot of other areas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised. **What do you dislike about ConnectWise RMM?** They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times. **What problems is ConnectWise RMM solving and how is that benefiting you?** Centrally manage all clients and their machines. Being able to remotely access them, patch and get alerted to issues. And get integration with their NOC and SOC. ### 7. A Lot of Promise, A Lot of Work to Be Done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** - "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task - "Asio Platform" concept has a lot of promise - Tasks are pretty snappy when running - Native Auvik integration - I appreciate the patch policy/package setup, although it took some time to dial in **What do you dislike about ConnectWise RMM?** - UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!! - Reporting is done in a completely separate platform (Brighgauge) - Agents loose connectivity randomly, no discernable reason too sporadic to troubleshoot or raise a case with support - 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.) - Limited integrations **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise provides remote monitoring and management functionality for our MSP/MSSP. It suffices as a relatively lateral move from datto RMM. ### 8. Ease of use and Agent Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** ConnectWise RMM lets us support clients as if we were sitting at their workstation. Even better, its automation engine allows us to tie tasks to specific tickets and monitors, so we often resolve issues before the client even notices. Deployment was simple: Simple setup of clients a small agents on their machines that can allow simple script deployment of our other products. My account manager checks in regularly to make sure everything’s running smoothly. It’s truly a fantastic partner that invests in your success as an MSP. **What do you dislike about ConnectWise RMM?** Workflow Feature can be better, Reduce abilitiy to work with Apple Products and Mobiles **What problems is ConnectWise RMM solving and how is that benefiting you?** Autditing ### 9. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Phil U. | Service Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ConnectWise RMM?** We've been using ConnectWise RMM for over 5 years now and just find it simple and effective. There are a ton of pre-built automations you can run to reduce engineering time and effort and the flexibility to set different policies to different groups of endpoints is quick and easy to use. **What do you dislike about ConnectWise RMM?** Visible Dashboards to give quick overviews are developing but could still be a bit better. **What problems is ConnectWise RMM solving and how is that benefiting you?** A single pain of glass to manage all our clients endpoints and automate deployments. Securing the devices with important patches in real time and remote support to end users ### 10. Excellent product to provide pro-active service to your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson W. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ConnectWise RMM?** Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to automate various tasks and assign them as workflows in response to various tickets and monitors gives us the ability to resolve a number of problems before the client is even aware there was a problem. Implementation took me less than 3 hours. The first 15 minutes were spent setting up my account, the remainder of the time was setting up my customers and installing the agent on their machines. My account manager reaches out regularly to ensure that everything is going well. It's truly a fantastic company to work with that cares about your success as an MSP. We also purchased access to their SOC services using BitDefender Gravity. Integrating BitDefender into the RMM portal was simple and completed in less than 10 minutes. Now, all of my clients that subscribe to the SOC offering receive BitDefender on their computers within 30 minutes of the agent being installed. I'm on this platform daily monitoring my users' computers and am happy with the features provided. **What do you dislike about ConnectWise RMM?** Unlike their sister product Automate, there doesn't appear to be a thick client that I can install on my computer to manage everything. The Web interface is great, but I like having the thick client available. **What problems is ConnectWise RMM solving and how is that benefiting you?** I have a number of clients with multiple computers in use. This lets me ensure they are up to date, secure, and meeting the needs of my clients. ### 11. The software is very dependable, with robust remote access and integration **Rating:** 4.5/5.0 stars **Reviewed by:** John M. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ConnectWise RMM?** Easy to use Remote Access. The integration of Webroot AV, and Sentinel One. Easy ability to provide OS upgrades. Also makes it very easy to analyze PC issues with the monitoring software. The software is easy to install, and customer support is very easy to reach, and they can usually solve all issues on the spot. As an MSP owner, I use the RMM every day. **What do you dislike about ConnectWise RMM?** Could use a more affordable cloud backup option, that integrates into the RMM. **What problems is ConnectWise RMM solving and how is that benefiting you?** Provides at a glace to determine OS versions, AV protection. If any of these programs have issues the built in scripts can usually solve the issue, and when clients need support the One-Click Remote Access makes logging with needed tools easier then any other remote program on the market. I have also used support to fix issues. ### 12. Long term Automate User Converted to RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Dominick F. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** It’s a single pane of glass where my technicians can see everything. The improvements over the past couple years has been amazing. My staff is more productive than they ever been. **What do you dislike about ConnectWise RMM?** Sometimes there are integrations I wish they had but don’t exist yet. However, they are always working on adding integrations. **What problems is ConnectWise RMM solving and how is that benefiting you?** We are able to manage our customers simply and easily without low learning curve for new technicians to use the product. ### 13. Huge leap forward with Connectwise RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Vice President Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Immensely friendly and modern UI, solid integration **What do you dislike about ConnectWise RMM?** Implementation can be rocky, but the outsourced teams Connectwise uses are good at intervening and getting implementation problems resolved. **What problems is ConnectWise RMM solving and how is that benefiting you?** We had minimal proficiency with Connectwise Automate and were not well positioned to leverage it to full potential. Connectwise RMM does everything Automate was doing for us after a painful setup and now a lot more in a much easier to build gui. ### 14. ConnectWise RMM is a strong tool, but like all good tools... **Rating:** 4.5/5.0 stars **Reviewed by:** Steve K. | Senior Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** Device management is key feature. Remote support tools are great and fairly easy to use! **What do you dislike about ConnectWise RMM?** The app can be klunky and somewhat to difficult to use the more in-depth you would like to use CW RMM. Access and functionality isn't as reliable as desired. **What problems is ConnectWise RMM solving and how is that benefiting you?** CW RMM is great at making sure our client devices software is current (as required by client) and running latest updates. ### 15. Visuals Aside, This Product Works Well **Rating:** 4.0/5.0 stars **Reviewed by:** Justin K. | Software Support Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** It's easy to navigate and to complete the tasks required of me. The processes tend to make sense. **What do you dislike about ConnectWise RMM?** The look and feel are very outdated. I think this needs a more modern look with customization. **What problems is ConnectWise RMM solving and how is that benefiting you?** Good record keeping is a huge thing for our team. With CW RMM, I can see a whole slew of history with just a few clicks. ### 16. It makes our work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia Feliz A. | Service Desk Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** It works very smoothly with our work especially for me as IT service desk coordinator **What do you dislike about ConnectWise RMM?** There are times it has error. Especially when updating a ticket it says it has already been updated by another person. So I have to refresh it everytime **What problems is ConnectWise RMM solving and how is that benefiting you?** IT supports. Applications, Iphone, androidm windows ang Mac ### 17. Effortless to Use and Implement for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Lance L. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about ConnectWise RMM?** Easy to use and implement for a msp! Used this all the time! **What do you dislike about ConnectWise RMM?** No dislikes all great things! No bad feedback here! **What problems is ConnectWise RMM solving and how is that benefiting you?** Helps intergate all systems and customers! ### 18. ConnectWise Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Syble W. | Director of Procurement and Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about ConnectWise RMM?** The efficiency. The support provided by the AI-Assisted is extremely helpful. **What do you dislike about ConnectWise RMM?** Having to reassign the Agreement to an invoice in the final stages can be frustrating. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise makes things quicker and efficient. The Alerting is convenient by reducing the Noice. The automated routine tasks are helpful as well. ### 19. Great Tool for our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle C. | Revenue Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about ConnectWise RMM?** Connectwise RMM is an easy to use tool that allows us to have complete visibility of what is going on in our managed organizations. User friendly with a wide selection of already pre-programmed scripts. **What do you dislike about ConnectWise RMM?** There have been no downsides - only pluses! **What problems is ConnectWise RMM solving and how is that benefiting you?** Reducing our man hours by automating tasks ### 20. Good monitoring and management software **Rating:** 4.0/5.0 stars **Reviewed by:** Yosef S. | Head of IT & GRC, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about ConnectWise RMM?** ConnectWise RMM is very easy to use and helpful. **What do you dislike about ConnectWise RMM?** We have had some glitches where the agent does not pull through data and has given errors that the machine is down **What problems is ConnectWise RMM solving and how is that benefiting you?** Having a handle of our servers and VMs ### 21. Full features and robust tools **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** Everything is easy to use - very friendly **What do you dislike about ConnectWise RMM?** Ive not really had any direct issues with customer support but my team has and have mentioned that ticket turnaround time could be faster **What problems is ConnectWise RMM solving and how is that benefiting you?** Saves so much time with remote work ### 22. Connectwise Review **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel S. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Ease of use and connectivity. Easy to implement and connect with Customers. **What do you dislike about ConnectWise RMM?** Times out after a period of time. Would like the option to extend the session before it times out. **What problems is ConnectWise RMM solving and how is that benefiting you?** Allows remote support and quicker response times for getting support completed. ### 23. Just keeps getting better! **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley C. | Head of Service & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about ConnectWise RMM?** The roadmap, the feature releases and the UI. We have been using for just over 2 years now, and it just continues to get better and better. The integrations and workflows are very impressive! **What do you dislike about ConnectWise RMM?** It would help to have RMM consulting available, but partner success is great, as is the CW university! **What problems is ConnectWise RMM solving and how is that benefiting you?** Ease of use, and integrations make us so much more operationally efficient! ### 24. Poor internal communication **Rating:** 0.0/5.0 stars **Reviewed by:** Mike B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ConnectWise RMM?** The product is ok but the management is very poor. Each department does their own thing and does not communicate with the others. **What do you dislike about ConnectWise RMM?** Poor internal operations. They lack communication. Sales makes a deal and billing gets it wrong, then they tell you that management has to fix it, then after 6 months of overbilling they have the nerve to tell me to give them time. **What problems is ConnectWise RMM solving and how is that benefiting you?** They have created more problems that they have solved. ### 25. Powerful and Reliable RMM Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about ConnectWise RMM?** ConnectWise RMM is an excellent tool for remote access, offering a fast, reliable, and secure connection with minimal lag. Managing multiple devices is seamless, making it easy to provide support efficiently. The integration with ConnectWise PSA streamlines workflows, allowing for better organization and ticket management. I also appreciate the security and stability of the remote connections, ensuring smooth access without disruptions. **What do you dislike about ConnectWise RMM?** The only downside is that there’s no direct IP connection option—you have to rely on the agent, which can be limiting in certain network setups. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM makes remote access fast, easy, and reliable, so I can support users without hassle. It saves me time by letting me quickly connect to devices, troubleshoot issues, and keep things running smoothly. Overall, it makes IT support way more efficient. ### 26. Review from a Finance person on the AP end **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** The portal is easy to log into, find customers and their devices, see quantities, see system information... all that is needed for billing. The system is also very easy to use to screenshare with clients so that I can walk them through signing up for our billing portal, even for the least technical. (That would be me!!) **What do you dislike about ConnectWise RMM?** I haven't found anything that I dislike or find cumbersome to use. It's a great product. **What problems is ConnectWise RMM solving and how is that benefiting you?** This doesn't really pertain to my job responsibilities. But I like that I can see multiple information regarding a device. ### 27. ConnectWise RMM is a good value **Rating:** 4.0/5.0 stars **Reviewed by:** Matt B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ConnectWise RMM?** ConnectWise RMM takes a load off our staff and provides important details all in one place. **What do you dislike about ConnectWise RMM?** Some of the built-in alerts and tools aren't customizable requiring duplication of effort to create replacements. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM solves the challenges of not being able to see all the details about endpoints in real time. ### 28. Great Ideas but most are not fully developed **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** I like the integrations with other Connectwise products. Screen Connect is also a good product. **What do you dislike about ConnectWise RMM?** Poor Automation abilities Poor S1 Integration Poor Patching System Lacks several items we had in N-Able N Central **What problems is ConnectWise RMM solving and how is that benefiting you?** Connectwise RMM is an OK tool to manage our MSP clients workstations but it is nothing special. ### 29. Service and Reporting is terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** As the CEO, I can't think of 1 positive feature other than vendors have heard of CW. My team and I are reviewing other options. **What do you dislike about ConnectWise RMM?** Customer Support is terrible. If you ask them a question, the response is a list of KB article to review. I'm the CEO and I don't have the time to search KB articles and then trouble shoot. I've been a CW user to 10 years and I'm making a switch. **What problems is ConnectWise RMM solving and how is that benefiting you?** It's a very basic tool that is of limited use. ### 30. Very convenient with room to grow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Convenience of web access to all inventory, security, and remote control features. **What do you dislike about ConnectWise RMM?** Lacks in-progress logs for any actions or scripts that I execute. Makes it hard to know if they're running, what they're doing or of any obstacles. **What problems is ConnectWise RMM solving and how is that benefiting you?** Ease of managing all these elements in one location. ### 31. A lot more to offer than one would think **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb C. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about ConnectWise RMM?** The integration aspect of things. With everything talking to each other it allows us to be more organized and efficient when fulfilling our daily tasks. **What do you dislike about ConnectWise RMM?** I haven't found anything notable up to this point peronally. **What problems is ConnectWise RMM solving and how is that benefiting you?** I'm not quite sure how to respond. ### 32. All the tools included in RMM makes it a really solid and easy to use solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Automated tools and alerting system helps to accomplish all the needed tasks. Plus, the backstage connection really helps a lot. **What do you dislike about ConnectWise RMM?** Documentation some times is not clear, have missing parts or its outdated. **What problems is ConnectWise RMM solving and how is that benefiting you?** Remote access, monitoring, patching (reclently improved) and automation. ### 33. Works pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ConnectWise RMM?** Easy of use and it enables me to help clients **What do you dislike about ConnectWise RMM?** the screenconnect is using a zipped file now **What problems is ConnectWise RMM solving and how is that benefiting you?** screen connect uses a zipped folder now ### 34. ConnectWise RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Salmankhan P. | Sr. Azure Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ConnectWise RMM?** Very much user friendly easy to use, understand and configure. **What do you dislike about ConnectWise RMM?** Not figured it out yet anything which is negative or something to dislike about this product. **What problems is ConnectWise RMM solving and how is that benefiting you?** We are using connectwise for Single Sign On product for our services. ### 35. Great product . Wish they had an option for a solo practiciner **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ConnectWise RMM?** Ease of use . Easy to pickup and not a lot of issues with the product **What do you dislike about ConnectWise RMM?** Price . Charge per device and per tech. Most companies charge either or **What problems is ConnectWise RMM solving and how is that benefiting you?** Tracking devices ### 36. Good RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Jürgen E. | Inhaber und Cybersecurity-Experte, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ConnectWise RMM?** The interface is modern and the dashboard provides the most important information at a glance. **What do you dislike about ConnectWise RMM?** The transition from another RMM was not necessarily easy, as it is somewhat different from the other RMMs I knew. **What problems is ConnectWise RMM solving and how is that benefiting you?** Since we serve multiple customers, it is important for us to be able to oversee as many services as possible in one place. Through the integration of other products, it is easy for us. ### 37. Many issues since moving to RMM from Automate **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about ConnectWise RMM?** Good metrics and reporting when it works **What do you dislike about ConnectWise RMM?** Many issues with the agent since switching from on-prem Automate. **What problems is ConnectWise RMM solving and how is that benefiting you?** Remote control support and device inventory, monitoring, pushing out software and gathering information about devices. ### 38. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ConnectWise RMM?** Ease of use and implementation of the solution **What do you dislike about ConnectWise RMM?** Nothing much to complain about regarding the RMM **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM helps to monitor and manage resources on the network ### 39. Adding a NOC to your Product Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin K. | Manager of Systems Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about ConnectWise RMM?** Its as much an expansion to our team as anything else. Being able to toss work to them that normally would tie up one of our resoucrses is nice and the fact its all integrated with our CW system. Makes it easy for oncall to get alerts and then toss a service issue back to them. **What do you dislike about ConnectWise RMM?** The platform has been deamed the next steps for CW. They're putting all their resources into it vs with Automate. We heavily use automate for all our scirpting, endpoint management and what have you. RMM is also as much a time sink as automate to setup where we have dedicated employees who thats all they do. **What problems is ConnectWise RMM solving and how is that benefiting you?** Giving a diverse means of expanding our team without hiring full time employees. Advanced monitoring and issue mitigations. A NOC service that is 24/7. ### 40. ConnectWise RMM, feature rich but expensive **Rating:** 3.0/5.0 stars **Reviewed by:** Arthur T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about ConnectWise RMM?** Good set of tools, user interface was straight forward. **What do you dislike about ConnectWise RMM?** Pricing punished you for making your life easier. **What problems is ConnectWise RMM solving and how is that benefiting you?** Connectwise served it's role as an RMM platform for us, but ultimately we migrated away from the platform because of the cost. ### 41. Great RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Harry Q. | Apprentice IT Support technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about ConnectWise RMM?** Connectwise RMM has a good ease of use, Very easy to implement, customer support is great, i use it every day with no issues, multiple features to customise it and the integration of it is easy. **What do you dislike about ConnectWise RMM?** Sometimes updates dont install correctly causing corruptions **What problems is ConnectWise RMM solving and how is that benefiting you?** Helps to create and solve tickets. Reduces the labour of workteam ### 42. Great remote software **Rating:** 4.5/5.0 stars **Reviewed by:** Robert H. | Network Administration /IT Operations, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ConnectWise RMM?** I like how quickly it connects and I like how Techs can can have a group of people remote to one machine. The backstage and run command features are also very bennificial. **What do you dislike about ConnectWise RMM?** I do not have anything i dont like. I would like it to have a windows update feature so you can pick and send updates **What problems is ConnectWise RMM solving and how is that benefiting you?** We are able to connect to all of our remote users to help with troubleshooting issues and to keep up on maintenance so machine keep running smoothly ### 43. Brilliant Remote Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin s. | IT Engineer L3, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about ConnectWise RMM?** I have been using Connectwise RMM from around 3 years and love it. The web app looks better to me as it works faster as compared to Desktop RMM. The Desktop RMM can be improved as everytime you shutdown the computer, Connectwise Desktop RMM ask for full login details which is little uncomfortable. **What do you dislike about ConnectWise RMM?** The Desktop app can be improved. The Interface is quite tightened as compared to Web app. The Web app looks cool and open space interface. **What problems is ConnectWise RMM solving and how is that benefiting you?** Connectwise RMM assist us in connecting to computers from back-end and front end both. It also assist us in adding computers according to list of sites we want. ### 44. The tools simplicity and easy to use and manage devices is really useful for growing business. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish R. | Senior Technical Process Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about ConnectWise RMM?** Easy to use navigation and management of devices is far most the best best thing with the tool. Once you get used to the application it will be the best suited RMM tool for your business. The most helpful thing I would say is the device management console and the in-depth features for individual devices is so much optimised, it would be easy for a new person to understand its full potential. **What do you dislike about ConnectWise RMM?** Slight delay in the server end and sometimes unresponsive ui is I do not like. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM was solving our problem of device management system. It was beneficial as we were able to monitor and manage thousands of devices at one place. ### 45. A complete tool for remote management and inventory. **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony H. | IT Service Delivery Associate , Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ConnectWise RMM?** Remote monitoring, patch management, ease of use. **What do you dislike about ConnectWise RMM?** The support does not always solve the problem. **What problems is ConnectWise RMM solving and how is that benefiting you?** Patch Management. ### 46. Reliable and Versatile RMM Solution **Rating:** 2.5/5.0 stars **Reviewed by:** Nabeel K. | Senior Technical Support Engineer - SaaS product, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ConnectWise RMM?** Ease of use and good customer support are two of the most important factors for any product or service. **What do you dislike about ConnectWise RMM?** While RMM can be effective, some features are missing, or in some cases lack sufficient customer support. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM continuously monitors systems, networks, and devices to proactively identify issues. Its user-friendly interface enhances the overall user experience, reducing the learning curve. Specifically, ConnectWise RMM’s ability to streamline care, automate operations, strengthen security, centralize operations, and adapt to changing IT landscapes demonstrates its value manifestations such as improved productivity, reduced downtime, and overall better IT performance ### 47. Overal good **Rating:** 3.0/5.0 stars **Reviewed by:** Om Prakash T. | AWS Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about ConnectWise RMM?** I don't have personal preferences, but users value automation, scalability, and security in ConnectWise RMM. **What do you dislike about ConnectWise RMM?** I don't have personal opinions, but users cite occasional interface complexities. **What problems is ConnectWise RMM solving and how is that benefiting you?** Enhances IT management efficiency, automates tasks, and ensures system security. ### 48. What's best about ConnectWise RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie Anne A. | Operations/Sales/Media/Outreach and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about ConnectWise RMM?** It supports integrations with various third-party tools and applications, providing flexibility and allowing users to build a customized IT management ecosystem. **What do you dislike about ConnectWise RMM?** For smaller businesses or those with simpler needs, the platform might offer more features than necessary, potentially leading to underutilization and complexity **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM enables proactive monitoring of IT systems, allowing IT professionals to identify and address potential issues before they impact end-users. This proactive approach minimizes downtime and enhances overall system reliability. ### 49. Well Innovated feature that helps every Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj B. | Lead Staff Engineer - IT (Product Manager), Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2024 **What do you like best about ConnectWise RMM?** I really like it's accessibility and when it can allows you to monitor, customize or even automate things over your administrative environment. **What do you dislike about ConnectWise RMM?** I don't think there should be a con to the feature/tool as it is first class in the segment. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM is enabling admins to monitor the clients or systems over the network. It determines and help you the way you want to manage your environment clients. ### 50. A great RMM tool, but could be improved more. **Rating:** 4.0/5.0 stars **Reviewed by:** Sayuj K. | Video Streamer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ConnectWise RMM?** It provides remote access, and being able to create automated actions, manage assets without any hassle makes it very convinient to use. **What do you dislike about ConnectWise RMM?** The UI Could be improved, and the pricing is a bit costly. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM has helped me manage my IT systems, and helps me prevent potential issues inside the infrastructure while enhancing the overall system reliability. ## ConnectWise RMM Discussions - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [View ConnectWise RMM pricing details and edition comparison](https://www.g2.com/products/connectwise-rmm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A22%3A28+-0500&secure%5Bsession_id%5D=f0f446af-8192-4c0c-aaa6-d9e62b56e421&secure%5Btoken%5D=0527e3a582025b7d757167d8b361c8d1f010804ee6e35cdeaa2a7608db02bce6&format=llm_user) ## ConnectWise RMM Integrations - 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[Moovila](https://www.g2.com/products/moovila/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Sentinel Software](https://www.g2.com/products/sentinel-software/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) ## ConnectWise RMM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Maintenance** - Remote Reboot - Remote Printing **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ConnectWise RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,256 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,105 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (531 reviews)