ConnectWise RMM Reviews & Product Details

What I like most is how well it works with other ConnectWise tools. If you're already using something like ConnectWise Manage, this fits right in and keeps everything in sync. Turning tickets into projects or tasks is smooth, and it helps keep things organized across the team. I also really like how Moovila integrates with it—it makes scheduling and tracking progress a lot easier, especially when managing multiple resources. Review collected by and hosted on G2.com.

The interface can be clunky, especially for newer users. It’s not always intuitive, and you might spend time just trying to figure out where things are. Also, the tax calculations are unreliable, so we have to double-check everything in a separate billing system. Some of the automation tools are helpful, but you’ll need to do quite a bit of tweaking to make them work the way you want—especially if your projects don’t follow a standard template. Review collected by and hosted on G2.com.

its seamless automation and deep integration across the ConnectWise ecosystem. The ability to proactively monitor, patch, and resolve issues without manual intervention has significantly reduced downtime and increased efficiency for our team.

The onboarding and policy-based automation tools are powerful—especially when managing large fleets of endpoints. I also really appreciate the real-time alerts and customizable dashboards that give us full visibility into system health and performance at a glance.

Another major plus is how well it integrates with ConnectWise PSA and other tools in the suite. This tight integration allows for streamlined ticketing, documentation, and billing, which makes the entire workflow—from detection to resolution—much more efficient.

In short, ConnectWise RMM helps us deliver better service with less overhead, and that's a huge win for both our team and our clients. Review collected by and hosted on G2.com.

initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding support.

Additionally, while the integration with the broader ConnectWise ecosystem is strong, it sometimes feels like certain features or updates lag behind what competitors offer in terms of modern UI or streamlined workflows. The patch management module, in particular, could benefit from more flexibility and transparency in how updates are applied and tracked.

Lastly, support response times can vary. When issues arise, we’ve occasionally experienced delays that impacted resolution speed.

That said, the product has been evolving steadily, and many of these pain points have improved over time. With continued updates, we’re confident the platform will only get better. Review collected by and hosted on G2.com.

Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis.

There is a lot of flexibility in what you can do and can make the platform do for you.

Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default.

Always good to keep an eye on the change logs as you might be pleasantly surprised. Review collected by and hosted on G2.com.

They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times. Review collected by and hosted on G2.com.

- "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task

- "Asio Platform" concept has a lot of promise

- Tasks are pretty snappy when running

- Native Auvik integration

- I appreciate the patch policy/package setup, although it took some time to dial in Review collected by and hosted on G2.com.

- UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!!

- Reporting is done in a completely separate platform (Brighgauge)

- Agents loose connectivity randomly, no discernable reason too sporadic to troubleshoot or raise a case with support

- 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.)

- Limited integrations Review collected by and hosted on G2.com.

ConnectWise RMM lets us support clients as if we were sitting at their workstation. Even better, its automation engine allows us to tie tasks to specific tickets and monitors, so we often resolve issues before the client even notices.

Deployment was simple: Simple setup of clients a small agents on their machines that can allow simple script deployment of our other products. My account manager checks in regularly to make sure everything’s running smoothly. It’s truly a fantastic partner that invests in your success as an MSP. Review collected by and hosted on G2.com.

Workflow Feature can be better, Reduce abilitiy to work with Apple Products and Mobiles Review collected by and hosted on G2.com.

We've been using ConnectWise RMM for over 5 years now and just find it simple and effective. There are a ton of pre-built automations you can run to reduce engineering time and effort and the flexibility to set different policies to different groups of endpoints is quick and easy to use. Review collected by and hosted on G2.com.

Visible Dashboards to give quick overviews are developing but could still be a bit better. Review collected by and hosted on G2.com.

Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to automate various tasks and assign them as workflows in response to various tickets and monitors gives us the ability to resolve a number of problems before the client is even aware there was a problem.

Implementation took me less than 3 hours. The first 15 minutes were spent setting up my account, the remainder of the time was setting up my customers and installing the agent on their machines. My account manager reaches out regularly to ensure that everything is going well. It's truly a fantastic company to work with that cares about your success as an MSP.

We also purchased access to their SOC services using BitDefender Gravity. Integrating BitDefender into the RMM portal was simple and completed in less than 10 minutes. Now, all of my clients that subscribe to the SOC offering receive BitDefender on their computers within 30 minutes of the agent being installed.

I'm on this platform daily monitoring my users' computers and am happy with the features provided. Review collected by and hosted on G2.com.

Unlike their sister product Automate, there doesn't appear to be a thick client that I can install on my computer to manage everything. The Web interface is great, but I like having the thick client available. Review collected by and hosted on G2.com.

Easy to use Remote Access. The integration of Webroot AV, and Sentinel One. Easy ability to provide OS upgrades. Also makes it very easy to analyze PC issues with the monitoring software. The software is easy to install, and customer support is very easy to reach, and they can usually solve all issues on the spot. As an MSP owner, I use the RMM every day. Review collected by and hosted on G2.com.

Could use a more affordable cloud backup option, that integrates into the RMM. Review collected by and hosted on G2.com.

It’s a single pane of glass where my technicians can see everything. The improvements over the past couple years has been amazing. My staff is more productive than they ever been. Review collected by and hosted on G2.com.

Sometimes there are integrations I wish they had but don’t exist yet. However, they are always working on adding integrations. Review collected by and hosted on G2.com.

Immensely friendly and modern UI, solid integration Review collected by and hosted on G2.com.

Implementation can be rocky, but the outsourced teams Connectwise uses are good at intervening and getting implementation problems resolved. Review collected by and hosted on G2.com.