# ConnectWise RMM Reviews
**Vendor:** ConnectWise  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 66
## About ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.



## ConnectWise RMM Pros & Cons
**What users like:**

- Users find ConnectWise RMM to be **simple and effective** , facilitating easy management of endpoints and automations. (26 reviews)
- Users appreciate the **easy remote access** provided by ConnectWise RMM, simplifying client support from any location. (12 reviews)
- Users value the **automation** features of ConnectWise RMM, enhancing efficiency and optimizing IT management processes. (9 reviews)
- Users value the **all-in-one solution** of ConnectWise RMM for its simplicity and flexibility in managing multiple clients. (8 reviews)
- Users appreciate the **user-friendly interface** of ConnectWise RMM, providing excellent visibility and ease of use. (8 reviews)
- Easy Deployment (7 reviews)
- Users value the **easy integrations** of ConnectWise RMM, enhancing their workflows and client support efficiency. (6 reviews)
- Users value the **seamless integrations** of ConnectWise RMM, enhancing automation and customer support efficiency significantly. (6 reviews)
- Customer Support (5 reviews)
- Easy Implementation (5 reviews)

**What users dislike:**

- Users criticize the **missing features** in ConnectWise RMM, impacting usability and functionality. (7 reviews)
- Users consistently face **poor customer support** , often receiving unhelpful responses and experiencing delays in issue resolution. (7 reviews)
- Users experience **feature issues** that hinder customization, making setup complex and affecting support response times. (5 reviews)
- Users report **integration issues** and lack of automation, affecting connectivity and overall functionality while using ConnectWise RMM. (5 reviews)
- Users find the **pricing a bit costly** , suggesting a need for a more affordable backup solution. (4 reviews)
- Learning Curve (4 reviews)
- Access Issues (3 reviews)
- Dashboard Issues (3 reviews)
- Users find the **setup process difficult** and experience clunkiness, making it less user-friendly overall. (3 reviews)
- Users find the **UX improvement** needed in ConnectWise RMM, citing interface complexities and poor training resources. (3 reviews)


## ConnectWise RMM Discussions
  - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment

- [View ConnectWise RMM pricing details and edition comparison](https://www.g2.com/products/connectwise-rmm/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-05-27+17%3A41%3A40+-0500&secure%5Bsession_id%5D=38734ea0-4757-4598-b812-abe4237e1792&secure%5Btoken%5D=6f39f3763a9b465411d401c2385e0dcb8725acfa84167ca50c47ae3d22e5ea0b&format=llm_user)
## ConnectWise RMM Integrations
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Auvik](https://www.g2.com/products/auvik-networks/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [BrightGauge](https://www.g2.com/products/brightgauge/reviews)
  - [ConnectWise ITBoost](https://www.g2.com/products/connectwise-itboost/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Keepit](https://www.g2.com/products/keepit/reviews)
  - [Manage It](https://www.g2.com/products/marcucio-manage-it/reviews)
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  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Moovila](https://www.g2.com/products/moovila/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
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  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)

## ConnectWise RMM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis

**Maintenance**
- Remote Reboot
- Remote Printing

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ConnectWise RMM Alternatives
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