# ConnectWise RMM Reviews **Vendor:** ConnectWise **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.2/5.0 **Total Reviews:** 66 ## About ConnectWise RMM ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. ## ConnectWise RMM Pros & Cons **What users like:** - Users find ConnectWise RMM to have **excellent ease of use** , streamlining management tasks effectively with minimal effort. (26 reviews) - Users appreciate the **easy remote access** of ConnectWise RMM, enabling seamless support from any location without installations. (12 reviews) - Users value the **automation** features of ConnectWise RMM, enhancing efficiency and streamlining IT management processes. (9 reviews) - Users value the **all-in-one solution** of ConnectWise RMM for its simplicity and flexibility in client management. (8 reviews) - Users find the **user-friendly interface** of ConnectWise RMM invaluable for maintaining visibility across managed organizations. (8 reviews) - Easy Deployment (7 reviews) - Users value the **easy integrations** of ConnectWise RMM, enhancing their workflows and client support efficiency. (6 reviews) - Users value the **seamless integrations** of ConnectWise RMM, enhancing automation and customer support efficiency significantly. (6 reviews) - Customer Support (5 reviews) - Easy Implementation (5 reviews) **What users dislike:** - Users highlight **missing features** in ConnectWise RMM, including inadequate reporting, poor integration, and lack of automation. (7 reviews) - Users report experiencing **poor customer support** , with delays and unhelpful responses impacting their experience and resolutions. (7 reviews) - Users face challenges with **feature issues** , including lack of customization and complex setup affecting efficiency and usability. (5 reviews) - Users are frustrated by **integration issues** with ConnectWise RMM, impacting usability and reporting capabilities significantly. (5 reviews) - Users feel the pricing for ConnectWise RMM is **a bit costly** , suggesting a need for more affordable options. (4 reviews) - Learning Curve (4 reviews) - Access Issues (3 reviews) - Dashboard Issues (3 reviews) - Users find the **setup process difficult** and experience clunkiness, making it less user-friendly overall. (3 reviews) - Users find the **UX improvement** needed in ConnectWise RMM, citing interface complexities and poor training resources. (3 reviews) ## ConnectWise RMM Reviews ### 1. Access and maintain your endpoints from a web browser **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** It is easy to access and use from any location. No need to install a client on your computer to perform necessary functions on client computers. **What do you dislike about ConnectWise RMM?** It could have more scripting capability as well as reporting options. **What problems is ConnectWise RMM solving and how is that benefiting you?** The automation that it provides along with the additional assistance from their NOC when needed really enables us to perform more work with less hands. No more manual patch testing and deployment. The system als monitors and alerts for key things so you can be made aware BEFORE they become a hardware issue that causes the network to go down or the user to be without their device. ### 2. A Lot of Promise, A Lot of Work to Be Done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** - "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task - "Asio Platform" concept has a lot of promise - Tasks are pretty snappy when running - Native Auvik integration - I appreciate the patch policy/package setup, although it took some time to dial in **What do you dislike about ConnectWise RMM?** - UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!! - Reporting is done in a completely separate platform (Brighgauge) - Agents loose connectivity randomly, no discernable reason too sporadic to troubleshoot or raise a case with support - 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.) - Limited integrations **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise provides remote monitoring and management functionality for our MSP/MSSP. It suffices as a relatively lateral move from datto RMM. ### 3. Ease of use and Agent Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** ConnectWise RMM lets us support clients as if we were sitting at their workstation. Even better, its automation engine allows us to tie tasks to specific tickets and monitors, so we often resolve issues before the client even notices. Deployment was simple: Simple setup of clients a small agents on their machines that can allow simple script deployment of our other products. My account manager checks in regularly to make sure everything’s running smoothly. It’s truly a fantastic partner that invests in your success as an MSP. **What do you dislike about ConnectWise RMM?** Workflow Feature can be better, Reduce abilitiy to work with Apple Products and Mobiles **What problems is ConnectWise RMM solving and how is that benefiting you?** Autditing ### 4. Excellent product to provide pro-active service to your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson W. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ConnectWise RMM?** Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to automate various tasks and assign them as workflows in response to various tickets and monitors gives us the ability to resolve a number of problems before the client is even aware there was a problem. Implementation took me less than 3 hours. The first 15 minutes were spent setting up my account, the remainder of the time was setting up my customers and installing the agent on their machines. My account manager reaches out regularly to ensure that everything is going well. It's truly a fantastic company to work with that cares about your success as an MSP. We also purchased access to their SOC services using BitDefender Gravity. Integrating BitDefender into the RMM portal was simple and completed in less than 10 minutes. Now, all of my clients that subscribe to the SOC offering receive BitDefender on their computers within 30 minutes of the agent being installed. I'm on this platform daily monitoring my users' computers and am happy with the features provided. **What do you dislike about ConnectWise RMM?** Unlike their sister product Automate, there doesn't appear to be a thick client that I can install on my computer to manage everything. The Web interface is great, but I like having the thick client available. **What problems is ConnectWise RMM solving and how is that benefiting you?** I have a number of clients with multiple computers in use. This lets me ensure they are up to date, secure, and meeting the needs of my clients. ### 5. Great Ideas but most are not fully developed **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** I like the integrations with other Connectwise products. Screen Connect is also a good product. **What do you dislike about ConnectWise RMM?** Poor Automation abilities Poor S1 Integration Poor Patching System Lacks several items we had in N-Able N Central **What problems is ConnectWise RMM solving and how is that benefiting you?** Connectwise RMM is an OK tool to manage our MSP clients workstations but it is nothing special. ### 6. All the tools included in RMM makes it a really solid and easy to use solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about ConnectWise RMM?** Automated tools and alerting system helps to accomplish all the needed tasks. Plus, the backstage connection really helps a lot. **What do you dislike about ConnectWise RMM?** Documentation some times is not clear, have missing parts or its outdated. **What problems is ConnectWise RMM solving and how is that benefiting you?** Remote access, monitoring, patching (reclently improved) and automation. ### 7. Reliable and Versatile RMM Solution **Rating:** 2.5/5.0 stars **Reviewed by:** Nabeel K. | Senior Technical Support Engineer - SaaS product, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ConnectWise RMM?** Ease of use and good customer support are two of the most important factors for any product or service. **What do you dislike about ConnectWise RMM?** While RMM can be effective, some features are missing, or in some cases lack sufficient customer support. **What problems is ConnectWise RMM solving and how is that benefiting you?** ConnectWise RMM continuously monitors systems, networks, and devices to proactively identify issues. Its user-friendly interface enhances the overall user experience, reducing the learning curve. Specifically, ConnectWise RMM’s ability to streamline care, automate operations, strengthen security, centralize operations, and adapt to changing IT landscapes demonstrates its value manifestations such as improved productivity, reduced downtime, and overall better IT performance ## ConnectWise RMM Discussions - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [View ConnectWise RMM pricing details and edition comparison](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300882&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-07+13%3A07%3A07+-0500&secure%5Bsession_id%5D=2d7ce382-ab9e-463c-9ffd-0a65eca67cba&secure%5Btoken%5D=d1bb3f59259989ff35af5586331deed42b51d8a10572ecd941f886b162621636&format=llm_user) ## ConnectWise RMM Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Auvik](https://www.g2.com/products/auvik-networks/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BrightGauge](https://www.g2.com/products/brightgauge/reviews) - [ConnectWise ITBoost](https://www.g2.com/products/connectwise-itboost/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keepit](https://www.g2.com/products/keepit/reviews) - [Manage It](https://www.g2.com/products/marcucio-manage-it/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Moovila](https://www.g2.com/products/moovila/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Sentinel Software](https://www.g2.com/products/sentinel-software/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) ## ConnectWise RMM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Maintenance** - Remote Reboot - Remote Printing **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ConnectWise RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,269 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,145 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (536 reviews)