We use Syncro every day to manage about 250 Windows Servers. Our goal with the RMM is to be able to resolve issues on the machine, and issues with our vertical market application hosted on that machine. What Syncro offers that is most helpful to meet our goals is the ability to run PowerShell scripts on the machine for management and remediation. Of particular importance to us is the ability to use the syncro API to file alerts, and then those alerts trigger PowerShell scripts on run on the remote machine to remediate particular issues. This has been an invaluable asset to our organization and has saved us tremendous amounts of time (and time==money ;) ). Additionally the system was easy to implement and integrate into our organization's management systems with the use of Syncro's API...we easily created scripts and routines in our internal management system to manage customers and assets in Syncro. Onboarding new customers/assets is a breeze. Review collected by and hosted on G2.com.

In the early years of using Syncro we encountered issues with scheduled scripts not getting executed on the asset. Customer support was very helpful in informing us of the problems and letting us know when to expect fixes. This problem has been fixed and its been a couple years since the last episode of this issue. More recently, the interface for the remote management tools has been updated and functionality has changed a little. I have not kept myself informed of Syncro's publised change logs so I am not sure if these changes are listed. It did take us a bit to find the workarounds for the changes. Review collected by and hosted on G2.com.

Billing is a breeze. I set up my clients and pricing once, and now it runs automatically. No more end-of-month headaches. I get paid on time, and the invoices look clear and professional.

It's powerful when you need it to be. You can dig in and set up really detailed automations and policies. It lets me customize everything to fit our team's exact workflow without being complicated.

The Teams feature is a game-changer. Having a dedicated screen that just shows my team's tickets is awesome. We all know what everyone is working on at a glance, so nothing gets missed. It keeps us perfectly in sync.

Overall, it's the perfect mix of simple and powerful. Highly recommend! Review collected by and hosted on G2.com.

occasion issues with screen connect on mac devices but overall very good. wish there were some auto entries like templated comments with ticket actions but that is only major change i would request. Review collected by and hosted on G2.com.

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated. So far I am extremely happy and do not plan on moving away from Syncro any time soon. Review collected by and hosted on G2.com.

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this Review collected by and hosted on G2.com.

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Review collected by and hosted on G2.com.

I did not mention any specific dislikes about Syncro during the conversation. Review collected by and hosted on G2.com.

I really appreciate Syncro's different features that help me manage my clients efficiently. The ability to set device policies and settings, alerts that notify me about important actions, and tools for managing multiple clients make my job much smoother. I particularly love the scripting part as it helps manage things easily, and the remote support capability is incredibly useful. Additionally, the ticketing system and its features, like adding items and remoting into device alerts, are very useful. I also enjoy using it with Splashtop for remote management, and the customer relation management aspects including asset management and alert, policies are very beneficial. Review collected by and hosted on G2.com.

I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration. Review collected by and hosted on G2.com.

Being able to check information about an asset (such as a users Windows laptop), deploy software and scripts to it, and hop in remotely over Splashtop has been absolutely amazing for our team's productivity. Support is also quick to respond and knowledgable. Review collected by and hosted on G2.com.

While it is good at doing multiple things, it doesn't excel at anything in particular. Ticket searching for example can only search subjects, which is less than helpful. It also has limited inventory capabilities for non Windows/Mac devices. Review collected by and hosted on G2.com.

I love using Syncro for managing our infrastructure because it provides valuable insights into the overall environment and alerts us to critical issues, which allows us to address potential threats proactively. The involvement of the Syncro team and its community is impressive, as there are multiple webinars and communications with end users sharing their experiences and insights about using the platform and updates on new releases. Syncro effectively complements our security and network monitoring systems, providing a cohesive solution. The transition from separate tools like TeamViewer and Solarwinds to Syncro for remote support and ticketing has streamlined our processes under a single platform, enhancing efficiency. Moreover, the initial setup of Syncro was remarkably simple; it guides you through the process, and the document center provides all necessary information. This ease of use and comprehensive support system makes Syncro a standout choice. Review collected by and hosted on G2.com.

I would like more control over reporting in Syncro. Review collected by and hosted on G2.com.

I really appreciate how easy it was to set up Syncro. This simplicity was valuable to me and allowed me to smoothly transition from another product. One of the standout aspects of Syncro is its powerful automation capabilities, such as installing antivirus software and running scripts for various tasks like enabling Num Lock at boot or disabling unwanted Windows features. These automation tools help me stay on top of tickets efficiently and save a lot of my time by handling repetitive tasks. I particularly find the Remote Monitoring and Management (RMM) functionality extremely useful. The scripting feature in the RMM capability is particularly valuable as it enables me to push out all settings and programs with just one click. This includes tasks like installing Huntress or enabling programs to run in safe mode, which significantly streamlines my workflow. Furthermore, I benefit from Syncro's ability to pull all important information from a computer, and its seamless integration with BitDefender is another asset - automating the deployment into its account saves me effort. The continued updates ensure that Syncro remains a reliable part of my toolkit, and my positive experience is such that I would rate it a perfect 10, making it highly likely that I would recommend it to others. Review collected by and hosted on G2.com.

I would like more automation capabilities in Syncro, especially concerning the installation and activation of programs. Review collected by and hosted on G2.com.

- Easy to use

- Running customized PowerShell scripts.

- Covering most of ITSM features

- MS 365 integration

- The Community Review collected by and hosted on G2.com.

- Can't update ticket notes, have to delete the note and create a new one Review collected by and hosted on G2.com.

I appreciate Syncro's capacity to track and report tickets efficiently, which helps prioritize tasks daily, weekly, and monthly. The updates have significantly improved the usability, making it easier to navigate and almost second nature. I love the powerful scripting capabilities that automate upgrades and tasks without disrupting work, such as scheduling Windows 11 updates. Syncro seamlessly integrates with platforms like Sentinel, aiding in quick malware resolution. The tools are stellar, enhancing client interaction and streamlining processes, which makes Syncro highly recommendable. Review collected by and hosted on G2.com.

I find the initial setup process cumbersome, particularly with locating links and accessing specific items. Although updates and webinars have improved usability, initially knowing what links are for what and how to access certain features, like scheduling deployments and scripts, was challenging. Additionally, the placement of buttons and the user interface can be confusing. It's not always clear where specific items are located, and it doesn't always adhere to the 'three-click rule,' meaning navigation sometimes takes longer than it should. Review collected by and hosted on G2.com.