I really like how Syncro bridges service delivery and monitoring, allowing alerts to automatically create tickets, run scripts, close, and escalate issues with minimal touch. This integration of monitoring, scripting, and ticketing into one workflow is incredibly valuable to us. It not only notifies us but also triggers the right response, leaving a clean trail for audits. These features make Syncro worthwhile on so many levels and have significantly streamlined our operations. Review collected by and hosted on G2.com.

We are still experiencing scaling issues for large environments at times. As we take on large clients with a lot of endpoints, Syncro can be a bit slow. Also, the user interface could be improved. Though I like the look sometimes, it can be cumbersome finding where a workflow resides. Review collected by and hosted on G2.com.

I really like the scripting feature in Syncro, as it allows me to install printer drivers from the backend without interrupting users. I also appreciate the recent AI integration into the tickets, which helps me summarize the whole content and conversations between us without having to scroll through the tickets. The AI integration saves us time by simplifying the process of understanding tickets, especially when conversations move back and forth many times. Additionally, the setup of Syncro was very easy. Review collected by and hosted on G2.com.

In the past, when I searched for a device by name, I could just type a part of it like 2686, and Syncro would suggest the device SNH-D2686. Now, I have to enter the full name SNH-D2686 to get the correct suggestion. It's really inconvenient because you don't usually remember a full name of a device. Review collected by and hosted on G2.com.

I really like that Syncro can be integrated into many tools that I already own as a business, like Domotz and Hudu. I appreciate how I can customize the worksheets to help employees follow a set of instructions, and I find the batch scripts helpful because they allow me to install the same program on many computers with just a click, which saves time. I also like that it's capable of working with AI tools like Claude, making documentation about reports or incidents consistent and helping employees apply it consistently. Additionally, the initial setup of Syncro was pretty easy, especially when adding new users, as it was intuitive for them to create their credentials. Granting access to the platform was very easy. Review collected by and hosted on G2.com.

The fact that the worksheets don't always attach to the type of ticket they belong to is a bit frustrating. I have to manually attach them with tickets like onboardings. It would be better if we could create a ticket type and have the worksheet applied directly to that type of ticket. Review collected by and hosted on G2.com.

It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks.

The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team.

Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. Review collected by and hosted on G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

I find it super valuable that Syncro keeps all my end points, customers, quotes, and invoices in one place. The ability to deploy software built into Syncro is very helpful, and having billing consolidated really helps me keep things organized. My favorite thing about Syncro is that the RMM and PSA are integrated into one program rather than feeling like two separate tools bolted together. I love the new M365 integrations, which give me insight into the 365 platform, along with the ability to make changes to and back up tenants directly from Syncro. It's also great that Syncro works well with other security integrations I have. The setup was very easy, and all my information moved smoothly from Repair Shopr. Review collected by and hosted on G2.com.

We need a way to track expenses. Not a dislike, just something I'd like to see in the platform. Review collected by and hosted on G2.com.

I like syncro for its ease of use and simplicity. For our systems, it's integrated quite well with RMM, scripting and other remote features. It's generally quite stable and I believe my directors are happy with the pricing considering they have been using it for quite some time. Training was relatively simple when I first started but I feel as though the smart search system needs some refining. Review collected by and hosted on G2.com.

I dislike Syncro's AI smart search system. It never really works the way you want it to and seems to actively not search for key words you know have been used in a ticket. Going back and searching manually for past info in part tickets is still the process I use if this is needed. Review collected by and hosted on G2.com.

I use Syncro for billing, ticket management, and remote management at my MSP. It's my hub for every function of my job! The ease of use is my favorite thing about Syncro. The UI is very simple, allowing me to knock out tasks and communications easily, while also providing enough technical data points to troubleshoot problems effectively. I love that it shows all my open tickets in an easy-to-comprehend format at a glance and makes remote connections incredibly simple. The customization options are amazing at improving my workflow. The initial setup was simple on the technician side, even if the admin side took a bit longer. I recommend Syncro to every IT tech I meet. Review collected by and hosted on G2.com.

The only thing that Syncro doesn't have is a built-in password management tool. If it had that, I would be able to accomplish 90% of my tasks without having to open a separate browser tab. As an example, if I need to remote into a server and add a user to the active directory, I have to go into the server, minimize my screen, open my password manager, find the password, copy and paste it into the login page on the server. If we had something like a suggested pop-up box that showed up when we arrived at a sign-on screen, that would take a minimum of 10-15 seconds out of my workflow and would make server work much faster overall. I don't always have a secondary or tertiary monitor available when I'm on site; this would mitigate the need for that. Review collected by and hosted on G2.com.

I use Syncro for remote support, software deployment, and asset management. It reduces the time to remote on to a customer's machine by sending a single click prompt and makes installing our security products easy with a simple script. Getting information on a customer's device or server is very easy. I like its ease of use and how much time it saves with the ability to remote on to a device easily and manage assets. Syncro's ability to easily deploy software through scripts and manage policies all from the same interface makes it very convenient. The initial setup was very easy. Review collected by and hosted on G2.com.

It would be really cool if there was an option for Syncro on mobile devices, such as phones and tablets. Sometimes the Syncro service doesn't work on Windows machines and needs to be restarted, but that rarely happens. Review collected by and hosted on G2.com.

From a helpdesk management perspective, it has been easy to setup and manage a system that works for us as an MSP, and mould Syncro to our processes.

It has integrated well with our other 3rd party tools like Xero for accounts and invoicing.

Onboarding new customers is easy and with the policy features it makes rolling out our stack easier.

Overall it has been a great tool for us at a good price point. Review collected by and hosted on G2.com.

The main areas of Syncro that we have issues with are the time tracking modules, which is an area we have turned to a 3rd party tool for. So that we have a single tracker per tech and can then assign time to tickets.

In a similar way, from an account and billing perspective, we find it slow and challenging to easily add billable time or charges to tickets in an automated way or in bulk. There is no easy way to add bulk charges accross multiple tickets, or add a specific product with set time/quantity based on time spent.

Improvements here would cut a lot of admin time for us.

We would also like a better quote/sales module as this is something that we use 3rd party tools for. Review collected by and hosted on G2.com.