Syncro Reviews & Product Details

The Pricing Structure is one of the key reasons for using Syncro. Also the new features being added. Review collected by and hosted on G2.com.

There is currently no Linux support, although I understand it may be available soon. We are seeing an increasing number of our customers transition from Windows to Linux, but at the moment, there is no way to monitor or provide support for them. Review collected by and hosted on G2.com.

true all in one RMM, multiple endpoints per user, Smart ticketing and Scripting for multiple shell commands, patch management. I could go o and on but those are the features that stand out. Review collected by and hosted on G2.com.

Less options to classify tickets under the status Review collected by and hosted on G2.com.

The ease of use and clear, concise labels and tabs

The different states that make it easier for us to support customers

Having everything in one place Review collected by and hosted on G2.com.

The purchasing/ invoicing side of things, and how that struggles to line up with Xero that we use for invoicing

Some things are difficult to manually input, i.e. the products/stock side of things Review collected by and hosted on G2.com.

Since we started using Syncro, I have found that as time passes it has become my go to application for supporting end users. I especially prefer using the Splashtop feature over connecting to machines using the Background tools. Review collected by and hosted on G2.com.

The only thing I do not care for is that Syncro automatically turns off the feature: "Receive updates for other Microsoft products." Review collected by and hosted on G2.com.

- Easy to use

- Running customized PowerShell scripts.

- Covering most of ITSM features

- MS 365 integration

- The Community Review collected by and hosted on G2.com.

- Can't update ticket notes, have to delete the note and create a new one Review collected by and hosted on G2.com.

Syncro RMM as a platform is very flexible and constantly in development with the direct involvment of the community. We feel that they listen to our input and we are able to see our requests become features. Chat support is very responsive and helpful. Review collected by and hosted on G2.com.

Some modules are a little dated and the 3rd party integrations need some work. Syncro are the first to admit this, though, and are actively working on them. We see updates regurarly. Review collected by and hosted on G2.com.

I appreciate Syncro's intuitive interface which makes setup quick and straightforward. The automation features significantly save time, and the active, helpful support community is invaluable for resolving unfamiliar issues. Additionally, the ability to manage remotely with minimal bandwidth is a huge asset, and I find the budget-oriented, affordable monthly payments ideal as our company grows. Review collected by and hosted on G2.com.

One challenge I face occasionally with Syncro is the issue of 'splashtop' sometimes freezing or not responding on Microsoft devices. This can be a disruption to the workflow, but reaching out to the community has provided me with resources to address this problem. Additionally, I would like to see more guides or training available, especially related to Apple management or Apple Business Manager IDs, to better integrate with Syncro's remote management. Review collected by and hosted on G2.com.

Syncro has helped streamline our daily operations by consolidating workflows into a single platform, enhancing efficiency in ticket creation and client updates. The built-in RMM tools enable proactive monitoring, improving customer satisfaction. Automation features like recurring invoicing and asset tracking reduce administrative overhead. The integration with tools like QuickBooks Online and Microsoft Teams complements our workflow, while a robust support team and continual product improvements ensure the platform meets evolving MSP needs. Syncro offers a strong balance of functionality, affordability, and ease of use, which simplifies operations, saves time, and enhances client service. Review collected by and hosted on G2.com.

I wish Syncro offered more customizable dashboards and deeper insights, especially concerning profitability, ticket trends, and technician performance, to enhance decision-making. Additionally, the mobile app could be improved with more real-time capabilities like editing tickets or managing alerts on the go, which would be beneficial for teams working remotely or in the field. Review collected by and hosted on G2.com.

I find Syncro incredibly cost-effective, combining affordability with high quality. I value its user-friendly interface, making everyday tasks straightforward, and the intuitive workflow that prevents us from over-complicating processes. I appreciate the streamlined management of tickets and devices, which keeps everything accessible in one place. The dashboard is especially helpful for managing communications and associated devices effortlessly. Review collected by and hosted on G2.com.

I find the API and automation features in Syncro lacking. There are certain tasks I wanted to automate that the software couldn't support natively, requiring me to create complex workarounds. For example, I needed to write my own API to manage ticket resolutions automatically at the end of the day. Additionally, the dashboard customization is limited. I had to develop my own solutions to manage our department effectively because Syncro doesn't provide the necessary flexibility. The inability to send out webhooks based on ticket creation is another limitation, forcing me to fetch data frequently and inefficiently from Syncro. Better API integrations and improved automation capabilities are crucial for further ease in integrations and less strain on infrastructure. Review collected by and hosted on G2.com.

I love all of the automations we can do in Syncro, to me it's the best part of it. All the scripting capabilities, business process automations, we can do all that, even non existing features, we often find workaround for them. Very good customer support too!! Review collected by and hosted on G2.com.

It can be overwhelming at times. It has so many features, options, little configurations, that I get overwhelmed. I feel like it can have a more intuitive UI for all that. also, I'm missing roles, not just "Admin", for configuring things around Syncro Review collected by and hosted on G2.com.