Paylocity Reviews & Product Details

It’s very user-friendly and easy to navigate. It also offers a lot of reports, which is helpful. Their customer service is generally very helpful, although sometimes it depends on the knowledge base of the person you’re speaking with. Running payroll is very easy, and overall they provide good service and products. We run a weekly payroll, and it goes smoothly every week. Review collected by and hosted on G2.com.

There are too many new reports, while the older reports are much better: they’re easier to run and they provide better results. At times, they make a lot of changes that they call “improvements,” but they don’t feel necessary. Also, they don’t always inform us about all the changes they’re making (formats, reports, etc.). The changes just appear, and then you have to deal with them afterward. They should communicate more clearly and consistently about what’s changing.

The help desk is okay, but sometimes you’re at the mercy of the person who answers the call and their knowledge base. We recently added a new company, and the implementation was not handled well overall—from sales, to implementation, to adding new team members. Review collected by and hosted on G2.com.

The recruiting dashboard is exceptionally well organised, allowing me to track candidates from a new application through to Hired in a single, clean view. I really like the column display and bulk action features, which make managing high-volume roles, like our live streaming video coordinator, much faster and easier. The ability to tag specific candidates as a great candidate or a future hire directly in the list view also helps our team stay aligned without needing extra meetings. Review collected by and hosted on G2.com.

Occasionally, the reporting and analytics section takes a few extra seconds to load during peak hiring cycles. I’d also like to see more advanced filtering options within the “search within” field, so it’s easier to sort through long-term talent pools. Review collected by and hosted on G2.com.

It was very aesthetically pleasing as a platform. Employees were able to easily use it and all the features it had to offer. As the employer there were a lot of great reports we could pull. Viewing time cards was easy. Being able to have a community section to praise employees was very nice to have. Overall one of the nicer platforms. We had demoed a few sections that would have been very useful given the demographic and organization we serve. Review collected by and hosted on G2.com.

There were a lot of little things such as being able to pull multiple paychecks. The reps constantly changed and would reach out asking if you wanted to buy something or add something to your current product. PTO was a nightmare as far as setting up policies. Having a designated account manager is nice but it was often changed. Switching from Paylocity was not easy, there is not a lot Paylocity does to help with the transition. Workflows were also very difficult to use and manage. Review collected by and hosted on G2.com.

I like that Paylocity is very user friendly compared to other platforms I've used. I work with employees who are not tech savvy at all and they have been able to learn how to use the app. The website interface itself is intuitive and easy to navigate. I also appreciate that Paylocity is consistently improving the platform and adding new features which shows the effort to stay up to date and adapt to new technology. Review collected by and hosted on G2.com.

The onboarding tools have a lot of room for improvement. Compared to other platforms, the onboarding workflow and overall interface are not as intuitive or streamlined. We have had to rely on additional systems and resources alongside Paylocity to complete onboarding tasks, which is not the most convenient but works for our organization. The benefits administration feature exists, but it has not been usable for us based on guidance we received, so we are currently exploring third party solutions instead. Review collected by and hosted on G2.com.

I really appreciate the support feature through our assigned account rep, which was super helpful during our transition back to Paylocity. They made sure everything lined up smoothly, preventing any user frustration. The performance review section is great, and I also enjoy the easy function to journal during one-on-one conversations with employees. It's easy to track in the system and there's the flexibility to make entries viewable to the employee or keep them private to the supervisor. I also appreciate being able to build performance reviews from scratch or use built-in features, which helps us share them with the employee ahead of their review. Lastly, the seamless way for supervisors to approve or edit timesheets and the lack of a need for a separate tracking system for journaling is fantastic. Review collected by and hosted on G2.com.

I've only run into one recurring situation, and I don't know if it's just on my mobile device, or sometimes I find it in the browser as well. But when I'm going into request time off, sometimes the way the calendars show up on the screen, it's really hard to maneuver to the next month. I'm not seeing the arrow to maneuver to the next month. Or if the window isn't completely open, it doesn't give me the submit option. So sometimes I have to close out the calendar, go back in, and then I see the submit option. Review collected by and hosted on G2.com.

The platforms extensibility is a major technical win, it's 350+ native integration allow it to act as a central hub for our entire software ecosystem, from accounting to deep level analytics. I particularly value the compliance dashboard, which uses real time data to visualise completeness across employee records and tax filings. The ability to create bespoke learning paths in the LMS module helps us align individual skill development with our broader 2026 retention and engagement strategies. Review collected by and hosted on G2.com.

While highly customisable, the. Initial implementation curve for complex features like departmental mapping and deep tax setup can be quite intensive. Review collected by and hosted on G2.com.

I really like Paylocity's incredibly responsive customer support. Anytime we have a question or concern with our setup or need to change anything, they provide helpful answers that go beyond just a surface-level solution. They really explain the why and how, making sure our payroll is accurate and compliant. Review collected by and hosted on G2.com.

The reporting is difficult to navigate. It takes a lot to understand how the reports are set up, and there's a bit of a learning curve. The biggest gap we see is that there isn't a great audit log of changes to employees. It's hard to get reporting that lists an audit log of every change made to personnel records and when the effective date was. Review collected by and hosted on G2.com.

I really like Paylocity for its ease of use for both admins and employees. It is simplistic and not complicated for either party to use. Things are pretty straightforward to find. It's less expensive than other systems, which is great. The customer service is also a plus since it's easy to get a hold of someone, which reduces frustrations for my team. Review collected by and hosted on G2.com.

I find the reporting and performance management and goals aspects of Paylocity could be improved. The reports are often generated incomplete, and the standard reports do not provide enough information, and you almost always need to edit them. There is also a $250 charge for them to do a custom report...

The performance management/goals sections are not user friendly and there is no automation to them, especially for a 30/60/90-day review for a new hire - that needs to be sent manually. An automated process would be nice Review collected by and hosted on G2.com.

Paylocity has proven to be extremely helpful when it comes to onboarding new employees and managing payroll. The onboarding process is straightforward and user-friendly, which helps save time and minimizes mistakes. Processing payroll is also intuitive and efficient, allowing for accurate and confident completion each pay period. Review collected by and hosted on G2.com.

The most challenging part of using Paylocity has been the time clock kiosk feature on iPads, which has not performed as well as we had hoped. This has led to difficulties for employees when clocking in and out. To address these timekeeping problems and enhance reliability for our staff, we have decided to order a kiosk directly from Paylocity in hopes that it will provide a better solution. Review collected by and hosted on G2.com.

We are able to keep all of our record-keeping systems within a single application. We use it for payroll, HR, compensation, time and labor, benefits, and COBRA. Having everything in one place makes it much easier to navigate and accomplish tasks efficiently. Our customer service represenative is amazing and so helpful when we have questions or need help with something. Review collected by and hosted on G2.com.

Our company uses 11 different pay rates, and currently, there is no way to update these rates except by doing it manually, which takes a lot of time. Paylocity is aware of this issue and is working on a solution, but they have not been able to resolve it yet. Review collected by and hosted on G2.com.