MatrixCare Home Health and Hospice Reviews & Product Details

It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation. Review collected by and hosted on G2.com.

Matrixcare continuously updates their system with new features and developments, suggestions form clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic. Review collected by and hosted on G2.com.

Most of all, I am impressed with the stability of both the AFO as well as the Mobile Point of Care Platform. This has been of most importance for our field clinicians, as well as our front office staff. Review collected by and hosted on G2.com.

There are some areas that are currently being worked on. I wouldnt say there is anything I dislike, more like areas of improvement.

Would like to see more automation within the AFO, for instance, missed visit notification, having this automated to send to physicians.

Would like to see consent forms be able to be signed on the iPad and be tracked within the AFO.

Would like ability to batch efax documents, so a physician would get all of their faxes with one cover sheet, instead of multiple documents with each of their own fax cover sheet. Review collected by and hosted on G2.com.

Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team. Review collected by and hosted on G2.com.

Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources. Review collected by and hosted on G2.com.

iPad point of care solution and quick synching Review collected by and hosted on G2.com.

lack of customization in documentation; lack of ability to test prior to update Review collected by and hosted on G2.com.

I liked that it was mostly user friendly. There were a few data pieces that were difficult to find, but it didn't take me long to become familiar with the software. I also liked that you could edit/revise your chart notes. There were multiple sections that covered each medical area, making it easy to get a comprehensive overview for my nutrition assessment charting. You can also create assessment templates which saves a lot of time. Review collected by and hosted on G2.com.

The program didn't work as well on specific browsers, such as Internet Explorer. It took time to disable pop-up blockers to get reports to load. Some health information was not intuitive to find and it took time to search for it. Review collected by and hosted on G2.com.

The support team is amazing! With the endless problems that come with this system, the support team is always there to help us find a resolution. Review collected by and hosted on G2.com.

The software is dated. We use it as an in home care business and our caregivers call in daily to report problems with the mobile feature. They can’t login, the system resets their password, they can’t access their schedule...endless problems. As a back user, I personally handle the quickbooks transactions. The allocations MatrixCare has for this makes absolutely no sense. Tax season is a nightmare with my accountant because we spend most of our time trying to decipher what MatrixCare has done with the accounting metrics. Scheduling feature is a joke. They say you can “match” a caregiver to a client. Not so much. Unless you put in exactly the caregivers availability, then everyone appears available. Review collected by and hosted on G2.com.

I like how this software offers the ability to upload patient pictures hence making it easier to identify them when giving medication, especially for those nurse who did not know the patients. Review collected by and hosted on G2.com.

Very good system with nothing to dislike though improvement can always be made. Review collected by and hosted on G2.com.

Gives you multiple choice questions and answers for each resident leaving little room for errors in care Review collected by and hosted on G2.com.

Occasionally system glitches as well as needs a comment or additional note section for each resident Review collected by and hosted on G2.com.

I like that they are commonly used in the medical billing software world Review collected by and hosted on G2.com.

They are used so much that if you need any special changes for your organizational needs, you might not get it Review collected by and hosted on G2.com.

All charting needs are within the program! Review collected by and hosted on G2.com.

The lack of ease to pull up all facility admit discharge reports at once. Review collected by and hosted on G2.com.

It is a simple use program. Clinical information is easy to search for. Review collected by and hosted on G2.com.

It is hard to look up specific notes. A searchable or category feature would be very helpful and time saving. Review collected by and hosted on G2.com.

Working among the Senior Care communities I can only give you a report of what has been share with me when a community has used your software. They have enjoyed the user-friendliness of the operating system. This increase time management and allow the staff to complete other tasks and give more attention to the residents normally not able to be completed due to the other ways they use to handle tasks. I believe that that point alone should give you insight on hold this operating system will give you the advantage to deliver quality care and that alone is a value within is self.. Review collected by and hosted on G2.com.

I have not had any dislikes shared with me thus far. The Only thing I can share is that a little more time on training them on how the system works. Review collected by and hosted on G2.com.

Scheduling options, working in the schedule calendar Review collected by and hosted on G2.com.

The time it takes to populate patient information Review collected by and hosted on G2.com.

I like the fact that I can clock in and out on my phone using matrix, add tasks that were completed during my shift, and getting signatures. Review collected by and hosted on G2.com.

It doesn’t allow me to put in progress notes for the client, or document mileage. Review collected by and hosted on G2.com.

Simple navigation. Makes my job easier. Review collected by and hosted on G2.com.

Nothing. I like everything about it. Great program Review collected by and hosted on G2.com.

I enjoy the fact that it is easy to navigate through out the system. They have many functions for the whole company to use. You can do invoices for residents or the nurses can look at the residents medical records. Review collected by and hosted on G2.com.

There's not too much that I can think of that I dislike. It can be slow at times, but that's usually when payroll is running their reports. I can't really think of anything else I dislike about this program other than the occasional slowness. Review collected by and hosted on G2.com.

I love the fact that I’m able to clock in and out for my shifts and locate my weekly schedule. Review collected by and hosted on G2.com.

There really isn’t much to dislike about this system besides it tells me most of the time that it’s unable to locate my location but my employer is able to verify location. Review collected by and hosted on G2.com.

The ease of navigation through the database, and most definitely the access to reports that other systems do not offer. Review collected by and hosted on G2.com.

Often times it seems there are too many tabs. Review collected by and hosted on G2.com.

The easy maneuvering and ease of the product. Review collected by and hosted on G2.com.

Could be faster at times, but that could be due to the large volume of data. Review collected by and hosted on G2.com.

USER FRIENDLY AND ABLE TO NAVIGATE THROUGH AREAS WITH EASE Review collected by and hosted on G2.com.

WOULD HAVE LIKED TO UTILIZE DOCUMENTATION COMPONENT MORE, BUT FACILITY HAD NOT LOADED THAT CAPABILITY YET. Review collected by and hosted on G2.com.

The format in which orders are displayed once received is good and easy to follow and contains the right amount of information without overloading with detail Review collected by and hosted on G2.com.

When sending orders via efax they have the same formatting whether they are discontinue or new order sheets. This obviously isn’t a huge problem or anything because you can easily read and see which is which, but when sorting through a ton of med orders in a hurry it’s hard because there isn’t a super obvious difference between dc and new order sheets. Review collected by and hosted on G2.com.

I have difficulty stating what I like about the system because there are so many problems. Review collected by and hosted on G2.com.

G-codes have to be entered 3x upon evaluation for each Med B patient. As documentation is being entered it is deleted when attempting to save multiple times per day. There are multiple ways to get to each screen. Our billing is done through a separate computer program for therapy and Ascention will not allow the two programs to communicate, so we have to enter all billing information and G codes in both systems. The alerts for documentation due will be present, then when it is assigned to a different employee the alert will disappear. Also there is no automatic reminder for when a recertification is due. Review collected by and hosted on G2.com.

Ability to view and review resident information from anywhere Review collected by and hosted on G2.com.

Too many steps to go through to get to reports Review collected by and hosted on G2.com.

MatrixCare makes charting for our users extremely easy. Document management and storage capabilities have given us more flexibility with patient and resident data. Point of Care tools work well on touch-screen terminals. Review collected by and hosted on G2.com.

Since MatrixCare is in the cloud, there isn't a lot of control we have over it. Then again this is also a good thing. It tends to go down often. Review collected by and hosted on G2.com.

Ease of use. Visually pleasing to the eye. Can see all professions notes and orders for therapy. Can see patient information even if they are not in facility any more. Can write notes at home, don't have to be in facility. Review collected by and hosted on G2.com.

I cannot find the list of speech therapy current patients. I wish I could print my daily schedule on it. Review collected by and hosted on G2.com.