--- title: AccuSourceHR, Inc. Reviews meta_title: 'AccuSourceHR, Inc. Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 171 reviews by the users' company size, role or industry to find out how AccuSourceHR, Inc. works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 171 scale: '5' date_modified: '2026-06-24' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # AccuSourceHR, Inc. Reviews **Vendor:** AccuSourceHR, Inc. **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 171 ## About AccuSourceHR, Inc. AccuSourceHR™ Workforce Solutions has been a nationwide leader in background checks and drug testing since 1999. We have always believed in creating an outstanding customer experience, which in turn leads to success in their hiring and onboarding processes. Whether using our services for criminal background checks, employment/education verifications, or drug testing, we provide fast and accurate results. Our Applicant Portal takes away the tedious work of data entry so HR professionals can put their focus on other tasks, while our CrimSource™ Continuous Criminal Monitoring services provides a revolutionary option for companies to have real-time updates on employees post-hire. AccuSourceHR™ understands that people-related decisions are the lifeblood of an organization and that one bad hire can wreak havoc on the company's culture and quite possibly impact the bottom line. Our services provide employers with peace of mind and trust that they will be presented with a clear understanding of who they intend to hire to represent them. ## AccuSourceHR, Inc. Pros & Cons **What users like:** - Users appreciate the **ease of use** of AccuSourceHR, Inc., making navigation and accessing features quite intuitive. (12 reviews) - Users commend the **exceptional customer support** from AccuSourceHR, Inc. for its helpfulness and efficient service. (11 reviews) - Users value the **speed of results** with AccuSourceHR, Inc., making onboarding efficient and user-friendly. (8 reviews) - Users appreciate the **exceptional customer service** from AccuSourceHR, Inc., making the experience efficient and supportive. (7 reviews) - Users appreciate the **excellent turnaround time** for results with AccuSourceHR, making their experience efficient and satisfying. (7 reviews) - Turnaround Time (7 reviews) - Users praise the **quick results** from AccuSourceHR, Inc., appreciating fast and efficient background checks for candidates. (6 reviews) - Easy Setup (5 reviews) - Users praise AccuSourceHR for its **exceptional customer service** and efficient background check processes, ensuring reliability. (4 reviews) - Users appreciate the **efficiency** of AccuSourceHR, noting prompt service and a smooth background process. (4 reviews) **What users dislike:** - Users experience **delays** in service responses that hinder timely issue resolution and user satisfaction. (6 reviews) - Users note occasional **process delays** due to regional lab support issues, but improvements are being made. (4 reviews) - Users find the **report generation process time-consuming** , wishing for improvements to streamline their experience. (2 reviews) - Users find the **lack of clarity** in the dashboard and notes section frustrating compared to earlier models. (2 reviews) - Users report **poor customer support** , citing delays in responses and complications with billing and service issues. (2 reviews) - Slow Loading (2 reviews) - Users find the **slow processing** of AccuSourceHR frustrating, especially during the background check final review. (2 reviews) - Unexpected Fees (2 reviews) - Expensive (1 reviews) - Geographical Limitations (1 reviews) ## AccuSourceHR, Inc. Reviews ### 1. Streamlines Background Checks with Detailed Reports **Rating:** 3.5/5.0 stars **Reviewed by:** Arij V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about AccuSourceHR, Inc.?** I appreciate that AccuSourceHR, Inc. consolidates all the information in one spot and does the research for us. The detailed reports make it very easy to review and decide, and it's easy to find people and their attempts to complete their portions. I also find it helpful that you can search either by person or by order type. The initial setup was very simple, and the customer care team was very helpful and informative. **What do you dislike about AccuSourceHR, Inc.?** We need to give different levels of access to different people but it is not so easy to have that set-up. Need each report type to be able to be viewed by a specific group of people and we can't set up that access. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** AccuSourceHR, Inc. consolidates all information in one spot and conducts research for us, with detailed reports that make it easy to review and decide. **Official Response from Danielle Olivier:** > Thank you for sharing your experience. We’re glad the detailed reports, easy navigation, and smooth setup have made your process more efficient, and we’re happy our customer care team provided the support you needed. We also appreciate your feedback on access permissions; it’s valuable as we continue to improve our platform to better support our clients. Thank you for choosing AccuSourceHR. ### 2. Efficient and User-Friendly HR Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. **Reviewed Date:** February 10, 2026 **What do you like best about AccuSourceHR, Inc.?** I enjoy the chat feature because I can immediately talk with a representative when I have questions about the system. It's become easier to navigate as I learn the features. I like the ability to select a package from the Start Profile. The Full Subject icon allows me to view an application before it's sent for processing. The easy download feature is great once the report is complete. The search engine is helpful for quickly locating candidates. I like being able to access reports quickly and the ability to get in and out of the system quickly. The initial setup was easy after receiving my Username and creating a passcode, especially with the training from AccuSourceHR, Inc. **What do you dislike about AccuSourceHR, Inc.?** I would like to be able to resend an application back to a candidate so that they can edit if anything is missing on the application. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I use AccuSourceHR, Inc. daily for its ease in accessing reports quickly, efficient background application tracking, and quick system navigation. The chat feature is great for immediate support, and the Full Subject icon helps review applications before processing. The search engine finds candidates fast. **Official Response from Danielle Olivier:** > Thank you for sharing such detailed feedback! We’re thrilled to hear that features like chat support, quick navigation, Start Profile packages, the Full Subject view, and fast report access are helping streamline your daily workflow. It’s great to know our training and setup process made getting started easy. We also appreciate your suggestion about resending applications for candidate edits. Feedback like this helps us continue to improve our platform. Thank you for choosing AccuSourceHR. We’re grateful for your partnership and look forward to continuing to support your screening needs. ### 3. Review of Accusource Direct **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about AccuSourceHR, Inc.?** The MVR comes in very quickly It is easy to also set the background check up I like being able to go to the website and see where the background check is and what are the areas that are complete and what ones that still are outstanding **What do you dislike about AccuSourceHR, Inc.?** Some of the counties take a long time to come back - this has caused us to lose a few candidates **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** None - we have been told that they do a more in-depth background check for counties and it depends on how quickly the counties contact them back to get the completed background check. **Official Response from Danielle Olivier:** > Thank you for your review. We’re happy our MVR speed and platform transparency are making your process easier. We also appreciate your feedback on county turnaround times and continue to work hard to minimize delays where possible. Thank you for partnering with us. ### 4. Efficient and Easy to Use Service for Screening **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about AccuSourceHR, Inc.?** I really like the customer service of AccuSourceHR, Inc., it is very efficient and fast. The system overall is very clear and extremely easy to use for placing an order for candidate screening. We can always rely on customer service if there is any issue. Since they switched to SourceDirect, although it took me a bit to understand it, it is still easy to use. **What do you dislike about AccuSourceHR, Inc.?** Since they switched to SourceDirect, it has been a bit difficult for me to understand it, but it's simple. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I use AccuSourceHR, Inc. to conduct background screenings and drug tests for our candidates in the U.S. The customer service is efficient and fast, the system is clear, and it is easy to place orders, which gives us confidence if any issues arise. **Official Response from Danielle Olivier:** > Thank you for your thoughtful feedback. We're pleased our customer service, clear system design, and ordering process have improved your screening workflow. We appreciate your note about adjusting to SourceDirect and are here to support you as you become more comfortable with it. Thank you for trusting us with your screening needs. We look forward to continuing to serve you. ### 5. Efficient and user-friendly screening process **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie P. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about AccuSourceHR, Inc.?** The website is easy to use, and initiating a request for background check is straightforward. **What do you dislike about AccuSourceHR, Inc.?** While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat feature is an efficient and valuable resource for assistance. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Average turnaround time is three days. I previously had a problem receiving emails letting me know a background check is complete; however, the support team has solved the issue. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs. ### 6. Outstanding Customer Service and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander W. | Human Resources Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about AccuSourceHR, Inc.?** The customer service we have received, from our account manager to the background and drug screening teams, has been exceptional. They are consistently helpful and dedicated to completing tasks as efficiently as possible. **What do you dislike about AccuSourceHR, Inc.?** There were a few minor visual aspects related to comfort that I had hoped would be different, but the team is always updating the application to improve it for their clients. Most of the issues I had have already been resolved. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Our primary motivation for switching to AccuSourceHR was the desire for integration with UKG and the convenience that comes with it. This transition has been very positive, and I appreciate that they continually release updates to further enhance the user experience. **Official Response from Danielle Olivier:** > We’re so glad our customer service and support teams have exceeded your expectations. It’s great to hear the UKG integration is making a difference, and we appreciate your feedback on the application improvements. We look forward to continuing our partnership and supporting your screening needs! ### 7. Exceptional Support and Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda K. **Reviewed Date:** February 11, 2026 **What do you like best about AccuSourceHR, Inc.?** I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out with is acknowledged within the hour, which is pretty fast. The website is user-friendly and was easy to learn, which made the initial setup very easy. I also appreciate the cost efficiency and the excellent customer service that led me to switch from Clear checks. **What do you dislike about AccuSourceHR, Inc.?** They don't work on the weekends. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I receive quick responses to issues within an hour, appreciate their excellent customer service, and find their user-friendly website easy to learn. **Official Response from Danielle Olivier:** > Thank you for your fantastic feedback! We’re thrilled to hear our responsive customer service, easy setup, and user‑friendly platform have made such a positive impact, especially as part of your switch from ClearChecks. We also appreciate your note about weekend availability; feedback like this helps guide future improvements. We’re grateful for your partnership and look forward to continuing to support you! ### 8. Easy to Use Platform with Amazing Support—Especially Karen Versteeg **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about AccuSourceHR, Inc.?** The new platform has been very easy to work with, and your support team is amazing, particularly Karen Versteeg. Any time I reach out for assistance, she's there to help in any way possible **What do you dislike about AccuSourceHR, Inc.?** I can not think of anything at this time **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Any time we need a new background check package created, Karen is always very attentive to create as soon as possible for us so we don't have any delays **Official Response from Danielle Olivier:** > Thank you for your thoughtful feedback. We’re glad our platform has been easy to use and that Karen and our support team have been helpful. We appreciate your recognition of Karen’s responsiveness and assistance with new packages. Thank you for choosing us for your screening needs. We look forward to continuing to serve you. ### 9. AccuSource HR Integrates Smoothly with LaborEdge and Offers Helpful Portal Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about AccuSourceHR, Inc.?** The most helpful features of AccuSource HR, in my experience, are its ability to integrate with LaborEdge and the chat feature available on the Source Direct portal. **What do you dislike about AccuSourceHR, Inc.?** The only downside is that some orders don’t automatically populate with the e-passport. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** AccuSource helps me be more efficient in my work, saving me time and energy. **Official Response from Danielle Olivier:** > Thank you for your review! We’re glad to hear our integration with LaborEdge and the chat support in SourceDirect are helping you work more efficiently. We appreciate you noting the e-passport issue as well. Feedback like yours helps us continue improving. Thank you for choosing AccuSourceHR. We’re grateful for your partnership and look forward to serving you for years to come. ### 10. Amazing Customer Service, but Timeliness Varies with Smaller Municipalities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about AccuSourceHR, Inc.?** The customer service is amazing, and they communicate effectively whenever issues arise. **What do you dislike about AccuSourceHR, Inc.?** The timeliness when working with smaller municipalities. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** They customized the site to fit the needs of our organization. They’re always open to feedback and willing to adjust the system so it works the way you need it to. **Official Response from Danielle Olivier:** > Thank you for your feedback! We’re glad to hear our customer service and customization have been helpful. We appreciate your note about timelines with smaller municipalities and continue working to improve wherever possible. Thanks for being a valued client! ### 11. Strong credentials & accreditation along with Customisation & flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about AccuSourceHR, Inc.?** They emphasise that “one size doesn’t fit all” when it comes to screening programs. You can pick and choose what your business really needs. **What do you dislike about AccuSourceHR, Inc.?** As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it being improved lately but there is still some way to go. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Outsourcing verification of employment/education, managing drug test logistics, etc means my HR/recruitment team can spend more time on interviewing, candidate-experience, onboarding rather than vetting logistics. **Official Response from Danielle Olivier:** > We’re pleased to know you value the flexibility of our customizable screening programs. Your observation regarding regional lab delays is appreciated, and we remain committed to improving turnaround times. We’re also glad our solutions allow your HR team to focus on strategic priorities. AccuSourceHR looks forward to continuing to support your screening needs in 2026 and beyond. ### 12. Exceptionally Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brett H. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about AccuSourceHR, Inc.?** The entry process is very easy to get to the user **What do you dislike about AccuSourceHR, Inc.?** The dashboard can be a little confusing. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Letting us know if there are any issues with potential winners **Official Response from Danielle Olivier:** > We’re glad the entry process is easy for you. We appreciate your feedback on the dashboard navigation and encourage you to reach out to our Customer Success team customersuccess@accusourcehr.com for guidance. AccuSourceHR looks forward to continuing to support your screening needs. ### 13. AccuSource Background and Drug Test Results are Complete, Quick and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Earnie G. | Chief of Staff | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about AccuSourceHR, Inc.?** The checks are run concurrently and provide accurate and quick results. The use of candidate input reduces the workload and finacial burden on the company by limiting the need for direct employee involvement. **What do you dislike about AccuSourceHR, Inc.?** I have not observed or experienced anything. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** AccuSource helps us eliminate the possibility of hiring unqualified candidates. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 14. Customer Service with quick responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about AccuSourceHR, Inc.?** Quick response from customer service by email and phone. It is easy to contact customer service due to their multiple methods in reaching them. **What do you dislike about AccuSourceHR, Inc.?** Cost, multiple times contacting customer service on the same issue, and a few billing discrepancies. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I had to contact them several times with a status update and ask if I could have packages rushed. **Official Response from Danielle Olivier:** > We’re pleased to hear our quick and accessible customer service has been helpful. We appreciate your input and will continue striving to deliver the best experience possible. AccuSourceHR looks forward to supporting your screening needs. ### 15. Constant failures, slow results, and horrible service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about AccuSourceHR, Inc.?** Not much it seems to be a failure at most ends **What do you dislike about AccuSourceHR, Inc.?** It is constantly failing and takes way to long to get any results back. They also have horrible service. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** None, they made things more difficult in everyway during the onboarding process. **Official Response from Danielle Olivier:** > Thank you for sharing this feedback. We are sorry to hear that your experience did not meet expectations, and we take concerns regarding reliability, timeliness, and service very seriously. As this review was submitted anonymously, we are unable to address the specifics of your situation; however, we would welcome the opportunity to connect and learn more. The service challenges you referenced are not aligned with our core values or the standards we strive to uphold. We are committed to addressing such concerns thoroughly with both our internal teams and the individuals affected. If you are open to further dialogue, please contact Shannon Jordan, VP of Customer Success, at customersuccess@accusourcehr.com. ### 16. Really great model, good customer support model. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about AccuSourceHR, Inc.?** I really enjoy how quickly the customer support team answers calls and emails. I don't usually have questions for them but when I do they're quick and helpful in resolving. **What do you dislike about AccuSourceHR, Inc.?** I wish that the notes section on background checks with findings is a little more clear. I did like that about the older model (people G2) **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Helping up run efficient and thorough background checks on our candidates ### 17. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about AccuSourceHR, Inc.?** The customer service team is friendly and helpful, and the turnaround time for results are excellent. **What do you dislike about AccuSourceHR, Inc.?** I am extremely satisfied with every part of the service. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I have just one concern, which I mentioned earlier, and I'm not sure whether this will require any action from AccuSource. **Official Response from Danielle Olivier:** > We’re pleased to hear our team and turnaround times are meeting your expectations. We value your input and appreciate your continued partnership. AccuSourceHR remains committed to supporting your screening needs with excellence. ### 18. Its good and the service is good but could work on a few things. **Rating:** 3.5/5.0 stars **Reviewed by:** Lamar R. | compliance specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about AccuSourceHR, Inc.?** Easy to use for sending out invites, But i wish there was more access to short cuts. **What do you dislike about AccuSourceHR, Inc.?** Some times it takes a long time for service to response and fix issues. I rather fix them if possible **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** just stream lining the process to hire people . its most simplier than 10st. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 19. Used for Private School Employee Background Checks **Rating:** 4.0/5.0 stars **Reviewed by:** Chris C. | Senior Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about AccuSourceHR, Inc.?** The dash board and drop down menus are plentiful and show information in a variety of useful ways. The checks are conducted pretty quickly and seem to be thorough in reaching back to past jurisdictions of the subjects prior residences. **What do you dislike about AccuSourceHR, Inc.?** Profiles with flags are shown in the list but there is no easy wasy to find the specific flagged item. The persons completed background check has to be opened and each subsequent check oped to look for the specific flagged item. A user should be able to click on the flag in the main profiles list and that should take the reviewer directly to the flagged entry/entries. Time consuming as it is now. Searching for data in any of the various views is not obviouis to a new user. The system requires clicking into the box below the particular column to search. The box itself is not highlighted or labeled with a "search here" tag. The search line/areas should be identified more clearly. Once you know you know but its is not obvious and when I first started using the software I had to contact customer service chat to find out how. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Used to vet employees and volunteers workign with small children. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 20. AccuSourceHR--Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie L. | Compliance Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about AccuSourceHR, Inc.?** The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer Service is always prompt, efficient and very helpful! **What do you dislike about AccuSourceHR, Inc.?** Not much to dislike -- wish it was faster sometimes but understand that could be based on the source the information is being requested from. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Completion times when a Drug Test is packaged with a Background Check -- the Background Check could be done but results won't be released until the DT is taken which can take up to 10 days for the applicant to complete it **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs. ### 21. The setup process was quick and straightforward, **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie J. | Senior Employee Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about AccuSourceHR, Inc.?** Using this platform has been easy and intuitive **What do you dislike about AccuSourceHR, Inc.?** Setting it up was fairly easy but there has been a few kinks but they easily remedy it with there amazing customer service department. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** We like that it is easy to use along with their platform is integrated in our HRIS system. It saves us time by having it Inegrated with easy steps to initiate. It is so easy to use as the administrator and easy for our new hires. That was important for us. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 22. Okay experience with AccuSourceHR. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about AccuSourceHR, Inc.?** Ease of setting up people to use the system from admins to candidates. **What do you dislike about AccuSourceHR, Inc.?** The package requirement set-up when integrating with an ATS, in our instance UKG. If a candidate has multiple employment verifications - I need to have the exact amount set up in the package issued to the candidate. It cant be a la carte, so if they only have 5 verifications but I set up 8 - I am charged for 8. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** US background checks. **Official Response from Danielle Olivier:** > Thank you for your feedback. We're glad to hear that setting up users in the system has been easy for you. We understand the challenges you've experienced with package setup during ATS integration, and we appreciate you bringing this to our attention. We're always looking for ways to improve flexibility and cost-efficiency. Please feel free to reach out to us at customersuccess@accusourcehr.com so we can explore solutions that better fit your needs. ### 23. Great software/user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about AccuSourceHR, Inc.?** I like the fact that I can enter very little information and it can get the rest from the concerned party. I use this software on a weekly basis for background checks and never had an issue. Customer service is always ready to assist whenever I have an issue. It is fairly affordable too for my employer. **What do you dislike about AccuSourceHR, Inc.?** When I enter an organization of which the fees will be charged too, I am unable to change it myself once entered in the system. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** It is helping us screen applicants before they are admitted in our work place. And it is very easy to use, anyone with minimal training can do it. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs. ### 24. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about AccuSourceHR, Inc.?** Customer service is very knowledgeable and effectively resolves any issues. **What do you dislike about AccuSourceHR, Inc.?** Backgrounds complete and show 100% without information being available. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** I can you one platform to take care of all pre-employment screening. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 25. AccuSourceHR is a helpful and reliable tool I use it daily **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Onboarding Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about AccuSourceHR, Inc.?** It is a user friendly tool that all of my onboarders can use to order their backgrounds efficiently and the results typically come back very fast! **What do you dislike about AccuSourceHR, Inc.?** I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** One stop shop for all of our backgrounds - we handle people from every state as well as internationally **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 26. Slow to process and not user friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about AccuSourceHR, Inc.?** Offers multiple options to customize background checks. **What do you dislike about AccuSourceHR, Inc.?** There is no direct rep like the company we had that was bought out by accusource. No where to search backgrounds by name. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Accusource takes an extended period of time to run the background checks and does not provide good turn around time when new users are requested. **Official Response from Danielle Olivier:** > Thank you for your feedback. We're glad you value our customizable background check options. We’re sorry to hear about your concerns with processing speed and usability. Your input is important, and we’re working to improve turnaround times and user experience. We’d welcome the chance to connect and better support your needs, Please reach out to us at customersuccess@accusourcehr.com. ### 27. Our Background Check Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Senior Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about AccuSourceHR, Inc.?** When we place candidates with our clients, we also provide a completed background check before they start. AccuSource does a great job in delivering quick and thorough turnarounds on all of the reports we generate! **What do you dislike about AccuSourceHR, Inc.?** On rare occasions, the background reports will take longer than 24 hours (but that's OK with us!). **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Thorough background checks for each of the candidates we place for our clients. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs. ### 28. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about AccuSourceHR, Inc.?** The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on. This is used on a daily basis. **What do you dislike about AccuSourceHR, Inc.?** So far everything has been great, the customer servive and ease of use. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** The ease of running background checks . **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs. ### 29. Swift and Reliable Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about AccuSourceHR, Inc.?** Their speed and accuracy are spot-on. I can count on them to deliver results fast, making my work life so much smoother. Plus, their customer support team? Always quick to jump in and help, even for the tiniest issues. They make me feel like a priority, and that’s rare to find these days. **What do you dislike about AccuSourceHR, Inc.?** At times, the updates don’t come through as quickly as I’d like. It’d be perfect if they could keep me in the loop more consistently, especially when timelines are tight. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** They help me verify the identities and IDs of my contractors in a very efficient way. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 30. Customer centered, solutions oriented. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about AccuSourceHR, Inc.?** The online module is very user-friendly. Customer service provided is with real agents. The initial implementation was seamless; adjustments to packages have been easy to make as well. We use this service on a weekly basis and I don't experience outages. I'm unsure if AccuSourceHR can integrate with our HRIS system- ADP. I look forward to exploring this option. **What do you dislike about AccuSourceHR, Inc.?** The number of days it takes to get a response and updated pricing documents. There were a couple of instances where the person I was working with was out of the office, and I didn't receive an out-of-office email to let me know. When I checked in again, I was informed that they had been out of the office for the past few days. Taking time off is needed and recommended, my advice is to inform clients that are pending an update via an automatic reply. It helps us plan and respect their time away. Creating a custom package is limited, I can only select pre-made packages and not services separately. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** AccuSourceHR is helping the organization run comprehensive pre-employment background checks to ensure we are doing our due diligence during the pre-hire process. ### 31. Basic service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about AccuSourceHR, Inc.?** Their website is easy to use-- it's basic. **What do you dislike about AccuSourceHR, Inc.?** The response time and accuracy of responses from the customer support team. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** It isn't really **Official Response from Danielle Olivier:** > AccuSourceHR appreciates your time in providing feedback on your experience. We are dedicated to continuous technology development to make onboarding staff easier. To help us improve, could you provide more details on specific instances where our customer support response time and accuracy did not meet your expectations? Please contact us at customersuccess@accusourcehr.com to share your experience. Thank you! ### 32. Fast Accurate and Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about AccuSourceHR, Inc.?** The thing I like most about Accusource is how efficient the background process is.Ive been using them now for a long time and they never et me down. They have MVA checks along with sex offend4er they really do have it all **What do you dislike about AccuSourceHR, Inc.?** Theres not much I can say negative about them **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** It is helping us determine who is right for the job. Who is a legal citizen and who is not. Also, hiring people is much faster because of how quick Accusource is. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 33. Fast and always very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** Speed of return, ease of use, and great customer service **What do you dislike about AccuSourceHR, Inc.?** Since I am so used to things going fast when things are delayed it can be frustrating however most of the time it is not due to the vendor but rather the courts in that state **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Quick accurate background screenings for potential educators **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 34. AccuSourceHR is a great tool for HR professionals. **Rating:** 5.0/5.0 stars **Reviewed by:** Ms. R. | HR Business Partner - Talent Aquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about AccuSourceHR, Inc.?** The accuracy and the speed of obtaining information. **What do you dislike about AccuSourceHR, Inc.?** NO dislikes, I truly enjoy using this tool. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Assisting with verifying whether a new hire is hireable based on our guidelines. ### 35. Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Linda R. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about AccuSourceHR, Inc.?** The team responds quickly, communication is excellent. We alway know where we are on certain work items. Processes are slick and action items are completed quickly - They are also a pleasure to talk to, work with and plot out future steps. **What do you dislike about AccuSourceHR, Inc.?** We are working on more visibility of charges while the backgrounds are in process. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** We have a large number of users across many locations, having results available to all users within our ATS is key. They can obtain their own resultsa as soon as they are available. Creating and monitoring different packet with different searches is necessary for may of our clients. Having drug screening available is also key, as it helps to have both services with one vendor. ### 36. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** The performed checks are always done in a timely manner and their customer service response time is some of the best I have ever encountered in my role as an HR professional. **What do you dislike about AccuSourceHR, Inc.?** I wish I had a little more autonomy in the system, but for the most part they are amazing **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** The ability to easily perform background checks in the hiring process and have the turnaround time be minimal is great. Additionally AccusourceHR has worked with us when we need to drug screen existing employees. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 37. User friendly and good response time. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about AccuSourceHR, Inc.?** Reports are easy to read and website is very user friendly. **What do you dislike about AccuSourceHR, Inc.?** Communication is lacking a bit. Wish there was contact information on each pending report for the employee working on that specific background. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Onboarding of candidates. We determine employment eligibility from the results received. ### 38. Onboarding Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor P. | Recruiting & Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** Sex offender screening turn around time. **What do you dislike about AccuSourceHR, Inc.?** Turn around time for education verifications and county criminal screenings. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** It allows my entire company to quickly and efficiently run sex offender screenings on our candidates **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 39. Fast and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Lori J. | HR Onboarding and Engagement Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** The ease of use and fast results are amazing **What do you dislike about AccuSourceHR, Inc.?** I don't have any downsides of using the system **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** We use Accusource to conduct our background checks on new hires. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 40. HR Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about AccuSourceHR, Inc.?** User friendly system that provides email upates as well as a system history of every applicant within the system. For an example, I can view if the candidate has signed their consent and what time/date it was completed. **What do you dislike about AccuSourceHR, Inc.?** The note system. I do enjoy the idea of the note system, but every time I submit a note, it does not go directly to anyone within the system. Typically, I have to email my account manager which is not always a bad thing, but having to submit an email to reschedule a candidate instead of leaving a note for someone else to take care of this can overwhelm my account manager. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Aiding us in compliance with national and state laws. ### 41. Review of background checks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about AccuSourceHR, Inc.?** Easily accessible, easy functionality and receipt of results **What do you dislike about AccuSourceHR, Inc.?** acquiring a certificate number after the background check is submitted is confusing and people don't know they have to wait until their background check is completed. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** running background checks to search for felonies that would disqualify an applicant ### 42. HR Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Lynn L. | HR Consulting Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AccuSourceHR, Inc.?** The ease with inputting information into the protal. **What do you dislike about AccuSourceHR, Inc.?** The length of time it takes for the backgrounds to complete. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** There aren't any problems but we would not be able to proceed with the hiring process without the backgrounds and drug testing. **Official Response from Danielle Olivier:** > Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs. ### 43. Great Software for Pre-Employment Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about AccuSourceHR, Inc.?** I love the integration capability. My company uses SmartRecruiters ATS and upon moving a candidate forward, I'm able to initiate an entire package of pre-employment items (background check, drug screen, motor vehicle report, etc.) at the click of a button. I use it every day and have run into minimal issues. The support line is easy to get a hold of and they're really fast to tend to you. **What do you dislike about AccuSourceHR, Inc.?** One area I wish that would improve - I deal with hundreds of candidates and when I need to check in on individual status updates on one, I sometimes have to comb through several pages to find that candidate. My default view is set to 20 results at a time, I wish it defaulted to at least 100. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Reviewing background checks and conducting drug screens. ### 44. Efficient, great integration with Tempworks, and quick customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about AccuSourceHR, Inc.?** We've been a customer of AccusourceHR (formerly PeopleG2) since 2020, the integration with Tempworks has worked flawlessly and the ordering process is efficent. Anytime we have a question or an issue, customer service is super quick to respond and resolve! **What do you dislike about AccuSourceHR, Inc.?** We wish we were able to create custom reference check question sets instead of just using the standardized question set. Because of this, we are using a different vendor. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Instant drug tests benefit our compliance process because we can move quickly and the AccusourceHR integration with Tempworks is easy for our staff to use. ### 45. there are many limitations and the system is complicated. **Rating:** 2.0/5.0 stars **Reviewed by:** Angelica g. | HRD, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** The system needs improvement for entering the jobs. **What do you dislike about AccuSourceHR, Inc.?** the steps to accomplish. an entry and the system is very restricted. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** entering backgrounds. **Official Response from Danielle Olivier:** > AccuSourceHR appreciates your time in providing feedback on your experience. We are dedicated to continuous technology development and frequently engage our clients in defining system enhancements to make onboarding staff easier. Please contact customerssuccess@accusourcehr.com to share your experience, enabling us to include your specific feedback in our development planning. ### 46. AccuSourceHR Review **Rating:** 1.5/5.0 stars **Reviewed by:** Terri K. | HR Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AccuSourceHR, Inc.?** Ease of Results when they finally arrive. **What do you dislike about AccuSourceHR, Inc.?** SLOW! The 'final review' takes too long. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Background checks and credit checks. **Official Response from Danielle Olivier:** > AccuSourceHR appreciates your time in providing feedback on your experience. We are dedicated to partnering with each client to meet individual processing needs. Please contact customerssuccess@accusourcehr.com to share your experience, enabling us to evaluate your individual account and ensure we have the best processes in place to assist you in achieving your company’s objectives. ### 47. Accusource works great for my companies pre-employment screenings. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Part-Time Hired Hand, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about AccuSourceHR, Inc.?** Fast response and thorough pre-employment screening service with easy to navigate website dashboard. **What do you dislike about AccuSourceHR, Inc.?** I have not had any negative experiances to report. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** They provide a quick service to we can get candidates eligable on board. ### 48. Fast and flexible services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about AccuSourceHR, Inc.?** Customer service rep was able to offer a variety of ways for me to provide info for a background check, making it easy for me to do so quckly with the info I had. **What do you dislike about AccuSourceHR, Inc.?** I would like it to be easier to see our past order history, even if over a year ago. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Quick check for purpose of hiring. Gives us peace of mind and consistency in hiring. ### 49. Informative Results-Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Sella R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about AccuSourceHR, Inc.?** We have been using AccuSource for over 8+ years and they are always friendly and informative, and consistent with the information that we receive. The customer service staff is great at answering questions and assisting us with the needs for our background checks. **What do you dislike about AccuSourceHR, Inc.?** There is not much to dislike but I would like a file to stay open if they are pending information from any employer. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Helpful to check on employees with verifying their employment history. ### 50. Solid Background Check Service **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about AccuSourceHR, Inc.?** I am in the recruiting business and I have been very happy with Accu source HR. Whenever I have a question, they are there to answer their prices are fair and the software has gotten better **What do you dislike about AccuSourceHR, Inc.?** There are times when I read the background check, and I am completely confused. If there was a way of simplifying the background results in Laymans terms that would be well received. **What problems is AccuSourceHR, Inc. solving and how is that benefiting you?** Sometimes the background check gets stuck and I have to call in to find out that for some reason it did not go through. Not sure why this happens but when I do call and usually it's resolved. ## AccuSourceHR, Inc. Discussions - [How long the background check takes?](https://www.g2.com/discussions/how-long-the-background-check-takes) - 1 comment - [View AccuSourceHR, Inc. pricing details and edition comparison](https://www.g2.com/products/accusourcehr-inc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+09%3A39%3A53+-0500&secure%5Bsession_id%5D=29377c3f-91d4-4816-beff-a8892bb68b5b&secure%5Btoken%5D=72fd552d016ef380c0abe779a20b391ac6ae8e43e030a856226cffe5cd854b3a&format=llm_user) ## AccuSourceHR, Inc. 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