WEX Benefits Reviews & Product Details

I appreciate the Wex reporting system. It makes updating annual enrollment details straightforward. Adding, removing, and editing employees and beneficiaries is also simple and convenient. I use Wex weekly, and anytime there have been issues, customer support has assisted me on time. Review collected by and hosted on G2.com.

The only thing I would like to see is a sample notice tailored specifically to our company, rather than just a generic example. Other than that, I think Wex benefits is excellent. Review collected by and hosted on G2.com.

Easy to use and manage receipts. The mobile app interface is intuitive, and uploading documentation is quick and seamless. I also appreciate the real-time balance updates and transaction history, which make it simple to track spending and submit claims. Review collected by and hosted on G2.com.

Occasionally, claims are marked as incomplete even after uploading all required documents, which can delay reimbursements. Customer service response times can also be a bit slow, especially during peak times, making it hard to resolve issues quickly. Review collected by and hosted on G2.com.

I like that they accepted some of my claims and I could use an app. Review collected by and hosted on G2.com.

WEX systematically denies most claims, even some from places that they have previously approved in hopes that you will not fight them on it and they will get their money back.

In cases where I tried to comply with very stringent and ridiculous claim rules (like printing and signing and getting a sitter to sign forms completely separate from the receipts given by the agencies, or providing provider invoices and receipts for procedures), they inevitably kick a percentage of them back to you and ask you to resubmit receipts with totally trivial additional data hoping that you miss it or forget by the time your plan date ends. The plan end notification was less than two weeks before the end date via email which also gives people a short window to get documentation together.

In one case, I had them send me a PDF with the claim number (their own data) amount, and details of the claim (information I already provided in receipts), and deny my claim asking if I could PRINT out the 1 page pdf, and my receipts and FAX it to them despite having already uploaded it. If I could not do that, take a screenshot of the PDF that THEY PROVIDED and upload it to the receipts.

Everything about the service is questionable and the latter example is a flat out scam. I lost a lot of money to this plan and I hope that a class action suit or something pops up. Just horrible. Review collected by and hosted on G2.com.

NOTHING!!! WILL NEVER use again!! The worst. Review collected by and hosted on G2.com.

They deny payments for OBVIOUS medical costs. Southeast Texas OB/GYN- that is an OBVIOUS medical expense. Soustheast Texas Cardiology. THEN, they want a medical necessity form for hormone replacement! THIS IS OUR MONEY in a savings account and they're trying to regulate it like they're an insurance company. It's like they are holding your money hostage and won't release it. It's basically as big of a pain to use as just having your insurance coverage. I will never use them again. EVER. Review collected by and hosted on G2.com.

It's easy and universally accepted across the United States. Review collected by and hosted on G2.com.

The customer service line is hard to reach and difficult to understand. Review collected by and hosted on G2.com.

Absolutely nothing. This company brings negative value to society. Review collected by and hosted on G2.com.

They reject transactions at random. I just had my Amazon account locked because they withdrew payment for FSA-eligible items. Good luck complaining — they'll send you an email through their secure messaging service, which won't take your login. Review collected by and hosted on G2.com.

I liked that the card can be used directly at the Dr office and its very clear how much money is available Review collected by and hosted on G2.com.

Honestly, I don't have any complaints with WEX Review collected by and hosted on G2.com.

Unfortunately, there isn't much good I can say about this service. Their interpretations of IRS rules are off and tend to be on the draconian side. Would not recommend. However, their phone support representatives are polite and patient. Review collected by and hosted on G2.com.

Their complaint process is onorous and requires that you jump through hoops. They are inflexible when it comes to problem resolution. As a "credit card" company, they don't accept credit cards to resolve payment issues. You literally have to WRITE a PAPER check and MAIL it to them. In this day and age, a lack of support of commonplace technology facilities is indicative of how they're stuck in a yesteryear mindset and unfit solutions. Would not recommend. Review collected by and hosted on G2.com.

The mobile app is easy to use and upload documents. Review collected by and hosted on G2.com.

The support service is terrible. They paid all of my claims without problem but when I submit my son's dental claim I suddenly need an explananation of benefits from my insurance solely becuase they don't like the wording on dentists itemized reciept. Review collected by and hosted on G2.com.

Wex was great for using my FSA. The app was fairly easy to navigate and I most especially loved adding the card to my digital wallet. Signing in was easy, and I greatly appreciated the graph of where specinding went. Review collected by and hosted on G2.com.

Notifications regarding receipts due were sometimes lost, and figuring out where to add the reciept was difficult. I was annoyed that some of my doctors visits didn't register as auto-approved. If it was approved once, I wish it would have auto-approved moving forward. Review collected by and hosted on G2.com.