What I appreciate most about Paylocity is having payroll, HR, onboarding, employee records, benefits, and time-off management available in one platform. As an HR Manager, I use these features regularly, and having employee information centralized should make managing day-to-day HR responsibilities more efficient. I also appreciate the ability to create onboarding workflows and automate certain administrative tasks. Unfortunately, the frequent technical issues and inconsistent customer support often outweigh these benefits. Review collected by and hosted on G2.com.

My biggest frustration with Paylocity is how much time I spend troubleshooting issues that should be simple administrative tasks. As an HR Manager, I rely on this system daily, and instead of making my job easier, it frequently creates additional work.

For example, I currently have a new hire who completed all 29 onboarding tasks, yet Paylocity will not finalize the onboarding process or create the employee record. The system simply displays an error without explaining what is wrong.

I also have an employee who cannot access his account and is not receiving password reset emails. When I contacted support, I received instructions that did not match the current interface. I was directed to click an employee ID that isn't clickable and use password-change options that no longer exist. This is also not a new issue. We previously experienced the same problem with our new hires not receiving their account activation and password emails. Paylocity was aware of the issue, and it was eventually resolved. Now we are experiencing the same problem again, which raises concerns about the reliability of the system and whether previously resolved technical issues are resurfacing.

PTO administration and configuration can also be unnecessarily complicated, requiring additional troubleshooting to ensure employee balances and accruals are accurate.

What frustrates me most is the inconsistency between system updates and customer support. When the platform changes, support representatives should be knowledgeable about those changes and provide accurate instructions. Instead, I spend hours trying to resolve issues that should take minutes.

Paylocity has the potential to be a great HR and payroll platform, but the recurring technical issues, confusing navigation, lack of meaningful error messages, and inconsistent support significantly reduce its value. I need a system that supports my work, not one that constantly adds to it. Review collected by and hosted on G2.com.

What I like best about Paylocity is how user-friendly it is and how it keeps payroll and HR information all in one place. I can process payroll, review employee hours, make changes, run reports, and access employee information without having to use several different systems. I also like the employee self-service features because employees can view their paystubs, tax information, and personal information themselves. Overall, Paylocity helps make payroll processing more efficient and easier to manage. Review collected by and hosted on G2.com.

The only issue I have with Paylocity that I have run into with the short time that I have been using this platform is that certain reports can be confusing or require extra customization to get the information that I actually need. I also feel that the system can sometimes be less user-friendly when handling more detailed reporting. Review collected by and hosted on G2.com.

I like that everything with Paylocity is in one place, making it very convenient for managing HRIS and payroll. The community feature is great for connecting employees and recognizing their efforts, which adds a nice touch to the platform. Also, the onboarding process is really helpful for getting new employees set up smoothly. Plus, Paylocity makes the payroll process faster, which eases the workload a lot. Review collected by and hosted on G2.com.

HR and Payroll being completely separate from Time and Labor causes some issues, like discrepancies in payroll, time tracking, and PTO balances. It's frustrating that PTO doesn't update quickly and should have live updates. If you change settings in Time and Labor, you need to change them in HR and Payroll too. These two systems should communicate, but they don't, which means you have to set up things like cost centers twice. It would be much more efficient if setting something up once was enough. Review collected by and hosted on G2.com.

It’s very user-friendly and easy to navigate. It also offers a lot of reports, which is helpful. Their customer service is generally very helpful, although sometimes it depends on the knowledge base of the person you’re speaking with. Running payroll is very easy, and overall they provide good service and products. We run a weekly payroll, and it goes smoothly every week. Review collected by and hosted on G2.com.

There are too many new reports, while the older reports are much better: they’re easier to run and they provide better results. At times, they make a lot of changes that they call “improvements,” but they don’t feel necessary. Also, they don’t always inform us about all the changes they’re making (formats, reports, etc.). The changes just appear, and then you have to deal with them afterward. They should communicate more clearly and consistently about what’s changing.

The help desk is okay, but sometimes you’re at the mercy of the person who answers the call and their knowledge base. We recently added a new company, and the implementation was not handled well overall—from sales, to implementation, to adding new team members. Review collected by and hosted on G2.com.

I think there are many modules that are made with excellence within Paylocity. One is the payroll section. There are so many reports that allow you to reconcile. I have worked in a system before that didn't have that and a lot of payroll was just left up to chance. That isn't the case in Paylocity. Review collected by and hosted on G2.com.

I think there are some disconnects here and there. One thing that proves to be a challenge for us is Performance reviews and the manual process we have to take to assign reviews and then go in and manually delete and re-assign as the manager changes or their job changes. I feel like that can be improved. Review collected by and hosted on G2.com.

Ease of use for both user and end user. Love the ease of the app. Review collected by and hosted on G2.com.

Cost. I wish paylocity was less expensive and one account manager versus several. Wish you could toggle between admin and personal with one log in. Review collected by and hosted on G2.com.

I love how Paylocity makes our onboarding process so much smoother and allows us to collect more data from new hires before they even start. The integration with other systems is seamless and has been a huge help. The data analytics and reports are fantastic; it’s so much easier to report out to my executive director and board of directors now compared to our old system, where pulling reports was very time-consuming. I appreciate how easy it is to access information with the dashboard, which shows headcount, terms, hires, turnover, and OT immediately—it's incredible. The initial setup was very easy, and as an HR department of one, I found them very understanding and gentle with me. Review collected by and hosted on G2.com.

I get confused sometimes by the different profiles and permissions people have. I struggled a lot with having directors only few certain staff members. They couldn't see them at all or could see people who were not their employees. Review collected by and hosted on G2.com.

It offers every feature to be able to streamline all business processes in one place rather than having to use multiple platforms. The pricing is competitive, making Paylocity comparable to other vendors. Review collected by and hosted on G2.com.

Honestly, I have not found anything to dislike about Paylocity. Review collected by and hosted on G2.com.

Consolidated, easy view of the employee's record. No payroll calculation "wait time". Ability to have multiple instances open, great help search engine. Review collected by and hosted on G2.com.

Supplemental taxation cannot be managed by the earnings code, must be by check type. Inability to remove a flat amount of 401K contribution from second check in a pay period. Overused response from implementation team and account manager - Here is a Peak Article. I am fully capable of using the Peak articles, I contact you when that information is not helpful. Inability to add new local tax jurisdictions, must submit a form and then justify why it must be added (application pending). County is not a required field in the employee's record. No valuable training for creating fillable documents for a Workflow. Arrears benefits = a special calculation, I expected this to be standard. Slow responses from report building team. Inability to fund via ACH, must be a wire. Inability to search for earnings, deductions and tax codes when entering in the payroll grid or create check. Review collected by and hosted on G2.com.

The user interface is very intuitive both for an administrator as well as employee self-service. While the support seems to be somewhat siloed among the various modules, having a point person assigned to our account has minimized the issues being passed around. I also like that they are continuing to improve functionality and will listen to their users when "an enhancement" doesn't hit quite right. Review collected by and hosted on G2.com.

The main downside is that Paylocity is not a single-source database, so there are some issues with transfer of data among modules. Also, many of their support specialists are not up to speed on the product. I really don't like having to explain where to find something to their employees. Review collected by and hosted on G2.com.