Workstream Reviews & Product Details

Support is super fast to respond and every issue we've had either payroll or HR team related they have been able to solve most of the time with the hour of submission. Review collected by and hosted on G2.com.

Workstream AI hasn’t really been that helpful for me so far. It mostly feels like a wiki-style search for “helpful documents,” rather than something that can actively assist. I’m hoping it evolves into more of an agent that can actually make changes and solve tasks, instead of functioning like a Google search for tech docs. My second pain point was trying to set up one-time deductions in an employee payroll cycle. The process isn’t intuitive, and it didn’t work when I needed to set up a single deduction for uniforms for one employee for one payroll. I ended up abandoning the process. Review collected by and hosted on G2.com.

I truly appreciate Workstream's robust recruiting platform, as it has alleviated any concerns about continuously finding employees, which is a critical aspect of my business. The platform’s ability to broadcast job positions across multiple hiring sites significantly simplifies the recruiting process. I also admire how Workstream seamlessly streamlines payroll operations by automatically integrating new hires into the payroll system, making the management of employee timecards straightforward and efficient. This functionality avoids the cumbersome manual matching process, saving significant time and reducing human error. Furthermore, Workstream's dedicated support team made the daunting task of transitioning over 200 employees' payrolls manageable, providing assistance every step of the way, even helping with live calls during the initial payroll run. I also find their ability to listen and respond to client needs commendable, especially when they have designed features specifically to address my requirements, providing a tailored experience. This level of customization and support enhances the platform's value immensely. Review collected by and hosted on G2.com.

I find the changes to the Workstream platform to be a challenge. Although these changes are communicated well, the updates can disrupt the reliability I am looking for. I appreciate the improvements, but I look for consistent reliability over time to ensure smooth operations. Review collected by and hosted on G2.com.

I like that the fees are monthly and not per payroll. It gives us a lot more flexibility for things like final checks and extra pay. I also love the new Ask AI feature. It puts all of the payroll data at the tips of my fingers and is so easy to use. Review collected by and hosted on G2.com.

I would like Workstream payroll to generate a journal entry file I can upload to QuickBooks desktop. Right now, I have to summarize the data and get it into an uploadable format, although recently I have used Claude to create the upload file for me, which has helped a lot. Review collected by and hosted on G2.com.

Job postings have resulted in better-quality and a higher quantity of applicants at one of my locations. The chat support team is very responsive and gets my questions answered 100% of the time. I’ve also started using the AI feature for some reporting, and it provides accurate results. Review collected by and hosted on G2.com.

Three times now, my payroll upload has produced too many error lines, and I’ve had to rerun the process. When I run it a second time, it works fine. Review collected by and hosted on G2.com.

The customer service I’ve received from Workstream is unlike any other payroll provider I’ve worked with. The system is very user-friendly and feels consistent with what you’d expect from an HRIS/payroll platform. On top of that, the cost savings from the pricing are very noticeable. Review collected by and hosted on G2.com.

The only issues I’ve experienced have been on the benefits side, although I understand the Workstream benefits team is actively working to enhance their services. I will continue to be patient, but would cancel benefits services if improvements weren't made. Review collected by and hosted on G2.com.

Workstream offers a comprehensive platform for managing candidate communications and workflows, particularly beneficial for businesses without dedicated IT support. Its user-friendly interface and SMS-first approach streamline the hiring process, though improvements in reporting and permission controls could enhance its utility for consulting firms. Review collected by and hosted on G2.com.

I like the SMS-first candidate communication feature in Workstream. It really helps for time-sensitive seasonal hiring, as applicants respond quickly to texts. The message templates are a big time-saver, cutting down on repetitive typing. Without a dedicated IT staff, the simple dashboard and user-friendly interface make it easy for our team to use Workstream without much training. The ability to keep all text conversations tied to each candidate’s profile is a plus, allowing us to track and report communication history effortlessly. Review collected by and hosted on G2.com.

Having an all-in-one workflow for the lifespan of an employee. It's very easy for multiple managers to interview, hire, share notes, onboard, and review payroll. Very simple interface. Love the automations. Review collected by and hosted on G2.com.

There can be bug issues that can hinder the user experience. It has been improved since I've been on the platform. The app experience can use improvement as far as functionality. Review collected by and hosted on G2.com.

It is a super easy to use platform and is built for the restaurant industry. So much better than other HRIS and Payroll platforms I have used. Review collected by and hosted on G2.com.

Need to build deeper integrations with restaurant back office platforms and accounting platforms. Review collected by and hosted on G2.com.

I appreciate how Workstream unifies hiring, onboarding, and workforce management into one simple, logistics-friendly platform built for teams like ours with shift-based, deskless staff in supply chain and warehouse operations. The standout feature for me is its automated candidate communication and interview scheduling. It sends text reminders to applicants, which has drastically cut down interview no-shows, making our hiring process much faster and more reliable. The digital onboarding tools are incredibly useful as new hires can complete all forms, compliance documents, and training remotely on their phones. This ensures they start on day one fully prepared without piles of paperwork. It's impressive how Workstream effectively addresses the unique pain points of shift-based logistics teams with simple, powerful, and mobile-friendly features. Review collected by and hosted on G2.com.

First, the customization options for shift scheduling templates are somewhat limited. We run rotating shifts across warehouse and logistics operations with varying weekend and holiday coverage, and the system doesn’t allow for fully flexible, repeatable templates that match our complex rosters. This means we still spend extra time manually adjusting schedules each week. Second, the reporting and analytics dashboard offers useful insights but lacks industry-specific metrics for logistics, such as turnover rates for shift workers, time-to-fill for warehouse roles, and labor cost per shift. Exporting data can also be slow when pulling large sets of employee or hiring information. Review collected by and hosted on G2.com.

I love that it is streamlined and we can reach candidates easily (no more using email or work phones to communicate.) The digital onboarding process is a dream, so much better than paper files & so easy to use. I use Workstream every day in my HR role and if I have any issues, their customer support team is very responsive. Review collected by and hosted on G2.com.

There are a few features that I have requested to be updated to be more user friendly and more relevant in our business. Still waiting on those improvements. For example, I can't hire someone that has an application that was archived (automatically by the system), they have to reapply completely and start the process again. Review collected by and hosted on G2.com.