Samsara Reviews & Product Details

Samsara is a company that provides connected operations solutions, and what I find most helpful about their platform is its user-friendly approach to learning and onboarding. The education button in the dashboard is a great feature—it allows users to easily access resources and learn about all the functions without leaving the interface. Additionally, their pre-check list before you start using the dashboard and products is extremely useful, as it helps you understand the system step-by-step and ensures you’re set up for success. Review collected by and hosted on G2.com.

The only aspect I found slightly challenging with Samsara was the initial installation of the dashcams and gateways in our service vehicles. It was a bit time-consuming, and for companies with a larger fleet, this could require significant effort. However, once we developed a clear system and workflow, the process became much smoother and more efficient. Review collected by and hosted on G2.com.

What I like best about Samsara is the real-time visibility it provides. Being able to monitor vehicle locations, driver behavior, and site activity instantly helps improve accountability and response times. It’s a very user-friendly platform, and the reporting tools make it easy to identify trends, support investigations, and make data-driven decisions. Review collected by and hosted on G2.com.

What I find most challenging about Samsara is that some of the advanced features require deeper configuration to get the full benefit. It’s a powerful platform, but it can take time to tailor the alerts, dashboards, and reports to fit each site’s needs. Once set up, though, it works extremely well. Review collected by and hosted on G2.com.

What I like best about Samsara is its real-time GPS tracking and fleet management capabilities. It provides accurate location data, easy to read dashboards, and valuable insights into driver behavior and vehicle performance. The system helps improve operational efficiency, enhances safety, and allows for proactive decision making, which has been extremely beneficial for our team. Review collected by and hosted on G2.com.

While Samsara is a powerful system, one downside is that some features can have a learning curve for new users. Additionally, certain reports and analytics can take time to customize to get exactly the data you need. Overall, these are minor issues compared to the benefits the platform provides, but there is room for improvement in user friendliness and reporting flexibility. Review collected by and hosted on G2.com.

We like the real time tracking or our company vehicles. We also just recently set up critical alerts that instantly lets us know when any of our vehicles are traveling a set amount of mph over the speed limit. Review collected by and hosted on G2.com.

I have a hard time finding the webstore. When we set up our account with Samsara we purchased everything we needed at one time. However, since then we have added to our fleet and we have also had to replace a few items. Each time I had to contact Samsara support to help me place an order because I couldn't find the webstore or I couldn't find the replacement part on the webstore. Review collected by and hosted on G2.com.

I love the ease of use and many features. It makes locating a large number of vehicles very simple and I can isolate who sees which assets. We are now using the maintenance program and it has streamlined my job exponentially. Samsara's customer service is very responsive also. Review collected by and hosted on G2.com.

Device issues in our cold climate. Some of the parts on the devices, namely screws, are not covered under the warranty and this poses a problem replacing batteries in our unpowered assets. They rust and break. Also, trying to RMA obsolete units has been inconsistent. Review collected by and hosted on G2.com.

Samsara made a significant effort to assist my company in establishing an effective system for managing our vehicles and cranes. Initially, we were uncertain whether we could find a solution that would document and alert us to any faults, particularly with complex equipment such as cranes. Nevertheless, Samsara remained committed and eventually succeeded in creating a method that meets our needs. Review collected by and hosted on G2.com.

Understanding their billing system is quite challenging, and if an error occurs, it can take months before it is finally resolved. Another issue we've had is the training. After years of owning several Samsara systems, I still do not know how to have an employee do a training course. Review collected by and hosted on G2.com.

From an employee perspective, I appreciate how simple and accessible the system is. Since I am responsible for orienting new hires, I walk them through how to assign themselves to a truck or trailer, submit documents, and navigate the different tabs on the home screen. Two features stand out to me: first, when scanning a document, the screen turns blue and the picture is taken automatically, which is very convenient. Second, when you properly sign out at the end of the day and then start your next shift, signing back in checks whether you are certified or not. These features make the process smoother and more efficient. Review collected by and hosted on G2.com.

I find this difficult to use because it's not clear whether problems are caused by the WIFI or internet connection, the tablet itself, the camera, or simply user error. It becomes especially frustrating during the initial setup when, after scanning the QR code, not all the apps download as expected. Review collected by and hosted on G2.com.

The ability to "fine tune" and customize the system heavily drove our decision to go with Samsara over other companies. The ease of use is also beyond that of other fleet management software, and everyone on my fleet team is pleased with the Samsara system. I monitor safety events daily, and I don't know what we would do without Samsara. Customer Support has always immediately reached out about any issues we have had, which have been few. Install of the camera systems and gateways is extremely streamlined and easy. Samsara works well alongside our WEX gas card account to monitor fuel purchases for fraud. I would say that I'm very satisfied with Samsara, and I'm glad my company chose Samsara for our Fleet. Review collected by and hosted on G2.com.

The only thing that has been a thorn in our side since implementation is frequent emails of disconnected gateways and disconnected cellular connection sometimes floods the inbox with disconnected gateway emails, and there does not seem to be a solution to cellular connectivity issues in the panhandle of Florida. Review collected by and hosted on G2.com.

The vast array of features. The helicopter view is very accurate and seamless, coming from a previous program that only refreshed and update the current location(s) every 30 seconds. Additionally, everything being incorporated into the software to include dispatching, e-logs, coachings, HOS tracking as well as the extras such as fleet maintenance and management is essential in the business of logistics. Review collected by and hosted on G2.com.

I am still fairly new to Samsara use and still learning each day. I have not yet found anything that does not suit my needs or that is missing that should be incorporated. At this point any issue within use of Samsara is just a learning curve at this point. Review collected by and hosted on G2.com.

The thing I like best about Samsara is the ability to customize the platform. Easily naming assets, quickly locating said assets, custom reports for idle time, distance, speed, and safety alerts. The customization is crucial for growing companies and their corresponding fleets. Review collected by and hosted on G2.com.

I dislike the number of invoices samsara generates in a month. Our company has its largest portion of the fleet on a two year contract, however if any new asset tracker or two way camera is purchased it is set up in a whole new billing invoice. As a growing company we currently receive about 8-9 invoices per month. I wish Samsara would just combine them to make for easier and simpler book keeping. Review collected by and hosted on G2.com.