Fullbay Reviews & Product Details

I’ve been using Fullbay mainly for data entry and overall, it’s been a solid tool for managing shop operations.

One thing I really like is how everything is organized in one place. Entering invoices, work orders, and customer information is pretty straightforward once you get used to the system. It definitely helps speed up the data entry process compared to doing things manually or across multiple platforms. The fact that it’s cloud-based also makes it easy to access from anywhere, which is super convenient. Review collected by and hosted on G2.com.

I will say there is a bit of a learning curve at first. Some features can feel a little overwhelming, especially if you’re new to the system. At times, it can also feel a little slow depending on what you’re doing, but once you get familiar with it, it becomes much easier to navigate. Review collected by and hosted on G2.com.

Fullbay has made it easy to create service orders for our techs and to keep track of the time spent on jobs Review collected by and hosted on G2.com.

There are somethings on the office side that take so many steps to get to one thing. The program tends to not refresh automatically for us so unless we refresh the browser, it does not refresh. Our techs have a hard time with entering in parts beacause there has been an ongoing issue with Fullbay automatically changing the part number to a completely different one. I have contacted support many times and have been told each time that they are aware and that is it just an issue. Review collected by and hosted on G2.com.

I appreciate Fullbay's extensive systems for managing customers, vehicles, techs, billable time, parts ordering, and inventory, which give us more data than we've ever had with any other software. I like having so much data available for making management decisions. It's also great that Fullbay continually improves and keeps up with technology, including by integrating AI as that develops in our world. I know that Fullbay is building the product to best serve their very diverse customers' needs, and being part of the customer advisory board is a privilege for us, giving us the opportunity to give feedback to the Fullbay decision makers. I value the specific reports Fullbay provides, like those on tech productivity, which help us assess where individuals are doing well and where the shop can improve as a whole. Review collected by and hosted on G2.com.

Sometimes I wish it ran faster, especially for larger reports that take a while to pull up. I wish I could build my own reports to select specific data I want to see and then sort within that report. I currently export to Excel to manipulate the data how I want, but being able to do it in Fullbay would be awesome. It felt like a steep learning curve to get up to speed with Fullbay software when we first started using it because there is so much going on in Fullbay, but any change is hard when, and it's possible the onboarding process has improved since we started using it nearly 5 years ago. Review collected by and hosted on G2.com.

I like the parts and service integration on the Service Order. I like that once a part is entered, it's information "follows through" to the invoice. Review collected by and hosted on G2.com.

The only problem we have had with Fullbay is "slow processing" on large service orders with 20+ action items. The delay after a part entry is quite annoying. Review collected by and hosted on G2.com.

I would like to provide some feedback regarding the platform's ease of use and simplicity. Currently, there are multiple paths to access the same features. Review collected by and hosted on G2.com.

Currently, there are multiple paths to access the same features, which can be confusing. I suggest streamlining the interface to ensure a more direct and consistent user experience. Review collected by and hosted on G2.com.

The ease of use and accuracy (when used to it's potential) of record keeping. Review collected by and hosted on G2.com.

When invoicing from an SO, the labour is grouped together despite the number of action items. Review collected by and hosted on G2.com.

HOW EASY IT IS TO USE BOTH FOR THE TECH AND CUSTOMER Review collected by and hosted on G2.com.

WHEN YOU FORGET TO CHECK SKIP DIAG AND THE GUYS ON THE FLOOR DONT CATCH IT AND THE JOB ISNT LISTED AS DONE BECAUSE THEY DID ALL THE WORK UNDER DIAG TIME Review collected by and hosted on G2.com.

It aligns perfectly with what our shop needed to track work and inventory. The setup process was easy and training was available for our staff in the different areas they work within. Review collected by and hosted on G2.com.

There are some instances where the process isn't as fluid as I would like. They also do not handle credit/refunds in an easy manner. Review collected by and hosted on G2.com.

This software stands out as the best affordable option available, and it successfully logs everything we require for our customers. Review collected by and hosted on G2.com.

The customization options for invoices and reports could be improved. I would appreciate having more flexibility to tailor these features to better suit my needs. Review collected by and hosted on G2.com.

I like the many functions that you can do within the one program. Review collected by and hosted on G2.com.

We are a small business and find that sometimes trying to remove parts from a work order can get very confusing. Review collected by and hosted on G2.com.