PortPro Reviews & Product Details

I like the UI and the constant changes they are making to get the product in better shape. i also like the integrations with softwares like samsara and Quickbooks. the learning curve is also not steep and you can learn to use it pretty easily. Review collected by and hosted on G2.com.

At times, certain features do not function as expected, and the resolution time for support tickets could be improved. they should also improve and update their api integration functionalities to update multiple bills at a time. make mass changes in expenses that are added to loads etc Review collected by and hosted on G2.com.

I like PortPro because the visibility it offers is great, allowing us to plan weeks in advance. The reports are easy to use and really help us plan accordingly, both for ourselves and for customers. The customer support is excellent, quickly answering any issues or questions we have when learning the new system. The web-based nature and tracking ability were key reasons for switching to PortPro from Profit Tools. The initial setup was really smooth, as we went live just 4 weeks after our first meeting. Review collected by and hosted on G2.com.

The road moves are a bit of a challenge. Would like to see trailers added as an option on the support moves and the ability to turn on location tracking for those as well. Review collected by and hosted on G2.com.

Port Pro excels at securing empty pick-up appointments at the terminal. Our clients can easily stay informed about all of their shipments, as automatic notifications are sent to keep them updated from the moment a pickup is scheduled at the terminal until the shipment is completed. I highly recommend this service. Review collected by and hosted on G2.com.

I can't think of any reason to dislike PORT PRO. They consistently release new updates that keep improving the system. Review collected by and hosted on G2.com.

I find PortPro to be the perfect fit for our drayage business as it addresses the main challenges we face daily. It centralizes tracking containers, chassis, appointments, driver dispatch, empty returns, and all port and rail updates in one location. This integration significantly reduces the need for calls and messages, ensuring that our dispatch operations remain tight and providing clear visibility on every move. I absolutely love their customer service; they respond quickly, resolve issues immediately, and genuinely listen to feedback. PortPro is also simple to use and reliable, maintaining our dispatch organization without unnecessary steps, making our workflow more efficient. Review collected by and hosted on G2.com.

Honestly, nothing major. It works the way we need. Review collected by and hosted on G2.com.

PortPro is a software where assistance is essentially immediate. I really enjoy how they check up on you with various emails, phone calls and live chats. Review collected by and hosted on G2.com.

Our company was accustomed to some features that were helpful with our old software provider. We lost some of those features PortPro isn't willing or ready or able to duplicate. We did gain new features we never had so it somewhat balances out. Review collected by and hosted on G2.com.

The two major upsides for Port Pro for us has been the automatic retrieval of the J1 gate tickets and the AI order entry. Review collected by and hosted on G2.com.

We have not experienced any downsides as of yet. We are having some issues with integrations with the CSX, but am confident they will be fixed. Review collected by and hosted on G2.com.

Well designed software for the customer service, dispatcher, and accounting. Customization of data that works with what ever you need. The auto port information update is cutting down a lot of time and labor for the dispatcher. One dispatcher can handle many containers that old dispatching method. I could say that this is software that will cut down time and labor in all department. Ever since we used, we have been nothing but satisfied with their on line supports. Online chat tech on hand any time during operation. Love their quick respond!!!

The utmost must have software for trucking business. Review collected by and hosted on G2.com.

A bit pricy for the higher upgrade for the many tools, including AI. Review collected by and hosted on G2.com.

It is very user friendly. The customer rep we work with is amazing and answers questions very quickly. There are a ton of features and things to add to make everyday work easier. Review collected by and hosted on G2.com.

I dislike that sometimes things are working perfect and then the next day somehow it breaks or stops working. Review collected by and hosted on G2.com.

Container management blows every other platform out of the water. We are able to view our entire container board and track shipments and dispatch efficiently. Review collected by and hosted on G2.com.

There are still a few things in development that limit our complete transition. We have to use two driver apps to maintain our fleet, that is Samsara and PortPro. The integration has not been seamless and seem to be still under development. This is possibly the biggest hang up that causes many issues like getting documents from the drivers in a timely manor, or proper time tracking between routes. Review collected by and hosted on G2.com.

Very modern user interface. Easy to learn. The mobile app eliminates the use of paper. Very flexible customer pricing considering location, status, and any variable. Very easy payroll and invoicing. Review collected by and hosted on G2.com.

Even though it integrates with ELD like samsara, the real-time tracking still not so reliable because it depends on driver perfect input. Review collected by and hosted on G2.com.