G2 reviewers report that Samsara excels in overall user satisfaction, boasting a significantly higher score compared to Verizon Connect. Users appreciate the quality of customer service and the intuitive dashboard, which integrates features like ELD data and camera footage effectively.
According to verified reviews, Samsara's implementation process is praised for its quick setup and ease of use, with many users highlighting the intuitive onboarding wizard that simplifies the initial experience. In contrast, some Verizon Connect users have noted challenges during setup, indicating a less streamlined process.
Users say that Samsara's hardware is reliable and durable, contributing to a positive long-term experience. Reviewers specifically mention that the data from ELD and cameras enhances their operational efficiency, while Verizon Connect users have expressed mixed feelings about the longevity and performance of their devices.
Reviewers mention that Samsara provides a comprehensive suite of features that meet diverse business needs, scoring high in areas like vehicle tracking and driver behavior monitoring. In comparison, while Verizon Connect offers solid functionality, some users feel it lacks the depth and versatility found in Samsara's offerings.
According to recent feedback, Samsara's proactive support is a standout feature, with users noting that the team is responsive and helpful, even providing support in multiple languages. Conversely, Verizon Connect users have reported a less satisfactory support experience, with some citing slower response times and less effective assistance.
G2 reviewers highlight that Samsara's product direction is viewed positively, with many users feeling confident in the company's future developments. In contrast, Verizon Connect users have expressed concerns about the direction of the product, indicating a desire for more innovation and improvements in their service offerings.
Pricing
Entry-Level Pricing
Samsara
No pricing available
Verizon Connect
No pricing available
Free Trial
Samsara
Free Trial is available
Verizon Connect
No trial information available
Ratings
Meets Requirements
9.0
2,424
8.0
654
Ease of Use
8.9
2,584
8.3
659
Ease of Setup
8.8
2,368
7.7
549
Ease of Admin
8.9
1,626
8.1
552
Quality of Support
8.5
2,242
6.9
640
Has the product been a good partner in doing business?
Yes, it you have the dual facing camera system it will record audio.Read more
How much does Samsara cost per month?
2 Comments
BD
This depends on how many trucks/assets you are looking to have covered and how you negotiate your contract with them. Standard per truck is $33/month for...Read more
What is Samsara tracking?
2 Comments
BS
If you have the Samsara camera it will also track your driver's driving as well as give you snapshots into your driver's dayRead more
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
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