G2 reviewers report that Samsara excels in user satisfaction, boasting a significantly higher overall score compared to Verizon Connect. Users appreciate the intuitive interface, noting that it is "very easy to use compared to our old system," which enhances daily operations.
According to verified reviews, Samsara's implementation process is praised for its speed and ease, with users highlighting that it was "quick and easy to setup out of the box." In contrast, Verizon Connect has received feedback indicating that its setup can be more challenging, which may lead to delays in getting started.
Users say that Samsara's GPS accuracy is a standout feature, with one reviewer mentioning it helps them "know where my guys are at all times." This level of precision is crucial for fleet management, while Verizon Connect, despite having useful features, does not receive the same level of acclaim for GPS functionality.
Reviewers mention that Samsara provides robust support, reflected in its higher quality ratings. Users have noted the platform as a "good partner in doing business," while Verizon Connect's support quality has been described as lacking, with some users expressing dissatisfaction with response times.
G2 reviewers highlight that Samsara's advanced features, such as fleet cameras and safety alerts, contribute to a safer driving environment. Users appreciate the ability to access recordings during unsafe incidents, a feature that enhances accountability, whereas Verizon Connect's alert system has been criticized for being less effective.
According to recent feedback, Samsara's reporting capabilities are well-received, with users finding it easy to run reports and manage vehicle information. In comparison, while Verizon Connect offers similar functionalities, some users feel that it lacks the depth and user-friendliness found in Samsara's reporting tools.
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Why can I not order new gps units online?
2 Comments
MH
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
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