It´s amazing the amount of information we gather in our day-day operation, and how well Fourkites combine it and makes it available to their customers to track, not only the goods, but also the performance of all teams involved.
New carriers are being integrated with minimal effort and cero cost to them.
There are other regions and areas in our company that are evaluating the implementation of this tool to their processes.
the communication and interactions with our Customer Success Manager is great and she is allways available to help us in any way.
Ana has made our implementation very smooth and she can speak multiple languages which makes the communitacion great and easy with our Global team, our local team, Carriers and training with employees.
She also knows pretty much everything on the tool, but knows well when and who to ask looking at the issue in a more holistical way
During this pandemic (COVID-19) we continued with the communication as usual and showed flexible on the times, since the operation never stop. Review collected by and hosted on G2.com.