FourKites Reviews & Product Details

The best part of Fourkites is that the data is visible and exportable in user friendly formats. Fourkites presents information in preset graphs and charts that show the most used statistics while also allowing the user to export their data in multiple file types to get any other information that they would like to see. This can also be setup as reports that the site will automatically email you at regular intervals. Having this information and the user friendly format allows me to present the information clearly and accurately to people within our organization who make decisions.

Fourkites integrates well with SAP, reducing the amount of manual work for both our employees and our carriers.

Last, but not least, the Fourkites company is super helpful anytime I need help with errors or just asking how to do something new. They also have a very nice Knowledge Base where I can often find the answers (and other options) for myself. Review collected by and hosted on G2.com.

Fourkites data is only as good as the data that they receive from the carrier. This means that if the carrier isn't giving good information (or isn't giving information) then we aren't able to make the best decision. Fourkites helps with this by contacting the carriers for us and helping them work through the technical difficulties and learning curves. Review collected by and hosted on G2.com.

la plataforma es facil de comprender, una gran ventaja es el idioma ya que muchas plataformas solo tiene un idioma estandar, este no es el caso de fourkites otra de las ventajas notorias que tiene esta plataforma es su diseño ya que es moderno y atractivo. Review collected by and hosted on G2.com.

es una plataforma muy completa hasta el momento no he encontrado fallas o posibles mejoras, En ocasiones se solicita el correo con la programacion y ese correo automático de fourkites no llega y al solicitarlo nuevamente dice que ya se envio el correo y no se pueda reenviar la información.

Pienso que deberia haber la opcion de reenvio de este archivo, porque tener esta información es vital para la operación porque tiene todos los datos de las entregas. Review collected by and hosted on G2.com.

FourKites makes it easy to search loads, read tracking information & diagnose load issues. We use it on a daily basis and have many customers who require using it. It has become a staple in improving functions in our organization Review collected by and hosted on G2.com.

Sometimes the overall load status screen can feel overwhelming because we manage a lot of freight, but I don't spend much time there. The site otherwise makes everything really easy to find. Review collected by and hosted on G2.com.

Cutting back on check calls. Having live visibility on a truck can be very helpful in up to the minute updates without having to disturb drivers. Setting carrier up on the PartnerHub platform has also helped in this process by not needing to contact drivers. Allows for a seamless integration with their Tracking service or ELDs. Review collected by and hosted on G2.com.

How easily it is for driver's to make changes in the app, like marking loads delivered on accident and other things that cause the tracking to stop or be inconsistent. Review collected by and hosted on G2.com.

FourKites provides real-time tracking for the company's shipments. By using this platform, the company knows when to expect everything without having to waste time calling others to know the ETA. It also helps with KPIs and to keep a more organized view of the monthly movement of materials. Review collected by and hosted on G2.com.

I didn't find anything I disliked about FourKites. The platform has rules about shipment delivery that kind of limits the flexibility of when to deliver depending on office hours if you want your shipment to be tracked succesfully but I think those rules are for the best interest of everyone. Review collected by and hosted on G2.com.

Fourkites have covered the 360 degrees of my daily work routine, through its platform I have the full idea about the sipping of my important products I know when I am going to receive them thus it helps me to track the shipments and also keeps me up to data by providing the push notification about the recent activities. This tool has reduced the excessive manual work and manual tracking via phone calls but now Fourkites provides me clear information about the freight status with constant communication and updates. Review collected by and hosted on G2.com.

It is very difficult to get started, I must say that it is not so user friendly only professionals can handle this tool to their best also its configuration is not easy. Further while managing the routes this software usually gets slow which is very irritating and usually we have to repeat the process again from the beginning. Review collected by and hosted on G2.com.

Real-time tracking and encrypted links are the most useful features, in my opinion. Review collected by and hosted on G2.com.

Disconnect with some carriers often gets in the way. Once this is solved and tracking consistency is good, FourKites will be exponentially more beneficial. Review collected by and hosted on G2.com.

Being able to see where our drivers are at any time of the day. I also like seeing the FourKites estimated ETA. Review collected by and hosted on G2.com.

Some of the export functions aren't user friendly. The information is great, but the way it's formatted in excel isn't fantastic. Review collected by and hosted on G2.com.

It can connect with almost all GPS providers, so we can track almost all our carriers.

The implementation team and now the customer success teams are incredible valuable and supportive, we feel always accompanied while progressing in our journey.

Platform is so friendly and easy of use, despite training is always recommended, with simple surfing in the software you can use it. Review collected by and hosted on G2.com.

Sometimes the time to integrate a new carrier could take more time than expected. The support for Mexico / LATAM could improve by using native language staff to eliminate communication gaps. Review collected by and hosted on G2.com.

Best part about Fourkites is their Customer-Centric Design . The end users are almost a member of their PD team. Review collected by and hosted on G2.com.

That they dont have a full end to end IF application and only restricted to providing RTVs. Review collected by and hosted on G2.com.

Fourkites allows for tracking when carriers are not directly available via phone such as overnight or even through time differences around the country during lunch hours. As a tracker working overnight, it was not always possible to get updates as my position required me to do so for our client. With Fourkites, I'm able to track loads in next to real time, any time! Review collected by and hosted on G2.com.

There have been times that geofencing or other issues have happened where Fourkites provided arrival and departures for loads that did not deliver. Review collected by and hosted on G2.com.

Insights and analytics, FourKites provides fantastic in-platform reporting. The reporting function will allow us to improve our detention tracking, carrier compliance reviews, sustainability, and much more. Review collected by and hosted on G2.com.

The website has a somewhat confusing layout - it is very difficult for a new user to use without in-depth training. There's a lot of information thrown at the user right off the bat and learning to sift through it to find what you're looking for can take some time. Review collected by and hosted on G2.com.

It´s amazing the amount of information we gather in our day-day operation, and how well Fourkites combine it and makes it available to their customers to track, not only the goods, but also the performance of all teams involved.

New carriers are being integrated with minimal effort and cero cost to them.

There are other regions and areas in our company that are evaluating the implementation of this tool to their processes.

the communication and interactions with our Customer Success Manager is great and she is allways available to help us in any way.

Ana has made our implementation very smooth and she can speak multiple languages which makes the communitacion great and easy with our Global team, our local team, Carriers and training with employees.

She also knows pretty much everything on the tool, but knows well when and who to ask looking at the issue in a more holistical way

During this pandemic (COVID-19) we continued with the communication as usual and showed flexible on the times, since the operation never stop. Review collected by and hosted on G2.com.

some functionalities are being deployed in other countries before us, but I know we will eventually get them.

Even when having a good tracking, there are some oportunities when it comes to have a good guide on how to troubleshoot from the carrier perspective.

Not all carriers are used to have this tools and sometimes they require a more personal call. Review collected by and hosted on G2.com.

Fourkites not only offer a sleek platform that improves our supply chain efficiency, the Fourkites team is constantly developing new capabilities from customer suggestions and needs. Review collected by and hosted on G2.com.

The initial offerings are so vast that it was difficult to focus on the most beneficial quick wins rather than trying to use all of the capabilities of FourKites. Review collected by and hosted on G2.com.

The team at FourKites who is focused on finding the right solution to the problems their customers face and developing solutions based on feedback from customers.

The value brought to the Supply Chain by the visibility FourKites provides to overall performance and to quickly identify exceptions that need to be addressed. Review collected by and hosted on G2.com.

In limited cases there are challenges leveraging all of the data and consuming Review collected by and hosted on G2.com.

Ease of use and customization of the data. Ability to feed the data into our own platform for ease of use to our customers. Support is very helpful and quick to respond to issues. Review collected by and hosted on G2.com.

Tracking is reliant on carrier assignment. Tracking broker shipments is difficult and trying to find solutions for our carriers to track more consistently has been a challenge. Review collected by and hosted on G2.com.

While FourKites has a best of breed product that all shippers could benefit, the implementation journey and continuing support model is world class! This hands down was the easiest software implementation I have ever been a part of. Furthermore, the Customer Support model after implementation is outstanding. The company’s dedication of constant product improvement is impressive. Review collected by and hosted on G2.com.

What ever you dislike at the moment you get to discuss with your customer success manager. That drives product improvements. Review collected by and hosted on G2.com.

The FourKites platform is very easy to use. It allows me to track all my companies shipments without having to go out to each individual carrier's site. Review collected by and hosted on G2.com.

FourKites has a lot of information and data / graphs available for you to analyze. Some of the analysis can be very useful while other information is not. Some of the graphs can be confusing at times. Review collected by and hosted on G2.com.

Su simplicidad y que su uso es natural. No note comlplicaciones Review collected by and hosted on G2.com.

Me gustaría que la opcion de cargarlo en el celular sea más sencillo Review collected by and hosted on G2.com.

The thing I like best is the willingness for the Customer Success team to work with you and help adapt the tools provided to your needs. Review collected by and hosted on G2.com.

The only current drawback I am seeing is that reporting is only provided in UTC and not stop local time. The FourKites team is working on this aspect for my business needs. Review collected by and hosted on G2.com.

It's a very user-friendly website, easy to understand and navigate. Due to I'm very curious I learned all by myself and it wasn't very difficult. I was assigned to be a "key user role" and I'm in charge of teaching other team members, We're all very expectant to see what's coming next. Review collected by and hosted on G2.com.

Not being able to customize web design (colors, fonts, etc).

So many filters Review collected by and hosted on G2.com.

I don't use the platform daily like some team members so rather than the tech itself, I'll call out the wonderful employees at FourKites. We have had two Customer Success Managers and both have been a delight to work with. They are attentive to our needs, quick to answer emails and truly seem to care about us as a client. Review collected by and hosted on G2.com.

I wish I had asked more questions during the onboard but the Knowledge Base is helpful when I do find time to explore. Review collected by and hosted on G2.com.

The tracking system, how the updates are shown, the ETAs, the different status that we have during transit, the last updates history, the multiple options that have for tracking a load . The easy it is for setting up a driver on the app and have him tracking Review collected by and hosted on G2.com.

Sometimes the connection got lost but nothing that a call can not fix, sometimes the PUs and DEls are not catched by the tracking until driver puts the time manually Review collected by and hosted on G2.com.

Users and community helping design the platform for easier use. Review collected by and hosted on G2.com.

Support is usually a day behind the questions Review collected by and hosted on G2.com.

The usage of the tool, the follow up through the implementation and the attention to all our requests Review collected by and hosted on G2.com.

Carriers are not really helping us to have the benefits we want to this point, however Fourkites is always helping us to push them Review collected by and hosted on G2.com.